{"id":378967,"date":"2022-06-23T06:28:14","date_gmt":"2022-06-23T13:28:14","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=378967"},"modified":"2022-06-23T06:28:14","modified_gmt":"2022-06-23T13:28:14","slug":"customer-feedback-loop","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ar\/customer-feedback-loop\/","title":{"rendered":"\u0645\u0627 \u0647\u064a \u062d\u0644\u0642\u0629 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0643\u064a\u0641\u064a\u0629 \u0625\u063a\u0644\u0627\u0642\u0647\u0627\u061f"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u062d\u0644\u0642\u0629 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u064a \u0645\u0635\u0637\u0644\u062d \u0631\u0628\u0645\u0627 \u0633\u0645\u0639\u062a\u0647 \u0645\u0646 \u0642\u0628\u0644. \u0648\u0644\u0643\u0646 \u0645\u0627 \u0647\u0648\u061f<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u064a\u062a\u062c\u0647 \u0627\u0644\u0645\u0632\u064a\u062f \u0648\u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0625\u0644\u0649 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u062a\u062a\u0645\u062d\u0648\u0631 \u062d\u0648\u0644 \u0627\u0644\u0639\u0645\u064a\u0644 \u0644\u062a\u0645\u064a\u064a\u0632 \u0646\u0641\u0633\u0647\u0627 \u0639\u0646 \u0627\u0644\u0645\u0646\u0627\u0641\u0633\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 <\/span><span style=\"font-weight: 400;\">\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/span><span style=\"font-weight: 400;\">. \u064a\u0631\u0643\u0632 \u0627\u0644\u0646\u0647\u062c \u0639\u0644\u0649 \u0648\u0636\u0639 \u0627\u0644\u0639\u0645\u064a\u0644 \u0641\u064a \u0645\u0631\u0643\u0632 \u0627\u0644\u0639\u0645\u0644 \u060c \u0645\u0645\u0627 \u064a\u0639\u0646\u064a \u0625\u063a\u0644\u0627\u0642 \u062d\u0644\u0642\u0629 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0628\u064a\u0646\u0645\u0627 <\/span><span style=\"font-weight: 400;\">\u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a<\/span><span style=\"font-weight: 400;\"> \u0645\u062b\u0644 <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/nps-score\/\">NPS<\/a> \u0623\u0648 CSAT \u0623\u0648 CES \u0623\u0648 <\/span><span style=\"font-weight: 400;\">\u0623\u0628\u062d\u0627\u062b \u0627\u0644\u0633\u0648\u0642<\/span><span style=\"font-weight: 400;\"> \u0623\u062f\u0648\u0627\u062a \u0642\u064a\u0645\u0629 \u0644\u0641\u0647\u0645 \u0642\u0627\u0639\u062f\u0629 \u0639\u0645\u0644\u0627\u0626\u0643 \u060c \u0641\u0625\u0646 \u0643\u0644 \u0645\u0646\u0647\u0627 \u064a\u0623\u062a\u064a \u0645\u0639 \u062a\u062d\u062f\u064a\u0627\u062a\u0647. \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a 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\u0627\u0644\u0634\u0631\u0643\u0629 \u0627\u0644\u0646\u0647\u0627\u0626\u064a\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u0625\u062c\u0631\u0627\u0621 \u0627\u0644\u0645\u062a\u062e\u0630 \u0645\u0646 \u0627\u0644\u0625\u062f\u062e\u0627\u0644.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u062a\u0639\u062f \u062d\u0644\u0642\u0629 \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u062f\u0648\u0631\u0629 \u0627\u0644\u062e\u0627\u0631\u062c\u064a\u0629<\/b><span style=\"font-weight: 400;\"> \u0623\u0645\u0631\u064b\u0627 \u062d\u064a\u0648\u064a\u064b\u0627 \u0644\u0623\u0646\u0647\u0627 \u062a\u064f\u0638\u0647\u0631 \u0644\u0644\u0639\u0645\u064a\u0644 \u0623\u0646\u0643 \u062a\u0633\u062a\u0645\u0639 \u0628\u0646\u0634\u0627\u0637 \u060c \u0648\u0623\u0646 \u0634\u0631\u0643\u062a\u0643 \u062a\u0647\u062a\u0645 \u060c \u0648\u0623\u0646\u0643 \u0645\u0644\u062a\u0632\u0645 \u0628\u0625\u062c\u0631\u0627\u0621 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\u0623\u0648 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0645\u0642\u062f\u0645\u0629 \u0644\u0644\u0641\u0631\u0642 \u0627\u0644\u062a\u064a \u062a\u062a\u0639\u0627\u0645\u0644 \u0645\u0628\u0627\u0634\u0631\u0629 \u0645\u0639 \u0627\u0644\u0639\u0645\u064a\u0644 \u060c \u0645\u062b\u0644 \u0627\u0644\u062f\u0639\u0645 \u0648\u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a \u060c \u0648\u0645\u0634\u0627\u0631\u0643\u062a\u0647\u0627 \u0645\u0639 \u062c\u0645\u064a\u0639 \u0623\u0642\u0633\u0627\u0645 \u0627\u0644\u0634\u0631\u0643\u0629 \u0644\u0627\u062a\u062e\u0627\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0645\u0644.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644 \u060c \u064a\u062a\u0644\u0642\u0649 \u0641\u0631\u064a\u0642 \u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u062d\u0648\u0644 \u0646\u0642\u0627\u0637 \u0627\u0644\u0636\u0639\u0641 \u0627\u0644\u062a\u064a \u064a\u0631\u063a\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062d\u062a\u0645\u0644\u0648\u0646 \u0641\u064a \u062d\u0644\u0647\u0627 \u0645\u0639 \u0627\u0644\u0645\u0646\u062a\u062c \u0648\u064a\u0646\u0642\u0644 \u062a\u0644\u0643 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0625\u0644\u0649 \u0641\u0631\u0642 \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0644\u0625\u0628\u0644\u0627\u063a \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0648\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u0648\u0627\u0642\u0639. \u0643\u0645\u0627 \u064a\u0642\u0648\u0645\u0648\u0646 \u0628\u0646\u0642\u0644 \u0647\u0630\u0647 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0625\u0644\u0649 \u0641\u0631\u064a\u0642 \u0627\u0644\u0645\u0646\u062a\u062c \u060c \u0627\u0644\u0630\u064a\u0646 \u064a\u0633\u062a\u062e\u062f\u0645\u0648\u0646\u0647\u0627 \u0644\u062d\u0644 \u0646\u0642\u0627\u0637 \u0627\u0644\u0623\u0644\u0645 \u0627\u0644\u0645\u062d\u062f\u062f\u0629 \u0647\u0630\u0647 \u0641\u064a \u0627\u0644\u0645\u0646\u062a\u062c \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u064a\u062d\u0635\u0644 \u0641\u0631\u064a\u0642 \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0639\u0644\u0649 \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0645\u0646 <\/span><a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\"><span style=\"font-weight: 400;\">\u0627\u0633\u062a\u0637\u0644\u0627\u0639 NPS<\/span><\/a><span style=\"font-weight: 400;\"> \u0644\u062f\u0631\u0627\u0633\u0627\u062a \u0627\u0644\u062d\u0627\u0644\u0629 \u0627\u0644\u0645\u062d\u062a\u0645\u0644\u0629 \u0623\u0648 \u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u064a\u0645\u0643\u0646\u0647\u0645 \u062a\u0642\u062f\u064a\u0645 \u0645\u0631\u0627\u062c\u0639\u0629 \u062c\u064a\u062f\u0629 \u0644\u0646\u0627. \u064a\u062a\u0644\u0642\u0649 \u0641\u0631\u064a\u0642 \u0627\u0644\u062f\u0639\u0645 \u0648\u0646\u062c\u0627\u062d \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0645\u0646 \u0627\u0644\u0646\u0642\u0627\u062f. \u0648\u0628\u0646\u0641\u0633 \u0627\u0644\u0637\u0631\u064a\u0642\u0629 \u060c \u064a\u062a\u0645 \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0627\u0644\u062a\u0632\u0627\u0645\u0627\u062a \u0644\u0645\u0639\u0631\u0641\u0629 \u0643\u064a\u0641 \u064a\u0645\u0643\u0646\u0647\u0645 \u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062c\u0639\u0644\u0647\u0627 \u0623\u0641\u0636\u0644.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0646\u0631\u0649 \u0623\u0646 \u062c\u0645\u064a\u0639 \u0627\u0644\u0641\u0631\u0642 \u0644\u062f\u064a\u0647\u0627 \u0625\u0645\u0643\u0627\u0646\u064a\u0629 \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0623\u0645\u062b\u0644\u0629. \u0644\u0627 \u0646\u0631\u0649 \u0623\u0642\u0633\u0627\u0645\u064b\u0627 \u0645\u0646\u0639\u0632\u0644\u0629 \u062a\u062a\u062e\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0623\u0628\u062d\u0627\u062b\u0647\u0627 \u060c \u0645\u0645\u0627 \u064a\u0624\u062f\u064a \u0625\u0644\u0649 \u062a\u0634\u062a\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u0639\u0645\u0644\u064a\u0629 \u062d\u0644\u0642\u0629 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u0625\u0644\u0649 \u062c\u0627\u0646\u0628 \u062d\u0644\u0642\u0629 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u062f\u0627\u062e\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0645\u0646 \u0627\u0644\u0623\u0647\u0645\u064a\u0629 \u0628\u0645\u0643\u0627\u0646 \u062a\u0646\u0641\u064a\u0630 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u062f\u0627\u062e\u0644 \u0627\u0644\u0634\u0631\u0643\u0629 \u0623\u064a\u0636\u064b\u0627.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0645\u0646 \u0627\u0644\u0636\u0631\u0648\u0631\u064a \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0623\u062f\u0648\u0627\u062a \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u064a \u062a\u0633\u0645\u062d \u0628\u062a\u062c\u0645\u064a\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0641\u064a \u0645\u0635\u062f\u0631 \u0648\u0627\u062d\u062f \u0644\u0644\u062d\u0642\u064a\u0642\u0629 \u0639\u0628\u0631 \u062c\u0645\u064a\u0639 \u0627\u0644\u0623\u0642\u0633\u0627\u0645 \u0644\u064a\u0643\u0648\u0646 \u0643\u0644 \u0647\u0630\u0627 \u0645\u0645\u0643\u0646\u064b\u0627.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. \u062a\u0623\u0643\u062f \u0645\u0646 \u0623\u0646 \u062c\u0645\u064a\u0639 \u0623\u0639\u0636\u0627\u0621 \u0627\u0644\u0641\u0631\u064a\u0642 \u064a\u0639\u0631\u0641\u0648\u0646 \u0627\u0644\u0639\u0645\u0644\u064a\u0629 \u0645\u0646 \u0627\u0644\u0628\u062f\u0627\u064a\u0629.<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u064a\u062d\u062a\u0627\u062c \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0648\u0627\u0644\u0645\u062f\u064a\u0631\u064a\u0646 \u0625\u0644\u0649 \u0627\u0644\u0627\u0639\u062a\u0631\u0627\u0641 \u0628\u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u0634\u0631\u0643\u0629 \u0648\u0642\u064a\u0645\u0647\u0627 \u0648\u0631\u0633\u0627\u0644\u062a\u0647\u0627 \u0644\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0641\u064a \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629 \u0627\u0644\u0648\u0638\u064a\u0641\u064a\u0629. \u0633\u064a\u0648\u0641\u0631 \u0644\u0647\u0645 \u0627\u0644\u062b\u0642\u0629 \u0648\u0627\u0644\u0634\u0639\u0648\u0631 \u0628\u0627\u0644\u0642\u064a\u0645\u0629 \u060c \u0648\u064a\u062a\u0631\u062c\u0645 \u0625\u0644\u0649 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u062f\u0642\u064a\u0642\u0629 \u0648\u0642\u064a\u0645\u0629 \u0644\u0644\u0634\u0631\u0643\u0629. \u0625\u0646 \u0625\u062f\u0631\u0627\u0643 <\/span><span style=\"font-weight: 400;\">\u0633\u0644\u0648\u0643 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643<\/span><span style=\"font-weight: 400;\"> \u0633\u064a\u062d\u0648\u0644\u0647 \u0625\u0644\u0649 \u0623\u062d\u062f \u0627\u0644\u0623\u0635\u0648\u0644 \u0644\u0644\u0623\u0639\u0645\u0627\u0644.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. \u0627\u0646\u062a\u0628\u0647 \u0625\u0644\u0649 \u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0648\u0627\u0644\u0623\u0641\u0643\u0627\u0631 \u0627\u0644\u0643\u0627\u0645\u0646\u0629 \u0648\u0631\u0627\u0621 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u0641\u064a \u062d\u064a\u0646 \u0623\u0646 <\/span><span style=\"font-weight: 400;\">\u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a<\/span><span style=\"font-weight: 400;\"> \u0623\u0645\u0631 \u0628\u0627\u0644\u063a \u0627\u0644\u0623\u0647\u0645\u064a\u0629 \u0644\u0646\u062c\u0627\u062d \u062d\u0644\u0642\u0629 \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0641\u0645\u0646 \u0627\u0644\u0636\u0631\u0648\u0631\u064a \u062a\u062d\u0644\u064a\u0644 \u0633\u0644\u0648\u0643 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u064a\u0646 \u062d\u0648\u0644 \u0647\u0630\u0647 \u0627\u0644\u0646\u062a\u0627\u0626\u062c. \u0641\u064a \u0643\u0644 \u0628\u064a\u0626\u0629 \u0627\u062c\u062a\u0645\u0627\u0639\u064a\u0629 \u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0645\u0643\u0627\u0646 \u0627\u0644\u0639\u0645\u0644 \u060c \u0647\u0646\u0627\u0643 \u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0648\u0623\u0646\u0645\u0627\u0637 \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0632\u0648\u062f\u0646\u0627 \u0628\u0631\u0624\u0649 \u062d\u0648\u0644 \u0645\u0646 \u0647\u0645 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0648\u0646 \u0648\u0645\u0627 \u0627\u0644\u0630\u064a \u064a\u0645\u0643\u0646 \u0641\u0639\u0644\u0647 \u0644\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u062a\u0647\u0645.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3. \u0634\u0627\u0631\u0643 \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0648\u0627\u0633\u062a\u0645\u0631 \u0641\u064a \u062c\u0645\u0639 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a.<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u0644\u0625\u063a\u0644\u0627\u0642 \u062d\u0644\u0642\u0629 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u060c \u0645\u0646 \u0627\u0644\u0636\u0631\u0648\u0631\u064a \u0627\u0644\u0639\u0648\u062f\u0629 \u0625\u0644\u0649 \u0646\u0642\u0637\u0629 \u0627\u0644\u0628\u062f\u0627\u064a\u0629 \u0628\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u062c\u062f\u064a\u062f\u0629 \u0644\u062a\u062d\u062f\u064a\u062f \u0645\u0627 \u064a\u062c\u0628 \u062a\u062d\u0633\u064a\u0646\u0647 \u0623\u0648 \u062a\u063a\u064a\u064a\u0631\u0647 \u0623\u0648 \u0627\u062e\u062a\u0641\u0627\u0626\u0647 \u0648\u0645\u0627 \u064a\u062c\u0628 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0647 \u0648\u062a\u0646\u0641\u064a\u0630\u0647 \u062f\u0627\u062e\u0644 \u0627\u0644\u0645\u0646\u0638\u0645\u0629. \u0627\u0644\u0635\u062f\u0642 \u0648\u0627\u0644\u0627\u0646\u0641\u062a\u0627\u062d \u0623\u0645\u0631\u0627\u0646 \u0623\u0633\u0627\u0633\u064a\u0627\u0646 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