{"id":1007136,"date":"2024-06-17T11:00:00","date_gmt":"2024-06-17T18:00:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%d9%85%d9%86%d8%b5%d8%a9-%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%8a%d8%8c-%d8%a3%d9%87%d9%85%d9%8a%d8%aa%d9%87%d8%a7-%d9%88%d8%a3%d9%81%d8%b6\/"},"modified":"2025-02-12T23:54:56","modified_gmt":"2025-02-13T06:54:56","slug":"%d9%85%d9%86%d8%b5%d8%a9-%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%8a%d8%8c-%d8%a3%d9%87%d9%85%d9%8a%d8%aa%d9%87%d8%a7-%d9%88%d8%a3%d9%81%d8%b6","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ar\/%d9%85%d9%86%d8%b5%d8%a9-%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%8a%d8%8c-%d8%a3%d9%87%d9%85%d9%8a%d8%aa%d9%87%d8%a7-%d9%88%d8%a3%d9%81%d8%b6\/","title":{"rendered":"\u0645\u0646\u0635\u0629 \u062a\u062c\u0631\u0628\u0629 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\u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627.<\/li>\n\n\n\n<li>\u062c\u0645\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0648\u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a.<\/li>\n\n\n\n<li>\u0645\u062d\u062a\u0648\u0649 \u0648\u0639\u0631\u0648\u0636 \u0648\u062a\u062c\u0627\u0631\u0628 \u0645\u062e\u0635\u0635\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0633\u0644\u0648\u0643\u0647\u0645.<\/li>\n\n\n\n<li>\u0623\u062f\u0648\u0627\u062a \u0644\u0625\u0646\u0634\u0627\u0621 \u0627\u0644\u0645\u0644\u0641\u0627\u062a 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\u0648\u062a\u062c\u0627\u0648\u0632\u0647\u0627 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0648\u0641\u064a\u0631 \u062a\u062c\u0627\u0631\u0628 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u0644\u0627 \u062a\u064f\u0646\u0633\u0649\u060c \u0645\u0645\u0627 \u064a\u0624\u062f\u064a \u0625\u0644\u0649 \u0632\u064a\u0627\u062f\u0629 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0623\u064a\u064a\u062f\u0647\u0645.<\/p>\n\n<h2 class=\"wp-block-heading\">\u0644\u0645\u0627\u0630\u0627 \u062a\u0639\u062a\u0628\u0631 \u0645\u0646\u0635\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0647\u0645\u0629 \u0644\u0646\u062c\u0627\u062d \u0623\u0639\u0645\u0627\u0644\u0643\u061f<\/h2>\n\n<p>\u062a\u064f\u0639\u062f \u0645\u0646\u0635\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062d\u0627\u0633\u0645\u0629 \u0641\u064a \u0645\u0633\u0627\u0639\u062f\u0629 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u062a\u062d\u0642\u064a\u0642 \u0647\u0630\u0627 \u0627\u0644\u0647\u062f\u0641 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0648\u0641\u064a\u0631 \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0648\u0627\u0644\u0631\u0624\u0649 \u0627\u0644\u0644\u0627\u0632\u0645\u0629 \u0644\u0641\u0647\u0645 \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643\u064a\u0646 \u0648\u062a\u0644\u0628\u064a\u062a\u0647\u0627. \u0625\u0644\u064a\u0643 \u0627\u0644\u0633\u0628\u0628 \u0627\u0644\u0630\u064a \u064a\u062c\u0639\u0644 \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631 \u0641\u064a \u0645\u0646\u0635\u0629 \u062c\u064a\u062f\u0629 \u0644\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0645\u0631\u064b\u0627 \u062d\u064a\u0648\u064a\u064b\u0627 \u0644\u0646\u062c\u0627\u062d \u0623\u0639\u0645\u0627\u0644\u0643. <\/p>\n\n<h3 class=\"wp-block-heading\">\u064a\u0639\u0632\u0632 \u0645\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0644\u062f\u064a\u0643<\/h3>\n\n<p>\u062a\u062a\u064a\u062d \u0644\u0643 <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%a3%d9%81%d8%b6%d9%84-21-%d8%a8%d8%b1%d9%86%d8%a7%d9%85%d8%ac-%d9%84%d8%a5%d8%af%d8%a7%d8%b1%d8%a9-%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%81%d9%8a-%d8%b9\/\">\u0627\u0644\u0645\u0646\u0635\u0629 \u0627\u0644\u062c\u064a\u062f\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u062a\u0648\u0641\u064a\u0631 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0645\u062e\u0635\u0635\u0629 \u0648\u0633\u0644\u0633\u0629 \u0648\u0641\u0639\u0627\u0644\u0629 \u0639\u0628\u0631 \u062c\u0645\u064a\u0639 \u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062a\u0635\u0627\u0644. \u0645\u0646 \u062e\u0644\u0627\u0644 \u0641\u0647\u0645 \u062a\u0641\u0636\u064a\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0633\u0644\u0648\u0643\u0647\u0645\u060c \u064a\u0645\u0643\u0646\u0643 \u062a\u062e\u0635\u064a\u0635 \u062e\u062f\u0645\u0627\u062a\u0643 \u0648\u0627\u062a\u0635\u0627\u0644\u0627\u062a\u0643 \u0644\u062a\u0644\u0628\u064a\u0629 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a\u0647\u0645. \u0648\u0647\u0630\u0627 \u064a\u0624\u062f\u064a \u0625\u0644\u0649 \u0632\u064a\u0627\u062f\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0627\u0644\u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629\u060c \u0648\u062a\u0643\u0631\u0627\u0631 \u0627\u0644\u0623\u0639\u0645\u0627\u0644.    <\/p>\n\n<p>\u064a\u0645\u0643\u0646 \u0644\u0644\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0633\u0647\u0644 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644 \u0623\u0646 \u062a\u062d\u0633\u0646 \u0623\u064a\u0636\u0627\u064b \u0645\u0646 <a href=\"https:\/\/www.questionpro.com\/blog\/employee-satisfaction\/\">\u0631\u0636\u0627 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646<\/a>. \u0639\u0646\u062f\u0645\u0627 \u064a\u0643\u0648\u0646 \u0644\u062f\u0649 \u0645\u0648\u0638\u0641\u064a\u0643 \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u0629 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0641\u0639\u0627\u0644\u064a\u0629\u060c \u0641\u0625\u0646\u0647\u0645 \u064a\u0642\u0644\u0644\u0648\u0646 \u0645\u0646 \u0627\u0644\u062a\u0648\u062a\u0631 \u0648\u064a\u0632\u064a\u062f\u0648\u0646 \u0645\u0646 \u0627\u0644\u0631\u0636\u0627 \u0627\u0644\u0648\u0638\u064a\u0641\u064a. <\/p>\n\n<h3 class=\"wp-block-heading\">\u0645\u0646\u0635\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0633\u0627\u0639\u062f \u0641\u064a \u0632\u064a\u0627\u062f\u0629 \u0648\u0644\u0627\u0621 \u0639\u0645\u0644\u0627\u0626\u0643<\/h3>\n\n<p>\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0623\u0648\u0641\u064a\u0627\u0621 \u0647\u0645 \u0627\u0644\u0639\u0645\u0648\u062f \u0627\u0644\u0641\u0642\u0631\u064a \u0644\u0623\u064a \u0639\u0645\u0644 \u062a\u062c\u0627\u0631\u064a \u0646\u0627\u062c\u062d. \u0641\u0647\u0645 \u0644\u0627 \u064a\u0643\u0631\u0631\u0648\u0646 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0634\u0631\u0627\u0621 \u0641\u062d\u0633\u0628\u060c \u0628\u0644 \u064a\u0635\u0628\u062d\u0648\u0646 \u0623\u064a\u0636\u064b\u0627 <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/brand-advocates-3\/\">\u0645\u0646\u0627\u0635\u0631\u064a\u0646 \u0644\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629<\/a>. \u062a\u0633\u0627\u0639\u062f\u0643 \u0645\u0646\u0635\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u062e\u0644\u0642 \u062a\u062c\u0627\u0631\u0628 \u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u062a\u0639\u0632\u0632 \u0627\u0644\u0648\u0644\u0627\u0621.  <\/p>\n\n<ul>\n<li>\u062a\u0644\u0628\u064a\u0629 \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0648 \u062a\u062c\u0627\u0648\u0632\u0647\u0627 \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631.<\/li>\n\n\n\n<li>\u0627\u0633\u062a\u0641\u062f \u0645\u0646 \u0645\u0646\u0635\u0627\u062a CX \u0644\u062a\u0639\u0632\u064a\u0632 \u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n\n\n\n<li>\u0642\u0644\u0644 \u0645\u0646 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u062a\u062e\u0628\u0637 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0629 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629.<\/li>\n\n\n\n<li>\u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u062f\u0627\u0626\u0645\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0628\u0646\u0627\u0621 \u0627\u0644\u0648\u0644\u0627\u0621.<\/li>\n<\/ul>\n\n<p>\u0625\u0639\u0637\u0627\u0621 \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0629 <a href=\"https:\/\/www.questionpro.com\/blog\/customer-loyalty-what-it-is\/\">\u0644\u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0623\u0645\u0631 \u0636\u0631\u0648\u0631\u064a \u0644\u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0646\u062c\u0627\u062d \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644. \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631 \u0641\u064a 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\u0643\u0645\u064a\u0627\u062a \u0647\u0627\u0626\u0644\u0629 \u0645\u0646 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0645\u0645\u0627 \u064a\u0648\u0641\u0631 \u0631\u0624\u0649 \u0642\u064a\u0651\u0645\u0629 \u062d\u0648\u0644 \u0633\u0644\u0648\u0643 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643\u064a\u0646 \u0648\u062a\u0641\u0636\u064a\u0644\u0627\u062a\u0647\u0645 \u0648\u0646\u0642\u0627\u0637 \u0627\u0644\u0623\u0644\u0645. \u062a\u064f\u0645\u0643\u0650\u0651\u0646\u0643 \u0647\u0630\u0647 \u0627\u0644\u0631\u0624\u0649 \u0645\u0646 \u0627\u062a\u062e\u0627\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0645\u0633\u062a\u0646\u064a\u0631\u0629 \u0648\u062a\u0643\u064a\u064a\u0641 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a\u0643 \u0644\u062a\u0644\u0628\u064a\u0629 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0641\u0639\u0627\u0644\u064a\u0629. \u0645\u0646 \u062e\u0644\u0627\u0644 \u0641\u0647\u0645 \u0623\u0639\u0645\u0642 \u0644\u0639\u0645\u0644\u0627\u0626\u0643\u060c \u064a\u0645\u0643\u0646\u0643 \u062a\u0637\u0648\u064a\u0631 \u062d\u0645\u0644\u0627\u062a \u062a\u0633\u0648\u064a\u0642\u064a\u0629 \u0623\u0643\u062b\u0631 \u0627\u0633\u062a\u0647\u062f\u0627\u0641\u064b\u0627 \u0648\u062a\u062d\u0633\u064a\u0646 \u0645\u0646\u062a\u062c\u0627\u062a\u0643 \u0648\u062e\u062f\u0645\u0627\u062a\u0643.  <\/p>\n\n<h3 class=\"wp-block-heading\">\u064a\u0645\u0643\u0646\u0647 \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0639\u0645\u0644\u0627\u0626\u0643<\/h3>\n\n<p>\u063a\u0627\u0644\u0628\u064b\u0627 \u0645\u0627 \u064a\u0643\u0648\u0646 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062d\u0627\u0644\u064a\u064a\u0646 \u0623\u0643\u062b\u0631 \u0641\u0639\u0627\u0644\u064a\u0629 \u0645\u0646 \u062d\u064a\u062b \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0645\u0646 \u0627\u0643\u062a\u0633\u0627\u0628 \u0639\u0645\u0644\u0627\u0621 \u062c\u062f\u062f. \u062a\u0633\u0627\u0639\u062f\u0643 \u0645\u0646\u0635\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u0642\u062f \u062a\u0624\u062f\u064a \u0625\u0644\u0649 \u0639\u062f\u0645 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u0639\u0627\u0644\u062c\u062a\u0647\u0627. \u064a\u0645\u0643\u0646\u0643 \u062a\u062d\u0633\u064a\u0646 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0628\u0646\u0627\u0621 \u0639\u0644\u0627\u0642\u0627\u062a \u0637\u0648\u064a\u0644\u0629 \u0627\u0644\u0623\u062c\u0644 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0625\u062f\u0627\u0631\u0629 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0627\u0633\u062a\u0628\u0627\u0642\u064a \u0648\u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0628\u0633\u0631\u0639\u0629.  <\/p>\n\n<h3 class=\"wp-block-heading\">\u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0632\u064a\u062f \u0645\u0646 \u0625\u064a\u0631\u0627\u062f\u0627\u062a \u0623\u0639\u0645\u0627\u0644\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629<\/h3>\n\n<p>\u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u062a\u0624\u062f\u064a \u0625\u0644\u0649:<\/p>\n\n<ul>\n<li>\u0632\u064a\u0627\u062f\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621  <\/li>\n\n\n\n<li>\u0648\u0641\u0627\u0621<\/li>\n\n\n\n<li>\u062d\u0641\u0638<\/li>\n<\/ul>\n\n<p>\u0643\u0644 \u0630\u0644\u0643 \u064a\u0633\u0627\u0647\u0645 \u0641\u064a \u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a \u0648\u0627\u0644\u0625\u064a\u0631\u0627\u062f\u0627\u062a. \u0645\u0646 \u0627\u0644\u0645\u0631\u062c\u062d \u0623\u0646 \u064a\u0643\u0631\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0631\u0627\u0636\u0648\u0646 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0634\u0631\u0627\u0621 \u0648\u064a\u0648\u0635\u0648\u0646 \u0627\u0644\u0622\u062e\u0631\u064a\u0646 \u0628\u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629. \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0624\u062f\u064a \u0627\u0644\u0625\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0634\u0641\u0647\u064a\u0629 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u0639\u062f\u0627\u0621 \u0625\u0644\u0649 \u0627\u0643\u062a\u0633\u0627\u0628 \u0639\u0645\u0644\u0627\u0621 \u062c\u062f\u062f \u0648\u0632\u064a\u0627\u062f\u0629 \u0625\u064a\u0631\u0627\u062f\u0627\u062a\u0643.  <\/p>\n\n<h3 class=\"wp-block-heading\">\u0645\u0646\u0635\u0627\u062a CX \u062a\u0633\u0627\u0639\u062f \u0639\u0644\u0649 \u0625\u0646\u0634\u0627\u0621 \u0633\u0645\u0639\u0629 \u0623\u0642\u0648\u0649 \u0644\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629<\/h3>\n\n<p>\u0625\u0646 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0639\u0645\u0644\u0627\u0621 \u062c\u064a\u062f\u0629 \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u064a\u0639\u0632\u0632 <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/brand-reputation-3\/\">\u0633\u0645\u0639\u0629 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629<\/a>. \u062a\u062c\u0630\u0628 \u0627\u0644\u0633\u0645\u0639\u0629 \u0627\u0644\u0642\u0648\u064a\u0629 \u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0628\u0646\u064a \u0627\u0644\u062b\u0642\u0629\u060c \u0648\u0647\u0648 \u0623\u0645\u0631 \u0636\u0631\u0648\u0631\u064a \u0644\u0646\u062c\u0627\u062d \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644. \u064a\u0636\u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631 \u0641\u064a \u0645\u0646\u0635\u0629 \u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0646 \u064a\u0646\u0639\u0643\u0633 \u0643\u0644 \u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0625\u064a\u062c\u0627\u0628\u064a \u0639\u0644\u0649 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629.  <\/p>\n\n<h2 class=\"wp-block-heading\">\u0623\u0641\u0636\u0644 \u0645\u064a\u0632\u0627\u062a \u0645\u0646\u0635\u0627\u062a CX<\/h2>\n\n<p>\u062a\u064f\u0639\u062f \u0645\u0646\u0635\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CX) \u0623\u062f\u0648\u0627\u062a \u0623\u0633\u0627\u0633\u064a\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0644\u062a\u0639\u0632\u064a\u0632 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645. \u0641\u064a\u0645\u0627 \u064a\u0644\u064a \u0628\u0639\u0636 \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0642\u062f\u0645\u0647\u0627 \u0623\u0641\u0636\u0644 \u0645\u0646\u0635\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0627\u062f\u0629\u064b: <\/p>\n\n<p><strong>1. \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0645\u062f\u0639\u0648\u0645 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a:<\/strong> \u0627\u0643\u062a\u0634\u0627\u0641 <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%b9%d8%a7%d8%b7%d9%81%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%8a%d9%84-%d9%85%d8%a7-%d9%87%d9%8a-%d9%88%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d9%82%d9%8a%d8%a7%d8%b3%d9%87%d8%a7\/\">\u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0648\u0645\u0634\u0627\u0639\u0631\u0647\u0645 \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627 \u062a\u0644\u0642\u0627\u0626\u064a\u0627\u064b \u0645\u0646 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a\u060c \u0645\u0645\u0627 \u064a\u062a\u064a\u062d \u0644\u0643 \u0641\u0647\u0645 \u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0628\u0634\u0643\u0644 \u0645\u0646\u0627\u0633\u0628.<\/p>\n\n<p><strong>2. \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0648\u062a\u0642\u0633\u064a\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621:<\/strong> \u0625\u0646\u0634\u0627\u0621 \u062a\u062c\u0627\u0631\u0628 \u0645\u062e\u0635\u0635\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0642\u0633\u064a\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0633\u0644\u0648\u0643\u0647\u0645 \u0648\u062a\u0641\u0636\u064a\u0644\u0627\u062a\u0647\u0645 \u0648\u062a\u0639\u0644\u064a\u0642\u0627\u062a\u0647\u0645\u060c \u0645\u0645\u0627 \u064a\u0624\u062f\u064a \u0625\u0644\u0649 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0623\u0643\u062b\u0631 \u0627\u0633\u062a\u0647\u062f\u0627\u0641\u064b\u0627 \u0648\u0641\u0639\u0627\u0644\u064a\u0629 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n\n<p><strong>3. \u062a\u062e\u0637\u064a\u0637 \u0627\u0644\u0631\u062d\u0644\u0629: <\/strong>\u0648\u0636\u0639 \u062a\u0635\u0648\u0631 \u0648\u062a\u062d\u0644\u064a\u0644 <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%b1%d8%ad%d9%84%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%8a%d9%84-%d9%85%d8%a7-%d9%87%d9%8a-%d9%88%d8%a3%d9%85%d8%ab%d9%84%d8%a9-free-template\/\">\u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/a> \u0628\u0623\u0643\u0645\u0644\u0647\u0627\u060c \u0648\u062a\u062d\u062f\u064a\u062f \u0646\u0642\u0627\u0637 \u0627\u0644\u0623\u0644\u0645 \u0648\u0627\u0644\u0641\u0631\u0635 \u0627\u0644\u0645\u062a\u0627\u062d\u0629 \u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062a\u062c\u0631\u0628\u0629 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645.<\/p>\n\n<p><strong>4. \u062a\u062f\u0641\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0648\u0627\u0644\u062a\u0646\u0628\u064a\u0647\u0627\u062a \u0627\u0644\u0622\u0644\u064a\u0629: <\/strong>\u0642\u0645 \u0628\u0625\u0639\u062f\u0627\u062f \u0645\u0647\u0627\u0645 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u062a\u0644\u0642\u0627\u0626\u064a\u0629 \u0644\u062a\u0634\u063a\u064a\u0644 \u0627\u0644\u062a\u0646\u0628\u064a\u0647\u0627\u062a \u0648\u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0648 \u0623\u062d\u062f\u0627\u062b \u0645\u062d\u062f\u062f\u0629\u060c \u0645\u0645\u0627 \u064a\u0636\u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628 \u0648\u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a.<\/p>\n\n<p><strong>5. \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0648\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635:<\/strong> \u062a\u0635\u0645\u064a\u0645 \u0648\u0646\u0634\u0631 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0645\u062e\u0635\u0635\u0629 \u062a\u062a\u0645\u0627\u0634\u0649 \u0645\u0639 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u062a\u0644\u062a\u0642\u0637 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0645\u062d\u062f\u062f\u0629 \u0627\u0644\u062a\u064a \u062a\u062d\u062a\u0627\u062c\u0647\u0627 \u0645\u0646 \u0639\u0645\u0644\u0627\u0626\u0643.<\/p>\n\n<p><strong>6. \u062a\u062a\u0628\u0639 NPS \u0648CSAT: <\/strong>\u0631\u0627\u0642\u0628 \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0645\u062b\u0644 <a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\">\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS)<\/a> <a href=\"https:\/\/www.questionpro.com\/blog\/what-is-customer-satisfaction-score\/\">\u0648\u0646\u0642\u0627\u0637 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT)<\/a> \u0644\u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645.<\/p>\n\n<p><strong>7. \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630: <\/strong>\u062d\u0648\u0651\u0644 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0625\u0644\u0649 \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0645\u0639 \u062a\u0648\u0635\u064a\u0627\u062a \u062d\u0648\u0644 \u0643\u064a\u0641\u064a\u0629 \u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0645\u0645\u0627 \u064a\u0624\u062f\u064a \u0625\u0644\u0649 \u0646\u062a\u0627\u0626\u062c \u0623\u0639\u0645\u0627\u0644 \u0623\u0641\u0636\u0644.<\/p>\n\n<p><strong>9. \u062a\u0643\u0627\u0645\u0644 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646: <\/strong>\u0631\u0628\u0637 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0644\u0641\u0647\u0645 \u0643\u064a\u0641\u064a\u0629 \u062a\u0623\u062b\u064a\u0631 \u0631\u0636\u0627 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0639\u0644\u0649 \u0646\u062a\u0627\u0626\u062c \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n\n<p>\u0647\u0630\u0647 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u062a\u062c\u0639\u0644 \u0645\u0646 \u0645\u0646\u0635\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0645\u0631\u0627\u064b \u0644\u0627 \u063a\u0646\u0649 \u0639\u0646\u0647 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062a\u0637\u0644\u0639 \u0625\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0645\u0645\u0627 \u064a\u0636\u0645\u0646 \u0644\u0647\u0627 \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0642\u062f\u0631\u062a\u0647\u0627 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629 \u0641\u064a \u0627\u0644\u0633\u0648\u0642 \u0627\u0644\u064a\u0648\u0645.<\/p>\n\n<h2 class=\"wp-block-heading\">\u0623\u0641\u0636\u0644 13 \u0628\u0631\u0646\u0627\u0645\u062c\u064b\u0627 \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h2>\n\n<p>\u062a\u064f\u0639\u062f \u0645\u0646\u0635\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0636\u0631\u0648\u0631\u064a\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062a\u0637\u0644\u0639 \u0625\u0644\u0649 \u0627\u0644\u0627\u0631\u062a\u0642\u0627\u0621 \u0628\u062c\u0647\u0648\u062f\u0647\u0627 \u0641\u064a \u0645\u062c\u0627\u0644 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0644\u0642\u062f \u0623\u0646\u0634\u0623\u0646\u0627 \u0642\u0627\u0626\u0645\u0629 \u0628\u0623\u0641\u0636\u0644 13 \u062d\u0644\u064b\u0627 \u0628\u0631\u0645\u062c\u064a\u064b\u0627 \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CXM) \u0644\u0645\u0633\u0627\u0639\u062f\u062a\u0643 \u0641\u064a \u0627\u062e\u062a\u064a\u0627\u0631 \u0627\u0644\u062d\u0644 \u0627\u0644\u0645\u0646\u0627\u0633\u0628: <\/p>\n\n<h3 class=\"wp-block-heading\">1. QuestionPro CX<\/h3>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/QuestionPro-CX-2.jpg\" alt=\"&#x633;&#x624;&#x627;&#x644;-&#x628;&#x631;&#x648;-&#x633;&#x64A; &#x625;&#x643;&#x633;\" class=\"wp-image-870181\"\/><\/figure>\n\n<p>\u064a\u064f\u0645\u0643\u0650\u0651\u0646 \u0628\u0631\u0646\u0627\u0645\u062c QuestionPro CX \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627 \u0648\u0627\u0644\u062a\u0635\u0631\u0641 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u064a\u0647\u0627 \u0628\u0641\u0639\u0627\u0644\u064a\u0629. \u0648\u0647\u0648 \u064a\u0648\u0641\u0631 \u0645\u062c\u0645\u0648\u0639\u0629 \u0642\u0648\u064a\u0629 \u0645\u0646 \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0644\u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0631\u0623\u064a \u0645\u062e\u0635\u0635\u0629\u060c \u0648\u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a\u060c \u0648\u0627\u0633\u062a\u062e\u0644\u0627\u0635 \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0644\u062a\u0639\u0632\u064a\u0632 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645. <\/p>\n\n<p><strong>\u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u064a\u0632\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0623\u062f\u0648\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0634\u0627\u0645\u0644\u0629<\/li>\n\n\n\n<li>\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0648\u0627\u0644\u062a\u0639\u0644\u0645 \u0627\u0644\u0622\u0644\u064a<\/li>\n\n\n\n<li>\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0648\u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.questionpro.com\/cx\/why\/journey-mapping.html\">\u062a\u062e\u0637\u064a\u0637 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/a><\/li>\n\n\n\n<li>\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0644\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0645\u062e\u0635\u0635\u0629<\/li>\n\n\n\n<li><a href=\"https:\/\/www.questionpro.com\/blog\/predictive-analysis\/\">\u0627\u0644\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u062a\u0646\u0628\u0624\u064a<\/a> \u0644\u062a\u0648\u0642\u0639 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u0642\u062f\u0631\u0627\u062a \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0623\u062e\u0631\u0649<\/li>\n<\/ul>\n\n<p><strong>\u0633\u0644\u0628\u064a\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u062a\u062a\u0637\u0644\u0628 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u062c\u0647\u062f \u0648\u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0628\u0641\u0639\u0627\u0644\u064a\u0629<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n<ul>\n<li>\u062a\u0628\u062f\u0623 \u0645\u0639\u0638\u0645 \u0627\u0644\u0628\u0627\u0642\u0627\u062a \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u0645\u0646 99 \u062f\u0648\u0644\u0627\u0631\u0627\u064b \u0634\u0647\u0631\u064a\u0627\u064b\u060c \u0645\u0639 \u062a\u0648\u0641\u0631 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u062a\u0633\u0639\u064a\u0631 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062c\u0645\u064a\u0639 \u0627\u0644\u0623\u062d\u062c\u0627\u0645. \u062a\u062a\u0648\u0641\u0631 \u062e\u064a\u0627\u0631\u0627\u062a \u062a\u0633\u0639\u064a\u0631 \u0645\u062e\u0635\u0635\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u062e\u0627\u0635\u0629. <\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">2. \u0632\u0646\u062f\u0633\u0643<\/h3>\n\n<p>\u062a\u062d\u0638\u0649 Zendesk \u0628\u062b\u0642\u0629 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0641\u064a \u062c\u0645\u064a\u0639 \u0623\u0646\u062d\u0627\u0621 \u0627\u0644\u0639\u0627\u0644\u0645. \u0641\u0647\u0648 \u064a\u0648\u0641\u0631 \u062d\u0644\u0627\u064b \u0645\u0648\u062d\u062f\u0627\u064b \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u0630\u0627\u0643\u0631 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0628\u0631 \u0642\u0646\u0648\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629\u060c \u0648\u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062f\u0639\u0648\u0645\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0644\u062a\u0628\u0633\u064a\u0637 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0643\u0641\u0627\u0621\u0629. <\/p>\n\n<p><strong>\u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u064a\u0632\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0625\u062f\u0627\u0631\u0629 \u0642\u0627\u0639\u062f\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0644\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629<\/li>\n\n\n\n<li>\u0644\u0648\u062d\u0629 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0644\u062a\u062a\u0628\u0639 \u0645\u0642\u0627\u064a\u064a\u0633 \u062f\u0639\u0645 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643\u064a\u0646<\/li>\n\n\n\n<li>\u0646\u0638\u0627\u0645 \u062d\u062c\u0632 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u062f\u0639\u0645 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0644\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0648\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0648\u0627\u0644\u0647\u0627\u062a\u0641 \u0648\u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a<\/li>\n\n\n\n<li>\u0623\u062a\u0645\u062a\u0629 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0644\u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0628\u0643\u0641\u0627\u0621\u0629 \u0648\u0641\u0639\u0627\u0644\u064a\u0629<\/li>\n<\/ul>\n\n<p><strong>\u0633\u0644\u0628\u064a\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0642\u062f \u062a\u062a\u0637\u0644\u0628 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u062a\u062f\u0631\u064a\u0628\u0627\u064b \u0625\u0636\u0627\u0641\u064a\u0627\u064b \u0644\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646\u0647\u0627 \u0628\u0634\u0643\u0644 \u0643\u0627\u0645\u0644<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n<ul>\n<li>\u064a\u0628\u062f\u0623 \u0627\u0644\u0633\u0639\u0631 \u0645\u0646 \u062d\u0648\u0627\u0644\u064a 89 \u062f\u0648\u0644\u0627\u0631\u064b\u0627 \u0623\u0645\u0631\u064a\u0643\u064a\u064b\u0627 \u0644\u0643\u0644 \u0645\u0633\u062a\u062e\u062f\u0645 \u0634\u0647\u0631\u064a\u064b\u0627 \u0644\u0646\u0645\u0648 \u0627\u0644\u062c\u0646\u0627\u062d.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">3. Qualtrics<\/h3>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2100\" height=\"1254\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Qualtrics-2.jpg\" alt=\"&#x643;&#x648;&#x627;&#x644;&#x62A;&#x631;&#x64A;&#x643;&#x633;\" class=\"wp-image-871297\"\/><\/figure>\n\n<p>\u062a\u064f\u0645\u0643\u0650\u0651\u0646 <a href=\"https:\/\/www.questionpro.com\/qualtrics-alternative\/\">Qualtrics<\/a> \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062c\u0645\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627 \u0648\u0627\u0644\u062a\u0635\u0631\u0641 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u064a\u0647\u0627 \u0639\u0628\u0631 \u0646\u0642\u0627\u0637 \u0627\u062a\u0635\u0627\u0644 \u0645\u062e\u062a\u0644\u0641\u0629. \u062a\u0633\u0627\u0639\u062f Qualtrics \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u0627\u0643\u062a\u0633\u0627\u0628 \u0631\u0624\u0649 \u0639\u0645\u064a\u0642\u0629 \u062d\u0648\u0644 \u062a\u0635\u0648\u0631\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0633\u0644\u0648\u0643\u064a\u0627\u062a\u0647\u0645\u060c \u0645\u0646 \u062e\u0644\u0627\u0644 \u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0648\u0642\u062f\u0631\u0627\u062a \u0627\u0644\u062a\u0635\u0648\u0631 \u0627\u0644\u0642\u0648\u064a\u0629 \u0644\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u062a\u0646\u0628\u0624\u064a\u0629\u060c \u0645\u0645\u0627 \u064a\u0624\u062f\u064a \u0625\u0644\u0649 \u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0630\u0627\u062a \u0645\u063a\u0632\u0649 \u0641\u064a <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%a3%d8%aa%d9%85%d8%aa%d8%a9-%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d8%a7%d9%84%d8%aa%d8%b9%d8%b1%d9%8a%d9%81-%d9%88%d8%a7%d9%84%d8%b9%d9%86%d8%a7%d8%b5%d8%b1\/\">\u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a>. <\/p>\n\n<p><strong>\u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u064a\u0632\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u062e\u064a\u0627\u0631\u0627\u062a \u0625\u0646\u0634\u0627\u0621 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0648\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u062e\u0635\u064a\u0635<\/li>\n\n\n\n<li>\u0623\u062f\u0648\u0627\u062a \u0642\u0648\u064a\u0629 \u0644\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0648\u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631<\/li>\n\n\n\n<li>\u062d\u0644\u0648\u0644 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0634\u062e\u0635\u064a\u0629<\/li>\n\n\n\n<li>\u062a\u062d\u0644\u064a\u0644 \u062a\u0646\u0628\u0624\u064a \u0642\u0627\u0626\u0645 \u0639\u0644\u0649 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0631\u0624\u0649<\/li>\n<\/ul>\n\n<p><strong>\u0633\u0644\u0628\u064a\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0642\u062f \u064a\u062a\u0637\u0644\u0628 \u062a\u0639\u0642\u064a\u062f \u0627\u0644\u0646\u0638\u0627\u0645 \u0627\u0644\u0623\u0633\u0627\u0633\u064a \u062a\u062f\u0631\u064a\u0628\u064b\u0627 \u0645\u0643\u062b\u0641\u064b\u0627<\/li>\n\n\n\n<li>\u0642\u062f \u0644\u0627 \u064a\u062a\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0628\u0639\u0636 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0628\u0634\u0643\u0644 \u0643\u0627\u0645\u0644 \u0645\u0646 \u0642\u0628\u0644 \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n<ul>\n<li>\u062a\u0648\u0641\u064a\u0631 \u0623\u0633\u0639\u0627\u0631 \u0645\u062e\u0635\u0635\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0648\u062d\u062c\u0645\u0647\u0627.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">4. SurveySparrow<\/h3>\n\n<p>\u062a\u0633\u0627\u0639\u062f SurveySparrow \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0631\u0623\u064a \u062c\u0630\u0627\u0628\u0629 \u0644\u062c\u0645\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0648\u064a\u0633\u0647\u0644 \u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0627\u0644\u062a\u062d\u0627\u062f\u062b\u064a\u060c \u0648\u0642\u064a\u0627\u0633 NPS\u060c \u0648\u0627\u0644\u0648\u0627\u062c\u0647\u0629 \u0627\u0644\u0645\u062a\u0648\u0627\u0641\u0642\u0629 \u0645\u0639 \u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u0627\u0644\u0645\u062d\u0645\u0648\u0644\u0629\u060c \u0639\u0644\u0649 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u062c\u0645\u0639 \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0648\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645. <\/p>\n\n<p><strong>\u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u064a\u0632\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u062a\u0635\u0645\u064a\u0645 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u062a\u062d\u0627\u062f\u062b\u064a \u0644\u062a\u062c\u0627\u0631\u0628 \u062a\u0641\u0627\u0639\u0644\u064a\u0629<\/li>\n\n\n\n<li>\u0642\u0648\u0627\u0644\u0628 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0645\u0644\u0627\u0626\u0645\u0629 \u0644\u0644\u062c\u0648\u0627\u0644<\/li>\n\n\n\n<li>\u0645\u064a\u0632\u0627\u062a \u0642\u064a\u0627\u0633 \u0648\u062a\u062a\u0628\u0639 NPS<\/li>\n<\/ul>\n\n<p><strong>\u0633\u0644\u0628\u064a\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u062e\u064a\u0627\u0631\u0627\u062a \u062a\u062e\u0635\u064a\u0635 \u0645\u062d\u062f\u0648\u062f\u0629 \u0644\u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0645\u0642\u0627\u0631\u0646\u0629 \u0628\u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u0623\u062e\u0631\u0649<\/li>\n\n\n\n<li>\u0642\u062f \u062a\u0643\u0648\u0646 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u063a\u064a\u0631 \u0645\u062a\u0648\u0641\u0631\u0629 \u0641\u064a \u062e\u0637\u0637 \u0627\u0644\u062a\u0633\u0639\u064a\u0631 \u0630\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0623\u062f\u0646\u0649<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n<ul>\n<li>\u062a\u0648\u0641\u064a\u0631 \u0623\u0633\u0639\u0627\u0631 \u0645\u062e\u0635\u0635\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0648\u062d\u062c\u0645\u0647\u0627.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">5. \u0627\u0644\u0645\u0646\u0635\u0629<\/h3>\n\n<p>\u062a\u062a\u0645\u064a\u0651\u0632 \u0645\u0646\u0635\u0629 Podium \u0628\u062a\u0631\u0643\u064a\u0632\u0647\u0627 \u0639\u0644\u0649 \u0625\u062f\u0627\u0631\u0629 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0648\u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0648\u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a. \u062a\u062a\u064a\u062d \u0645\u0646\u0635\u062a\u0647\u0627 \u0627\u0644\u0628\u062f\u064a\u0647\u064a\u0629 \u0644\u0644\u0645\u0631\u0627\u0633\u0644\u0629 \u0627\u0644\u0646\u0635\u064a\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a\u060c \u0628\u064a\u0646\u0645\u0627 \u062a\u0633\u0627\u0639\u062f \u0623\u062f\u0648\u0627\u062a\u0647\u0627 \u0627\u0644\u0642\u0648\u064a\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0641\u064a \u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0648\u0627\u0644\u0631\u062f \u0639\u0644\u064a\u0647\u0627 \u0639\u0628\u0631 \u0645\u062e\u062a\u0644\u0641 \u0627\u0644\u0645\u0646\u0635\u0627\u062a. <\/p>\n\n<p><strong>\u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u064a\u0632\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0623\u062f\u0648\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0644\u0631\u0635\u062f \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0648\u0627\u0644\u0631\u062f \u0639\u0644\u064a\u0647\u0627<\/li>\n\n\n\n<li>\u0645\u0646\u0635\u0629 \u0627\u0644\u0645\u0631\u0627\u0633\u0644\u0629 \u0644\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u0645\u064a\u0632\u0627\u062a \u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0644\u062c\u0645\u0639 \u0631\u0624\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0645\u0646\u0635\u0627\u062a \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629<\/li>\n\n\n\n<li>\u0644\u0648\u062d\u0629 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0644\u062a\u062a\u0628\u0639 \u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0633\u0645\u0639\u0629 \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a<\/li>\n<\/ul>\n\n<p><strong>\u0633\u0644\u0628\u064a\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u062e\u0637\u0637 \u0627\u0644\u062a\u0633\u0639\u064a\u0631 \u0642\u062f \u0644\u0627 \u062a\u0643\u0648\u0646 \u0645\u0646\u0627\u0633\u0628\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0623\u0648 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0646\u0627\u0634\u0626\u0629<\/li>\n\n\n\n<li>\u0623\u0628\u0644\u063a \u0628\u0639\u0636 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0639\u0646 \u062a\u062d\u062f\u064a\u0627\u062a \u0641\u064a \u062f\u0645\u062c \u0645\u0646\u0635\u0629 Podium \u0645\u0639 \u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0623\u062e\u0631\u0649<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n<ul>\n<li>\u062a\u062a\u0648\u0641\u0631 \u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0639\u0646\u062f \u0627\u0644\u0637\u0644\u0628\u060c \u0645\u0639 \u062e\u0637\u0637 \u0645\u0635\u0645\u0645\u0629 \u062e\u0635\u064a\u0635\u0627\u064b \u062d\u0633\u0628 \u062d\u062c\u0645 \u0627\u0644\u0639\u0645\u0644 \u0648\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a\u0647.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">6. \u0639\u064a\u0646 \u0627\u0644\u0637\u0627\u0626\u0631<\/h3>\n\n<p>\u062a\u0642\u062f\u0645 Birdeye <a href=\"https:\/\/www.questionpro.com\/blog\/online-reputation-management-software\/\">\u0645\u0646\u0635\u0629 \u0634\u0627\u0645\u0644\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0633\u0645\u0639\u0629<\/a> \u062a\u062a\u064a\u062d \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0631\u0627\u0642\u0628\u0629 \u0648\u0625\u062f\u0627\u0631\u0629 \u0648\u062a\u0636\u062e\u064a\u0645 \u0633\u0645\u0639\u062a\u0647\u0627 \u0639\u0644\u0649 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a. \u0645\u0646 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0625\u0644\u0649 \u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0648\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0639\u0644\u0649 \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a\u060c \u062a\u064f\u0645\u0643\u0650\u0651\u0646 Birdeye \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062a\u0634\u0643\u064a\u0644 \u062a\u0635\u0648\u0631 \u0639\u0644\u0627\u0645\u062a\u0647\u0627 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u062a\u0639\u0632\u064a\u0632 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0627\u0633\u062a\u0628\u0627\u0642\u064a. <\/p>\n\n<p><strong>\u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u064a\u0632\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0623\u062f\u0648\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0633\u0645\u0639\u0629 \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a<\/li>\n\n\n\n<li>\u0645\u0631\u0627\u062c\u0639\u0629 \u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u0631\u0627\u0642\u0628\u0629 \u0648\u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629<\/li>\n\n\n\n<li>\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631 \u0644\u0641\u0647\u0645 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u0631\u0624\u0649 \u0627\u0644\u0645\u0642\u0627\u0631\u0646\u0629 \u0627\u0644\u0645\u0639\u064a\u0627\u0631\u064a\u0629 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629<\/li>\n\n\n\n<li>\u062a\u062a\u0628\u0639 \u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0639 \u0645\u0631\u0648\u0631 \u0627\u0644\u0648\u0642\u062a<\/li>\n<\/ul>\n\n<p><strong>\u0633\u0644\u0628\u064a\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u062e\u064a\u0627\u0631\u0627\u062a \u062a\u062e\u0635\u064a\u0635 \u0645\u062d\u062f\u0648\u062f\u0629 \u0644\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0629 \u0648\u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n<ul>\n<li>\u062a\u062a\u0648\u0641\u0631 \u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0639\u0646\u062f \u0627\u0644\u0637\u0644\u0628\u060c \u0645\u0639 \u062e\u0637\u0637 \u0645\u062e\u0635\u0635\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0639\u0645\u0644.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">7. \u0645\u0643\u062a\u0628 \u0632\u0648\u0647\u0648<\/h3>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2100\" height=\"1254\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Zoho-Desk-1.jpg\" alt=\"&#x632;&#x648;&#x647;&#x648;-&#x62F;&#x64A;&#x633;&#x643;\" class=\"wp-image-870207\"\/><\/figure>\n\n<p>Zoho Desk \u0647\u0648 \u062d\u0644 \u0628\u0631\u0645\u062c\u064a \u0644\u0645\u0643\u062a\u0628 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0642\u0627\u0626\u0645 \u0639\u0644\u0649 \u0627\u0644\u0633\u062d\u0627\u0628\u0629 \u064a\u0648\u0641\u0631 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062d\u062a\u0627\u062c\u0647\u0627 \u0644\u062a\u0642\u062f\u064a\u0645 \u062f\u0639\u0645 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a \u0644\u0644\u0639\u0645\u0644\u0627\u0621. \u0648\u0647\u0648 \u064a\u064f\u0645\u0643\u0650\u0651\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062d\u0644 \u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0643\u0641\u0627\u0621\u0629 \u0648\u0641\u0639\u0627\u0644\u064a\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0645\u064a\u0632\u0627\u062a \u0645\u062b\u0644 \u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0642\u0646\u0648\u0627\u062a\u060c \u0648\u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u062f\u0639\u0648\u0645\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\u060c \u0648\u0642\u0627\u0639\u062f\u0629 \u0645\u0639\u0631\u0641\u064a\u0629 \u0645\u0639 \u0645\u0646\u062a\u062f\u064a\u0627\u062a \u0627\u0644\u0645\u062c\u062a\u0645\u0639. <\/p>\n\n<p><strong>\u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u064a\u0632\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0625\u062f\u0627\u0631\u0629 \u0642\u0627\u0639\u062f\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0644\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629<\/li>\n\n\n\n<li>\u0628\u0631\u0646\u0627\u0645\u062c \u0645\u0643\u062a\u0628 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u0646\u0638\u0627\u0645 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0645\u0639 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0622\u0644\u064a<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0623\u062e\u0631\u0649<\/li>\n<\/ul>\n\n<p><strong>\u0633\u0644\u0628\u064a\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0642\u062f \u062a\u062a\u0637\u0644\u0628 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u062a\u0643\u0627\u0644\u064a\u0641 \u0625\u0636\u0627\u0641\u064a\u0629 \u0623\u0648 \u062e\u0637\u0637 \u062a\u0633\u0639\u064a\u0631 \u0630\u0627\u062a \u0645\u0633\u062a\u0648\u0649 \u0623\u0639\u0644\u0649<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n<ul>\n<li>\u064a\u0628\u062f\u0623 \u0627\u0644\u0633\u0639\u0631 \u0645\u0646 \u062d\u0648\u0627\u0644\u064a 40 \u062f\u0648\u0644\u0627\u0631\u064b\u0627 \u0623\u0645\u0631\u064a\u0643\u064a\u064b\u0627 \u0644\u0643\u0644 \u0645\u0633\u062a\u062e\u062f\u0645 \u0634\u0647\u0631\u064a\u064b\u0627 \u0644\u0628\u0627\u0642\u0629 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a\u060c \u0645\u0639 \u062a\u0648\u0641\u0631 \u0628\u0627\u0642\u0627\u062a \u0623\u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0649 \u0644\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0648\u0627\u0644\u0641\u0631\u0642 \u0627\u0644\u0623\u0643\u0628\u0631 \u062d\u062c\u0645\u064b\u0627.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">8. \u0645\u064a\u062f\u0627\u0644\u064a\u0627<\/h3>\n\n<p>\u062a\u0642\u0648\u0645 Medallia \u0628\u0627\u0644\u062a\u0642\u0627\u0637 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627 \u0644\u062f\u0641\u0639 \u0627\u0644\u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0627\u0644\u0647\u0627\u062f\u0641\u0629. \u0648\u062a\u062a\u064a\u062d \u0625\u0645\u0643\u0627\u0646\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0646\u0635\u064a\u0629 \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0633\u062a\u062e\u0644\u0627\u0635 \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0645\u0646 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u063a\u064a\u0631 \u0627\u0644\u0645\u0647\u064a\u0643\u0644\u0629\u060c \u0628\u064a\u0646\u0645\u0627 \u062a\u0633\u0647\u0644 \u0644\u0648\u062d\u0627\u062a \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0642\u0627\u0626\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u0623\u062f\u0648\u0627\u0631 \u0648\u0623\u062f\u0648\u0627\u062a \u062a\u062e\u0637\u064a\u0637 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0648\u0627\u0644\u0645\u0633\u0627\u0621\u0644\u0629 \u0639\u0628\u0631 \u0627\u0644\u0641\u0631\u0642. <\/p>\n\n<p><strong>\u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u064a\u0632\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0625\u0645\u0643\u0627\u0646\u064a\u0627\u062a \u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0642\u0646\u0648\u0627\u062a<\/li>\n\n\n\n<li>\u0623\u062f\u0648\u0627\u062a \u0631\u0633\u0645 \u062e\u0631\u0627\u0626\u0637 \u0627\u0644\u0631\u062d\u0644\u0627\u062a \u0644\u062a\u0635\u0648\u0631 \u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li><a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%a8%d8%b1%d8%a7%d9%85%d8%ac-%d8%b5%d9%88%d8%aa-%d8%a7%d9%84%d8%b9%d9%85%d9%8a%d9%84-%d9%85%d8%a7%d9%87%d9%8a%d8%aa%d9%87-%d9%88%d8%aa%d8%b7%d8%a8%d9%8a%d9%82%d8%a7%d8%aa%d9%87\/\">\u0628\u0631\u0627\u0645\u062c \u0635\u0648\u062a \u0627\u0644\u0639\u0645\u064a\u0644 (VoC)<\/a> \u0644\u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0648\u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a<\/li>\n\n\n\n<li>\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0645\u062f\u0639\u0648\u0645\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u062a\u0646\u0628\u0624\u064a \u0644\u062a\u0648\u0642\u0639 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n<\/ul>\n\n<p><strong>\u0633\u0644\u0628\u064a\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0627\u0631\u062a\u0641\u0627\u0639 \u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u062f\u062e\u0648\u0644\u060c \u0645\u0645\u0627 \u064a\u062c\u0639\u0644 \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u064a\u0647\u0627 \u0623\u0642\u0644 \u0633\u0647\u0648\u0644\u0629 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629<\/li>\n\n\n\n<li>\u0623\u0628\u0644\u063a \u0628\u0639\u0636 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0639\u0646 \u062a\u062d\u062f\u064a\u0627\u062a \u062a\u0648\u0627\u062c\u0647\u0647\u0645 \u0641\u064a \u062a\u062e\u0635\u064a\u0635 \u0645\u0646\u0635\u0629 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 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Qualtrics XM<\/h3>\n\n<p>Qualtrics XM \u0647\u0648 \u0628\u0631\u0646\u0627\u0645\u062c \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0627\u062a \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u064f\u0645\u0643\u0650\u0651\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u0641\u0647\u0645 \u0643\u0644 \u062c\u0627\u0646\u0628 \u0645\u0646 \u062c\u0648\u0627\u0646\u0628 \u0631\u062d\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0633\u064a\u0646\u0647\u0627. \u064a\u0648\u0641\u0631 \u0628\u0631\u0646\u0627\u0645\u062c Qualtrics XM \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0631\u0624\u0649 \u0627\u0644\u062a\u064a \u062a\u062d\u062a\u0627\u062c\u0647\u0627 \u0644\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629\u060c \u0628\u062f\u0621\u064b\u0627 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\u062a\u0641\u0635\u064a\u0644\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u062a\u062e\u0637\u064a\u0637 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0644\u062a\u0635\u0648\u0631 \u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u062a\u0646\u0628\u0624\u064a \u0644\u0644\u062a\u0646\u0628\u0624 \u0628\u0633\u0644\u0648\u0643 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0628\u0634\u0631\u064a\u0629\u060c \u0648\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0623\u062e\u0631\u0649<\/li>\n\n\n\n<li>\u0644\u0648\u062d\u0627\u062a \u0627\u0644\u0645\u062a\u0627\u0628\u0639\u0629 \u0627\u0644\u0645\u0633\u062a\u0646\u062f\u0629 \u0625\u0644\u0649 \u0627\u0644\u0623\u062f\u0648\u0627\u0631 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630<\/li>\n<\/ul>\n\n<p><strong>\u0633\u0644\u0628\u064a\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0645\u0643\u0644\u0641\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n<ul>\n<li>\u062a\u062e\u062a\u0644\u0641 \u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0648\u0647\u064a \u0645\u062a\u0627\u062d\u0629 \u0639\u0646\u062f \u0627\u0644\u0637\u0644\u0628.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">10. \u0641\u0631\u064a\u0634 \u062f\u064a\u0633\u0643<\/h3>\n\n<p>Freshdesk \u0647\u0648 \u0628\u0631\u0646\u0627\u0645\u062c \u0645\u0639\u0631\u0648\u0641 \u0644\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u062a\u064a\u062d \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u062a\u0628\u0633\u064a\u0637 \u0639\u0645\u0644\u064a\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u062a\u0633\u0627\u0639\u062f \u0645\u064a\u0632\u0627\u062a \u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u062a\u0630\u0627\u0643\u0631\u060c \u0648\u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629\u060c \u0648\u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0647 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0643\u0641\u0627\u0621\u0629\u060c \u0648\u062a\u0642\u0644\u064a\u0644 \u0623\u0648\u0642\u0627\u062a \u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a\u060c \u0648\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u062f\u0639\u0645 \u0639\u0645\u0644\u0627\u0621 \u0633\u0644\u0633\u0629 \u0639\u0628\u0631 \u0642\u0646\u0648\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629. <\/p>\n\n<p><strong>\u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u064a\u0632\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0646\u0638\u0627\u0645 \u062d\u062c\u0632 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u0623\u062a\u0645\u062a\u0629 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0644\u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0628\u0643\u0641\u0627\u0621\u0629 \u0648\u0641\u0639\u0627\u0644\u064a\u0629<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0623\u062e\u0631\u0649<\/li>\n<\/ul>\n\n<p><strong>\u0633\u0644\u0628\u064a\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0642\u062f \u064a\u0643\u0648\u0646 \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u0623\u062e\u0631\u0649 \u0645\u0639\u0642\u062f\u0627\u064b \u0641\u064a \u0628\u0639\u0636 \u0627\u0644\u0623\u062d\u064a\u0627\u0646<\/li>\n\n\n\n<li>\u0642\u062f \u062a\u0643\u0648\u0646 \u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0644\u0633\u064a\u0631 \u0639\u0645\u0644 \u062a\u0630\u0627\u0643\u0631 \u0627\u0644\u062f\u0639\u0645 \u0645\u062d\u062f\u0648\u062f\u0629<\/li>\n\n\n\n<li>\u0641\u0631\u0642 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u0623\u062c\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0633\u0644\u0633<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n<ul>\n<li>\u064a\u062d\u062a\u0648\u064a Freshdesk \u0639\u0644\u0649 \u0646\u0633\u062e\u0629 \u062a\u062c\u0631\u064a\u0628\u064a\u0629 \u0645\u062c\u0627\u0646\u064a\u0629 \u0648\u062e\u0637\u0629 \u0645\u062c\u0627\u0646\u064a\u0629. \u062a\u0643\u0644\u0641 \u0627\u0644\u0628\u0627\u0642\u0629 \u0627\u0644\u0627\u062d\u062a\u0631\u0627\u0641\u064a\u0629 49 \u064a\u0648\u0631\u0648 \u0634\u0647\u0631\u064a\u0627\u064b \u0645\u0639 \u062f\u0641\u0639 \u0633\u0646\u0648\u064a. <\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">11. \u0645\u0631\u0643\u0632 \u062e\u062f\u0645\u0629 HubSpot<\/h3>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2100\" height=\"1254\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/HubSpot-customer-segmentation-software.jpg\" alt=\"HubSpot\" class=\"wp-image-870992\"\/><\/figure>\n\n<p>\u064a\u0648\u0641\u0631 HubSpot Service Hub \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u0646 \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0644\u062a\u0642\u062f\u064a\u0645 \u062f\u0639\u0645 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0628\u0646\u0627\u0621 \u0639\u0644\u0627\u0642\u0627\u062a \u062f\u0627\u0626\u0645\u0629 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0645\u0646 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0648\u0642\u0627\u0639\u062f\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0625\u0644\u0649 \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0645\u0628\u0627\u0634\u0631\u0629 \u0648\u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629\u060c \u064a\u0633\u0627\u0639\u062f HubSpot Service HubSpot Service HubSpot \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u062d\u0644 \u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0633\u0631\u0639\u0629 \u0648\u0643\u0641\u0627\u0621\u0629\u060c \u0628\u064a\u0646\u0645\u0627 \u064a\u0636\u0645\u0646 \u062a\u0643\u0627\u0645\u0644\u0647 \u0645\u0639 HubSpot CRM \u062a\u062f\u0641\u0642\u064b\u0627 \u0633\u0644\u0633\u064b\u0627 <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%a5%d8%af%d8%a7%d8%b1%d8%a9-%d8%a8%d9%8a%d8%a7%d9%86%d8%a7%d8%aa-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%8a-%d9%88%d9%83%d9%8a%d9%81-%d8%aa%d9%81%d8%b9%d9%84-%d8%b0%d9%84\/\">\u0644\u0625\u062f\u0627\u0631\u0629 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0648\u0627\u0644\u0631\u0624\u0649 \u0639\u0628\u0631 \u0627\u0644\u0645\u0624\u0633\u0633\u0629. <\/p>\n\n<p><strong>\u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u064a\u0632\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0644\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0645\u062e\u0635\u0635\u0629<\/li>\n\n\n\n<li>\u0645\u064a\u0632\u0627\u062a \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0628\u0643\u0641\u0627\u0621\u0629 \u0648\u0641\u0639\u0627\u0644\u064a\u0629<\/li>\n\n\n\n<li>\u0644\u0648\u062d\u0629 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0644\u062a\u062a\u0628\u0639 <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d9%85%d8%b4%d8%a7%d8%b1%d9%83%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d8%a7%d9%84%d8%aa%d8%b9%d8%b1%d9%8a%d9%81-%d9%88%d8%a7%d9%84%d9%81%d9%88%d8%a7%d8%a6%d8%af-%d9%88%d8%a7%d9%84%d8%a3\/\">\u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a><\/li>\n\n\n\n<li>\u0642\u062f\u0631\u0627\u062a \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0627\u0644\u062a\u0633\u0648\u064a\u0642\u064a\u0629<\/li>\n<\/ul>\n\n<p><strong>\u0633\u0644\u0628\u064a\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0642\u062f \u062a\u0643\u0648\u0646 \u0645\u062c\u0645\u0648\u0639\u0627\u062a \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0645\u0631\u0628\u0643\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629<\/li>\n\n\n\n<li>\u0642\u062f \u064a\u0643\u0648\u0646 \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u0623\u062e\u0631\u0649 \u0635\u0639\u0628\u0627\u064b \u0641\u064a \u0628\u0639\u0636 \u0627\u0644\u0623\u062d\u064a\u0627\u0646<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n<ul>\n<li>\u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0645\u062a\u0627\u062d\u0629 \u0639\u0646\u062f \u0627\u0644\u0637\u0644\u0628.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">12. \u0625\u0646 \u0645\u0648\u0645\u0646\u062a<\/h3>\n\n<p>InMoment \u0647\u0648 \u0628\u0631\u0646\u0627\u0645\u062c \u0644\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u0633\u0627\u0639\u062f \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u0641\u0647\u0645 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0633\u064a\u0646\u0647\u0627. \u062a\u0639\u0645\u0644 \u0628\u0631\u0627\u0645\u062c \u0635\u0648\u062a \u0627\u0644\u0639\u0645\u064a\u0644 (VoC) \u0648\u062d\u0644\u0648\u0644 \u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0648\u0642\u062f\u0631\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u062a\u0646\u0628\u0624\u064a\u0629 \u0639\u0644\u0649 \u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0645\u0646 \u0625\u062c\u0631\u0627\u0621 \u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0647\u0627\u062f\u0641\u0629 \u0648\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u0639\u0628\u0631 \u062c\u0645\u064a\u0639 \u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062a\u0635\u0627\u0644.<\/p>\n\n<p><strong>\u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u064a\u0632\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0628\u0631\u0627\u0645\u062c \u0635\u0648\u062a \u0627\u0644\u0639\u0645\u064a\u0644 (VoC) \u0644\u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0648\u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a<\/li>\n\n\n\n<li>\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u062a\u0646\u0628\u0624\u064a\u0629 \u0644\u062a\u062d\u062f\u064a\u062f \u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u0623\u062f\u0648\u0627\u062a \u0631\u0633\u0645 \u062e\u0631\u0627\u0626\u0637 \u0627\u0644\u0631\u062d\u0644\u0627\u062a \u0644\u062a\u0635\u0648\u0631 \u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n<\/ul>\n\n<p><strong>\u0633\u0644\u0628\u064a\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0642\u062f \u062a\u0643\u0648\u0646 \u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u062f\u062e\u0648\u0644 \u0627\u0644\u0645\u0631\u062a\u0641\u0639\u0629 \u0628\u0627\u0647\u0638\u0629 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629<\/li>\n\n\n\n<li>\u0642\u062f \u0644\u0627 \u064a\u0633\u062a\u0641\u064a\u062f \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0645\u0646 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0628\u0634\u0643\u0644 \u0643\u0627\u0645\u0644<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n<ul>\n<li>\u062a\u0648\u0641\u0631 \u062e\u0637\u0637 \u062a\u0633\u0639\u064a\u0631 \u0645\u062a\u0646\u0648\u0639\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u062d\u062c\u0645 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u0645\u064a\u0632\u0627\u062a\u060c \u0645\u0639 \u062a\u0633\u0639\u064a\u0631 \u0645\u062e\u0635\u0635 \u0644\u062d\u0644\u0648\u0644 \u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">13. \u0645\u062f\u064a\u0631 \u062a\u062c\u0631\u0628\u0629 \u0623\u062f\u0648\u0628\u064a<\/h3>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2100\" height=\"1254\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/adobe-experience-manager-digital-experience-platforms.jpg\" alt=\"adobe-experience-manager-digital-experience-platforms\" class=\"wp-image-873891\"\/><\/figure>\n\n<p>\u064a\u064f\u0639\u062f Adobe Experience Manager \u062d\u0644\u0627\u064b \u0645\u062a\u0643\u0627\u0645\u0644\u0627\u064b \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u062d\u062a\u0648\u0649 \u064a\u0645\u0643\u0651\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u0625\u0646\u0634\u0627\u0621 \u062a\u062c\u0627\u0631\u0628 \u0631\u0642\u0645\u064a\u0629 \u0645\u062e\u0635\u0635\u0629 \u0648\u0625\u062f\u0627\u0631\u062a\u0647\u0627 \u0648\u062a\u0642\u062f\u064a\u0645\u0647\u0627 \u0639\u0628\u0631 \u0642\u0646\u0648\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629. \u064a\u0633\u0627\u0639\u062f Adobe Experience Manager \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0648\u0627\u0644\u062a\u062d\u0648\u064a\u0644 \u0648\u0627\u0644\u0648\u0644\u0627\u0621 \u0628\u0641\u0636\u0644 \u0623\u062f\u0648\u0627\u062a\u0647 \u0627\u0644\u0642\u0648\u064a\u0629 \u0644\u0625\u0646\u0634\u0627\u0621 \u0627\u0644\u0645\u062d\u062a\u0648\u0649 \u0648\u0625\u062f\u0627\u0631\u062a\u0647\u060c \u0648\u0625\u0645\u0643\u0627\u0646\u0627\u062a \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0627\u0644\u0645\u062a\u0643\u0627\u0645\u0644\u0629\u060c \u0648\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629. <\/p>\n\n<p><strong>\u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u064a\u0632\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0623\u062f\u0648\u0627\u062a \u0625\u0646\u0634\u0627\u0621 \u0627\u0644\u0645\u062d\u062a\u0648\u0649 \u0648\u0625\u062f\u0627\u0631\u062a\u0647 \u0644\u0625\u0646\u0634\u0627\u0621 \u0627\u0644\u0623\u0635\u0648\u0644 \u0627\u0644\u0631\u0642\u0645\u064a\u0629 \u0648\u062a\u0646\u0638\u064a\u0645\u0647\u0627<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0648\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0647\u062f\u0627\u0641 \u0644\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0645\u0635\u0645\u0645\u0629 \u062e\u0635\u064a\u0635\u0627\u064b \u062d\u0633\u0628 \u0627\u0644\u0637\u0644\u0628<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 Adobe Marketing Cloud \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062d\u0645\u0644\u0627\u062a \u0628\u0633\u0644\u0627\u0633\u0629 \u062a\u0627\u0645\u0629<\/li>\n\n\n\n<li>\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0645\u062a\u0642\u062f\u0645\u0629 \u0648\u0645\u064a\u0632\u0627\u062a \u062a\u062d\u0633\u064a\u0646\u064a\u0629 \u0644\u062a\u062a\u0628\u0639 \u0627\u0644\u0623\u062f\u0627\u0621 \u0648\u0639\u0627\u0626\u062f \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631<\/li>\n<\/ul>\n\n<p><strong>\u0633\u0644\u0628\u064a\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0642\u062f \u064a\u062a\u0637\u0644\u0628 \u0628\u0639\u0636 \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0644\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0628\u0634\u0643\u0644 \u0643\u0627\u0645\u0644<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n<ul>\n<li>\u062a\u062e\u062a\u0644\u0641 \u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0645\u062d\u062f\u062f\u0629 \u0648\u062d\u062c\u0645 \u0627\u0644\u0645\u0624\u0633\u0633\u0629\u060c \u0645\u0639 \u062a\u0648\u0641\u0631 \u0623\u0633\u0639\u0627\u0631 \u0645\u062e\u0635\u0635\u0629 \u0639\u0646\u062f \u0627\u0644\u0637\u0644\u0628.<\/li>\n<\/ul>\n<blockquote>\n<p>\u0647\u0644 \u062a\u0628\u062d\u062b \u0639\u0646 \u0631\u0624\u0649 \u062d\u0648\u0644 <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d9%85%d9%86%d8%b5%d8%a7%d8%aa-%d8%a7%d9%84%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%b1%d9%82%d9%85%d9%8a%d8%a9-%d9%85%d8%a7-%d9%87%d9%8a-%d9%88%d8%a3%d9%81%d8%b6%d9%84-%d8%a7%d9%84%d9%85%d9%86\/\">\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0631\u0642\u0645\u064a\u0629\u061f<\/a> \u062a\u062d\u062a\u0648\u064a \u0645\u062f\u0648\u0646\u0629 QuestionPro \u0627\u0644\u0623\u062e\u064a\u0631\u0629 \u0639\u0644\u0649 \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062d\u062a\u0627\u062c\u0647\u0627!<\/p>\n<\/blockquote>\n\n<h2 class=\"wp-block-heading\">\u0644\u0645\u0627\u0630\u0627 \u062a\u062e\u062a\u0627\u0631 QuestionPro CX \u0643\u0645\u0646\u0635\u0629 \u062a\u062c\u0631\u0628\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u0629 \u0644\u0643\u061f<\/h2>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2100\" height=\"1254\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/QuestionPro-CX-4.jpg\" alt=\"&#x633;&#x624;&#x627;&#x644;-&#x628;&#x631;&#x648;-&#x633;&#x64A; &#x625;&#x643;&#x633;-&#x628;&#x64A;&#x633;&#x62A;\" class=\"wp-image-870168\"\/><\/figure>\n\n<p>\u0647\u0644 \u062a\u0628\u062d\u062b \u0639\u0646 \u0627\u0644\u0645\u0646\u0635\u0629 \u0627\u0644\u0645\u062b\u0627\u0644\u064a\u0629 \u0644\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CX) \u0644\u0644\u0627\u0631\u062a\u0642\u0627\u0621 \u0628\u0623\u0639\u0645\u0627\u0644\u0643 \u0625\u0644\u0649 \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062a\u0627\u0644\u064a\u061f \u0644\u0627 \u062a\u0628\u062d\u062b \u0623\u0643\u062b\u0631 \u0645\u0646 QuestionPro CX! \u0625\u0644\u064a\u0643 \u0633\u0628\u0628 \u0643\u0648\u0646\u0647 \u0627\u0644\u062e\u064a\u0627\u0631 \u0627\u0644\u0645\u062b\u0627\u0644\u064a \u0644\u0639\u0645\u0644\u0643.<\/p>\n\n<h3 class=\"wp-block-heading\">\u062a\u0639\u0632\u064a\u0632 \u0648\u0644\u0627\u0621 \u0639\u0645\u0644\u0627\u0626\u0643<\/h3>\n\n<p>\u064a\u0633\u0627\u0639\u062f\u0643 QuestionPro \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0627\u0644\u0645\u0646\u0627\u0633\u0628 \u0644\u0644\u0639\u0645\u064a\u0644 \u0627\u0644\u0645\u0646\u0627\u0633\u0628 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u060c \u0645\u0645\u0627 \u064a\u0636\u0645\u0646 \u0644\u0643 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u0629 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628. \u0647\u0630\u0627 \u0627\u0644\u0646\u0647\u062c \u0636\u0631\u0648\u0631\u064a \u0645\u0646 \u0623\u062c\u0644:   <\/p>\n\n<ul>\n<li>\u0625\u063a\u0644\u0627\u0642 <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%ad%d9%84%d9%82%d8%a9-%d8%a7%d9%84%d8%aa%d8%ba%d8%b0%d9%8a%d8%a9-%d8%a7%d9%84%d8%b1%d8%a7%d8%ac%d8%b9%d8%a9-%d9%85%d8%a7-%d9%87%d9%8a-%d9%88%d8%a3%d9%86%d9%88%d8%a7%d8%b9%d9%87%d8%a7-%d9%88%d9%83\/\">\u062d\u0644\u0642\u0629 \u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629<\/a> \u0628\u0643\u0641\u0627\u0621\u0629.<\/li>\n\n\n\n<li>\u062a\u0642\u0644\u064a\u0644 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u062a\u062e\u0628\u0637.<\/li>\n\n\n\n<li>\u062a\u062d\u0648\u064a\u0644 \u0627\u0644\u0645\u0646\u062a\u0642\u062f\u064a\u0646 \u0625\u0644\u0649 \u0645\u0631\u0648\u062c\u064a\u0646.  <\/li>\n<\/ul>\n\n<p>\u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u062d\u062f\u064a\u062f \u0623\u0648\u0644\u0648\u064a\u0627\u062a \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a\u060c \u064a\u0645\u0643\u0651\u0646\u0643 QuestionPro \u0645\u0646 \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0623\u0643\u062b\u0631 \u0625\u0644\u062d\u0627\u062d\u0627\u064b \u0623\u0648\u0644\u0627\u064b\u060c \u0645\u0645\u0627 \u064a\u0639\u0632\u0632 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n\n<h3 class=\"wp-block-heading\">\u062a\u0635\u0645\u064a\u0645 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0627\u0644\u0645\u062b\u0644\u0649<\/h3>\n\n<p>\u0625\u0646 SuiteCX \u0645\u0646 QuestionPro \u0639\u0628\u0627\u0631\u0629 \u0639\u0646 \u0645\u0646\u0635\u0629 \u0622\u0645\u0646\u0629 \u0648\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635 \u0644\u0631\u0633\u0645 \u062e\u0631\u0627\u0626\u0637 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u062a\u062d\u0644\u064a\u0644\u0627\u062a\u0647\u0627. \u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0625\u0645\u0643\u0627\u0646\u064a\u0627\u062a\u0647\u0627 \u0627\u0644\u0642\u0648\u064a\u0629 \u0641\u064a \u062a\u062e\u0637\u064a\u0637 \u0627\u0644\u0631\u062d\u0644\u0629\u060c \u062a\u062f\u0645\u062c SuiteCX \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u060c \u0648\u062a\u0637\u0648\u064a\u0631 \u0627\u0644\u0634\u062e\u0635\u064a\u0629\u060c \u0648\u062a\u062e\u0637\u064a\u0637 \u0627\u0644\u062a\u062d\u0633\u064a\u0646\u060c \u0648\u0625\u0646\u0634\u0627\u0621 <a href=\"https:\/\/www.questionpro.com\/blog\/contact-strategy\/\">\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u062a\u0635\u0627\u0644<\/a> \u0645\u0641\u0635\u0644\u0629. \u064a\u0633\u0627\u0639\u062f\u0643 \u0647\u0630\u0627 \u0627\u0644\u0646\u0647\u062c \u0627\u0644\u0634\u0627\u0645\u0644 \u0639\u0644\u0649 \u062a\u062e\u0637\u064a\u0637 \u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0633\u064a\u0646\u0647\u0627 \u0628\u0641\u0639\u0627\u0644\u064a\u0629.  <\/p>\n\n<h3 class=\"wp-block-heading\">NPS+ \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0631\u0624\u0649 \u0623\u0639\u0645\u0642<\/h3>\n\n<p>\u064a\u062c\u0645\u0639 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 AskWhy \u0627\u0644\u062e\u0627\u0635 \u0628\u0640 QuestionPro \u0628\u064a\u0646 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS) \u0648\u0627\u0644\u0623\u0633\u0628\u0627\u0628 \u0627\u0644\u062c\u0630\u0631\u064a\u0629 \u0648\u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a. \u064a\u062a\u064a\u062d \u0644\u0643 \u0647\u0630\u0627 \u0627\u0644\u0646\u0647\u062c \u0627\u0644\u0645\u0628\u062a\u0643\u0631 \u0627\u0644\u062a\u0639\u0645\u0642 \u0623\u0643\u062b\u0631 \u0641\u064a \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u062a\u062d\u062f\u064a\u062f \u0645\u0627 \u0627\u0644\u0630\u064a \u064a\u0633\u0639\u062f \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 \u0648\u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0648\u0627\u062c\u0647 \u0627\u0644\u0645\u0646\u062a\u0642\u062f\u064a\u0646 \u0639\u0644\u0649 \u0627\u0644\u0641\u0648\u0631. \u0645\u0646 \u062e\u0644\u0627\u0644 \u0641\u0647\u0645 \u0627\u0644\u0623\u0633\u0628\u0627\u0628 \u0627\u0644\u0643\u0627\u0645\u0646\u0629 \u0648\u0631\u0627\u0621 \u062a\u0642\u064a\u064a\u0645\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u064a\u0645\u0643\u0646\u0643 \u0627\u062a\u062e\u0627\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0645\u0633\u062a\u0646\u064a\u0631\u0629 \u0644\u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.  <\/p>\n\n<h3 class=\"wp-block-heading\">\u0644\u0648\u062d\u0629 \u062a\u062d\u0643\u0645 CX \u0627\u0644\u0643\u0644 \u0641\u064a \u0648\u0627\u062d\u062f<\/h3>\n\n<p>\u062a\u064f\u0645\u0643\u0650\u0651\u0646\u0643 \u0644\u0648\u062d\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u0631\u0646\u0629 \u0641\u064a \u0645\u0646\u0635\u0629 QuestionPro \u0645\u0646 \u062a\u0648\u0632\u064a\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0628\u0633\u0644\u0627\u0633\u0629 \u0641\u064a \u062c\u0645\u064a\u0639 \u0623\u0646\u062d\u0627\u0621 \u0645\u0624\u0633\u0633\u062a\u0643. \u0648\u0628\u0641\u0636\u0644 \u0623\u062f\u0648\u0627\u062a \u0644\u0648\u062d\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0633\u0647\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u060c \u064a\u0645\u0643\u0646\u0643 \u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0631\u0624\u0649 \u0639\u0628\u0631 \u0627\u0644\u0641\u0631\u0642 \u0648\u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u062a\u0639\u0627\u0648\u0646. \u062a\u062f\u0639\u0645 \u0623\u062f\u0627\u0629 \u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0627\u0644\u0645\u062a\u0643\u0627\u0645\u0644\u0629:    <\/p>\n\n<ul>\n<li>\u062a\u062a\u0628\u0639 \u0645\u0635\u0627\u062f\u0631 \u0627\u0644\u0642\u062f\u0631\u0629 \u0627\u0644\u0646\u0648\u0648\u064a\u0629  <\/li>\n\n\n\n<li>\u062a\u062d\u0644\u064a\u0644 \u0645\u062e\u0627\u0637\u0631 \u0627\u0644\u062a\u062e\u0628\u0637<\/li>\n\n\n\n<li>\u0627\u0644\u0625\u0628\u0644\u0627\u063a \u0639\u0646 \u0627\u0644\u0623\u0641\u0643\u0627\u0631 \u0627\u0644\u0645\u0628\u062a\u0643\u0631\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u062a\u0648\u0641\u064a\u0631 \u0631\u0624\u064a\u0629 \u0634\u0627\u0645\u0644\u0629 \u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.  <\/li>\n<\/ul>\n\n<p>\u062a\u0633\u0645\u062d \u0644\u0643 \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0645\u0635\u063a\u0651\u0631\u0629 \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635 \u0628\u062a\u062e\u0635\u064a\u0635 \u0627\u0644\u0645\u0631\u0626\u064a\u0627\u062a \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0623\u0646\u0648\u0627\u0639 \u0645\u062e\u062a\u0644\u0641\u0629 \u0645\u0646 \u0627\u0644\u0645\u062e\u0637\u0637\u0627\u062a \u0648\u0627\u0644\u062a\u0633\u0645\u064a\u0627\u062a \u0648\u0627\u0644\u0645\u0631\u0634\u062d\u0627\u062a.<\/p>\n\n<h3 class=\"wp-block-heading\">\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0639 \u0627\u0644\u062d\u0644\u0642\u0629 \u0627\u0644\u0645\u063a\u0644\u0642\u0629<\/h3>\n\n<p>\u064a\u0633\u0627\u0639\u062f\u0643 \u0646\u0638\u0627\u0645 \u062a\u0630\u0627\u0643\u0631 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u062e\u0627\u0635 \u0628\u0640 QuestionPro \u0639\u0644\u0649 \u0625\u063a\u0644\u0627\u0642 \u062d\u0644\u0642\u0629 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0628\u0643\u0641\u0627\u0621\u0629. \u062d\u064a\u062b \u064a\u062a\u0645 \u0625\u0646\u0634\u0627\u0621 \u062a\u0630\u0643\u0631\u0629 \u0644\u0643\u0644 \u0645\u0646\u062a\u0642\u062f \u0648\u062a\u062e\u0635\u064a\u0635\u0647\u0627 \u0644\u0644\u0634\u062e\u0635 \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u060c \u0645\u0645\u0627 \u064a\u0636\u0645\u0646 \u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0639\u0644\u0649 \u0627\u0644\u0641\u0648\u0631. \u062a\u0639\u0632\u0632 \u0647\u0630\u0647 \u0627\u0644\u0639\u0645\u0644\u064a\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0645\u0634\u0627\u0643\u0644 \u0628\u0634\u0643\u0644 \u0645\u0628\u0627\u0634\u0631 \u0648\u0641\u0639\u0627\u0644.  <\/p>\n\n<h3 class=\"wp-block-heading\">\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0648\u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629<\/h3>\n\n<p>\u062a\u0642\u062f\u0645 QuestionPro \u0645\u062c\u0645\u0648\u0639\u0629 \u0623\u062f\u0648\u0627\u062a \u0634\u0627\u0645\u0644\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621:<\/p>\n\n<ul>\n<li><strong>NPS \u0648\u0645\u062e\u0627\u0637\u0631 \u0627\u0636\u0637\u0631\u0627\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621:<\/strong> \u062a\u062a\u064a\u062d \u0644\u0643 \u0644\u0648\u062d\u0629 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0639\u0632\u0644 \u0648\u062a\u062d\u062f\u064a\u062f \u0648\u062a\u0648\u0642\u0639 <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%b2%d8%a8%d8%af-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d8%a7%d9%84%d8%aa%d8%b9%d8%b1%d9%8a%d9%81-%d9%88%d8%a7%d9%84%d9%85%d8%b9%d8%af%d9%84-%d9%88%d8%a7%d9%84%d8%aa%d8%ad%d9%84%d9%8a%d9%84\/\">\u0627\u0636\u0637\u0631\u0627\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a>.  <\/li>\n\n\n\n<li><strong>\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631:<\/strong> \u062a\u0635\u0646\u064a\u0641 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0646\u0635\u064a\u0629 \u0625\u0644\u0649 \u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0623\u0648 \u0633\u0644\u0628\u064a\u0629 \u0623\u0648 \u0645\u062d\u0627\u064a\u062f\u0629 \u0644\u0641\u0647\u0645 \u062c\u0648\u062f\u0629 <a href=\"https:\/\/www.questionpro.com\/blog\/customer-interactions\/\">\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a>.<\/li>\n\n\n\n<li><strong>\u0644\u0648\u062d\u0627\u062a \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0645\u062a\u0642\u062f\u0645\u0629:<\/strong> \u0642\u0645 \u0628\u062a\u062e\u0635\u064a\u0635 \u0644\u0648\u062d\u0629 \u0627\u0644\u062a\u062d\u0643\u0645 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062a\u0643\u0648\u064a\u0646\u0627\u062a \u0645\u062e\u062a\u0644\u0641\u0629 \u0644\u0644\u0623\u062f\u0648\u0627\u062a \u0648\u0627\u0644\u0641\u0644\u0627\u062a\u0631 \u0648\u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0645\u062e\u0637\u0637\u0627\u062a \u0648\u0627\u0644\u062a\u0633\u0645\u064a\u0627\u062a.<\/li>\n\n\n\n<li><strong>\u0633\u064a\u0631 \u0639\u0645\u0644 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062f\u0639\u0648\u0645 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a:<\/strong> \u0642\u0645 \u0628\u0623\u062a\u0645\u062a\u0629 \u0645\u0647\u0627\u0645 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u062a\u0630\u0643\u064a\u0631\u0627\u062a \u0644\u0636\u0645\u0627\u0646 \u0648\u0635\u0648\u0644 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0625\u0644\u0649 \u0627\u0644\u0634\u062e\u0635 \u0627\u0644\u0645\u0646\u0627\u0633\u0628 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628.<\/li>\n\n\n\n<li><strong>\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u062a\u0635\u0631\u0651\u0641: <\/strong>\u0645\u0631\u0627\u0642\u0628\u0629 \u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0648\u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u0644\u062a\u062a\u0628\u0639 \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0641\u064a <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%b3%d9%84%d9%88%d9%83-%d8%a7%d9%84%d9%85%d8%b3%d8%aa%d9%87%d9%84%d9%83-%d8%a7%d9%84%d8%aa%d8%b9%d8%b1%d9%8a%d9%81-%d9%88%d8%a7%d9%84%d8%b9%d9%88%d8%a7%d9%85%d9%84-%d9%88%d8%a7%d9%84%d8%b7%d8%b1\/\">\u0633\u0644\u0648\u0643 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a>.<\/li>\n\n\n\n<li><strong>\u062d\u0644\u0642\u0629 \u0645\u063a\u0644\u0642\u0629:<\/strong> \u0627\u0644\u062a\u0642\u0627\u0637 \u0648\u062a\u062d\u0644\u064a\u0644 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0628\u0623\u0643\u0645\u0644\u0647\u0627 \u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u062a\u0635\u0627\u0644 \u0645\u062a\u0639\u062f\u062f\u0629 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0631\u0624\u0649 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a.  <\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">\u0631\u0624\u0649 \u0627\u0644\u062e\u0628\u0631\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062f\u0644\u064a\u0644 \u0627\u062a\u062c\u0627\u0647\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0639\u0627\u0645 2025 \u0645\u0646 QuestionPro CX<\/h3>\n\n<p>\u064a\u0642\u062f\u0645 \u062f\u0644\u064a\u0644 \u0627\u062a\u062c\u0627\u0647\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0639\u0627\u0645 2025\u060c \u0627\u0644\u0630\u064a \u062a\u0645 \u0625\u0639\u062f\u0627\u062f\u0647 \u0628\u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0645\u0639 \u0645\u062a\u062e\u0635\u0635\u064a\u0646 \u0645\u062a\u0645\u0631\u0633\u064a\u0646 \u0641\u064a \u0645\u062c\u0627\u0644 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0631\u0624\u0649 \u062d\u0648\u0644 \u0633\u0648\u0642 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062a\u0637\u0648\u0631. \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u062e\u0628\u0631\u0627\u062a \u0627\u0644\u0645\u062a\u062e\u0635\u0635\u064a\u0646 \u0627\u0644\u0645\u0647\u0648\u0648\u0633\u064a\u0646 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u0628\u0642\u0627\u0621 \u0641\u064a \u0637\u0644\u064a\u0639\u0629 \u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0648\u062a\u0639\u0632\u064a\u0632 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0641\u0639\u0627\u0644\u064a\u0629. <\/p>\n\n<h3 class=\"wp-block-heading\">\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0645\u0639\u062f\u0629 \u0645\u0633\u0628\u0642\u0627\u064b<\/h3>\n\n<p>\u062a\u0642\u062f\u0645 QuestionPro \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u0646 \u0642\u0648\u0627\u0644\u0628 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0645\u0639\u062f\u0629 \u0645\u0633\u0628\u0642\u0627\u064b \u0648\u0627\u0644\u0645\u0635\u0645\u0645\u0629 \u0645\u0646 \u0642\u0628\u0644 \u062e\u0628\u0631\u0627\u0621 \u0641\u064a \u0627\u0644\u0645\u062c\u0627\u0644 \u0644\u0645\u0633\u0627\u0639\u062f\u062a\u0643 \u0639\u0644\u0649 \u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0628\u0633\u0631\u0639\u0629 \u062d\u0648\u0644 \u0645\u062e\u062a\u0644\u0641 \u062c\u0648\u0627\u0646\u0628 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u062a\u063a\u0637\u064a \u0647\u0630\u0647 \u0627\u0644\u0642\u0648\u0627\u0644\u0628 \u0645\u062c\u0645\u0648\u0639\u0629 \u0648\u0627\u0633\u0639\u0629 \u0645\u0646 \u0627\u0644\u0645\u0648\u0627\u0636\u064a\u0639\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 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href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d9%86%d8%ac%d8%a7%d8%ad-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d9%88%d9%84%d9%85%d8%a7%d8%b0%d8%a7-%d9%8a%d9%87%d9%85\/\">\u0646\u062c\u0627\u062d \u0648\u0648\u0644\u0627\u0621 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643\u064a\u0646<\/a>. \u064a\u0642\u062f\u0645 \u0643\u0644 \u0645\u0646\u0647\u0627 \u0645\u064a\u0632\u0627\u062a \u0641\u0631\u064a\u062f\u0629 \u062a\u0645 \u0625\u0646\u0634\u0627\u0624\u0647\u0627 \u0644\u062a\u0644\u0628\u064a\u0629 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629\u060c \u0628\u062f\u0621\u064b\u0627 \u0645\u0646 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0648\u0631\u0633\u0645 \u062e\u0631\u0627\u0626\u0637 \u0627\u0644\u0631\u062d\u0644\u0629 \u0625\u0644\u0649 \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a 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style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><button>\u0627\u0639\u0631\u0641 \u0627\u0644\u0645\u0632\u064a\u062f<\/button><\/a> <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=blog\" target=\"_blank\" rel=\"noopener\"><button>\u0639\u0646 \u0627\u0644\u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u062a\u062c\u0631\u064a\u0628\u064a \u0627\u0644\u0645\u062c\u0627\u0646\u064a<\/button><\/a><\/p>\n\n<h2 class=\"wp-block-heading\">\u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629 (FAQs)<\/h2>\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1725362283958\"><strong class=\"schema-faq-question\">Q1.  <strong>\u0644\u0645\u0627\u0630\u0627 \u062a\u0639\u062a\u0628\u0631 \u0645\u0646\u0635\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0647\u0645\u0629 \u0644\u0639\u0645\u0644\u064a\u061f<\/strong><\/strong> <p class=\"schema-faq-answer\">\u062a\u064f\u0639\u062f \u0645\u0646\u0635\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0645\u0631\u064b\u0627 \u0628\u0627\u0644\u063a \u0627\u0644\u0623\u0647\u0645\u064a\u0629 \u0644\u0623\u0646\u0647\u0627 \u062a\u0633\u0627\u0639\u062f\u0643 \u0639\u0644\u0649 \u0641\u0647\u0645 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0639\u0645\u0644\u0627\u0626\u0643 \u0648\u062a\u0641\u0636\u064a\u0644\u0627\u062a\u0647\u0645 \u0648\u0646\u0642\u0627\u0637 \u0627\u0644\u0623\u0644\u0645 \u0627\u0644\u062a\u064a \u064a\u0648\u0627\u062c\u0647\u0648\u0646\u0647\u0627. \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0627\u0644\u0631\u0624\u0649 \u0627\u0644\u0645\u0633\u062a\u0642\u0627\u0629 \u0645\u0646 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c 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\u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0645\u0646\u0635\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0627\u062f\u0629\u064b \u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0645\u0646 \u062c\u0645\u064a\u0639 \u0627\u0644\u0642\u0646\u0648\u0627\u062a\u060c \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629\u060c \u0648\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0645\u062f\u0639\u0648\u0645 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\u060c \u0648\u062a\u062e\u0637\u064a\u0637 \u0627\u0644\u0631\u062d\u0644\u0629\u060c \u0648\u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0622\u0644\u064a\u060c \u0648\u0642\u062f\u0631\u0627\u062a \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0623\u062e\u0631\u0649\u060c \u0648\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635\u060c \u0648\u062a\u062a\u0628\u0639 NPS \u0648CSAT\u060c \u0648\u0622\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629 \u0648\u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1725362540997\"><strong class=\"schema-faq-question\">Q3.  <strong>\u0643\u064a\u0641 \u062a\u0633\u0627\u0639\u062f \u0645\u0646\u0635\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/strong><\/strong> <p class=\"schema-faq-answer\">\u062a\u0633\u0627\u0639\u062f \u0645\u0646\u0635\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0648\u0641\u064a\u0631 \u0623\u062f\u0648\u0627\u062a \u0644\u062c\u0645\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a. \u0648\u0647\u0630\u0627 \u064a\u0633\u0645\u062d \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0628\u062a\u062d\u062f\u064a\u062f \u0648\u0645\u0639\u0627\u0644\u062c\u0629 \u0646\u0642\u0627\u0637 \u0636\u0639\u0641 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0633\u0631\u0639\u0629\u060c \u0648\u0625\u0636\u0641\u0627\u0621 \u0637\u0627\u0628\u0639 \u0634\u062e\u0635\u064a \u0639\u0644\u0649 \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0648\u0645\u0631\u0627\u0642\u0628\u0629 \u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0631\u0636\u0627 \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u0645\u062b\u0644 NPS \u0648CSAT \u0644\u0636\u0645\u0627\u0646 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631. <\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u0641\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u0639\u062f\u0627\u0621 \u0644\u0627 \u064a\u0639\u0648\u062f\u0648\u0646 \u0641\u0642\u0637\u060c \u0628\u0644 \u064a\u0635\u0628\u062d\u0648\u0646 \u0623\u064a\u0636\u064b\u0627 \u0645\u0646\u0627\u0635\u0631\u064a\u0646 \u0645\u062e\u0644\u0635\u064a\u0646. \u0641\u0647\u0645 \u064a\u0631\u0648\u062c\u0648\u0646 \u0644\u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629. \u0625\u0630\u0646\u060c \u0643\u064a\u0641 \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0623\u0646 \u062a\u0636\u0645\u0646 [&hellip;]<\/p>\n","protected":false},"author":80,"featured_media":930624,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1193],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u066a\u066a\u0639\u0646\u0648\u0627\u0646\u066a\u066a<\/title>\n<meta name=\"description\" content=\"\u062a\u062a\u064a\u062d \u0645\u0646\u0635\u0629 \u062a\u062c\u0631\u0628\u0629 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