{"id":730584,"date":"2020-07-17T03:23:26","date_gmt":"2020-07-17T10:23:26","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%d8%a3%d9%87%d9%85-10-%d9%86%d8%b5%d8%a7%d8%a6%d8%ad-%d9%88%d9%81%d9%88%d8%a7%d8%a6%d8%af-%d9%84%d8%b1%d8%b6%d8%a7-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1\/"},"modified":"2022-12-20T08:45:27","modified_gmt":"2022-12-20T08:45:27","slug":"%d8%a3%d9%87%d9%85-10-%d9%86%d8%b5%d8%a7%d8%a6%d8%ad-%d9%88%d9%81%d9%88%d8%a7%d8%a6%d8%af-%d9%84%d8%b1%d8%b6%d8%a7-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ar\/%d8%a3%d9%87%d9%85-10-%d9%86%d8%b5%d8%a7%d8%a6%d8%ad-%d9%88%d9%81%d9%88%d8%a7%d8%a6%d8%af-%d9%84%d8%b1%d8%b6%d8%a7-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1\/","title":{"rendered":"\u0623\u0647\u0645 10 \u0646\u0635\u0627\u0626\u062d \u0648\u0641\u0648\u0627\u0626\u062f \u0644\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0636\u0631\u0648\u0631\u064a \u0644\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0639\u0645\u0644\u0627\u0626\u0643 \u0627\u0644\u062d\u0627\u0644\u064a\u064a\u0646 \u0648\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062c\u062f\u062f. \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u063a\u064a\u0631 \u0627\u0644\u0631\u0627\u0636\u064a\u0646 \u064a\u0645\u062b\u0644\u0648\u0646 \u0645\u062e\u0627\u0637\u0631\u0629 \u0627\u0633\u062a\u0628\u0642\u0627\u0621 \u060c \u0648\u0641\u0642\u062f\u0627\u0646\u0647\u0645 \u0633\u064a\u0636\u0631 <a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\" target=\"_blank\" rel=\"noopener\">\u0628\u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/a> \u0628\u0634\u0643\u0644 \u0639\u0627\u0645. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u062f\u0639\u0648\u0646\u0627 \u0646\u0644\u0642\u064a \u0646\u0638\u0631\u0629 \u0639\u0644\u0649 \u0633\u0628\u0628 \u0623\u0647\u0645\u064a\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT) \u0644\u0643\u064a \u062a\u0646\u062c\u062d \u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0623\u064a\u0636\u064b\u0627 \u060c \u0644\u0627 \u062a\u0646\u0633<\/span> <b>\u062a\u0646\u0632\u064a\u0644 \u0627\u0644\u0643\u062a\u0627\u0628 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0627\u0644\u0645\u062c\u0627\u0646\u064a: \u062f\u0644\u064a\u0644 \u0627\u0644\u0647\u0627\u0643\u0631 \u0644\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c<\/b> <span style=\"font-weight: 400;\">\u0627\u0644\u0645\u062a\u0627\u062d \u0641\u064a \u0646\u0647\u0627\u064a\u0629 \u0647\u0630\u0627 \u0627\u0644\u062f\u0644\u064a\u0644!<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u0623\u0647\u0645 \u062e\u0645\u0633\u0629 \u0623\u0633\u0628\u0627\u0628 \u0644\u0623\u0647\u0645\u064a\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u0645\u0646 \u0627\u0644\u0636\u0631\u0648\u0631\u064a \u0641\u0647\u0645 \u0623\u0647\u0645\u064a\u0629<\/span> <a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\"><span style=\"font-weight: 400;\">\u0625\u0631\u0636\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/a><span style=\"font-weight: 400;\">. \u062f\u0639\u0648\u0646\u0627 \u0646\u0644\u0642\u064a \u0646\u0638\u0631\u0629 \u0639\u0644\u0649 \u062e\u0645\u0633\u0629 \u0639\u0648\u0627\u0645\u0644 \u0631\u0626\u064a\u0633\u064a\u0629 \u062a\u062c\u0639\u0644 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0645\u0631\u064b\u0627 \u0645\u0647\u0645\u064b\u0627.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. \u0643\u0631\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u0645\u0646 \u0627\u0644\u0645\u0631\u062c\u062d \u0623\u0646 \u064a\u0634\u062a\u0631\u064a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0631\u0627\u0636\u0648\u0646 \u0645\u0646\u0643 \u0645\u0631\u0629 \u0623\u062e\u0631\u0649. \u0637\u0631\u064a\u0642\u0629 \u0648\u0627\u062d\u062f\u0629 \u0633\u0647\u0644\u0629 \u0644\u0645\u0639\u0631\u0641\u0629 \u0647\u0630\u0627 \u0645\u0646 \u062e\u0644\u0627\u0644 <\/span><a href=\"https:\/\/www.questionpro.com\/survey-templates\/customer-satisfaction-surveys\/\"><span style=\"font-weight: 400;\">\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/a><span style=\"font-weight: 400;\">. \u0627\u0637\u0644\u0628 \u0645\u0646\u0647\u0645 \u062a\u0642\u064a\u064a\u0645 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0631\u0636\u0627\u0647\u0645 \u0639\u0644\u0649 \u0645\u0642\u064a\u0627\u0633 \u0645\u0646 1 \u0625\u0644\u0649 10 \u0648\u0645\u0639\u0631\u0641\u0629 \u0645\u0646 \u0633\u064a\u0643\u0648\u0646 \u0633\u0639\u064a\u062f\u064b\u0627 \u0628\u0627\u0644\u0634\u0631\u0627\u0621 \u0645\u0646\u0643 \u0641\u064a \u0627\u0644\u0645\u0633\u062a\u0642\u0628\u0644. \u064a\u0634\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u0635\u0646\u0641\u0648\u0643 \u0628\u0640 7 \u0623\u0648 \u0623\u0643\u062b\u0631 \u0628\u0627\u0644\u0631\u0636\u0627 \u0648\u0645\u0646 \u0627\u0644\u0645\u0631\u062c\u062d \u0623\u0646 \u064a\u062a\u0641\u0627\u0639\u0644\u0648\u0627 \u0645\u0639 \u0639\u0645\u0644\u0643 \u0645\u0631\u0629 \u0623\u062e\u0631\u0649. \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u062f\u0631\u062c\u0629 6 \u0623\u0648 \u0623\u0642\u0644 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href=\"https:\/\/www.questionpro.com\/blog\/what-is-customer-satisfaction-score\/\"><span style=\"font-weight: 400;\">\u062f\u0631\u062c\u0627\u062a CSAT<\/span><\/a> <span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. \u062a\u0645\u064a\u0632 \u0627\u0644\u0645\u0646\u0627\u0641\u0633\u0629<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u0648 \u0645\u0641\u062a\u0627\u062d \u0635\u0646\u0639 \u0623\u0648 \u0643\u0633\u0631 \u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629. \u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0639\u0627\u0644\u0645 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a \u0627\u0644\u0630\u064a \u064a\u0636\u0645 \u0639\u062f\u062f\u064b\u0627 \u0647\u0627\u0626\u0644\u0627\u064b \u0645\u0646 \u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u060c 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\u060c \u064a\u0628\u062f\u0623 \u0643\u0644 \u0634\u064a\u0621 \u0648\u064a\u0646\u062a\u0647\u064a \u0628\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-107151 size-full\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/07\/Blog-New-24-1.jpg\" alt=\"\u0623\u0647\u0645\u064a\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\" width=\"992\" height=\"594\"><\/p>\n<h3><span style=\"font-weight: 400;\">3. \u062a\u0642\u0644\u064a\u0644 \u0632\u0628\u062f \u0627\u0644\u0639\u0645\u064a\u0644<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u062e\u0644\u0627\u0641\u064b\u0627 \u0644\u0644\u0627\u0639\u062a\u0642\u0627\u062f \u0627\u0644\u0634\u0627\u0626\u0639 \u060c \u0641\u0625\u0646 \u0627\u0644\u062a\u0633\u0639\u064a\u0631 \u0644\u064a\u0633 \u0647\u0648 \u0627\u0644\u0633\u0628\u0628 \u0627\u0644\u0631\u0626\u064a\u0633\u064a \u0648\u0631\u0627\u0621 \u062a\u0636\u062e\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0646\u0639\u0645 \u060c \u0644\u0642\u062f \u062e\u0645\u0646\u062a \u0630\u0644\u0643 \u0628\u0634\u0643\u0644 \u0635\u062d\u064a\u062d \u061b \u0625\u0646\u0647\u0627 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0646\u062d\u0646 \u0646\u0639\u0631\u0641 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0627\u0644\u062a\u064a \u0644\u062f\u064a\u0647\u0627 \u0642\u0627\u0639\u062f\u0629 \u0639\u0645\u0644\u0627\u0621 \u0636\u062e\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u0631\u063a\u0645 \u0645\u0646 \u0627\u0631\u062a\u0641\u0627\u0639 \u0627\u0644\u0623\u0633\u0639\u0627\u0631. \u064a\u0645\u0643\u0646\u0643 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0646\u062a\u0627\u0626\u062c \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0645\u062f\u062e\u0644\u0627\u062a \u0645\u0646 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a CSAT \u0644\u062a\u062d\u0633\u064a\u0646 \u0639\u0645\u0644\u064a\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643. \u0633\u062a\u0624\u0630\u064a\u0643 \u062c\u0648\u062f\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u064a\u0626\u0629 \u0648\u062a\u0643\u0644\u0641\u0643 \u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644. \u0627\u0628\u062d\u062b \u0639\u0646 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0633\u062a\u0645\u0631\u0629 \u0644\u062a\u062a\u0628\u0639 \u062a\u0642\u062f\u0645\u0643 \u0648\u0634\u0627\u0631\u0643\u0647\u0627 \u0628\u0634\u0643\u0644 \u0631\u0648\u062a\u064a\u0646\u064a \u0645\u0639 \u0645\u0645\u062b\u0644\u064a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062f\u064a\u0643.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4. \u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u0643\u0644\u0627\u0645 \u0627\u0644\u0633\u0644\u0628\u064a \u0627\u0644\u0634\u0641\u0648\u064a<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u0648\u0641\u0642\u064b\u0627 \u0644\u0623\u0628\u062d\u0627\u062b McKinsey \u060c \u0633\u064a\u062e\u0628\u0631 \u0627\u0644\u0639\u0645\u064a\u0644 \u063a\u064a\u0631 \u0627\u0644\u0633\u0639\u064a\u062f \u0639\u0646 \u062a\u062c\u0631\u0628\u062a\u0647 \u0641\u064a \u0623\u064a \u0645\u0643\u0627\u0646 \u0645\u0627 \u0628\u064a\u0646 9-15 \u0634\u062e\u0635\u064b\u0627. \u0628\u0627\u0644\u0646\u0638\u0631 \u0625\u0644\u0649 \u0639\u062f\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u063a\u064a\u0631 \u0627\u0644\u0631\u0627\u0636\u064a\u0646 \u0627\u0644\u0630\u064a \u0642\u062f \u064a\u0643\u0648\u0646 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\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0644\u0643\u0646\u0643 \u0644\u0627 \u062a\u0631\u064a\u062f \u0623\u0646 \u062a\u0641\u0642\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u0643\u0644\u0645\u0627\u062a \u0627\u0644\u0634\u0641\u0647\u064a\u0629 \u0627\u0644\u0633\u064a\u0626\u0629. \u0633\u064a\u0633\u0627\u0639\u062f\u0643 \u0625\u062c\u0631\u0627\u0621 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a CSAT \u0627\u0644\u0645\u0646\u062a\u0638\u0645\u0629 <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/how-to-measure-customer-satisfaction\/\"><span style=\"font-weight: 400;\">\u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/a> <span style=\"font-weight: 400;\">\u0648\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0639\u0648\u0627\u0645\u0644 \u0627\u0644\u062a\u064a \u0642\u062f \u062a\u0639\u064a\u0642 \u062f\u0631\u062c\u0627\u062a\u0643 \u0641\u064a CSAT.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5. \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u0639\u0627\u0644 \u0645\u0646 \u062d\u064a\u062b \u0627\u0644\u062a\u0643\u0644\u0641\u0629<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u062a\u0628\u0644\u063a \u062a\u0643\u0644\u0641\u0629 \u0627\u0643\u062a\u0633\u0627\u0628 \u0639\u0645\u0644\u0627\u0621 \u062c\u062f\u062f 6-7 \u0645\u0631\u0627\u062a \u0623\u0643\u062b\u0631 \u0645\u0646 \u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0639\u0645\u0644\u0627\u0626\u0643 \u0627\u0644\u062d\u0627\u0644\u064a\u064a\u0646. \u0647\u0630\u0627 \u064a\u0636\u0639 \u0641\u064a \u0627\u0644\u0627\u0639\u062a\u0628\u0627\u0631 \u0645\u062f\u0649 \u0623\u0647\u0645\u064a\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0628\u062f\u0644\u0627\u064b \u0645\u0646 \u0625\u0646\u0641\u0627\u0642 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\u0627\u0644\u0637\u0631\u064a\u0642 \u0647\u0646\u0627\u0643\u061f \u062a\u0647\u0627\u0646\u064a\u0646\u0627!<\/strong> \u0644\u062d\u0633\u0646 \u0627\u0644\u062d\u0638 \u060c \u062a\u0639\u0644\u0645\u062a \u0627\u0644\u0645\u0632\u064a\u062f \u0639\u0646 \u0623\u0647\u0645\u064a\u0629 \u0625\u0631\u0636\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0631\u0627\u0628\u0637\u0647 \u0645\u0639 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644. \u0625\u0630\u0627 \u0643\u0646\u062a \u062a\u0631\u063a\u0628 \u0641\u064a \u0627\u062a\u062e\u0627\u0630 \u062e\u0637\u0648\u0629 \u0625\u0636\u0627\u0641\u064a\u0629 \u0648\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0645\u0632\u064a\u062f \u062d\u0648\u0644 \u0643\u064a\u0641 \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0633\u0627\u0639\u062f\u0643 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0627\u0643\u062a\u0633\u0627\u0628 \u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u0639\u062f\u0627\u0621 \u0648\u0627\u0644\u0645\u062e\u0644\u0635\u064a\u0646 \u0648\u0632\u064a\u0627\u062f\u0629 \u0646\u0645\u0648 \u0623\u0639\u0645\u0627\u0644\u0643 \u060c \u0641\u0642\u0645 \u0628\u062a\u0646\u0632\u064a\u0644 \u0643\u062a\u0627\u0628\u0646\u0627 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0627\u0644\u0645\u062c\u0627\u0646\u064a: \u062f\u0644\u064a\u0644 \u0627\u0644\u0647\u0627\u0643\u0631 \u0644\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 &#8211; CX = Emotion x Value.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/ebook\/hackers-guide-to-customer-experience.html\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>\u062a\u0646\u0632\u064a\u0644 \u0645\u062c\u0627\u0646\u064a<\/strong><\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">\u0623\u0647\u0645 \u062e\u0645\u0633 \u0641\u0648\u0627\u0626\u062f \u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u062a\u062d\u062a\u0627\u062c \u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0625\u0644\u0649 \u0641\u0647\u0645 \u0645\u0632\u0627\u064a\u0627 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0642\u0628\u0644 \u0627\u0633\u062a\u062b\u0645\u0627\u0631 \u0627\u0644\u062c\u0647\u0648\u062f \u0648\u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0641\u064a \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0648\u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0644\u062a\u062d\u0633\u064a\u0646 \u062f\u0631\u062c\u0629 CSAT \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0647\u0645. \u0641\u064a\u0645\u0627 \u064a\u0644\u064a \u0628\u0639\u0636 \u0627\u0644\u0641\u0648\u0627\u0626\u062f \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u064a \u064a\u062c\u0628 \u0623\u0646 \u062a\u0623\u062e\u0630\u0647\u0627 \u062c\u0645\u064a\u0639 \u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0641\u064a \u0627\u0644\u0627\u0639\u062a\u0628\u0627\u0631.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u0639\u0646\u062f\u0645\u0627 \u064a\u0643\u0648\u0646 \u0639\u0645\u0644\u0627\u0624\u0643 \u0631\u0627\u0636\u064a\u0646 \u060c \u0641\u0625\u0646\u0647\u0645 \u064a\u0624\u0645\u0646\u0648\u0646 \u0628\u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 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\u0630\u0643\u0631 \u062a\u0642\u0631\u064a\u0631 Adobe \u0623\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062e\u0644\u0635\u064a\u0646 \u0623\u0646\u0641\u0642\u0648\u0627 67\u066a \u0623\u0643\u062b\u0631 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062c\u062f\u062f \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0643\u0631\u0627\u0631 \u0627\u0644\u0637\u0644\u0628\u0627\u062a \u0648\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0628\u064a\u0639 \u0648\u0645\u0627 \u0625\u0644\u0649 \u0630\u0644\u0643. \u0623\u0636\u0641 \u0625\u0644\u0649 \u0630\u0644\u0643 \u0627\u0644\u0643\u0644\u0645\u0627\u062a \u0627\u0644\u0634\u0641\u0648\u064a\u0629 \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0644\u0644\u0623\u0635\u062f\u0642\u0627\u0621 \u0648\u0627\u0644\u0639\u0627\u0626\u0644\u0629 \u0645\u0646 \u0639\u0645\u0644\u0627\u0626\u0643 \u0627\u0644\u0645\u062e\u0644\u0635\u064a\u0646 \u060c 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400;\">\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/a><span style=\"font-weight: 400;\"> \u062a\u062d\u0642\u064a\u0642 \u0625\u064a\u0631\u0627\u062f\u0627\u062a \u0645\u0628\u064a\u0639\u0627\u062a \u062c\u064a\u062f\u0629. \u0625\u0646\u0647\u0645 \u0644\u0627 \u064a\u0641\u0642\u062f\u0648\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0642\u062f\u0627\u0645\u0649 \u0648\u0644\u062f\u064a\u0647\u0645 \u062a\u062f\u0641\u0642 \u062b\u0627\u0628\u062a \u0644\u0644\u0625\u064a\u0631\u0627\u062f\u0627\u062a \u0645\u0646 \u062a\u0643\u0631\u0627\u0631 \u0627\u0644\u0623\u0639\u0645\u0627\u0644. \u0627\u0631\u0636\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0625\u064a\u0631\u0627\u062f\u0627\u062a \u0645\u0631\u062a\u0628\u0637\u0627\u0646 \u0628\u0634\u0643\u0644 \u0645\u0628\u0627\u0634\u0631. \u064a\u0638\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 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\u0633\u0644\u0628\u064b\u0627 \u0639\u0644\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u062a\u062d\u0633\u064a\u0646. \u0633\u064a\u0633\u0627\u0639\u062f \u0647\u0630\u0627 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0642\u0644\u064a\u0644 \u0627\u0636\u0637\u0631\u0627\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-107144 size-full\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/07\/Blog-New-25-1.jpg\" alt=\"\u0641\u0648\u0627\u0626\u062f - \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\" width=\"992\" height=\"594\"><\/p>\n<h3><span style=\"font-weight: 400;\">4. \u062a\u0639\u0632\u064a\u0632 \u0633\u0645\u0639\u0629 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 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400;\">5. \u062a\u0642\u0644\u064a\u0644 \u0646\u0641\u0642\u0627\u062a \u0627\u0644\u062a\u0633\u0648\u064a\u0642<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0631\u0627\u0636\u0648\u0646 \u0647\u0645 \u0623\u0643\u0628\u0631 \u0627\u0644\u0645\u062f\u0627\u0641\u0639\u064a\u0646 \u0639\u0646\u0643. \u062a\u0636\u0641\u064a \u0643\u0644\u0645\u0627\u062a\u0647\u0645 \u0627\u0644\u0634\u0641\u0648\u064a\u0629 \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0645\u0635\u062f\u0627\u0642\u064a\u0629 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u0634\u0639\u0628\u064a\u062a\u0647\u0627 \u0648\u062a\u0633\u0627\u0639\u062f \u0641\u064a \u0627\u0643\u062a\u0633\u0627\u0628 \u0639\u0645\u0644\u0627\u0621 \u062c\u062f\u062f. \u0647\u0630\u0627 \u064a\u0648\u0641\u0631 \u0644\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0627\u0644\u0643\u062b\u064a\u0631 \u0645\u0646 \u0627\u0644\u0645\u0627\u0644 \u0627\u0644\u0630\u064a \u0642\u062f \u064a\u0646\u0641\u0642\u0648\u0646\u0647 \u0639\u0644\u0649 \u0627\u0644\u062d\u0645\u0644\u0627\u062a \u0627\u0644\u062a\u0633\u0648\u064a\u0642\u064a\u0629 \u0648\u0627\u0644\u062a\u0631\u0648\u064a\u062c\u064a\u0629 \u0644\u0627\u0643\u062a\u0633\u0627\u0628 \u0639\u0645\u0644\u0627\u0621 \u062c\u062f\u062f.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">\u0643\u064a\u0641\u064a\u0629 \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/h4>\n<p>\u0641\u064a\u0645\u0627 \u064a\u0644\u064a \u0628\u0639\u0636 \u0627\u0644\u0637\u0631\u0642 \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646\u0643 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0644\u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0646 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629.<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\"><span style=\"font-weight: 400;\">\u0635\u0627\u0641\u064a \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c<\/span><\/a><span style=\"font-weight: 400;\"> \u062a\u0633\u0627\u0639\u062f \u0641\u064a \u062a\u062d\u0644\u064a\u0644 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u064a\u062a\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0628\u0634\u0643\u0644 \u0645\u062a\u0643\u0631\u0631 \u0641\u064a \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a CSAT. \u062a\u0648\u0636\u062d \u0647\u0630\u0647 \u0627\u0644\u0645\u062f\u0648\u0646\u0629 \u0643\u064a\u0641 \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u062d\u0635\u0644 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0639\u0644\u0649 <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/nps-considered-good-net-promoter-score\/\"><span style=\"font-weight: 400;\">\u062f\u0631\u062c\u0629 NPS \u062c\u064a\u062f\u0629<\/span><\/a> <span style=\"font-weight: 400;\">.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0639\u062a\u0631\u0627\u0636 \u0627\u0644\u0648\u064a\u0628<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u062a\u0633\u0645\u062d \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0639\u062a\u0631\u0627\u0636 \u0627\u0644\u0648\u064a\u0628 \u0644\u0639\u062f\u062f \u0645\u0639\u064a\u0646 \u0645\u0646 \u0627\u0644\u0632\u0648\u0627\u0631 \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a 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\u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u0639\u0646\u062f\u0645\u0627 \u064a\u062a\u062d\u062f\u062b \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0646 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0623\u0648 \u0645\u0646\u062a\u062c\u0627\u062a\u0647\u0627 \u0623\u0648 \u062e\u062f\u0645\u0627\u062a\u0647\u0627 \u060c \u0641\u0625\u0646 \u0630\u0644\u0643 \u064a\u0648\u0636\u062d \u0643\u064a\u0641 \u064a\u0646\u0638\u0631\u0648\u0646 \u0625\u0644\u0649 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629. \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a \u060c \u064a\u062a\u0645\u062a\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0644\u0642\u062f\u0631\u0629 \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0641\u0648\u0631\u064a\u0629. \u0642\u062f \u064a\u0643\u0648\u0646 \u0647\u0630\u0627 \u062c\u064a\u062f\u0627 \u0623\u0648 \u0633\u064a\u0626\u0627. \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0633\u0627\u0639\u062f\u0643 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0642\u0646\u0648\u0627\u062a \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a \u0645\u062b\u0644 Facebook \u0623\u0648 Instagram \u0623\u0648 LinkedIn \u0623\u0648 Twitter \u0641\u064a \u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0647\u0630\u0647 \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0648\u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0623\u062f\u0648\u0627\u062a\u0647\u0645 \u0645\u062b\u0644 \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0648\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u0627\u0644\u0645\u0628\u0627\u0634\u0631\u0629 \u0648\u0645\u0627 \u0625\u0644\u0649 \u0630\u0644\u0643.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u062f\u0631\u062f\u0634\u0627\u062a \u0645\u0648\u0642\u0639 \u0645\u0628\u0627\u0634\u0631<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u062c\u0645\u064a\u0639 \u0645\u0648\u0627\u0642\u0639 \u0627\u0644\u0648\u064a\u0628 \u0644\u062f\u064a\u0647\u0627 \u0627\u0644\u0642\u062f\u0631\u0629 \u0627\u0644\u0622\u0646 \u0639\u0644\u0649 \u062f\u0639\u0645 \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0627\u062a \u0627\u0644\u0645\u0628\u0627\u0634\u0631\u0629 \u060c \u0648\u0645\u0639\u0638\u0645 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0643\u0628\u064a\u0631\u0629 \u0648\u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0644\u062f\u064a\u0647\u0627 \u0627\u0644\u0642\u062f\u0631\u0629 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\u062a\u0633\u0627\u0639\u062f\u0643 \u0641\u064a \u0625\u062f\u0627\u0631\u0629 \u0645\u0628\u0627\u062f\u0631\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062a\u0628\u0639\u0647\u0627 \u0648\u0642\u064a\u0627\u0633\u0647\u0627. \u062c\u0631\u0628 \u0627\u0644\u0646\u0638\u0627\u0645 \u0627\u0644\u0623\u0633\u0627\u0633\u064a \u060c \u0641\u0623\u0646\u062a \u0628\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u0625\u062f\u062e\u0627\u0644 \u0628\u0637\u0627\u0642\u062a\u0643 \u0627\u0644\u0627\u0626\u062a\u0645\u0627\u0646\u064a\u0629 \u060c \u0648\u064a\u0633\u062a\u063a\u0631\u0642 \u0627\u0644\u062a\u0633\u062c\u064a\u0644 \u0623\u0642\u0644 \u0645\u0646 \u062f\u0642\u064a\u0642\u0629.<\/span><\/p>\n<p class=\"p1\" style=\"text-align: left;\"><strong>\u0647\u0644 \u062a\u062a\u0637\u0644\u0639 \u0625\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0621 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u0645\u0639 <a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\">QuestionPro CX<\/a> \u061f<\/strong> \u0627\u0643\u062a\u0634\u0641 \u0627\u0644\u0645\u0632\u064a\u062f \u062d\u0648\u0644 \u0643\u064a\u0641\u064a\u0629 \u0625\u0633\u0639\u0627\u062f \u0639\u0645\u0644\u0627\u0626\u0643 \u0641\u064a \u0643\u0644 \u0646\u0642\u0637\u0629 \u0627\u062a\u0635\u0627\u0644 \u0648\u062a\u062d\u0648\u064a\u0644\u0647\u0645 \u0625\u0644\u0649 \u062f\u0639\u0627\u0629 \u0644\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629.<\/p>\n<p class=\"p1\" style=\"text-align: center;\"><span style=\"font-weight: 400;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>\u0627\u0634\u062a\u0631\u0643 \u0641\u064a \u0627\u0644\u0646\u0633\u062e\u0629 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