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\u0627\u0644\u0645\u0628\u062a\u0633\u0645.\u00a0\u062a\u0642\u064a\u064a\u0645\u0627\u062a \u0627\u0644\u0627\u0628\u062a\u0633\u0627\u0645\u0627\u062a \u060c \u0639\u0644\u0649 \u0648\u062c\u0647 \u0627\u0644\u062e\u0635\u0648\u0635 \u060c \u0645\u0645\u062a\u0639\u0629 \u0644\u0644\u0639\u064a\u0648\u0646 \u0648\u062a\u0642\u062f\u0645 \u062a\u0623\u062b\u064a\u0631\u064b\u0627 \u0625\u064a\u062c\u0627\u0628\u064a\u064b\u0627.<\/span><\/p>\n \u0645\u062b\u0627\u0644 \u0639\u0644\u0649 \u0645\u0633\u062d Smiley:<\/span><\/p>\n \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0635\u0648\u0631 \u064a\u062d\u0633\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645.\u00a0\u0636\u0639 \u0641\u064a \u0627\u0639\u062a\u0628\u0627\u0631\u0643 \u0645\u0642\u0627\u0644\u064b\u0627 \u0628\u0647 \u0646\u0635\u0648\u0635 \u0643\u062b\u064a\u0631\u0629.\u00a0\u0647\u0644 \u062a\u0641\u0636\u0644 \u0642\u0631\u0627\u0621\u0629 \u0635\u0641\u062d\u0629 \u0628\u0647\u0627 \u0646\u0635 \u0641\u0642\u0637 \u0623\u0645 \u0635\u0641\u062d\u0629 \u0628\u0647\u0627 \u0627\u0644\u0643\u062b\u064a\u0631 \u0645\u0646 \u0627\u0644\u0631\u0633\u0648\u0645\u0627\u062a \u0627\u0644\u062c\u0630\u0627\u0628\u0629\u061f\u00a0\u0633\u064a\u062e\u062a\u0627\u0631 \u0645\u0639\u0638\u0645 \u0627\u0644\u0646\u0627\u0633 \u0627\u0644\u0634\u062e\u0635 \u0627\u0644\u0630\u064a \u064a\u062d\u062a\u0648\u064a \u0639\u0644\u0649 \u0635\u0648\u0631.<\/span><\/p>\n \u0645\u062b\u0627\u0644 \u0639\u0644\u0649 \u0633\u0624\u0627\u0644 \u0645\u0646\u062a\u0642\u064a \u0627\u0644\u0635\u0648\u0631:<\/span><\/p>\n \u0636\u0639 \u0647\u0630\u0647 \u0627\u0644\u0646\u0638\u0631\u064a\u0629 \u0645\u0648\u0636\u0639 \u0627\u0644\u062a\u0646\u0641\u064a\u0630 \u0644\u0632\u064a\u0627\u062f\u0629 \u0627\u0633\u062a\u062c\u0627\u0628\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646.\u00a0\u062a\u0633\u0645\u062d \u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0635\u0648\u0631 \u0644\u0644\u0645\u0633\u062a\u062c\u064a\u0628\u064a\u0646 \u0628\u0641\u0631\u0635\u0629 \u0627\u062e\u062a\u064a\u0627\u0631 \u0627\u0644\u0635\u0648\u0631 \u0645\u0646 \u0627\u0644\u0642\u0627\u0626\u0645\u0629.\u00a0\u0627\u0631\u062a\u0642 \u0628\u0646\u0648\u0639 \u0633\u0624\u0627\u0644 \u0645\u062d\u062f\u062f \u0627\u0644\u0635\u0648\u0631 \u0625\u0644\u0649 \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062a\u0627\u0644\u064a \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0635\u0641\u0648\u0641\u0629 \u0627\u0644\u0635\u0648\u0631\u0629.<\/span><\/p>\n \u062a\u062c\u0645\u0639 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0645\u0631\u062c\u0639\u064a\u0629 \u0644\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u062a\u062d\u0642\u0642 \u0645\u0646 \u0635\u062d\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0645\u0642\u0627\u0628\u0644 \u0642\u0648\u0627\u0639\u062f \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0642\u064a\u0627\u0633\u064a\u0629.\u00a0\u0627\u0644\u0631\u0645\u0632 \u0627\u0644\u0628\u0631\u064a\u062f\u064a \u060c \u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644 \u060c \u0647\u0648 \u0646\u0648\u0639 \u0645\u0646 \u0625\u062d\u062a\u0631\u0627\u0645 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.\u00a0\u062e\u064a\u0627\u0631 \u0622\u062e\u0631 \u0647\u0648 \u062c\u062f\u0627\u0648\u0644 \u0627\u0644\u0628\u062d\u062b \u0627\u0644\u062f\u064a\u0646\u0627\u0645\u064a\u0643\u064a.\u00a0\u0627\u0633\u062a\u062e\u062f\u0645 \u0647\u0630\u0647 \u0627\u0644\u062c\u062f\u0627\u0648\u0644 \u0644\u062a\u0635\u0648\u064a\u0631 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0641\u0642\u064b\u0627 \u0644\u0644\u062a\u0631\u062a\u064a\u0628.<\/span><\/p>\n \u0645\u062b\u0627\u0644 \u0639\u0644\u0649 \u0633\u0624\u0627\u0644 \u0627\u0644\u0645\u0633\u062d \u0627\u0644\u0645\u0631\u062c\u0639\u064a \u0644\u0644\u0628\u064a\u0627\u0646\u0627\u062a:<\/span><\/p>\n \u064a\u0633\u0645\u062d \u0647\u0630\u0627 \u0627\u0644\u0646\u0648\u0639 \u0644\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0628\u062a\u062d\u0645\u064a\u0644 \u0627\u0644\u0645\u0633\u062a\u0646\u062f\u0627\u062a \u0648\u0627\u0644\u0635\u0648\u0631 \u0648\u0627\u0644\u0645\u0632\u064a\u062f \u0625\u0644\u0649 \u0625\u062c\u0627\u0628\u0627\u062a\u0647\u0645 \u0639\u0644\u0649 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646.<\/span><\/p>\n \u062a\u062d\u0645\u064a\u0644 \u0645\u062b\u0627\u0644 \u0639\u0644\u0649 \u0633\u0624\u0627\u0644 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a:<\/span><\/p>\n \u062a\u0642\u064a\u0633 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0628\u062d\u062b\u064a\u0629 \u0627\u0644\u0627\u0633\u062a\u0642\u0635\u0627\u0626\u064a\u0629 \u0644\u0640 Net Promoter Score<\/span><\/a>\u00a0\u0642\u0627\u0628\u0644\u064a\u0629\u00a0\u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.\u00a0\u064a\u0637\u0644\u0628 \u0645\u0646 \u0627\u0644\u0645\u0633\u062a\u062c\u064a\u0628\u064a\u0646 \u062a\u0642\u064a\u064a\u0645 \u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646\u0648\u0627 \u0633\u064a\u0648\u0635\u0648\u0646 \u0628\u0634\u0631\u0643\u062a\u0643 \u0644\u0634\u0628\u0643\u062a\u0647\u0645 \u0639\u0644\u0649 \u0645\u0642\u064a\u0627\u0633 \u0645\u0646 0 \u0625\u0644\u0649 10. \u0648\u064a\u0635\u0646\u0641 \u0627\u0644\u0645\u0633\u062a\u062c\u064a\u0628\u064a\u0646 \u0625\u0644\u0649 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (9-10) \u060c \u0648\u0627\u0644\u0633\u0644\u0628\u064a\u064a\u0646 (7-8) \u0648\u0627\u0644\u0645\u0646\u062a\u0642\u062f\u064a\u0646 (0-6).<\/span><\/p>\n \u062a\u0633\u0627\u0639\u062f\u0643 NPS \u0641\u064a \u062a\u062d\u062f\u064a\u062f \u0633\u0628\u0628 \u062a\u0631\u0648\u064a\u062c \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0623\u0648 \u0627\u0644\u0627\u0646\u062a\u0642\u0627\u0635 \u0645\u0646\u0647\u0627.\u00a0\u062a\u0648\u0641\u0631 \u0627\u0644\u0623\u0646\u0645\u0627\u0637 \u0641\u064a \u0631\u062f\u0648\u062f \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 \u0648\u0627\u0644\u0645\u0646\u062a\u0642\u062f\u064a\u0646 \u0631\u0624\u0649 \u062d\u0648\u0644 \u0646\u0642\u0627\u0637 \u0627\u0644\u0642\u0648\u0629 \u0648\u0627\u0644\u0636\u0639\u0641 \u0641\u064a \u0639\u0645\u0644\u0643.<\/span><\/p>\n \u0645\u062b\u0627\u0644 \u0639\u0644\u0649 \u0633\u0624\u0627\u0644 NPS:<\/span><\/p>\n \u0625\u0646\u0634\u0627\u0621 \u062d\u0633\u0627\u0628 \u0645\u062c\u0627\u0646\u064a<\/span><\/strong><\/a><\/p>\n \u062a\u062a\u0636\u0645\u0646 \u0623\u0633\u0626\u0644\u0629 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0646\u0645\u0648\u0630\u062c \u0627\u0644\u0627\u062e\u062a\u064a\u0627\u0631 \u0627\u0644\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u062a\u0631\u0643 \u0648\u0645\u0642\u064a\u0627\u0633 \u0627\u0644\u0641\u0631\u0642 \u0627\u0644\u0623\u0642\u0635\u0649.<\/span><\/p>\n \u064a\u0639\u062a\u0628\u0631 \u0627\u0644\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u062a\u0631\u0643 \u0645\u0646 \u0623\u0643\u062b\u0631 \u0627\u0644\u0623\u0633\u0627\u0644\u064a\u0628 \u0627\u0644\u0643\u0645\u064a\u0629 \u0627\u0644\u0645\u0642\u0628\u0648\u0644\u0629 \u0641\u064a \u0623\u0628\u062d\u0627\u062b \u0627\u0644\u0633\u0648\u0642.\u00a0\u0627\u0633\u062a\u062e\u062f\u0645\u0647 \u0644\u062a\u062d\u062f\u064a\u062f \u062a\u0641\u0636\u064a\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u064a\u0644.\u00a0\u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644 \u060c \u0627\u0643\u062a\u0634\u0641 \u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u0646\u062a\u062c \u0627\u0644\u062a\u064a \u064a\u0641\u0636\u0644\u0647\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0648 \u0643\u064a\u0641 \u062a\u0624\u062b\u0631 \u062a\u063a\u064a\u0631\u0627\u062a \u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0639\u0644\u0649 \u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a.<\/span><\/p>\n \u064a\u0639\u062f \u0645\u0642\u064a\u0627\u0633 \u0627\u0644\u0641\u0631\u0648\u0642 \u0627\u0644\u0623\u0642\u0635\u0649 \u0637\u0631\u064a\u0642\u0629 \u0641\u0639\u0627\u0644\u0629 \u0644\u0625\u0646\u0634\u0627\u0621 \u062a\u0631\u062a\u064a\u0628 \u0646\u0633\u0628\u064a \u0644\u0645\u0627 \u064a\u0635\u0644 \u0625\u0644\u0649 30 \u0639\u0646\u0635\u0631\u064b\u0627.\u00a0\u0642\u062f \u062a\u0634\u0645\u0644:<\/span><\/p>\n \u0645\u062b\u0627\u0644 \u0645\u0633\u062d \u0646\u0645\u0648\u0630\u062c \u0627\u0644\u0627\u062e\u062a\u064a\u0627\u0631 \u0627\u0644\u0645\u0634\u062a\u0631\u0643:<\/span><\/p>\n \u0645\u0627 \u0646\u0648\u0639 \u0627\u0644\u0633\u0624\u0627\u0644 \u0627\u0644\u0630\u064a \u064a\u062c\u0628 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0623\u0641\u0636\u0644 \u0645\u0639\u062f\u0644 \u0627\u0633\u062a\u062c\u0627\u0628\u0629\u061f\u00a0\u0647\u0644 \u0644\u063a\u0629 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0644\u0647\u0627 \u062a\u0623\u062b\u064a\u0631 \u0643\u0628\u064a\u0631\u061f\u00a0\u0643\u064a\u0641 \u062a\u062c\u062f \u0623\u0645\u062b\u0644\u0629 \u062c\u064a\u062f\u0629 \u0639\u0644\u0649 \u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u061f<\/span><\/p>\n![\"\u0623\u0633\u0626\u0644\u0629](\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/Survey-Questions.png\")
<\/p>\n<\/a>1. \u0623\u0633\u0626\u0644\u0629 \u062b\u0646\u0627\u0626\u064a\u0629 \u0627\u0644\u062a\u0641\u0631\u0639<\/span><\/h3>\n
![\"\u0623\u0633\u0626\u0644\u0629](\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/Dichotomous-1.png\")
<\/p>\n<\/a>2. \u0627\u0644\u0627\u062e\u062a\u064a\u0627\u0631 \u0645\u0646 \u0645\u062a\u0639\u062f\u062f<\/span><\/h3>\n
![\"\u0623\u0633\u0626\u0644\u0629](\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/Multiple-choice-2.png\")
<\/p>\n<\/a>3. \u062a\u0631\u062a\u064a\u0628 \u062a\u0631\u062a\u064a\u0628 \u0627\u0644\u062a\u062d\u062c\u064a\u0645<\/span><\/h3>\n
![\"\u0623\u0633\u0626\u0644\u0629](\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/Rank-3.png\"){kind=icon}
<\/p>\n<\/a>4. \u0645\u0642\u064a\u0627\u0633 \u0627\u0644\u062a\u0635\u0646\u064a\u0641<\/span><\/h3>\n
![\"\u0623\u0633\u0626\u0644\u0629](\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/Rating-4.png\")
<\/p>\n<\/a>5. \u0645\u0642\u064a\u0627\u0633 \u0627\u0644\u062a\u0641\u0627\u0636\u0644 \u0627\u0644\u062f\u0644\u0627\u0644\u064a<\/span><\/h3>\n
![\"\u0623\u0633\u0626\u0644\u0629](\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/Semantic-5.png\")
<\/p>\n<\/a>6. \u0645\u0642\u064a\u0627\u0633 \u0633\u062a\u0627\u0628\u064a\u0644<\/span><\/h3>\n
![\"\u0623\u0633\u0626\u0644\u0629](\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/Stapel-question.png\")
<\/p>\n<\/a>7. \u0623\u0633\u0626\u0644\u0629 \u0645\u0633\u062d \u0627\u0644\u0645\u062c\u0645\u0648\u0639 \u0627\u0644\u062b\u0627\u0628\u062a<\/span><\/h3>\n
![\"\u0623\u0633\u0626\u0644\u0629](\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/Constant-7.png\")
<\/p>\n<\/a>8. \u0627\u0644\u0639\u0636\u0648\u064a\u0629 \u0627\u0644\u0645\u0641\u062a\u0648\u062d\u0629<\/span><\/h3>\n
![\"\u0623\u0633\u0626\u0644\u0629](\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/open-ended-8.png\")
<\/p>\n<\/a>9. \u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0645\u0633\u062d \u0627\u0644\u062f\u064a\u0645\u0648\u063a\u0631\u0627\u0641\u064a<\/span><\/h3>\n
![\"\u0623\u0633\u0626\u0644\u0629](\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/Demographic-9.png\")
\n\u062a\u062a\u0636\u0645\u0646 \u0646\u0645\u0627\u0630\u062c \u0646\u0645\u0627\u0630\u062c \u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0623\u064a\u0636\u064b\u0627 \u0645\u0648\u0636\u0648\u0639\u0627\u062a \u0646\u0641\u0633\u064a\u0629 \u0648\u0623\u0633\u0644\u0648\u0628 \u062d\u064a\u0627\u0629.\u00a0\u062a\u0648\u0641\u0631 \u0647\u0630\u0647 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0644\u0645\u062d\u0629 \u0646\u0641\u0633\u064a\u0629 \u0645\u062a\u0639\u0645\u0642\u0629 \u0648\u0625\u0644\u0642\u0627\u0621 \u0646\u0638\u0631\u0629 \u0639\u0644\u0649 \u0623\u0646\u0634\u0637\u0629 \u0648\u0627\u0647\u062a\u0645\u0627\u0645\u0627\u062a \u0648\u0622\u0631\u0627\u0621 \u0627\u0644\u0645\u0633\u062a\u062c\u064a\u0628\u064a\u0646.<\/span><\/p>\n<\/a>10. \u062c\u062f\u0648\u0644 \u0645\u0635\u0641\u0648\u0641\u0629<\/span><\/h3>\n
![\"\u0623\u0633\u0626\u0644\u0629](\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/Matrix-10.png\")
<\/p>\n<\/a>11. \u0645\u0635\u0641\u0648\u0641\u0629 \u062c\u0646\u0628\u064b\u0627 \u0625\u0644\u0649 \u062c\u0646\u0628<\/span><\/h3>\n
![\"\u0623\u0633\u0626\u0644\u0629](\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/Side-11.png\")
<\/p>\n<\/a>12. \u0645\u062d\u062a\u0648\u0649 \u062b\u0627\u0628\u062a<\/span><\/h3>\n
![\"\u0623\u0633\u0626\u0644\u0629](\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/Static-12.png\")
<\/p>\n<\/a>13. \u0645\u062a\u0641\u0631\u0642\u0627\u062a<\/span><\/h3>\n
![\"\u0623\u0633\u0626\u0644\u0629](\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/Miscellaneous-13.png\")
<\/p>\n<\/a>14. \u0645\u0642\u064a\u0627\u0633 \u0628\u0635\u0631\u064a \u062a\u0645\u062b\u064a\u0644\u064a<\/span><\/h3>\n
![\"\u0623\u0633\u0626\u0644\u0629](\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/Visual-14.png\")
<\/p>\n<\/a>15. \u0645\u0646\u062a\u0642\u064a \u0627\u0644\u0635\u0648\u0631<\/span><\/h3>\n
![\"\u0623\u0633\u0626\u0644\u0629](\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/Image-15.png\")
<\/p>\n<\/a>16. \u0645\u0631\u062c\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a<\/span><\/h3>\n
![\"\u0623\u0633\u0626\u0644\u0629](\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/Reference-16.png\")
<\/p>\n<\/a>17. \u062a\u062d\u0645\u064a\u0644 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a<\/span><\/h3>\n
![\"\u0623\u0633\u0626\u0644\u0629](\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/Upload-17.png\")
<\/p>\n<\/a>18. \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS)<\/span><\/h3>\n
![\"\u0623\u0633\u0626\u0644\u0629](\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/Net-Promoter-Score-question-18.png\")
<\/p>\n<\/a>19. \u0646\u0645\u0648\u0630\u062c \u0627\u0644\u0627\u062e\u062a\u064a\u0627\u0631<\/span><\/h3>\n
\n
![\"\u0623\u0633\u0626\u0644\u0629](\"https:\/\/cdn.questionpro.com\/userimages\/site_media\/Conjoint-19.png\")
<\/p>\n<\/a>\u0645\u0627 \u0647\u064a \u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0645\u0633\u062d \u0627\u0644\u062c\u064a\u062f\u0629\u061f<\/span><\/h2>\n
![\"\u0643\u064a\u0641](\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2021\/04\/how-to-ask-good-questions-for-surveys.jpg\")
<\/p>\n