{"id":361661,"date":"2022-06-20T04:30:29","date_gmt":"2022-06-20T11:30:29","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=361661"},"modified":"2022-06-20T04:30:29","modified_gmt":"2022-06-20T11:30:29","slug":"customer-satisfaction-rating","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ar\/customer-satisfaction-rating\/","title":{"rendered":"\u0643\u064a\u0641 \u062a\u062e\u062a\u0627\u0631 \u0627\u0644\u062a\u0635\u0646\u064a\u0641 \u0627\u0644\u0635\u062d\u064a\u062d \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621"},"content":{"rendered":"<h2><span style=\"font-weight: 400;\">\u061f \u0645\u0627 \u0647\u0648 \u062a\u0635\u0646\u064a\u0641 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u064a\u0634\u064a\u0631 \u062a\u0635\u0646\u064a\u0641 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT) \u060c \u0627\u0644\u0645\u0639\u0631\u0648\u0641 \u0623\u064a\u0636\u064b\u0627 \u0628\u0627\u0633\u0645 \u062f\u0631\u062c\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0625\u0644\u0649 \u0645\u062f\u0649 \u062a\u0644\u0628\u064a\u0629 \u0645\u0646\u062a\u062c\u0627\u062a\u0643 \u0648\u062e\u062f\u0645\u0627\u062a\u0643 \u0644\u0644\u062a\u0648\u0642\u0639\u0627\u062a. \u0647\u0646\u0627\u0643 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u061b \u0644\u062f\u064a\u0643 \u0646\u0642\u0627\u0637 \u0627\u062a\u0635\u0627\u0644 \u0642\u0628\u0644 \u0627\u0644\u0634\u0631\u0627\u0621 \u0648\u0623\u062b\u0646\u0627\u0621 \u0627\u0644\u0634\u0631\u0627\u0621 \u0648\u0628\u0639\u062f \u0627\u0644\u0634\u0631\u0627\u0621 \u060c \u0645\u0645\u0627 \u064a\u062c\u0639\u0644 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/ar\/complete-guide-to-customer-experience\/\"><span style=\"font-weight: 400;\">\u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u064a\u0644<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u062f\u0631\u062c\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u064a \u0648\u0627\u062d\u062f\u0629 \u0645\u0646 \u0623\u0633\u0647\u0644 \u0627\u0644\u0637\u0631\u0642 \u0644\u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0625\u0646\u0647 \u064a\u0642\u064a\u0633 CSAT \u0644\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0634\u0631\u0627\u0621 \u060c \u0648\u062c\u0648\u062f\u0629 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u060c \u0648\u0645\u0627 \u0625\u0644\u0649 \u0630\u0644\u0643. <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/ar\/net-promoter-score-survey\/\"><span style=\"font-weight: 400;\">\u0646\u0638\u0627\u0645 Net Promoter<\/span><\/a><span style=\"font-weight: 400;\"> \u0627\u0644\u0630\u064a \u0623\u0646\u0634\u0623\u0647 Fred Reichhold \u0639\u0644\u0649 \u0641\u0647\u0645 \u0634\u0639\u0648\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u062c\u0627\u0647 \u0645\u0624\u0633\u0633\u062a\u0643 \u0648\u0627\u0633\u062a\u0639\u062f\u0627\u062f\u0647\u0645 \u0644\u062a\u0623\u064a\u064a\u062f\u0647\u0627 \u0644\u0623\u0635\u062f\u0642\u0627\u0626\u0647\u0645 \u0648\u0632\u0645\u0644\u0627\u0626\u0647\u0645 \u0648\u0623\u062d\u0628\u0627\u0626\u0647\u0645. \u064a\u0633\u0627\u0639\u062f \u0642\u064a\u0627\u0633 \u062f\u0631\u062c\u0629 CSAT \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0641\u064a \u0645\u0639\u0631\u0641\u0629 \u0645\u062f\u0649 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\u064a\u0646\u062c\u062d. \u0647\u0630\u0627 \u0627\u0644\u062a\u0646\u0648\u0639 \u0647\u0648 \u0633\u0628\u0628 \u062a\u0641\u0636\u064a\u0644 \u0627\u0644\u0628\u0627\u062d\u062b\u064a\u0646 \u0641\u064a \u0627\u0644\u0633\u0648\u0642 \u0644\u0623\u0633\u0626\u0644\u0629 CSAT. \u064a\u062a\u0645 \u0642\u064a\u0627\u0633\u0647\u0627 \u0639\u0627\u062f\u0629\u064b \u0645\u0646 \u062e\u0644\u0627\u0644 \u0637\u0631\u062d \u0627\u0644\u0633\u0624\u0627\u0644 \u0639\u0644\u0649 \u0639\u0645\u0644\u0627\u0626\u0643 &#8211; &#8220;\u0645\u0627 \u0645\u062f\u0649 \u0631\u0636\u0627\u0643 \u200b\u200b\u0639\u0646 \u062e\u062f\u0645\u0627\u062a\u0646\u0627\u061f&#8221; \u060c \u0623\u0648 &#8220;\u0645\u0627 \u0645\u062f\u0649 \u0631\u0636\u0627\u0643 \u200b\u200b\u0639\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0634\u0631\u0627\u0621\u061f&#8221; \u060c \u0648\u0645\u0627 \u0625\u0644\u0649 \u0630\u0644\u0643. \u064a\u062a\u0645 \u062a\u0633\u062c\u064a\u0644 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src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/07\/csat-rating-scales.png\" alt=\"csat-rating-scales\" width=\"917\" height=\"235\" \/><\/p>\n<h2><span style=\"font-weight: 400;\">\u0623\u0646\u0648\u0627\u0639 \u0645\u0642\u0627\u064a\u064a\u0633<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u062a\u0642\u064a\u064a\u0645 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u0633\u0627\u0639\u062f \u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u062a\u0635\u0646\u064a\u0641 \u0641\u064a \u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u062f\u0642\u0629 \u0641\u064a \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u064a\u0645\u0643\u0646 \u0644\u0644\u0628\u0627\u062d\u062b\u064a\u0646 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0642\u0627\u064a\u064a\u0633 \u062a\u0635\u0646\u064a\u0641 \u062b\u0644\u0627\u062b\u0629 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\u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0627\u0644\u0628\u0633\u064a\u0637\u0629 \u0644\u062a\u062d\u0633\u064a\u0646 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0648\u062c\u0645\u0639 \u0623\u0642\u0635\u0649 \u0642\u062f\u0631 \u0645\u0646 \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0645\u0642\u064a\u0627\u0633 \u0627\u0644\u062a\u0635\u0646\u064a\u0641 \u0627\u0644\u0645\u0643\u0648\u0646 \u0645\u0646 5 \u0646\u0642\u0627\u0637 \u0627\u0644\u0630\u064a<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u064a\u0641\u0636\u0644\u0647 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0628\u0627\u062d\u062b\u064a\u0646 \u0644\u0645\u0648\u062b\u0648\u0642\u064a\u062a\u0647 \u060c \u064a\u0642\u062f\u0645 \u0627\u0644\u0645\u0642\u064a\u0627\u0633 \u0627\u0644\u0645\u0643\u0648\u0646 \u0645\u0646 5 \u0646\u0642\u0627\u0637 \u0646\u062a\u0627\u0626\u062c \u0631\u0627\u0626\u0639\u0629 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0623\u062d\u0627\u062f\u064a\u0629 \u0627\u0644\u0642\u0637\u0628. \u0647\u0630\u0627 \u0627\u0644\u0645\u0642\u064a\u0627\u0633 \u0645\u0641\u064a\u062f \u0641\u064a \u062c\u0645\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062d\u0648\u0644 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0646 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0648\u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u062c\u062f\u064a\u062f\u0629.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0645\u0642\u064a\u0627\u0633 \u062a\u0642\u064a\u064a\u0645 \u0645\u0643\u0648\u0646 \u0645\u0646 7 \u0646\u0642\u0627\u0637 \u060c<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u064a\u064f\u0641\u0636\u0644 \u0639\u0644\u0649 \u0642\u062f\u0645 \u0627\u0644\u0645\u0633\u0627\u0648\u0627\u0629 \u0645\u0639 \u0627\u0644\u0645\u0642\u064a\u0627\u0633 \u0627\u0644\u0645\u0643\u0648\u0646 \u0645\u0646 5 \u0646\u0642\u0627\u0637 \u0645\u0646 \u0642\u0628\u0644 \u0627\u0644\u0628\u0627\u062d\u062b\u064a\u0646 \u060c \u0648\u064a\u0639\u0645\u0644 \u0647\u0630\u0627 \u0627\u0644\u0645\u0642\u064a\u0627\u0633 \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644 \u0645\u0639 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u062b\u0646\u0627\u0626\u064a\u0629 \u0627\u0644\u0642\u0637\u0628. \u0641\u064a \u062d\u0627\u0644\u0629 \u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0646 \u0623\u064a \u0645\u0646\u062a\u062c\u0627\u062a \u0623\u0648 \u062e\u062f\u0645\u0627\u062a \u062a\u0645 \u0625\u0637\u0644\u0627\u0642\u0647\u0627 \u062d\u062f\u064a\u062b\u064b\u0627 \u060c \u0641\u0625\u0646 \u0645\u0642\u064a\u0627\u0633 \u0627\u0644\u062a\u0635\u0646\u064a\u0641 \u0647\u0630\u0627 \u0645\u062b\u0627\u0644\u064a.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0645\u0642\u064a\u0627\u0633 \u062a\u0635\u0646\u064a\u0641<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u0645\u0646 10 \u0646\u0642\u0627\u0637 \u064a\u0639\u0645\u0644 \u0627\u0644\u0645\u0642\u064a\u0627\u0633 \u0627\u0644\u0645\u0643\u0648\u0646 \u0645\u0646 10 \u0646\u0642\u0627\u0637 \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644 \u0639\u0646\u062f\u0645\u0627 \u064a\u0643\u0648\u0646 \u0627\u0644\u0647\u062f\u0641 \u0647\u0648 \u062c\u0645\u0639 \u0628\u064a\u0627\u0646\u0627\u062a \u062f\u0642\u064a\u0642\u0629. \u0639\u0644\u0649 \u0647\u0630\u0627 \u0627\u0644\u0645\u0642\u064a\u0627\u0633 \u060c \u062a\u0634\u064a\u0631 9 \u0648 10 \u0625\u0644\u0649 \u0627\u0644\u0631\u0636\u0627 \u0627\u0644\u062a\u0627\u0645 \u0644\u0644\u0639\u0645\u0644\u0627\u0621. \u064a\u0645\u0643\u0646 \u0644\u0644\u0628\u0627\u062d\u062b\u064a\u0646 \u0627\u0644\u062a\u0645\u064a\u064a\u0632 \u0648\u0627\u0644\u062a\u062f\u0627\u0648\u0644 \u0628\u064a\u0646 \u0647\u0630\u064a\u0646 \u0627\u0644\u062a\u0635\u0646\u064a\u0641\u064a\u0646 \u0644\u062a\u062d\u0633\u064a\u0646 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0623\u0643\u0628\u0631.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0645\u0642\u064a\u0627\u0633 \u0627\u0644\u062a\u0635\u0646\u064a\u0641 \u0627\u0644\u0645\u0643\u0648\u0646 \u0645\u0646 11 \u0646\u0642\u0637\u0629<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u064a\u0642\u064a\u0633 \u0645\u0642\u064a\u0627\u0633 \u0627\u0644\u062a\u0635\u0646\u064a\u0641 \u0647\u0630\u0627 CSAT \u0645\u0646 0 \u0625\u0644\u0649 10 \u0648\u064a\u0633\u062a\u062e\u062f\u0645 \u062d\u064a\u062b \u064a\u062c\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0646\u0647 \u0645\u0646 \u0627\u0644\u0623\u0633\u0647\u0644 \u062a\u0642\u064a\u064a\u0645 \u0631\u0636\u0627\u0647\u0645. \u062a\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u0648\u0627\u0644\u0628\u0627\u062d\u062b\u064a\u0646 \u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0639\u0627\u0644\u0645 \u0645\u0642\u064a\u0627\u0633 \u0627\u0644\u062a\u0635\u0646\u064a\u0641 \u0647\u0630\u0627 \u0644\u0623\u0646\u0647 \u064a\u0633\u0627\u0639\u062f \u0641\u064a \u0627\u0644\u062a\u0639\u0628\u064a\u0631 \u0639\u0646 \u0631\u0636\u0627\u0647\u0645 \u0628\u0634\u0643\u0644 \u0623\u0643\u062b\u0631 \u062f\u0642\u0629.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u0645\u0627 \u0647\u064a \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 \u0628\u0634\u0643\u0644 \u0634\u0627\u0626\u0639 \u0644\u0642\u064a\u0627\u0633 \u0648\u062a\u0642\u064a\u064a\u0645 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u0639\u0646\u062f\u0645\u0627 \u064a\u062a\u0639\u0644\u0642 \u0627\u0644\u0623\u0645\u0631 <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/ar\/how-to-measure-customer-satisfaction\/\"><span style=\"font-weight: 400;\">\u0628\u0642\u064a\u0627\u0633 CSAT<\/span><\/a><span style=\"font-weight: 400;\">\u060c \u0641\u0647\u0646\u0627\u0643 7 \u0645\u0642\u0627\u064a\u064a\u0633 \u0631\u0626\u064a\u0633\u064a\u0629:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c (NPS)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0631\u0636\u0627 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSS)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0646\u0642\u0627\u0637 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0645\u0639\u062f\u0644 \u062a\u063a\u064a\u0631 \u0627\u0644\u0639\u0645\u064a\u0644 (CCR)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0646\u0642\u0627\u0637 \u0635\u062d\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 (CHS)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u0631\u0627\u062c\u0639 \u0645\u0642\u0627\u064a\u064a\u0633 \u0642\u064a\u0627\u0633 CSAT \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0644\u062a\u0639\u0631\u0641 \u0639\u0644\u064a\u0647\u0627 \u0628\u0627\u0644\u062a\u0641\u0635\u064a\u0644.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u0644\u0645\u0627\u0630\u0627 \u064a\u0639\u062a\u0628\u0631 \u062a\u0635\u0646\u064a\u0641 CSAT \u0645\u0647\u0645\u064b\u0627\u061f<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u062a\u0633\u0627\u0639\u062f \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062c\u0645\u0639\u0629 \u0641\u064a \u0641\u0647\u0645 \u0645\u0627 \u0642\u062f \u062a\u0641\u0642\u062f\u0647 \u0641\u064a \u062a\u0648\u0641\u064a\u0631 \u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0621 \u0631\u0627\u0626\u0639\u0629. \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a CSAT \u062a\u0633\u0627\u0639\u062f\u0643\u064a\u0639\u062f \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062a\u0635\u0646\u064a\u0641 CSAT \u0641\u064a \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a\u0643 \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0623\u0645\u0631\u064b\u0627 \u0636\u0631\u0648\u0631\u064a\u064b\u0627 \u0644\u0623\u0646\u0647 \u064a\u0633\u0645\u062d \u0644\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0628\u0645\u0627 \u064a\u0644\u064a:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u062a\u0642\u0644\u064a\u0644 \u062a\u0643\u0644\u0641\u0629 \u0627\u0643\u062a\u0633\u0627\u0628<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u062a\u0639\u064a\u064a\u0646 \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0627\u062a<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u062a\u062d\u0642\u0642 \u0645\u0646 \u0623\u0647\u0645\u064a\u0629 \u0645\u062f\u0648\u0646\u0629 CSAT \u0644\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0645\u0632\u064a\u062f \u0639\u0646 \u0647\u0630\u0627 \u0628\u0627\u0644\u062a\u0641\u0635\u064a\u0644.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u061f \u0645\u0627 \u0647\u0648 \u062a\u0635\u0646\u064a\u0641 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f \u064a\u0634\u064a\u0631 \u062a\u0635\u0646\u064a\u0641 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT) \u060c \u0627\u0644\u0645\u0639\u0631\u0648\u0641 \u0623\u064a\u0636\u064b\u0627 \u0628\u0627\u0633\u0645 \u062f\u0631\u062c\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0625\u0644\u0649 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