{"id":1010551,"date":"2023-10-02T14:00:00","date_gmt":"2023-10-02T21:00:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/10-%d9%81%d9%88%d8%a7%d8%a6%d8%af-%d9%84%d8%b5%d8%a7%d9%81%d9%8a-%d9%86%d9%82%d8%a7%d8%b7-%d8%a7%d9%84%d9%85%d8%b1%d9%88%d8%ac%d9%8a%d9%86-%d9%88%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%aa%d8%b9%d8%b8%d9%8a\/"},"modified":"2025-08-18T02:05:17","modified_gmt":"2025-08-18T09:05:17","slug":"10-%d9%81%d9%88%d8%a7%d8%a6%d8%af-%d9%84%d8%b5%d8%a7%d9%81%d9%8a-%d9%86%d9%82%d8%a7%d8%b7-%d8%a7%d9%84%d9%85%d8%b1%d9%88%d8%ac%d9%8a%d9%86-%d9%88%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%aa%d8%b9%d8%b8%d9%8a","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ar\/10-%d9%81%d9%88%d8%a7%d8%a6%d8%af-%d9%84%d8%b5%d8%a7%d9%81%d9%8a-%d9%86%d9%82%d8%a7%d8%b7-%d8%a7%d9%84%d9%85%d8%b1%d9%88%d8%ac%d9%8a%d9%86-%d9%88%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%aa%d8%b9%d8%b8%d9%8a\/","title":{"rendered":"10 \u0641\u0648\u0627\u0626\u062f \u0644\u0635\u0627\u0641\u064a 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\u0641\u064a NPS\u060c \u0648\u0645\u0627 \u0647\u064a \u0641\u0648\u0627\u0626\u062f \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646\u061f \u0645\u0627 \u0623\u0647\u0645\u064a\u0629 \u0647\u0630\u0627 \u0627\u0644\u0623\u0645\u0631 \u0639\u0646\u062f\u0645\u0627 \u064a\u062a\u0639\u0644\u0642 \u0627\u0644\u0623\u0645\u0631 \u0628\u0625\u0633\u0639\u0627\u062f \u0639\u0645\u0644\u0627\u0626\u0646\u0627\u061f     <\/p>\n\n\n\n<p>\u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0645\u062f\u0648\u0646\u0629\u060c \u0633\u0648\u0641 \u0646\u0633\u062a\u0643\u0634\u0641 \u0641\u0648\u0627\u0626\u062f \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 \u0648\u0643\u064a\u0641\u064a\u0629 \u062a\u0633\u062e\u064a\u0631 \u0625\u0645\u0643\u0627\u0646\u0627\u062a\u0647\u0627 \u0644\u0632\u064a\u0627\u062f\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 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\u0628\u0633\u0624\u0627\u0644 NPS. <\/p>\n\n\n\n<p>\u062a\u064f\u0638\u0647\u0631 NPS \u0623\u064a\u0636\u064b\u0627 \u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0623\u062f\u0627\u0621 \u0634\u0631\u0643\u062a\u0643 \u062c\u064a\u062f\u064b\u0627. \u062a\u0637\u0644\u0628 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u062a\u0639\u0644\u064a\u0642\u0627\u062a\u0647\u0645 \u0645\u0646 \u062e\u0644\u0627\u0644 <a href=\"https:\/\/www.questionpro.com\/blog\/net-promoter-score-tools\/\">\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646<\/a> \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u062f\u0631\u062c\u0629 NPS. \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u062a\u0631\u0627\u0648\u062d \u0627\u0644\u0646\u062a\u064a\u062c\u0629 \u0645\u0646 -100 \u0625\u0644\u0649 100\u060c \u0648\u0643\u0644\u0645\u0627 \u0627\u0631\u062a\u0641\u0639 \u0627\u0644\u0631\u0642\u0645 \u0641\u064a \u0627\u0644\u062c\u0627\u0646\u0628 \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u060c \u0643\u0627\u0646 \u0630\u0644\u0643 \u0623\u0641\u0636\u0644. \u0648\u0647\u0630\u0627 \u064a\u0639\u0646\u064a \u0623\u0646 \u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0623\u0634\u062e\u0627\u0635 \u064a\u0631\u063a\u0628\u0648\u0646 \u0641\u064a \u0625\u062e\u0628\u0627\u0631 \u0627\u0644\u0622\u062e\u0631\u064a\u0646 \u0639\u0646 \u0646\u0634\u0627\u0637\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a.   <\/p>\n\n\n\n<p>\u0644\u0627 \u062a\u064f\u0633\u062a\u062e\u062f\u0645 NPS \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u0642\u0637\u060c \u0628\u0644 \u062a\u064f\u0633\u062a\u062e\u062f\u0645 \u0623\u064a\u0636\u064b\u0627 \u0644\u0644\u0645\u0648\u0638\u0641\u064a\u0646. \u0641\u064a \u0628\u064a\u0626\u0629 \u0627\u0644\u0639\u0645\u0644\u060c \u0641\u0647\u0648 \u064a\u062e\u0628\u0631\u0643 \u0628\u0645\u062f\u0649 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0623\u0646 \u064a\u0648\u0635\u064a \u0645\u0648\u0638\u0641\u0648\u0643 \u0628\u0634\u0631\u0643\u062a\u0643 \u0644\u0623\u0635\u062f\u0642\u0627\u0626\u0647\u0645 \u0623\u0648 \u0632\u0645\u0644\u0627\u0626\u0647\u0645 \u0627\u0644\u0633\u0627\u0628\u0642\u064a\u0646. \u064a\u064f\u0637\u0644\u0642 \u0639\u0644\u064a\u0647<a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%a8%d8%b1%d9%86%d8%a7%d9%85%d8%ac-%d8%a7%d8%b3%d8%aa%d8%a8%d9%8a%d8%a7%d9%86-enps-%d8%a5%d8%ad%d8%af%d8%a7%d8%ab-%d8%ab%d9%88%d8%b1%d8%a9-%d9%81%d9%8a-%d8%af%d9%8a%d9%86%d8%a7%d9%85%d9%8a%d9%83\/\">\u0628\u0631\u0646\u0627\u0645\u062c \u0627\u0633\u062a\u0637\u0644\u0627\u0639 NPS \u0644\u0644\u0645\u0648\u0638\u0641\u064a\u0646(eNPS<\/a>).  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u0641\u0647\u0645 \u0645\u0642\u064a\u0627\u0633 NPS<\/h2>\n\n\n\n<p>\u0641\u064a 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\u0647\u0624\u0644\u0627\u0621 \u0627\u0644\u0623\u0634\u062e\u0627\u0635 \u0647\u0645 \u0645\u0639\u062c\u0628\u0648\u0646 \u0645\u062e\u0644\u0635\u0648\u0646! \u0644\u064a\u0633 \u0645\u0646 \u0627\u0644\u0645\u0631\u062c\u062d \u0623\u0646 \u064a\u0644\u062a\u0632\u0645\u0648\u0627 \u0628\u0634\u0631\u0643\u062a\u0643 \u0641\u062d\u0633\u0628\u060c \u0628\u0644 \u0642\u062f \u064a\u062e\u0628\u0631\u0648\u0646 \u0623\u0635\u062f\u0642\u0627\u0626\u0647\u0645 \u0623\u0648 \u0639\u0627\u0626\u0644\u0627\u062a\u0647\u0645 \u0623\u0648 \u0632\u0645\u0644\u0627\u0626\u0647\u0645 \u0628\u0645\u062f\u0649 \u0631\u0648\u0639\u062a\u0643. \u0642\u062f \u064a\u0635\u0628\u062d\u0648\u0646 \u0645\u0646 \u0623\u0643\u0628\u0631 \u0645\u0624\u064a\u062f\u064a\u0643.   <\/li>\n\n\n\n<li><strong>\u0627\u0644\u0633\u0644\u0628\u064a\u0648\u0646 <\/strong>\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u064a\u0639\u0637\u0648\u0646\u0643 7 \u0623\u0648 8 \u0647\u0645 \u0646\u0648\u0639\u0627\u064b \u0645\u0627 \u0641\u064a \u0627\u0644\u0645\u0646\u062a\u0635\u0641. \u0641\u0647\u0645 \u0631\u0627\u0636\u0648\u0646 \u0628\u0645\u0627 \u062a\u0642\u062f\u0645\u0647 \u0644\u0647\u0645 \u0648\u0644\u0643\u0646\u0647\u0645 \u0644\u064a\u0633\u0648\u0627 \u0645\u062a\u062d\u0645\u0633\u064a\u0646 \u0644\u0644\u063a\u0627\u064a\u0629 \u0628\u0634\u0623\u0646\u0647. \u0642\u062f \u064a\u0641\u0643\u0631 \u0647\u0624\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u062a\u062c\u0631\u0628\u0629 \u0645\u0646\u0627\u0641\u0633\u064a\u0643 \u0625\u0630\u0627 \u0633\u0646\u062d\u062a \u0644\u0647\u0645 \u0627\u0644\u0641\u0631\u0635\u0629. \u0645\u0646 \u063a\u064a\u0631 \u0627\u0644\u0645\u062d\u062a\u0645\u0644 \u0623\u0646 \u064a\u0642\u0648\u0644\u0648\u0627 \u0623\u0634\u064a\u0627\u0621 \u0633\u064a\u0626\u0629 \u0639\u0646\u0643\u060c \u0644\u0643\u0646\u0647\u0645 \u0623\u064a\u0636\u064b\u0627 \u0644\u0646 \u064a\u0628\u0630\u0644\u0648\u0627 \u062c\u0647\u062f\u064b\u0627 \u0641\u064a \u0627\u0644\u062a\u0648\u0635\u064a\u0629 \u0628\u0643.   <\/li>\n\n\n\n<li><strong>\u0627\u0644\u0645\u0646\u062a\u0642\u062f\u0648\u0646: <\/strong>\u0625\u0630\u0627 \u0642\u0627\u0645 \u0634\u062e\u0635 \u0645\u0627 \u0628\u062a\u0642\u064a\u064a\u0645\u0643 \u0628\u0623\u0642\u0644 \u0645\u0646 6\u060c \u0641\u0647\u0630\u0627 \u064a\u0639\u062a\u0628\u0631 \u0639\u0644\u0627\u0645\u0629 \u062d\u0645\u0631\u0627\u0621. \u0647\u0624\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u063a\u064a\u0631 \u0631\u0627\u0636\u064a\u0646 \u0639\u0646 \u0645\u0646\u062a\u062c\u0627\u062a\u0643 \u0623\u0648 \u062e\u062f\u0645\u0627\u062a\u0643 \u0648\u0644\u0627 \u064a\u062e\u0634\u0648\u0646 \u0625\u062e\u0628\u0627\u0631 \u0627\u0644\u0622\u062e\u0631\u064a\u0646 \u0639\u0646\u0647\u0627. \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0636\u0631\u0648\u0627 \u0628\u0633\u0645\u0639\u0629 \u0634\u0631\u0643\u062a\u0643 \u0628\u062a\u0639\u0644\u064a\u0642\u0627\u062a\u0647\u0645 \u0627\u0644\u0633\u0644\u0628\u064a\u0629. \u0645\u0646 \u063a\u064a\u0631 \u0627\u0644\u0645\u062d\u062a\u0645\u0644 \u0623\u0646 \u064a\u0634\u062a\u0631\u0648\u0627 \u0645\u0646\u0643 \u0645\u0631\u0629 \u0623\u062e\u0631\u0649 \u0648\u0642\u062f \u0644\u0627 \u064a\u0634\u062c\u0639\u0648\u0646 \u0627\u0644\u0622\u062e\u0631\u064a\u0646 \u0639\u0644\u0649 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639\u0643.   <\/li>\n<\/ul>\n\n\n\n<p>\u064a\u0633\u0627\u0639\u062f\u0643 \u0641\u0647\u0645 \u0647\u0630\u0647 \u0627\u0644\u0645\u062c\u0645\u0648\u0639\u0627\u062a \u0627\u0644\u062b\u0644\u0627\u062b \u0639\u0644\u0649 \u0645\u0639\u0631\u0641\u0629 \u0634\u0639\u0648\u0631 \u0639\u0645\u0644\u0627\u0626\u0643 \u062a\u062c\u0627\u0647 \u0634\u0631\u0643\u062a\u0643 \u0648\u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0631\u0634\u062f\u0643 \u0625\u0644\u0649 \u0625\u062c\u0631\u0627\u0621 \u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0644\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0633\u0639\u0627\u062f\u0629 \u0639\u0645\u0644\u0627\u0626\u0643 \u0648\u0648\u0644\u0627\u0626\u0647\u0645.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u0643\u064a\u0641 \u064a\u062a\u0645 \u062d\u0633\u0627\u0628 NPS\u061f<\/h2>\n\n\n\n<p>NPS \u0647\u064a \u0623\u062f\u0627\u0629 \u062a\u0633\u0627\u0639\u062f\u0643 \u0639\u0644\u0649 \u0641\u0647\u0645 \u0634\u0639\u0648\u0631 \u0639\u0645\u0644\u0627\u0626\u0643 \u062a\u062c\u0627\u0647 \u0646\u0634\u0627\u0637\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a. \u0641\u0647\u064a \u062a\u0648\u0636\u062d \u0645\u062f\u0649 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0625\u062e\u0628\u0627\u0631\u0647\u0645 \u0644\u0623\u0635\u062f\u0642\u0627\u0626\u0647\u0645 \u0639\u0646 \u0645\u0646\u062a\u062c\u0643 \u0623\u0648 \u062e\u062f\u0645\u062a\u0643 \u0623\u0648 \u0634\u0631\u0643\u062a\u0643. \u0644\u0645\u0639\u0631\u0641\u0629 \u0641\u0648\u0627\u0626\u062f \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u0651\u062c\u064a\u0646\u060c \u0627\u0633\u062a\u062e\u062f\u0645 \u0647\u0630\u0647 \u0627\u0644\u0635\u064a\u063a\u0629:  <\/p>\n\n\n\n<p><strong>\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS) = \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0645\u0631\u0648\u062c\u064a\u0646 &#8211; \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0645\u0646\u062a\u0642\u062f\u064a\u0646<\/strong><\/p>\n\n\n\n<p>\u062a\u062e\u064a\u0644 \u0623\u0646\u0643 \u062a\u0645\u062a\u0644\u0643 \u0645\u0642\u0647\u0649 \u0648\u062a\u0631\u064a\u062f \u0645\u0639\u0631\u0641\u0629 \u062f\u0631\u062c\u0629 NPS \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643. \u0644\u0642\u062f \u0637\u0631\u062d\u062a \u0623\u0633\u0626\u0644\u0629 NPS \u0639\u0644\u0649 1000 \u0645\u0646 \u0639\u0645\u0644\u0627\u0626\u0643\u060c \u0648\u0625\u0644\u064a\u0643 \u0643\u064a\u0641\u064a\u0629 \u062a\u0642\u064a\u064a\u0645\u0647\u0645 \u0644\u0645\u0646\u062a\u062c\u0627\u062a\u0643 \u0648\u062e\u062f\u0645\u0627\u062a\u0643: 500 \u062d\u0635\u0644\u0648\u0627 \u0639\u0644\u0649 \u062a\u0642\u064a\u064a\u0645 9\u060c \u0648200 \u062d\u0635\u0644\u0648\u0627 \u0639\u0644\u0649 \u062a\u0642\u064a\u064a\u0645 10\u060c \u0648150 \u062d\u0635\u0644\u0648\u0627 \u0639\u0644\u0649 \u062a\u0642\u064a\u064a\u0645 7\u060c \u064850 \u062d\u0635\u0644\u0648\u0627 \u0639\u0644\u0649 \u062a\u0642\u064a\u064a\u0645 8\u060c \u0648100 \u0639\u0645\u064a\u0644 \u062d\u0635\u0644\u0648\u0627 \u0639\u0644\u0649 \u062a\u0642\u064a\u064a\u0645 6 \u0623\u0648 \u0623\u0642\u0644. <\/p>\n\n\n\n<p>\u0648\u0627\u0644\u0622\u0646\u060c \u062f\u0639\u0648\u0646\u0627 \u0646\u062d\u0644\u0644 \u0627\u0644\u0623\u0645\u0631:<\/p>\n\n\n\n<ul>\n<li><strong>\u0627\u0644\u0645\u0631\u0648\u062c\u0648\u0646:<\/strong> \u0647\u0624\u0644\u0627\u0621 \u0647\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u0642\u064a\u0645\u0648\u0627 \u0645\u0642\u0647\u0627\u0643 \u0628\u062a\u0642\u064a\u064a\u0645 9 \u0623\u0648 10. \u0644\u062f\u064a\u0643 \u0645\u0627 \u0645\u062c\u0645\u0648\u0639\u0647 700 \u0645\u0646\u0647\u0645 (500 \u0645\u0646\u0647\u0645 \u062d\u0635\u0644\u0648\u0627 \u0639\u0644\u0649 \u062a\u0642\u064a\u064a\u0645 9 \u0648200 \u062d\u0635\u0644\u0648\u0627 \u0639\u0644\u0649 \u062a\u0642\u064a\u064a\u0645 10). <\/li>\n\n\n\n<li><strong>\u0627\u0644\u0633\u0644\u0628\u064a\u0648\u0646: <\/strong>\u0627\u0644\u0632\u0628\u0627\u0626\u0646 \u0627\u0644\u0630\u064a\u0646 \u0635\u0646\u0641\u0648\u0627 \u0627\u0644\u0645\u0642\u0647\u0649 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0628\u0640 7 \u0623\u0648 8 \u064a\u0646\u062f\u0631\u062c\u0648\u0646 \u0636\u0645\u0646 \u0647\u0630\u0647 \u0627\u0644\u0641\u0626\u0629. \u064a\u0648\u062c\u062f 200 \u0645\u0646\u0647\u0645 (150 \u0645\u0646\u0647\u0645 \u0628\u062a\u0642\u064a\u064a\u0645 7 \u064850 \u0628\u062a\u0642\u064a\u064a\u0645 8). <\/li>\n\n\n\n<li><strong>\u0627\u0644\u0645\u0646\u062a\u0642\u062f\u0648\u0646: <\/strong>\u0647\u0624\u0644\u0627\u0621 \u0647\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u0642\u064a\u0645\u0648\u0627 \u0627\u0644\u0645\u0642\u0647\u0649 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0628\u0640 6 \u0623\u0648 \u0623\u0642\u0644\u060c \u0648\u0644\u062f\u064a\u0643 100 \u0645\u0646\u0647\u0645.<\/li>\n<\/ul>\n\n\n\n<p>\u0648\u0627\u0644\u0622\u0646\u060c \u062f\u0639\u0646\u0627 \u0627\u0644\u0622\u0646 \u0646\u062d\u0633\u0628 NPS \u0627\u0644\u062e\u0627\u0635 \u0628\u0643:<\/p>\n\n\n\n<ul>\n<li><strong>\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 \u0623\u0648 NPS \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646:<\/strong> (700 \u0645\u0646 1000) * 100\u060c \u0648\u0647\u0648 \u0645\u0627 \u064a\u0633\u0627\u0648\u064a 70%.<\/li>\n\n\n\n<li><strong>\u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0645\u0646\u062a\u0642\u062f\u064a\u0646 \u0623\u0648 NPS \u0644\u0644\u0645\u0646\u062a\u0642\u062f\u064a\u0646:<\/strong> (100 \u0645\u0646 1000) * 100\u060c \u0648\u0647\u0648 \u0645\u0627 \u064a\u0633\u0627\u0648\u064a 10%.<\/li>\n<\/ul>\n\n\n\n<p>\u0644\u0644\u0639\u062b\u0648\u0631 \u0639\u0644\u0649 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 \u0644\u0634\u0631\u0643\u062a\u0643\u060c \u0627\u0637\u0631\u062d \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS) \u0645\u0646 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS):<\/p>\n\n\n\n<p><strong>NPS \u0627\u0644\u0634\u0631\u0643\u0629 = 70 &#8211; 10\u060c \u0648\u0647\u0648 \u0645\u0627 \u064a\u0633\u0627\u0648\u064a \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 60.<\/strong><\/p>\n\n\n\n<p>\u0644\u0630\u0627\u060c \u0641\u0625\u0646 \u0645\u0624\u0634\u0631 NPS \u0644\u0644\u0645\u0642\u0647\u0649 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0647\u0648 60\u060c \u0648\u0647\u0648 \u0645\u0624\u0634\u0631 \u0625\u064a\u062c\u0627\u0628\u064a \u0644\u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0631\u0636\u0627\u0647\u0645.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"What is Net Promoter Score (NPS)?: Measure your customer satisfaction | QuestionPro\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/aCzyvkCmM9s?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">10 \u0641\u0648\u0627\u0626\u062f \u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629<\/h2>\n\n\n\n<p>\u0627\u0644\u0633\u0628\u0628 \u0627\u0644\u0631\u0626\u064a\u0633\u064a \u0648\u0631\u0627\u0621 \u0623\u0647\u0645\u064a\u0629 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0643 \u0647\u0648 \u0623\u0646\u0647\u0627 \u062a\u064f\u0638\u0647\u0631 \u0645\u062f\u0649 \u0648\u0644\u0627\u0621 \u0639\u0645\u0644\u0627\u0626\u0643. \u0641\u0647\u0648 \u064a\u062e\u0628\u0631\u0643 \u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646\u0648\u0627 \u0642\u062f \u064a\u0639\u0648\u062f\u0648\u0646 \u0623\u0648 \u064a\u0631\u062d\u0644\u0648\u0646. \u0641\u0647\u0648 \u064a\u0633\u0627\u0639\u062f \u0639\u0644\u0649 \u0645\u0639\u0631\u0641\u0629 \u0645\u0646 \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0635\u0628\u062d \u0645\u0646 \u0623\u0643\u0628\u0631 \u0627\u0644\u0645\u0639\u062c\u0628\u064a\u0646 \u0628\u0643 \u0648\u064a\u062e\u0628\u0631 \u0627\u0644\u0622\u062e\u0631\u064a\u0646 \u0639\u0646 \u0639\u0645\u0644\u0643.  <\/p>\n\n\n\n<p>\u0648\u0644\u0643\u0646 \u0645\u0627 \u0647\u064a \u0647\u0630\u0647 \u0627\u0644\u0641\u0648\u0627\u0626\u062f \u0628\u0627\u0644\u0636\u0628\u0637\u061f \u0645\u0627 \u0627\u0644\u0630\u064a \u062a\u0633\u062a\u0641\u064a\u062f\u0647 \u0645\u0646 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 NPS \u0644\u0642\u064a\u0627\u0633 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f \u062f\u0639\u0646\u0627 \u0646\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 10 \u0641\u0648\u0627\u0626\u062f \u0645\u0647\u0645\u0629 \u0645\u0646 \u0646\u0642\u0627\u0637 \u0635\u0627\u0641\u064a \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">01. \u0625\u0646\u0647 \u0628\u0633\u064a\u0637 \u0648\u0633\u0647\u0644 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645.<\/h3>\n\n\n\n<p>\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a NPS \u0628\u0633\u064a\u0637\u0629 \u0648\u0633\u0631\u064a\u0639\u0629 \u0644\u0644\u063a\u0627\u064a\u0629 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0643 \u0644\u0644\u0625\u062c\u0627\u0628\u0629 \u0639\u0644\u064a\u0647\u0627. \u0648\u0647\u064a \u0645\u0635\u0645\u0645\u0629 \u0628\u0647\u0630\u0647 \u0627\u0644\u0637\u0631\u064a\u0642\u0629 \u0644\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0623\u0634\u062e\u0627\u0635. \u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0630\u0644\u0643\u060c \u064a\u0645\u0643\u0646\u0643 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0647\u0630\u0647 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0641\u064a \u0623\u064a \u0648\u0642\u062a \u062e\u0644\u0627\u0644 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644.  <\/p>\n\n\n\n<p>\u0633\u0624\u0627\u0644 NPS \u0633\u0647\u0644 \u0623\u064a\u0636\u0627\u064b \u0644\u0644\u0628\u0627\u062d\u062b\u064a\u0646 \u0641\u064a \u0627\u0644\u0633\u0648\u0642. \u0625\u0630\u0627 \u0643\u0646\u062a \u062a\u0633\u062a\u062e\u062f\u0645 \u0628\u0631\u0646\u0627\u0645\u062c QuestionPro Survey Software\u060c \u064a\u0645\u0643\u0646\u0643 \u0628\u0628\u0633\u0627\u0637\u0629 \u0633\u062d\u0628 \u0648\u0625\u0633\u0642\u0627\u0637 \u0646\u0648\u0639 \u0627\u0644\u0633\u0624\u0627\u0644 \u0644\u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 NPS. \u064a\u062d\u062a\u0627\u062c \u0627\u0644\u0645\u0633\u062a\u062c\u064a\u0628\u0648\u0646 \u0625\u0644\u0649 \u0627\u0644\u0646\u0642\u0631 \u0639\u0644\u0649 \u0623\u062d\u062f \u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u0625\u062c\u0627\u0628\u0629 \u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0647\u0645. \u0644\u0627 \u064a\u0633\u062a\u063a\u0631\u0642 \u0627\u0644\u0623\u0645\u0631 \u0648\u0642\u062a\u0627\u064b \u0637\u0648\u064a\u0644\u0627\u064b \u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0647\u0645.   <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">02. \u062a\u0642\u064a\u0633 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/h3>\n\n\n\n<p>\u0625\u0646 \u0648\u0644\u0627\u0621 \u0639\u0645\u0644\u0627\u0626\u0643 \u0645\u0647\u0645 \u062c\u062f\u064b\u0627 \u0644\u0639\u0645\u0644\u0643 \u0644\u0643\u0633\u0628 \u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0645\u0627\u0644. \u064a\u0639\u062f \u0646\u0638\u0627\u0645 NPS \u0623\u062f\u0627\u0629 \u0645\u0641\u064a\u062f\u0629. \u0641\u0647\u0648 \u0644\u0627 \u064a\u062e\u0628\u0631\u0643 \u0641\u0642\u0637 \u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0633\u0639\u062f\u0627\u0621 \u0623\u0645 \u0644\u0627\u060c \u0628\u0644 \u064a\u062e\u0628\u0631\u0643 \u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646\u0648\u0627 \u0645\u062e\u0644\u0635\u064a\u0646 \u0644\u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629. \u064a\u062c\u0628 \u0623\u0646 \u062a\u0639\u0631\u0641 \u0643\u064a\u0641 \u064a\u0634\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u062c\u0627\u0647 \u0645\u0646\u062a\u062c\u0627\u062a\u0643 \u0623\u0648 \u062e\u062f\u0645\u0627\u062a\u0643 \u0623\u0648 \u0639\u0645\u0644\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a \u0644\u0628\u0646\u0627\u0621 \u0627\u0644\u0648\u0644\u0627\u0621. \u064a\u0645\u0643\u0646\u0643 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS \u0644\u0647\u0630\u0627 \u0627\u0644\u063a\u0631\u0636.    <\/p>\n\n\n\n<p>\u064a\u0645\u0643\u0646\u0643 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0633\u0624\u0627\u0644 NPS \u0627\u0644\u0623\u0633\u0627\u0633\u064a \u0644\u062a\u062d\u062f\u064a\u062f \u0645\u062f\u0649 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u062a\u0648\u0635\u064a\u062a\u0647\u0645 \u0628\u0639\u0644\u0627\u0645\u0627\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0644\u0644\u0622\u062e\u0631\u064a\u0646. \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0625\u062c\u0627\u0628\u062a\u0647\u0645\u060c 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\u0643\u0628\u064a\u0631\u0629. \u0641\u0647\u064a \u062a\u0633\u0645\u062d \u0644\u0643 \u0628\u0625\u062c\u0631\u0627\u0621 \u0623\u0628\u062d\u0627\u062b \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0645\u0633\u062a\u0642\u0644 \u0648\u062a\u0623\u062a\u064a \u0628\u0645\u064a\u0632\u0627\u062a \u062a\u0641\u064a\u062f \u0641\u0631\u0642 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0645\u062a\u0639\u062f\u062f\u0629.  <\/p>\n\n\n\n<p>\u0623\u0641\u0636\u0644 \u0645\u0627 \u0641\u064a \u0627\u0644\u0623\u0645\u0631 \u0647\u0648 \u0623\u0646 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0647\u0630\u0647 \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u064a\u062c\u0639\u0644\u0643 \u062a\u0639\u062a\u0645\u062f \u0639\u0644\u0649 \u0646\u0641\u0633\u0643\u060c \u0645\u0645\u0627 \u0642\u062f \u064a\u0624\u062b\u0631 \u0628\u0634\u0643\u0644 \u0643\u0628\u064a\u0631 \u0639\u0644\u0649 \u0646\u0641\u0642\u0627\u062a\u0643. \u0648\u0641\u0642\u064b\u0627 \u0644\u0623\u0641\u0636\u0644 \u0645\u0645\u0627\u0631\u0633\u0627\u062a NPS\u060c \u064a\u062c\u0628 \u0639\u0644\u064a\u0643 \u0625\u062c\u0631\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u0628\u0627\u0646\u062a\u0638\u0627\u0645 \u0648\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0637\u0631\u0642 \u0628\u062d\u062b \u0623\u062e\u0631\u0649 \u0625\u0644\u0649 \u062c\u0627\u0646\u0628\u0647\u0627. \u0639\u0646\u062f\u0645\u0627 \u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0643\u0644 \u0647\u0630\u0647 \u0627\u0644\u0623\u0628\u062d\u0627\u062b \u062f\u0627\u062e\u0644\u064a\u0627\u064b\u060c \u0641\u0625\u0646 \u0630\u0644\u0643 \u064a\u0642\u0644\u0644 \u0645\u0646 \u062a\u0643\u0627\u0644\u064a\u0641\u0643.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">10. \u064a\u0639\u0632\u0632 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0646\u0645\u0648.<\/h3>\n\n\n\n<p>\u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0625\u0633\u0639\u0627\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0648\u0644\u0627\u0626\u0647\u0645 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 NPS\u060c \u064a\u0645\u0643\u0646\u0643 \u0625\u0628\u0642\u0627\u0624\u0647\u0645 \u064a\u0639\u0648\u062f\u0648\u0646 \u0645\u0631\u0629 \u0623\u062e\u0631\u0649 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0627\u0644\u0645\u0632\u064a\u062f. \u064a\u0645\u064a\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0631\u0627\u0636\u0648\u0646 \u0625\u0644\u0649 \u0627\u0644\u062a\u0645\u0633\u0643 \u0628\u0634\u0631\u0643\u062a\u0643\u060c \u0645\u0645\u0627 \u064a\u0639\u0646\u064a \u0642\u0644\u0629 \u0639\u062f\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u064a\u063a\u0627\u062f\u0631\u0648\u0646. \u0648\u0647\u0630\u0627 \u064a\u0633\u0627\u0639\u062f \u0641\u064a \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0627\u0633\u062a\u0642\u0631\u0627\u0631 \u0639\u0645\u0644\u0643 \u0648\u064a\u062d\u0642\u0642 \u062f\u062e\u0644\u0627\u064b \u062b\u0627\u0628\u062a\u0627\u064b. \u063a\u0627\u0644\u0628\u064b\u0627 \u0645\u0627 \u064a\u0634\u062a\u0631\u064a \u0647\u0624\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u0639\u062f\u0627\u0621 \u0648\u0627\u0644\u0645\u062e\u0644\u0635\u0648\u0646 \u0645\u0646\u0643 \u0645\u0631\u0629 \u0623\u062e\u0631\u0649 \u0648\u064a\u062e\u0628\u0631\u0648\u0646 \u0623\u0635\u062f\u0642\u0627\u0621\u0647\u0645 \u0639\u0646 \u0639\u0645\u0644\u0643.   <\/p>\n\n\n\n<p>\u0623\u062b\u0628\u062a\u062a \u0627\u0644\u0623\u0628\u062d\u0627\u062b \u0623\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062d\u0635\u0644 \u0639\u0644\u0649 \u062f\u0631\u062c\u0627\u062a \u0639\u0627\u0644\u064a\u0629 \u0641\u064a NPS \u063a\u0627\u0644\u0628\u0627\u064b \u0645\u0627 \u062a\u0634\u0647\u062f \u0646\u0645\u0648\u0627\u064b\u060c \u0628\u064a\u0646\u0645\u0627 \u0642\u062f \u062a\u0639\u0627\u0646\u064a \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u062f\u0631\u062c\u0627\u062a \u0627\u0644\u0645\u0646\u062e\u0641\u0636\u0629. \u0648\u0630\u0644\u0643 \u0644\u0623\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0623\u0648\u0641\u064a\u0627\u0621 \u0633\u064a\u0633\u062a\u0645\u0631\u0648\u0646 \u0639\u0644\u0649 \u0627\u0644\u0623\u0631\u062c\u062d \u0641\u064a \u0627\u062e\u062a\u064a\u0627\u0631 \u0639\u0645\u0644\u0627\u0626\u0643 \u0648\u062c\u0644\u0628 \u0639\u0645\u0644\u0627\u0621 \u062c\u062f\u062f \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u062a\u0648\u0635\u064a\u0627\u062a. \u0644\u0630\u0627\u060c \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 NPS \u0644\u062c\u0639\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0633\u0639\u062f\u0627\u0621 \u0648\u0645\u062e\u0644\u0635\u064a\u0646\u060c \u064a\u0645\u0643\u0646\u0643 \u062a\u0645\u0647\u064a\u062f \u0627\u0644\u0637\u0631\u064a\u0642 \u0644\u0646\u062c\u0627\u062d \u0627\u0644\u0623\u0639\u0645\u0627\u0644.  <\/p>\n\n\n\n\t<div class=\"banner-section wf-section\" lang=\"\" >\n\t\t<div class=\"right-column-container\">\n\t\t\t<div class=\"bannerbg white\">\n\t\t\t\t<span class=\"h1-2\">Create memorable experiences based on real-time data, insights and advanced analysis.<\/span>\n\t\t\t\t<a href=\"#userliteForm\" data-toggle=\"modal\" class=\"button w-button\">Request Demo<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"userlite-modal modal fade\" id=\"userliteForm\" tabindex=\"-1\" role=\"dialog\" style=\"display: none;\">\n\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t<div class=\"modal-content\" role=\"document\">\n\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t<div class=\"modal-header\">\n\t\t\t\t\t\t<button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n\t\t\t\t\t\t\t<i class=\"material-icons\">close<\/i>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"contact-us-form-wrapper contact-box\">\n\t\t\t\t\t\t<div class=\"userlite-form-wrapper\">\n\t\t\t\t\t\t\t<iframe src=\"https:\/\/www.questionpro.com\/userlite-form-blog-arabic.html?product=CX&amp;referralurl=https:\/\/www.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/posts\/1010551\/&amp;lang=ar&amp;cat=cx-ar\" style=\"display: block;\" ><\/iframe>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"demo-form-wrapper success-message-div\" style=\"display:none\">\n\t\t\t\t\t\t\t<p class=\"success-message-para\"><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\u062a\u0639\u0638\u064a\u0645 \u0641\u0648\u0627\u0626\u062f \u0645\u0635\u0627\u062f\u0631 \u0627\u0644\u0642\u062f\u0631\u0629 \u0627\u0644\u0646\u0648\u0648\u064a\u0629<\/h2>\n\n\n\n<p>\u0644\u062a\u0639\u0638\u064a\u0645 \u0641\u0648\u0627\u0626\u062f \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 \u0641\u064a \u0645\u0624\u0633\u0633\u062a\u0643\u060c \u0631\u0643\u0632 \u0639\u0644\u0649 \u0647\u0630\u0647 \u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u062d\u062f\u062f\u0629:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">01. \u0627\u0644\u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u0641\u0639\u0627\u0644 \u0644\u0645\u0635\u0627\u062f\u0631 \u0627\u0644\u0642\u062f\u0631\u0629 \u0627\u0644\u0646\u0648\u0648\u064a\u0629<\/h3>\n\n\n\n<p>\u0627\u0628\u062f\u0623 \u0628\u062a\u0646\u0641\u064a\u0630 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0635\u0627\u0641\u064a \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0628\u0641\u0639\u0627\u0644\u064a\u0629 \u062f\u0627\u062e\u0644 \u0645\u0624\u0633\u0633\u062a\u0643. \u0635\u0645\u0645 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0631\u0623\u064a \u0648\u0627\u0636\u062d\u0629 \u0648\u0645\u0648\u062c\u0632\u0629\u060c \u0648\u0627\u062e\u062a\u0631 \u0627\u0644\u062a\u0648\u0642\u064a\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628 \u0644\u0625\u0631\u0633\u0627\u0644\u0647\u0627\u060c \u0648\u062a\u0623\u0643\u062f \u0645\u0646 \u0623\u0646 \u0641\u0631\u064a\u0642\u0643 \u0645\u062f\u0631\u0628 \u062c\u064a\u062f\u064b\u0627 \u0639\u0644\u0649 \u0645\u0646\u0647\u062c\u064a\u0629 NPS. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">02. \u0623\u0641\u0636\u0644 \u0645\u0645\u0627\u0631\u0633\u0627\u062a \u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a<\/h3>\n\n\n\n<p>\u0639\u0646\u062f \u062c\u0645\u0639 \u0628\u064a\u0627\u0646\u0627\u062a NPS\u060c \u0627\u0633\u062a\u062e\u062f\u0645 \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a. \u0627\u0633\u062a\u0647\u062f\u0641 \u0639\u0645\u0644\u0627\u0621 \u0645\u0639\u064a\u0646\u064a\u0646\u060c \u0648\u0627\u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0639\u0628\u0631 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0623\u0648 \u0627\u0644\u0648\u064a\u0628 \u0623\u0648 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062c\u0648\u0627\u0644\u060c \u0648\u062a\u0623\u0643\u062f \u0645\u0646 \u062c\u0648\u062f\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u062f\u0642\u062a\u0647\u0627. \u064a\u0636\u0645\u0646 \u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0628\u0634\u0643\u0644 \u0635\u062d\u064a\u062d \u0623\u0646 \u062a\u0643\u0648\u0646 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062a\u0644\u0642\u0627\u0647\u0627 \u0645\u0645\u062b\u0644\u0629 \u0648\u0645\u0648\u062b\u0648\u0642\u0629.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">03. \u062a\u062d\u0644\u064a\u0644 \u0648\u062a\u0641\u0633\u064a\u0631 \u0646\u062a\u0627\u0626\u062c \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0642\u0635\u0627\u0626\u064a\u0629 \u0627\u0644\u0648\u0637\u0646\u064a\u0629 \u0644\u0644\u0623\u0633\u0631 \u0627\u0644\u0645\u0639\u064a\u0634\u064a\u0629<\/h3>\n\n\n\n<p>\u0628\u0645\u062c\u0631\u062f \u062c\u0645\u0639 \u062f\u0631\u062c\u0627\u062a NPS\u060c \u0627\u0646\u062a\u0642\u0644 \u0625\u0644\u0649 \u0645\u0631\u062d\u0644\u0629 \u0627\u0644\u062a\u062d\u0644\u064a\u0644 \u0648\u0627\u0644\u062a\u0641\u0633\u064a\u0631. \u0627\u0646\u062a\u0628\u0647 \u0628\u0634\u0643\u0644 \u062e\u0627\u0635 \u0644\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0648\u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0646\u0635\u064a\u0629 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u064a\u0633\u0627\u0639\u062f\u0643 \u0641\u0647\u0645 &#8220;\u0627\u0644\u0633\u0628\u0628&#8221; \u0648\u0631\u0627\u0621 \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0639\u0644\u0649 \u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u0623\u062d\u0643\u0627\u0645 \u0648\u0627\u0633\u062a\u0647\u062f\u0627\u0641 \u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u062d\u0633\u064a\u0646.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">04. \u0648\u0636\u0639 \u062e\u0637\u0629 \u0639\u0645\u0644<\/h3>\n\n\n\n<p>\u0627\u0644\u0639\u0645\u0644 \u0647\u0648 \u062c\u0632\u0621 \u0645\u0646 \u0645\u0635\u0627\u062f\u0631 \u0627\u0644\u0642\u062f\u0631\u0629 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629\u060c \u0648\u0644\u064a\u0633 \u0645\u062c\u0631\u062f \u0642\u064a\u0627\u0633. \u0642\u0645 \u0628\u0625\u0646\u0634\u0627\u0621 \u062e\u0637\u0629 \u0639\u0645\u0644 \u0645\u0641\u0635\u0644\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0646\u062a\u0627\u0626\u062c \u0628\u062d\u062b NPS. \u062d\u062f\u062f \u0623\u0648\u0644\u0648\u064a\u0627\u062a \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0627\u0644\u062a\u064a \u0633\u064a\u0643\u0648\u0646 \u0644\u0647\u0627 \u0623\u0643\u0628\u0631 \u0627\u0644\u0623\u062b\u0631 \u0639\u0644\u0649 \u0633\u0639\u0627\u062f\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">05. \u062d\u0644\u0642\u0629 \u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629 \u0648\u0627\u0644\u0645\u062a\u0627\u0628\u0639\u0629<\/h3>\n\n\n\n<p>\u064a\u0639\u062f \u0625\u063a\u0644\u0627\u0642 \u062d\u0644\u0642\u0629 \u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629 \u0645\u0639 \u0627\u0644\u0639\u0645\u064a\u0644 \u062c\u0632\u0621\u064b\u0627 \u0645\u0647\u0645\u064b\u0627 \u0645\u0646 NPS. \u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u0627\u0644\u0645\u0646\u062a\u0642\u062f\u064a\u0646 \u0648\u0627\u0644\u0633\u0644\u0628\u064a\u064a\u0646 \u0644\u0641\u0647\u0645 \u0645\u0634\u0627\u0643\u0644\u0647\u0645 \u0648\u0627\u0644\u0639\u0645\u0644 \u0639\u0644\u0649 \u062d\u0644\u0647\u0627. \u062a\u0634\u064a\u0631 \u0627\u0644\u0645\u062a\u0627\u0628\u0639\u0629 \u0627\u0644\u0645\u0633\u062a\u0645\u0631\u0629 \u0625\u0644\u0649 \u062a\u0641\u0627\u0646\u064a\u0643 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0645\u0645\u0627 \u0642\u062f \u064a\u0624\u062f\u064a \u0641\u064a \u0627\u0644\u0646\u0647\u0627\u064a\u0629 \u0625\u0644\u0649 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u062f\u0631\u062c\u0627\u062a \u0623\u0639\u0644\u0649 \u0641\u064a \u062a\u0642\u064a\u064a\u0645\u0627\u062a NPS.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">06. \u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0648\u0625\u0634\u0631\u0627\u0643\u0647\u0645<\/h3>\n\n\n\n<p>\u062a\u0623\u0643\u062f \u0645\u0646 \u0623\u0646 \u0645\u0648\u0638\u0641\u064a\u0643 \u064a\u0641\u0647\u0645\u0648\u0646 \u0623\u0647\u0645\u064a\u0629 NPS \u0648\u062f\u0648\u0631\u0647\u0645 \u0641\u064a \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 \u0645\u0645\u062a\u0627\u0632\u0629. \u0642\u062f \u064a\u0624\u062f\u064a \u062a\u062f\u0631\u064a\u0628 \u0645\u0648\u0638\u0641\u064a\u0643 \u0648\u0625\u0634\u0631\u0627\u0643\u0647\u0645 \u0641\u064a \u0639\u0645\u0644\u064a\u0629 NPS \u0625\u0644\u0649 \u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">07. \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 NPS \u0644\u0644\u062a\u0633\u0648\u064a\u0642 \u0648\u0627\u0644\u0646\u0645\u0648<\/h3>\n\n\n\n<p>\u0627\u0633\u062a\u062e\u062f\u0645 \u062f\u0631\u062c\u0627\u062a NPS \u0627\u0644\u0639\u0627\u0644\u064a\u0629 \u0648\u0634\u0647\u0627\u062f\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0643\u0623\u062f\u0648\u0627\u062a \u062a\u0633\u0648\u064a\u0642\u064a\u0629 \u0642\u0648\u064a\u0629. \u0627\u0639\u0631\u0636\u0647\u0627 \u0641\u064a \u0645\u0648\u0627\u062f\u0643 \u0627\u0644\u062a\u0633\u0648\u064a\u0642\u064a\u0629 \u0648\u0645\u0648\u0642\u0639\u0643 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0648\u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a. \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0643\u0648\u0646 \u062f\u0631\u062c\u0627\u062a NPS \u0627\u0644\u0639\u0627\u0644\u064a\u0629 \u0646\u0642\u0637\u0629 \u0628\u064a\u0639 \u0645\u0642\u0646\u0639\u0629. \u0641\u0647\u064a \u062a\u062c\u0630\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062c\u062f\u062f \u0627\u0644\u0630\u064a\u0646 \u0645\u0646 \u0627\u0644\u0645\u0631\u062c\u062d \u0623\u0646 \u064a\u062b\u0642\u0648\u0627 \u0628\u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629.   <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u062a\u0637\u0628\u064a\u0642 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u0651\u062c \u0627\u0644\u0635\u0627\u0641\u064a \u0641\u064a \u0639\u0645\u0644\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a<\/h2>\n\n\n\n<p>\u064a\u0639\u062f \u062a\u0637\u0628\u064a\u0642 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 \u0641\u064a \u0634\u0631\u0643\u062a\u0643 \u0639\u0645\u0644\u064a\u0629 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 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\u0628\u0631\u0646\u0627\u0645\u062c QuestionPro CX \u0647\u0648 \u0627\u0644\u062e\u064a\u0627\u0631 \u0627\u0644\u0623\u0641\u0636\u0644 \u0644\u0643. \u062a\u062a\u064a\u062d \u0644\u0643 \u0645\u064a\u0632\u0627\u062a\u0647 \u0633\u0647\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0625\u0646\u0634\u0627\u0621 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0625\u062f\u0627\u0631\u062a\u0647\u0627 \u0628\u0633\u0647\u0648\u0644\u0629.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0627\u0644\u062e\u0637\u0648\u0629 2: \u0625\u0639\u062f\u0627\u062f \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a<\/h3>\n\n\n\n<p>\u0635\u0645\u0645 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0628\u0633\u0624\u0627\u0644 \u0645\u0628\u0627\u0634\u0631 \u0648\u0645\u0648\u062c\u0632. \u064a\u0645\u0643\u0646\u0643 \u062c\u0639\u0644 \u0647\u0630\u0647 \u0627\u0644\u062e\u0637\u0648\u0629 \u0623\u0643\u062b\u0631 \u0633\u0647\u0648\u0644\u0629 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0642\u0627\u0644\u0628 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS \u0627\u0644\u0645\u0639\u062f \u0645\u0633\u0628\u0642\u064b\u0627. \u062a\u0645 \u0625\u0639\u062f\u0627\u062f \u0623\u0633\u0626\u0644\u0629 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS \u0647\u0630\u0647 \u0628\u0627\u0644\u0641\u0639\u0644 \u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0641\u064a \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0648\u0627\u0644\u062f\u0631\u0627\u0633\u0627\u062a \u0627\u0644\u0628\u062d\u062b\u064a\u0629. \u064a\u0645\u0643\u0646\u0643 \u0623\u064a\u0636\u064b\u0627 \u062a\u062e\u0635\u064a\u0635 \u0646\u0645\u0648\u0630\u062c \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS \u0647\u0630\u0627 \u0648\u0641\u0642\u064b\u0627 \u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a\u0643 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\u0628\u0635\u0631\u064a\u064b\u0627 \u0639\u062f\u062f \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 \u0648\u0627\u0644\u0633\u0644\u0628\u064a\u064a\u0646 \u0648\u0627\u0644\u0645\u0646\u062a\u0642\u062f\u064a\u0646 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a. \u064a\u0645\u0643\u0646\u0643 \u0623\u064a\u0636\u0627 \u062a\u0635\u062f\u064a\u0631 \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0628\u062a\u0646\u0633\u064a\u0642 .xls \u0648\u062a\u0637\u0628\u064a\u0642 \u0639\u0648\u0627\u0645\u0644 \u062a\u0635\u0641\u064a\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0645\u0634\u0627\u0631\u0643\u0629 \u062a\u0642\u0631\u064a\u0631 NPS. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0627\u0644\u062e\u0637\u0648\u0629 4: \u0627\u062a\u062e\u0627\u0630 \u0625\u062c\u0631\u0627\u0621<\/h3>\n\n\n\n<p>\u0637\u0648\u0651\u0631 \u062e\u0637\u0629 \u0639\u0645\u0644 \u0648\u0627\u0636\u062d\u0629 \u062e\u0627\u0635\u0629 \u0628\u0643 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0631\u0624\u0649 \u0648\u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u062a\u064a \u062c\u0645\u0639\u062a\u0647\u0627 \u0645\u0646 \u062a\u062d\u0644\u064a\u0644 NPS \u0627\u0644\u062e\u0627\u0635 \u0628\u0643. \u0631\u0643\u0632 \u0639\u0644\u0649 \u0625\u0639\u0637\u0627\u0621 \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0629 \u0644\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u0633\u062a\u062d\u062f\u062b \u0627\u0644\u0641\u0631\u0642 \u0627\u0644\u0623\u0643\u0628\u0631 \u0641\u064a \u062a\u0639\u0632\u064a\u0632 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645. \u062a\u0623\u0643\u062f \u0645\u0646 \u062a\u0639\u064a\u064a\u0646 \u0645\u0633\u0624\u0648\u0644\u064a\u0627\u062a \u0645\u062d\u062f\u062f\u0629 \u0644\u0623\u0639\u0636\u0627\u0621 \u0641\u0631\u064a\u0642\u0643 \u0648\u0648\u0636\u0639 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NPS \u0647\u064a \u0623\u062f\u0627\u0629 \u0645\u0641\u064a\u062f\u0629 \u062a\u0633\u0627\u0639\u062f\u0643 \u0639\u0644\u0649 \u062a\u062d\u062f\u064a\u062f \u0645\u062f\u0649 \u0625\u0639\u062c\u0627\u0628 \u0639\u0645\u0644\u0627\u0626\u0643 \u0628\u0645\u0646\u062a\u062c\u0627\u062a\u0643 \u0648\u0645\u062f\u0649 \u0648\u0644\u0627\u0626\u0647\u0645. \u0639\u0646\u062f\u0645\u0627 \u062a\u0633\u062a\u062e\u062f\u0645 NPS \u0628\u0634\u0643\u0644 \u0635\u062d\u064a\u062d\u060c \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0633\u0627\u0639\u062f\u0643 \u0639\u0644\u0649 \u0641\u0647\u0645 \u0639\u0645\u0644\u0627\u0626\u0643 \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644 \u0648\u062a\u062c\u0639\u0644 \u0639\u0645\u0644\u0643 \u064a\u0646\u0645\u0648.  <\/p>\n\n\n\n<p>\u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0623\u0642\u0635\u0649 \u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 NPS\u060c \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 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\u0625\u0644\u0649 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0639\u0645\u0644\u0643\u060c \u0641\u0625\u0646 \u0627\u0644\u0623\u0645\u0631 \u0644\u0627 \u064a\u062a\u0639\u0644\u0642 \u0641\u0642\u0637 \u0628\u0627\u0644\u0623\u0631\u0642\u0627\u0645\u061b \u0628\u0644 \u064a\u062a\u0639\u0644\u0642 \u0628\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0623\u0645\u0648\u0631 \u0637\u0648\u0627\u0644 \u0627\u0644\u0648\u0642\u062a. \u062a\u0633\u0627\u0639\u062f\u0643 NPS \u0639\u0644\u0649 \u0628\u0646\u0627\u0621 \u0639\u0644\u0627\u0642\u0627\u062a \u0642\u0648\u064a\u0629 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062d\u062a\u0649 \u064a\u0638\u0644\u0648\u0627 \u0645\u0639 \u0634\u0631\u0643\u062a\u0643 \u0628\u0644 \u0648\u064a\u0648\u0635\u0648\u0646 \u0627\u0644\u0622\u062e\u0631\u064a\u0646 \u0628\u0647\u0627. \u0647\u0643\u0630\u0627 \u062a\u0645\u0647\u062f \u0627\u0644\u0637\u0631\u064a\u0642 \u0644\u0644\u0646\u062c\u0627\u062d 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\u0642\u064a\u0650\u0651\u0645\u0629 \u0644\u062a\u0639\u0632\u064a\u0632 \u0646\u062c\u0627\u062d \u0634\u0631\u0643\u062a\u0643 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645. <\/p>\n\n\n\n<p>\u0647\u0644 \u0623\u0646\u062a \u0645\u0647\u062a\u0645 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0647\u0630\u0647 \u0627\u0644\u0645\u064a\u0632\u0629\u061f \u0645\u0639 QuestionPro\u060c \u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0647\u0630\u0647 \u0627\u0644\u0645\u064a\u0632\u0629 \u0648\u063a\u064a\u0631\u0647\u0627 \u0627\u0644\u0643\u062b\u064a\u0631. \u0642\u0645 \u0628\u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u0628\u062d\u062b \u0628\u0643\u0641\u0627\u0621\u0629 \u0623\u0643\u062b\u0631 \u0645\u0646 \u0623\u064a \u0648\u0642\u062a \u0645\u0636\u0649!  <\/p>\n\n\n\n<p><p><\/p><p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><button>\u0627\u0639\u0631\u0641 \u0627\u0644\u0645\u0632\u064a\u062f<\/button><\/a> <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=blog\" target=\"_blank\" rel=\"noopener\"><button>\u0639\u0646 \u0627\u0644\u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u062a\u062c\u0631\u064a\u0628\u064a \u0627\u0644\u0645\u062c\u0627\u0646\u064a<\/button><\/a><\/p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u064a\u064f\u0639\u062f \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS) \u0625\u062d\u062f\u0649 \u0627\u0644\u0637\u0631\u0642 \u0627\u0644\u062a\u064a \u0646\u0642\u064a\u0633 \u0628\u0647\u0627 \u0645\u062f\u0649 \u062c\u0648\u062f\u0629 \u0623\u062f\u0627\u0621 \u0627\u0644\u0634\u0631\u0643\u0629. \u0631\u0628\u0645\u0627 \u062a\u0643\u0648\u0646 \u0642\u062f \u0633\u0645\u0639\u062a \u0639\u0646 \u062f\u0631\u062c\u0629 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