\u0647\u0644 \u062a\u062a\u0633\u0627\u0621\u0644 \u0639\u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u064a\u062c\u0628 \u0639\u0644\u064a\u0643 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0632\u064a\u0627\u062f\u0629 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0648 \u062a\u0642\u0644\u064a\u0644 \u062c\u0647\u0648\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0648\u0636\u0648\u0639\u0629 \u0641\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0645\u0624\u0633\u0633\u062a\u0643\u061f \u062a\u0633\u0627\u0639\u062f \u0643\u0644 \u0645\u0646 NPS \u0648 CES \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u0627\u0644\u062a\u0646\u0628\u0624 \u0628\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0642\u064a\u0627\u0633 \u062f\u0631\u062c\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (\u062f\u0631\u062c\u0629 CSAT).<\/p>\n
\u0644\u062a\u0646\u0642\u064a\u0629 \u0627\u0644\u0623\u062c\u0648\u0627\u0621 \u062d\u0648\u0644 \u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES) \u0645\u0642\u0627\u0628\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c (NPS) \u060c \u0625\u0644\u064a\u0643 \u0625\u062e\u0644\u0627\u0621 \u0645\u0633\u0624\u0648\u0644\u064a\u0629:<\/span> \u0625\u0646\u0647\u0627 \u0644\u064a\u0633\u062a \u062d\u0635\u0631\u064a\u0629<\/span><\/strong>. \u0625\u0646\u0647\u0645\u0627 \u0646\u0645\u0648\u0630\u062c\u0627\u0646 \u0644\u0644\u062a\u0633\u062c\u064a\u0644 \u064a\u0643\u0645\u0644 \u0623\u062d\u062f\u0647\u0645\u0627 \u0627\u0644\u0622\u062e\u0631 \u0644\u0623\u0646 \u0644\u0647\u0645\u0627 \u0648\u062c\u0647\u0627\u062a \u0646\u0638\u0631 \u0645\u062e\u062a\u0644\u0641\u0629 \u0641\u064a \u0643\u064a\u0627\u0646 \u0648\u0627\u062d\u062f \u060c \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644. \u0644\u0630\u0644\u0643 \u064a\u062a\u0644\u062e\u0635 \u0627\u0644\u0623\u0645\u0631 \u0641\u064a \u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u0628\u062d\u062b \u0644\u062a\u062d\u062f\u064a\u062f \u0623\u064a \u0645\u0646\u0647\u0627 \u0647\u0648 \u0627\u0644\u0627\u062e\u062a\u064a\u0627\u0631 \u0627\u0644\u0635\u062d\u064a\u062d.<\/span><\/p>\n\u0645\u0627 \u0647\u064a \u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES)\u061f <\/b><\/h3>\n\u0628\u0639\u062f \u0625\u062c\u0631\u0627\u0621 \u0627\u0644\u0643\u062b\u064a\u0631 \u0645\u0646 \u0627\u0644\u0623\u0628\u062d\u0627\u062b \u060c \u0648\u062c\u062f \u0627\u0644\u0645\u062c\u0644\u0633 \u0627\u0644\u062a\u0646\u0641\u064a\u0630\u064a \u0644\u0644\u0634\u0631\u0643\u0629 (CEB) \u0623\u0646 \u0627\u0644\u0639\u0627\u0645\u0644 \u0627\u0644\u0630\u064a \u064a\u0631\u0628\u0637<\/span> \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/a> \u0648\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0646\u062a\u062c \u064a\u062a\u0645 \u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0628\u0643\u0641\u0627\u0621\u0629 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628. \u0644\u062a\u062d\u0642\u064a\u0642 \u0630\u0644\u0643 \u060c \u064a\u062c\u0628 \u0639\u0644\u0649 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u062c\u0647\u062f \u0627\u0644\u0630\u064a \u064a\u062c\u0628 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0630\u0644\u0647 \u0644\u062d\u0644 \u0645\u0634\u0643\u0644\u0627\u062a\u0647\u0645. \u062a\u0642\u0648\u0645 CES \u0628\u062a\u0642\u064a\u064a\u0645 \u062c\u0647\u0648\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0648\u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u060c \u062a\u062d\u062a\u0627\u062c \u0627\u0644\u0645\u0646\u0638\u0645\u0629 \u0625\u0644\u0649 \u0625\u0632\u0627\u0644\u0629 \u0627\u0644\u0639\u0648\u0627\u0626\u0642 \u0627\u0644\u062a\u064a \u064a\u0648\u0627\u062c\u0647\u0647\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062d\u0627\u0644\u064a\u064b\u0627. \u0642\u0645 \u0628\u0625\u062c\u0631\u0627\u0621 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u062d\u062f\u062f \u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646\u0647\u0627 \u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/p>\n<\/p>\n\u0645\u0627 \u0647\u0648 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS)\u061f<\/b><\/h3>\n <\/p>\nNPS<\/span><\/a> \u0647\u0648 \u0645\u0642\u064a\u0627\u0633 \u0628\u064a\u0646 \u0645\u0642\u062f\u0645 \u0627\u0644\u062e\u062f\u0645\u0629 (\u0639\u0627\u062f\u0629 \u0645\u0624\u0633\u0633\u0629 \u0623\u0648 \u0635\u0627\u062d\u0628 \u0639\u0645\u0644) \u0648\u0627\u0644\u0639\u0645\u064a\u0644 \u0644\u0642\u064a\u0627\u0633 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0625\u0645\u0643\u0627\u0646\u064a\u0629 \u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629. \u064a\u062a\u0645 \u062a\u0635\u0646\u064a\u0641 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u0645\u0631\u0648\u062c\u064a\u0646 \u0648\u0633\u0644\u0628\u064a\u064a\u0646 \u0648\u0645\u0646\u062a\u0642\u062f\u064a\u0646 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u062f\u0631\u062c\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u0642\u062f\u0645\u0648\u0646\u0647\u0627.<\/span><\/p>\n<\/p>\n\u0627\u0639\u0631\u0641 \u0627\u0644\u0645\u0632\u064a\u062f: \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/a><\/p>\n\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0642\u0627\u0628\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c (CES \u0645\u0642\u0627\u0628\u0644 NPS):<\/span><\/strong><\/h3>\n\u0641\u064a \u0645\u0639\u0631\u0643\u0629 \u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 \u0647\u0630\u0647 \u0645\u0642\u0627\u0628\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c (CES \u0645\u0642\u0627\u0628\u0644 NPS) \u060c \u0644\u0627 \u064a\u0645\u0643\u0646 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0639\u0644\u0645\u0629 \u062a\u0633\u062c\u064a\u0644 \u0648\u0627\u062d\u062f\u0629 \u0644\u062a\u062d\u062f\u064a\u062f \u0646\u062c\u0627\u062d \u0623\u0648 \u0641\u0634\u0644 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0623\u0648 \u0623\u064a \u0645\u0646 \u0639\u0645\u0644\u064a\u0627\u062a\u0647\u0627. \u0646\u0638\u0631\u064b\u0627 \u0644\u0623\u0646\u0646\u0627 \u0646\u0646\u0627\u0642\u0634 \u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0642\u0627\u0628\u0644 NPS \u060c \u0641\u0625\u0644\u064a\u0643 \u0642\u0627\u0626\u0645\u0629 \u0628\u0645\u0632\u0627\u064a\u0627 CES \u0648\u0642\u064a\u0648\u062f NPS.<\/p>\n\n\n\n<\/td>\n\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES)<\/strong><\/td>\n\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS)<\/strong><\/td>\n<\/tr>\n\n\u0645\u0633\u062d \u0627\u0644\u0633\u0624\u0627\u0644<\/span><\/td>\n\u0628\u0634\u0643\u0644 \u0639\u0627\u0645 \u060c \u0645\u0627 \u0645\u062f\u0649 \u0633\u0647\u0648\u0644\u0629 \u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u064a\u0648\u0645 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0643\u061f<\/span><\/td>\n\u0628\u0627\u0644\u0646\u0638\u0631 \u0625\u0644\u0649 \u062a\u062c\u0631\u0628\u062a\u0643 \u0627\u0644\u0643\u0627\u0645\u0644\u0629 \u0645\u0639 \u0634\u0631\u0643\u062a\u0646\u0627 \u060c \u0645\u0627 \u0645\u062f\u0649 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0623\u0646 \u062a\u0648\u0635\u064a \u0628\u0646\u0627 \u0625\u0644\u0649 \u0635\u062f\u064a\u0642 \u0623\u0648 \u0632\u0645\u064a\u0644\u061f <\/span><\/td>\n<\/tr>\n\n\u0645\u0642\u064a\u0627\u0633<\/span><\/td>\n\u0633\u0647\u0644 \u0644\u0644\u063a\u0627\u064a\u0629 \/ \u0633\u0647\u0644 \/ \u0645\u062d\u0627\u064a\u062f \/ \u0635\u0639\u0628 \/ \u0635\u0639\u0628 \u0644\u0644\u063a\u0627\u064a\u0629<\/span><\/td>\n0-10<\/span><\/td>\n<\/tr>\n\n\u0627\u0644\u063a\u0631\u0636 \u0645\u0646 \u0647\u0630\u0647 \u0627\u0644\u062f\u0631\u062c\u0629<\/span><\/td>\n\u062a\u0633\u0639\u0649 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0627\u0644\u062a\u064a \u062a\u0639\u062a\u0645\u062f \u0639\u0644\u0649 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062c\u0627\u0647\u062f\u0629 \u0644\u062a\u0642\u0644\u064a\u0644 \u0623\u0648 \u0627\u0644\u0642\u0636\u0627\u0621 \u0639\u0644\u0649 \u062c\u0647\u0648\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0648\u0636\u0648\u0639\u0629 \u0641\u064a \u0645\u0634\u0643\u0644\u0627\u062a \u0645\u0639\u064a\u0646\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0648\u0641\u064a\u0631 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0627\u0644\u0643\u0627\u0641\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0636\u0645\u0646 \u0627\u0644\u0642\u0636\u0627\u0621 \u0639\u0644\u0649 \u0645\u0634\u0627\u0643\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0641\u062a\u0631\u0629 \u0632\u0645\u0646\u064a\u0629 \u0642\u0635\u064a\u0631\u0629.<\/td>\n\u0647\u0646\u0627\u0643 \u0627\u062d\u062a\u0645\u0627\u0644 \u0643\u0628\u064a\u0631 \u0623\u0646 \u064a\u0634\u0627\u0631\u0643 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u0641\u0627\u0639\u0644\u0627\u062a\u0647\u0645 \u063a\u064a\u0631 \u0627\u0644\u0633\u0627\u0631\u0629 \u0645\u0639 \u0645\u0646\u0638\u0645\u0629 \u0628\u064a\u0646 \u0623\u0635\u062f\u0642\u0627\u0626\u0647\u0645 \u0648\u0632\u0645\u0644\u0627\u0626\u0647\u0645. \u0627\u0641\u0647\u0645 \u0645\u062f\u0649 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0623\u0648 \u0627\u0644\u0633\u0644\u0628\u064a\u0629 \u062d\u0648\u0644 \u0627\u0644\u0645\u0646\u0638\u0645\u0629 \u0645\u0639 \u0623\u0635\u062f\u0642\u0627\u0626\u0647\u0645 \u0648\u0639\u0627\u0626\u0644\u0627\u062a\u0647\u0645 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0637\u0631\u062d \u0633\u0624\u0627\u0644 NPS.<\/td>\n<\/tr>\n\n\u0637\u0644\u0628<\/span><\/td>\n\u064a\u062a\u0645 \u062a\u0646\u0641\u064a\u0630\u0647\u0627 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645 \u0644\u062a\u0642\u064a\u064a\u0645 \u0645\u062c\u0627\u0644\u0627\u062a \u062a\u062d\u0633\u064a\u0646 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/td>\n\u062a\u0645 \u062a\u0646\u0641\u064a\u0630\u0647 \u0644\u062a\u0642\u064a\u064a\u0645 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0643\u0644 \u0646\u0642\u0637\u0629 \u0631\u062d\u0644\u0629 \u0639\u0645\u064a\u0644 \u0639\u0628\u0631 \u062c\u0645\u064a\u0639 \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\u0645\u0632\u0627\u064a\u0627 \u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES):<\/b><\/h3>\n\n\u0633\u062a\u0645\u0646\u062d\u0643 CES \u0631\u0624\u0649 \u0642\u064a\u0645\u0629 \u062d\u0648\u0644 \u0645\u062f\u0649 \u0627\u0633\u062a\u0645\u062a\u0627\u0639 \u0627\u0644\u0639\u0645\u064a\u0644 \u0628\u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0645\u0624\u0633\u0633\u062a\u0643. \u0625\u0630\u0627 \u0642\u0627\u0644\u0648\u0627 \u0625\u0646\u0647 \u064a\u062a\u0639\u064a\u0646 \u0639\u0644\u064a\u0647\u0645 \u0628\u0630\u0644 \u0627\u0644\u0643\u062b\u064a\u0631 \u0645\u0646 \u0627\u0644\u062c\u0647\u062f \u0644\u062d\u0644 \u0645\u0634\u0643\u0644\u0627\u062a\u0647\u0645 \u060c \u0641\u0647\u0630\u0647 \u0625\u0634\u0627\u0631\u0629 \u0644\u0628\u062f\u0621 \u0627\u0644\u0639\u0645\u0644 \u0639\u0644\u0649 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643. <\/span><\/li>\n\u062a\u0648\u0641\u0631 \u0644\u0643 \u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 \u0627\u0644\u0641\u0631\u0635\u0629 \u0644\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u062a\u062e\u0644\u0635 \u0645\u0646 \u0639\u0642\u0628\u0627\u062a \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0647\u0645\u064a\u0646 \u0641\u064a<\/span> \u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0647\u0645<\/span> .<\/span><\/li>\n\u062a\u0631\u0643\u0632 CES \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644 \u0639\u0644\u0649 \u0632\u064a\u0627\u062f\u0629<\/span> \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/a> \u0645\u0646 \u062e\u0644\u0627\u0644 \u0633\u0624\u0627\u0644\u0647\u0645 \u0639\u0646 \u0645\u062f\u0649 \u0633\u0647\u0648\u0644\u0629 \u0623\u0648 \u0635\u0639\u0648\u0628\u0629 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0645\u0624\u0633\u0633\u062a\u0643 \u0623\u0648 \u0639\u0645\u0644\u064a\u062a\u0647\u0627.<\/span> <\/li>\n\u064a\u0636\u064a\u0641 \u0642\u064a\u0645\u0629 \u0625\u0644\u0649 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0645\u0624\u0633\u0633\u062a\u0643 \u0648\u0628\u0631\u0646\u0627\u0645\u062c \u0627\u0644\u062e\u062f\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0642\u0635\u064a\u0631 \u0648\u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644.<\/span><\/li>\n<\/ul>\n\u0639\u064a\u0648\u0628 \u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES):<\/b><\/h3>\n\n\u064a\u0642\u062a\u0635\u0631 \u0646\u0645\u0648\u0630\u062c \u0627\u0644\u062a\u0633\u062c\u064a\u0644 \u0647\u0630\u0627 \u0639\u0644\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0639\u0644\u0649 \u0648\u062c\u0647 \u0627\u0644\u062e\u0635\u0648\u0635 \u0648\u0644\u064a\u0633 \u0639\u0645\u0644\u0643 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645.<\/span><\/li>\n\u0625\u0646\u0647 \u064a\u0639\u0637\u064a \u0646\u062a\u0627\u0626\u062c \u0641\u0642\u0637 \u0639\u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u062c\u062f\u0648\u0646 \u0635\u0639\u0648\u0628\u0629 \u0641\u064a \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062e\u062f\u0645\u0629 \u0623\u0645 \u0644\u0627 \u060c \u0648\u0644\u0645\u0627\u0630\u0627 \u064a\u0648\u0627\u062c\u0647\u0648\u0646 \u0647\u0630\u0647 \u0627\u0644\u0635\u0639\u0648\u0628\u0629 \u0623\u0648 \u0645\u0627 \u0647\u064a \u062a\u0644\u0643 \u0627\u0644\u0635\u0639\u0648\u0628\u0627\u062a \u0641\u064a \u0627\u0644\u0645\u0642\u0627\u0645 \u0627\u0644\u0623\u0648\u0644 \u0627\u0644\u062a\u064a \u0644\u0627 \u062a\u0632\u0627\u0644 \u062f\u0648\u0646 \u0625\u062c\u0627\u0628\u0629.<\/span><\/li>\n\u0644\u0627 \u064a\u062a\u0645 \u0623\u062e\u0630 \u062a\u0623\u062b\u064a\u0631 \u0639\u0648\u0627\u0645\u0644 \u0645\u062b\u0644 \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0623\u0648 \u0627\u0644\u0645\u0646\u0627\u0641\u0633\u064a\u0646 \u0623\u0648 \u062c\u0648\u062f\u0629 \u0627\u0644\u0645\u0646\u062a\u062c \u0641\u064a \u0627\u0644\u0627\u0639\u062a\u0628\u0627\u0631.<\/span><\/li>\n<\/ul>\n\u0645\u0632\u0627\u064a\u0627 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS):<\/b><\/h3>\n\n\u062a\u0633\u0627\u0639\u062f NPS \u0641\u064a \u0642\u064a\u0627\u0633 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u062a\u0643\u0631\u0627\u0631 \u0627\u0644\u0623\u0639\u0645\u0627\u0644.<\/span><\/li>\n\u064a\u0633\u0645\u062d \u0628\u0641\u0647\u0645 \u0627\u062a\u062c\u0627\u0647 \u0627\u0644\u062a\u063a\u064a\u064a\u0631 \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0623\u0648 \u0627\u0644\u0645\u0646\u0638\u0645\u0629.<\/span><\/li>\n\u0644\u0627 \u064a\u0633\u062a\u063a\u0631\u0642 \u0625\u062c\u0631\u0627\u0621 \u0645\u0633\u062d NPS \u0648\u0642\u062a\u064b\u0627 \u0637\u0648\u064a\u0644\u0627\u064b \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0648\u0647\u0648 \u0641\u0639\u0627\u0644 \u0645\u0646 \u062d\u064a\u062b \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0623\u064a\u0636\u064b\u0627.<\/span><\/li>\n<\/ul>\n\u0639\u064a\u0648\u0628 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS):<\/b><\/h3>\n\n\u064a\u0641\u062a\u0642\u0631 \u0625\u0644\u0649 \u0627\u0644\u0642\u062f\u0631\u0629 \u0639\u0644\u0649 \u0641\u0647\u0645 \u0627\u0644\u0623\u0633\u0628\u0627\u0628 \u0627\u0644\u0643\u0627\u0645\u0646\u0629 \u0648\u0631\u0627\u0621 \u0631\u062f\u0648\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0633\u0624\u0627\u0644 NPS. <\/span><\/li>\n\u0628\u064a\u0646\u0645\u0627 \u064a\u0633\u0623\u0644 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 NPS \u0627\u0644\u0639\u0645\u064a\u0644 \u0639\u0646 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0627\u0644\u062a\u0648\u0635\u064a\u0629 \u0628\u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u060c \u0644\u0627 \u064a\u0645\u0643\u0646\u0643 \u0627\u0633\u062a\u0646\u062a\u0627\u062c \u0623\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0633\u064a\u0638\u0644\u0648\u0646 \u0645\u062e\u0644\u0635\u064a\u0646 \u0644\u0644\u0645\u0624\u0633\u0633\u0629. \u0647\u0630\u0627 \u0647\u0648 \u0627\u0644\u0645\u0643\u0627\u0646 \u0627\u0644\u0630\u064a \u064a\u0623\u062a\u064a \u0641\u064a\u0647 CES \u0644\u062a\u062d\u0644\u064a\u0644 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/li>\n<\/ul>\n\u0644\u0627 \u062a\u0648\u062c\u062f \u0625\u062c\u0627\u0628\u0629 \u0645\u062d\u062f\u062f\u0629 \u0644\u0645\u0646 \u0633\u064a\u0641\u0648\u0632 \u0628\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644<\/span> \u0627\u0644\u062c\u064a\u062f\u0629 \u0645\u0642\u0627\u0628\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c \u0627\u0644\u062c\u064a\u062f\u0629<\/span><\/a> \u0645\u0646\u0627\u0638\u0631\u0629. \u0634\u064a\u0621 \u0648\u0627\u062d\u062f \u0645\u0624\u0643\u062f \u0647\u0648 \u0623\u0646 \u0627\u0644\u0645\u0642\u064a\u0627\u0633\u064a\u0646 \u0645\u062a\u0631\u0627\u0628\u0637\u0627\u0646. \u064a\u062a\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 NPS \u0644\u0625\u0646\u0634\u0627\u0621 \u0639\u0644\u0627\u0642\u0629 \u0628\u064a\u0646 \u0627\u0644\u0645\u0646\u0638\u0645\u0629 \u0648\u0639\u0645\u0644\u0627\u0626\u0647\u0627. \u0641\u064a \u0627\u0644\u0645\u0642\u0627\u0628\u0644 \u060c CES \u0647\u0648 \u0645\u0642\u064a\u0627\u0633 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0644\u0644\u062a\u0633\u062c\u064a\u0644 <\/span>\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/a> \u0648\u0627\u0644\u062e\u0628\u0631\u0627\u062a \u0644\u0644\u062a\u0646\u0628\u0624 \u0628\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0627\u0644\u0648\u0644\u0627\u0621. \u0648\u0645\u0639 \u0630\u0644\u0643 \u060c \u0644\u0627 \u062a\u0648\u062c\u062f \u0642\u0627\u0639\u062f\u0629 \u0643\u062a\u0627\u0628\u064a\u0629 \u062a\u0642\u0636\u064a \u0628\u0636\u0631\u0648\u0631\u0629 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0628\u0645\u0639\u0632\u0644 \u0639\u0646 \u063a\u064a\u0631\u0647\u0627. \u064a\u062a\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645 \u0645\u0639\u064b\u0627 \u0628\u0644\u0628\u0627\u0642\u0629 \u0644\u062a\u0648\u0641\u064a\u0631 \u0642\u064a\u0645\u0629 \u0625\u0636\u0627\u0641\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/p>\n\u0647\u0644 \u062a\u062a\u0637\u0644\u0639 \u0625\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0621 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u0645\u0639 QuestionPro CX<\/a> \u061f<\/strong> \u0627\u0643\u062a\u0634\u0641 \u0627\u0644\u0645\u0632\u064a\u062f \u062d\u0648\u0644 \u0643\u064a\u0641\u064a\u0629 \u0625\u0633\u0639\u0627\u062f \u0639\u0645\u0644\u0627\u0626\u0643 \u0641\u064a \u0643\u0644 \u0646\u0642\u0637\u0629 \u0627\u062a\u0635\u0627\u0644 \u0648\u062a\u062d\u0648\u064a\u0644\u0647\u0645 \u0625\u0644\u0649 \u062f\u0639\u0627\u0629 \u0644\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629.<\/p>\n\u0642\u0645 \u0628\u0627\u0644\u0648\u0635\u0648\u0644 \u0627\u0644\u0622\u0646 \u0625\u0644\u0649 \u0627\u0644\u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u062a\u062c\u0631\u064a\u0628\u064a \u0627\u0644\u0645\u062c\u0627\u0646\u064a \u0645\u0646 CX \u0644\u0645\u062f\u0629 10 \u0623\u064a\u0627\u0645<\/button><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"\u0647\u0644 \u062a\u062a\u0633\u0627\u0621\u0644 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\u0628\u0639\u062f \u0625\u062c\u0631\u0627\u0621 \u0627\u0644\u0643\u062b\u064a\u0631 \u0645\u0646 \u0627\u0644\u0623\u0628\u062d\u0627\u062b \u060c \u0648\u062c\u062f \u0627\u0644\u0645\u062c\u0644\u0633 \u0627\u0644\u062a\u0646\u0641\u064a\u0630\u064a \u0644\u0644\u0634\u0631\u0643\u0629 (CEB) \u0623\u0646 \u0627\u0644\u0639\u0627\u0645\u0644 \u0627\u0644\u0630\u064a \u064a\u0631\u0628\u0637<\/span> \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/a> \u0648\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0646\u062a\u062c \u064a\u062a\u0645 \u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0628\u0643\u0641\u0627\u0621\u0629 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628. \u0644\u062a\u062d\u0642\u064a\u0642 \u0630\u0644\u0643 \u060c \u064a\u062c\u0628 \u0639\u0644\u0649 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u062c\u0647\u062f \u0627\u0644\u0630\u064a 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\u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646\u0647\u0627 \u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/p>\n<\/p>\n\u0645\u0627 \u0647\u0648 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS)\u061f<\/b><\/h3>\n <\/p>\nNPS<\/span><\/a> \u0647\u0648 \u0645\u0642\u064a\u0627\u0633 \u0628\u064a\u0646 \u0645\u0642\u062f\u0645 \u0627\u0644\u062e\u062f\u0645\u0629 (\u0639\u0627\u062f\u0629 \u0645\u0624\u0633\u0633\u0629 \u0623\u0648 \u0635\u0627\u062d\u0628 \u0639\u0645\u0644) \u0648\u0627\u0644\u0639\u0645\u064a\u0644 \u0644\u0642\u064a\u0627\u0633 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0625\u0645\u0643\u0627\u0646\u064a\u0629 \u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629. \u064a\u062a\u0645 \u062a\u0635\u0646\u064a\u0641 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u0645\u0631\u0648\u062c\u064a\u0646 \u0648\u0633\u0644\u0628\u064a\u064a\u0646 \u0648\u0645\u0646\u062a\u0642\u062f\u064a\u0646 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u062f\u0631\u062c\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u0642\u062f\u0645\u0648\u0646\u0647\u0627.<\/span><\/p>\n<\/p>\n\u0627\u0639\u0631\u0641 \u0627\u0644\u0645\u0632\u064a\u062f: \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/a><\/p>\n\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0642\u0627\u0628\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c (CES \u0645\u0642\u0627\u0628\u0644 NPS):<\/span><\/strong><\/h3>\n\u0641\u064a \u0645\u0639\u0631\u0643\u0629 \u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 \u0647\u0630\u0647 \u0645\u0642\u0627\u0628\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c (CES \u0645\u0642\u0627\u0628\u0644 NPS) \u060c \u0644\u0627 \u064a\u0645\u0643\u0646 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0639\u0644\u0645\u0629 \u062a\u0633\u062c\u064a\u0644 \u0648\u0627\u062d\u062f\u0629 \u0644\u062a\u062d\u062f\u064a\u062f \u0646\u062c\u0627\u062d \u0623\u0648 \u0641\u0634\u0644 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0623\u0648 \u0623\u064a \u0645\u0646 \u0639\u0645\u0644\u064a\u0627\u062a\u0647\u0627. \u0646\u0638\u0631\u064b\u0627 \u0644\u0623\u0646\u0646\u0627 \u0646\u0646\u0627\u0642\u0634 \u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0642\u0627\u0628\u0644 NPS \u060c \u0641\u0625\u0644\u064a\u0643 \u0642\u0627\u0626\u0645\u0629 \u0628\u0645\u0632\u0627\u064a\u0627 CES \u0648\u0642\u064a\u0648\u062f NPS.<\/p>\n\n\n\n<\/td>\n\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES)<\/strong><\/td>\n\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS)<\/strong><\/td>\n<\/tr>\n\n\u0645\u0633\u062d \u0627\u0644\u0633\u0624\u0627\u0644<\/span><\/td>\n\u0628\u0634\u0643\u0644 \u0639\u0627\u0645 \u060c \u0645\u0627 \u0645\u062f\u0649 \u0633\u0647\u0648\u0644\u0629 \u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u064a\u0648\u0645 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0643\u061f<\/span><\/td>\n\u0628\u0627\u0644\u0646\u0638\u0631 \u0625\u0644\u0649 \u062a\u062c\u0631\u0628\u062a\u0643 \u0627\u0644\u0643\u0627\u0645\u0644\u0629 \u0645\u0639 \u0634\u0631\u0643\u062a\u0646\u0627 \u060c \u0645\u0627 \u0645\u062f\u0649 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0623\u0646 \u062a\u0648\u0635\u064a \u0628\u0646\u0627 \u0625\u0644\u0649 \u0635\u062f\u064a\u0642 \u0623\u0648 \u0632\u0645\u064a\u0644\u061f <\/span><\/td>\n<\/tr>\n\n\u0645\u0642\u064a\u0627\u0633<\/span><\/td>\n\u0633\u0647\u0644 \u0644\u0644\u063a\u0627\u064a\u0629 \/ \u0633\u0647\u0644 \/ \u0645\u062d\u0627\u064a\u062f \/ \u0635\u0639\u0628 \/ \u0635\u0639\u0628 \u0644\u0644\u063a\u0627\u064a\u0629<\/span><\/td>\n0-10<\/span><\/td>\n<\/tr>\n\n\u0627\u0644\u063a\u0631\u0636 \u0645\u0646 \u0647\u0630\u0647 \u0627\u0644\u062f\u0631\u062c\u0629<\/span><\/td>\n\u062a\u0633\u0639\u0649 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0627\u0644\u062a\u064a \u062a\u0639\u062a\u0645\u062f \u0639\u0644\u0649 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062c\u0627\u0647\u062f\u0629 \u0644\u062a\u0642\u0644\u064a\u0644 \u0623\u0648 \u0627\u0644\u0642\u0636\u0627\u0621 \u0639\u0644\u0649 \u062c\u0647\u0648\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0648\u0636\u0648\u0639\u0629 \u0641\u064a \u0645\u0634\u0643\u0644\u0627\u062a \u0645\u0639\u064a\u0646\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0648\u0641\u064a\u0631 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0627\u0644\u0643\u0627\u0641\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0636\u0645\u0646 \u0627\u0644\u0642\u0636\u0627\u0621 \u0639\u0644\u0649 \u0645\u0634\u0627\u0643\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0641\u062a\u0631\u0629 \u0632\u0645\u0646\u064a\u0629 \u0642\u0635\u064a\u0631\u0629.<\/td>\n\u0647\u0646\u0627\u0643 \u0627\u062d\u062a\u0645\u0627\u0644 \u0643\u0628\u064a\u0631 \u0623\u0646 \u064a\u0634\u0627\u0631\u0643 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u0641\u0627\u0639\u0644\u0627\u062a\u0647\u0645 \u063a\u064a\u0631 \u0627\u0644\u0633\u0627\u0631\u0629 \u0645\u0639 \u0645\u0646\u0638\u0645\u0629 \u0628\u064a\u0646 \u0623\u0635\u062f\u0642\u0627\u0626\u0647\u0645 \u0648\u0632\u0645\u0644\u0627\u0626\u0647\u0645. \u0627\u0641\u0647\u0645 \u0645\u062f\u0649 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0623\u0648 \u0627\u0644\u0633\u0644\u0628\u064a\u0629 \u062d\u0648\u0644 \u0627\u0644\u0645\u0646\u0638\u0645\u0629 \u0645\u0639 \u0623\u0635\u062f\u0642\u0627\u0626\u0647\u0645 \u0648\u0639\u0627\u0626\u0644\u0627\u062a\u0647\u0645 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0637\u0631\u062d \u0633\u0624\u0627\u0644 NPS.<\/td>\n<\/tr>\n\n\u0637\u0644\u0628<\/span><\/td>\n\u064a\u062a\u0645 \u062a\u0646\u0641\u064a\u0630\u0647\u0627 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645 \u0644\u062a\u0642\u064a\u064a\u0645 \u0645\u062c\u0627\u0644\u0627\u062a \u062a\u062d\u0633\u064a\u0646 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/td>\n\u062a\u0645 \u062a\u0646\u0641\u064a\u0630\u0647 \u0644\u062a\u0642\u064a\u064a\u0645 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0643\u0644 \u0646\u0642\u0637\u0629 \u0631\u062d\u0644\u0629 \u0639\u0645\u064a\u0644 \u0639\u0628\u0631 \u062c\u0645\u064a\u0639 \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\u0645\u0632\u0627\u064a\u0627 \u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES):<\/b><\/h3>\n\n\u0633\u062a\u0645\u0646\u062d\u0643 CES \u0631\u0624\u0649 \u0642\u064a\u0645\u0629 \u062d\u0648\u0644 \u0645\u062f\u0649 \u0627\u0633\u062a\u0645\u062a\u0627\u0639 \u0627\u0644\u0639\u0645\u064a\u0644 \u0628\u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0645\u0624\u0633\u0633\u062a\u0643. \u0625\u0630\u0627 \u0642\u0627\u0644\u0648\u0627 \u0625\u0646\u0647 \u064a\u062a\u0639\u064a\u0646 \u0639\u0644\u064a\u0647\u0645 \u0628\u0630\u0644 \u0627\u0644\u0643\u062b\u064a\u0631 \u0645\u0646 \u0627\u0644\u062c\u0647\u062f \u0644\u062d\u0644 \u0645\u0634\u0643\u0644\u0627\u062a\u0647\u0645 \u060c \u0641\u0647\u0630\u0647 \u0625\u0634\u0627\u0631\u0629 \u0644\u0628\u062f\u0621 \u0627\u0644\u0639\u0645\u0644 \u0639\u0644\u0649 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643. <\/span><\/li>\n\u062a\u0648\u0641\u0631 \u0644\u0643 \u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 \u0627\u0644\u0641\u0631\u0635\u0629 \u0644\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u062a\u062e\u0644\u0635 \u0645\u0646 \u0639\u0642\u0628\u0627\u062a \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0647\u0645\u064a\u0646 \u0641\u064a<\/span> \u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0647\u0645<\/span> .<\/span><\/li>\n\u062a\u0631\u0643\u0632 CES \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644 \u0639\u0644\u0649 \u0632\u064a\u0627\u062f\u0629<\/span> \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/a> \u0645\u0646 \u062e\u0644\u0627\u0644 \u0633\u0624\u0627\u0644\u0647\u0645 \u0639\u0646 \u0645\u062f\u0649 \u0633\u0647\u0648\u0644\u0629 \u0623\u0648 \u0635\u0639\u0648\u0628\u0629 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0645\u0624\u0633\u0633\u062a\u0643 \u0623\u0648 \u0639\u0645\u0644\u064a\u062a\u0647\u0627.<\/span> <\/li>\n\u064a\u0636\u064a\u0641 \u0642\u064a\u0645\u0629 \u0625\u0644\u0649 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0645\u0624\u0633\u0633\u062a\u0643 \u0648\u0628\u0631\u0646\u0627\u0645\u062c \u0627\u0644\u062e\u062f\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0642\u0635\u064a\u0631 \u0648\u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644.<\/span><\/li>\n<\/ul>\n\u0639\u064a\u0648\u0628 \u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES):<\/b><\/h3>\n\n\u064a\u0642\u062a\u0635\u0631 \u0646\u0645\u0648\u0630\u062c \u0627\u0644\u062a\u0633\u062c\u064a\u0644 \u0647\u0630\u0627 \u0639\u0644\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0639\u0644\u0649 \u0648\u062c\u0647 \u0627\u0644\u062e\u0635\u0648\u0635 \u0648\u0644\u064a\u0633 \u0639\u0645\u0644\u0643 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645.<\/span><\/li>\n\u0625\u0646\u0647 \u064a\u0639\u0637\u064a \u0646\u062a\u0627\u0626\u062c \u0641\u0642\u0637 \u0639\u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u062c\u062f\u0648\u0646 \u0635\u0639\u0648\u0628\u0629 \u0641\u064a \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062e\u062f\u0645\u0629 \u0623\u0645 \u0644\u0627 \u060c \u0648\u0644\u0645\u0627\u0630\u0627 \u064a\u0648\u0627\u062c\u0647\u0648\u0646 \u0647\u0630\u0647 \u0627\u0644\u0635\u0639\u0648\u0628\u0629 \u0623\u0648 \u0645\u0627 \u0647\u064a \u062a\u0644\u0643 \u0627\u0644\u0635\u0639\u0648\u0628\u0627\u062a \u0641\u064a \u0627\u0644\u0645\u0642\u0627\u0645 \u0627\u0644\u0623\u0648\u0644 \u0627\u0644\u062a\u064a \u0644\u0627 \u062a\u0632\u0627\u0644 \u062f\u0648\u0646 \u0625\u062c\u0627\u0628\u0629.<\/span><\/li>\n\u0644\u0627 \u064a\u062a\u0645 \u0623\u062e\u0630 \u062a\u0623\u062b\u064a\u0631 \u0639\u0648\u0627\u0645\u0644 \u0645\u062b\u0644 \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0623\u0648 \u0627\u0644\u0645\u0646\u0627\u0641\u0633\u064a\u0646 \u0623\u0648 \u062c\u0648\u062f\u0629 \u0627\u0644\u0645\u0646\u062a\u062c \u0641\u064a \u0627\u0644\u0627\u0639\u062a\u0628\u0627\u0631.<\/span><\/li>\n<\/ul>\n\u0645\u0632\u0627\u064a\u0627 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS):<\/b><\/h3>\n\n\u062a\u0633\u0627\u0639\u062f NPS \u0641\u064a \u0642\u064a\u0627\u0633 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u062a\u0643\u0631\u0627\u0631 \u0627\u0644\u0623\u0639\u0645\u0627\u0644.<\/span><\/li>\n\u064a\u0633\u0645\u062d \u0628\u0641\u0647\u0645 \u0627\u062a\u062c\u0627\u0647 \u0627\u0644\u062a\u063a\u064a\u064a\u0631 \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0623\u0648 \u0627\u0644\u0645\u0646\u0638\u0645\u0629.<\/span><\/li>\n\u0644\u0627 \u064a\u0633\u062a\u063a\u0631\u0642 \u0625\u062c\u0631\u0627\u0621 \u0645\u0633\u062d NPS \u0648\u0642\u062a\u064b\u0627 \u0637\u0648\u064a\u0644\u0627\u064b \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0648\u0647\u0648 \u0641\u0639\u0627\u0644 \u0645\u0646 \u062d\u064a\u062b \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0623\u064a\u0636\u064b\u0627.<\/span><\/li>\n<\/ul>\n\u0639\u064a\u0648\u0628 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS):<\/b><\/h3>\n\n\u064a\u0641\u062a\u0642\u0631 \u0625\u0644\u0649 \u0627\u0644\u0642\u062f\u0631\u0629 \u0639\u0644\u0649 \u0641\u0647\u0645 \u0627\u0644\u0623\u0633\u0628\u0627\u0628 \u0627\u0644\u0643\u0627\u0645\u0646\u0629 \u0648\u0631\u0627\u0621 \u0631\u062f\u0648\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0633\u0624\u0627\u0644 NPS. <\/span><\/li>\n\u0628\u064a\u0646\u0645\u0627 \u064a\u0633\u0623\u0644 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 NPS \u0627\u0644\u0639\u0645\u064a\u0644 \u0639\u0646 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0627\u0644\u062a\u0648\u0635\u064a\u0629 \u0628\u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u060c \u0644\u0627 \u064a\u0645\u0643\u0646\u0643 \u0627\u0633\u062a\u0646\u062a\u0627\u062c \u0623\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0633\u064a\u0638\u0644\u0648\u0646 \u0645\u062e\u0644\u0635\u064a\u0646 \u0644\u0644\u0645\u0624\u0633\u0633\u0629. \u0647\u0630\u0627 \u0647\u0648 \u0627\u0644\u0645\u0643\u0627\u0646 \u0627\u0644\u0630\u064a \u064a\u0623\u062a\u064a \u0641\u064a\u0647 CES \u0644\u062a\u062d\u0644\u064a\u0644 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/li>\n<\/ul>\n\u0644\u0627 \u062a\u0648\u062c\u062f \u0625\u062c\u0627\u0628\u0629 \u0645\u062d\u062f\u062f\u0629 \u0644\u0645\u0646 \u0633\u064a\u0641\u0648\u0632 \u0628\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644<\/span> \u0627\u0644\u062c\u064a\u062f\u0629 \u0645\u0642\u0627\u0628\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c \u0627\u0644\u062c\u064a\u062f\u0629<\/span><\/a> \u0645\u0646\u0627\u0638\u0631\u0629. \u0634\u064a\u0621 \u0648\u0627\u062d\u062f \u0645\u0624\u0643\u062f \u0647\u0648 \u0623\u0646 \u0627\u0644\u0645\u0642\u064a\u0627\u0633\u064a\u0646 \u0645\u062a\u0631\u0627\u0628\u0637\u0627\u0646. \u064a\u062a\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 NPS \u0644\u0625\u0646\u0634\u0627\u0621 \u0639\u0644\u0627\u0642\u0629 \u0628\u064a\u0646 \u0627\u0644\u0645\u0646\u0638\u0645\u0629 \u0648\u0639\u0645\u0644\u0627\u0626\u0647\u0627. \u0641\u064a \u0627\u0644\u0645\u0642\u0627\u0628\u0644 \u060c CES \u0647\u0648 \u0645\u0642\u064a\u0627\u0633 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0644\u0644\u062a\u0633\u062c\u064a\u0644 <\/span>\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/a> \u0648\u0627\u0644\u062e\u0628\u0631\u0627\u062a \u0644\u0644\u062a\u0646\u0628\u0624 \u0628\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0627\u0644\u0648\u0644\u0627\u0621. \u0648\u0645\u0639 \u0630\u0644\u0643 \u060c \u0644\u0627 \u062a\u0648\u062c\u062f \u0642\u0627\u0639\u062f\u0629 \u0643\u062a\u0627\u0628\u064a\u0629 \u062a\u0642\u0636\u064a \u0628\u0636\u0631\u0648\u0631\u0629 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0628\u0645\u0639\u0632\u0644 \u0639\u0646 \u063a\u064a\u0631\u0647\u0627. \u064a\u062a\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645 \u0645\u0639\u064b\u0627 \u0628\u0644\u0628\u0627\u0642\u0629 \u0644\u062a\u0648\u0641\u064a\u0631 \u0642\u064a\u0645\u0629 \u0625\u0636\u0627\u0641\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/p>\n\u0647\u0644 \u062a\u062a\u0637\u0644\u0639 \u0625\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0621 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u0645\u0639 QuestionPro CX<\/a> \u061f<\/strong> \u0627\u0643\u062a\u0634\u0641 \u0627\u0644\u0645\u0632\u064a\u062f \u062d\u0648\u0644 \u0643\u064a\u0641\u064a\u0629 \u0625\u0633\u0639\u0627\u062f \u0639\u0645\u0644\u0627\u0626\u0643 \u0641\u064a \u0643\u0644 \u0646\u0642\u0637\u0629 \u0627\u062a\u0635\u0627\u0644 \u0648\u062a\u062d\u0648\u064a\u0644\u0647\u0645 \u0625\u0644\u0649 \u062f\u0639\u0627\u0629 \u0644\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629.<\/p>\n\u0642\u0645 \u0628\u0627\u0644\u0648\u0635\u0648\u0644 \u0627\u0644\u0622\u0646 \u0625\u0644\u0649 \u0627\u0644\u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u062a\u062c\u0631\u064a\u0628\u064a \u0627\u0644\u0645\u062c\u0627\u0646\u064a \u0645\u0646 CX \u0644\u0645\u062f\u0629 10 \u0623\u064a\u0627\u0645<\/button><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"\u0647\u0644 \u062a\u062a\u0633\u0627\u0621\u0644 \u0639\u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u064a\u062c\u0628 \u0639\u0644\u064a\u0643 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0632\u064a\u0627\u062f\u0629 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0648 \u062a\u0642\u0644\u064a\u0644 \u062c\u0647\u0648\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0648\u0636\u0648\u0639\u0629 \u0641\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 […]<\/p>\n","protected":false},"author":86,"featured_media":622822,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1222],"tags":[],"yoast_head":"\n\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES) \u0645\u0642\u0627\u0628\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c (NPS) | QuestionPro<\/title>\n<meta name=\"description\" content=\"\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES) \u0645\u0642\u0627\u0628\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c (NPS) - \u062f\u0644\u064a\u0644 \u0644\u0641\u0647\u0645 \u0627\u0644\u0641\u0631\u0642 \u0628\u064a\u0646 \u0627\u0644\u0645\u0642\u064a\u0627\u0633\u064a\u0646 \u0627\u0644\u0634\u0627\u0626\u0639\u064a\u0646 \u062c\u062f\u064b\u0627 \u0646\u062a\u064a\u062c\u0629 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0642\u0627\u0628\u0644 \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c \u0627\u0644\u0635\u0627\u0641\u064a\u0629\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d9%86%d9%82%d8%a7%d8%b7-%d8%ac%d9%87%d8%af-%d8%a7%d9%84%d8%b9%d9%85%d9%8a%d9%84-ces-%d9%85%d9%82%d8%a7%d8%a8%d9%84-%d8%b5%d8%a7%d9%81%d9%8a-%d9%86%d9%82%d8%a7%d8%b7-%d8%a7%d9%84%d9%85%d8%b1%d9%88\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES) \u0645\u0642\u0627\u0628\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c (NPS) | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES) \u0645\u0642\u0627\u0628\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c (NPS) - \u062f\u0644\u064a\u0644 \u0644\u0641\u0647\u0645 \u0627\u0644\u0641\u0631\u0642 \u0628\u064a\u0646 \u0627\u0644\u0645\u0642\u064a\u0627\u0633\u064a\u0646 \u0627\u0644\u0634\u0627\u0626\u0639\u064a\u0646 \u062c\u062f\u064b\u0627 \u0646\u062a\u064a\u062c\u0629 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0642\u0627\u0628\u0644 \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c \u0627\u0644\u0635\u0627\u0641\u064a\u0629\" \/>\n<meta property=\"og:url\" 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<\/p>\n
NPS<\/span><\/a> \u0647\u0648 \u0645\u0642\u064a\u0627\u0633 \u0628\u064a\u0646 \u0645\u0642\u062f\u0645 \u0627\u0644\u062e\u062f\u0645\u0629 (\u0639\u0627\u062f\u0629 \u0645\u0624\u0633\u0633\u0629 \u0623\u0648 \u0635\u0627\u062d\u0628 \u0639\u0645\u0644) \u0648\u0627\u0644\u0639\u0645\u064a\u0644 \u0644\u0642\u064a\u0627\u0633 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0625\u0645\u0643\u0627\u0646\u064a\u0629 \u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629. \u064a\u062a\u0645 \u062a\u0635\u0646\u064a\u0641 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u0645\u0631\u0648\u062c\u064a\u0646 \u0648\u0633\u0644\u0628\u064a\u064a\u0646 \u0648\u0645\u0646\u062a\u0642\u062f\u064a\u0646 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u062f\u0631\u062c\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u0642\u062f\u0645\u0648\u0646\u0647\u0627.<\/span><\/p>\n<\/p>\n\u0627\u0639\u0631\u0641 \u0627\u0644\u0645\u0632\u064a\u062f: \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/a><\/p>\n\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0642\u0627\u0628\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c (CES \u0645\u0642\u0627\u0628\u0644 NPS):<\/span><\/strong><\/h3>\n\u0641\u064a \u0645\u0639\u0631\u0643\u0629 \u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 \u0647\u0630\u0647 \u0645\u0642\u0627\u0628\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c (CES \u0645\u0642\u0627\u0628\u0644 NPS) \u060c \u0644\u0627 \u064a\u0645\u0643\u0646 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0639\u0644\u0645\u0629 \u062a\u0633\u062c\u064a\u0644 \u0648\u0627\u062d\u062f\u0629 \u0644\u062a\u062d\u062f\u064a\u062f \u0646\u062c\u0627\u062d \u0623\u0648 \u0641\u0634\u0644 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0623\u0648 \u0623\u064a \u0645\u0646 \u0639\u0645\u0644\u064a\u0627\u062a\u0647\u0627. \u0646\u0638\u0631\u064b\u0627 \u0644\u0623\u0646\u0646\u0627 \u0646\u0646\u0627\u0642\u0634 \u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0642\u0627\u0628\u0644 NPS \u060c \u0641\u0625\u0644\u064a\u0643 \u0642\u0627\u0626\u0645\u0629 \u0628\u0645\u0632\u0627\u064a\u0627 CES \u0648\u0642\u064a\u0648\u062f NPS.<\/p>\n\n\n\n<\/td>\n\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES)<\/strong><\/td>\n\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS)<\/strong><\/td>\n<\/tr>\n\n\u0645\u0633\u062d \u0627\u0644\u0633\u0624\u0627\u0644<\/span><\/td>\n\u0628\u0634\u0643\u0644 \u0639\u0627\u0645 \u060c \u0645\u0627 \u0645\u062f\u0649 \u0633\u0647\u0648\u0644\u0629 \u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u064a\u0648\u0645 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0643\u061f<\/span><\/td>\n\u0628\u0627\u0644\u0646\u0638\u0631 \u0625\u0644\u0649 \u062a\u062c\u0631\u0628\u062a\u0643 \u0627\u0644\u0643\u0627\u0645\u0644\u0629 \u0645\u0639 \u0634\u0631\u0643\u062a\u0646\u0627 \u060c \u0645\u0627 \u0645\u062f\u0649 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0623\u0646 \u062a\u0648\u0635\u064a \u0628\u0646\u0627 \u0625\u0644\u0649 \u0635\u062f\u064a\u0642 \u0623\u0648 \u0632\u0645\u064a\u0644\u061f <\/span><\/td>\n<\/tr>\n\n\u0645\u0642\u064a\u0627\u0633<\/span><\/td>\n\u0633\u0647\u0644 \u0644\u0644\u063a\u0627\u064a\u0629 \/ \u0633\u0647\u0644 \/ \u0645\u062d\u0627\u064a\u062f \/ \u0635\u0639\u0628 \/ \u0635\u0639\u0628 \u0644\u0644\u063a\u0627\u064a\u0629<\/span><\/td>\n0-10<\/span><\/td>\n<\/tr>\n\n\u0627\u0644\u063a\u0631\u0636 \u0645\u0646 \u0647\u0630\u0647 \u0627\u0644\u062f\u0631\u062c\u0629<\/span><\/td>\n\u062a\u0633\u0639\u0649 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0627\u0644\u062a\u064a \u062a\u0639\u062a\u0645\u062f \u0639\u0644\u0649 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062c\u0627\u0647\u062f\u0629 \u0644\u062a\u0642\u0644\u064a\u0644 \u0623\u0648 \u0627\u0644\u0642\u0636\u0627\u0621 \u0639\u0644\u0649 \u062c\u0647\u0648\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0648\u0636\u0648\u0639\u0629 \u0641\u064a \u0645\u0634\u0643\u0644\u0627\u062a \u0645\u0639\u064a\u0646\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0648\u0641\u064a\u0631 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0627\u0644\u0643\u0627\u0641\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0636\u0645\u0646 \u0627\u0644\u0642\u0636\u0627\u0621 \u0639\u0644\u0649 \u0645\u0634\u0627\u0643\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0641\u062a\u0631\u0629 \u0632\u0645\u0646\u064a\u0629 \u0642\u0635\u064a\u0631\u0629.<\/td>\n\u0647\u0646\u0627\u0643 \u0627\u062d\u062a\u0645\u0627\u0644 \u0643\u0628\u064a\u0631 \u0623\u0646 \u064a\u0634\u0627\u0631\u0643 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u0641\u0627\u0639\u0644\u0627\u062a\u0647\u0645 \u063a\u064a\u0631 \u0627\u0644\u0633\u0627\u0631\u0629 \u0645\u0639 \u0645\u0646\u0638\u0645\u0629 \u0628\u064a\u0646 \u0623\u0635\u062f\u0642\u0627\u0626\u0647\u0645 \u0648\u0632\u0645\u0644\u0627\u0626\u0647\u0645. \u0627\u0641\u0647\u0645 \u0645\u062f\u0649 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0623\u0648 \u0627\u0644\u0633\u0644\u0628\u064a\u0629 \u062d\u0648\u0644 \u0627\u0644\u0645\u0646\u0638\u0645\u0629 \u0645\u0639 \u0623\u0635\u062f\u0642\u0627\u0626\u0647\u0645 \u0648\u0639\u0627\u0626\u0644\u0627\u062a\u0647\u0645 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0637\u0631\u062d \u0633\u0624\u0627\u0644 NPS.<\/td>\n<\/tr>\n\n\u0637\u0644\u0628<\/span><\/td>\n\u064a\u062a\u0645 \u062a\u0646\u0641\u064a\u0630\u0647\u0627 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645 \u0644\u062a\u0642\u064a\u064a\u0645 \u0645\u062c\u0627\u0644\u0627\u062a \u062a\u062d\u0633\u064a\u0646 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/td>\n\u062a\u0645 \u062a\u0646\u0641\u064a\u0630\u0647 \u0644\u062a\u0642\u064a\u064a\u0645 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0643\u0644 \u0646\u0642\u0637\u0629 \u0631\u062d\u0644\u0629 \u0639\u0645\u064a\u0644 \u0639\u0628\u0631 \u062c\u0645\u064a\u0639 \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\u0645\u0632\u0627\u064a\u0627 \u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES):<\/b><\/h3>\n\n\u0633\u062a\u0645\u0646\u062d\u0643 CES \u0631\u0624\u0649 \u0642\u064a\u0645\u0629 \u062d\u0648\u0644 \u0645\u062f\u0649 \u0627\u0633\u062a\u0645\u062a\u0627\u0639 \u0627\u0644\u0639\u0645\u064a\u0644 \u0628\u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0645\u0624\u0633\u0633\u062a\u0643. \u0625\u0630\u0627 \u0642\u0627\u0644\u0648\u0627 \u0625\u0646\u0647 \u064a\u062a\u0639\u064a\u0646 \u0639\u0644\u064a\u0647\u0645 \u0628\u0630\u0644 \u0627\u0644\u0643\u062b\u064a\u0631 \u0645\u0646 \u0627\u0644\u062c\u0647\u062f \u0644\u062d\u0644 \u0645\u0634\u0643\u0644\u0627\u062a\u0647\u0645 \u060c \u0641\u0647\u0630\u0647 \u0625\u0634\u0627\u0631\u0629 \u0644\u0628\u062f\u0621 \u0627\u0644\u0639\u0645\u0644 \u0639\u0644\u0649 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643. <\/span><\/li>\n\u062a\u0648\u0641\u0631 \u0644\u0643 \u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 \u0627\u0644\u0641\u0631\u0635\u0629 \u0644\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u062a\u062e\u0644\u0635 \u0645\u0646 \u0639\u0642\u0628\u0627\u062a \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0647\u0645\u064a\u0646 \u0641\u064a<\/span> \u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0647\u0645<\/span> .<\/span><\/li>\n\u062a\u0631\u0643\u0632 CES \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644 \u0639\u0644\u0649 \u0632\u064a\u0627\u062f\u0629<\/span> \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/a> \u0645\u0646 \u062e\u0644\u0627\u0644 \u0633\u0624\u0627\u0644\u0647\u0645 \u0639\u0646 \u0645\u062f\u0649 \u0633\u0647\u0648\u0644\u0629 \u0623\u0648 \u0635\u0639\u0648\u0628\u0629 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0645\u0624\u0633\u0633\u062a\u0643 \u0623\u0648 \u0639\u0645\u0644\u064a\u062a\u0647\u0627.<\/span> <\/li>\n\u064a\u0636\u064a\u0641 \u0642\u064a\u0645\u0629 \u0625\u0644\u0649 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0645\u0624\u0633\u0633\u062a\u0643 \u0648\u0628\u0631\u0646\u0627\u0645\u062c \u0627\u0644\u062e\u062f\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0642\u0635\u064a\u0631 \u0648\u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644.<\/span><\/li>\n<\/ul>\n\u0639\u064a\u0648\u0628 \u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES):<\/b><\/h3>\n\n\u064a\u0642\u062a\u0635\u0631 \u0646\u0645\u0648\u0630\u062c \u0627\u0644\u062a\u0633\u062c\u064a\u0644 \u0647\u0630\u0627 \u0639\u0644\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0639\u0644\u0649 \u0648\u062c\u0647 \u0627\u0644\u062e\u0635\u0648\u0635 \u0648\u0644\u064a\u0633 \u0639\u0645\u0644\u0643 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645.<\/span><\/li>\n\u0625\u0646\u0647 \u064a\u0639\u0637\u064a \u0646\u062a\u0627\u0626\u062c \u0641\u0642\u0637 \u0639\u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u062c\u062f\u0648\u0646 \u0635\u0639\u0648\u0628\u0629 \u0641\u064a \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062e\u062f\u0645\u0629 \u0623\u0645 \u0644\u0627 \u060c \u0648\u0644\u0645\u0627\u0630\u0627 \u064a\u0648\u0627\u062c\u0647\u0648\u0646 \u0647\u0630\u0647 \u0627\u0644\u0635\u0639\u0648\u0628\u0629 \u0623\u0648 \u0645\u0627 \u0647\u064a \u062a\u0644\u0643 \u0627\u0644\u0635\u0639\u0648\u0628\u0627\u062a \u0641\u064a \u0627\u0644\u0645\u0642\u0627\u0645 \u0627\u0644\u0623\u0648\u0644 \u0627\u0644\u062a\u064a \u0644\u0627 \u062a\u0632\u0627\u0644 \u062f\u0648\u0646 \u0625\u062c\u0627\u0628\u0629.<\/span><\/li>\n\u0644\u0627 \u064a\u062a\u0645 \u0623\u062e\u0630 \u062a\u0623\u062b\u064a\u0631 \u0639\u0648\u0627\u0645\u0644 \u0645\u062b\u0644 \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0623\u0648 \u0627\u0644\u0645\u0646\u0627\u0641\u0633\u064a\u0646 \u0623\u0648 \u062c\u0648\u062f\u0629 \u0627\u0644\u0645\u0646\u062a\u062c \u0641\u064a \u0627\u0644\u0627\u0639\u062a\u0628\u0627\u0631.<\/span><\/li>\n<\/ul>\n\u0645\u0632\u0627\u064a\u0627 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS):<\/b><\/h3>\n\n\u062a\u0633\u0627\u0639\u062f NPS \u0641\u064a \u0642\u064a\u0627\u0633 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u062a\u0643\u0631\u0627\u0631 \u0627\u0644\u0623\u0639\u0645\u0627\u0644.<\/span><\/li>\n\u064a\u0633\u0645\u062d \u0628\u0641\u0647\u0645 \u0627\u062a\u062c\u0627\u0647 \u0627\u0644\u062a\u063a\u064a\u064a\u0631 \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0623\u0648 \u0627\u0644\u0645\u0646\u0638\u0645\u0629.<\/span><\/li>\n\u0644\u0627 \u064a\u0633\u062a\u063a\u0631\u0642 \u0625\u062c\u0631\u0627\u0621 \u0645\u0633\u062d NPS \u0648\u0642\u062a\u064b\u0627 \u0637\u0648\u064a\u0644\u0627\u064b \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0648\u0647\u0648 \u0641\u0639\u0627\u0644 \u0645\u0646 \u062d\u064a\u062b \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0623\u064a\u0636\u064b\u0627.<\/span><\/li>\n<\/ul>\n\u0639\u064a\u0648\u0628 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS):<\/b><\/h3>\n\n\u064a\u0641\u062a\u0642\u0631 \u0625\u0644\u0649 \u0627\u0644\u0642\u062f\u0631\u0629 \u0639\u0644\u0649 \u0641\u0647\u0645 \u0627\u0644\u0623\u0633\u0628\u0627\u0628 \u0627\u0644\u0643\u0627\u0645\u0646\u0629 \u0648\u0631\u0627\u0621 \u0631\u062f\u0648\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0633\u0624\u0627\u0644 NPS. <\/span><\/li>\n\u0628\u064a\u0646\u0645\u0627 \u064a\u0633\u0623\u0644 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 NPS \u0627\u0644\u0639\u0645\u064a\u0644 \u0639\u0646 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0627\u0644\u062a\u0648\u0635\u064a\u0629 \u0628\u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u060c \u0644\u0627 \u064a\u0645\u0643\u0646\u0643 \u0627\u0633\u062a\u0646\u062a\u0627\u062c \u0623\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0633\u064a\u0638\u0644\u0648\u0646 \u0645\u062e\u0644\u0635\u064a\u0646 \u0644\u0644\u0645\u0624\u0633\u0633\u0629. \u0647\u0630\u0627 \u0647\u0648 \u0627\u0644\u0645\u0643\u0627\u0646 \u0627\u0644\u0630\u064a \u064a\u0623\u062a\u064a \u0641\u064a\u0647 CES \u0644\u062a\u062d\u0644\u064a\u0644 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/li>\n<\/ul>\n\u0644\u0627 \u062a\u0648\u062c\u062f \u0625\u062c\u0627\u0628\u0629 \u0645\u062d\u062f\u062f\u0629 \u0644\u0645\u0646 \u0633\u064a\u0641\u0648\u0632 \u0628\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644<\/span> \u0627\u0644\u062c\u064a\u062f\u0629 \u0645\u0642\u0627\u0628\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c \u0627\u0644\u062c\u064a\u062f\u0629<\/span><\/a> \u0645\u0646\u0627\u0638\u0631\u0629. \u0634\u064a\u0621 \u0648\u0627\u062d\u062f \u0645\u0624\u0643\u062f \u0647\u0648 \u0623\u0646 \u0627\u0644\u0645\u0642\u064a\u0627\u0633\u064a\u0646 \u0645\u062a\u0631\u0627\u0628\u0637\u0627\u0646. \u064a\u062a\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 NPS \u0644\u0625\u0646\u0634\u0627\u0621 \u0639\u0644\u0627\u0642\u0629 \u0628\u064a\u0646 \u0627\u0644\u0645\u0646\u0638\u0645\u0629 \u0648\u0639\u0645\u0644\u0627\u0626\u0647\u0627. \u0641\u064a \u0627\u0644\u0645\u0642\u0627\u0628\u0644 \u060c CES \u0647\u0648 \u0645\u0642\u064a\u0627\u0633 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0644\u0644\u062a\u0633\u062c\u064a\u0644 <\/span>\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/a> \u0648\u0627\u0644\u062e\u0628\u0631\u0627\u062a \u0644\u0644\u062a\u0646\u0628\u0624 \u0628\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0627\u0644\u0648\u0644\u0627\u0621. \u0648\u0645\u0639 \u0630\u0644\u0643 \u060c \u0644\u0627 \u062a\u0648\u062c\u062f \u0642\u0627\u0639\u062f\u0629 \u0643\u062a\u0627\u0628\u064a\u0629 \u062a\u0642\u0636\u064a \u0628\u0636\u0631\u0648\u0631\u0629 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0628\u0645\u0639\u0632\u0644 \u0639\u0646 \u063a\u064a\u0631\u0647\u0627. \u064a\u062a\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645 \u0645\u0639\u064b\u0627 \u0628\u0644\u0628\u0627\u0642\u0629 \u0644\u062a\u0648\u0641\u064a\u0631 \u0642\u064a\u0645\u0629 \u0625\u0636\u0627\u0641\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/p>\n\u0647\u0644 \u062a\u062a\u0637\u0644\u0639 \u0625\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0621 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u0645\u0639 QuestionPro CX<\/a> \u061f<\/strong> \u0627\u0643\u062a\u0634\u0641 \u0627\u0644\u0645\u0632\u064a\u062f \u062d\u0648\u0644 \u0643\u064a\u0641\u064a\u0629 \u0625\u0633\u0639\u0627\u062f \u0639\u0645\u0644\u0627\u0626\u0643 \u0641\u064a \u0643\u0644 \u0646\u0642\u0637\u0629 \u0627\u062a\u0635\u0627\u0644 \u0648\u062a\u062d\u0648\u064a\u0644\u0647\u0645 \u0625\u0644\u0649 \u062f\u0639\u0627\u0629 \u0644\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629.<\/p>\n\u0642\u0645 \u0628\u0627\u0644\u0648\u0635\u0648\u0644 \u0627\u0644\u0622\u0646 \u0625\u0644\u0649 \u0627\u0644\u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u062a\u062c\u0631\u064a\u0628\u064a \u0627\u0644\u0645\u062c\u0627\u0646\u064a \u0645\u0646 CX \u0644\u0645\u062f\u0629 10 \u0623\u064a\u0627\u0645<\/button><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"\u0647\u0644 \u062a\u062a\u0633\u0627\u0621\u0644 \u0639\u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u064a\u062c\u0628 \u0639\u0644\u064a\u0643 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0632\u064a\u0627\u062f\u0629 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0648 \u062a\u0642\u0644\u064a\u0644 \u062c\u0647\u0648\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0648\u0636\u0648\u0639\u0629 \u0641\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 […]<\/p>\n","protected":false},"author":86,"featured_media":622822,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1222],"tags":[],"yoast_head":"\n\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES) \u0645\u0642\u0627\u0628\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c (NPS) | QuestionPro<\/title>\n<meta name=\"description\" content=\"\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES) \u0645\u0642\u0627\u0628\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c (NPS) - \u062f\u0644\u064a\u0644 \u0644\u0641\u0647\u0645 \u0627\u0644\u0641\u0631\u0642 \u0628\u064a\u0646 \u0627\u0644\u0645\u0642\u064a\u0627\u0633\u064a\u0646 \u0627\u0644\u0634\u0627\u0626\u0639\u064a\u0646 \u062c\u062f\u064b\u0627 \u0646\u062a\u064a\u062c\u0629 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0642\u0627\u0628\u0644 \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c \u0627\u0644\u0635\u0627\u0641\u064a\u0629\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d9%86%d9%82%d8%a7%d8%b7-%d8%ac%d9%87%d8%af-%d8%a7%d9%84%d8%b9%d9%85%d9%8a%d9%84-ces-%d9%85%d9%82%d8%a7%d8%a8%d9%84-%d8%b5%d8%a7%d9%81%d9%8a-%d9%86%d9%82%d8%a7%d8%b7-%d8%a7%d9%84%d9%85%d8%b1%d9%88\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES) \u0645\u0642\u0627\u0628\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c (NPS) | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES) \u0645\u0642\u0627\u0628\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c (NPS) - \u062f\u0644\u064a\u0644 \u0644\u0641\u0647\u0645 \u0627\u0644\u0641\u0631\u0642 \u0628\u064a\u0646 \u0627\u0644\u0645\u0642\u064a\u0627\u0633\u064a\u0646 \u0627\u0644\u0634\u0627\u0626\u0639\u064a\u0646 \u062c\u062f\u064b\u0627 \u0646\u062a\u064a\u062c\u0629 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0642\u0627\u0628\u0644 \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c \u0627\u0644\u0635\u0627\u0641\u064a\u0629\" \/>\n<meta property=\"og:url\" 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\u0627\u0639\u0631\u0641 \u0627\u0644\u0645\u0632\u064a\u062f: \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/a><\/p>\n\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0642\u0627\u0628\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c (CES \u0645\u0642\u0627\u0628\u0644 NPS):<\/span><\/strong><\/h3>\n\u0641\u064a \u0645\u0639\u0631\u0643\u0629 \u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 \u0647\u0630\u0647 \u0645\u0642\u0627\u0628\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c (CES \u0645\u0642\u0627\u0628\u0644 NPS) \u060c \u0644\u0627 \u064a\u0645\u0643\u0646 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0639\u0644\u0645\u0629 \u062a\u0633\u062c\u064a\u0644 \u0648\u0627\u062d\u062f\u0629 \u0644\u062a\u062d\u062f\u064a\u062f \u0646\u062c\u0627\u062d \u0623\u0648 \u0641\u0634\u0644 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0623\u0648 \u0623\u064a \u0645\u0646 \u0639\u0645\u0644\u064a\u0627\u062a\u0647\u0627. \u0646\u0638\u0631\u064b\u0627 \u0644\u0623\u0646\u0646\u0627 \u0646\u0646\u0627\u0642\u0634 \u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0642\u0627\u0628\u0644 NPS \u060c \u0641\u0625\u0644\u064a\u0643 \u0642\u0627\u0626\u0645\u0629 \u0628\u0645\u0632\u0627\u064a\u0627 CES \u0648\u0642\u064a\u0648\u062f NPS.<\/p>\n\n\n\n<\/td>\n\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES)<\/strong><\/td>\n\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS)<\/strong><\/td>\n<\/tr>\n\n\u0645\u0633\u062d \u0627\u0644\u0633\u0624\u0627\u0644<\/span><\/td>\n\u0628\u0634\u0643\u0644 \u0639\u0627\u0645 \u060c \u0645\u0627 \u0645\u062f\u0649 \u0633\u0647\u0648\u0644\u0629 \u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u064a\u0648\u0645 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0643\u061f<\/span><\/td>\n\u0628\u0627\u0644\u0646\u0638\u0631 \u0625\u0644\u0649 \u062a\u062c\u0631\u0628\u062a\u0643 \u0627\u0644\u0643\u0627\u0645\u0644\u0629 \u0645\u0639 \u0634\u0631\u0643\u062a\u0646\u0627 \u060c \u0645\u0627 \u0645\u062f\u0649 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0623\u0646 \u062a\u0648\u0635\u064a \u0628\u0646\u0627 \u0625\u0644\u0649 \u0635\u062f\u064a\u0642 \u0623\u0648 \u0632\u0645\u064a\u0644\u061f <\/span><\/td>\n<\/tr>\n\n\u0645\u0642\u064a\u0627\u0633<\/span><\/td>\n\u0633\u0647\u0644 \u0644\u0644\u063a\u0627\u064a\u0629 \/ \u0633\u0647\u0644 \/ \u0645\u062d\u0627\u064a\u062f \/ \u0635\u0639\u0628 \/ \u0635\u0639\u0628 \u0644\u0644\u063a\u0627\u064a\u0629<\/span><\/td>\n0-10<\/span><\/td>\n<\/tr>\n\n\u0627\u0644\u063a\u0631\u0636 \u0645\u0646 \u0647\u0630\u0647 \u0627\u0644\u062f\u0631\u062c\u0629<\/span><\/td>\n\u062a\u0633\u0639\u0649 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0627\u0644\u062a\u064a \u062a\u0639\u062a\u0645\u062f \u0639\u0644\u0649 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062c\u0627\u0647\u062f\u0629 \u0644\u062a\u0642\u0644\u064a\u0644 \u0623\u0648 \u0627\u0644\u0642\u0636\u0627\u0621 \u0639\u0644\u0649 \u062c\u0647\u0648\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0648\u0636\u0648\u0639\u0629 \u0641\u064a \u0645\u0634\u0643\u0644\u0627\u062a \u0645\u0639\u064a\u0646\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0648\u0641\u064a\u0631 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0627\u0644\u0643\u0627\u0641\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0636\u0645\u0646 \u0627\u0644\u0642\u0636\u0627\u0621 \u0639\u0644\u0649 \u0645\u0634\u0627\u0643\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0641\u062a\u0631\u0629 \u0632\u0645\u0646\u064a\u0629 \u0642\u0635\u064a\u0631\u0629.<\/td>\n\u0647\u0646\u0627\u0643 \u0627\u062d\u062a\u0645\u0627\u0644 \u0643\u0628\u064a\u0631 \u0623\u0646 \u064a\u0634\u0627\u0631\u0643 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u0641\u0627\u0639\u0644\u0627\u062a\u0647\u0645 \u063a\u064a\u0631 \u0627\u0644\u0633\u0627\u0631\u0629 \u0645\u0639 \u0645\u0646\u0638\u0645\u0629 \u0628\u064a\u0646 \u0623\u0635\u062f\u0642\u0627\u0626\u0647\u0645 \u0648\u0632\u0645\u0644\u0627\u0626\u0647\u0645. \u0627\u0641\u0647\u0645 \u0645\u062f\u0649 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0623\u0648 \u0627\u0644\u0633\u0644\u0628\u064a\u0629 \u062d\u0648\u0644 \u0627\u0644\u0645\u0646\u0638\u0645\u0629 \u0645\u0639 \u0623\u0635\u062f\u0642\u0627\u0626\u0647\u0645 \u0648\u0639\u0627\u0626\u0644\u0627\u062a\u0647\u0645 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0637\u0631\u062d \u0633\u0624\u0627\u0644 NPS.<\/td>\n<\/tr>\n\n\u0637\u0644\u0628<\/span><\/td>\n\u064a\u062a\u0645 \u062a\u0646\u0641\u064a\u0630\u0647\u0627 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645 \u0644\u062a\u0642\u064a\u064a\u0645 \u0645\u062c\u0627\u0644\u0627\u062a \u062a\u062d\u0633\u064a\u0646 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/td>\n\u062a\u0645 \u062a\u0646\u0641\u064a\u0630\u0647 \u0644\u062a\u0642\u064a\u064a\u0645 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0643\u0644 \u0646\u0642\u0637\u0629 \u0631\u062d\u0644\u0629 \u0639\u0645\u064a\u0644 \u0639\u0628\u0631 \u062c\u0645\u064a\u0639 \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\u0645\u0632\u0627\u064a\u0627 \u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES):<\/b><\/h3>\n\n\u0633\u062a\u0645\u0646\u062d\u0643 CES \u0631\u0624\u0649 \u0642\u064a\u0645\u0629 \u062d\u0648\u0644 \u0645\u062f\u0649 \u0627\u0633\u062a\u0645\u062a\u0627\u0639 \u0627\u0644\u0639\u0645\u064a\u0644 \u0628\u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0645\u0624\u0633\u0633\u062a\u0643. \u0625\u0630\u0627 \u0642\u0627\u0644\u0648\u0627 \u0625\u0646\u0647 \u064a\u062a\u0639\u064a\u0646 \u0639\u0644\u064a\u0647\u0645 \u0628\u0630\u0644 \u0627\u0644\u0643\u062b\u064a\u0631 \u0645\u0646 \u0627\u0644\u062c\u0647\u062f \u0644\u062d\u0644 \u0645\u0634\u0643\u0644\u0627\u062a\u0647\u0645 \u060c \u0641\u0647\u0630\u0647 \u0625\u0634\u0627\u0631\u0629 \u0644\u0628\u062f\u0621 \u0627\u0644\u0639\u0645\u0644 \u0639\u0644\u0649 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643. <\/span><\/li>\n\u062a\u0648\u0641\u0631 \u0644\u0643 \u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 \u0627\u0644\u0641\u0631\u0635\u0629 \u0644\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u062a\u062e\u0644\u0635 \u0645\u0646 \u0639\u0642\u0628\u0627\u062a \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0647\u0645\u064a\u0646 \u0641\u064a<\/span> \u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0647\u0645<\/span> .<\/span><\/li>\n\u062a\u0631\u0643\u0632 CES \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644 \u0639\u0644\u0649 \u0632\u064a\u0627\u062f\u0629<\/span> \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/a> \u0645\u0646 \u062e\u0644\u0627\u0644 \u0633\u0624\u0627\u0644\u0647\u0645 \u0639\u0646 \u0645\u062f\u0649 \u0633\u0647\u0648\u0644\u0629 \u0623\u0648 \u0635\u0639\u0648\u0628\u0629 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0645\u0624\u0633\u0633\u062a\u0643 \u0623\u0648 \u0639\u0645\u0644\u064a\u062a\u0647\u0627.<\/span> <\/li>\n\u064a\u0636\u064a\u0641 \u0642\u064a\u0645\u0629 \u0625\u0644\u0649 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0645\u0624\u0633\u0633\u062a\u0643 \u0648\u0628\u0631\u0646\u0627\u0645\u062c \u0627\u0644\u062e\u062f\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0642\u0635\u064a\u0631 \u0648\u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644.<\/span><\/li>\n<\/ul>\n\u0639\u064a\u0648\u0628 \u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES):<\/b><\/h3>\n\n\u064a\u0642\u062a\u0635\u0631 \u0646\u0645\u0648\u0630\u062c \u0627\u0644\u062a\u0633\u062c\u064a\u0644 \u0647\u0630\u0627 \u0639\u0644\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0639\u0644\u0649 \u0648\u062c\u0647 \u0627\u0644\u062e\u0635\u0648\u0635 \u0648\u0644\u064a\u0633 \u0639\u0645\u0644\u0643 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645.<\/span><\/li>\n\u0625\u0646\u0647 \u064a\u0639\u0637\u064a \u0646\u062a\u0627\u0626\u062c \u0641\u0642\u0637 \u0639\u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u062c\u062f\u0648\u0646 \u0635\u0639\u0648\u0628\u0629 \u0641\u064a \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062e\u062f\u0645\u0629 \u0623\u0645 \u0644\u0627 \u060c \u0648\u0644\u0645\u0627\u0630\u0627 \u064a\u0648\u0627\u062c\u0647\u0648\u0646 \u0647\u0630\u0647 \u0627\u0644\u0635\u0639\u0648\u0628\u0629 \u0623\u0648 \u0645\u0627 \u0647\u064a \u062a\u0644\u0643 \u0627\u0644\u0635\u0639\u0648\u0628\u0627\u062a \u0641\u064a \u0627\u0644\u0645\u0642\u0627\u0645 \u0627\u0644\u0623\u0648\u0644 \u0627\u0644\u062a\u064a \u0644\u0627 \u062a\u0632\u0627\u0644 \u062f\u0648\u0646 \u0625\u062c\u0627\u0628\u0629.<\/span><\/li>\n\u0644\u0627 \u064a\u062a\u0645 \u0623\u062e\u0630 \u062a\u0623\u062b\u064a\u0631 \u0639\u0648\u0627\u0645\u0644 \u0645\u062b\u0644 \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0623\u0648 \u0627\u0644\u0645\u0646\u0627\u0641\u0633\u064a\u0646 \u0623\u0648 \u062c\u0648\u062f\u0629 \u0627\u0644\u0645\u0646\u062a\u062c \u0641\u064a \u0627\u0644\u0627\u0639\u062a\u0628\u0627\u0631.<\/span><\/li>\n<\/ul>\n\u0645\u0632\u0627\u064a\u0627 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS):<\/b><\/h3>\n\n\u062a\u0633\u0627\u0639\u062f NPS \u0641\u064a \u0642\u064a\u0627\u0633 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u062a\u0643\u0631\u0627\u0631 \u0627\u0644\u0623\u0639\u0645\u0627\u0644.<\/span><\/li>\n\u064a\u0633\u0645\u062d \u0628\u0641\u0647\u0645 \u0627\u062a\u062c\u0627\u0647 \u0627\u0644\u062a\u063a\u064a\u064a\u0631 \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0623\u0648 \u0627\u0644\u0645\u0646\u0638\u0645\u0629.<\/span><\/li>\n\u0644\u0627 \u064a\u0633\u062a\u063a\u0631\u0642 \u0625\u062c\u0631\u0627\u0621 \u0645\u0633\u062d NPS \u0648\u0642\u062a\u064b\u0627 \u0637\u0648\u064a\u0644\u0627\u064b \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0648\u0647\u0648 \u0641\u0639\u0627\u0644 \u0645\u0646 \u062d\u064a\u062b \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0623\u064a\u0636\u064b\u0627.<\/span><\/li>\n<\/ul>\n\u0639\u064a\u0648\u0628 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS):<\/b><\/h3>\n\n\u064a\u0641\u062a\u0642\u0631 \u0625\u0644\u0649 \u0627\u0644\u0642\u062f\u0631\u0629 \u0639\u0644\u0649 \u0641\u0647\u0645 \u0627\u0644\u0623\u0633\u0628\u0627\u0628 \u0627\u0644\u0643\u0627\u0645\u0646\u0629 \u0648\u0631\u0627\u0621 \u0631\u062f\u0648\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0633\u0624\u0627\u0644 NPS. <\/span><\/li>\n\u0628\u064a\u0646\u0645\u0627 \u064a\u0633\u0623\u0644 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 NPS \u0627\u0644\u0639\u0645\u064a\u0644 \u0639\u0646 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0627\u0644\u062a\u0648\u0635\u064a\u0629 \u0628\u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u060c \u0644\u0627 \u064a\u0645\u0643\u0646\u0643 \u0627\u0633\u062a\u0646\u062a\u0627\u062c \u0623\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0633\u064a\u0638\u0644\u0648\u0646 \u0645\u062e\u0644\u0635\u064a\u0646 \u0644\u0644\u0645\u0624\u0633\u0633\u0629. \u0647\u0630\u0627 \u0647\u0648 \u0627\u0644\u0645\u0643\u0627\u0646 \u0627\u0644\u0630\u064a \u064a\u0623\u062a\u064a \u0641\u064a\u0647 CES \u0644\u062a\u062d\u0644\u064a\u0644 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/li>\n<\/ul>\n\u0644\u0627 \u062a\u0648\u062c\u062f \u0625\u062c\u0627\u0628\u0629 \u0645\u062d\u062f\u062f\u0629 \u0644\u0645\u0646 \u0633\u064a\u0641\u0648\u0632 \u0628\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644<\/span> \u0627\u0644\u062c\u064a\u062f\u0629 \u0645\u0642\u0627\u0628\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c \u0627\u0644\u062c\u064a\u062f\u0629<\/span><\/a> \u0645\u0646\u0627\u0638\u0631\u0629. \u0634\u064a\u0621 \u0648\u0627\u062d\u062f \u0645\u0624\u0643\u062f \u0647\u0648 \u0623\u0646 \u0627\u0644\u0645\u0642\u064a\u0627\u0633\u064a\u0646 \u0645\u062a\u0631\u0627\u0628\u0637\u0627\u0646. \u064a\u062a\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 NPS \u0644\u0625\u0646\u0634\u0627\u0621 \u0639\u0644\u0627\u0642\u0629 \u0628\u064a\u0646 \u0627\u0644\u0645\u0646\u0638\u0645\u0629 \u0648\u0639\u0645\u0644\u0627\u0626\u0647\u0627. \u0641\u064a \u0627\u0644\u0645\u0642\u0627\u0628\u0644 \u060c CES \u0647\u0648 \u0645\u0642\u064a\u0627\u0633 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0644\u0644\u062a\u0633\u062c\u064a\u0644 <\/span>\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/a> \u0648\u0627\u0644\u062e\u0628\u0631\u0627\u062a \u0644\u0644\u062a\u0646\u0628\u0624 \u0628\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0627\u0644\u0648\u0644\u0627\u0621. \u0648\u0645\u0639 \u0630\u0644\u0643 \u060c \u0644\u0627 \u062a\u0648\u062c\u062f \u0642\u0627\u0639\u062f\u0629 \u0643\u062a\u0627\u0628\u064a\u0629 \u062a\u0642\u0636\u064a \u0628\u0636\u0631\u0648\u0631\u0629 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0628\u0645\u0639\u0632\u0644 \u0639\u0646 \u063a\u064a\u0631\u0647\u0627. \u064a\u062a\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645 \u0645\u0639\u064b\u0627 \u0628\u0644\u0628\u0627\u0642\u0629 \u0644\u062a\u0648\u0641\u064a\u0631 \u0642\u064a\u0645\u0629 \u0625\u0636\u0627\u0641\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/p>\n\u0647\u0644 \u062a\u062a\u0637\u0644\u0639 \u0625\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0621 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u0645\u0639 QuestionPro CX<\/a> \u061f<\/strong> \u0627\u0643\u062a\u0634\u0641 \u0627\u0644\u0645\u0632\u064a\u062f \u062d\u0648\u0644 \u0643\u064a\u0641\u064a\u0629 \u0625\u0633\u0639\u0627\u062f \u0639\u0645\u0644\u0627\u0626\u0643 \u0641\u064a \u0643\u0644 \u0646\u0642\u0637\u0629 \u0627\u062a\u0635\u0627\u0644 \u0648\u062a\u062d\u0648\u064a\u0644\u0647\u0645 \u0625\u0644\u0649 \u062f\u0639\u0627\u0629 \u0644\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629.<\/p>\n\u0642\u0645 \u0628\u0627\u0644\u0648\u0635\u0648\u0644 \u0627\u0644\u0622\u0646 \u0625\u0644\u0649 \u0627\u0644\u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u062a\u062c\u0631\u064a\u0628\u064a \u0627\u0644\u0645\u062c\u0627\u0646\u064a \u0645\u0646 CX \u0644\u0645\u062f\u0629 10 \u0623\u064a\u0627\u0645<\/button><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"\u0647\u0644 \u062a\u062a\u0633\u0627\u0621\u0644 \u0639\u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u064a\u062c\u0628 \u0639\u0644\u064a\u0643 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0632\u064a\u0627\u062f\u0629 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0648 \u062a\u0642\u0644\u064a\u0644 \u062c\u0647\u0648\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0648\u0636\u0648\u0639\u0629 \u0641\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 […]<\/p>\n","protected":false},"author":86,"featured_media":622822,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1222],"tags":[],"yoast_head":"\n\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES) \u0645\u0642\u0627\u0628\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c (NPS) | QuestionPro<\/title>\n<meta name=\"description\" content=\"\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES) \u0645\u0642\u0627\u0628\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c (NPS) - \u062f\u0644\u064a\u0644 \u0644\u0641\u0647\u0645 \u0627\u0644\u0641\u0631\u0642 \u0628\u064a\u0646 \u0627\u0644\u0645\u0642\u064a\u0627\u0633\u064a\u0646 \u0627\u0644\u0634\u0627\u0626\u0639\u064a\u0646 \u062c\u062f\u064b\u0627 \u0646\u062a\u064a\u062c\u0629 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0642\u0627\u0628\u0644 \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c \u0627\u0644\u0635\u0627\u0641\u064a\u0629\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d9%86%d9%82%d8%a7%d8%b7-%d8%ac%d9%87%d8%af-%d8%a7%d9%84%d8%b9%d9%85%d9%8a%d9%84-ces-%d9%85%d9%82%d8%a7%d8%a8%d9%84-%d8%b5%d8%a7%d9%81%d9%8a-%d9%86%d9%82%d8%a7%d8%b7-%d8%a7%d9%84%d9%85%d8%b1%d9%88\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES) \u0645\u0642\u0627\u0628\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c (NPS) | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES) \u0645\u0642\u0627\u0628\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c (NPS) - \u062f\u0644\u064a\u0644 \u0644\u0641\u0647\u0645 \u0627\u0644\u0641\u0631\u0642 \u0628\u064a\u0646 \u0627\u0644\u0645\u0642\u064a\u0627\u0633\u064a\u0646 \u0627\u0644\u0634\u0627\u0626\u0639\u064a\u0646 \u062c\u062f\u064b\u0627 \u0646\u062a\u064a\u062c\u0629 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0642\u0627\u0628\u0644 \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c \u0627\u0644\u0635\u0627\u0641\u064a\u0629\" \/>\n<meta property=\"og:url\" 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\u0644\u0627 \u062a\u0648\u062c\u062f \u0625\u062c\u0627\u0628\u0629 \u0645\u062d\u062f\u062f\u0629 \u0644\u0645\u0646 \u0633\u064a\u0641\u0648\u0632 \u0628\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644<\/span> \u0627\u0644\u062c\u064a\u062f\u0629 \u0645\u0642\u0627\u0628\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c \u0627\u0644\u062c\u064a\u062f\u0629<\/span><\/a> \u0645\u0646\u0627\u0638\u0631\u0629. \u0634\u064a\u0621 \u0648\u0627\u062d\u062f \u0645\u0624\u0643\u062f \u0647\u0648 \u0623\u0646 \u0627\u0644\u0645\u0642\u064a\u0627\u0633\u064a\u0646 \u0645\u062a\u0631\u0627\u0628\u0637\u0627\u0646. \u064a\u062a\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 NPS \u0644\u0625\u0646\u0634\u0627\u0621 \u0639\u0644\u0627\u0642\u0629 \u0628\u064a\u0646 \u0627\u0644\u0645\u0646\u0638\u0645\u0629 \u0648\u0639\u0645\u0644\u0627\u0626\u0647\u0627. \u0641\u064a \u0627\u0644\u0645\u0642\u0627\u0628\u0644 \u060c CES \u0647\u0648 \u0645\u0642\u064a\u0627\u0633 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0644\u0644\u062a\u0633\u062c\u064a\u0644 <\/span>\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/a> \u0648\u0627\u0644\u062e\u0628\u0631\u0627\u062a \u0644\u0644\u062a\u0646\u0628\u0624 \u0628\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0627\u0644\u0648\u0644\u0627\u0621. \u0648\u0645\u0639 \u0630\u0644\u0643 \u060c \u0644\u0627 \u062a\u0648\u062c\u062f \u0642\u0627\u0639\u062f\u0629 \u0643\u062a\u0627\u0628\u064a\u0629 \u062a\u0642\u0636\u064a \u0628\u0636\u0631\u0648\u0631\u0629 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0628\u0645\u0639\u0632\u0644 \u0639\u0646 \u063a\u064a\u0631\u0647\u0627. \u064a\u062a\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645 \u0645\u0639\u064b\u0627 \u0628\u0644\u0628\u0627\u0642\u0629 \u0644\u062a\u0648\u0641\u064a\u0631 \u0642\u064a\u0645\u0629 \u0625\u0636\u0627\u0641\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/p>\n\u0647\u0644 \u062a\u062a\u0637\u0644\u0639 \u0625\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0621 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u0645\u0639 QuestionPro CX<\/a> \u061f<\/strong> \u0627\u0643\u062a\u0634\u0641 \u0627\u0644\u0645\u0632\u064a\u062f \u062d\u0648\u0644 \u0643\u064a\u0641\u064a\u0629 \u0625\u0633\u0639\u0627\u062f \u0639\u0645\u0644\u0627\u0626\u0643 \u0641\u064a \u0643\u0644 \u0646\u0642\u0637\u0629 \u0627\u062a\u0635\u0627\u0644 \u0648\u062a\u062d\u0648\u064a\u0644\u0647\u0645 \u0625\u0644\u0649 \u062f\u0639\u0627\u0629 \u0644\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629.<\/p>\n\u0642\u0645 \u0628\u0627\u0644\u0648\u0635\u0648\u0644 \u0627\u0644\u0622\u0646 \u0625\u0644\u0649 \u0627\u0644\u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u062a\u062c\u0631\u064a\u0628\u064a \u0627\u0644\u0645\u062c\u0627\u0646\u064a \u0645\u0646 CX \u0644\u0645\u062f\u0629 10 \u0623\u064a\u0627\u0645<\/button><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"\u0647\u0644 \u062a\u062a\u0633\u0627\u0621\u0644 \u0639\u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u064a\u062c\u0628 \u0639\u0644\u064a\u0643 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0632\u064a\u0627\u062f\u0629 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0648 \u062a\u0642\u0644\u064a\u0644 \u062c\u0647\u0648\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0648\u0636\u0648\u0639\u0629 \u0641\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 […]<\/p>\n","protected":false},"author":86,"featured_media":622822,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1222],"tags":[],"yoast_head":"\n\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES) \u0645\u0642\u0627\u0628\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c (NPS) | QuestionPro<\/title>\n<meta name=\"description\" content=\"\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES) \u0645\u0642\u0627\u0628\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c (NPS) - 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