{"id":361447,"date":"2022-06-16T06:56:19","date_gmt":"2022-06-16T13:56:19","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=361447"},"modified":"2022-06-16T06:56:19","modified_gmt":"2022-06-16T13:56:19","slug":"increase-customer-satisfaction","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ar\/increase-customer-satisfaction\/","title":{"rendered":"\u0643\u064a\u0641\u064a\u0629 \u0632\u064a\u0627\u062f\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0623\u0639\u0645\u0627\u0644"},"content":{"rendered":"

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\u0627\u0642\u062a\u0631\u062d\u062a \u062f\u0631\u0627\u0633\u0629 \u062d\u062f\u064a\u062b\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0646 \u062d\u0648\u0627\u0644\u064a 65\u066a \u0645\u0646 \u0639\u0627\u0626\u062f\u0627\u062a \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0644\u0644\u0645\u0624\u0633\u0633\u0629 \u062a\u0623\u062a\u064a \u0645\u0646 \u0639\u0645\u0644\u0627\u0626\u0647\u0627 \u0627\u0644\u062d\u0627\u0644\u064a\u064a\u0646.<\/i><\/b><\/p>\n

20 \u0637\u0631\u064a\u0642\u0629 \u0645\u062b\u0628\u062a\u0629 \u0644\u0632\u064a\u0627\u062f\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/h2>\n

\u0644\u0636\u0645\u0627\u0646 \u062d\u0635\u0648\u0644\u0643 \u0639\u0644\u0649 \u0639\u0645\u0644\u0627\u0621 \u0633\u0639\u062f\u0627\u0621 \u0648\u0645\u062e\u0644\u0635\u064a\u0646 \u0648\u0632\u064a\u0627\u062f\u0629 \u0647\u0630\u0627 \u0627\u0644\u0639\u062f\u062f \u060c \u0639\u0644\u064a\u0643 \u0627\u0644\u0639\u0645\u0644 \u0645\u0646 \u0623\u062c\u0644 \u0631\u0641\u0639 \u0645\u0633\u062a\u0648\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/p>\n

\u062a\u0628\u0644\u063a \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0627\u0644\u0628\u064a\u0639 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062d\u0627\u0644\u064a\u064a\u0646 60-70\u066a \u060c \u0645\u0642\u0627\u0628\u0644 \u0639\u0645\u0644\u0627\u0621 \u062c\u062f\u062f \u0628\u0646\u0633\u0628\u0629 5-20\u066a.<\/i><\/b><\/p>\n

\u0625\u0644\u064a\u0643 \u0643\u064a\u0641 \u064a\u0645\u0643\u0646\u0643 \u0632\u064a\u0627\u062f\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 20 \u0637\u0631\u064a\u0642\u0629 \u0645\u062e\u062a\u0644\u0641\u0629.<\/span><\/p>\n

1. \u0641\u0647\u0645 \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/h3>\n

\u0644\u0627 \u064a\u0645\u0643\u0646\u0643 \u0623\u0646 \u062a\u0623\u0645\u0644 \u0641\u064a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0625\u0631\u0636\u0627\u0626\u0647\u0645 \u0625\u0630\u0627 \u0641\u0634\u0644\u062a \u0641\u064a \u0641\u0647\u0645 \u062a\u0648\u0642\u0639\u0627\u062a\u0647\u0645 \u0648\u062a\u062d\u0642\u064a\u0642\u0647\u0627.<\/span><\/p>\n

\u0623\u0634\u0627\u0631\u062a \u062f\u0631\u0627\u0633\u0629 \u062d\u062f\u064a\u062b\u0629 \u0641\u064a \u0627\u0644\u0648\u0644\u0627\u064a\u0627\u062a \u0627\u0644\u0645\u062a\u062d\u062f\u0629 \u0625\u0644\u0649 \u0623\u0646 \u062d\u0648\u0627\u0644\u064a 50\u066a \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u0639\u062a\u0642\u062f\u0648\u0646 \u0623\u0646 \u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0644\u0627 \u062a\u0644\u0628\u064a \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/i><\/b><\/p>\n

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2. \u062c\u0631\u0628 \u0627\u0644\u0631\u062d\u0644\u0629 \u0628\u0646\u0641\u0633\u0643<\/span><\/h3>\n

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3. \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u0648\u0643\u0644\u0627\u0626\u0643<\/span><\/h3>\n

\u063a\u0627\u0644\u0628\u064b\u0627 \u0645\u0627 \u064a\u062a\u0645 \u0625\u063a\u0641\u0627\u0644\u0647 \u060c \u0648\u0644\u0643\u0646\u0643 \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0648\u0643\u0644\u0627\u0626\u0643 \u0628\u0627\u0646\u062a\u0638\u0627\u0645 \u0648\u0639\u0644\u0649 \u0623\u0633\u0627\u0633 \u0627\u0644\u062d\u0627\u062c\u0629. \u0647\u0645 \u0627\u0644\u0630\u064a\u0646 \u064a\u0648\u0627\u062c\u0647\u0648\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0628\u0627\u0634\u0631\u0629 \u061b \u064a\u0639\u0631\u0641\u0648\u0646 \u0645\u0627 \u0647\u064a \u0627\u0644\u0642\u0636\u0627\u064a\u0627. \u0627\u0633\u062a\u062e\u062f\u0645 \u0647\u0630\u0647 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0644\u0625\u0635\u0644\u0627\u062d \u0623\u064a \u0623\u0648\u062c\u0647 \u0642\u0635\u0648\u0631 \u0644\u062f\u064a\u0643 \u0641\u064a \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644.<\/span><\/p>\n

\u0645\u0646 \u0627\u0644\u0645\u0647\u0645 \u0623\u064a\u0636\u064b\u0627 \u0623\u0646 \u062a\u062b\u0642 \u0641\u064a \u0648\u0643\u0644\u0627\u0626\u0643 \u0648\u062a\u0645\u0643\u0646\u0647\u0645. \u062f\u0639\u0647\u0645 \u064a\u0634\u0627\u0631\u0643\u0648\u0646 \u0641\u064a \u0627\u0644\u0639\u0645\u0644\u064a\u0629 \u0648\u062d\u0644 \u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u062d\u0645\u0627\u0633. \u0625\u0630\u0627 \u0644\u0645 \u064a\u0646\u062c\u062d \u0630\u0644\u0643 \u0639\u0644\u0649 \u0627\u0644\u0625\u0637\u0644\u0627\u0642 \u060c \u0641\u064a\u0645\u0643\u0646\u0647\u0645 \u062f\u0627\u0626\u0645\u064b\u0627 \u062a\u0635\u0639\u064a\u062f\u0647. \u0633\u064a\u0636\u0645\u0646 \u0630\u0644\u0643 \u0645\u0634\u0627\u0631\u0643\u062a\u0647\u0645 \u0648\u0633\u064a\u0642\u0644\u0644 \u062a\u0646\u0627\u0642\u0635 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646.<\/span><\/p>\n

\u062a\u0634\u064a\u0631 \u0627\u0644\u062f\u0631\u0627\u0633\u0627\u062a \u0627\u0644\u062d\u062f\u064a\u062b\u0629 \u0625\u0644\u0649 \u0627\u0633\u062a\u0642\u0627\u0644\u0629 \u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u062f\u0639\u0645 \u0645\u0646 \u0639\u0645\u0644\u0647\u0645 \u0628\u0633\u0628\u0628 \u0628\u064a\u0626\u0627\u062a \u0639\u0645\u0644\u0647\u0645 \u0628\u062f\u0644\u0627\u064b \u0645\u0646 \u062a\u0639\u0648\u064a\u0636\u0627\u062a\u0647\u0645.<\/i><\/b><\/p>\n

4. \u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0639\u0645\u0644\u0627\u0626\u0643 \u0628\u0637\u0631\u064a\u0642\u0629 \u0635\u062d\u064a\u062d\u0629<\/span><\/h3>\n

\u062f\u0648\u0646 \u0623\u0646 \u062a\u0642\u0648\u0644 \u0644\u0643\u0646\u0647\u0627 \u0645\u0647\u0645\u0629 \u062c\u062f\u064b\u0627. \u0627\u0639\u062a\u0646 \u0628\u0639\u0645\u0644\u0627\u0626\u0643 \u0628\u0627\u0644\u0637\u0631\u064a\u0642\u0629 \u0627\u0644\u062a\u064a \u062a\u062a\u0648\u0642\u0639\u0647\u0627 \u062b\u0645 \u0627\u0631\u0641\u0639 \u0647\u0630\u0627 \u0627\u0644\u0645\u0633\u062a\u0648\u0649. \u0639\u0627\u0645\u0644\u0647\u0645 \u0628\u0627\u062d\u062a\u0631\u0627\u0645 \u0648\u0623\u0642\u0635\u0649 \u0642\u062f\u0631 \u0645\u0646 \u0627\u0644\u0627\u0647\u062a\u0645\u0627\u0645 \u0648\u0627\u0644\u0627\u0644\u062a\u0632\u0627\u0645. \u064a\u062c\u0628 \u0623\u0646 \u064a\u0646\u0639\u0643\u0633 \u0647\u0630\u0627 \u0641\u064a \u062c\u0645\u064a\u0639 \u0641\u0631\u0642\u0643 \u0648\u0648\u0638\u0627\u0626\u0641\u0643. \u062a\u0639\u0627\u0637\u0641 \u0645\u0639 \u0645\u0634\u0643\u0644\u0627\u062a\u0647\u0645 \u0639\u0646\u062f\u0645\u0627 \u064a\u0646\u0634\u0631\u0648\u0646 \u0645\u062e\u0627\u0648\u0641\u0647\u0645 \u060c \u0648\u0627\u0641\u0647\u0645 \u0623\u0633\u0628\u0627\u0628\u0647\u0645 \u0648\u0631\u0627\u0621 \u0623\u064a \u0645\u062e\u0627\u0648\u0641 \u0645\u0646 \u0627\u0644\u062a\u0646\u0642\u0644 \u0641\u064a \u0645\u0648\u0642\u0639 \u0627\u0644\u0648\u064a\u0628 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0623\u0648 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0628\u0627\u0644\u062f\u0639\u0645 \u060c \u0648\u0645\u0627 \u0625\u0644\u0649 \u0630\u0644\u0643. \u0625\u0630\u0627 \u0634\u0639\u0631 \u0627\u0644\u0639\u0645\u064a\u0644 \u0623\u0646 \u0645\u0648\u0642\u0639 \u0627\u0644\u0648\u064a\u0628 \u0644\u064a\u0633 \u0645\u0641\u064a\u062f\u064b\u0627 \u0623\u0648 \u064a\u0635\u0639\u0628 \u0627\u0644\u062a\u0646\u0642\u0644 \u0641\u064a\u0647 \u060c \u0641\u0642\u0645 \u0628\u0625\u062c\u0631\u0627\u0621 \u0645\u062d\u0627\u062f\u062b\u0629 \u0645\u0628\u0627\u0634\u0631\u0629 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0647\u0630\u0647 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a. \u062a\u0628\u0630\u0644 \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062c\u0647\u0648\u062f\u064b\u0627 \u0644\u062c\u0639\u0644 \u0645\u0648\u0627\u0642\u0639 \u0627\u0644\u0648\u064a\u0628 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0647\u0645 \u0633\u0647\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0648\u062c\u0630\u0627\u0628\u0629 \u0628\u0635\u0631\u064a\u064b\u0627 \u0644\u0625\u0631\u0636\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/p>\n

5. \u062a\u062f\u0631\u064a\u0628<\/span><\/h3>\n

\u0641\u0631\u0642\u0643 \u0625\u0646 \u0627\u0644\u0641\u0631\u0642 \u0627\u0644\u062a\u064a \u062a\u0645 \u062a\u062f\u0631\u064a\u0628\u0647\u0627 \u062c\u064a\u062f\u064b\u0627 \u0647\u064a \u0627\u0644\u0623\u0641\u0636\u0644 \u0641\u064a \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062d\u0644\u0647\u0627.\u0627\u0644\u0645\u062f\u0631\u0628\u0629 <\/span>\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span> \u0628\u0633\u062c\u0644\u0627\u062a \u0623\u0641\u0636\u0644 \u0648\u062a\u0632\u064a\u062f \u0628\u0634\u0643\u0644 \u0643\u0628\u064a\u0631 \u0645\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645.<\/span><\/p>\n

\u0623\u0641\u0627\u062f \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u062d\u062f\u064a\u062b \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0627\u0644\u0648\u0644\u0627\u064a\u0627\u062a \u0627\u0644\u0645\u062a\u062d\u062f\u0629 \u0623\u0646 69 \u066a \u0645\u0646\u0647\u0645 \u064a\u0634\u0639\u0631\u0648\u0646 \u0623\u0646 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0636\u0631\u0648\u0631\u064a\u0629 \u0644\u0644\u063a\u0627\u064a\u0629 \u0644\u0648\u0644\u0627\u0626\u0647\u0645 \u062a\u062c\u0627\u0647 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629.<\/i><\/b><\/p>\n

6. \u062a\u0642\u0644\u064a\u0644 \u0623\u0648\u0642\u0627\u062a<\/span><\/h3>\n

\u0627\u0631\u062a\u0641\u0627\u0639 \u0623\u0648\u0642\u0627\u062a \u0627\u0644\u0627\u0646\u062a\u0638\u0627\u0631 \u0625\u0644\u0649 \u062e\u0641\u0636 \u062f\u0631\u062c\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0643\u0628\u064a\u0631. \u062a\u0642\u0639 \u0639\u0644\u0649 \u0639\u0627\u062a\u0642 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0645\u0633\u0624\u0648\u0644\u064a\u0629 \u0627\u0644\u062a\u062e\u0637\u064a\u0637 \u0644\u0645\u0648\u0638\u0641\u064a \u0627\u0644\u062f\u0639\u0645 \u0648\u062a\u0648\u0638\u064a\u0641\u0647\u0645. \u0644\u0627 \u064a\u0645\u0643\u0646\u0643 \u062a\u0642\u062f\u064a\u0645 \u0623\u0639\u0630\u0627\u0631 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u062b\u0644 \u0639\u062f\u062f \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0643\u0628\u064a\u0631 \u0648\u0646\u0642\u0635 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0648\u0645\u0648\u0633\u0645 \u0627\u0644\u0639\u0637\u0644\u0627\u062a \u0648\u0645\u0627 \u0625\u0644\u0649 \u0630\u0644\u0643. \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u062a\u0648\u0642\u0639 \u0645\u062b\u0644 \u0647\u0630\u0647 \u0627\u0644\u0645\u0648\u0627\u0642\u0641 \u0648\u062a\u062e\u0637\u064a\u0637 \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0648\u0641\u0642\u064b\u0627 \u0644\u0630\u0644\u0643.<\/span><\/p>\n

7. \u062a\u0642\u062f\u064a\u0645 \u0645\u0633\u0627\u0639\u062f\u0629 \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0642\u0646\u0648\u0627\u062a<\/span><\/h3>\n

\u0642\u062f \u062a\u0643\u0648\u0646 \u0647\u0646\u0627\u0643 \u062f\u0627\u0626\u0645\u064b\u0627 \u0628\u0639\u0636 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0627\u0644\u062a\u064a \u0642\u062f \u064a\u0648\u0627\u062c\u0647\u0647\u0627 \u0639\u0645\u0644\u0627\u0624\u0643 \u0628\u0633\u0628\u0628 \u0627\u0644\u0625\u0634\u0631\u0627\u0641 \u0623\u0648 \u0644\u0633\u0628\u0628 \u0622\u062e\u0631. \u0642\u0645 \u0628\u062a\u0648\u0641\u064a\u0631 \u0645\u0642\u0627\u0637\u0639 \u0627\u0644\u0641\u064a\u062f\u064a\u0648 \u0648\u0627\u0644\u0645\u0633\u062a\u0646\u062f\u0627\u062a \u0648\u062c\u0645\u064a\u0639 \u0623\u0646\u0648\u0627\u0639 \u0636\u0645\u0627\u0646\u0627\u062a \u0627\u0644\u062f\u0639\u0645 \u0644\u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0628\u0623\u0646\u0641\u0633\u0647\u0645. \u0627\u0637\u0644\u0628 \u0645\u0646\u0647\u0645 \u0627\u0644\u0648\u0635\u0648\u0644 \u0644\u062f\u0639\u0645 \u0627\u0644\u0642\u0636\u0627\u064a\u0627 \u0627\u0644\u0645\u0639\u0642\u062f\u0629 \u0641\u0642\u0637. \u0644\u0646 \u064a\u0642\u062f\u0631 \u0639\u0645\u0644\u0627\u0624\u0643 \u0630\u0644\u0643 \u0641\u062d\u0633\u0628 \u060c \u0628\u0644 \u0633\u064a\u0633\u0627\u0639\u062f\u0647\u0645 \u0623\u064a\u0636\u064b\u0627 \u0641\u064a \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0627\u0644\u062d\u0644\u0648\u0644 \u0628\u0634\u0643\u0644 \u0623\u0633\u0631\u0639.<\/span><\/p>\n

8. \u0627\u0633\u062a\u0645\u0639 \u0625\u0644\u0649 \u0639\u0645\u0644\u0627\u0626\u0643<\/span><\/h3>\n

\u0627\u0633\u062a\u0645\u0639 \u0625\u0644\u0649 \u0639\u0645\u0644\u0627\u0626\u0643 \u060c \u0633\u0648\u0627\u0621 \u0643\u0627\u0646\u0648\u0627 \u0631\u0627\u0636\u064a\u0646 \u0623\u0648 \u063a\u064a\u0631 \u0631\u0627\u0636\u064a\u0646. \u0627\u0643\u062a\u0634\u0641 \u0645\u0627 \u064a\u0646\u0627\u0633\u0628\u0643 \u0648\u0645\u0627 \u0627\u0644\u0630\u064a \u064a\u0642\u0641 \u0641\u064a \u0637\u0631\u064a\u0642 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0645\u062a\u0627\u0632\u0629.\u0628\u0625\u062c\u0631\u0627\u0621 <\/span>\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT)<\/span> \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 <\/span>\u0645\u0646\u0635\u0629 \u0625\u062f\u0627\u0631\u0629<\/span><\/a> . \u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0648\u0643\u064a\u0641 \u064a\u0645\u0643\u0646\u0643 \u062a\u062d\u0633\u064a\u0646\u0647\u0627. \u0625\u0630\u0627 \u0623\u062c\u0631\u064a\u062a \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0631\u0623\u064a \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0644\u0643\u0646\u0643 \u0644\u0645 \u062a\u062a\u0635\u0631\u0641 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0647\u0645 \u060c \u0641\u0644\u0646 \u062a\u062c\u0639\u0644\u0647\u0645 \u0633\u0639\u062f\u0627\u0621. \u0644\u0627 \u062a\u0641\u0642\u062f \u0639\u0645\u0644\u0627\u0626\u0643 \u0628\u0647\u0630\u0647 \u0627\u0644\u0637\u0631\u064a\u0642\u0629 \u0644\u0645\u0646\u0627\u0641\u0633\u064a\u0643. \u0627\u0634\u0631\u0643 \u062c\u0645\u064a\u0639 \u0641\u0631\u0642\u0643 \u0648\u0627\u0639\u0645\u0644 \u0639\u0644\u0649 \u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0647\u062f\u0641 \u0627\u0644\u0645\u0634\u062a\u0631\u0643 \u0627\u0644\u0645\u062a\u0645\u062b\u0644 \u0641\u064a \u0631\u0641\u0639 \u0645\u0633\u062a\u0648\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/p>\n

9. \u0628\u0646\u0627\u0621 \u0627\u0644\u0645\u062c\u062a\u0645\u0639\u0627\u062a<\/span><\/h3>\n

\u064a\u0639\u062f \u0625\u0646\u0634\u0627\u0621 \u0627\u0644\u0645\u062c\u062a\u0645\u0639\u0627\u062a \u0637\u0631\u064a\u0642\u0629 \u0631\u0627\u0626\u0639\u0629 \u0644\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0623\u0646\u0634\u0637\u0629 \u0627\u0644\u062a\u0631\u0648\u064a\u062c\u064a\u0629 \u0648\u0627\u0644\u062a\u0633\u0648\u064a\u0642\u064a\u0629 \u0648\u0645\u0639\u0627\u0644\u062c\u0629 \u0645\u062e\u0627\u0648\u0641 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0625\u0646 \u0648\u062c\u0648\u062f \u0645\u062f\u064a\u0631 \u0645\u062c\u062a\u0645\u0639 \u064a\u0639\u0632\u0632 \u0648\u062c\u0648\u062f\u0643 \u0639\u0644\u0649 \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a \u0648\u0627\u0633\u062a\u062c\u0627\u0628\u062a\u0643. \u064a\u0645\u0643\u0646 \u0644\u0645\u062f\u064a\u0631 \u0627\u0644\u0645\u062c\u062a\u0645\u0639 \u0645\u0631\u0627\u0642\u0628\u0629 \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0627\u062a \u0648\u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0633\u064a\u0631 \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0627\u062a \u0641\u064a \u0627\u0644\u0627\u062a\u062c\u0627\u0647 \u0627\u0644\u0635\u062d\u064a\u062d. \u064a\u0645\u0643\u0646\u0647\u0645 \u0645\u0631\u0627\u0642\u0628\u0629 \u0623\u064a \u0645\u062e\u0627\u0648\u0641 \u062a\u062a\u0639\u0644\u0642 \u0628\u0627\u0644\u0645\u0646\u062a\u062c \u0623\u0648 \u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u0625\u0628\u0644\u0627\u063a \u0627\u0644\u0641\u0631\u064a\u0642 \u0644\u062d\u0644\u0647\u0627 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628. \u062a\u0639\u062f \u0627\u0644\u0645\u062c\u062a\u0645\u0639\u0627\u062a \u0637\u0631\u064a\u0642\u0629 \u0631\u0627\u0626\u0639\u0629 \u0644\u062c\u0645\u0639 \u0623\u0641\u0643\u0627\u0631 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u062c\u062f\u064a\u062f\u0629 \u0648\u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0639\u0644\u0649 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u062d\u0627\u0644\u064a\u0629 \u0648\u0627\u0644\u0642\u0627\u062f\u0645\u0629.<\/span><\/p>\n

10. \u0636\u0645\u0627\u0646 \u0631\u0636\u0627<\/span><\/h3>\n

\u0627\u0644\u0645\u0648\u0638\u0641 \u062e\u0628\u0631\u0629 \u0627\u0644\u0645\u0648\u0638\u0641 (EX) \u0648\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 (CX) \u0645\u0631\u062a\u0628\u0637\u0627\u0646 \u0627\u0631\u062a\u0628\u0627\u0637\u064b\u0627 \u0648\u062b\u064a\u0642\u064b\u0627. \u0645\u0646 \u0627\u0644\u0645\u0639\u0631\u0648\u0641 \u0623\u0646 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0627\u0644\u0645\u0646\u062f\u0645\u062c\u064a\u0646 \u064a\u0628\u0630\u0644\u0648\u0646 \u0642\u0635\u0627\u0631\u0649 \u062c\u0647\u062f\u0647\u0645 \u0644\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0621 \u0631\u0627\u0626\u0639\u0629. \u0642\u062f\u0650\u0651\u0631 \u0645\u0648\u0638\u0641\u064a\u0643 \u060c \u0648\u0643\u0627\u0641\u0626 \u062c\u0647\u0648\u062f\u0647\u0645 \u060c \u0648\u0627\u0645\u0646\u062d\u0647\u0645 \u0628\u064a\u0626\u0629 \u0639\u0645\u0644 \u0631\u0627\u0626\u0639\u0629 \u060c \u0648\u0623\u062b\u0631\u064a \u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0626\u0643. \u0646\u0646\u0627\u0642\u0634 \u0647\u0630\u0627 \u0628\u062a\u0641\u0635\u064a\u0644 \u0643\u0628\u064a\u0631 \u0641\u064a <\/span>\u062a\u0647\u0645 \u0639\u0645\u0644\u0627\u0626\u0646\u0627 \u0648\u0645\u0648\u0638\u0641\u064a\u0646\u0627<\/span> \u0645\u062f\u0648\u0646\u0629<\/span><\/p>\n

11. \u062a\u062d\u0633\u064a\u0646 NPS<\/span><\/h3>\n

Net Promoter Score (NPS)<\/span> \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u064a\u0642\u064a\u0633 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0633\u062a\u0639\u062f\u0627\u062f \u0639\u0645\u0644\u0627\u0626\u0643 \u0644\u0644\u062a\u0648\u0635\u064a\u0629 \u0628\u0645\u0646\u062a\u062c\u0627\u062a\u0643 \u0648\u062e\u062f\u0645\u0627\u062a\u0643 \u0644\u0623\u062d\u0628\u0627\u0626\u0647\u0645 \u0648\u0623\u0642\u0631\u0627\u0646\u0647\u0645. \u0642\u0645 \u0628\u0625\u062c\u0631\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS \u0644\u0642\u064a\u0627\u0633 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c \u0627\u0644\u062e\u0627\u0635 \u0628\u0643. \u063a\u0627\u0644\u0628\u064b\u0627 \u0645\u0627 \u064a\u0624\u062f\u064a \u0632\u064a\u0627\u062f\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u0627\u0631\u062a\u0641\u0627\u0639 NPS.\u062f\u0631\u062c\u0629 <\/span>NPS \u0627\u0644\u062c\u064a\u062f\u0629<\/span> \u0636\u0631\u0648\u0631\u064a\u0629 \u0644\u0641\u0647\u0645 \u0645\u0648\u0642\u0641\u0643 \u0641\u064a\u0645\u0627 \u064a\u062a\u0639\u0644\u0642 \u0628\u0645\u0646\u0627\u0641\u0633\u064a\u0643. \u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u0645\u0627 \u064a\u0641\u0639\u0644\u0647 \u0645\u0646\u0627\u0641\u0633\u0648\u0643 \u0628\u0634\u0643\u0644 \u0645\u062e\u062a\u0644\u0641 \u0623\u0648 \u0623\u0641\u0636\u0644 \u0639\u0646\u0643 \u0648\u0642\u0645 \u0628\u062a\u062d\u0633\u064a\u0646 NPS \u0627\u0644\u062e\u0627\u0635 \u0628\u0643. \u0633\u064a\u0633\u0627\u0639\u062f \u0647\u0630\u0627 \u0641\u064a \u062a\u0639\u0632\u064a\u0632 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.\u00a0<\/span><\/p>\n

12. \u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0645\u0646\u062a\u0642\u062f\u064a NPS<\/span><\/h3>\n

\u064a\u0644\u0639\u0628 CSAT \u0648 CX \u062f\u0648\u0631\u064b\u0627 \u062d\u0627\u0633\u0645\u064b\u0627 \u0641\u064a \u0625\u062f\u0627\u0631\u0629 \u062a\u0635\u0648\u0631 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u0635\u0648\u0631\u062a\u0647\u0627. \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0646\u0627\u062c\u062d\u0629 \u0627\u0644\u062a\u064a \u062a\u0647\u062a\u0645 \u0648\u062a\u0646\u0641\u0630 \u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0621 \u0631\u0627\u0626\u0639\u0629 \u062a\u062a\u0627\u0628\u0639 \u0639\u0644\u0649 \u0627\u0644\u0641\u0648\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u063a\u064a\u0631 \u0627\u0644\u0631\u0627\u0636\u064a\u0646. \u064a\u0633\u0627\u0639\u062f \u0647\u0630\u0627 \u0641\u064a \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u062e\u0627\u0648\u0641\u0647\u0645 \u060c \u0648\u0627\u062d\u062a\u0648\u0627\u0621 \u063a\u0636\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0648\u062a\u062c\u0646\u0628 \u0627\u0646\u062a\u0634\u0627\u0631 \u0627\u0644\u0643\u0644\u0645\u0627\u062a \u0627\u0644\u0634\u0641\u0647\u064a\u0629 \u0627\u0644\u0633\u064a\u0626\u0629 \u0623\u0648 \u0627\u0644\u0633\u0644\u0628\u064a\u0629.<\/span><\/p>\n

\u062a\u0648\u0641\u0631 \u0642\u0646\u0648\u0627\u062a \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a \u0645\u062b\u0644 Twitter \u0648 Facebook \u0648 Instagram \u0648 LinkedIn \u0648\u0645\u0627 \u0625\u0644\u0649 \u0630\u0644\u0643 \u060c \u062e\u064a\u0627\u0631 \u0646\u0634\u0631 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0648\u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0648\u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0628\u0646\u0642\u0631\u0629 \u0632\u0631 \u0648\u0627\u062d\u062f\u0629. \u064a\u062c\u0628 \u0623\u0646 \u064a\u0643\u0648\u0646 \u062a\u062c\u0646\u0628 \u0630\u0644\u0643 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0645\u062a\u0627\u0628\u0639\u0629 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0645\u062d\u0644 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0627\u0644\u0631\u0626\u064a\u0633\u064a. \u0646\u062d\u0646 \u0646\u0637\u0644\u0642 \u0639\u0644\u0649 \u0630\u0644\u0643 <\/span>\u0627\u0633\u0645 “Detractor Recovery<\/span>” \u060c <\/span>\u0645\u0646\u0635\u0629 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/a> \u0644\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u062a\u062a\u0628\u0639 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0633\u0644\u0628\u064a\u0629 \u062a\u0644\u0642\u0627\u0626\u064a\u064b\u0627 \u0648\u0627\u062a\u062e\u0627\u0630 \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628.<\/span><\/p>\n

13. \u0644\u0627 \u062a\u062a\u062c\u0627\u0647\u0644 \u0627\u0644\u0639\u0646\u0627\u0635\u0631 \u0627\u0644\u0633\u0644\u0628\u064a\u0629<\/span><\/h3>\n

\u0639\u0646\u062f \u0625\u062c\u0631\u0627\u0621 \u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 <\/span>\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS<\/span>\u060c \u064a\u062a\u0645 \u062a\u0635\u0646\u064a\u0641 \u0627\u0644\u0645\u0633\u062a\u062c\u064a\u0628\u064a\u0646 \u0625\u0644\u0649 \u062b\u0644\u0627\u062b\u0629 \u0623\u0646\u0648\u0627\u0639 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0625\u062c\u0627\u0628\u0627\u062a\u0647\u0645. \u0627\u0644\u0645\u0631\u0648\u062c\u0648\u0646 \u0647\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u064a\u0635\u0646\u0641\u0648\u0646 9 \u0623\u0648 10 \u062d\u0633\u0628 \u0631\u063a\u0628\u062a\u0647\u0645 \u0641\u064a \u0627\u0644\u062a\u0648\u0635\u064a\u0629 \u0628\u0645\u0646\u062a\u062c\u0627\u062a \u0623\u0648 \u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0644\u0623\u062d\u0628\u0627\u0626\u0647\u0645 \u0648\u0632\u0645\u0644\u0627\u0626\u0647\u0645. \u0627\u0644\u0645\u0646\u062a\u0642\u062f\u0648\u0646 \u0647\u0645 \u0627\u0644\u0630\u064a\u0646 \u064a\u0635\u0646\u0641\u0648\u0646 \u0625\u0645\u0627 6 \u0623\u0648 \u0623\u0642\u0644 \u0648\u064a\u0645\u062b\u0644\u0648\u0646 \u0645\u062e\u0627\u0637\u0631\u0629 \u0632\u0627\u0626\u062f\u0629. \u0633\u064a\u062a\u062d\u0648\u0644\u0648\u0646 \u0625\u0644\u0649 \u0645\u0646\u0627\u0641\u0633\u064a \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0641\u064a \u0627\u0644\u0641\u0631\u0635\u0629 \u0627\u0644\u062a\u0627\u0644\u064a\u0629 \u0627\u0644\u0645\u062a\u0627\u062d\u0629. \u0627\u0644\u062e\u0627\u0645\u0644\u0629 \u062a\u0642\u0639 \u0628\u064a\u0646\u0647\u0645\u0627 \u061b \u0642\u0627\u0645\u0648\u0627 \u0628\u062a\u0642\u064a\u064a\u0645\u0643 \u0625\u0645\u0627 \u0628\u0640 7 \u0623\u0648 8. \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0645\u0630\u0646\u0628\u0629 \u0628\u062a\u062c\u0627\u0647\u0644 \u0633\u0644\u0628\u064a\u0627\u062a\u0647\u0627 \u0641\u064a \u0627\u0644\u063a\u0627\u0644\u0628 \u0644\u0623\u0646\u0647\u0627 \u0644\u0627 \u062a\u0631\u0648\u062c \u0644\u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u0644\u0627 \u062a\u062a\u062d\u062f\u062b \u0639\u0646\u0647\u0627 \u0628\u0634\u0643\u0644 \u0633\u064a\u0621. \u0648\u0645\u0639 \u0630\u0644\u0643 \u060c \u064a\u062c\u0628 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0646\u0627\u0635\u0631 \u0627\u0644\u062e\u0627\u0645\u0644\u0629 \u0623\u0648\u0644\u0648\u064a\u0629 \u0644\u062c\u0645\u064a\u0639 \u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629. \u0645\u0639 \u0628\u0639\u0636 \u0627\u0644\u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0639\u0644\u0649 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0639\u0645\u0644\u064a\u0627\u062a\u0647\u0645 \u060c \u064a\u0645\u0643\u0646\u0647\u0645 \u0623\u0646 \u064a\u0635\u0628\u062d\u0648\u0627 \u0645\u0631\u0648\u0651\u062c\u064a\u0646 \u0644\u0643. \u0627\u0642\u0631\u0623 \u0647\u0630\u0647 \u0627\u0644\u0645\u062f\u0648\u0646\u0629 \u062d\u0648\u0644 <\/span>NPS passives<\/span> \u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a.<\/span><\/p>\n

14. \u0627\u062c\u0639\u0644 CSAT \u062c\u0632\u0621\u064b\u0627 \u0645\u0646 \u062b\u0642\u0627\u0641\u0629 \u0634\u0631\u0643\u062a\u0643<\/span><\/h3>\n

. \u0627\u062c\u0639\u0644 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062c\u0632\u0621\u064b\u0627 \u0645\u0646 \u0627\u0644\u062d\u0645\u0636 \u0627\u0644\u0646\u0648\u0648\u064a \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u060c \u0648\u062b\u0642\u0627\u0641\u0629 \u0634\u0631\u0643\u062a\u0643. \u062f\u0639 \u062c\u0645\u064a\u0639 \u0645\u0628\u0627\u062f\u0631\u0627\u062a\u0643 \u0648\u0639\u0645\u0644\u064a\u0627\u062a\u0643 \u0645\u062f\u0641\u0648\u0639\u0629 \u0628\u0647\u0630\u0627 \u0627\u0644\u0647\u062f\u0641 \u0627\u0644\u062a\u0646\u0638\u064a\u0645\u064a \u0627\u0644\u0645\u0634\u062a\u0631\u0643. \u0639\u0646\u062f\u0645\u0627 \u064a\u0628\u062f\u0623 \u0627\u0644\u0645\u0648\u0638\u0641\u0648\u0646 \u0641\u064a \u0645\u0648\u0627\u0621\u0645\u0629 \u0623\u0647\u062f\u0627\u0641\u0647\u0645 \u0627\u0644\u0641\u0631\u062f\u064a\u0629 \u0645\u0639 \u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u0634\u0631\u0643\u0629 \u060c \u0633\u062a\u062a\u062d\u0633\u0646 \u062a\u062c\u0627\u0631\u0628 \u0639\u0645\u0644\u0627\u0626\u0643. \u0633\u064a\u0643\u0648\u0646 \u0644\u0644\u0643\u0644\u0627\u0645 \u0627\u0644\u0634\u0641\u0647\u064a \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a \u062a\u0623\u062b\u064a\u0631 \u0645\u0636\u0627\u0639\u0641 \u0639\u0644\u0649 \u0646\u0645\u0648 \u0642\u0627\u0639\u062f\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/p>\n

15. \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644<\/span><\/h3>\n

\u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a \u0644\u0627 \u064a\u0643\u0641\u064a \u0627\u0645\u062a\u0644\u0627\u0643 \u062d\u0633\u0627\u0628\u0627\u062a \u0627\u0644\u0634\u0631\u0643\u0629 \u0639\u0644\u0649 \u062c\u0645\u064a\u0639 \u0645\u0646\u0635\u0627\u062a \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a \u0627\u0644\u0631\u0627\u0626\u062f\u0629. \u064a\u062c\u0628 \u0639\u0644\u064a\u0643 \u0645\u0631\u0627\u0642\u0628\u062a\u0647\u0627 \u0628\u0634\u0643\u0644 \u0645\u062a\u0643\u0631\u0631 \u0628\u062d\u062b\u064b\u0627 \u0639\u0646 \u0623\u064a \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0623\u0648 \u0645\u062e\u0627\u0648\u0641 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062d\u0644\u0647\u0627 \u0641\u064a \u0623\u0633\u0631\u0639 \u0648\u0642\u062a \u0645\u0645\u0643\u0646. \u0627\u0633\u062a\u062e\u062f\u0645 \u0647\u0630\u0647 \u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0644\u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0648\u0627\u0644\u0623\u0646\u0645\u0627\u0637 \u0648\u0627\u062a\u062e\u0627\u0630 \u062a\u062f\u0627\u0628\u064a\u0631 \u0644\u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0645\u062e\u0627\u0648\u0641 \u0628\u0634\u0643\u0644 \u0627\u0633\u062a\u0628\u0627\u0642\u064a. \u0627\u062c\u0645\u0639 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u0647\u0645\u0629 \u0648\u0634\u0627\u0631\u0643\u0647\u0627 \u0645\u0639 \u0641\u0631\u0642\u0643 \u0628\u062d\u064a\u062b \u064a\u062a\u0645 \u0636\u0645\u0627\u0646 \u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0621 \u0633\u0644\u0633\u0629 \u0639\u0628\u0631 \u062c\u0645\u064a\u0639 <\/span>\u0646\u0642\u0627\u0637 \u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span>.<\/span><\/p>\n

16. \u0642\u0631\u0627\u0621\u0629 \u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/h3>\n

\u0628\u0635\u0631\u0641 \u0627\u0644\u0646\u0638\u0631 \u0639\u0646 \u0642\u0646\u0648\u0627\u062a \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a \u0627\u0644\u0631\u0627\u0626\u062f\u0629 \u060c \u0647\u0646\u0627\u0643 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0645\u0648\u0627\u0642\u0639 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 \u0648\u0627\u0644\u0628\u0648\u0627\u0628\u0627\u062a \u062d\u064a\u062b \u064a\u0645\u0643\u0646 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0646\u0634\u0631 \u0645\u0631\u0627\u062c\u0639\u0627\u062a\u0647\u0645. \u0631\u0627\u0642\u0628 \u0647\u0630\u0647 \u0623\u0648 \u0627\u0634\u062a\u0631\u0643 \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0628\u0648\u0627\u0628\u0627\u062a \u0644\u0645\u0639\u0631\u0641\u0629 \u0645\u0627 \u064a\u0642\u0648\u0644\u0647 \u0639\u0645\u0644\u0627\u0624\u0643 \u0639\u0646 \u0645\u0646\u062a\u062c\u0627\u062a\u0643 \u0648\u062e\u062f\u0645\u0627\u062a\u0643. \u062d\u0633\u0646\u064b\u0627 \u0623\u0648 \u0633\u064a\u0626\u064b\u0627 \u060c \u062d\u0627\u0648\u0644 \u0641\u0647\u0645 \u0627\u0644\u0623\u0633\u0628\u0627\u0628 \u0627\u0644\u0643\u0627\u0645\u0646\u0629 \u0648\u0631\u0627\u0621 \u0647\u0630\u0647 \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a. \u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u062c\u064a\u062f\u0629 \u060c \u062a\u062d\u0642\u0642 \u0645\u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u064a\u0645\u0643\u0646\u0643 \u062a\u0643\u0631\u0627\u0631\u0647\u0627 \u0641\u064a \u0645\u0643\u0627\u0646 \u0622\u062e\u0631 \u0648\u062a\u062d\u0633\u064a\u0646 CSAT. \u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u0633\u0644\u0628\u064a\u0629 \u060c \u0641\u0645\u0627 \u0647\u064a \u0627\u0644\u0623\u0633\u0628\u0627\u0628 \u0648\u0645\u0627 \u0647\u064a \u0627\u0644\u062a\u062f\u0627\u0628\u064a\u0631 \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646 \u0627\u062a\u062e\u0627\u0630\u0647\u0627 \u0644\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u062a\u0647\u0645\u061f \u0628\u0645\u062c\u0631\u062f \u0627\u0644\u0628\u062f\u0621 \u0641\u064a \u062a\u062d\u0644\u064a\u0644\u0647\u0627 \u060c \u064a\u0645\u0643\u0646\u0643 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062a\u0644\u0643 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0644\u0632\u064a\u0627\u062f\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0643\u0628\u064a\u0631.<\/span><\/p>\n

17. \u0627\u0644\u0642\u064a\u0627\u0645 \u0628\u0627\u0644\u0648\u0642\u0648\u0641 \u0627\u0644\u064a\u0648\u0645\u064a<\/span><\/h3>\n

\u0642\u0636\u0627\u064a\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0648 \u0623\u062e\u0637\u0627\u0621 \u0627\u0644\u0645\u0646\u062a\u062c \u0644\u0627 \u062a\u062a\u0628\u0639 \u0623\u064a \u0623\u0646\u0645\u0627\u0637. \u0644\u0627 \u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0623\u064a \u0645\u0646\u0647\u0627 \u0641\u064a \u0623\u0633\u0628\u0648\u0639 \u0648\u0633\u062a\u0643\u0648\u0646 \u0648\u0641\u064a\u0631\u0629 \u0641\u064a \u0627\u0644\u064a\u0648\u0645 \u0627\u0644\u062a\u0627\u0644\u064a. \u0647\u0644 \u0633\u062a\u0635\u062f\u0631 \u0623\u064a \u062a\u062d\u062f\u064a\u062b\u0627\u062a \u0645\u0647\u0645\u0629 \u0644\u0644\u0645\u0646\u062a\u062c \u0627\u0644\u0623\u0633\u0628\u0648\u0639 \u0627\u0644\u0645\u0642\u0628\u0644\u061f \u0647\u0644 \u0645\u0646 \u0627\u0644\u0645\u0642\u0631\u0631 \u0625\u062c\u0631\u0627\u0621 \u0623\u064a \u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0639\u0644\u0649 \u0627\u0644\u0645\u0646\u062a\u062c \u0641\u064a \u0627\u0644\u0623\u0633\u0628\u0648\u0639 \u0627\u0644\u0645\u0642\u0628\u0644\u061f \u062e\u0637\u0637 \u0644\u0623\u062d\u062f\u0627\u062b \u0643\u0628\u0631\u0649 \u0645\u062b\u0644 \u0647\u0630\u0647 \u0644\u062a\u062c\u0646\u0628 \u0625\u0631\u0628\u0627\u0643 \u0645\u0648\u0638\u0641\u064a\u0643 \u0628\u0634\u0643\u0627\u0648\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0648 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a\u0647\u0645. \u062a\u0624\u062b\u0631 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u064a\u0626\u0629 \u0639\u0644\u0649 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0631\u0636\u0627\u0647\u0645. \u062a\u0648\u0642\u0639 \u0627\u0644\u0625\u062c\u0627\u0632\u0627\u062a \u0627\u0644\u0643\u0628\u0631\u0649 \u0648\u0625\u0635\u0644\u0627\u062d\u0627\u062a \u0627\u0644\u0628\u0646\u064a\u0629 \u0627\u0644\u062a\u062d\u062a\u064a\u0629 \u0648\u0627\u0644\u062a\u062e\u0637\u064a\u0637 \u0648\u0641\u0642\u064b\u0627 \u0644\u0630\u0644\u0643 \u0644\u0636\u0645\u0627\u0646 \u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 \u0631\u0627\u0626\u0639\u0629.<\/span><\/p>\n

18. \u0625\u062c\u0631\u0627\u0621 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a CSAT<\/span><\/h3>\n

\u062a\u0633\u0627\u0639\u062f \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u062a\u0633\u0627\u0639\u062f\u0643 \u0647\u0630\u0647 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0639\u0644\u0649 \u0641\u0647\u0645 \u0627\u0644\u0633\u0628\u0628 \u0648\u0631\u0627\u0621 \u0631\u0636\u0627 \u0639\u0645\u0644\u0627\u0626\u0643 \u0623\u0648 \u0639\u062f\u0645 \u0631\u0636\u0627\u0647\u0645. \u0627\u0633\u062a\u062e\u062f\u0645\u0647\u0627 \u0644\u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0645\u0634\u0627\u0631\u0643\u062a\u0647\u0627 \u0645\u0639 \u0641\u0631\u0642\u0643 \u0648\u0633\u062f \u0623\u064a \u062b\u063a\u0631\u0627\u062a \u0642\u062f \u062a\u0639\u064a\u0642 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u0644\u0633\u0629. \u0646\u062a\u062d\u062f\u062b \u0639\u0646 <\/span>\u0623\u0647\u0645\u064a\u0629 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a <\/span>C<\/span>SAT<\/span> \u0628\u062a\u0641\u0635\u064a\u0644 \u0643\u0628\u064a\u0631 \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0645\u062f\u0648\u0646\u0629.<\/span><\/p>\n

19. \u062a\u062d\u0648\u064a\u0644 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0633\u062a\u0642\u0635\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u0639\u0645\u0644<\/span><\/h3>\n

\u0625\u0646 \u0625\u062c\u0631\u0627\u0621 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u0648 \u0645\u062c\u0631\u062f \u062e\u0637\u0648\u0629 \u0648\u0627\u062d\u062f\u0629 \u0644\u0636\u0645\u0627\u0646 \u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0621 \u0633\u0644\u0633\u0629 \u0648\u063a\u0646\u064a\u0629. \u0642\u062f \u064a\u0631\u062a\u0641\u0639 \u0645\u0633\u062a\u0648\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0648 \u064a\u0646\u062e\u0641\u0636 \u200b\u200b\u0627\u0639\u062a\u0645\u0627\u062f\u064b\u0627 \u0639\u0644\u0649 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629 \u0641\u064a \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644. \u0627\u0633\u062a\u062e\u062f\u0645 \u0647\u0630\u0647 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0644\u0644\u0643\u0634\u0641 \u0639\u0646 \u0627\u0644\u0623\u0633\u0628\u0627\u0628 \u0648\u0627\u0643\u062a\u0634\u0627\u0641 \u0627\u0644\u0623\u0646\u0645\u0627\u0637 \u0648\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0648\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062a\u0644\u0643 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0644\u062a\u062d\u062f\u064a\u062f \u0645\u0628\u0627\u062f\u0631\u0627\u062a CX \u0648 CSAT \u0648\u062a\u062d\u0633\u064a\u0646\u0647\u0627. \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0624\u062f\u064a \u0625\u062c\u0631\u0627\u0621 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0639\u062f\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u0645\u062f\u0629 \u0645\u0646 \u062a\u0644\u0643 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0625\u0644\u0649 \u0625\u0644\u062d\u0627\u0642 \u0636\u0631\u0631 \u0643\u0628\u064a\u0631 \u0628\u0639\u0645\u0644\u0627\u0626\u0643 \u0648\u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629.<\/span><\/p>\n

20. \u0625\u0636\u0641\u0627\u0621 \u0627\u0644\u0637\u0627\u0628\u0639 \u0627\u0644\u0634\u062e\u0635\u064a \u0639\u0644\u0649 \u0639\u0645\u0644\u0627\u0626\u0643<\/span><\/h3>\n

\u0639\u0646\u062f\u0645\u0627 \u064a\u0634\u062a\u0631\u064a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646\u0643 \u060c \u0641\u0625\u0646\u0647\u0645 \u064a\u0642\u062f\u0645\u0648\u0646 \u0644\u0643 \u0628\u064a\u0627\u0646\u0627\u062a\u0647\u0645 \u0639\u0646 \u0637\u064a\u0628 \u062e\u0627\u0637\u0631. \u0647\u0644 \u062a\u0633\u062a\u062e\u062f\u0645\u0647 \u0628\u062d\u0643\u0645\u0629\u061f \u0645\u062a\u0649 \u0643\u0627\u0646\u062a \u0622\u062e\u0631 \u0645\u0631\u0629 \u0627\u0633\u062a\u062e\u062f\u0645\u062a\u0647\u0627 \u0644\u062a\u062e\u0635\u064a\u0635 \u062c\u0647\u0648\u062f\u0643 \u0627\u0644\u062a\u0633\u0648\u064a\u0642\u064a\u0629 \u0623\u0648 \u0625\u0631\u0633\u0627\u0644 \u0631\u063a\u0628\u0627\u062a \u0639\u064a\u062f \u0645\u064a\u0644\u0627\u062f \u0645\u062e\u0635\u0635\u0629\u061f \u0644\u0627 \u062a\u0643\u062a\u0641\u064a \u0628\u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u062c\u0644\u0648\u0633 \u0639\u0644\u064a\u0647\u0627. \u0625\u0636\u0641\u0627\u0621 \u0627\u0644\u0637\u0627\u0628\u0639 \u0627\u0644\u0634\u062e\u0635\u064a \u0639\u0644\u0649 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0625\u0634\u0631\u0627\u0643 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0639\u0632\u064a\u0632 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0631\u0636\u0627\u0647\u0645.<\/span><\/p>\n

\u0633\u062a\u0639\u0645\u0644 \u0647\u0630\u0647 \u0627\u0644\u0637\u0631\u0642 \u0645\u0639\u062c\u0632\u0627\u062a \u0641\u064a \u0632\u064a\u0627\u062f\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0625\u062b\u0631\u0627\u0621 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0644\u0625\u062f\u0627\u0631\u0629 \u0645\u0628\u0627\u062f\u0631\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 \u0628\u0634\u0643\u0644 \u0641\u0639\u0627\u0644 \u060c \u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u062a\u062d\u0642\u0642 \u0645\u0646 <\/span>\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/a> \u0648\u0641\u0648\u0627\u0626\u062f\u0647.<\/span><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

\u064a\u0634\u0643\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062c\u0632\u0621 \u0627\u0644\u0623\u0643\u062b\u0631 \u0623\u0647\u0645\u064a\u0629 \u0641\u064a \u0627\u0644\u0639\u0645\u0644 \u060c \u0648\u0628\u0627\u0644\u062a\u0627\u0644\u064a \u062a\u062d\u0627\u0648\u0644 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u062f\u0627\u0626\u0645\u064b\u0627 \u0632\u064a\u0627\u062f\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0625\u0646\u0647 \u0627\u0644\u0645\u0641\u062a\u0627\u062d \u0644\u0642\u0627\u0639\u062f\u0629 \u0639\u0645\u0644\u0627\u0621 \u0645\u062e\u0644\u0635\u064a\u0646 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