{"id":730570,"date":"2020-07-22T00:39:54","date_gmt":"2020-07-22T07:39:54","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%d8%a3%d9%87%d9%85-20-%d8%b3%d8%a4%d8%a7%d9%84-%d8%a7%d8%b3%d8%aa%d8%a8%d9%8a%d8%a7%d9%86-%d8%ad%d9%88%d9%84-%d8%b1%d8%b6%d8%a7-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1\/"},"modified":"2024-04-29T08:30:32","modified_gmt":"2024-04-29T15:30:32","slug":"l-rd-lml-syl-at-lsttl","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ar\/l-rd-lml-syl-at-lsttl\/","title":{"rendered":"\u0623\u0647\u0645 20 \u0633\u0624\u0627\u0644 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u062d\u0648\u0644 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">\u064a\u0639\u062f \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT) \u0623\u0645\u0631\u064b\u0627 \u0636\u0631\u0648\u0631\u064a\u064b\u0627 \u0644\u0646\u062c\u0627\u062d \u0623\u064a \u0639\u0645\u0644 \u0648\u064a\u062c\u0628 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0641\u064a \u0635\u0645\u064a\u0645 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0639\u0645\u0644\u0643. \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u063a\u064a\u0631 \u0627\u0644\u0631\u0627\u0636\u064a\u0646 \u0639\u0646 \u0645\u0646\u062a\u062c\u0627\u062a\u0643 \u0623\u0648 \u062e\u062f\u0645\u0627\u062a\u0643 \u064a\u0645\u062b\u0644\u0648\u0646 \u0645\u062e\u0627\u0637\u0631 \u0639\u0627\u0644\u064a\u0629 \u060c \u0648\u0628\u0627\u0644\u062a\u0627\u0644\u064a \u0639\u0627\u0626\u062f\u0627\u062a \u0627\u0644\u0623\u0639\u0645\u0627\u0644. \u0645\u0646 \u0627\u0644\u0645\u0647\u0645 \u0642\u064a\u0627\u0633 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u0648\u0627\u0644\u0646\u0638\u0631 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0647\u0630\u0647 \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0639\u0645\u0644 \u0639\u0644\u0649 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u064a\u0646\u0637\u0628\u0642 \u0647\u0630\u0627 \u0639\u0644\u0649 \u062c\u0645\u064a\u0639 \u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u060c \u0644\u0623\u0646\u0647 \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0623\u064a \u0634\u064a\u0621 \u0641\u064a \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0642\u062f \u064a\u0642\u0641 \u0641\u064a \u0637\u0631\u064a\u0642 \u0627\u0644\u0646\u062c\u0627\u062d <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/ar\/complete-guide-to-customer-experience\/\"><span style=\"font-weight: 400;\">\u062a\u062c\u0631\u0628\u0629<\/span><\/a> <a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\"><span style=\"font-weight: 400;\">\u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/a> <span style=\"font-weight: 400;\">\u0648\u0631\u0636\u0627\u0647\u0645<\/span> <span style=\"font-weight: 400;\">.<\/span><\/p>\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">20 \u0633\u0624\u0627\u0644\u0627\u064b \u0623\u0633\u0627\u0633\u064a\u064b\u0627 \u0639\u0646 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT)<\/span><\/h2>\n\n<p><span style=\"font-weight: 400;\">\u062a\u0644\u0639\u0628 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a CSAT \u062f\u0648\u0631\u064b\u0627 \u0645\u0647\u0645\u064b\u0627 \u0641\u064a \u0642\u064a\u0627\u0633 \u0645\u062f\u0649 \u0633\u0639\u0627\u062f\u0629 \u0639\u0645\u0644\u0627\u0626\u0643 \u0628\u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629. \u064a\u0639\u062f \u0625\u062c\u0631\u0627\u0621 <a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\">\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a CSAT<\/a> \u0627\u0644\u0631\u0648\u062a\u064a\u0646\u064a\u0629 \u0623\u0645\u0631\u064b\u0627 \u0636\u0631\u0648\u0631\u064a\u064b\u0627 \u0644\u0641\u0647\u0645 \u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u062d\u0633\u064a\u0646. \u0641\u064a\u0645\u0627 \u064a\u0644\u064a 20 \u0633\u0624\u0627\u0644\u064b\u0627 \u0623\u0633\u0627\u0633\u064a\u064b\u0627 \u0639\u0646 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u062a\u064a \u064a\u062c\u0628 \u0623\u0646 \u062a\u0643\u0648\u0646 \u062c\u0632\u0621\u064b\u0627 \u0645\u0646 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a CSAT \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643.<\/span><\/p>\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">\u0623\u0633\u0626\u0644\u0629 \u062f\u064a\u0645\u0648\u063a\u0631\u0627\u0641\u064a\u0629<\/span><\/h3>\n\n<p><span style=\"font-weight: 400;\">\u0642\u062f \u062a\u0628\u062f\u0648 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u062f\u064a\u0645\u0648\u063a\u0631\u0627\u0641\u064a\u0629 \u0645\u0632\u0639\u062c\u0629 \u0623\u0648 \u0645\u0645\u0644\u0629 \u060c \u0644\u0643\u0646 \u0645\u0646 \u0627\u0644\u0645\u0647\u0645 \u0645\u0639\u0631\u0641\u0629 \u0648\u0641\u0647\u0645 \u0639\u0645\u0644\u0627\u0626\u0643. \u064a\u0633\u0627\u0639\u062f \u0641\u064a \u062a\u0642\u0633\u064a\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0648\u0647\u0648 \u0623\u0645\u0631 \u0636\u0631\u0648\u0631\u064a \u0644\u062a\u062d\u062f\u064a\u062f \u0648\u0643\u0634\u0641 \u0627\u0644\u0623\u0646\u0645\u0627\u0637 \u0648\u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0648\u0645\u0627 \u0625\u0644\u0649 \u0630\u0644\u0643. \u064a\u0639\u062a\u0645\u062f \u0639\u062f\u062f \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u062f\u064a\u0645\u0648\u063a\u0631\u0627\u0641\u064a\u0629 \u0639\u0644\u0649 \u0646\u0648\u0639 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u0623\u0648 \u0627\u0644\u0628\u062d\u062b \u0627\u0644\u0630\u064a \u062a\u0642\u0648\u0645 \u0628\u0647. \u0636\u0639 \u0641\u064a \u0627\u0639\u062a\u0628\u0627\u0631\u0643 \u062c\u0639\u0644 \u0628\u0639\u0636 \u0647\u0630\u0647 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u062e\u062a\u064a\u0627\u0631\u064a\u0629 \u0623\u0648 \u0642\u062f\u0645 \u062e\u064a\u0627\u0631\u0627\u062a \u0645\u062b\u0644 &#8220;\u0628\u062f\u0644\u0627\u064b \u0645\u0646 \u0627\u0644\u0642\u0648\u0644&#8221;.<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">1. \u0645\u0627 \u0647\u0648 \u0639\u0645\u0631\u0643\u061f<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">2. \u0623\u064a\u0646 \u062a\u0639\u064a\u0634\u061f<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">3. \u0645\u0627 \u0647\u064a \u062d\u0627\u0644\u062a\u0643 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a\u0629\u061f<\/span><\/p>\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">\u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u0627\u0644\u0645\u0646\u062a\u062c \u0623\u0648 \u0627\u0644\u062e\u062f\u0645\u0629<\/span><\/h3>\n\n<p><span style=\"font-weight: 400;\">\u064a\u062a\u064a\u062d \u0644\u0643 \u0637\u0631\u062d \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u062d\u0648\u0644 \u0645\u0646\u062a\u062c\u0643 \u0623\u0648 \u062e\u062f\u0645\u062a\u0643 \u0645\u0639\u0631\u0641\u0629 \u0645\u062f\u0649 \u0627\u0644\u0641\u0627\u0626\u062f\u0629 \u0627\u0644\u062a\u064a \u064a\u062c\u062f\u0648\u0646\u0647\u0627 \u0641\u064a\u0647\u0627. \u064a\u0645\u0643\u0646\u0643 \u0645\u0639\u0631\u0641\u0629 \u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u0639\u0631\u0648\u0636\u0643 \u062a\u0644\u0628\u064a \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u062a\u0637\u0644\u0628\u0627\u062a\u0647\u0645 \u0623\u0645 \u0644\u0627. \u0625\u0630\u0627 \u0644\u0645 \u064a\u0643\u0646 \u0627\u0644\u0623\u0645\u0631 \u0643\u0630\u0644\u0643 \u060c \u0641\u0645\u0627 \u0647\u064a \u0627\u0644\u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0623\u0648 \u0627\u0644\u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0627\u0644\u0623\u062e\u0631\u0649 \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646 \u0625\u062c\u0631\u0627\u0624\u0647\u0627. \u064a\u0645\u0643\u0646\u0643 \u062a\u0636\u0645\u064a\u0646 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0648\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0627\u062e\u062a\u064a\u0627\u0631 \u0645\u0646 \u0645\u062a\u0639\u062f\u062f \u0648\u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0623\u062d\u0627\u062f\u064a\u0629 \u0627\u0644\u062a\u062d\u062f\u064a\u062f \u0644\u0641\u0647\u0645 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0623\u0641\u0643\u0627\u0631 \u060c \u064a\u0645\u0643\u0646\u0643 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0623\u0633\u0626\u0644\u0629 \u0646\u0635\u064a\u0629 \u0645\u0641\u062a\u0648\u062d\u0629 \u062d\u064a\u062b \u064a\u0645\u0643\u0646 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0625\u0634\u0627\u0631\u0629 \u0625\u0644\u0649 \u0627\u0644\u062a\u0641\u0627\u0635\u064a\u0644.<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">4. \u0642\u064a\u0645 \u0633\u0639\u0627\u062f\u062a\u0643 \u0644\u0644\u0645\u0646\u062a\u062c \u0623\u0648 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062a\u064a \u0627\u0634\u062a\u0631\u064a\u062a\u0647\u0627\u061f<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">5. \u0645\u0627 \u0627\u0644\u0630\u064a \u064a\u0639\u062c\u0628\u0643 \u0623\u0643\u062b\u0631 \u0648\u0623\u0642\u0644 \u0641\u064a \u0627\u0644\u0645\u0646\u062a\u062c\u061f<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">6. \u0645\u0627 \u0627\u0644\u0630\u064a \u064a\u0645\u0643\u0646\u0646\u0627 \u0627\u0644\u0642\u064a\u0627\u0645 \u0628\u0647 \u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0646\u062a\u062c \u0628\u0634\u0643\u0644 \u0623\u0643\u0628\u0631\u061f<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">7. \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u062e\u0628\u0631\u062a\u0643 \u0648\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0643 \u0644\u0644\u0645\u0646\u062a\u062c \u060c \u0647\u0644 \u0633\u062a\u0642\u0648\u0645 \u0628\u0625\u0639\u0627\u062f\u0629 \u0634\u0631\u0627\u0626\u0647\u061f<\/span><\/p>\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u062f\u0639\u0645 \u0648\u0627\u0644\u062e\u062f\u0645\u0629<\/span><\/h3>\n\n<p><span style=\"font-weight: 400;\">\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0631\u0627\u0626\u0639\u0629 \u0623\u0645\u0631 \u0644\u0627 \u0628\u062f \u0645\u0646\u0647 \u0644\u0623\u0646\u0647\u0627 \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u062c\u0639\u0644 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0623\u0648 \u062a\u062d\u0637\u0645\u0647\u0627. \u062a\u0624\u062b\u0631 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u064a\u0626\u0629 <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/ar\/complete-guide-to-customer-experience\/\"><span style=\"font-weight: 400;\">\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/a> <span style=\"font-weight: 400;\">\u060c \u0648\u064a\u062a\u062d\u062f\u062b \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0646 \u0627\u0644\u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0633\u064a\u0626\u0629 \u0644\u0632\u0645\u0644\u0627\u0626\u0647\u0645 \u0648\u0623\u0635\u062f\u0642\u0627\u0626\u0647\u0645 \u0648\u0639\u0627\u0626\u0644\u0627\u062a\u0647\u0645 \u0648\u0627\u0644\u0622\u0646 \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0639\u0644\u0649 \u0642\u0646\u0648\u0627\u062a \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a \u062a\u0636\u0631 \u0628\u0633\u0645\u0639\u0629 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629.<\/span><\/p>\n\n<p><b><i>\u062a\u0634\u064a\u0631 \u062f\u0631\u0627\u0633\u0629 \u062d\u062f\u064a\u062b\u0629 \u0625\u0644\u0649 \u0623\u0646 \u0627\u0644\u0623\u0645\u0631\u064a\u0643\u064a\u064a\u0646 \u0639\u0644\u0649 \u0627\u0633\u062a\u0639\u062f\u0627\u062f \u0644\u062f\u0641\u0639 \u0645\u0627 \u064a\u0635\u0644 \u0625\u0644\u0649 17\u066a \u0623\u0643\u062b\u0631 \u0644\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0642\u062f\u0645 \u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 \u0645\u0645\u062a\u0627\u0632\u0629.<\/i><\/b><\/p>\n\n<p><span style=\"font-weight: 400;\">8. \u064a\u0631\u062c\u0649 \u062a\u0642\u064a\u064a\u0645 \u062c\u0648\u062f\u0629 \u062e\u062f\u0645\u0627\u062a\u0646\u0627 \u0639\u0644\u0649 \u0645\u0642\u064a\u0627\u0633 \u0645\u0646 1 \u0625\u0644\u0649 5.<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">9. \u0647\u0644 \u0623\u0646\u062a \u0631\u0627\u0636\u064d \u0639\u0646 \u062e\u062f\u0645\u0629 \u0645\u0645\u062b\u0644\u064a \u0646\u062c\u0627\u062d \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">10. \u0647\u0644 \u062a\u062c\u062f \u0645\u0645\u062b\u0644\u064a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062f\u064a\u0646\u0627 \u0639\u0644\u0649 \u062f\u0631\u0627\u064a\u0629 \u0628\u0627\u0644\u0645\u0646\u062a\u062c\u061f<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">11. \u0647\u0644 \u064a\u062c\u0639\u0644\u0643 \u0645\u0645\u062b\u0644\u0648 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062f\u064a\u0646\u0627 \u062a\u0634\u0639\u0631 \u0628\u0627\u0644\u062a\u0642\u062f\u064a\u0631 \u0643\u0639\u0645\u0644\u0627\u0621\u061f<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">12. \u0643\u064a\u0641 \u064a\u0645\u0643\u0646\u0646\u0627 \u062a\u062d\u0633\u064a\u0646 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/span><\/p>\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0648\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0645\u0648\u0642\u0639<\/span><\/h3>\n\n<p><span style=\"font-weight: 400;\">\u064a\u0639\u062f \u0627\u0645\u062a\u0644\u0627\u0643 \u0645\u0648\u0642\u0639 \u0648\u064a\u0628 \u064a\u0633\u0647\u0644 \u0627\u0644\u062a\u0646\u0642\u0644 \u0641\u064a\u0647 \u0648\u064a\u0628\u062f\u0648 \u0631\u0627\u0626\u0639\u064b\u0627 \u0648\u064a\u062d\u062a\u0648\u064a \u0639\u0644\u0649 \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0636\u0631\u0648\u0631\u064a\u0629 \u0623\u0645\u0631\u064b\u0627 \u0636\u0631\u0648\u0631\u064a\u064b\u0627 \u0644\u062c\u0645\u064a\u0639 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u064a\u0648\u0645. \u062a\u062d\u062a\u0627\u062c \u0645\u0648\u0627\u0642\u0639 \u0627\u0644\u0648\u064a\u0628 \u0625\u0644\u0649 \u062f\u0639\u0645 \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0644\u0637\u0644\u0628 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0625\u0630\u0627 \u0627\u062d\u062a\u0627\u062c\u0648\u0627 \u0625\u0644\u064a\u0647\u0627 \u060c \u0648\u062c\u0645\u064a\u0639 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0630\u0627\u062a \u0627\u0644\u0635\u0644\u0629 \u060c \u0648\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u0646\u062a\u062c \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646 \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u064a\u0647\u0627 \u0628\u0633\u0647\u0648\u0644\u0629.<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">13. \u0647\u0644 \u062a\u0641\u0636\u0644 \u0628\u062a\u0642\u064a\u064a\u0645 \u062a\u062c\u0631\u0628\u062a\u0643 \u0641\u064a \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0648\u0642\u0639\u0646\u0627 \u0648\u0627\u0644\u062a\u0637\u0628\u064a\u0642\u061f<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">14. \u0647\u0644 \u0643\u0627\u0646 \u0645\u0646 \u0627\u0644\u0633\u0647\u0644 \u0627\u0644\u0639\u062b\u0648\u0631 \u0639\u0644\u0649 \u0645\u0627 \u0643\u0646\u062a \u062a\u0628\u062d\u062b \u0639\u0646\u0647 \u0639\u0644\u0649 \u0645\u0648\u0642\u0639\u0646\u0627\u061f<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">15. \u0647\u0644 \u062a\u0646\u0635\u062d \u0628\u0623\u064a \u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0639\u0644\u0649 \u0645\u0648\u0642\u0639 \u0634\u0631\u0643\u062a\u0646\u0627\u061f<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">16. \u0647\u0644 \u062a\u0645\u0643\u0646\u062a \u0645\u0646 \u0627\u0644\u0639\u062b\u0648\u0631 \u0639\u0644\u0649 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u0646\u062a\u062c \u0639\u0644\u0649 \u0645\u0648\u0642\u0639 \u0627\u0644\u0634\u0631\u0643\u0629\u061f<\/span><\/p>\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0645\u0646\u0627\u0641\u0633<\/span><\/h3>\n\n<p><span style=\"font-weight: 400;\">\u0633\u064a\u0643\u0648\u0646 \u0647\u0646\u0627\u0643 \u062f\u0627\u0626\u0645\u064b\u0627 \u0644\u0627\u0639\u0628\u0648\u0646 \u0648\u0645\u0646\u0627\u0641\u0633\u0648\u0646 \u062c\u062f\u062f \u0641\u064a \u0627\u0644\u0633\u0648\u0642 \u060c \u0648\u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0645\u0639\u0631\u0641\u0629 \u0643\u064a\u0641 \u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u062a\u0641\u0648\u0642 \u0639\u0644\u064a\u0647\u0645 \u0641\u064a \u0627\u0644\u0623\u062f\u0627\u0621. \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0647\u0630\u0647 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0641\u064a \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 <\/span><a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\"><span style=\"font-weight: 400;\">\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a CSAT<\/span><\/a> <span style=\"font-weight: 400;\">\u060c \u064a\u0645\u0643\u0646\u0643 \u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0645\u0646\u0627\u0641\u0633\u064a\u0646 \u0627\u0644\u062c\u062f\u062f \u0627\u0644\u0630\u064a\u0646 \u062f\u062e\u0644\u0648\u0627 \u0627\u0644\u0633\u0648\u0642 \u060c \u0648\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0627\u0644\u0645\u0641\u0636\u0644\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062d\u062a\u0645\u0644\u064a\u0646 \u060c \u0648\u0641\u0647\u0645 \u0639\u0648\u0627\u0645\u0644 \u0627\u0644\u062a\u0641\u0627\u0636\u0644 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0644\u0645\u0646\u062a\u062c \u060c \u0648\u0645\u0627 \u0625\u0644\u0649 \u0630\u0644\u0643.<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">17. \u0645\u0627 \u0647\u064a \u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \/ \u0627\u0644\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u0623\u062e\u0631\u0649 \u0627\u0644\u062a\u064a \u0641\u0643\u0631\u062a \u0641\u064a\u0647\u0627 \u0642\u0628\u0644 \u0634\u0631\u0627\u0621 \u0645\u0646\u062a\u062c\u0646\u0627\u061f<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">18. \u0645\u0627 \u0627\u0644\u0630\u064a \u062c\u0639\u0644\u0643 \u062a\u062e\u062a\u0627\u0631 \u0645\u0646\u062a\u062c\u0646\u0627 \u0639\u0644\u0649 \u0645\u0646\u0627\u0641\u0633\u064a\u0646\u0627 \u0641\u064a \u0631\u0623\u064a\u0643\u061f<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">19. \u0641\u064a\u0645\u0627 \u064a\u062a\u0639\u0644\u0642 \u0628\u0627\u0644\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u0623\u062e\u0631\u0649 \u0627\u0644\u0645\u062a\u0627\u062d\u0629 \u0641\u064a \u0627\u0644\u0633\u0648\u0642 \u060c \u0647\u0644 \u062a\u0642\u0648\u0644 \u0623\u0646 \u0645\u0646\u062a\u062c\u0646\u0627 \u0623\u0641\u0636\u0644 \u0623\u0645 \u0623\u0633\u0648\u0623 \u0623\u0645 \u0639\u0644\u0649 \u0642\u062f\u0645 \u0627\u0644\u0645\u0633\u0627\u0648\u0627\u0629 \u0645\u0639 \u0627\u0644\u0622\u062e\u0631\u064a\u0646\u061f<\/span><\/p>\n\n<h3 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">\u0627\u0633\u0626\u0644\u0629 \u0627\u0636\u0627\u0641\u064a\u0629<\/span><\/h3>\n\n<p><span style=\"font-weight: 400;\">\u0647\u0630\u0647 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0647\u064a \u0623\u0633\u0626\u0644\u0629 \u0646\u0635\u064a\u0629 \u0645\u0641\u062a\u0648\u062d\u0629 \u0628\u0634\u0643\u0644 \u0645\u062b\u0627\u0644\u064a \u0645\u0635\u0645\u0645\u0629 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0645\u0646 \u0639\u0645\u0644\u0627\u0626\u0643 \u062d\u0648\u0644 \u0645\u0646\u062a\u062c\u0643 \u060c \u0648\u0627\u0644\u0645\u0646\u0627\u0641\u0633\u064a\u0646 \u060c \u0648\u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0645\u062d\u062a\u062f\u0645\u0629 \u060c \u0648\u0645\u0627 \u0625\u0644\u0649 \u0630\u0644\u0643. \u0647\u0630\u0647 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0631\u0627\u0626\u0639\u0629 \u0623\u064a\u0636\u064b\u0627 \u0641\u064a \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0623\u0641\u0643\u0627\u0631 \u0648\u0627\u0642\u062a\u0631\u0627\u062d\u0627\u062a \u0644\u062a\u062d\u0633\u064a\u0646 \u0645\u0646\u062a\u062c\u0627\u062a\u0643 \u0627\u0644\u062d\u0627\u0644\u064a\u0629 \u060c \u0648\u062a\u0637\u0648\u064a\u0631 \u0645\u0646\u062a\u062c\u0627\u062a \u062c\u062f\u064a\u062f\u0629 \u060c \u0648\u0645\u0627 \u0625\u0644\u0649 \u0630\u0644\u0643.<\/span><\/p>\n\n<p><span style=\"font-weight: 400;\">20. \u0647\u0644 \u062a\u0631\u063a\u0628 \u0641\u064a \u062a\u0642\u062f\u064a\u0645 \u0623\u064a \u0627\u0642\u062a\u0631\u0627\u062d\u0627\u062a \u0623\u0648 \u062a\u0648\u0635\u064a\u0627\u062a \u0644\u0646\u0627\u061f<\/span><\/p>\n\n<h4 class=\"wp-block-heading\"><a href=\"https:\/\/www.questionpro.com\/survey-templates\/customer-satisfaction-survey-template\/\"><span style=\"font-weight: 400;\">\u0623\u0633\u0626\u0644\u0629 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 + \u0646\u0645\u0648\u0630\u062c \u0627\u0633\u062a\u0628\u064a\u0627\u0646<\/span><\/a><iframe id=\"iframe_166\" style=\"width: 100%; height: 400px; border: 2px;\" src=\"https:\/\/bit.ly\/2XtxDi8\" frameborder=\"0\" sandbox=\"allow-same-origin allow-forms allow-scripts\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\"><\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\"><\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\"><\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\"><\/span><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\"><\/span><\/iframe><\/h4>\n\n<h4 class=\"wp-block-heading\"><a href=\"https:\/\/www.questionpro.com\/survey-templates\/customer-satisfaction-survey-template\/\">\u0627\u0633\u062a\u062e\u062f\u0645 \u0646\u0645\u0648\u0630\u062c \u0627\u0633\u062a\u0628\u064a\u0627\u0646 CSAT \u0647\u0630\u0627<\/a><\/h4>\n\n\t<div class=\"banner-section wf-section\" lang=\"\" >\n\t\t<div class=\"right-column-container\">\n\t\t\t<div class=\"bannerbg white\">\n\t\t\t\t<span class=\"h1-2\">Create memorable experiences based on real-time data, insights and advanced analysis.<\/span>\n\t\t\t\t<a href=\"#userliteForm\" data-toggle=\"modal\" class=\"button w-button\">Request Demo<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"userlite-modal modal fade\" id=\"userliteForm\" tabindex=\"-1\" role=\"dialog\" style=\"display: none;\">\n\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t<div class=\"modal-content\" role=\"document\">\n\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t<div class=\"modal-header\">\n\t\t\t\t\t\t<button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n\t\t\t\t\t\t\t<i class=\"material-icons\">close<\/i>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"contact-us-form-wrapper contact-box\">\n\t\t\t\t\t\t<div class=\"userlite-form-wrapper\">\n\t\t\t\t\t\t\t<iframe src=\"https:\/\/www.questionpro.com\/userlite-form-blog-arabic.html?product=CX&amp;referralurl=https:\/\/www.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/posts\/730570\/&amp;lang=ar&amp;cat=cx-ar|%d8%b1%d8%b6%d8%a7-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1\" style=\"display: block;\" ><\/iframe>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"demo-form-wrapper success-message-div\" style=\"display:none\">\n\t\t\t\t\t\t\t<p class=\"success-message-para\"><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n<h4 class=\"wp-block-heading\">\u0623\u0647\u0645\u064a\u0629 \u0648\u0641\u0648\u0627\u0626\u062f \u0625\u062c\u0631\u0627\u0621 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT)<\/h4>\n\n<p><span data-preserver-spaces=\"true\">\u0627\u0644\u0622\u0646 \u0628\u0639\u062f \u0623\u0646 \u0639\u0631\u0641\u0646\u0627 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u062a\u064a \u064a\u062c\u0628 \u0623\u0646 \u064a\u0646\u062a\u0647\u064a \u0628\u0647\u0627 \u0627\u0644\u0645\u0637\u0627\u0641 \u0641\u064a \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a CSAT \u060c \u0641\u0644\u0646\u0644\u0642\u0650 \u0646\u0638\u0631\u0629 \u0639\u0644\u0649 \u0623\u0647\u0645\u064a\u0629 \u0648\u0641\u0648\u0627\u0626\u062f \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0641\u064a\u0645\u0627 \u064a\u0644\u064a 5 \u0645\u0632\u0627\u064a\u0627 \u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a CSAT \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a.<\/span><\/p>\n\n<p class=\"has-text-align-center\"><strong>\u062a\u0639\u0631\u0641 \u0639\u0644\u0649: <\/strong><a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%a7%d8%b3%d8%aa%d8%a8%d9%8a%d8%a7%d9%86-%d8%a7%d9%84%d8%aa%d9%88%d8%a7%d8%b5%d9%84-%d8%a7%d9%84%d8%a7%d8%ac%d8%aa%d9%85%d8%a7%d8%b9%d9%8a\/\">\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a<\/a><\/p>\n\n<h5 class=\"wp-block-heading\"><span data-preserver-spaces=\"true\">1. \u0643\u0634\u0641 \u0627\u0644\u0623\u0646\u0645\u0627\u0637 \u0648\u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a<\/span><\/h5>\n\n<p><span data-preserver-spaces=\"true\">\u0639\u0646\u062f \u0625\u062c\u0631\u0627\u0621 \u0645\u0633\u062d \u0644\u0639\u0645\u0644\u0627\u0626\u0643 \u060c \u062e\u0627\u0635\u0629\u064b \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u060c \u0633\u062a\u0638\u0647\u0631 \u0623\u0646\u0645\u0627\u0637 \u0648\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0645\u062e\u062a\u0644\u0641\u0629. \u064a\u0645\u0643\u0646\u0643 \u062f\u0631\u0627\u0633\u0629 \u0647\u0630\u0647 \u0627\u0644\u0623\u0646\u0645\u0627\u0637 \u0644\u0641\u0647\u0645 \u0643\u064a\u0641\u064a\u0629 \u0623\u062f\u0627\u0621 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CX) \u0648\u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT). \u0633\u062a\u0643\u0648\u0646 \u0627\u0644\u062a\u062d\u0648\u0644\u0627\u062a \u0641\u064a CX \u0623\u0643\u062b\u0631 \u0648\u0636\u0648\u062d\u064b\u0627 \u0628\u0633\u0628\u0628 \u0627\u0644\u0627\u0631\u062a\u0628\u0627\u0637 \u0627\u0644\u0645\u0628\u0627\u0634\u0631 \u0628\u064a\u0646 CX \u0648 CSAT. \u064a\u0639\u062f \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a CSAT \u0645\u062c\u0631\u062f \u062e\u0637\u0648\u0629 \u0648\u0627\u062d\u062f\u0629 \u0641\u064a \u0639\u0645\u0644\u064a\u0629 \u0642\u064a\u0627\u0633 CSAT. \u0633\u064a\u0643\u0648\u0646 \u0645\u0646 \u0627\u0644\u0623\u0641\u0636\u0644 \u0625\u0630\u0627 \u062c\u0631\u0628\u062a \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u062e\u062a\u0628\u0627\u0631\u0627\u062a A \/ B \u0644\u0642\u064a\u0627\u0633 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0648\u0645\u0639\u062f\u0644\u0627\u062a \u0625\u0643\u0645\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0648\u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u062a\u0633\u0644\u064a\u0645 \u0648\u0645\u0627 \u0625\u0644\u0649 \u0630\u0644\u0643. \u062a\u0639\u062f \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a CSAT \u0637\u0631\u064a\u0642\u0629 \u0631\u0627\u0626\u0639\u0629 \u0644\u0642\u064a\u0627\u0633 \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0623\u0648 \u0641\u0639\u0627\u0644\u064a\u0629 \u0623\u064a \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0623\u0648 \u0639\u0645\u0644\u064a\u0627\u062a \u0639\u0645\u0644\u0627\u0621 \u062c\u062f\u064a\u062f\u0629 \u0631\u0628\u0645\u0627 \u062a\u0643\u0648\u0646 \u0642\u062f \u0627\u0639\u062a\u0645\u062f\u062a\u0647\u0627.<\/span><\/p>\n\n<h5 class=\"wp-block-heading\"><span data-preserver-spaces=\"true\">2. \u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644<\/span><\/h5>\n\n<p><span data-preserver-spaces=\"true\">\u062a\u0639\u062f \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a CSAT \u0637\u0631\u064a\u0642\u0629 \u0645\u0645\u062a\u0627\u0632\u0629 \u0644\u0639\u0645\u0644\u0627\u0626\u0643 \u0644\u0644\u062a\u0639\u0644\u064a\u0642 \u0639\u0644\u0649 \u0645\u0646\u062a\u062c\u0643 \u0623\u0648 \u062e\u062f\u0645\u0627\u062a\u0643 \u0648\u062a\u0642\u064a\u064a\u0645\u0647\u0627. \u0625\u0646\u0647\u0627 \u0641\u0631\u0635\u0629 \u0645\u0645\u062a\u0627\u0632\u0629 \u0644\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0625\u0636\u0627\u0641\u064a\u0629 \u0623\u0648 \u0627\u0644\u0625\u0636\u0627\u0641\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u062c\u0639\u0644\u0647\u0627 \u0623\u0641\u0636\u0644 \u0645\u0646 \u0639\u0645\u0644\u0627\u0626\u0643. \u0633\u062a\u0648\u0641\u0631 \u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0647\u0645 \u0627\u0644\u0623\u0641\u0643\u0627\u0631 \u0627\u0644\u0636\u0631\u0648\u0631\u064a\u0629 \u062d\u0648\u0644 \u062a\u0637\u0648\u064a\u0631 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u062c\u062f\u064a\u062f\u0629 \u0623\u064a\u0636\u064b\u0627. \u062d\u062a\u0649 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u063a\u064a\u0631 \u0631\u0627\u0636\u064a\u0646 \u060c \u0641\u0645\u0646 \u0627\u0644\u0645\u062b\u0627\u0644\u064a \u0623\u0646 \u062a\u0633\u0645\u0639 \u0645\u0646\u0647\u0645 \u0642\u0628\u0644 \u0627\u0644\u062a\u062d\u0648\u0644 \u0625\u0644\u0649 \u0639\u0644\u0627\u0645\u0629 \u062a\u062c\u0627\u0631\u064a\u0629 \u0623\u062e\u0631\u0649. \u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u0639\u0645\u0644 \u0639\u0644\u0649 \u0627\u0644\u062c\u0648\u0627\u0646\u0628 \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0648\u0642\u0641 \u0627\u0644\u0627\u0633\u062a\u0646\u0632\u0627\u0641. <\/span><strong><em><span data-preserver-spaces=\"true\">\u0623\u0634\u0627\u0631\u062a \u062f\u0631\u0627\u0633\u0629 \u062d\u062f\u064a\u062b\u0629 \u0625\u0644\u0649 \u0623\u0646 96\u066a \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u063a\u064a\u0631 \u0627\u0644\u0631\u0627\u0636\u064a\u0646 \u0639\u0646 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u064a\u063a\u0627\u062f\u0631\u0648\u0646 \u062f\u0648\u0646 \u0643\u062a\u0627\u0628\u0629 \u0623\u0648 \u0634\u0643\u0648\u0649.<\/span><\/em><\/strong><\/p>\n\n<h5 class=\"wp-block-heading\"><span data-preserver-spaces=\"true\">3. \u062a\u0642\u0644\u064a\u0644 \u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u0634\u0631\u0627\u0621<\/span><\/h5>\n\n<p><strong><em><span data-preserver-spaces=\"true\">\u0623\u0634\u0627\u0631\u062a \u062f\u0631\u0627\u0633\u0629 \u0627\u0633\u062a\u0642\u0635\u0627\u0626\u064a\u0629 \u0623\u064f\u062c\u0631\u064a\u062a \u0645\u0624\u062e\u0631\u064b\u0627 \u0625\u0644\u0649 \u0623\u0646 \u0625\u0646\u0634\u0627\u0621 \u0639\u0644\u0627\u0642\u0629 \u062a\u062c\u0627\u0631\u064a\u0629 \u0637\u0648\u064a\u0644\u0629 \u0627\u0644\u0623\u0645\u062f \u0645\u0639 \u0639\u0645\u064a\u0644 \u062c\u062f\u064a\u062f \u064a\u0639\u062f \u0645\u0643\u0644\u0641\u064b\u0627 16 \u0645\u0631\u0629.<\/span><\/em><span data-preserver-spaces=\"true\"> <\/span><\/strong><span data-preserver-spaces=\"true\">\u0639\u0646\u062f\u0645\u0627 \u062a\u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u0639\u0645\u0644\u0627\u0626\u0643 \u060c \u0633\u062a\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u0645\u0627 \u064a\u0631\u064a\u062f\u0648\u0646 \u0648\u0645\u0627 \u064a\u062d\u062a\u0627\u062c\u0648\u0646 \u0625\u0644\u064a\u0647 \u0648\u062a\u0633\u0627\u0639\u062f \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0645\u0646\u062a\u062c\u0627\u062a\u0643 \u0648\u062e\u062f\u0645\u0627\u062a\u0643. \u0647\u0630\u0627 \u064a\u0633\u0627\u0639\u062f \u0641\u064a \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062e\u0644\u0635\u0648\u0646 \u064a\u0648\u0641\u0631\u0648\u0646 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u0643\u062b\u064a\u0631 \u0645\u0646 \u062a\u0643\u0627\u0644\u064a\u0641 \u0627\u0644\u0627\u0633\u062a\u062d\u0648\u0627\u0630. \u064a\u0639\u062f \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0645\u0631\u064b\u0627 \u0641\u0639\u0627\u0644\u0627\u064b \u0645\u0646 \u062d\u064a\u062b \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0628\u062f\u0644\u0627\u064b \u0645\u0646 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0639\u0645\u0644\u0627\u0621 \u062c\u062f\u062f.<\/span><\/p>\n\n<h5 class=\"wp-block-heading\"><span data-preserver-spaces=\"true\">4. \u062a\u0642\u0644\u064a\u0644 \u0632\u062e\u0645 \u0627\u0644\u0639\u0645\u064a\u0644<\/span><\/h5>\n\n<p><span data-preserver-spaces=\"true\">\u064a\u062b\u0642 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0631\u0627\u0636\u0648\u0646 \u0628\u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u064a\u0638\u0644\u0648\u0646 \u0645\u062e\u0644\u0635\u064a\u0646 \u0644\u0647\u0627. \u0644\u0642\u062f \u0623\u0635\u0628\u062d \u0647\u0630\u0627 \u0627\u0644\u0623\u0645\u0631 \u0623\u0643\u062b\u0631 \u0635\u0639\u0648\u0628\u0629 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u062d\u0627\u0636\u0631 \u060c \u0645\u0639 \u0648\u062c\u0648\u062f \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0648\u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629. \u0625\u0630\u0627 \u0643\u0646\u062a \u0631\u0627\u0636\u064a\u0627 \u0639\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0641\u0644\u0646 \u064a\u063a\u0627\u062f\u0631\u0648\u0627. \u0625\u0630\u0627 \u0644\u0645 \u064a\u0643\u0646 \u0643\u0630\u0644\u0643 \u060c \u0641\u0633\u0648\u0641 \u064a\u062a\u062d\u0648\u0644\u0648\u0646 \u0625\u0644\u0649 \u0645\u0646\u0627\u0641\u0633\u0643 \u0641\u064a \u0627\u0644\u0645\u0633\u062a\u0642\u0628\u0644 \u060c \u0625\u0646 \u0644\u0645 \u064a\u0643\u0646 \u0639\u0644\u0649 \u0627\u0644\u0641\u0648\u0631. \u064a\u0636\u0645\u0646 \u0625\u062c\u0631\u0627\u0621 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a CSAT \u0645\u0639\u0631\u0641\u0629 \u062f\u0631\u062c\u0627\u062a\u0643 \u0641\u064a CSAT \u060c \u0648\u064a\u062c\u0628 \u0627\u062a\u062e\u0627\u0630 \u062a\u062f\u0627\u0628\u064a\u0631 \u0644\u0636\u0645\u0627\u0646 \u0627\u0631\u062a\u0641\u0627\u0639 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u0631\u0636\u0627. \u0647\u0630\u0627 \u064a\u0633\u0627\u0639\u062f \u0641\u064a \u0627\u062d\u062a\u0648\u0627\u0621 \u0632\u0628\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/p>\n\n<p class=\"has-text-align-center\"><strong>\u062a\u0639\u0631\u0641 \u0639\u0644\u0649:<\/strong> <a href=\"https:\/\/www.questionpro.com\/survey-templates\/product-surveys\/\">\u0623\u0633\u0626\u0644\u0629 \u0645\u0633\u062d \u0627\u0644\u0645\u0646\u062a\u062c<\/a><\/p>\n\n<h3 class=\"wp-block-heading\">\u0646\u0635\u0627\u0626\u062d \u064a\u062c\u0628 \u062a\u0630\u0643\u0631\u0647\u0627 \u0642\u0628\u0644 \u0637\u0631\u062d \u0623\u0633\u0626\u0644\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h3>\n\n<h4 class=\"wp-block-heading\">1. \u0627\u062c\u0645\u0639 \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630<\/h4>\n\n<p>\u062a\u0647\u062f\u0641 \u0623\u0633\u0626\u0644\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u062c\u0645\u0639 \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0644\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0645\u0628\u0627\u062f\u0631\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0631\u0641\u0639 \u0645\u0633\u062a\u0648\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062c\u0631\u0628\u062a\u0647\u0645. \u0633\u062a\u0643\u0648\u0646 \u0631\u062f\u0648\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062c\u064a\u062f\u0629 \u0645\u062b\u0644 \u0623\u0633\u0626\u0644\u062a\u0643. \u0644\u0630\u0644\u0643 \u0645\u0646 \u0627\u0644\u0623\u0647\u0645\u064a\u0629 \u0628\u0645\u0643\u0627\u0646 \u0623\u0646 \u062a\u0637\u0631\u062d \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0635\u062d\u064a\u062d\u0629 \u0630\u0627\u062a \u0627\u0644\u0635\u0644\u0629 \u0628\u062a\u0631\u0643\u064a\u0632\u0643 \u0627\u0644\u0628\u062d\u062b\u064a. \u0627\u0628\u062f\u0623 \u0628\u062a\u062d\u062f\u064a\u062f \u0647\u062f\u0641 \u0644\u0644\u0645\u0633\u062d \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u062b\u0645 \u0635\u0645\u0645 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0648\u0641\u0642\u064b\u0627 \u0644\u0630\u0644\u0643 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0623\u0641\u0636\u0644 \u0627\u0644\u0646\u062a\u0627\u0626\u062c.<\/p>\n\n<h4 class=\"wp-block-heading\">2. \u0627\u0644\u0627\u0628\u062a\u0639\u0627\u062f \u0639\u0646 \u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0623\u0633\u0626\u0644\u0629<\/h4>\n\n<p>\u062a\u062c\u0646\u0628 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0625\u0631\u0634\u0627\u062f\u064a\u0629 \u0644\u0623\u0646\u0647\u0627 \u0642\u062f \u062a\u0628\u062f\u0648 \u0645\u0648\u062d\u064a\u0629 \u0648\u063a\u064a\u0631 \u0646\u0632\u064a\u0647\u0629 \u0648\u0642\u062f \u062a\u0624\u062c\u0644 \u0639\u0645\u0644\u0627\u0626\u0643. \u0623\u064a\u0636\u064b\u0627 \u060c \u0623\u0646\u062a \u062a\u062e\u0627\u0637\u0631 \u0628\u0634\u0643\u0644 \u0643\u0628\u064a\u0631 \u0628\u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0646\u062a\u0627\u0626\u062c \u0645\u0646\u062d\u0631\u0641\u0629. \u0642\u062f \u0644\u0627 \u064a\u0643\u0648\u0646 \u0630\u0644\u0643 \u0645\u0642\u0635\u0648\u062f\u064b\u0627 \u060c \u0648\u0644\u0643\u0646 \u0645\u0646 \u0627\u0644\u0623\u0641\u0636\u0644 \u0623\u0646 \u062a\u062a\u062d\u0642\u0642 \u0645\u0646 \u0623\u0633\u0626\u0644\u062a\u0643 \u0642\u0628\u0644 \u0625\u0631\u0633\u0627\u0644\u0647\u0627. \u062a\u0630\u0643\u0631 \u0623\u064a\u0636\u064b\u0627 \u0639\u062f\u0645 \u0648\u0636\u0639 \u0623\u064a \u0627\u0641\u062a\u0631\u0627\u0636\u0627\u062a. \u0627\u0633\u0623\u0644 &#8220;\u0647\u0644 \u062a\u0645\u0643\u0646\u0627 \u0645\u0646 \u062d\u0644 \u0645\u0634\u0643\u0644\u062a\u0643\u061f&#8221; \u060c \u0645\u062a\u0628\u0648\u0639\u064b\u0627 \u0628\u0640 &#8220;\u0645\u0627 \u0645\u062f\u0649 \u0627\u0644\u0633\u0631\u0639\u0629\u061f&#8221;. \u062a\u0641\u062a\u0631\u0636 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0628\u0634\u0643\u0644 \u0645\u0628\u0627\u0634\u0631 \u0623\u0646\u0647 \u062a\u0645 \u062d\u0644 \u0645\u0634\u0643\u0644\u0629 \u0645\u0627 \u0648\u062a\u0633\u0623\u0644 \u0639\u0646 \u0648\u0642\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629. \u0644\u0627 \u062a\u0631\u062a\u0643\u0628 \u0646\u0641\u0633 \u0627\u0644\u0623\u062e\u0637\u0627\u0621.<\/p>\n\n<h4 class=\"wp-block-heading\">3. \u0636\u0639 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0641\u064a \u0625\u0637\u0627\u0631 \u0644\u0633\u062f \u0627\u0644\u0641\u062c\u0648\u0627\u062a<\/h4>\n\n<p>\u0627\u0641\u0647\u0645 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0627 \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0641\u0639\u0644\u0647 \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644 \u060c \u0648\u0643\u0646 \u0645\u062a\u0639\u0627\u0637\u0641\u064b\u0627 \u0648\u0645\u0633\u062a\u0645\u0639\u064b\u0627 \u062c\u064a\u062f\u064b\u0627. \u0628\u0645\u062c\u0631\u062f \u062d\u0635\u0648\u0644\u0643 \u0639\u0644\u0649 \u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0647\u0645 \u060c \u062a\u0635\u0631\u0641 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u064a\u0647\u0627. \u0633\u064a\u0642\u062f\u0631\u0643 \u0639\u0645\u0644\u0627\u0624\u0643 \u0623\u0643\u062b\u0631 \u0648\u0633\u064a\u0628\u0646\u064a\u0648\u0646 \u0623\u064a\u0636\u064b\u0627 \u0627\u0644\u062b\u0642\u0629 \u0648\u0627\u0644\u0648\u0644\u0627\u0621. \u062f\u0639\u0647\u0645 \u064a\u0639\u0631\u0641\u0648\u0646 \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0627\u0644\u062a\u064a \u0623\u062c\u0631\u064a\u062a\u0647\u0627 \u0645\u0646 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0623\u062e\u064a\u0631 \u0623\u0648 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0648\u0642\u062f\u0645 \u0628\u0639\u0636 \u0627\u0644\u0623\u0631\u0642\u0627\u0645. \u064a\u0631\u064a\u062f \u0639\u0645\u0644\u0627\u0624\u0643 \u0627\u0644\u0645\u062e\u0644\u0635\u0648\u0646 \u0645\u0646\u0643 \u0627\u0644\u0646\u062c\u0627\u062d \u060c \u062f\u0639\u0647\u0645 \u064a\u0633\u0627\u0639\u062f\u0648\u0646\u0643 \u0641\u064a \u0627\u0644\u062a\u0641\u0648\u0642 \u0639\u0644\u0649 \u0645\u0646\u0627\u0641\u0633\u064a\u0643.<\/p>\n\n<h4 class=\"wp-block-heading\">4. \u0645\u0633\u062d \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0639\u0627\u0645\u0644\u0627\u062a<\/h4>\n\n<p>\u0647\u0646\u0627\u0643 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062a\u064a \u0642\u062f \u064a\u0633\u062a\u062e\u062f\u0645\u0647\u0627 \u0639\u0645\u0644\u0627\u0624\u0643 \u0644\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639\u0643. \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0630\u0644\u0643 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0645\u0648\u0642\u0639 \u0627\u0644\u0648\u064a\u0628 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u060c \u0623\u0648 \u0627\u0644\u062a\u0637\u0628\u064a\u0642 \u060c \u0623\u0648 \u0627\u0644\u0645\u062a\u062c\u0631 \u0627\u0644\u0641\u0639\u0644\u064a \u060c \u0648\u0645\u0627 \u0625\u0644\u0649 \u0630\u0644\u0643. \u064a\u0639\u062f \u0643\u0644 \u062a\u0641\u0627\u0639\u0644 \u0623\u0645\u0631\u064b\u0627 \u062d\u064a\u0648\u064a\u064b\u0627 \u0644\u0623\u0646\u0647\u0645 \u064a\u0634\u0627\u0631\u0643\u0648\u0646 \u0641\u064a \u0645\u0639\u0627\u0645\u0644\u0629. \u0635\u0645\u0645 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0644\u0633\u0624\u0627\u0644\u0647\u0645 \u0639\u0646 \u062a\u0641\u0627\u0639\u0644\u0627\u062a\u0647\u0645 \u0627\u0644\u0645\u062d\u062f\u062f\u0629 \u060c \u0648\u062e\u0628\u0631\u0627\u062a\u0647\u0645 \u060c \u0648\u0643\u064a\u0641 \u064a\u0645\u0643\u0646 \u062a\u062d\u0633\u064a\u0646\u0647\u0627 \u0628\u0634\u0643\u0644 \u0623\u0643\u0628\u0631. \u0633\u064a\u0645\u0646\u062d\u0643 \u062c\u0645\u0639 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u062d\u0648\u0644 \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0641\u0631\u062f\u064a\u0629 \u0631\u0624\u0649 \u0642\u064a\u0645\u0629 \u062d\u0648\u0644 \u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643 \u0648\u064a\u062c\u0639\u0644 \u062f\u0639\u0645 \u0627\u0644\u062e\u0637 \u0627\u0644\u0623\u0645\u0627\u0645\u064a \u0623\u0643\u062b\u0631 \u0643\u0641\u0627\u0621\u0629 \u0648\u0641\u0639\u0627\u0644\u064a\u0629.<\/p>\n\n<p class=\"has-text-align-center\"><strong>\u062a\u0639\u0631\u0641 \u0639\u0644\u0649: <\/strong><a href=\"https:\/\/www.questionpro.com\/survey-templates\/user-interface-survey-questions\/\">\u0623\u0633\u0626\u0644\u0629 \u0645\u0633\u062d \u0648\u0627\u062c\u0647\u0629 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645<\/a><\/p>\n\n<h4 class=\"wp-block-heading\">\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0645\u0627 \u0647\u064a \u0627\u0644\u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629\u061f<\/h4>\n\n<p>\u0633\u064a\u062d\u062f\u062f \u062a\u0631\u0643\u064a\u0632\u0643 \u0627\u0644\u0628\u062d\u062b\u064a <a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\">\u0623\u0646\u0648\u0627\u0639 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a CSAT \u0627\u0644\u062a\u064a \u0633\u062a\u062c\u0631\u064a\u0647\u0627<\/a> . \u0627\u0642\u0631\u0623 \u0639\u0646 \u0627\u0644\u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629 \u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a CSAT \u0641\u064a \u0645\u0642\u0627\u0644\u062a\u0646\u0627 \u0627\u0644\u0645\u0646\u0634\u0648\u0631\u0629 \u0645\u0624\u062e\u0631\u064b\u0627.<\/p>\n\n<p><span style=\"font-weight: 400;\">\u062a\u0623\u0643\u062f \u0645\u0646 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0647\u0630\u0647 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0641\u064a \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a CSAT \u0644\u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u062a\u0623\u062b\u064a\u0631 \u0648\u0627\u0643\u062a\u0633\u0627\u0628 \u0631\u0624\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u062a\u062d\u0633\u064a\u0646 \u0645\u0628\u0627\u062f\u0631\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0639\u0645\u0644\u064a\u0627\u062a\u0647\u0645. <\/span><\/p>\n\n<p><span data-preserver-spaces=\"true\"><strong>\u064a\u0642\u062f\u0645 QuestionPro \u0628\u0639\u0636\u064b\u0627 \u0645\u0646 \u0623\u0643\u062b\u0631 \u0623\u062f\u0648\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u0642\u062f\u0645\u064b\u0627 \u0627\u0644\u0645\u062a\u0627\u062d\u0629.<\/strong> \u0627\u062d\u0635\u0644 \u0639\u0644\u0649 \u0631\u0624\u0649 \u0642\u064a\u0645\u0629 \u062d\u0648\u0644 \u0623\u0641\u0643\u0627\u0631 \u0639\u0645\u0644\u0627\u0626\u0643 \u0648\u0645\u0634\u0627\u0639\u0631\u0647\u0645 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645<\/span> <a class=\"_e75a791d-denali-editor-page-rtfLink\" href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">\u0628\u0631\u0646\u0627\u0645\u062c QuestionPro CX<\/span><\/a> <span data-preserver-spaces=\"true\">\u0627\u0644\u064a\u0648\u0645.<\/span><\/p>\n\n<p class=\"has-text-align-center\"><span style=\"font-weight: 400;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/info.questionpro.com\/meetings\/kenneth-peterson\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>\u0643\u062a\u0627\u0628 \u062a\u062c\u0631\u064a\u0628\u064a<\/strong><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u064a\u0639\u062f \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT) \u0623\u0645\u0631\u064b\u0627 \u0636\u0631\u0648\u0631\u064a\u064b\u0627 \u0644\u0646\u062c\u0627\u062d \u0623\u064a \u0639\u0645\u0644 \u0648\u064a\u062c\u0628 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0641\u064a \u0635\u0645\u064a\u0645 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0639\u0645\u0644\u0643. \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u063a\u064a\u0631 \u0627\u0644\u0631\u0627\u0636\u064a\u0646 \u0639\u0646 [&hellip;]<\/p>\n","protected":false},"author":46,"featured_media":681078,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1193,1230],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u0623\u0647\u0645 20 \u0633\u0624\u0627\u0644 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u062d\u0648\u0644 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 | QuestionPro<\/title>\n<meta name=\"description\" content=\"\u0627\u0633\u062a\u0641\u062f \u0645\u0646 \u0647\u0630\u0647 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0639\u0634\u0631\u064a\u0646 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