{"id":730372,"date":"2018-08-20T04:18:16","date_gmt":"2018-08-20T11:18:16","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%d8%b5%d8%a7%d9%81%d9%8a-%d9%86%d9%82%d8%a7%d8%b7-%d8%a7%d9%84%d8%aa%d8%b1%d9%88%d9%8a%d8%ac-%d9%84%d9%84%d9%85%d9%88%d8%b8%d9%81-enps-%d9%85%d8%a7-%d9%87%d9%8a-%d8%af%d9%84%d9%8a%d9%84-%d9%85\/"},"modified":"2018-08-20T04:18:16","modified_gmt":"2018-08-20T04:18:16","slug":"%d8%b5%d8%a7%d9%81%d9%8a-%d9%86%d9%82%d8%a7%d8%b7-%d8%a7%d9%84%d8%aa%d8%b1%d9%88%d9%8a%d8%ac-%d9%84%d9%84%d9%85%d9%88%d8%b8%d9%81-enps-%d9%85%d8%a7-%d9%87%d9%8a-%d8%af%d9%84%d9%8a%d9%84-%d9%85","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ar\/%d8%b5%d8%a7%d9%81%d9%8a-%d9%86%d9%82%d8%a7%d8%b7-%d8%a7%d9%84%d8%aa%d8%b1%d9%88%d9%8a%d8%ac-%d9%84%d9%84%d9%85%d9%88%d8%b8%d9%81-enps-%d9%85%d8%a7-%d9%87%d9%8a-%d8%af%d9%84%d9%8a%d9%84-%d9%85\/","title":{"rendered":"\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c \u0644\u0644\u0645\u0648\u0638\u0641 (eNPS): \u0645\u0627 \u0647\u064a + \u062f\u0644\u064a\u0644 \u0645\u062c\u0627\u0646\u064a"},"content":{"rendered":"<div class=\"tags-wrap\">\n<h2><a id=\"Employee_Net_Promoter_Score_(eNPS)_Definition\" class=\"blankurl\" href=\"#\"><strong>\u0645\u0627 \u0647\u0648 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c \u0644\u0644\u0645\u0648\u0638\u0641 (eNPS)\u061f<\/strong><\/a><\/h2>\n<\/div>\n<p><span style=\"font-weight: 400;\">\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c \u0644\u0644\u0645\u0648\u0638\u0641 (eNPS) \u0647\u064a \u0637\u0631\u064a\u0642\u0629 \u0645\u0628\u0646\u064a\u0629 \u0639\u0644\u0649<\/span> <a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\"><span style=\"font-weight: 400;\">\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c (NPS)<\/span><\/a><span style=\"font-weight: 400;\"> \u0644\u0642\u064a\u0627\u0633 \u0648\u0644\u0627\u0621 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646. \u064a\u0642\u064a\u0633 \u0645\u062f\u0649 \u0627\u0633\u062a\u0639\u062f\u0627\u062f \u0645\u0648\u0638\u0641\u064a\u0643 \u0644\u0644\u062a\u0648\u0635\u064a\u0629 \u0628\u0645\u0643\u0627\u0646 \u0639\u0645\u0644\u0647\u0645 \u0644\u0639\u0627\u0626\u0644\u0627\u062a\u0647\u0645 \u0623\u0648 \u0623\u0635\u062f\u0642\u0627\u0626\u0647\u0645. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u062a\u062e\u064a\u0644 \u0648\u062c\u0648\u062f \u0645\u0648\u0638\u0641\u064a\u0646 \u0641\u064a \u0645\u0624\u0633\u0633\u062a\u0643 \u0645\u062e\u0644\u0635\u0648\u0646 \u0648\u0645\u062e\u0644\u0635\u0648\u0646 \u0644\u0645\u0624\u0633\u0633\u062a\u0643. \u062a\u062e\u064a\u0644 \u0648\u062c\u0648\u062f \u0641\u0631\u064a\u0642 \u0645\u0646 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u064a\u0630\u0647\u0628 \u0625\u0644\u0649 \u0623\u0628\u0639\u062f \u0627\u0644\u062d\u062f\u0648\u062f \u0644\u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0629 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u0648\u0645\u0630\u0647\u0644\u0629 \u0644\u0625\u0628\u0642\u0627\u0621 \u0639\u0645\u0644\u0627\u0626\u0643 \u0633\u0639\u062f\u0627\u0621 \u0648\u062a\u062d\u0633\u064a\u0646<\/span> <a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\"><span style=\"font-weight: 400;\">\u0625\u0631\u0636\u0627\u0621 \u0627\u0644\u0639\u0645\u064a\u0644<\/span><\/a> <span style=\"font-weight: 400;\">.<\/span> <\/p>\n<p><span style=\"font-weight: 400;\">\u062a\u062d\u0635\u0644 \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c \u0627\u0644\u0635\u0627\u0641\u064a \u0644\u0644\u0645\u0648\u0638\u0641 \u0639\u0644\u0649 \u0627\u0644\u062b\u0646\u0627\u0621 \u0644\u0623\u0646\u0647\u0627 \u0645\u0636\u063a\u0648\u0637\u0629 \u060c \u0648\u062a\u0645\u0646\u0639 \u0625\u062c\u0647\u0627\u062f \u0627\u0644\u0627\u0633\u062a\u0642\u0635\u0627\u0621 \u060c \u0648\u0633\u0647\u0648\u0644\u0629 \u062d\u0633\u0627\u0628 \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u060c \u0648\u0627\u0644\u0642\u062f\u0631\u0629 \u0639\u0644\u0649 \u0642\u064a\u0627\u0633\u0647\u0627 \u060c \u0648\u062a\u0643\u0631\u0627\u0631\u0647\u0627 \u0639\u0644\u0649 \u0641\u062a\u0631\u0627\u062a \u0643\u0627\u0641\u064a\u0629 \u0644\u0623\u0646\u0647\u0627 \u0628\u0633\u064a\u0637\u0629. \u0643\u0644 \u0647\u0630\u0647 \u0627\u0644\u0633\u0645\u0627\u062a \u0628\u0627\u0644\u062a\u0623\u0643\u064a\u062f \u062a\u0636\u0639 eNPS \u0641\u064a \u0645\u0643\u0627\u0646 \u0623\u0643\u062b\u0631 \u0643\u0641\u0627\u0621\u0629. <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u0648\u0645\u0639 \u0630\u0644\u0643 \u060c \u0625\u0630\u0627 \u0642\u0645\u062a \u0628\u062f\u0645\u062c eNPS \u0645\u0639<\/span> <a class=\"editor-rtfLink\" href=\"https:\/\/www.questionpro.com\/blog\/hr-analytics-and-trends\/#Predictive_HR_Analytics_Trends_-_2018\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0628\u0634\u0631\u064a\u0629<\/span><\/a> \u0627\u0644\u0623\u062e\u0631\u0649<span data-preserver-spaces=\"true\">\u060c \u0633\u062a\u0639\u0631\u0641 \u0633\u0628\u0628 \u0625\u0639\u0637\u0627\u0621 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0633\u0644\u0628\u064a\u0629. \u0633\u064a\u0643\u0634\u0641 \u0639\u0646 \u0627\u0644\u0623\u0633\u0628\u0627\u0628 \u0627\u0644\u0643\u0627\u0645\u0646\u0629 \u0648\u0631\u0627\u0621 \u0623\u062f\u0627\u0626\u0647\u0645 \u0648\u064a\u0633\u0627\u0639\u062f\u0643 \u0641\u064a \u0637\u0631\u0642 \u062a\u062d\u0633\u064a\u0646\u0647. \u064a\u0645\u0643\u0646\u0643 \u0623\u064a\u0636\u064b\u0627 \u0645\u0639\u0631\u0641\u0629 \u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646\u0648\u0627 \u064a\u0634\u0639\u0631\u0648\u0646 \u0628\u0627\u0644\u062d\u0627\u0641\u0632 \u0627\u0644\u0643\u0627\u0641\u064a \u0644\u0644\u0639\u0645\u0644 \u0641\u064a \u0627\u0644\u0645\u0646\u0638\u0645\u0629.<\/span><\/p>\n<p><!-- [if lte IE 8]>\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2-legacy.js\"><\/script>\n<!--[if lte IE 8]>\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2-legacy.js\"><\/script>\n<![endif]--><script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2.js\"><\/script><br \/>\n<script>\n  hbspt.forms.create({\n\tportalId: \"354042\",\n\tformId: \"f1a9d3b0-5bb5-4b4d-bda8-4029e3aa242d\"\n});\n<\/script><\/p>\n<h3><a id=\"Employee_Net_Promoter_Score_(eNPS)_Survey_Question\" class=\"blankurl\" href=\"#\"><strong>\u0633\u0624\u0627\u0644 \u0645\u0633\u062d \u0646\u0642\u0627\u0637 \u0635\u0627\u0641\u064a \u0627\u0644\u0645\u0631\u0648\u062c \u0644\u0644\u0645\u0648\u0638\u0641 (eNPS)<\/strong><\/a><\/h3>\n<p><span data-preserver-spaces=\"true\">\u062a\u0645 \u0628\u0646\u0627\u0621 eNPS \u062d\u0648\u0644 \u0646\u0641\u0633 \u0645\u0641\u0647\u0648\u0645 Net Promoter Score (NPS) \u060c \u0627\u0644\u0630\u064a \u062a\u0645 \u062a\u0637\u0648\u064a\u0631\u0647 \u0641\u064a \u0627\u0644\u0623\u0635\u0644 \u0628\u0648\u0627\u0633\u0637\u0629 Fred Reichhold \u0648 Bain and Co. \u0648 Satmetrix \u0641\u064a \u0627\u0644\u062a\u0633\u0639\u064a\u0646\u064a\u0627\u062a. \u064a\u062a\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 NPS \u0644\u0642\u064a\u0627\u0633 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0628\u064a\u0646\u0645\u0627 \u062a\u0634\u064a\u0631 eNPS \u0625\u0644\u0649 \u0648\u0644\u0627\u0621 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u064a\u062a\u0645 \u062d\u0633\u0627\u0628 NPS \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u0631\u062f\u0648\u062f \u0639\u0644\u0649 \u0627\u0644\u0633\u0624\u0627\u0644: <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">&#8220;\u0639\u0644\u0649 \u0645\u0642\u064a\u0627\u0633 \u0645\u0646 0 \u0625\u0644\u0649 10 \u060c \u0645\u0627 \u0645\u062f\u0649 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0623\u0646 \u062a\u0648\u0635\u064a \u0639\u0627\u0626\u0644\u062a\u0643 \u0623\u0648 \u0623\u0635\u062f\u0642\u0627\u0626\u0643 \u0628\u0645\u0646\u062a\u062c\u0646\u0627 \/ \u062e\u062f\u0645\u062a\u0646\u0627\u061f&#8221;<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\u064a\u062a\u0645 \u062d\u0633\u0627\u0628 eNPS \u0639\u0644\u0649 \u0623\u0633\u0627\u0633 \u0627\u0644\u0631\u062f\u0648\u062f \u0639\u0644\u0649<\/span> <a class=\"editor-rtfLink\" href=\"https:\/\/www.questionpro.com\/article\/survey-question-answer-type.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">\u0633\u0624\u0627\u0644 \u0645\u0633\u062d<\/span><\/a> \u0645\u0645\u0627\u062b\u0644<span data-preserver-spaces=\"true\">. \u0628\u062f\u0644\u0627\u064b \u0645\u0646 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0648\u0627\u0644\u062e\u062f\u0645\u0627\u062a \u060c \u064a\u0633\u0627\u0639\u062f \u0633\u0624\u0627\u0644 eNPS \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0641\u064a \u0642\u064a\u0627\u0633 \u0648\u0644\u0627\u0621 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646: <\/span><\/p>\n<p><span data-preserver-spaces=\"true\">&#8220;\u0639\u0644\u0649 \u0645\u0642\u064a\u0627\u0633 \u0645\u0646 0 \u0625\u0644\u0649 10 \u060c \u0645\u0627 \u0645\u062f\u0649 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0623\u0646 \u062a\u0648\u0635\u064a \u0628\u0645\u0646\u0638\u0645\u062a\u0646\u0627 \u0644\u0639\u0627\u0626\u0644\u062a\u0643 \u0623\u0648 \u0623\u0635\u062f\u0642\u0627\u0626\u0643\u061f&#8221;<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-114315\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-question.png\" alt=\"\u0633\u0624\u0627\u0644 \u062f\u0631\u062c\u0629 \u0627\u0644\u0645\u0631\u0648\u062c \u0627\u0644\u0635\u0627\u0641\u064a \u0644\u0644\u0645\u0648\u0638\u0641\" width=\"942\" height=\"173\"><\/p>\n<p><span data-preserver-spaces=\"true\">\u0643\u0645\u0627 \u0647\u0648 \u0627\u0644\u062d\u0627\u0644 \u0645\u0639 NPS \u060c \u064a\u062a\u0645 \u062a\u0642\u0633\u064a\u0645 \u0625\u062c\u0627\u0628\u0627\u062a eNPS \u0625\u0644\u0649 \u062b\u0644\u0627\u062b \u0641\u0626\u0627\u062a:<\/span><\/p>\n<ul>\n<li><strong><span data-preserver-spaces=\"true\">0-6: \u0627\u0644\u0645\u0646\u062a\u0642\u062f\u0648\u0646:<\/span><\/strong> <span data-preserver-spaces=\"true\">\u0627\u0644\u0645\u0648\u0638\u0641\u0648\u0646 \u063a\u064a\u0631 \u0627\u0644\u0631\u0627\u0636\u064a\u0646 \u0644\u0644\u063a\u0627\u064a\u0629 \u0639\u0646 \u0627\u0644\u0645\u0646\u0638\u0645\u0629 \u0648\u064a\u0646\u0634\u0631\u0648\u0646 \u0643\u0644\u0627\u0645\u064b\u0627 \u0633\u0644\u0628\u064a\u064b\u0627 \u0634\u0641\u0647\u064a\u064b\u0627.<\/span><\/li>\n<li><strong><span data-preserver-spaces=\"true\">7-8: \u0633\u0644\u0628\u064a\u0648\u0646:<\/span><\/strong> <span data-preserver-spaces=\"true\">\u0627\u0644\u0645\u0648\u0638\u0641\u0648\u0646 \u0627\u0644\u0630\u064a\u0646 \u0644\u0645 \u064a\u062a\u0645 \u0627\u0633\u062a\u062b\u0645\u0627\u0631\u0647\u0645 \u0639\u0627\u0637\u0641\u064a\u064b\u0627 \u0623\u0648 \u063a\u064a\u0631 \u0645\u0646\u062f\u0645\u062c\u064a\u0646.<\/span><\/li>\n<li><strong><span data-preserver-spaces=\"true\">9-10: \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646:<\/span><\/strong> <span data-preserver-spaces=\"true\">\u0645\u0648\u0638\u0641\u0648\u0646 \u0645\u062e\u0644\u0635\u0648\u0646 \u0644\u0644\u063a\u0627\u064a\u0629 \u0644\u0644\u0645\u0624\u0633\u0633\u0629 \u0648\u064a\u0646\u0634\u0631\u0648\u0646 \u0643\u0644\u0645\u0629 \u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u062d\u0648\u0644\u0647\u0627.<\/span><\/li>\n<\/ul>\n<h3><b><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-62840 aligncenter\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS.png\" alt=\"\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c \u0644\u0644\u0645\u0648\u0638\u0641\" width=\"731\" height=\"291\">\u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646<\/b><\/h3>\n<p>\u064a\u0639\u062a\u0628\u0631 \u0627\u0644\u0645\u0633\u062a\u0641\u062a\u0649 \u0645\u0631\u0648\u062c\u064b\u0627 \u0639\u0646\u062f\u0645\u0627 \u064a\u0639\u0637\u064a \u062f\u0631\u062c\u0629 9 \u0623\u0648 10.<\/p>\n<p>\u064a\u062c\u0628 \u0623\u0644\u0627 \u064a\u0634\u0639\u0631 \u0623\u0635\u062d\u0627\u0628 \u0627\u0644\u0639\u0645\u0644 \u0628\u0627\u0644\u0631\u0627\u062d\u0629 \u0625\u0630\u0627 \u0631\u0623\u0648\u0627 9 \u0623\u0648 10 \u0641\u064a \u0645\u0639\u0638\u0645 \u0627\u0644\u0631\u062f\u0648\u062f. \u0645\u0646 \u0627\u0644\u0633\u0647\u0644 \u0623\u0646 \u062a\u0639\u062a\u0642\u062f \u0623\u0646 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0627\u0644\u0630\u064a\u0646 \u0633\u062c\u0644\u0648\u0627 \u062f\u0631\u062c\u0627\u062a \u0639\u0627\u0644\u064a\u0629 \u0641\u064a \u0645\u0624\u0633\u0633\u062a\u0643 \u0633\u0639\u062f\u0627\u0621 \u0628\u0627\u0644\u0641\u0639\u0644 \u060c \u0648\u0644\u0627 \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u064a\u0647\u0645.<\/p>\n<p>\u0648\u0645\u0639 \u0630\u0644\u0643 \u060c \u064a\u062c\u0628 \u0623\u0646 \u062a\u0638\u0644 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a 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\u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646<\/span><\/a><span data-preserver-spaces=\"true\"> \u0625\u0646\u0647 \u0623\u0645\u0631 \u0645\u0632\u0639\u062c \u0644\u0644\u063a\u0627\u064a\u0629 \u0648\u0645\u0643\u0644\u0641 \u0628\u0634\u0643\u0644 \u0645\u0624\u0644\u0645. \u064a\u0645\u0643\u0646 \u0644\u062e\u0637\u0648\u0629 \u0648\u0627\u062d\u062f\u0629 \u0641\u064a \u0627\u0644\u0627\u062a\u062c\u0627\u0647 \u0627\u0644\u0635\u062d\u064a\u062d \u0623\u0646 \u062a\u0645\u0646\u0639 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0645\u0646 \u0627\u0643\u062a\u0633\u0627\u0628 \u0633\u0645\u0639\u0629 \u0633\u064a\u0626\u0629 \u0648\u0627\u0646\u062e\u0641\u0627\u0636 \u062f\u0631\u062c\u0627\u062a \u0627\u0644\u0645\u0631\u0648\u062c \u0627\u0644\u0635\u0627\u0641\u064a \u0644\u0644\u0645\u0648\u0638\u0641\u064a\u0646.<\/span><\/p>\n<h2><a id=\"Employee_Net_Promoter_Score_(eNPS)_Formula_Calculation_and_Example_of_Implementation\" class=\"blankurl\" href=\"#\"><strong>\u0635\u064a\u063a\u0629 \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c \u0627\u0644\u0635\u0627\u0641\u064a \u0644\u0644\u0645\u0648\u0638\u0641 (eNPS) \u0648\u0627\u0644\u062d\u0633\u0627\u0628 \u0648\u0627\u0644\u0645\u062b\u0627\u0644<\/strong><\/a><strong> <\/strong><\/h2>\n<p>\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c \u0644\u0644\u0645\u0648\u0638\u0641 \u0647\u0648 \u0639\u062f\u062f \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 \u0645\u0637\u0631\u0648\u062d\u064b\u0627 \u0645\u0646\u0647 \u0639\u062f\u062f \u0627\u0644\u0645\u0646\u062a\u0642\u062f\u064a\u0646 \u0645\u0642\u0633\u0648\u0645\u064b\u0627 \u0639\u0644\u0649 \u0625\u062c\u0645\u0627\u0644\u064a \u0639\u062f\u062f \u0627\u0644\u0645\u0633\u062a\u062c\u064a\u0628\u064a\u0646 \u0645\u0636\u0631\u0648\u0628\u064b\u0627 \u0641\u064a 100.<\/p>\n<p>\u0644\u0630\u0644\u0643 \u0641\u0625\u0646 \u0635\u064a\u063a\u0629 eNPS \u0647\u064a:<\/p>\n<table class=\"table-border\" style=\"height: 61px; width: 96.7575%;\" width=\"800\">\n<tbody>\n<tr>\n<td>\n<p style=\"text-align: center;\"><b>eNPS = \u0644\u0627. \u0645\u0646 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 &#8211; \u0644\u0627. \u0645\u0646 \u0627\u0644\u0645\u0646\u062a\u0642\u062f\u064a\u0646 \/ \u0627\u0644\u0639\u062f\u062f \u0627\u0644\u0625\u062c\u0645\u0627\u0644\u064a \u0639\u062f\u062f \u0627\u0644\u0645\u0633\u062a\u062c\u064a\u0628\u064a\u0646 \u00d7 100<\/b><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><b>\u0645\u062b\u0627\u0644 \u0639\u0644\u0649 \u062d\u0633\u0627\u0628 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c \u0644\u0644\u0645\u0648\u0638\u0641 \u0639\u0644\u0649 \u0627\u0644\u0635\u0639\u064a\u062f \u0627\u0644\u0648\u0637\u0646\u064a:<\/b><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-63050\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-1-450x269.jpg\" alt=\"\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c \u0644\u0644\u0645\u0648\u0638\u0641\" width=\"550\" height=\"328\"><\/p>\n<p><span style=\"font-weight: 400;\">\u0644\u0646\u0623\u062e\u0630 \u0645\u062b\u0627\u0644\u0627\u064b &#8211; \u062a\u0631\u064a\u062f \u0627\u0644\u0634\u0631\u0643\u0629 &#8220;\u0633&#8221; \u0645\u0639\u0631\u0641\u0629 \u0645\u062f\u0649 <a href=\"https:\/\/www.questionpro.com\/blog\/employee-satisfaction-survey-questions\/\">\u0631\u0636\u0627 \u0645\u0648\u0638\u0641\u064a\u0647\u0627<\/a> \u0648\u0648\u0644\u0627\u0626\u0647\u0645 \u0641\u064a \u0645\u0643\u0627\u062a\u0628\u0647\u0645 \u0641\u064a \u0623\u0645\u0631\u064a\u0643\u0627 \u0627\u0644\u0634\u0645\u0627\u0644\u064a\u0629 \u0648\u0627\u0644\u062c\u0646\u0648\u0628\u064a\u0629. \u064a\u0631\u0633\u0644\u0648\u0646 \u0627\u0644\u0645\u0633\u062d \u0625\u0644\u0649 \u0645\u0648\u0638\u0641\u064a\u0647\u0645 \u0627\u0644\u0639\u0627\u0645\u0644\u064a\u0646 \u0641\u064a \u0627\u0644\u0645\u0643\u0627\u062a\u0628 \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0645\u0646\u0627\u0637\u0642.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u064a\u062a\u0644\u0642\u0648\u0646 5000 \u0631\u062f \u0645\u0646 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0641\u064a \u0623\u0645\u0631\u064a\u0643\u0627 \u0627\u0644\u0634\u0645\u0627\u0644\u064a\u0629 \u0648 1000 \u0631\u062f \u0645\u0646 \u0645\u0648\u0638\u0641\u064a \u0623\u0645\u0631\u064a\u0643\u0627 \u0627\u0644\u0644\u0627\u062a\u064a\u0646\u064a\u0629.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u062f\u0639\u0648\u0646\u0627 \u0646\u0641\u0635\u0644 \u0647\u0630\u0647 \u0627\u0644\u0631\u062f\u0648\u062f.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0644\u0642\u062f \u062a\u0644\u0642\u064a\u062a \u0645\u0627 \u0645\u062c\u0645\u0648\u0639\u0647 5000 \u0631\u062f (\u0623\u0645\u0631\u064a\u0643\u0627 \u0627\u0644\u0634\u0645\u0627\u0644\u064a\u0629)<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">100 \u0625\u062c\u0627\u0628\u0629 \u0643\u0627\u0646\u062a \u0641\u064a \u0627\u0644\u0646\u0637\u0627\u0642 0-6 (\u0645\u0646\u062a\u0642\u062f\u0648\u0646)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u0643\u0627\u0646\u062a 500 \u0625\u062c\u0627\u0628\u0629 \u0641\u064a \u0627\u0644\u0646\u0637\u0627\u0642 7-8 (\u0633\u0644\u0628\u064a\u0629)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u0643\u0627\u0646\u062a 4400 \u0625\u062c\u0627\u0628\u0629 \u0641\u064a \u0627\u0644\u0646\u0637\u0627\u0642 9-10 (\u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0635\u064a\u063a\u0629 eNPS: 4400-100 \/ 5000 * 100 = 86<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u064a\u062a\u0645 \u0639\u0631\u0636 ENPS \u062f\u0627\u0626\u0645\u064b\u0627 \u0643\u0631\u0642\u0645 \u0635\u062d\u064a\u062d \u0648\u0644\u064a\u0633 \u0643\u0646\u0633\u0628\u0629 \u0645\u0626\u0648\u064a\u0629. \u0648\u0645\u0646 \u062b\u0645 \u0641\u0625\u0646 eNPS \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0647\u0648 86.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0644\u0642\u062f \u062a\u0644\u0642\u064a\u062a \u0645\u0627 \u0645\u062c\u0645\u0648\u0639\u0647 1000 \u0631\u062f (\u0623\u0645\u0631\u064a\u0643\u0627 \u0627\u0644\u0644\u0627\u062a\u064a\u0646\u064a\u0629)<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u0643\u0627\u0646\u062a 400 \u0625\u062c\u0627\u0628\u0629 \u0641\u064a \u0627\u0644\u0646\u0637\u0627\u0642 0-6 (\u0645\u0646\u062a\u0642\u062f\u0648\u0646)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u0643\u0627\u0646\u062a 100 \u0625\u062c\u0627\u0628\u0629 \u0641\u064a \u0627\u0644\u0646\u0637\u0627\u0642 7-8 (\u0633\u0644\u0628\u064a\u0629)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u0643\u0627\u0646\u062a 500 \u0625\u062c\u0627\u0628\u0629 \u0641\u064a \u0627\u0644\u0646\u0637\u0627\u0642 9-10 (\u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0635\u064a\u063a\u0629 eNPS: 500-400 \/ 1000 * 100 = 10<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u064a\u062a\u0645 \u0639\u0631\u0636\u0647 \u062f\u0627\u0626\u0645\u064b\u0627 \u0643\u0631\u0642\u0645 \u0635\u062d\u064a\u062d \u0648\u0644\u064a\u0633 \u0643\u0646\u0633\u0628\u0629 \u0645\u0626\u0648\u064a\u0629. \u0648\u0645\u0646 \u062b\u0645 \u0641\u0625\u0646 eNPS \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0647\u0648 10.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0645\u0646 \u0627\u0644\u062d\u0633\u0627\u0628 \u0623\u0639\u0644\u0627\u0647 \u060c \u0645\u0646 \u0627\u0644\u0648\u0627\u0636\u062d \u0623\u0646 \u0627\u0644\u0645\u0646\u0638\u0645\u0629 \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0623\u0633\u0628\u0627\u0628 \u0627\u0644\u0643\u0627\u0645\u0646\u0629 \u0648\u0631\u0627\u0621 \u0627\u0646\u062e\u0641\u0627\u0636 \u062f\u0631\u062c\u0629 eNPS.<\/span><\/p>\n<h3><b>\u0645\u062b\u0627\u0644 \u0639\u0644\u0649 \u062d\u0633\u0627\u0628 eNPS \u0628\u0627\u062a\u062c\u0627\u0647 \u0627\u0644\u0645\u0646\u0637\u0642\u0629:<\/b><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-63051\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-2.jpg\" alt=\"\u0645\u062b\u0627\u0644 \u0639\u0644\u0649 \u062d\u0633\u0627\u0628 eNPS\" width=\"550\" height=\"328\"><\/p>\n<p><span style=\"font-weight: 400;\">\u062a\u062c\u0631\u064a \u0646\u0641\u0633 \u0627\u0644\u0645\u0646\u0638\u0645\u0629 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c \u0644\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0641\u064a \u0645\u0646\u0627\u0637\u0642 \u0623\u0645\u0631\u064a\u0643\u0627 \u0627\u0644\u0634\u0645\u0627\u0644\u064a\u0629 \u0627\u0644\u0633\u062a. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u064a\u062a\u0644\u0642\u0648\u0646 \u0627\u0644\u0631\u062f\u0648\u062f \u0648\u064a\u062d\u0633\u0628\u0648\u0646 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c \u0644\u0645\u0648\u0638\u0641\u0647\u0645 (eNPS) \u0627\u0644\u0635\u064a\u063a\u0629. \u0641\u064a\u0645\u0627 \u064a\u0644\u064a \u0627\u0644\u0646\u062a\u0627\u0626\u062c:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">eNPS \u0644\u0644\u0645\u0646\u0637\u0642\u0629 80: 1<\/span><\/p>\n<p><span style=\"font-weight: 400;\">eNPS \u0644\u0644\u0645\u0646\u0637\u0642\u0629 2:90<\/span><\/p>\n<p><span style=\"font-weight: 400;\">eNPS \u0644\u0644\u0645\u0646\u0637\u0642\u0629 3: 90<\/span><\/p>\n<p><span style=\"font-weight: 400;\">eNPS \u0644\u0644\u0645\u0646\u0637\u0642\u0629 80: 4<\/span><\/p>\n<p><span style=\"font-weight: 400;\">eNPS \u0644\u0644\u0645\u0646\u0637\u0642\u0629 5:90<\/span><\/p>\n<p><span style=\"font-weight: 400;\">eNPS \u0644\u0644\u0645\u0646\u0637\u0642\u0629 6:60<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0645\u0646 \u0627\u0644\u0648\u0627\u0636\u062d \u060c \u0645\u0646 \u0645\u0646\u0637\u0642\u0629 \u0646\u0642\u0627\u0637 eNPS \u060c \u0623\u0646 6 \u0628\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0641\u064a \u0631\u0636\u0627 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u062f\u0631\u062c\u0629 \u0623\u0639\u0644\u0649 \u0641\u064a eNPS.<\/span><\/p>\n<p><b>\u0645\u062b\u0627\u0644 \u0639\u0644\u0649 \u062d\u0633\u0627\u0628 Citywise eNPS:<\/b><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-63052\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/eNPS-3.jpg\" alt=\"\u0645\u062b\u0627\u0644 \u0639\u0644\u0649 \u062d\u0633\u0627\u0628 \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c \u0627\u0644\u0635\u0627\u0641\u064a \u0644\u0644\u0645\u0648\u0638\u0641\" width=\"550\" height=\"328\"><\/p>\n<p><span style=\"font-weight: 400;\">\u0644\u0646\u0641\u062a\u0631\u0636 \u0623\u0646 \u0646\u0641\u0633 \u0627\u0644\u0645\u0646\u0638\u0645\u0629 \u0644\u062f\u064a\u0647\u0627 \u062e\u0645\u0633\u0629 \u0645\u0643\u0627\u062a\u0628 \u0641\u064a \u0645\u0648\u0627\u0642\u0639 \u0645\u062e\u062a\u0644\u0641\u0629 \u0641\u064a \u0646\u0641\u0633 \u0627\u0644\u0645\u062f\u064a\u0646\u0629 \u0648\u0623\u0646\u0647\u0645 \u064a\u0631\u064a\u062f\u0648\u0646 \u0645\u0639\u0631\u0641\u0629 \u062f\u0631\u062c\u0629 eNPS \u0644\u062c\u0645\u064a\u0639 \u0645\u0643\u0627\u062a\u0628\u0647\u0645. \u064a\u0631\u0633\u0644\u0648\u0646 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u064b\u0627 \u0644\u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0641\u064a \u062e\u0645\u0633\u0629 \u0645\u0648\u0627\u0642\u0639 \u0645\u062e\u062a\u0644\u0641\u0629 \u060c \u0648\u0641\u064a\u0645\u0627 \u064a\u0644\u064a \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0627\u0644\u062a\u064a \u062a\u0645 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u064a\u0647\u0627 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0637\u0628\u064a\u0642 \u0635\u064a\u063a\u0629 eNPS:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">eNPS \u0644\u0644\u0645\u0643\u062a\u0628 1:80<\/span><\/p>\n<p><span style=\"font-weight: 400;\">eNPS \u0644\u0640 Office 2:90<\/span><\/p>\n<p><span style=\"font-weight: 400;\">eNPS \u0644\u0640 Office 3:60<\/span><\/p>\n<p><span style=\"font-weight: 400;\">eNPS \u0644\u0645\u0643\u062a\u0628 4: 90<\/span><\/p>\n<p><span style=\"font-weight: 400;\">eNPS \u0644\u0640 Office 5:80<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0646\u0638\u0631\u064b\u0627 \u0644\u0623\u0646 \u062f\u0631\u062c\u0629 eNPS \u0644\u0644\u0645\u0643\u062a\u0628 3 \u0647\u064a 60 \u060c \u0641\u0633\u0648\u0641 \u064a\u062d\u062a\u0627\u062c\u0648\u0646 \u0625\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0645\u0648\u0638\u0641 \u0648\u0631\u0636\u0627 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0644\u062a\u062d\u0633\u064a\u0646 \u062f\u0631\u062c\u0629 eNPS \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0647\u0645.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u064a\u0645\u0643\u0646 \u062a\u0646\u0641\u064a\u0630 \u062d\u0633\u0627\u0628 \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c \u0627\u0644\u0635\u0627\u0641\u064a \u0644\u0644\u0645\u0648\u0638\u0641 (eNPS) \u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0645\u062e\u062a\u0644\u0641\u0629 \u0643\u0645\u0627 \u0647\u0648 \u0645\u0648\u0636\u062d \u0641\u064a \u0627\u0644\u0623\u0645\u062b\u0644\u0629 \u0623\u0639\u0644\u0627\u0647.<\/span><\/p>\n<p style=\"text-align: center;\">\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u0627\u0644\u0645\u0632\u064a\u062f: <a href=\"https:\/\/www.questionpro.com\/blog\/net-promoter-score-calculation\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u062d\u0633\u0627\u0628 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c \u0648\u0643\u064a\u0641 \u064a\u0639\u0645\u0644<\/a><\/p>\n<h2><a id=\"Employee_Net_Promoter_Score_(eNPS)_Benchmark_and_Tips\" class=\"blankurl\" href=\"#\"><strong>\u0646\u0642\u0627\u0637 \u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0645\u0648\u0638\u0641 \u0635\u0627\u0641\u064a \u0627\u0644\u0645\u0631\u0648\u062c (eNPS) \u0648\u0646\u0635\u0627\u0626\u062d<\/strong><\/a><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-62841 size-large\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/NPS-Meter-450x230.jpg\" alt=\"\u0627\u0644\u0645\u0648\u0638\u0641 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c \u0645\u062a\u0631\" width=\"450\" height=\"230\"><\/p>\n<p><span style=\"font-weight: 400;\">\u0642\u062f \u062a\u062e\u0636\u0639 \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c \u0627\u0644\u0635\u0627\u0641\u064a \u0644\u0644\u0645\u0648\u0638\u0641 \u0623\u064a\u0636\u064b\u0627 \u0644\u0644\u0627\u062e\u062a\u0644\u0627\u0641\u0627\u062a \u0627\u0644\u062b\u0642\u0627\u0641\u064a\u0629 \u060c \u0648\u0642\u062f \u062a\u062e\u062a\u0644\u0641 \u0627\u0644\u062f\u0631\u062c\u0627\u062a \u0628\u0627\u062e\u062a\u0644\u0627\u0641 \u0627\u0644\u0645\u0646\u0627\u0637\u0642 \u0623\u0648 \u0627\u0644\u0628\u0644\u062f\u0627\u0646 \u060c \u062d\u064a\u062b \u064a\u0642\u0644 \u0627\u062d\u062a\u0645\u0627\u0644 \u0645\u0646\u062d \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u062f\u0631\u062c\u0629 \u0639\u0627\u0644\u064a\u0629. \u0644\u0627 \u062a\u0642\u062f\u0645 eNPS \u062f\u0627\u0626\u0645\u064b\u0627 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u062a\u062e\u0636\u0639 \u0644\u0644\u0633\u064a\u0627\u0642. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0641\u064a\u0645\u0627 \u064a\u062a\u0639\u0644\u0642 \u0628\u0647\u0630\u0647 \u0627\u0644\u0642\u0636\u0627\u064a\u0627 \u060c \u0644\u0627 \u064a\u0634\u062c\u0639 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u062e\u0628\u0631\u0627\u0621 \u0627\u0639\u062a\u0628\u0627\u0631 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0623\u0648 \u0627\u0644\u0635\u0646\u0627\u0639\u0627\u062a \u0627\u0644\u0623\u062e\u0631\u0649 \u0643\u0645\u0639\u0627\u064a\u064a\u0631 \u0644\u0640 eNPS. \u0639\u0644\u0649 \u0627\u0644\u0639\u0643\u0633 \u0645\u0646 \u0630\u0644\u0643 \u060c \u064a\u0642\u0648\u0644 \u0627\u0644\u062e\u0628\u0631\u0627\u0621 \u0625\u0646 \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u064a\u062c\u0628 \u0623\u0646 \u062a\u0628\u062f\u0623 \u0628\u0639\u0644\u0627\u0645\u0629 \u0648\u0627\u0644\u0639\u0645\u0644 \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646\u0647\u0627. <span style=\"color: #0000ff;\"><span style=\"color: #000000;\">\u062a\u0648\u0636\u062d<\/span> <a style=\"color: #0000ff;\" href=\"https:\/\/hbr.org\/2021\/11\/net-promoter-3-0\">Harvard Business Review<\/a><\/span> \u0623\u0646 ENPS \u062a\u0644\u0647\u0645 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0644\u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0629 \u0631\u0627\u0626\u0639\u0629 \u060c \u0648\u0627\u0644\u062a\u064a \u0633\u062a\u0639\u064a\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0639\u062f \u0630\u0644\u0643 \u0648\u062a\u0639\u0645\u0644 \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0628\u0634\u0643\u0644 \u0645\u0633\u062a\u0645\u0631. \u064a\u0624\u0643\u062f \u0647\u0630\u0627 \u0639\u0644\u0649 \u0645\u062f\u0649 \u0636\u0631\u0648\u0631\u0629 \u0642\u064a\u0627\u062f\u0629 \u0634\u0631\u0643\u0629 \u0646\u0627\u062c\u062d\u0629 \u0625\u0644\u0649 \u0627\u0644\u0623\u0645\u0627\u0645. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0647\u0646\u0627\u0643 \u0641\u0631\u0635 \u0639\u0627\u062f\u0644\u0629 \u0641\u064a \u0623\u0646 \u062a\u0643\u0648\u0646 eNPS \u0644\u0645\u0624\u0633\u0633\u0629 \u0645\u0627 \u0623\u0642\u0644 \u0645\u0646 NPS \u060c \u062d\u064a\u062b \u064a\u062a\u0648\u0642\u0639 \u0627\u0644\u0645\u0648\u0638\u0641\u0648\u0646 \u0627\u0644\u0630\u064a\u0646 \u064a\u0639\u0645\u0644\u0648\u0646 \u0641\u064a \u0645\u0624\u0633\u0633\u0629 \u0645\u0627 \u0623\u0643\u062b\u0631 \u0645\u0645\u0627 \u064a\u062a\u0648\u0642\u0639\u0647 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0633\u0627\u0639\u062f \u0647\u0630\u0627 \u0627\u0644\u0648\u0639\u064a \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u062a\u0641\u0633\u064a\u0631 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c \u0644\u0644\u0645\u0648\u0638\u0641. \u062a\u0624\u0643\u062f \u0645\u062c\u0644\u0629 <a href=\"https:\/\/www.forbes.com\/sites\/shephyken\/2016\/12\/03\/how-effective-is-net-promoter-score-nps\/?sh=48744cb923e4\">Forbes<\/a> \u0639\u0644\u0649 \u0623\u0647\u0645\u064a\u0629 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 eNPS \u0628\u0643\u0641\u0627\u0621\u0629 \u0648\u0643\u064a\u0641 \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0633\u0627\u0639\u062f\u0643 \u0639\u0644\u0649 \u062f\u0641\u0639 \u0639\u0645\u0644\u0643 \u0625\u0644\u0649 \u0627\u0644\u0623\u0645\u0627\u0645. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0648\u0645\u0639 \u0630\u0644\u0643 \u060c \u0625\u0644\u064a\u0643 \u0628\u0639\u0636 \u0627\u0644\u0646\u0635\u0627\u0626\u062d \u062d\u0648\u0644 \u0643\u064a\u0641\u064a\u0629 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 eNPS \u0628\u0641\u0639\u0627\u0644\u064a\u0629 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0646\u062a\u0627\u0626\u062c \u0623\u0641\u0636\u0644:<\/span><\/p>\n<p>1. \u064a\u062c\u0628 \u0623\u0646 \u062a\u0639\u0631\u0641 \u0625\u062f\u0627\u0631\u0629 \u0645\u0624\u0633\u0633\u062a\u0643 \u0633\u0628\u0628 \u0625\u062c\u0631\u0627\u0621 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0644\u0644\u0645\u0648\u0638\u0641\u064a\u0646. \u064a\u062c\u0628 \u062a\u062d\u062f\u064a\u062f \u0637\u0631\u0642 \u0627\u0644\u0645\u062a\u0627\u0628\u0639\u0629 \u0628\u0645\u062c\u0631\u062f \u062c\u0645\u0639 \u0627\u0644\u0631\u062f\u0648\u062f \u0645\u0633\u0628\u0642\u064b\u0627.<\/p>\n<p>2. \u0633\u064a\u062d\u0642\u0642 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0646\u062a\u0627\u0626\u062c \u0623\u0641\u0636\u0644 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0633\u0631\u064a\u0639 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0648\u064a\u0645\u0643\u0646 \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u064a\u0647 \u062d\u062a\u0649 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u0627\u0644\u0645\u062d\u0645\u0648\u0644\u0629 \u0645\u062b\u0644 \u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u0627\u0644\u0644\u0648\u062d\u064a\u0629 \u0623\u0648 \u0627\u0644\u0647\u0648\u0627\u062a\u0641 \u0627\u0644\u0645\u062d\u0645\u0648\u0644\u0629 \u062d\u062a\u0649 \u064a\u062a\u0645\u0643\u0646 \u0627\u0644\u0645\u0648\u0638\u0641\u0648\u0646 \u0645\u0646 \u0627\u0644\u0625\u062c\u0627\u0628\u0629 \u0639\u0644\u064a\u0647\u0627 \u0628\u0633\u0631\u0639\u0629 \u0648\u0633\u0647\u0648\u0644\u0629.<\/p>\n<p>3. \u0641\u064a \u0623\u064a \u0648\u0642\u062a \u0645\u0639\u064a\u0646 \u060c \u064a\u062c\u0628 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0627\u0644\u0645\u0633\u062d \u0645\u062c\u0647\u0648\u0644 \u0627\u0644\u0647\u0648\u064a\u0629. \u064a\u062c\u0628 \u0636\u0645\u0627\u0646 \u0639\u062f\u0645 \u062a\u0639\u0631\u0636 \u0647\u0648\u064a\u0627\u062a\u0647\u0645 \u0644\u0644\u062e\u0637\u0631. \u0643\u0645\u0646\u0638\u0645\u0629 \u060c \u0625\u0630\u0627 \u0641\u0634\u0644\u062a \u0641\u064a \u0645\u0646\u062d\u0647\u0645 \u0647\u0630\u0627 \u0627\u0644\u062a\u0623\u0643\u064a\u062f \u060c \u0641\u0633\u064a\u062a\u0645 \u062a\u062e\u0641\u064a\u0641 \u0627\u0644\u0646\u062a\u0627\u0626\u062c. \u0644\u0646 \u062a\u062a\u0644\u0642\u0649 \u0631\u062f\u0648\u062f\u064b\u0627 \u0645\u062d\u0627\u064a\u062f\u0629 \u0645\u0646 \u0645\u0648\u0638\u0641\u064a\u0643.<\/p>\n<p>4. \u0633\u0639\u0627\u062f\u0629 \u0627\u0644\u0645\u0648\u0638\u0641 \u0644\u064a\u0633\u062a \u0639\u0645\u0644\u0627 \u0644\u0645\u0631\u0629 \u0648\u0627\u062d\u062f\u0629. \u0625\u0630\u0627 \u0643\u0646\u062a \u0644\u0627 \u062a\u062a\u0630\u0643\u0631 \u0622\u062e\u0631 \u0645\u0631\u0629 \u0633\u0623\u0644\u062a \u0641\u064a\u0647\u0627 \u0645\u0648\u0638\u0641\u0643 \u0639\u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0633\u0639\u064a\u062f\u064b\u0627 \u0641\u064a \u0645\u0643\u0627\u0646 \u0627\u0644\u0639\u0645\u0644 \u060c \u0641\u0642\u062f \u062d\u0627\u0646 \u0648\u0642\u062a \u0637\u0631\u062d \u0627\u0644\u0633\u0624\u0627\u0644 \u0627\u0644\u0622\u0646! \u0625\u0646 <a href=\"https:\/\/www.questionpro.com\/blog\/employee-engagement-survey-questions-2\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u0645\u0634\u0627\u0631\u0643\u0629<\/a> <a href=\"https:\/\/www.questionpro.com\/blog\/employee-satisfaction-survey-questions\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0648\u0631\u0636\u0627\u0647\u0645<\/a> \u0647\u0645\u0627 \u0627\u0644\u0631\u0643\u064a\u0632\u062a\u0627\u0646 \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u062a\u0627\u0646 \u0644\u0644\u0645\u0624\u0633\u0633\u0629 \u0648\u064a\u062c\u0628 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0623\u0635\u062d\u0627\u0628 \u0627\u0644\u0639\u0645\u0644 \u0642\u0627\u062f\u0631\u064a\u0646 \u0639\u0644\u0649 \u062a\u062a\u0628\u0639 \u0630\u0644\u0643 \u0645\u0646 \u0648\u0642\u062a \u0644\u0622\u062e\u0631. \u064a\u0642\u062a\u0631\u062d \u0627\u0644\u062e\u0628\u0631\u0627\u0621 \u0623\u0646\u0647 \u064a\u062c\u0628 \u0625\u0631\u0633\u0627\u0644 \u0647\u0630\u0647 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0643\u0644 \u062b\u0644\u0627\u062b\u0629 \u0623\u0634\u0647\u0631 \u060c \u0648\u0647\u0630\u0627 \u0645\u062a\u0643\u0631\u0631 \u0628\u0645\u0627 \u064a\u0643\u0641\u064a \u0628\u062d\u064a\u062b \u0644\u0627 \u064a\u0634\u0639\u0631 \u0627\u0644\u0645\u0648\u0638\u0641\u0648\u0646 \u0628\u0627\u0644\u0636\u064a\u0642 \u062d\u064a\u0627\u0644 \u0645\u0644\u0626\u0647.<\/p>\n<h3><a id=\"Benefits_of_Calculating_Employee_Net_Promoter_Score\" class=\"blankurl\" href=\"#\"><strong>\u0641\u0648\u0627\u0626\u062f \u062d\u0633\u0627\u0628 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c \u0644\u0644\u0645\u0648\u0638\u0641<\/strong><\/a><\/h3>\n<p>\u0644\u0627 \u064a\u0645\u0643\u0646 \u0625\u0646\u0643\u0627\u0631 \u0623\u0647\u0645\u064a\u0629 eNPS. \u0641\u064a\u0645\u0627 \u064a\u0644\u064a \u0641\u0648\u0627\u0626\u062f \u062d\u0633\u0627\u0628 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c \u0644\u0644\u0645\u0648\u0638\u0641:<\/p>\n<p><b>1. \u064a\u0633\u0627\u0639\u062f \u0641\u064a \u0642\u064a\u0627\u0633 \u0648\u0644\u0627\u0621 \u0627\u0644\u0645\u0648\u0638\u0641 \u0627\u0644\u0639\u0627\u0645:<\/b> \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c \u0644\u0644\u0645\u0648\u0638\u0641 \u0647\u064a \u0637\u0631\u064a\u0642\u0629 \u0633\u0631\u064a\u0639\u0629 \u0644\u0642\u064a\u0627\u0633 \u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0645\u0648\u0638\u0641 \u0648\u0635\u062d\u0629 \u0627\u0644\u0645\u0646\u0638\u0645\u0629 \u0648\u0623\u0641\u0636\u0644 \u0634\u064a\u0621 \u0641\u064a \u0647\u0630\u0627 \u0647\u0648 \u0623\u0646\u0647\u0627 \u062a\u062a\u0641\u0648\u0642 \u0639\u0644\u0649 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u062a\u0642\u0644\u064a\u062f\u064a\u0629 \u0627\u0644\u0637\u0648\u064a\u0644\u0629 \u0627\u0644\u0645\u0645\u0644\u0629. \u0648\u0628\u0627\u0644\u062a\u0627\u0644\u064a \u060c \u0633\u0627\u0639\u062f \u0641\u064a \u0642\u064a\u0627\u0633 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0648\u0644\u0627\u0621 \u0627\u0644\u0645\u0648\u0638\u0641 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0637\u0631\u062d <a href=\"https:\/\/www.questionpro.com\/article\/survey-question-answer-type.html\">\u0633\u0624\u0627\u0644 \u0645\u0633\u062d<\/a> \u0648\u0627\u062d\u062f \u0641\u0642\u0637.<\/p>\n<p><b>2. \u062a\u0642\u0644\u064a\u0644 \u062a\u0646\u0627\u0642\u0635 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646:<\/b> \u0645\u0646 \u062e\u0644\u0627\u0644 \u0642\u064a\u0627\u0633 eNPS <a class=\"editor-rtfLink\" href=\"https:\/\/www.questionpro.com\/blog\/hr-analytics-and-trends\/#Predictive_HR_Analytics_Trends_-_2018\" target=\"_blank\" rel=\"noopener noreferrer\">\u0648\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0628\u0634\u0631\u064a\u0629 \u0627\u0644\u0623\u062e\u0631\u0649 \u060c<\/a> \u0633\u062a\u0643\u0648\u0646 \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u0642\u0627\u062f\u0631\u0629 \u0639\u0644\u0649 \u0645\u0646\u0639 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0646\u0632\u0627\u0641 \u0627\u0644\u0645\u0631\u062a\u0641\u0639\u0629 \u0648\u0644\u0643\u0646 \u0645\u0639 \u0648\u0636\u0639 \u062e\u0637\u0629 \u0637\u0648\u0627\u0631\u0626. \u0633\u062a\u0633\u0627\u0639\u062f \u0627\u0644\u0631\u062f\u0648\u062f \u0627\u0644\u062a\u064a \u062a\u062a\u0644\u0642\u0627\u0647\u0627 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0639\u0646\u062f \u0646\u0634\u0631 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 eNPS \u0641\u064a \u0641\u0647\u0645 \u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0645\u0648\u0638\u0641\u0648\u0646 \u0641\u064a \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0633\u0639\u062f\u0627\u0621 \u0623\u0645 \u0644\u0627. \u0648\u0628\u0627\u0644\u062a\u0627\u0644\u064a \u060c \u064a\u0645\u0643\u0646 \u0627\u062a\u062e\u0627\u0630 \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u062a\u0635\u062d\u064a\u062d\u064a\u0629 \u0639\u0644\u0649 \u0627\u0644\u0641\u0648\u0631.<\/p>\n<p><b>3. \u064a\u0639\u0637\u064a \u0641\u0631\u0635\u0629 \u0644\u062a\u062d\u0648\u064a\u0644 \u0627\u0644\u0633\u0644\u0628\u064a\u0627\u062a \u0625\u0644\u0649 \u0625\u064a\u062c\u0627\u0628\u064a\u0629:<\/b> \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0633\u0627\u0639\u062f \u0627\u0633\u062a\u0637\u0644\u0627\u0639 eNPS \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u062a\u062d\u0648\u064a\u0644 \u0645\u0646\u062a\u0642\u062f\u064a\u0647\u0627 \u0625\u0644\u0649 \u0645\u0631\u0648\u062c\u064a\u0646. \u064a\u0645\u0643\u0646 \u0627\u0644\u0642\u064a\u0627\u0645 \u0628\u0630\u0644\u0643 \u0639\u0646 \u0637\u0631\u064a\u0642 \u062a\u0646\u0641\u064a\u0630 \u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0645\u062d\u062f\u062f\u0629 \u0641\u064a \u0627\u0644\u0646\u0638\u0627\u0645. \u0641\u064a \u0643\u0644 \u0645\u0631\u0629 \u062a\u062a\u0644\u0642\u0649 \u0631\u062f\u064b\u0627 \u0633\u0644\u0628\u064a\u064b\u0627 \u0645\u0646 \u0645\u0648\u0638\u0641\u064a\u0643 \u060c \u064a\u0642\u0648\u0645 \u0627\u0644\u0646\u0638\u0627\u0645 \u0627\u0644\u062a\u0644\u0642\u0627\u0626\u064a \u0628\u062a\u0634\u063a\u064a\u0644 \u0628\u0631\u064a\u062f \u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u064a\u0633\u0623\u0644 \u0639\u0646 \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0627\u0644\u062a\u064a \u0644\u0627 \u062a\u0633\u064a\u0631 \u0639\u0644\u0649 \u0645\u0627 \u064a\u0631\u0627\u0645 \u0645\u0639\u0647\u0645 \u0641\u064a \u0627\u0644\u0645\u0624\u0633\u0633\u0629. \u0627\u062c\u0645\u0639 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0648\u062a\u0623\u0643\u062f \u0645\u0646 \u0627\u0644\u062a\u0635\u0631\u0641 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u064a\u0647\u0627.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0645\u0627 \u0647\u0648 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c \u0644\u0644\u0645\u0648\u0638\u0641 (eNPS)\u061f \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c \u0644\u0644\u0645\u0648\u0638\u0641 (eNPS) \u0647\u064a \u0637\u0631\u064a\u0642\u0629 \u0645\u0628\u0646\u064a\u0629 \u0639\u0644\u0649 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c (NPS) [&hellip;]<\/p>\n","protected":false},"author":86,"featured_media":620885,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1163],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c \u0644\u0644\u0645\u0648\u0638\u0641: \u0645\u0627 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content=\"992\" \/>\n\t<meta property=\"og:image:height\" content=\"594\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Adi Bhat\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"\u0643\u064f\u062a\u0628 \u0628\u0648\u0627\u0633\u0637\u0629\" \/>\n\t<meta name=\"twitter:data1\" content=\"Adi Bhat\" \/>\n<script type=\"application\/ld+json\" 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