{"id":373889,"date":"2022-06-22T07:05:31","date_gmt":"2022-06-22T14:05:31","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=373889"},"modified":"2022-06-22T07:05:31","modified_gmt":"2022-06-22T14:05:31","slug":"nps-score","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ar\/nps-score\/","title":{"rendered":"\u062f\u0631\u062c\u0629 NPS: \u062f\u0644\u064a\u0644\u0643 \u0627\u0644\u0643\u0627\u0645\u0644"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u0623\u062b\u0646\u0627\u0621 \u0642\u064a\u0627\u0645\u0643 \u0628\u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0644\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0639\u0645\u0644\u0627\u0621 \u062c\u062f\u062f \u0623\u0648 \u062a\u0648\u0638\u064a\u0641 \u0645\u0648\u0627\u0647\u0628 \u062c\u062f\u064a\u062f\u0629 \u060c \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0641\u0647\u0645 \u0645\u062f\u0649 \u0631\u0636\u0627 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\u062f\u0631\u062c\u0629 NPS \u062c\u064a\u062f\u0629 \u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0633\u064a\u0646\u0627\u0631\u064a\u0648.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u062f\u0631\u062c\u0627\u062a\u0643 \u060c \u0627\u0628\u062f\u0623 \u0628\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 \u0648\u0627\u0637\u0631\u062d \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0645\u0646\u062a\u0642\u062f\u064a\u0646. \u0628\u0639\u062f \u0630\u0644\u0643 \u060c \u0627\u0636\u0631\u0628 \u0647\u0630\u0627 \u0627\u0644\u0631\u0642\u0645 \u0641\u064a 100 \u060c \u0648\u0647\u0627 \u0647\u0648 \u0644\u062f\u064a\u0643: NPS \u0627\u0644\u062e\u0627\u0635 \u0628\u0643.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u0635\u064a\u063a\u0629 \u0646\u0642\u0627\u0637 NPS<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u0625\u0646 \u062d\u0633\u0627\u0628 \u0646\u0642\u0627\u0637 NPS \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 \u0623\u0645\u0631 \u0633\u0647\u0644 \u0644\u0644\u063a\u0627\u064a\u0629. \u0644\u0627 \u062a\u0648\u062c\u062f \u0635\u064a\u063a \u0645\u0639\u0642\u062f\u0629 \u0623\u0648 \u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0645\u062a\u0636\u0645\u0646\u0629. \u064a\u0645\u0643\u0646\u0643 \u062d\u0633\u0627\u0628\u0647 \u0628\u0637\u0631\u062d \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0645\u0646\u062a\u0642\u062f\u064a\u0646 \u0645\u0646 \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0645\u0631\u0648\u062c\u064a\u0646. \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c \u0647\u0648 \u0639\u062f\u062f \u0635\u062d\u064a\u062d \u064a\u062a\u0631\u0627\u0648\u062d \u0645\u0646 -100 \u0625\u0644\u0649 100 \u0648\u064a\u0634\u064a\u0631 \u0625\u0644\u0649 \u0633\u0639\u0627\u062f\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0628\u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0623\u0648 \u0645\u0624\u0633\u0633\u062a\u0643.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0627\u0644\u0627\u0633\u062a\u0643\u0634\u0627\u0641: <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/ar\/nps-benchmarks\/\"><span style=\"font-weight: 400;\">\u0646\u0642\u0627\u0637 NPS \u0627\u0644\u0645\u0639\u064a\u0627\u0631\u064a\u0629 \u0644\u0644\u0635\u0646\u0627\u0639\u0627\u062a \u0627\u0644\u0623\u0639\u0644\u0649<\/span><\/a><\/p>\n<h3><span style=\"font-weight: 400;\">\u0623\u0646\u0648\u0627\u0639 \u062f\u0631\u062c\u0627\u062a NPS \u0645\u0639 \u0623\u0645\u062b\u0644\u0629<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0643\u0648\u0646 NPS \u0645\u0646 \u0623\u0646\u0648\u0627\u0639 \u0645\u062e\u062a\u0644\u0641\u0629. \u062f\u0639\u0648\u0646\u0627 \u0646\u0644\u0642\u064a \u0646\u0638\u0631\u0629 \u0639\u0644\u064a\u0647\u0627 \u0628\u0627\u0644\u062a\u0641\u0635\u064a\u0644 \u0644\u0641\u0647\u0645 \u0645\u0627 \u0647\u0648 \u0623\u0643\u062b\u0631 \u0635\u0644\u0629 \u0648\u0623\u0647\u0645\u064a\u0629 \u0644\u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0623\u0648 \u0645\u0624\u0633\u0633\u062a\u0643.<\/span><\/p>\n<ol>\n<li><b>NPS<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u0627\u0644\u0639\u0644\u0627\u0626\u0642\u064a\u0629 NPS \u0627\u0633\u062a\u0646\u0627\u062f\u064b\u0627 \u0625\u0644\u0649 \u0625\u062c\u0627\u0628\u0627\u062a \u0639\u0645\u0644\u0627\u0626\u0643 \u062d\u0648\u0644 \u0645\u0627 \u064a\u0634\u0639\u0631\u0648\u0646 \u0628\u0647 \u062a\u062c\u0627\u0647 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0623\u0648 \u0645\u0624\u0633\u0633\u062a\u0643 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645. \u0625\u0646\u0647 \u0645\u0642\u064a\u0627\u0633 \u0639\u0627\u0644\u064a \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0644\u0648\u0644\u0627\u0621 \u0639\u0645\u0644\u0627\u0626\u0643 \u0648\u0631\u0636\u0627\u0647\u0645. \u064a\u0645\u0643\u0646 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647 \u0644\u0644\u062a\u062d\u0642\u0642 \u0645\u0646 \u0635\u062d\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0623\u0648 \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0641\u064a \u062f\u0631\u0627\u0633\u0629 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0628\u0645\u0631\u0648\u0631 \u0627\u0644\u0648\u0642\u062a. \u062a\u0639\u062f NPS \u0627\u0644\u0639\u0644\u0627\u0626\u0642\u064a\u0629 \u0645\u0641\u064a\u062f\u0629 \u0644\u0644\u063a\u0627\u064a\u0629 \u0641\u064a \u0642\u064a\u0627\u0633 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0645\u062b\u0627\u0644: \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u0646\u0648\u064a\u0629 \u0623\u0648 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0636\u0627 \u0647\u064a \u0645\u062b\u0627\u0644 \u0631\u0627\u0626\u0639. NPS \u0627\u0644\u0639\u0644\u0627\u0626\u0642\u064a\u0629 \u0645\u0633\u062a\u0642\u0644\u0629 \u0639\u0646 \u0645\u0639\u0627\u0645\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0642\u064a\u0633 \u0627\u0644\u0634\u0639\u0648\u0631 \u0627\u0644\u0639\u0627\u0645 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u062c\u0627\u0647 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629.<\/span><\/p>\n<ol start=\"2\">\n<li><b>NPS<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u0644\u0644\u0645\u0639\u0627\u0645\u0644\u0627\u062a NPS \u0644\u0644\u0645\u0639\u0627\u0645\u0644\u0627\u062a \u0623\u0643\u062b\u0631 \u062a\u0631\u0643\u064a\u0632\u064b\u0627 \u0648\u0627\u0633\u062a\u0647\u062f\u0627\u0641\u064b\u0627 \u0641\u064a \u0646\u0647\u062c\u0647\u0627. \u0625\u0646\u0647 \u064a\u0647\u062f\u0641 \u0625\u0644\u0649 \u062c\u0645\u0639 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0628\u0639\u062f \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0645\u062d\u062f\u062f\u0629 \u0645\u0639 \u0645\u0646\u062a\u062c\u0643 \u0623\u0648 \u062e\u062f\u0645\u062a\u0643 \u0623\u0648 \u0623\u0642\u0633\u0627\u0645\u0643. \u0646\u0638\u0631\u064b\u0627 \u0644\u0623\u0646\u0647 \u062f\u0642\u064a\u0642 \u060c \u0641\u0647\u0648 \u064a\u0633\u0627\u0639\u062f \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629 \u0641\u064a \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0645\u062b\u0627\u0644: \u062a\u0645 \u0625\u062c\u0631\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0631\u0623\u064a \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u0648\u0631\u064b\u0627 \u0628\u0639\u062f \u0645\u062d\u0627\u062f\u062b\u0629 \u0645\u0639 \u0623\u062d\u062f \u0645\u0645\u062b\u0644\u064a \u0627\u0644\u062f\u0639\u0645. \u0648\u0633\u0648\u0641 \u064a\u0646\u0638\u0631 \u0641\u064a \u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 \u0628\u0634\u0643\u0644 \u062c\u064a\u062f \u060c \u0648\u0647\u0644 \u062a\u0645 \u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0629 \u0628\u0634\u0643\u0644 \u0641\u0639\u0627\u0644 \u060c \u0648\u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0639\u0645\u064a\u0644 \u0631\u0627\u0636\u064a\u0627\u064b.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u0644\u0645\u0627\u0630\u0627 \u064a\u062c\u0628 \u0639\u0644\u064a\u0643 \u0642\u064a\u0627\u0633 \u062f\u0631\u062c\u0629 NPS\u061f\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u0639\u0646\u062f\u0645\u0627 \u062a\u0639\u0631\u0641 \u0645\u0627 \u0627\u0644\u0630\u064a \u064a\u062d\u0628\u0647 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0648\u0646 \u0641\u064a \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u062d\u0648\u0644 \u0634\u0631\u0643\u062a\u0643 \u0623\u0648 \u0645\u0646\u062a\u062c\u0627\u062a\u0643 \u0648\u0645\u0627 \u064a\u0639\u062a\u0642\u062f\u0648\u0646 \u0623\u0646\u0647 \u064a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u060c \u0641\u0644\u062f\u064a\u0643 \u0646\u0638\u0631\u0629 \u062b\u0627\u0642\u0628\u0629 \u062d\u0648\u0644 \u0643\u064a\u0641\u064a\u0629 \u062a\u062d\u0642\u064a\u0642 \u0623\u0647\u062f\u0627\u0641\u0643 \u0641\u064a \u0646\u0645\u0648 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u062a\u0637\u0648\u064a\u0631\u0647\u0627. \u062d\u062a\u0649 \u0623\u0642\u0644 NPS \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0636\u064a\u0621 \u0627\u0644\u0637\u0631\u064a\u0642 \u0644\u062a\u062d\u0633\u064a\u0646 \u0634\u0631\u0643\u062a\u0643.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0636\u0639 \u0641\u064a \u0627\u0639\u062a\u0628\u0627\u0631\u0643 \u0647\u0630\u0647 \u0627\u0644\u0623\u0633\u0628\u0627\u0628 \u0627\u0644\u062a\u064a \u062a\u062c\u0639\u0644\u0643 \u0628\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u0645\u0639\u0631\u0641\u0629 NPS \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u062a\u062d\u062f\u062f \u062f\u0631\u062c\u0629 NPS \u0643\u064a\u0641 \u064a\u0642\u0648\u0645 \u0627\u0644\u0645\u0633\u062a\u062c\u064a\u0628\u0648\u0646 \u0627\u0644\u0645\u062d\u062a\u0645\u0644\u0648\u0646 <\/span><b>\u0628\u0627\u0644\u062a\u0631\u0648\u064a\u062c \u0644\u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0628\u0634\u0643\u0644 \u0639\u0636\u0648\u064a<\/b><span style=\"font-weight: 400;\"> \u0648\u062a\u0648\u0641\u0631 \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0645\u0646 \u0623\u062c\u0644 \u0627\u0644\u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0627\u0644\u0641\u0648\u0631\u064a\u0629.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u062a\u0645\u0646\u062d\u0643 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS \u0646\u0648\u0639 \u0627\u0644\u0631\u0624\u0649 \u0627\u0644\u062a\u064a \u062a\u0633\u0627\u0639\u062f\u0643 \u0639\u0644\u0649 <\/span><b>\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/b><span style=\"font-weight: 400;\"> \u0648\u062a\u0645\u0646\u062d \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0645\u064a\u0632\u0629 \u0639\u0644\u0649 \u0645\u0646\u0627\u0641\u0633\u064a\u0647\u0627 \u060c \u062d\u064a\u062b<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u062a\u0648\u0641\u0631 \u0646\u0642\u0627\u0637 NPS <\/span><b>\u0628\u064a\u0627\u0646\u0627\u062a \u0645\u0641\u064a\u062f\u0629 \u0644\u0644\u062a\u0646\u0628\u0624 \u0627\u0644\u0645\u0627\u0644\u064a<\/b><span style=\"font-weight: 400;\"> \u0648\u0648\u0636\u0639 \u0627\u0644\u0645\u064a\u0632\u0627\u0646\u064a\u0629 \u0644\u0644\u062a\u0633\u0648\u064a\u0642 \u0648\u0627\u0644\u062a\u0637\u0648\u064a\u0631 \u0648\u0627\u0644\u062a\u0648\u0638\u064a\u0641 \u0644\u0645\u0624\u0633\u0633\u062a\u0643 \u0628\u0623\u0643\u0645\u0644\u0647\u0627.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u062a\u0642\u062f\u0645 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS <\/span><b>\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0645\u062d\u062f\u062f\u0629 \u0644\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0637\u0648\u064a\u0644\u0629 \u0627\u0644\u0645\u062f\u0649<\/b><span style=\"font-weight: 400;\"> \u0627\u0644\u062a\u064a \u0633\u062a\u062c\u0639\u0644 \u0628\u0637\u0628\u064a\u0639\u0629 \u0627\u0644\u062d\u0627\u0644 \u0634\u0631\u0643\u062a\u0643 \u0648\u062e\u062f\u0645\u0627\u062a\u0647\u0627 \u0623\u0648 \u0645\u0646\u062a\u062c\u0627\u062a\u0647\u0627 \u0645\u0631\u063a\u0648\u0628\u0629 \u0648\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0645\u0634\u0627\u0631\u0643\u0629.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u062a\u0633\u0627\u0639\u062f\u0643 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS \u0644\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0639\u0644\u0649 \u0627\u0644\u062a\u062d\u0642\u0642 \u0645\u0646 \u0646\u0628\u0636 \u0645\u0624\u0633\u0633\u062a\u0643 \u0648\u0627\u0643\u062a\u0634\u0627\u0641 \u0645\u062f\u0649 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0628\u0642\u0627\u0621 \u0627\u0644\u0646\u0627\u0633 \u0623\u0648 <\/span><b>\u0627\u0644\u062a\u0648\u0635\u064a\u0629 \u0628\u0627\u0644\u0634\u0631\u0643\u0629 \u0643\u0645\u0643\u0627\u0646 \u0639\u0645\u0644 \u062c\u064a\u062f<\/b><span style=\"font-weight: 400;\"> \u0644\u0623\u0642\u0631\u0627\u0646\u0647\u0645.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u062a\u0645\u0646\u062d\u0643 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062d\u0627\u0644\u064a\u064a\u0646 \u0627\u0644\u0631\u0624\u0649 \u0627\u0644\u0644\u0627\u0632\u0645\u0629 \u0644\u062a\u0637\u0648\u064a\u0631 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a <\/span><b>\u0627\u0644\u0648\u0644\u0627\u0621 \u0644\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/b><span style=\"font-weight: 400;\"> .<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">\u062f\u0631\u062c\u0629 NPS<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u0627\u0644\u062c\u064a\u062f\u0629 \u062a\u0634\u064a\u0631 NPS \u0627\u0644\u062c\u064a\u062f\u0629 \u0625\u0644\u0649 \u0623\u0646 \u0644\u062f\u064a\u0643 \u0639\u062f\u062f\u064b\u0627 \u0623\u0643\u0628\u0631 \u0645\u0646 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 \u0623\u0648 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062e\u0644\u0635\u064a\u0646 \u0645\u0642\u0627\u0631\u0646\u0629 \u0628\u0627\u0644\u0645\u0646\u062a\u0642\u062f\u064a\u0646. \u064a\u0633\u0639\u062f \u0639\u0645\u0644\u0627\u0624\u0643 \u0628\u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0643\u0643\u0644 \u060c \u0643\u0645\u0627 \u0623\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0627\u0644\u064a\u0629. \u0628\u062a\u0641\u0635\u064a\u0644 \u0643\u0628\u064a\u0631 \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0645\u062f\u0648\u0646\u0629 \u060c \u0646\u062a\u062d\u062f\u062b \u0639\u0646 \u0647\u0630\u0647 \u0627\u0644\u0645\u062f\u0648\u0646\u0629 \u060c &#8220;<\/span><a href=\"https:\/\/www.questionpro.com\/blog\/ar\/nps-considered-good-net-promoter-score\/\"><span style=\"font-weight: 400;\">\u0645\u0627 \u0627\u0644\u0630\u064a \u064a\u0639\u062a\u0628\u0631 \u0646\u062a\u064a\u062c\u0629 \u062c\u064a\u062f\u0629 \u0644\u0645\u0631\u0648\u0651\u062c \u0627\u0644\u0634\u0628\u0643\u0629\u061f<\/span><\/a><span style=\"font-weight: 400;\">\u061f<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u0645\u0627 \u0647\u064a \u0627\u0644\u0641\u0648\u0627\u0626\u062f \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0640 NPS<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u064a\u062d\u0638\u0649 \u0646\u0638\u0627\u0645 NPS \u0628\u0634\u0639\u0628\u064a\u0629 \u0648\u064a\u0641\u0636\u0644 \u0628\u0634\u062f\u0629 \u0645\u0646 \u0642\u0628\u0644 \u0627\u0644\u0628\u0627\u062d\u062b\u064a\u0646 \u0644\u0623\u0646\u0647 \u064a\u062a\u0631\u062c\u0645 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u0645\u0639\u064a\u0627\u0631 \u0646\u062c\u0627\u062d CX \u0648\u0627\u062d\u062f. \u0641\u064a\u0645\u0627 \u064a\u0644\u064a \u0628\u0639\u0636 \u0627\u0644\u0641\u0648\u0627\u0626\u062f \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0642\u062f\u0645\u0647\u0627 \u0646\u0642\u0627\u0637 NPS:<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">\u062a\u0648\u0641\u0631 \u0639\u0631\u0636\u064b\u0627 \u0645\u0641\u064a\u062f\u064b\u0627 \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">\u0627\u0644\u0631\u0623\u064a \u0645\u062b\u0644 CSAT \u0648 CES \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062d\u062f\u062f\u0629 \u0623\u0648 \u0627\u0644\u0623\u062d\u062f\u062b \u0645\u0639 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629. \u0642\u062f \u064a\u0643\u0648\u0646 \u0647\u0630\u0627 \u0639\u0646\u062f\u0645\u0627 \u064a\u0634\u062a\u0631\u0648\u0646 \u0645\u0646\u062a\u062c\u0643 \u0623\u0648 \u064a\u0633\u062a\u062e\u062f\u0645\u0648\u0646 \u062e\u062f\u0645\u062a\u0643 \u0623\u0648 \u064a\u062a\u0641\u0627\u0639\u0644\u0648\u0646 \u0645\u0639 \u0641\u0631\u064a\u0642 \u0627\u0644\u062f\u0639\u0645 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643. \u0644\u0627 \u062a\u0623\u062e\u0630 \u0647\u0630\u0647 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0641\u064a \u0627\u0644\u0627\u0639\u062a\u0628\u0627\u0631 \u0627\u0644\u0639\u0644\u0627\u0642\u0629 \u0627\u0644\u0639\u0627\u0645\u0629 \u0645\u0639 \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0639 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0623\u0648 \u0627\u0644\u0645\u0624\u0633\u0633\u0629. \u0642\u062f \u064a\u0643\u0648\u0646 \u0639\u0645\u0644\u0627\u0624\u0643 \u0633\u0639\u062f\u0627\u0621 \u0628\u0645\u0646\u062a\u062c\u0643 \u0623\u0648 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0639\u0644\u0649 \u0627\u0644\u0631\u063a\u0645 \u0645\u0646 \u062a\u0641\u0627\u0639\u0644\u0647\u0645 \u063a\u064a\u0631 \u0627\u0644\u0631\u0627\u0626\u0639 \u0645\u0639 \u0623\u062d\u062f \u0645\u0645\u062b\u0644\u064a \u0627\u0644\u062f\u0639\u0645. \u062a\u0634\u064a\u0631 NPS \u0625\u0644\u0649 \u0627\u0644\u0634\u0639\u0648\u0631 \u0627\u0644\u0635\u062d\u064a \u062a\u062c\u0627\u0647 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u060c \u0623\u0648 \u0645\u0632\u064a\u062c \u0645\u0646 \u0645\u0648\u0642\u0639 \u0627\u0644\u0648\u064a\u0628 \u060c \u0623\u0648 \u0627\u0644\u062a\u0648\u0627\u062c\u062f \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a \u060c \u0623\u0648 \u0627\u0644\u062e\u062f\u0645\u0629 \u060c \u0623\u0648 \u0627\u0644\u062f\u0639\u0645 \u060c \u0648\u0645\u0627 \u0625\u0644\u0649 \u0630\u0644\u0643.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">\u0645\u0642\u0627\u064a\u064a\u0633 \u0641\u0631\u0635 \u062a\u0643\u0631\u0627\u0631 \u0627\u0644\u0623\u0639\u0645\u0627\u0644<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">NPS \u0639\u0644\u0649 \u0642\u064a\u0627\u0633 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0627\u0644\u062c\u062f\u064a\u062f\u0629 \u0648\u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629 \u0644\u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629. \u0647\u0630\u0627 \u0623\u0645\u0631 \u0628\u0627\u0644\u063a \u0627\u0644\u0623\u0647\u0645\u064a\u0629 \u0644\u0644\u0623\u0639\u0645\u0627\u0644 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u062f\u0641\u0642 \u0627\u0644\u0646\u0642\u062f\u064a \u060c \u0648\u062a\u0648\u0642\u0639 \u0627\u0644\u0646\u0645\u0648 \u060c \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u060c \u0648\u0645\u0627 \u0625\u0644\u0649 \u0630\u0644\u0643. \u0641\u0647\u0648 \u064a\u0633\u0627\u0639\u062f\u0643 \u0639\u0644\u0649 \u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645 \u0648\u062a\u0642\u064a\u064a\u0645 \u0635\u062d\u0629 \u0645\u0624\u0633\u0633\u062a\u0643.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">\u0633\u0647\u0644\u0629 \u0627\u0644\u0641\u0647\u0645<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">\u0646\u0638\u0627\u0645 \u062a\u0633\u062c\u064a\u0644 \u062f\u0631\u062c\u0627\u062a \u0645\u0646 -100 \u0625\u0644\u0649 +100 \u060c \u0648\u0647\u0648 \u0623\u0645\u0631 \u064a\u0633\u0647\u0644 \u0639\u0644\u0649 \u0627\u0644\u062c\u0645\u064a\u0639 \u0645\u062a\u0627\u0628\u0639\u062a\u0647. \u0647\u0630\u0627 \u064a\u062c\u0639\u0644 \u0632\u0645\u0644\u0627\u0626\u0643 \u0648\u0627\u0644\u0623\u0642\u0633\u0627\u0645 \u0630\u0627\u062a \u0627\u0644\u0635\u0644\u0629 \u0641\u064a \u0646\u0641\u0633 \u0627\u0644\u0635\u0641\u062d\u0629. \u0643\u0645\u0627 \u0623\u0646\u0647 \u064a\u062c\u0639\u0644 \u0645\u0646 (Key Performance Indicator) KPI \u062c\u064a\u062f\u064b\u0627 \u0644\u0623\u0646\u0647 \u0645\u0642\u064a\u0627\u0633 \u0644\u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0628\u0623\u0643\u0645\u0644\u0647\u0627. \u062a\u0634\u064a\u0631 \u0627\u0644\u062f\u0631\u062c\u0629 \u0627\u0644\u062c\u064a\u062f\u0629 \u0625\u0644\u0649 \u0623\u0646 \u0643\u0644 \u0634\u064a\u0621 \u0639\u0644\u0649 \u0645\u0627 \u064a\u0631\u0627\u0645 \u0645\u0639 \u0627\u0644\u0645\u0646\u062a\u062c \u0648\u0627\u0644\u062a\u0639\u0628\u0626\u0629 \u0648\u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0648\u0627\u0644\u062a\u0633\u0644\u064a\u0645 \u0648\u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u062a\u0634\u064a\u0631 \u0627\u0644\u062f\u0631\u062c\u0629 \u0627\u0644\u0645\u0646\u062e\u0641\u0636\u0629 \u0625\u0644\u0649 \u0628\u0639\u0636 \u0645\u0646\u0627\u0637\u0642 \u0627\u0644\u0641\u062c\u0648\u0629 \u0627\u0644\u062a\u064a \u0642\u062f \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0627\u0644\u0646\u0638\u0631 \u0641\u064a\u0647\u0627 \u0648\u0625\u0635\u0644\u0627\u062d\u0647\u0627 \u0641\u064a \u0623\u0642\u0631\u0628 \u0648\u0642\u062a \u0645\u0645\u0643\u0646.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u064a\u0628\u0630\u0644 \u0627\u0644\u0645\u0648\u0638\u0641\u0648\u0646 \u0627\u0644\u0631\u0627\u0636\u0648\u0646 \u0648\u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0648\u0646 \u062c\u0647\u0648\u062f\u064b\u0627 \u0645\u0633\u062a\u0645\u0631\u0629 \u0644\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0631\u0628\u0629 \u0648\u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 \u0645\u0645\u062a\u0627\u0632\u0629 \u060c \u0645\u0645\u0627 \u064a\u0634\u064a\u0631 \u0625\u0644\u0649 \u062e\u0628\u0631\u0629 \u0627\u0644\u0645\u0648\u0638\u0641 \u0627\u0644\u062c\u064a\u062f\u0629 (EX) \u0648\u0631\u0636\u0627 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">\u0641\u064a \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062e\u0637\u0637<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">NPS + \u060c \u0648\u0647\u064a \u0645\u064a\u0632\u0629 \u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0645\u0646\u0635\u0629 QuestionPro CX \u060c \u062a\u062a\u064a\u062d \u0644\u0643 \u0623\u0646 \u062a\u0633\u0623\u0644 \u0639\u0645\u0644\u0627\u0626\u0643 \u0639\u0646 \u0623\u0633\u0628\u0627\u0628\u0647\u0645. \u0628\u062f\u0648\u0646 \u0647\u0630\u0647 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u060c \u0633\u062a\u0643\u0648\u0646 \u0646\u062a\u064a\u062c\u062a\u0643 \u0645\u062c\u0631\u062f \u0642\u0637\u0639\u0629 \u0648\u0627\u062d\u062f\u0629 \u0645\u0646 \u0627\u0644\u0644\u063a\u0632. \u0628\u0645\u062c\u0631\u062f \u0623\u0646 \u064a\u0643\u0648\u0646 \u0644\u062f\u064a\u0643 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0625\u0636\u0627\u0641\u064a\u0629 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062d\u0648\u0644 \u0627\u0644\u0646\u062a\u064a\u062c\u0629 \u060c \u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u0628\u062f\u0621 \u0641\u064a \u0648\u0636\u0639 \u062e\u0637\u0637 \u0639\u0645\u0644 \u0644\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0628\u0627\u0644\u062a\u0627\u0644\u064a \u062f\u0631\u062c\u0629 NPS \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643. \u064a\u0635\u0628\u062d \u0645\u0646 \u0627\u0644\u0623\u0633\u0647\u0644 \u0642\u064a\u0627\u062f\u0629 \u0627\u0644\u062a\u063a\u064a\u064a\u0631 \u0639\u0646\u062f\u0645\u0627 \u064a\u0643\u0648\u0646 \u0644\u062f\u064a\u0643 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0625\u0636\u0627\u0641\u064a\u0629. \u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u0627\u0644\u0645\u0632\u064a\u062f \u062d\u0648\u0644 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0627\u062a \u0648\u0641\u0648\u0627\u0626\u062f \u0647\u0630\u0627 \u0639\u0644\u0649 \u0635\u0641\u062d\u0629 \u0645\u064a\u0632\u0627\u062a NPS + \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0646\u0627.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">\u0645\u0646 \u0627\u0644\u0633\u0647\u0644 \u0625\u062c\u0631\u0627\u0621<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS \u0633\u0631\u064a\u0639\u0629 \u0627\u0644\u062a\u0646\u0641\u064a\u0630 \u0648\u0644\u064a\u0633\u062a \u0645\u0631\u0647\u0642\u0629 \u0644\u0648\u062c\u0647\u0629 \u0646\u0638\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u064a\u0645\u0643\u0646\u0643 \u0625\u062c\u0631\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS \u0639\u0628\u0631 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0623\u0648 \u0627\u0644\u0647\u0627\u062a\u0641 \u0623\u0648 \u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0645\u062d\u0645\u0648\u0644 \u0623\u0648 \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a. \u0623\u064a\u0636\u064b\u0627 \u060c \u064a\u062a\u0645 \u0642\u064a\u0627\u0633 NPS \u0628\u0627\u0644\u0635\u064a\u063a\u0629 -\u066a \u0645\u0646 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 -\u066a \u0645\u0646 \u0627\u0644\u0645\u0646\u062a\u0642\u062f\u064a\u0646 \u060c \u0645\u0645\u0627 \u064a\u0644\u063a\u064a \u0627\u0644\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u0623\u064a \u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0623\u0648 \u0635\u064a\u063a \u0645\u0639\u0642\u062f\u0629. \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u0646\u062a\u064a\u062c\u0629 \u060c \u064a\u062a\u0645 \u062a\u062d\u0648\u064a\u0644 \u0639\u0645\u0644\u0627\u0626\u0643 \u0625\u0644\u0649 \u0645\u0646\u062a\u0642\u062f\u064a\u0646 \u0648\u0633\u0644\u0628\u064a\u064a\u0646 \u0648\u0645\u0631\u0648\u062c\u064a\u0646.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">\u062a\u062a\u0628\u0639 \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0628\u0641\u0627\u0639\u0644\u064a\u0629<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">\u0625\u0646\u0647 \u0645\u062b\u0627\u0644\u064a \u0644\u0625\u062c\u0631\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS \u0645\u0631\u062a\u064a\u0646 \u0639\u0644\u0649 \u0627\u0644\u0623\u0642\u0644 \u0641\u064a \u0627\u0644\u0633\u0646\u0629. \u0647\u0630\u0627 \u0645\u0641\u064a\u062f \u0644\u064a\u0633 \u0641\u0642\u0637 \u0641\u064a \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628 \u0648\u0644\u0643\u0646 \u0623\u064a\u0636\u064b\u0627 \u0641\u064a \u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0648\u062f\u0631\u0627\u0633\u062a\u0647\u0627. \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0645\u0633\u062d \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u060c \u064a\u0645\u0643\u0646\u0643 \u062a\u062a\u0628\u0639 \u0623\u062f\u0627\u0621 \u0639\u0645\u0644\u0643 \u0628\u0634\u0643\u0644 \u0641\u0639\u0627\u0644. \u0647\u0630\u0627 \u064a\u0632\u0648\u062f\u0643 \u0628\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0644\u0644\u062a\u062e\u0637\u064a\u0637 \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0648\u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062d\u0627\u0644\u064a\u0629.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">\u0636\u0639 \u0639\u0644\u0627\u0645\u0629 \u0639\u0644\u0649 \u0645\u0646\u0627\u0641\u0633\u064a\u0643<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">\u0646\u0638\u0631\u064b\u0627 \u0644\u0623\u0646 NPS \u0645\u0639\u062a\u0631\u0641 \u0628\u0647\u0627 \u0648\u0645\u0642\u0628\u0648\u0644\u0629 \u0639\u0627\u0644\u0645\u064a\u064b\u0627 \u060c \u064a\u0645\u0643\u0646\u0643 \u0628\u0633\u0647\u0648\u0644\u0629 \u0642\u064a\u0627\u0633 \u0645\u0646\u0627\u0641\u0633\u064a\u0643 \u0648\u062a\u062a\u0628\u0639 \u0627\u0644\u062a\u0642\u062f\u0645 \u0628\u0645\u0631\u0648\u0631 \u0627\u0644\u0648\u0642\u062a. \u064a\u0645\u0643\u0646\u0643 \u0623\u064a\u0636\u064b\u0627 \u0627\u0644\u0639\u062b\u0648\u0631 \u0639\u0644\u0649 \u0645\u0639\u0627\u064a\u064a\u0631 \u062a\u0646\u0627\u0633\u0628 \u0645\u0646\u0637\u0642\u062a\u0643 \u0627\u0644\u0645\u062d\u062f\u062f\u0629.<\/span><\/p>\n<p><b>\u064a\u0642\u062f\u0645 QuestionPro \u0628\u0639\u0636\u064b\u0627 \u0645\u0646 \u0623\u0643\u062b\u0631 \u0623\u062f\u0648\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u0642\u062f\u0645\u064b\u0627 \u0627\u0644\u0645\u062a\u0627\u062d\u0629.<\/b><span style=\"font-weight: 400;\"> \u0627\u062d\u0635\u0644 \u0639\u0644\u0649 \u0631\u0624\u0649 \u0642\u064a\u0645\u0629 \u062d\u0648\u0644 \u0623\u0641\u0643\u0627\u0631 \u0639\u0645\u0644\u0627\u0626\u0643 \u0648\u0645\u0634\u0627\u0639\u0631\u0647\u0645 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 <\/span><a href=\"https:\/\/www.questionpro.com\/cx\/\"><span style=\"font-weight: 400;\">\u0628\u0631\u0646\u0627\u0645\u062c QuestionPro CX<\/span><\/a><span style=\"font-weight: 400;\"> \u0627\u0644\u064a\u0648\u0645.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0623\u062b\u0646\u0627\u0621 \u0642\u064a\u0627\u0645\u0643 \u0628\u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0644\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0639\u0645\u0644\u0627\u0621 \u062c\u062f\u062f \u0623\u0648 \u062a\u0648\u0638\u064a\u0641 \u0645\u0648\u0627\u0647\u0628 \u062c\u062f\u064a\u062f\u0629 \u060c \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0641\u0647\u0645 \u0645\u062f\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 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