{"id":361148,"date":"2022-06-15T00:22:27","date_gmt":"2022-06-15T07:22:27","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=361148"},"modified":"2025-10-26T09:36:29","modified_gmt":"2025-10-26T16:36:29","slug":"top-customer-satisfaction-survey-questions","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ar\/top-customer-satisfaction-survey-questions\/","title":{"rendered":"\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644: \u0623\u0647\u0645 20 \u0633\u0624\u0627\u0644\u0627\u064b \u0641\u064a \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621"},"content":{"rendered":"\n

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\u0623\u0633\u0626\u0644\u0629 \u062f\u064a\u0645\u0648\u063a\u0631\u0627\u0641\u064a\u0629<\/h2>\n

\u0642\u062f \u062a\u0628\u062f\u0648 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u062f\u064a\u0645\u0648\u063a\u0631\u0627\u0641\u064a\u0629 \u0645\u0632\u0639\u062c\u0629 \u0623\u0648 \u0645\u0645\u0644\u0629\u060c \u0644\u0643\u0646\u0647\u0627 \u0645\u0647\u0645\u0629 \u0644\u0641\u0647\u0645 \u0639\u0645\u0644\u0627\u0626\u0643 \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644. \u062a\u0633\u0627\u0639\u062f \u0647\u0630\u0647 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0641\u064a \u062a\u0642\u0633\u064a\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong> \u0648\u0627\u0643\u062a\u0634\u0627\u0641 \u0627\u0644\u0623\u0646\u0645\u0627\u0637 \u0648\u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a. \u064a\u0639\u062a\u0645\u062f \u0639\u062f\u062f \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u062f\u064a\u0645\u0648\u063a\u0631\u0627\u0641\u064a\u0629 \u0639\u0644\u0649 \u0646\u0648\u0639 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u0623\u0648 \u0627\u0644\u0628\u062d\u062b \u0627\u0644\u0630\u064a \u062a\u062c\u0631\u064a\u0647. \u064a\u0645\u0643\u0646\u0643 \u062c\u0639\u0644 \u0628\u0639\u0636 \u0647\u0630\u0647 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u062e\u062a\u064a\u0627\u0631\u064a\u0629 \u0623\u0648 \u062a\u0642\u062f\u064a\u0645 \u062e\u064a\u0627\u0631 \u0645\u062b\u0644 “\u0623\u0641\u0636\u0644 \u0639\u062f\u0645 \u0627\u0644\u0625\u0641\u0635\u0627\u062d”.<\/p>\n

    \n
  1. \n

    \u0645\u0627 \u0647\u0648 \u0639\u0645\u0631\u0643\u061f<\/p>\n<\/li>\n

  2. \n

    \u0623\u064a\u0646 \u062a\u0642\u064a\u0645\u061f<\/p>\n<\/li>\n

  3. \n

    \u0645\u0627 \u0647\u064a \u062d\u0627\u0644\u062a\u0643 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a\u0629\u061f<\/p>\n<\/li>\n<\/ol>\n

    \u0623\u0633\u0626\u0644\u0629 \u062a\u062a\u0639\u0644\u0642 \u0628\u0627\u0644\u0645\u0646\u062a\u062c \u0623\u0648 \u0627\u0644\u062e\u062f\u0645\u0629 (\u0646\u0645\u0648\u0630\u062c \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0646 \u0627\u0644\u062e\u062f\u0645\u0627\u062a<\/strong>)<\/h2>\n

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      \n
    1. \n

      \u0642\u064a\u0651\u0645 \u0645\u062f\u0649 \u0631\u0636\u0627\u0643 \u0639\u0646 \u0627\u0644\u0645\u0646\u062a\u062c \u0623\u0648 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062a\u064a \u0627\u0634\u062a\u0631\u064a\u062a\u0647\u0627.<\/p>\n<\/li>\n

    2. \n

      \u0645\u0627 \u0627\u0644\u0630\u064a \u064a\u0639\u062c\u0628\u0643 \u0623\u0643\u062b\u0631 \u0648\u0623\u0642\u0644 \u0641\u064a \u0627\u0644\u0645\u0646\u062a\u062c\u061f<\/p>\n<\/li>\n

    3. \n

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    4. \n

      \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u062a\u062c\u0631\u0628\u062a\u0643 \u0648\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0643 \u0644\u0644\u0645\u0646\u062a\u062c\u060c \u0647\u0644 \u0633\u062a\u0639\u064a\u062f \u0634\u0631\u0627\u0626\u0647\u061f<\/p>\n<\/li>\n<\/ol>\n

      \u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u062f\u0639\u0645 \u0648\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h2>\n

      \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0645\u062a\u0627\u0632\u0629 \u0636\u0631\u0648\u0631\u064a\u0629 \u0644\u0623\u0646\u0647\u0627 \u0642\u062f \u062a\u0635\u0646\u0639 \u0641\u0627\u0631\u0642\u064b\u0627 \u0643\u0628\u064a\u0631\u064b\u0627 \u0641\u064a \u0633\u0645\u0639\u0629 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629. \u062a\u0624\u062b\u0631 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u064a\u0626\u0629 \u0639\u0644\u0649 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u063a\u0627\u0644\u0628\u064b\u0627 \u0645\u0627 \u064a\u0634\u0627\u0631\u0643 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u062c\u0627\u0631\u0628\u0647\u0645 \u0627\u0644\u0633\u0644\u0628\u064a\u0629 \u0645\u0639 \u0632\u0645\u0644\u0627\u0626\u0647\u0645 \u0648\u0623\u0635\u062f\u0642\u0627\u0626\u0647\u0645 \u0648\u0639\u0627\u0626\u0644\u0627\u062a\u0647\u0645\u060c \u0648\u0627\u0644\u0622\u0646 \u0639\u0628\u0631 \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a\u060c \u0645\u0645\u0627 \u0642\u062f \u064a\u0636\u0631 \u0628\u0633\u0645\u0639\u0629 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629.<\/p>\n

      \u062a\u0634\u064a\u0631 \u062f\u0631\u0627\u0633\u0629 \u062d\u062f\u064a\u062b\u0629 \u0625\u0644\u0649 \u0623\u0646 \u0627\u0644\u0623\u0645\u0631\u064a\u0643\u064a\u064a\u0646 \u0645\u0633\u062a\u0639\u062f\u0648\u0646 \u0644\u062f\u0641\u0639 \u0645\u0627 \u064a\u0635\u0644 \u0625\u0644\u0649 17\u066a \u0623\u0643\u062b\u0631 \u0644\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0642\u062f\u0645 \u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 \u0645\u0645\u062a\u0627\u0632\u0629.<\/p>\n

        \n
      1. \n

        \u064a\u0631\u062c\u0649 \u062a\u0642\u064a\u064a\u0645 \u062c\u0648\u062f\u0629 \u062e\u062f\u0645\u0627\u062a\u0646\u0627 \u0639\u0644\u0649 \u0645\u0642\u064a\u0627\u0633 \u0645\u0646 1 \u0625\u0644\u0649 5.<\/p>\n<\/li>\n

      2. \n

        \u0647\u0644 \u0623\u0646\u062a \u0631\u0627\u0636\u064d \u0639\u0646 \u062e\u062f\u0645\u0629 \u0645\u0645\u062b\u0644\u064a \u0646\u062c\u0627\u062d \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/p>\n<\/li>\n

      3. \n

        \u0647\u0644 \u062a\u0631\u0649 \u0623\u0646 \u0645\u0645\u062b\u0644\u064a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u062f\u0631\u0627\u064a\u0629 \u0643\u0627\u0641\u064a\u0629 \u0628\u0627\u0644\u0645\u0646\u062a\u062c\u061f<\/p>\n<\/li>\n

      4. \n

        \u0647\u0644 \u064a\u0634\u0639\u0631\u0648\u0646\u0643 \u0645\u0645\u062b\u0644\u064a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0644\u062a\u0642\u062f\u064a\u0631 \u0643\u0639\u0645\u064a\u0644\u061f<\/p>\n<\/li>\n

      5. \n

        \u0645\u0627 \u0627\u0644\u0630\u064a \u064a\u0645\u0643\u0646\u0646\u0627 \u0641\u0639\u0644\u0647 \u0644\u062a\u062d\u0633\u064a\u0646 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/p>\n<\/li>\n<\/ol>\n

        \u0623\u0633\u0626\u0644\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0648\u0627\u0644\u0645\u0648\u0642\u0639 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a<\/h2>\n

        \u0627\u0645\u062a\u0644\u0627\u0643 \u0645\u0648\u0642\u0639 \u0633\u0647\u0644 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u060c \u062c\u0630\u0627\u0628\u060c \u0648\u064a\u062d\u062a\u0648\u064a \u0639\u0644\u0649 \u0643\u0644 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0636\u0631\u0648\u0631\u064a\u0629 \u0623\u0635\u0628\u062d \u0623\u0645\u0631\u064b\u0627 \u062d\u064a\u0648\u064a\u064b\u0627 \u0644\u0623\u064a \u0639\u0645\u0644 \u062a\u062c\u0627\u0631\u064a \u0627\u0644\u064a\u0648\u0645. \u064a\u062c\u0628 \u0623\u0646 \u064a\u062d\u062a\u0648\u064a \u0627\u0644\u0645\u0648\u0642\u0639 \u0639\u0644\u0649 \u062f\u0639\u0645 \u0627\u0644\u062f\u0631\u062f\u0634\u0629\u060c \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0645\u0647\u0645\u0629\u060c \u0648\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u0646\u062a\u062c \u0628\u0634\u0643\u0644 \u064a\u0633\u0647\u0644 \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u064a\u0647\u0627.<\/p>\n

          \n
        1. \n

          \u0643\u064a\u0641 \u062a\u0642\u064a\u0645 \u062a\u062c\u0631\u0628\u062a\u0643 \u0641\u064a \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0648\u0642\u0639\u0646\u0627 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0623\u0648 \u0627\u0644\u062a\u0637\u0628\u064a\u0642\u061f<\/p>\n<\/li>\n

        2. \n

          \u0647\u0644 \u0643\u0627\u0646 \u0645\u0646 \u0627\u0644\u0633\u0647\u0644 \u0627\u0644\u0639\u062b\u0648\u0631 \u0639\u0644\u0649 \u0645\u0627 \u0643\u0646\u062a \u062a\u0628\u062d\u062b \u0639\u0646\u0647 \u0639\u0644\u0649 \u0627\u0644\u0645\u0648\u0642\u0639\u061f<\/p>\n<\/li>\n

        3. \n

          \u0647\u0644 \u0644\u062f\u064a\u0643 \u0627\u0642\u062a\u0631\u0627\u062d\u0627\u062a \u0644\u062a\u063a\u064a\u064a\u0631 \u0623\u0648 \u062a\u062d\u0633\u064a\u0646 \u0645\u0648\u0642\u0639 \u0627\u0644\u0634\u0631\u0643\u0629\u061f<\/p>\n<\/li>\n

        4. \n

          \u0647\u0644 \u062a\u0645\u0643\u0646\u062a \u0645\u0646 \u0627\u0644\u0648\u0635\u0648\u0644 \u0628\u0633\u0647\u0648\u0644\u0629 \u0625\u0644\u0649 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u0646\u062a\u062c \u0639\u0644\u0649 \u0645\u0648\u0642\u0639 \u0627\u0644\u0634\u0631\u0643\u0629\u061f<\/p>\n<\/li>\n<\/ol>\n

          \u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0645\u0646\u0627\u0641\u0633\u064a\u0646<\/h2>\n

          \u062f\u0627\u0626\u0645\u064b\u0627 \u0633\u064a\u0643\u0648\u0646 \u0647\u0646\u0627\u0643 \u0644\u0627\u0639\u0628\u064a\u0646 \u062c\u062f\u062f \u0648\u0645\u0646\u0627\u0641\u0633\u064a\u0646 \u0641\u064a \u0627\u0644\u0633\u0648\u0642\u060c \u0648\u0645\u0646 \u0627\u0644\u0645\u0647\u0645 \u0645\u0639\u0631\u0641\u0629 \u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u062a\u0641\u0648\u0642 \u0639\u0644\u064a\u0647\u0645. \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0647\u0630\u0647 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0641\u064a \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong>\u060c \u064a\u0645\u0643\u0646\u0643 \u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0645\u0646\u0627\u0641\u0633\u064a\u0646 \u0627\u0644\u062c\u062f\u062f\u060c \u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0627\u0644\u0645\u0641\u0636\u0644\u0629 \u0644\u062f\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062d\u062a\u0645\u0644\u064a\u0646\u060c \u0648\u0639\u0648\u0627\u0645\u0644 \u0627\u0644\u062a\u0645\u064a\u064a\u0632 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0644\u0645\u0646\u062a\u062c.<\/p>\n

            \n
          1. \n

            \u0645\u0627 \u0647\u064a \u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0623\u0648 \u0627\u0644\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u0623\u062e\u0631\u0649 \u0627\u0644\u062a\u064a \u0641\u0643\u0631\u062a \u0641\u064a\u0647\u0627 \u0642\u0628\u0644 \u0634\u0631\u0627\u0621 \u0645\u0646\u062a\u062c\u0646\u0627\u061f<\/p>\n<\/li>\n

          2. \n

            \u0645\u0627 \u0627\u0644\u0630\u064a \u062c\u0639\u0644\u0643 \u062a\u062e\u062a\u0627\u0631 \u0645\u0646\u062a\u062c\u0646\u0627 \u0639\u0644\u0649 \u0645\u0646\u0627\u0641\u0633\u064a\u0646\u0627\u061f<\/p>\n<\/li>\n

          3. \n

            \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0644\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u0623\u062e\u0631\u0649 \u0627\u0644\u0645\u062a\u0627\u062d\u0629 \u0641\u064a \u0627\u0644\u0633\u0648\u0642\u060c \u0647\u0644 \u062a\u0631\u0649 \u0623\u0646 \u0645\u0646\u062a\u062c\u0646\u0627 \u0623\u0641\u0636\u0644\u060c \u0623\u0633\u0648\u0623\u060c \u0623\u0645 \u0639\u0644\u0649 \u0642\u062f\u0645 \u0627\u0644\u0645\u0633\u0627\u0648\u0627\u0629 \u0645\u0639 \u0627\u0644\u0622\u062e\u0631\u064a\u0646\u061f<\/p>\n<\/li>\n<\/ol>\n

            \u0623\u0633\u0626\u0644\u0629 \u0625\u0636\u0627\u0641\u064a\u0629<\/h2>\n

            \u064a\u0641\u0636\u0644 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0647\u0630\u0647 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0646\u0635\u064a\u0629 \u0645\u0641\u062a\u0648\u062d\u0629 \u0644\u062a\u062a\u064a\u062d \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u0642\u062f\u064a\u0645 \u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u062d\u0648\u0644 \u0645\u0646\u062a\u062c\u0627\u062a\u0643<\/strong>\u060c \u0627\u0644\u0645\u0646\u0627\u0641\u0633\u064a\u0646\u060c \u0623\u0648 \u0623\u064a \u0645\u0634\u0627\u0643\u0644 \u0642\u0627\u0626\u0645\u0629. \u0643\u0645\u0627 \u0623\u0646\u0647\u0627 \u0645\u0645\u062a\u0627\u0632\u0629 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0623\u0641\u0643\u0627\u0631 \u0648\u0627\u0642\u062a\u0631\u0627\u062d\u0627\u062a \u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u062d\u0627\u0644\u064a\u0629<\/strong> \u0623\u0648 \u062a\u0637\u0648\u064a\u0631 \u0645\u0646\u062a\u062c\u0627\u062a \u062c\u062f\u064a\u062f\u0629.<\/p>\n

              \n
            1. \n

              \u0647\u0644 \u062a\u0631\u063a\u0628 \u0641\u064a \u062a\u0642\u062f\u064a\u0645 \u0623\u064a \u0627\u0642\u062a\u0631\u0627\u062d\u0627\u062a \u0623\u0648 \u062a\u0648\u0635\u064a\u0627\u062a \u0644\u0646\u0627\u061f<\/p>\n<\/li>\n<\/ol>\n

              \u0623\u0633\u0626\u0644\u0629 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 + \u0646\u0645\u0648\u0630\u062c \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u062c\u0627\u0647\u0632<\/h2>\n

              \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0646\u0645\u0627\u0630\u062c \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong> \u064a\u0633\u0627\u0639\u062f\u0643 \u0639\u0644\u0649 \u062c\u0645\u0639 \u0628\u064a\u0627\u0646\u0627\u062a \u0642\u064a\u0645\u0629 \u0648\u0641\u0647\u0645 \u0623\u0641\u0636\u0644 \u0644\u0645\u0633\u062a\u0648\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong> \u0639\u0646 \u062e\u062f\u0645\u0627\u062a\u0643 \u0648\u0645\u0646\u062a\u062c\u0627\u062a\u0643. \u064a\u0645\u0643\u0646\u0643 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0647\u0630\u0647 \u0627\u0644\u0646\u0645\u0627\u0630\u062c<\/strong> \u0643\u0645\u0631\u062c\u0639 \u0644\u0625\u0639\u062f\u0627\u062f \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong> \u0645\u062a\u0643\u0627\u0645\u0644 \u064a\u063a\u0637\u064a \u062c\u0645\u064a\u0639 \u0627\u0644\u0646\u0642\u0627\u0637 \u0627\u0644\u0647\u0627\u0645\u0629 \u0644\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0639\u0632\u064a\u0632 \u0648\u0644\u0627\u0626\u0647\u0645.<\/p>\n

              \u0623\u0633\u0626\u0644\u0629 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 + \u0646\u0645\u0648\u0630\u062c \u0627\u0633\u062a\u0628\u064a\u0627\u0646<\/span><\/a><\/h4>\n

              \u0623\u0647\u0645\u064a\u0629 \u0648\u0641\u0648\u0627\u0626\u062f \u0625\u062c\u0631\u0627\u0621 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT)<\/strong><\/h2>\n

              \u0628\u0639\u062f \u0623\u0646 \u062a\u0639\u0631\u0641\u0646\u0627 \u0639\u0644\u0649 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u062a\u064a \u064a\u062c\u0628 \u062a\u0636\u0645\u064a\u0646\u0647\u0627 \u0641\u064a \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong> \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643\u060c \u062f\u0639\u0646\u0627 \u0646\u0644\u0642\u064a \u0646\u0638\u0631\u0629 \u0639\u0644\u0649 \u0623\u0647\u0645\u064a\u0629 \u0648\u0641\u0648\u0627\u0626\u062f \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0646\u0645\u0627\u0630\u062c \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong>. \u0641\u064a\u0645\u0627 \u064a\u0644\u064a 5 \u0641\u0648\u0627\u0626\u062f \u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0625\u062c\u0631\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong> \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a:<\/p>\n

              1. \u0627\u0643\u062a\u0634\u0627\u0641 \u0627\u0644\u0623\u0646\u0645\u0627\u0637 \u0648\u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a<\/h3>\n

              \u0639\u0646\u062f \u0625\u062c\u0631\u0627\u0621 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong> \u0628\u0634\u0643\u0644 \u0645\u0633\u062a\u0645\u0631\u060c \u0633\u062a\u0638\u0647\u0631 \u0623\u0646\u0645\u0627\u0637 \u0648\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0645\u062e\u062a\u0644\u0641\u0629 \u0628\u064a\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u064a\u0645\u0643\u0646\u0643 \u062f\u0631\u0627\u0633\u0629 \u0647\u0630\u0647 \u0627\u0644\u0623\u0646\u0645\u0627\u0637 \u0644\u0641\u0647\u0645 \u0645\u0633\u062a\u0648\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT)<\/strong> \u0648\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CX). \u0633\u062a\u0635\u0628\u062d \u0627\u0644\u062a\u063a\u064a\u0631\u0627\u062a \u0641\u064a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0643\u062b\u0631 \u0648\u0636\u0648\u062d\u064b\u0627 \u0646\u0638\u0631\u064b\u0627 \u0644\u0644\u0639\u0644\u0627\u0642\u0629 \u0627\u0644\u0645\u0628\u0627\u0634\u0631\u0629 \u0628\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong> \u0647\u0648 \u062e\u0637\u0648\u0629 \u0623\u0633\u0627\u0633\u064a\u0629 \u0641\u064a \u0642\u064a\u0627\u0633 CSAT. \u064a\u0645\u0643\u0646\u0643 \u0623\u064a\u0636\u064b\u0627 \u062a\u062c\u0631\u0628\u0629 \u0627\u062e\u062a\u0628\u0627\u0631\u0627\u062a A\/B \u0645\u062e\u062a\u0644\u0641\u0629 \u0644\u0642\u064a\u0627\u0633 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629\u060c \u0627\u0643\u062a\u0645\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u060c \u0648\u0646\u0633\u0628\u0629 \u0627\u0644\u062a\u0633\u0644\u064a\u0645. \u062a\u0639\u062a\u0628\u0631 \u0646\u0645\u0627\u0630\u062c \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong> \u0648\u0633\u064a\u0644\u0629 \u0631\u0627\u0626\u0639\u0629 \u0644\u0642\u064a\u0627\u0633 \u062a\u0623\u062b\u064a\u0631 \u0623\u064a \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u062c\u062f\u064a\u062f\u0629 \u0623\u0648 \u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0641\u064a \u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n

              2. \u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u062a\u0648\u0627\u0635\u0644<\/h3>\n

              \u062a\u0639\u062f \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong> \u0648\u0633\u064a\u0644\u0629 \u0645\u0645\u062a\u0627\u0632\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0644\u062a\u0639\u0644\u064a\u0642 \u0639\u0644\u0649 \u0645\u0646\u062a\u062c\u0627\u062a\u0643 \u0623\u0648 \u062e\u062f\u0645\u0627\u062a\u0643 \u0648\u062a\u0642\u064a\u064a\u0645\u0647\u0627. \u0643\u0645\u0627 \u062a\u0648\u0641\u0631 \u0641\u0631\u0635\u0629 \u0644\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0623\u0648 \u0627\u0644\u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0627\u0644\u0625\u0636\u0627\u0641\u064a\u0629 \u0627\u0644\u062a\u064a \u0642\u062f \u062a\u062c\u0639\u0644 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0641\u0636\u0644. \u062a\u0633\u0627\u0639\u062f \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u064a\u0636\u064b\u0627 \u0641\u064a \u062a\u0637\u0648\u064a\u0631 \u0645\u0646\u062a\u062c\u0627\u062a \u062c\u062f\u064a\u062f\u0629. \u062d\u062a\u0649 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u063a\u064a\u0631 \u0631\u0627\u0636\u064a\u0646\u060c \u0641\u0645\u0646 \u0627\u0644\u0623\u0641\u0636\u0644 \u0633\u0645\u0627\u0639 \u0622\u0631\u0627\u0626\u0647\u0645 \u0642\u0628\u0644 \u0623\u0646 \u064a\u0646\u062a\u0642\u0644\u0648\u0627 \u0625\u0644\u0649 \u0639\u0644\u0627\u0645\u0629 \u062a\u062c\u0627\u0631\u064a\u0629 \u0623\u062e\u0631\u0649. \u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u0639\u0645\u0644 \u0639\u0644\u0649 \u0627\u0644\u062c\u0648\u0627\u0646\u0628 \u0627\u0644\u062a\u064a \u062a\u0645\u0646\u0639 \u0641\u0642\u062f\u0627\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0625\u0630 \u062a\u0634\u064a\u0631 \u0627\u0644\u062f\u0631\u0627\u0633\u0627\u062a \u0625\u0644\u0649 \u0623\u0646 96\u066a \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u063a\u064a\u0631 \u0627\u0644\u0631\u0627\u0636\u064a\u0646 \u064a\u063a\u0627\u062f\u0631\u0648\u0646 \u062f\u0648\u0646 \u062a\u0642\u062f\u064a\u0645 \u0634\u0643\u0648\u0649 \u0623\u0648 \u062a\u0639\u0644\u064a\u0642.<\/p>\n

              3. \u062a\u0642\u0644\u064a\u0644 \u062a\u0643\u0644\u0641\u0629 \u0627\u0633\u062a\u062d\u0648\u0627\u0630 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h3>\n

              \u0623\u0638\u0647\u0631\u062a \u062f\u0631\u0627\u0633\u0629 \u062d\u062f\u064a\u062b\u0629 \u0623\u0646 \u0628\u0646\u0627\u0621 \u0639\u0644\u0627\u0642\u0629 \u0637\u0648\u064a\u0644\u0629 \u0627\u0644\u0623\u0645\u062f \u0645\u0639 \u0639\u0645\u064a\u0644 \u062c\u062f\u064a\u062f \u064a\u0643\u0644\u0641 \u0623\u0643\u062b\u0631 \u0628\u0645\u0642\u062f\u0627\u0631 16 \u0645\u0631\u0629 \u0645\u0642\u0627\u0631\u0646\u0629 \u0628\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062d\u0627\u0644\u064a\u064a\u0646. \u0639\u0646\u062f\u0645\u0627 \u062a\u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u0639\u0645\u0644\u0627\u0626\u0643 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong>\u060c \u0633\u062a\u0639\u0631\u0641 \u0645\u0627 \u064a\u0631\u064a\u062f\u0648\u0646\u0647 \u0648\u0645\u0627 \u064a\u062d\u062a\u0627\u062c\u0648\u0646\u0647\u060c \u0645\u0645\u0627 \u064a\u0633\u0627\u0639\u062f\u0643 \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0645\u0646\u062a\u062c\u0627\u062a\u0643 \u0648\u062e\u062f\u0645\u0627\u062a\u0643. \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062e\u0644\u0635\u0648\u0646 \u064a\u0648\u0641\u0631\u0648\u0646 \u0639\u0644\u0649 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u0643\u062b\u064a\u0631 \u0645\u0646 \u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u0627\u0633\u062a\u062d\u0648\u0627\u0630. \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062d\u0627\u0644\u064a\u064a\u0646 \u0623\u0643\u062b\u0631 \u0641\u0639\u0627\u0644\u064a\u0629 \u0645\u0646 \u062d\u064a\u062b \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0645\u0642\u0627\u0631\u0646\u0629 \u0628\u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0639\u0645\u0644\u0627\u0621 \u062c\u062f\u062f.<\/p>\n

              4. \u062a\u0642\u0644\u064a\u0644 \u0641\u0642\u062f\u0627\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h3>\n

              \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0631\u0627\u0636\u0648\u0646 \u064a\u062b\u0642\u0648\u0646 \u0628\u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u064a\u0628\u0642\u0648\u0646 \u0645\u062e\u0644\u0635\u064a\u0646 \u0644\u0647\u0627. \u0623\u0635\u0628\u062d \u0647\u0630\u0627 \u0623\u0635\u0639\u0628 \u0627\u0644\u064a\u0648\u0645 \u0645\u0639 \u0648\u062c\u0648\u062f \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0648\u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629. \u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0631\u0627\u0636\u064a\u0646\u060c \u0641\u0644\u0646 \u064a\u063a\u0627\u062f\u0631\u0648\u0627\u060c \u0648\u0625\u0630\u0627 \u0644\u0645 \u064a\u0643\u0648\u0646\u0648\u0627 \u0643\u0630\u0644\u0643\u060c \u0641\u0642\u062f \u064a\u062a\u062d\u0648\u0644\u0648\u0646 \u0625\u0644\u0649 \u0645\u0646\u0627\u0641\u0633\u0643 \u0641\u064a \u0627\u0644\u0645\u0633\u062a\u0642\u0628\u0644 \u0623\u0648 \u0639\u0644\u0649 \u0627\u0644\u0641\u0648\u0631. \u0625\u062c\u0631\u0627\u0621 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong> \u064a\u0636\u0645\u0646 \u0645\u0639\u0631\u0641\u0629 \u062f\u0631\u062c\u0627\u062a CSAT \u0644\u062f\u064a\u0643 \u0648\u0627\u062a\u062e\u0627\u0630 \u0627\u0644\u062a\u062f\u0627\u0628\u064a\u0631 \u0627\u0644\u0644\u0627\u0632\u0645\u0629 \u0644\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0631\u0636\u0627 \u0639\u0627\u0644\u064a\u0629. \u0647\u0630\u0627 \u064a\u0633\u0627\u0639\u062f \u0641\u064a \u0627\u0644\u062d\u062f \u0645\u0646 \u0641\u0642\u062f\u0627\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n

              \u0646\u0635\u0627\u0626\u062d \u064a\u062c\u0628 \u062a\u0630\u0643\u0631\u0647\u0627 \u0642\u0628\u0644 \u0637\u0631\u062d \u0623\u0633\u0626\u0644\u0629 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong><\/h2>\n

              1. \u062c\u0645\u0639 \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630<\/h3>\n

              \u062a\u0647\u062f\u0641 \u0623\u0633\u0626\u0644\u0629 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong> \u0625\u0644\u0649 \u062c\u0645\u0639 \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u062a\u0633\u0627\u0639\u062f\u0643 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0645\u0628\u0627\u062f\u0631\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0631\u0641\u0639 \u0645\u0633\u062a\u0648\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062c\u0631\u0628\u062a\u0647\u0645<\/strong>. \u0631\u062f\u0648\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0633\u062a\u0643\u0648\u0646 \u062c\u064a\u062f\u0629 \u0628\u0642\u062f\u0631 \u062c\u0648\u062f\u0629 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0646\u0641\u0633\u0647\u0627\u060c \u0644\u0630\u0644\u0643 \u0645\u0646 \u0627\u0644\u0636\u0631\u0648\u0631\u064a \u0637\u0631\u062d \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0635\u062d\u064a\u062d\u0629 \u0648\u0630\u0627\u062a \u0627\u0644\u0635\u0644\u0629 \u0628\u0647\u062f\u0641 \u0627\u0644\u0628\u062d\u062b. \u0627\u0628\u062f\u0623 \u0628\u062a\u062d\u062f\u064a\u062f \u0647\u062f\u0641 \u0648\u0627\u0636\u062d \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0643\u060c \u062b\u0645 \u0635\u0645\u0651\u0645 \u0646\u0645\u0648\u0630\u062c \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0646 \u0627\u0644\u062e\u062f\u0645\u0627\u062a<\/strong> \u0648\u0641\u0642\u064b\u0627 \u0644\u0630\u0644\u0643 \u0644\u062a\u062d\u0642\u064a\u0642 \u0623\u0641\u0636\u0644 \u0627\u0644\u0646\u062a\u0627\u0626\u062c.<\/p>\n

              2. \u062a\u062c\u0646\u0628 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0625\u0631\u0634\u0627\u062f\u064a\u0629<\/h3>\n

              \u0627\u0628\u062a\u0639\u062f \u0639\u0646 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0625\u0631\u0634\u0627\u062f\u064a\u0629 \u0644\u0623\u0646\u0647\u0627 \u0642\u062f \u062a\u0628\u062f\u0648 \u0645\u0648\u062d\u064a\u0629 \u0623\u0648 \u063a\u064a\u0631 \u0635\u0627\u062f\u0642\u0629 \u0648\u0642\u062f \u062a\u0632\u0639\u062c \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0643\u0645\u0627 \u0623\u0646 \u0630\u0644\u0643 \u0642\u062f \u064a\u0624\u062f\u064a \u0625\u0644\u0649 \u0646\u062a\u0627\u0626\u062c \u0645\u0646\u062d\u0631\u0641\u0629. \u0642\u062f \u0644\u0627 \u064a\u0643\u0648\u0646 \u0627\u0644\u0623\u0645\u0631 \u0645\u0642\u0635\u0648\u062f\u064b\u0627\u060c \u0648\u0644\u0643\u0646 \u0645\u0646 \u0627\u0644\u0623\u0641\u0636\u0644 \u0645\u0631\u0627\u062c\u0639\u0629 \u0623\u0633\u0626\u0644\u062a\u0643 \u0642\u0628\u0644 \u0625\u0631\u0633\u0627\u0644 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong>. \u0623\u064a\u0636\u064b\u0627\u060c \u062a\u062c\u0646\u0628 \u0648\u0636\u0639 \u0623\u064a \u0627\u0641\u062a\u0631\u0627\u0636\u0627\u062a. \u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644\u060c \u0644\u0627 \u062a\u0633\u0623\u0644 \u201c\u0647\u0644 \u062a\u0645 \u062d\u0644 \u0645\u0634\u0643\u0644\u062a\u0643\u061f\u201d \u062b\u0645 \u201c\u0645\u0627 \u0645\u062f\u0649 \u0633\u0631\u0639\u0629 \u0627\u0644\u062d\u0644\u061f\u201d \u0644\u0623\u0646 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u062a\u0641\u062a\u0631\u0636 \u0628\u0634\u0643\u0644 \u0645\u0628\u0627\u0634\u0631 \u0623\u0646 \u0627\u0644\u0645\u0634\u0643\u0644\u0629 \u0642\u062f \u062a\u0645 \u062d\u0644\u0647\u0627. \u0644\u0627 \u062a\u0643\u0631\u0631 \u0646\u0641\u0633 \u0627\u0644\u0623\u062e\u0637\u0627\u0621.<\/p>\n

              3. \u0635\u064a\u0627\u063a\u0629 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0644\u0633\u062f \u0627\u0644\u0641\u062c\u0648\u0627\u062a<\/h3>\n

              \u0627\u0641\u0647\u0645 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0627 \u0627\u0644\u0630\u064a \u064a\u0645\u0643\u0646\u0643 \u062a\u062d\u0633\u064a\u0646\u0647\u060c \u0648\u0643\u0646 \u0645\u0633\u062a\u0645\u0639\u064b\u0627 \u062c\u064a\u062f\u064b\u0627 \u0648\u0645\u062a\u0641\u0627\u0639\u0644\u064b\u0627. \u0628\u0645\u062c\u0631\u062f \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0647\u0645\u060c \u062a\u0635\u0631\u0641 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u064a\u0647\u0627. \u0633\u064a\u0642\u062f\u0651\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0630\u0644\u0643\u060c \u0648\u0633\u064a\u0632\u064a\u062f \u0645\u0646 \u062b\u0642\u062a\u0647\u0645 \u0648\u0648\u0644\u0627\u0626\u0647\u0645 \u0644\u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629. \u062f\u0639\u0647\u0645 \u064a\u0639\u0631\u0641\u0648\u0646 \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0627\u0644\u062a\u064a \u0623\u062c\u0631\u064a\u062a\u0647\u0627 \u0645\u0646\u0630 \u0622\u062e\u0631 \u062a\u0641\u0627\u0639\u0644 \u0623\u0648 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u060c \u0648\u0642\u062f\u0645 \u0628\u0639\u0636 \u0627\u0644\u0623\u0631\u0642\u0627\u0645 \u0644\u062a\u0648\u0636\u064a\u062d \u0627\u0644\u062a\u062d\u0633\u064a\u0646\u0627\u062a. \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062e\u0644\u0635\u0648\u0646 \u064a\u0631\u064a\u062f\u0648\u0646 \u0646\u062c\u0627\u062d\u0643\u060c \u0641\u062f\u0639\u0647\u0645 \u064a\u0633\u0627\u0639\u062f\u0648\u0646\u0643 \u0639\u0644\u0649 \u0627\u0644\u062a\u0641\u0648\u0642 \u0639\u0644\u0649 \u0645\u0646\u0627\u0641\u0633\u064a\u0643.<\/p>\n

              4. \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u062c\u0645\u064a\u0639 \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0641\u0627\u0639\u0644<\/h3>\n

              \u0647\u0646\u0627\u0643 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u062a\u064a \u0642\u062f \u064a\u0633\u062a\u062e\u062f\u0645\u0647\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0643\u060c \u0633\u0648\u0627\u0621 \u0639\u0628\u0631 \u0645\u0648\u0642\u0639\u0643 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u060c \u0627\u0644\u062a\u0637\u0628\u064a\u0642\u060c \u0627\u0644\u0645\u062a\u062c\u0631 \u0627\u0644\u0641\u0639\u0644\u064a\u060c \u0625\u0644\u062e. \u0643\u0644 \u062a\u0641\u0627\u0639\u0644 \u0645\u0647\u0645 \u0644\u0623\u0646\u0647 \u062c\u0632\u0621 \u0645\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644. \u0635\u0645\u0651\u0645 \u0646\u0645\u0648\u0630\u062c \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0646 \u0627\u0644\u062e\u062f\u0645\u0627\u062a<\/strong> \u0644\u0637\u0631\u062d \u0623\u0633\u0626\u0644\u0629 \u062d\u0648\u0644 \u062a\u0641\u0627\u0639\u0644\u0627\u062a\u0647\u0645 \u0627\u0644\u0645\u062d\u062f\u062f\u0629 \u0648\u062a\u062c\u0631\u0628\u062a\u0647\u0645 \u0648\u0643\u064a\u0641 \u064a\u0645\u0643\u0646 \u062a\u062d\u0633\u064a\u0646\u0647\u0627. \u062c\u0645\u0639 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0639\u0646 \u0643\u0644 \u062a\u0641\u0627\u0639\u0644 \u064a\u0645\u0646\u062d\u0643 \u0631\u0624\u0649 \u0642\u064a\u0645\u0629 \u062d\u0648\u0644 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u064a\u062c\u0639\u0644 \u0627\u0644\u062f\u0639\u0645 \u0641\u064a \u0627\u0644\u062e\u0637\u0648\u0637 \u0627\u0644\u0623\u0645\u0627\u0645\u064a\u0629 \u0623\u0643\u062b\u0631 \u0643\u0641\u0627\u0621\u0629 \u0648\u0641\u0639\u0627\u0644\u064a\u0629.<\/p>\n

              \u062a\u0639\u0631\u0641 \u0639\u0644\u0649: \u0623\u0633\u0626\u0644\u0629 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0648\u0627\u062c\u0647\u0629 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645<\/a><\/strong><\/p>\n

              \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0645\u0627 \u0647\u064a \u0627\u0644\u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629\u061f<\/strong><\/h2>\n

              \u0633\u064a\u062d\u062f\u062f \u062a\u0631\u0643\u064a\u0632 \u0628\u062d\u062b\u0643 \u0646\u0648\u0639 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT)<\/strong> \u0627\u0644\u062a\u064a \u0633\u062a\u0642\u0648\u0645 \u0628\u0625\u062c\u0631\u0627\u0626\u0647\u0627. \u0627\u0637\u0644\u0639 \u0639\u0644\u0649 \u0627\u0644\u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629 \u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a CSAT \u0641\u064a \u0645\u0642\u0627\u0644\u0646\u0627 \u0627\u0644\u0645\u0646\u0634\u0648\u0631 \u0645\u0624\u062e\u0631\u064b\u0627.<\/p>\n

              \u062a\u0623\u0643\u062f \u0645\u0646 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0647\u0630\u0647 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0641\u064a \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 \u0644\u062a\u0639\u0638\u064a\u0645 \u0627\u0644\u062a\u0623\u062b\u064a\u0631 \u0648\u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0631\u0624\u0649 \u0647\u0627\u0645\u0629 \u062a\u0633\u0627\u0639\u062f\u0643 \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0645\u0628\u0627\u062f\u0631\u0627\u062a\u0643 \u0648\u0639\u0645\u0644\u064a\u0627\u062a\u0643 \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n

              \u062a\u0642\u062f\u0645 QuestionPro<\/strong> \u0628\u0639\u0636\u064b\u0627 \u0645\u0646 \u0623\u0643\u062b\u0631 \u0623\u062f\u0648\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u0642\u062f\u0645\u064b\u0627 \u0627\u0644\u0645\u062a\u0627\u062d\u0629 \u062d\u0627\u0644\u064a\u064b\u0627. \u0627\u062d\u0635\u0644 \u0639\u0644\u0649 \u0631\u0624\u0649 \u0642\u064a\u0645\u0629 \u062d\u0648\u0644 \u0623\u0641\u0643\u0627\u0631 \u0648\u0645\u0634\u0627\u0639\u0631 \u0639\u0645\u0644\u0627\u0626\u0643 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0628\u0631\u0646\u0627\u0645\u062c QuestionPro CX<\/strong><\/a> \u0627\u0644\u064a\u0648\u0645.<\/p>","protected":false},"excerpt":{"rendered":"

              \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u0648 \u0623\u062f\u0627\u0629 \u0623\u0633\u0627\u0633\u064a\u0629 \u0644\u0641\u0647\u0645 \u0645\u0633\u062a\u0648\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT) \u0648\u0636\u0645\u0627\u0646 \u0646\u062c\u0627\u062d \u0623\u064a \u0639\u0645\u0644. \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u063a\u064a\u0631 \u0627\u0644\u0631\u0627\u0636\u064a\u0646 \u0639\u0646 \u0645\u0646\u062a\u062c\u0627\u062a\u0643 […]<\/p>\n","protected":false},"author":39,"featured_media":103339,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[228],"tags":[],"yoast_head":"\n\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644: \u0623\u0647\u0645 20 \u0633\u0624\u0627\u0644\u0627\u064b \u0641\u064a \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 | QuestionPro<\/title>\n<meta name=\"description\" content=\"\u0627\u0643\u062a\u0634\u0641 \u0645\u0627\u0630\u0627 \u064a\u0641\u0643\u0631 \u0639\u0645\u0644\u0627\u0624\u0643 \u0628\u0627\u0644\u0641\u0639\u0644! 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