{"id":361261,"date":"2022-06-15T04:27:18","date_gmt":"2022-06-15T11:27:18","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=361261"},"modified":"2023-01-11T06:07:44","modified_gmt":"2023-01-11T06:07:44","slug":"what-is-customer-satisfaction-score","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ar\/what-is-customer-satisfaction-score\/","title":{"rendered":"\u0645\u0627 \u0647\u064a \u062f\u0631\u062c\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621"},"content":{"rendered":"<h2><span style=\"font-weight: 400;\">\u062f\u0631\u062c\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0627\u0644\u062a\u0639\u0631\u064a\u0641<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u062f\u0631\u062c\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (\u062f\u0631\u062c\u0629 CSAT) \u0647\u064a \u0642\u064a\u0627\u0633 <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/ar\/design-effective-csat-surveys\/\"><span style=\"font-weight: 400;\">\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/a><span style=\"font-weight: 400;\"> \u062e\u0644\u0627\u0644 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0645\u0646 \u0633\u0624\u0627\u0644 \u0648\u0627\u062d\u062f. \u064a\u0637\u0644\u0628 \u0645\u0646 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u062a\u0642\u064a\u064a\u0645 \u062a\u062c\u0631\u0628\u062a\u0647\u0645 \u0645\u0639 \u0645\u0646\u062a\u062c\u0627\u062a \u0623\u0648 \u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629. \u064a\u062c\u064a\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0623\u0633\u0627\u0633 \u0645\u0642\u064a\u0627\u0633 \u0645\u0646 &#8220;\u063a\u064a\u0631 \u0631\u0627\u0636\u064d \u0644\u0644\u063a\u0627\u064a\u0629&#8221; \u0625\u0644\u0649 &#8220;\u0631\u0627\u0636\u064d \u0644\u0644\u063a\u0627\u064a\u0629&#8221;. \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0646\u062a\u064a\u062c\u0629 \u0644\u062a\u062d\u062f\u064a\u062f \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0631\u0636\u0627\u0647\u0645 \u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062d\u0627\u0633\u0645\u0629 \u0645\u062b\u0644 \u0632\u064a\u0627\u0631\u0629 \u0627\u0644\u0645\u062a\u062c\u0631 \u0623\u0648 \u0646\u0642\u0637\u0629 \u0627\u0644\u0628\u064a\u0639 \u0623\u0648 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0645\u0646\u062a\u062c \u0623\u0648 \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 \u0627\u0644\u0631\u0642\u0645\u064a\u0629 \u0645\u0639 \u0645\u0648\u0638\u0641\u064a \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u062f\u0631\u062c\u0629 CSAT \u0647\u064a \u0644\u0645\u062d\u0629 \u0639\u0646 \u0645\u062f\u0649 \u0645\u0637\u0627\u0628\u0642\u0629 \u0645\u0646\u062a\u062c\u0627\u062a\u0643 \u0648\u062e\u062f\u0645\u0627\u062a\u0643 \u0644\u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u064a\u062a\u0645 \u062d\u0633\u0627\u0628\u0647 \u0645\u0646 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0645\u062a \u0645\u0634\u0627\u0631\u0643\u062a\u0647\u0627 \u0643\u0631\u062f\u0648\u062f \u0639\u0644\u0649 \u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0627\u062e\u062a\u064a\u0627\u0631 \u0645\u0646 \u0645\u062a\u0639\u062f\u062f. \u0639\u0644\u0649 \u0627\u0644\u0631\u063a\u0645 \u0645\u0646 \u0623\u0646\u0647 \u064a\u0645\u0643\u0646\u0643 \u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0628\u0639\u062f\u0629 \u0637\u0631\u0642 \u060c \u0625\u0644\u0627 \u0623\u0646 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0647\u064a \u0627\u0644\u0634\u0643\u0644 \u0627\u0644\u0623\u0643\u062b\u0631 \u0634\u064a\u0648\u0639\u064b\u0627 \u0644\u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.<\/span><\/p>\n<h3><b>\u0643\u064a\u0641 \u064a\u062a\u0645 \u0642\u064a\u0627\u0633 \u062f\u0631\u062c\u0629 CSAT\u061f<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u0648 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0623\u0648\u0644\u064a \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629. \u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u0645\u062a\u0627\u0628\u0639\u0629 \u0628\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0644\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0623\u0633\u0628\u0627\u0628 \u0627\u0644\u062f\u0642\u064a\u0642\u0629 \u0648\u0631\u0627\u0621 \u0622\u0631\u0627\u0626\u0647\u0645. \u0633\u064a\u0633\u0627\u0639\u062f\u0643 \u0630\u0644\u0643 \u0641\u064a \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0631\u0624\u0649 \u062f\u0642\u064a\u0642\u0629 \u062d\u0648\u0644 \u062a\u062c\u0631\u0628\u062a\u0647\u0645.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u064a\u0642\u062f\u0645 QuestionPro<\/span><a href=\"https:\/\/www.questionpro.com\/survey-templates\/\"><span style=\"font-weight: 400;\"> \u0642\u0648\u0627\u0644\u0628 \u062c\u0627\u0647\u0632\u0629<\/span><\/a><span style=\"font-weight: 400;\">\u060c \u0644\u0630\u0644\u0643 \u0644\u0646 \u062a\u0636\u0637\u0631 \u0625\u0644\u0649 \u0625\u0636\u0627\u0639\u0629 \u0623\u064a \u0648\u0642\u062a \u0641\u064a \u0625\u0646\u0634\u0627\u0621 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a. \u0628\u0645\u062c\u0631\u062f \u0625\u0639\u062f\u0627\u062f\u0647 \u060c \u064a\u0639\u062f \u062d\u0633\u0627\u0628 \u0627\u0644\u0646\u062a\u064a\u062c\u0629 \u0639\u0645\u0644\u064a\u0629 \u062d\u0633\u0627\u0628\u064a\u0629 \u0633\u0647\u0644\u0629. \u0642\u0633\u0651\u0645 \u0639\u062f\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0631\u0627\u0636\u064a\u0646 \u060c \u0623\u0648\u0644\u0626\u0643 \u0627\u0644\u0630\u064a\u0646 \u0623\u062c\u0627\u0628\u0648\u0627 \u0628\u0640 &#8220;\u0631\u0627\u0636\u0648\u0646&#8221; \u0648 &#8220;\u0631\u0627\u0636\u0648\u0646 \u0644\u0644\u063a\u0627\u064a\u0629&#8221; \u060c \u0639\u0644\u0649 \u0639\u062f\u062f \u0627\u0644\u0645\u0633\u062a\u062c\u064a\u0628\u064a\u0646. \u0627\u0636\u0631\u0628 \u0647\u0630\u0627 \u0627\u0644\u0631\u0642\u0645 \u0641\u064a 100 \u0644\u062a\u062d\u0635\u0644 \u0639\u0644\u0649 \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0631\u0627\u0636\u064a\u0646.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0645\u062f\u0648\u0646\u0629 \u0630\u0627\u062a \u0635\u0644\u0629: <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/ar\/customer-satisfaction-survey-examples\/\"><span style=\"font-weight: 400;\">\u0623\u0647\u0645 \u0623\u0645\u062b\u0644\u0629 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a CSAT \u0623\u0645\u062b\u0644\u0629 \u0639\u0644\u0649<\/span><\/a><\/p>\n<h2><span style=\"font-weight: 400;\">\u0646\u0642\u0627\u0637 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u060c \u0644\u0646\u0641\u062a\u0631\u0636 \u0623\u0646\u0643 \u062a\u062f\u064a\u0631 \u0645\u062a\u062c\u0631\u064b\u0627 \u0644\u0644\u062a\u062c\u0627\u0631\u0629 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629. \u062a\u0637\u0644\u0628 \u0645\u0646 \u0627\u0644\u0645\u062a\u0633\u0648\u0642\u064a\u0646 \u062a\u0642\u064a\u064a\u0645 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0633\u062f\u0627\u062f \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0647\u0645. \u0645\u0646 \u0628\u064a\u0646 500 \u0634\u062e\u0635 \u0623\u062c\u0627\u0628\u0648\u0627 \u0639\u0644\u0649 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u060c \u0623\u062c\u0627\u0628 250 &#8220;\u0631\u0627\u0636\u064d&#8221; \u0623\u0648 &#8220;\u0631\u0627\u0636\u064d \u0644\u0644\u063a\u0627\u064a\u0629&#8221;. \u0628\u0642\u0633\u0645\u0629 250 \u0639\u0644\u0649 500 \u062a\u062d\u0635\u0644 \u0639\u0644\u0649 0.5. \u0627\u0636\u0631\u0628 \u0647\u0630\u0627 \u0627\u0644\u0631\u0642\u0645 \u0641\u064a 100 \u060c \u0648\u0633\u062a\u062d\u0635\u0644 \u0639\u0644\u0649 \u062f\u0631\u062c\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0646\u0633\u0628\u0629 50\u066a.&nbsp;<\/span><\/p>\n<p><b>\u0645\u062b\u0627\u0644 \u0639\u0644\u0649 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0633\u062a\u0627\u0631\u0628\u0643\u0633<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u0633\u062a\u0627\u0631\u0628\u0643\u0633 \u060c \u0625\u062d\u062f\u0649 \u0633\u0644\u0627\u0633\u0644 \u0627\u0644\u0645\u0642\u0627\u0647\u064a \u0627\u0644\u0631\u0627\u0626\u062f\u0629 \u060c \u062a\u062c\u0631\u064a \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0628\u0623\u0633\u0626\u0644\u0629 \u0642\u0635\u064a\u0631\u0629 \u0648\u0648\u0627\u0636\u062d\u0629 \u060c \u0648\u0634\u0643\u0644 \u0648\u0645\u0638\u0647\u0631 \u0645\u062e\u0635\u0635\u064a\u0646 \u060c \u0648\u0627\u0644\u062c\u0645\u0647\u0648\u0631 \u0627\u0644\u0645\u0633\u062a\u0647\u062f\u0641 \u0627\u0644\u0645\u0646\u0627\u0633\u0628. \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u0631\u062f\u0648\u062f \u060c \u064a\u0642\u0648\u0645\u0648\u0646 \u0628\u062d\u0633\u0627\u0628 \u062f\u0631\u062c\u0629 CSAT \u0648\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES) \u0644\u0627\u0643\u062a\u0633\u0627\u0628 \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u062d\u0648\u0644 \u0643\u064a\u0641\u064a\u0629 \u062a\u0642\u062f\u064a\u0645 \u0645\u0646\u062a\u062c\u0627\u062a \u0648\u062e\u062f\u0645\u0627\u062a \u0623\u0641\u0636\u0644.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-95848\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/04\/Starbucks-2-e1585920327419.jpg\" alt=\"\" width=\"869\" height=\"584\"><\/p>\n<h2><b>\u0641\u0647\u0645 \u0645\u0642\u064a\u0627\u0633 \u062f\u0631\u062c\u0629<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">CSAT \u0645\u0646 \u0627\u0644\u0633\u0647\u0644 \u062a\u0635\u0645\u064a\u0645 \u0623\u0633\u0626\u0644\u0629 CSAT \u0648\u0641\u0647\u0645\u0647\u0627. \u0639\u0627\u062f\u0629\u064b \u0645\u0627 \u064a\u062a\u0643\u0648\u0646 \u0645\u0642\u064a\u0627\u0633 \u062f\u0631\u062c\u0629 CSAT \u0645\u0646 \u0627\u0644\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u0627\u0644\u064a\u0629.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u063a\u064a\u0631&nbsp;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0631\u0627\u0636\u064d<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u062a\u0645\u0627\u0645\u064b\u0627 \u063a\u064a\u0631 \u0631\u0627\u0636\u064d \u0645\u062d\u0627\u064a\u062f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0644\u0644\u063a\u0627\u064a\u0629<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0631\u0627\u0636\u064d \u062a\u0645\u0627\u0645\u064b\u0627<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u064a\u0645\u0643\u0646\u0643 \u0623\u064a\u0636\u064b\u0627 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0642\u064a\u0627\u0633 \u0645\u0643\u0648\u0646 \u0645\u0646 10 \u0646\u0642\u0627\u0637 \u060c \u0628\u062f\u0644\u0627\u064b \u0645\u0646 \u0645\u0642\u064a\u0627\u0633 \u0645\u0643\u0648\u0646 \u0645\u0646 5 \u0646\u0642\u0627\u0637 \u0639\u0644\u0649 \u0627\u0644\u0646\u062d\u0648 \u0627\u0644\u0648\u0627\u0631\u062f \u0623\u0639\u0644\u0627\u0647.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0643\u0646 \u062d\u0630\u0631\u064b\u0627 \u0645\u0646 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0642\u064a\u0627\u0633 \u0637\u0648\u064a\u0644 \u062c\u062f\u064b\u0627. \u0639\u0644\u0649 \u0627\u0644\u0631\u063a\u0645 \u0645\u0646 \u0623\u0646 \u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u062e\u064a\u0627\u0631\u0627\u062a \u062a\u0633\u0645\u062d \u0628\u0627\u0633\u062a\u062c\u0627\u0628\u0627\u062a \u0623\u0643\u062b\u0631 \u062f\u0642\u0629 \u060c \u0625\u0644\u0627 \u0623\u0646\u0643 \u062a\u062e\u0627\u0637\u0631 \u0628\u062f\u0641\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0639\u064a\u062f\u064b\u0627. \u0639\u0646\u062f\u0645\u0627 \u064a\u0631\u0648\u0646 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u062e\u064a\u0627\u0631\u0627\u062a \u060c \u0641\u0625\u0646\u0647\u0645 \u064a\u0645\u064a\u0644\u0648\u0646 \u0625\u0644\u0649 \u0641\u0642\u062f\u0627\u0646 \u0627\u0644\u0627\u0647\u062a\u0645\u0627\u0645. \u0647\u0630\u0627 \u064a\u0646\u0637\u0628\u0642 \u0628\u0634\u0643\u0644 \u062e\u0627\u0635 \u0639\u0644\u0649 \u0645\u0633\u062a\u062e\u062f\u0645\u064a \u0627\u0644\u0645\u062d\u0645\u0648\u0644.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0633\u062a\u0631\u063a\u0628 \u0623\u064a\u0636\u064b\u0627 \u0641\u064a \u062a\u062c\u0646\u0628 \u0642\u0644\u0628 \u0627\u0644\u0645\u064a\u0632\u0627\u0646. \u0627\u0644\u0623\u0634\u062e\u0627\u0635 \u0645\u0628\u0631\u0645\u062c\u0648\u0646 \u0644\u0639\u0631\u0636 \u0645\u0646\u062e\u0641\u0636 \u0648\u0633\u064a\u0621 \u0648\u0645\u0631\u062a\u0641\u0639 \u0648\u062c\u064a\u062f. \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0628\u062f\u064a\u0644 \u0627\u0644\u0642\u064a\u0645 \u060c \u0628\u062d\u064a\u062b \u064a\u0643\u0648\u0646 1 \u0631\u0627\u0636\u064d \u0644\u0644\u063a\u0627\u064a\u0629 \u0648 5 \u063a\u064a\u0631 \u0631\u0627\u0636\u064d \u062a\u0645\u0627\u0645\u064b\u0627 \u060c \u0641\u0625\u0646\u0643 \u062a\u062e\u0627\u0637\u0631 \u0628\u0623\u0646 \u064a\u062e\u062a\u0627\u0631 \u0627\u0644\u0645\u0633\u062a\u062c\u064a\u0628\u0648\u0646 \u0639\u0643\u0633 \u0631\u0623\u064a\u0647\u0645 \u0627\u0644\u062d\u0642\u064a\u0642\u064a \u0639\u0646 \u0637\u0631\u064a\u0642 \u0627\u0644\u0635\u062f\u0641\u0629.<\/span><\/p>\n<h3><b>\u0646\u0642\u0627\u0637 NPS \u0645\u0642\u0627\u0628\u0644 CSAT \u062f\u0631\u062c\u0629<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u064a\u0633\u062a \u0647\u064a \u0627\u0644\u0637\u0631\u064a\u0642\u0629 \u0627\u0644\u0648\u062d\u064a\u062f\u0629 \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646\u0643 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0644\u062a\u062d\u062f\u064a\u062f \u0645\u062f\u0649 \u0627\u0644\u0631\u0636\u0627. <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/ar\/net-promoter-score-survey\/\"><span style=\"font-weight: 400;\">Net Promoter Score (NPS)<\/span><\/a><span style=\"font-weight: 400;\"> \u0623\u064a\u0636\u064b\u0627 \u0639\u0644\u0649 \u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0645\u0632\u064a\u062f \u0639\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u064a\u0643\u0645\u0646 \u0627\u0644\u0627\u062e\u062a\u0644\u0627\u0641 \u0627\u0644\u0623\u0643\u062b\u0631 \u0623\u0647\u0645\u064a\u0629 \u0628\u064a\u0646 \u0627\u0644\u0627\u062b\u0646\u064a\u0646 \u0641\u064a \u0645\u062d\u0648\u0631 \u0627\u0644\u0633\u0624\u0627\u0644. \u0627\u0633\u062a\u0628\u064a\u0627\u0646 CSAT \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0645\u062d\u062f\u062f\u0629 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0628\u064a\u0646\u0645\u0627 \u062a\u062a\u062d\u0642\u0642 \u0623\u0633\u0626\u0644\u0629 NPS \u0645\u0646 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644 \u060c \u064a\u0645\u0643\u0646\u0643 \u0625\u0631\u0633\u0627\u0644 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u062f\u0631\u062c\u0629 CSAT \u0625\u0644\u0649 \u0627\u0644\u0623\u0634\u062e\u0627\u0635 \u0627\u0644\u0630\u064a\u0646 \u062a\u062d\u062f\u062b\u0648\u0627 \u0645\u0624\u062e\u0631\u064b\u0627 \u0645\u0639 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0623\u0646\u062a \u062a\u0641\u0635\u0644 \u0627\u0644\u0633\u0624\u0627\u0644 \u0644\u0645\u0639\u0631\u0641\u0629 \u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0644\u062f\u064a\u0647\u0645 \u062a\u062c\u0631\u0628\u0629 \u0645\u0645\u062a\u0639\u0629. \u0641\u064a \u0627\u0633\u062a\u0637\u0644\u0627\u0639 NPS \u060c \u062a\u0633\u0623\u0644 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0639\u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646\u0648\u0627 \u0633\u064a\u062d\u064a\u0644\u0648\u0646 \u0645\u0646\u062a\u062c\u0627\u062a\u0643 \u0625\u0644\u0649 \u0623\u0635\u062f\u0642\u0627\u0626\u0647\u0645 \u0648\u0639\u0627\u0626\u0644\u0627\u062a\u0647\u0645 \u060c \u0645\u0639 \u0645\u0631\u0627\u0639\u0627\u0629 \u062a\u062c\u0631\u0628\u062a\u0647\u0645 \u0627\u0644\u0625\u062c\u0645\u0627\u0644\u064a\u0629. \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0627\u0644\u062a\u0648\u0635\u064a\u0629 \u0628\u0639\u0645\u0644\u0643 \u060c \u064a\u062a\u0645 \u062a\u0635\u0646\u064a\u0641\u0647\u0645 \u0625\u0644\u0649 \u0645\u0631\u0648\u062c\u064a\u0646 \u0648\u0633\u0644\u0628\u064a\u064a\u0646 \u0648\u0645\u0646\u062a\u0642\u062f\u064a\u0646.<\/span><\/p>\n<h2><b>4 \u0623\u0633\u0628\u0627\u0628 \u0644\u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a CSAT<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">\u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0646\u062a\u0627\u0626\u062c \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u060c \u064a\u0645\u0643\u0646\u0643 \u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u0639\u062f\u0627\u0621 \u0648\u063a\u064a\u0631 \u0627\u0644\u0633\u0639\u062f\u0627\u0621. \u062a\u0648\u0627\u0635\u0644 \u0645\u0639\u0647\u0645 \u0644\u0645\u0639\u0631\u0641\u0629 \u0643\u064a\u0641 \u064a\u0645\u0643\u0646\u0643 \u062e\u062f\u0645\u062a\u0647\u0645 \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644. \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0648\u0644\u062f \u0645\u062b\u0644 \u0647\u0630\u0647 \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0627\u062a \u0641\u0631\u0635\u064b\u0627 \u062a\u062c\u0627\u0631\u064a\u0629 \u062c\u062f\u064a\u062f\u0629 \u060c \u0641\u064a \u062d\u064a\u0646 \u0623\u0646 \u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0645\u0632\u064a\u062f \u0639\u0646 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u063a\u064a\u0631 \u0627\u0644\u0631\u0627\u0636\u064a\u0646 \u0633\u064a\u0633\u0627\u0639\u062f\u0643 \u0641\u064a \u0627\u062a\u062e\u0627\u0630 \u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0633\u0631\u064a\u0639\u0629 \u0644\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u062a\u0647\u0645.&nbsp;<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u0633\u0647\u0644 \u0627\u0644\u0641\u0647\u0645<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0642\u0635\u064a\u0631\u0629 \u0648\u0633\u0647\u0644\u0629 \u0627\u0644\u0641\u0647\u0645. \u0644\u0627 \u064a\u062d\u062a\u0627\u062c \u0627\u0644\u0645\u0633\u062a\u062c\u064a\u0628\u0648\u0646 \u0625\u0644\u0649 \u0627\u0644\u0625\u0641\u0631\u0627\u0637 \u0641\u064a \u0627\u0644\u062a\u0641\u0643\u064a\u0631 \u0623\u0648 \u0625\u0639\u0637\u0627\u0621 \u0625\u062c\u0627\u0628\u0627\u062a \u0645\u0641\u0631\u0637\u0629 \u0627\u0644\u062a\u0639\u0642\u064a\u062f \u061b \u0623\u0646\u062a \u062a\u0633\u0623\u0644 \u0639\u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646\u0648\u0627 \u0642\u062f \u0627\u0633\u062a\u0645\u062a\u0639\u0648\u0627 \u0628\u062a\u062c\u0631\u0628\u062a\u0647\u0645 \u0645\u0639 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0623\u0645 \u0644\u0627. \u0646\u0638\u0631\u064b\u0627 \u0644\u0623\u0646\u0647\u0645 \u0644\u0627 \u064a\u0634\u0639\u0631\u0648\u0646 \u0628\u0623\u0646\u0643 \u062a\u062a\u062d\u062f\u062b \u0625\u0644\u064a\u0647\u0645 \u0628\u0627\u0633\u062a\u064a\u0627\u0621 \u060c \u064a\u062a\u0645 \u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0644\u0625\u062c\u0627\u0628\u0629 \u0639\u0644\u0649 \u0633\u0624\u0627\u0644\u0643.<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u062a\u062d\u062f\u064a\u062f \u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u062d\u0633\u064a\u0646<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u062a\u0633\u0645\u062d \u0644\u0643 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u062f\u0631\u062c\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0645\u0631\u0627\u0642\u0628\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644. \u064a\u0645\u0643\u0646\u0643 \u0628\u062f\u0621 \u0627\u0644\u0639\u0645\u0644\u064a\u0629 \u0641\u064a \u0643\u0644 \u0646\u0642\u0637\u0629 \u0627\u062a\u0635\u0627\u0644 \u062f\u0648\u0646 \u0625\u0631\u0628\u0627\u0643 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646. \u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644 \u060c \u064a\u0645\u0643\u0646\u0643 \u0637\u0644\u0628 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0628\u0639\u062f \u0625\u062c\u0631\u0627\u0621 \u0645\u0639\u0627\u0645\u0644\u0629 \u0623\u0648 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0642\u0633\u0645 \u0627\u0644\u062e\u062f\u0645\u0629. \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0633\u0627\u0639\u062f\u0643 \u0627\u0644\u0631\u062f\u0648\u062f \u0641\u064a \u0627\u0643\u062a\u0634\u0627\u0641 \u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0641\u064a \u0639\u0645\u0644\u0643.&nbsp;<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u062a\u0648\u0641\u064a\u0631 \u0627\u0644\u0648\u0642\u062a<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u062a\u0633\u062a\u063a\u0631\u0642 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u0628\u0636\u0639 \u062f\u0642\u0627\u0626\u0642 \u0641\u0642\u0637 \u0641\u064a \u0627\u0644\u0625\u0639\u062f\u0627\u062f \u0648\u0627\u0644\u0625\u062c\u0627\u0628\u0629. \u064a\u0645\u0643\u0646\u0643 \u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0645\u0646 \u062c\u0645\u0647\u0648\u0631 \u0643\u0628\u064a\u0631 \u0645\u0639 \u0639\u0627\u0626\u062f \u0627\u0633\u062a\u062b\u0645\u0627\u0631 \u0643\u0628\u064a\u0631. \u0628\u0627\u0644\u0645\u0642\u0627\u0631\u0646\u0629 \u0645\u0639 \u0627\u0644\u0623\u0633\u0627\u0644\u064a\u0628 \u0627\u0644\u0623\u062e\u0631\u0649 \u0644\u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0645\u062b\u0644 \u0627\u0644\u0645\u062c\u0645\u0648\u0639\u0627\u062a \u0627\u0644\u0645\u0631\u0643\u0632\u0629 \u0648\u0627\u0644\u0645\u0642\u0627\u0628\u0644\u0627\u062a \u0627\u0644\u0641\u0631\u062f\u064a\u0629 \u060c \u062a\u0642\u062f\u0645 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0639\u0628\u0631 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0642\u064a\u0645\u0629 \u0623\u0643\u0628\u0631.<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u0633\u0647\u0644\u0629 \u0627\u0644\u062a\u062d\u0644\u064a\u0644<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u0623\u0646 \u062a\u062a\u064a\u062d \u0644\u0643 \u0625\u0646\u0634\u0627\u0621 \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 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\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0627\u0633\u062a\u0639\u062f\u0627\u062f \u0644\u0625\u062e\u0628\u0627\u0631\u0643 \u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u062a\u0648\u0641\u0631 \u0639\u0645\u0644\u064a\u0629 \u0634\u0631\u0627\u0621 \u0633\u0644\u0633\u0629 \u0623\u0645 \u0644\u0627.<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0645\u0646\u062a\u062c<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u0623\u0631\u0633\u0644 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u064b\u0627 \u0645\u0631\u0629 \u0643\u0644 \u0631\u0628\u0639 \u0633\u0646\u0629 \u0623\u0648 \u0646\u062d\u0648 \u0630\u0644\u0643 \u0644\u0645\u0639\u0631\u0641\u0629 \u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0648\u0646 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\u0639\u0646 \u062d\u0644\u0648\u0644 \u0623\u0641\u0636\u0644.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u062f\u0631\u062c\u0629 \u062c\u064a\u062f\u0629 \u060c \u0642\u0645 \u0628\u0625\u062c\u0631\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0639\u0644\u0649 \u0641\u062a\u0631\u0627\u062a \u0645\u0646\u062a\u0638\u0645\u0629 \u060c \u0648\u0642\u0645 \u0628\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u062a\u063a\u064a\u064a\u0631 \u0641\u064a \u0627\u0644\u0646\u0642\u0627\u0637. \u0627\u0644\u062e\u0648\u0636 \u0641\u064a \u0627\u0644\u0633\u0628\u0628 \u0627\u0644\u062c\u0630\u0631\u064a \u0648\u0631\u0627\u0621 \u0627\u0644\u062a\u063a\u064a\u064a\u0631 \u0648\u0646\u0642\u0627\u0637 \u0627\u0644\u0632\u0646\u0627\u062f.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u0643\u064a\u0641 \u062a\u0632\u064a\u062f \u062f\u0631\u062c\u0627\u062a \u0631\u0636\u0627 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\u0627\u0644\u0645\u062c\u062a\u0645\u0639\u0627\u062a<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u062f\u0645\u062c \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0645\u0646 \u0645\u0635\u0627\u062f\u0631 \u0645\u062a\u0639\u062f\u062f\u0629<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0648\u0627\u0644\u062f\u0639\u0645<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0642\u0627\u0646\u0648\u0646 \u0628\u0634\u0623\u0646 \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a<\/span><\/li>\n<\/ol>\n<h2><b>\u0625\u064a\u062c\u0627\u0628\u064a\u0627\u062a \u0648\u0633\u0644\u0628\u064a\u0627\u062a \u062f\u0631\u062c\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">\u0645\u062b\u0644 \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u060c \u0641\u0625\u0646 \u062f\u0631\u062c\u0629 \u0627\u0644\u0631\u0636\u0627 \u0644\u0647\u0627 \u0623\u064a\u0636\u064b\u0627 \u0645\u0632\u0627\u064a\u0627\u0647\u0627 \u0648\u0639\u064a\u0648\u0628\u0647\u0627. \u062f\u0639\u0648\u0646\u0627 \u0646\u062c\u0631\u064a \u0628\u0633\u0631\u0639\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644\u0647\u0645.<\/span><\/p>\n<h3><b>\u0627\u0644\u0627\u064a\u062c\u0627\u0628\u064a\u0627\u062a<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0633\u0631\u064a\u0639 \u0648\u062e\u0627\u0644\u064a \u0645\u0646 \u0627\u0644\u0645\u062a\u0627\u0639\u0628 \u0648\u0641\u0639\u0627\u0644 \u0645\u0646 \u062d\u064a\u062b \u0627\u0644\u062a\u0643\u0644\u0641\u0629. \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0627\u062a \u0645\u0646 \u0647\u0630\u0647 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0633\u0647\u0644\u0629 \u0627\u0644\u062a\u0641\u0633\u064a\u0631 \u0648\u062a\u0633\u0627\u0639\u062f \u0641\u064a \u0627\u0644\u0643\u0634\u0641 \u0639\u0646 \u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0648\u0648\u0636\u0639 \u0627\u0644\u062e\u0637\u0637 \u0644\u0633\u062f \u0627\u0644\u0641\u062c\u0648\u0627\u062a.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u064a\u062d\u062a\u0648\u064a \u0645\u0624\u0634\u0631 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0623\u0645\u0631\u064a\u0643\u064a \u0639\u0644\u0649 \u0645\u0639\u0627\u064a\u064a\u0631 \u0645\u0631\u062c\u0639\u064a\u0629 \u062a\u0639\u0648\u062f \u0625\u0644\u0649 \u0639\u0627\u0645 1995. \u0648\u0647\u0648 \u064a\u062c\u0639\u0644 \u0645\u0646 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\u0644\u0627 \u064a\u0642\u0648\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u063a\u064a\u0631 \u0627\u0644\u0631\u0627\u0636\u064a\u0646 \u0623\u0648 \u0627\u0644\u0645\u062d\u0627\u064a\u062f\u064a\u0646 \u0628\u0645\u0644\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u0628\u0634\u0643\u0644 \u0646\u0634\u0637 \u060c \u0645\u0645\u0627 \u064a\u0624\u062f\u064a \u0625\u0644\u0649 \u0646\u062a\u0627\u0626\u062c \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0645\u0646\u062d\u0631\u0641\u0629.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0644\u0627 \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0627\u0644\u0631\u0636\u0627 \u0647\u0648 \u0627\u0644\u0639\u0627\u0637\u0641\u0629 \u0627\u0644\u0648\u062d\u064a\u062f\u0629 \u0627\u0644\u062a\u064a \u064a\u062c\u0628 \u0623\u062e\u0630\u0647\u0627 \u0641\u064a \u0627\u0644\u0627\u0639\u062a\u0628\u0627\u0631. 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\u0627\u0644\u0623\u0639\u0645\u0627\u0644<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u0645\u0646 \u0627\u0644\u0645\u0631\u062c\u062d \u0623\u0646 \u064a\u062a\u062d\u062f\u062b \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u063a\u064a\u0631 \u0627\u0644\u0631\u0627\u0636\u064a\u0646 \u0645\u0639 \u0623\u0635\u062f\u0642\u0627\u0626\u0647\u0645 \u0648\u0639\u0627\u0626\u0644\u0627\u062a\u0647\u0645 \u0639\u0646 \u062a\u062c\u0627\u0631\u0628\u0647\u0645 \u0627\u0644\u0633\u064a\u0626\u0629. \u0625\u0646\u0647 \u0644\u0627 \u064a\u0636\u0631 \u0641\u0642\u0637 \u0628\u0633\u0645\u0639\u0629 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u0644\u0643\u0646\u0647 \u0642\u062f \u064a\u0624\u062b\u0631 \u0633\u0644\u0628\u064b\u0627 \u0639\u0644\u0649 \u0625\u064a\u0631\u0627\u062f\u0627\u062a \u0639\u0645\u0644\u0643. \u064a\u0624\u062f\u064a \u0627\u062a\u062e\u0627\u0630 \u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062a\u062c\u0631\u0628\u0629 \u0625\u0644\u0649 \u0632\u064a\u0627\u062f\u0629 \u0639\u062f\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0631\u0627\u0636\u064a\u0646. \u0643\u0645\u0627 \u0623\u0646\u0647 \u064a\u0632\u064a\u062f \u0645\u0646 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0627\u0644\u062a\u0648\u0635\u064a\u0629 \u0628\u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0644\u0623\u0635\u062f\u0642\u0627\u0626\u0647\u0645 \u0648\u0632\u0645\u0644\u0627\u0626\u0647\u0645. \u0648\u0628\u0627\u0644\u062a\u0627\u0644\u064a \u060c \u0641\u0625\u0646 \u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645 \u064a\u0624\u062f\u064a \u0625\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 NPS \u0644\u0644\u0634\u0631\u0643\u0627\u062a.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u0639\u0645\u0644 \u0623\u0643\u062b\u0631 \u0631\u0628\u062d\u064a\u0629<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u0645\u0639 \u0648\u062c\u0648\u062f \u0639\u062f\u062f \u0623\u0642\u0644 \u0645\u0646 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 \u0648\u062a\u0643\u0631\u0627\u0631 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u060c \u0625\u0644\u0649 \u062c\u0627\u0646\u0628 \u0627\u0644\u0643\u0644\u0627\u0645 \u0627\u0644\u0633\u064a\u0626 \u0648\u062a\u0643\u0627\u0644\u064a\u0641 \u0627\u0644\u0627\u0633\u062a\u062d\u0648\u0627\u0630 \u0627\u0644\u0645\u0631\u062a\u0641\u0639\u0629 \u060c \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u062a\u0639\u0631\u0636 \u0639\u0645\u0644\u0643 \u0644\u0636\u0631\u0628\u0629 \u0634\u062f\u064a\u062f\u0629. \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0624\u062b\u0631 \u0628\u0634\u0643\u0644 \u062e\u0637\u064a\u0631 \u0639\u0644\u0649 \u062a\u0643\u0627\u0644\u064a\u0641 \u0627\u0644\u062a\u0634\u063a\u064a\u0644 \u0648\u0627\u0644\u0631\u0628\u062d\u064a\u0629 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643. \u0628\u0645\u062c\u0631\u062f \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0646 \u062e\u0637 \u0625\u0646\u062a\u0627\u062c \u0648\u0627\u062d\u062f \u060c \u064a\u0645\u0643\u0646\u0643 \u0628\u064a\u0639 \u0645\u0646\u062a\u062c\u0627\u062a\u0643 \u0648\u062e\u062f\u0645\u0627\u062a\u0643 \u0627\u0644\u0623\u062e\u0631\u0649 \u0648\u0628\u064a\u0639\u0647\u0627.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u062a\u0645\u062e\u0636 \u0623\u0642\u0644 \u0644\u0644\u0645\u0648\u0638\u0641\u064a\u0646<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u0645\u0639 \u062f\u0631\u062c\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062d\u0633\u0651\u0646\u0629 \u060c \u0633\u064a\u062d\u0635\u0644 \u0645\u0645\u062b\u0644\u0648 \u0627\u0644\u062e\u062f\u0645\u0629 \u0644\u062f\u064a\u0643 \u0639\u0644\u0649 \u0639\u062f\u062f \u0623\u0642\u0644 \u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0648\u0627\u0644\u0634\u0643\u0627\u0648\u0649. \u062a\u0634\u064a\u0631 \u0625\u062d\u062f\u0649 \u0627\u0644\u062f\u0631\u0627\u0633\u0627\u062a \u0625\u0644\u0649 \u0623\u0646 \u0645\u0646\u062f\u0648\u0628 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0627\u062f\u064a \u064a\u062a\u0644\u0642\u0649 \u062d\u0648\u0627\u0644\u064a \u0639\u0634\u0631 \u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0645\u0639\u0627\u062f\u064a\u0629 \u0643\u0644 \u064a\u0648\u0645. \u0642\u062f \u064a\u062a\u0639\u0627\u0645\u0644\u0648\u0646 \u0645\u0639\u0647\u0645 \u0628\u0634\u0643\u0644 \u062c\u064a\u062f \u060c \u0648\u0644\u0643\u0646 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0639\u0644\u064a\u0647\u0645 \u0628\u0630\u0644 \u062c\u0647\u0648\u062f \u062d\u062b\u064a\u062b\u0629 \u0644\u0625\u0631\u0636\u0627\u0621 \u0639\u0645\u0644\u0627\u0626\u0643 \u060c \u0641\u0642\u062f \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0627\u0644\u0646\u0638\u0631 \u0628\u0639\u0646\u0627\u064a\u0629 \u0641\u064a \u0639\u0645\u0644\u064a\u0627\u062a\u0643. \u064a\u0645\u0643\u0646 \u062a\u0648\u0642\u0639 \u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u0639\u0645\u0644\u0627\u0626\u0643 \u0628\u0634\u062c\u0627\u0639\u0629 \u0644\u0641\u062a\u0631\u0629 \u0637\u0648\u064a\u0644\u0629 \u0641\u0642\u0637. \u0625\u0630\u0627 \u0627\u0633\u062a\u0645\u0631 \u0627\u0644\u0627\u062a\u062c\u0627\u0647 \u060c \u0641\u0633\u064a\u062e\u0631\u062c\u0648\u0646 \u0641\u064a \u0627\u0644\u0646\u0647\u0627\u064a\u0629 \u0645\u0646 \u0627\u0644\u0645\u0646\u0638\u0645\u0629.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0625\u0646 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u062c\u064a\u062f\u0629 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u0639\u0632\u0632 \u0645\u0639\u0646\u0648\u064a\u0627\u062a \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0648\u064a\u0634\u062c\u0639\u0647\u0645 \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u0645\u0646\u062a\u062c\u0627\u062a \u0648\u062e\u062f\u0645\u0627\u062a \u0623\u0641\u0636\u0644. \u0643\u0645\u0627 \u0623\u0646\u0647 \u064a\u0633\u0627\u0639\u062f \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u0641\u064a \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0627\u0646\u062e\u0641\u0627\u0636 \u0645\u0639\u062f\u0644 \u0625\u0632\u0639\u0627\u062c \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646.<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u062f\u0631\u062c\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0627\u0644\u062a\u0639\u0631\u064a\u0641 \u062f\u0631\u062c\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (\u062f\u0631\u062c\u0629 CSAT) \u0647\u064a \u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062e\u0644\u0627\u0644 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0645\u0646 \u0633\u0624\u0627\u0644 \u0648\u0627\u062d\u062f. \u064a\u0637\u0644\u0628 \u0645\u0646 [&hellip;]<\/p>\n","protected":false},"author":39,"featured_media":107538,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[228],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u0645\u0627 \u0647\u064a \u062f\u0631\u062c\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 | 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