{"id":730708,"date":"2019-05-20T04:49:12","date_gmt":"2019-05-20T11:49:12","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%d8%a7%d8%b3%d8%aa%d9%82%d8%b5%d8%a7%d8%a1-%d8%a7%d9%84%d8%aa%d8%b9%d9%84%d9%8a%d9%82%d8%a7%d8%aa-%d8%a7%d9%84%d8%aa%d8%b9%d8%b1%d9%8a%d9%81-%d8%8c-%d8%b3%d8%a8%d8%a8-%d8%a3%d9%87%d9%85%d9%8a%d8%aa\/"},"modified":"2022-12-20T09:12:43","modified_gmt":"2022-12-20T09:12:43","slug":"%d8%a7%d8%b3%d8%aa%d9%82%d8%b5%d8%a7%d8%a1-%d8%a7%d9%84%d8%aa%d8%b9%d9%84%d9%8a%d9%82%d8%a7%d8%aa-%d8%a7%d9%84%d8%aa%d8%b9%d8%b1%d9%8a%d9%81-%d8%8c-%d8%b3%d8%a8%d8%a8-%d8%a3%d9%87%d9%85%d9%8a%d8%aa","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ar\/%d8%a7%d8%b3%d8%aa%d9%82%d8%b5%d8%a7%d8%a1-%d8%a7%d9%84%d8%aa%d8%b9%d9%84%d9%8a%d9%82%d8%a7%d8%aa-%d8%a7%d9%84%d8%aa%d8%b9%d8%b1%d9%8a%d9%81-%d8%8c-%d8%b3%d8%a8%d8%a8-%d8%a3%d9%87%d9%85%d9%8a%d8%aa\/","title":{"rendered":"\u0627\u0633\u062a\u0642\u0635\u0627\u0621 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a: \u0627\u0644\u062a\u0639\u0631\u064a\u0641 \u060c \u0633\u0628\u0628 \u0623\u0647\u0645\u064a\u062a\u0647 \u060c \u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u0625\u0646\u0634\u0627\u0621 \u060c \u0648\u0627\u0644\u0645\u0632\u0627\u064a\u0627"},"content":{"rendered":"<div class=\"tags-wrap\">\n<p class=\"content-index\" style=\"margin-top: 0;\">\u0641\u0647\u0631\u0633 \u0627\u0644\u0645\u062d\u062a\u0648\u0649<\/p>\n<ol style=\"font-weight: 400; margin: 0 30px; line-height: 22px;\">\n<li><a href=\"#What_is_a_feedback_survey\">\u0645\u0627 \u0647\u0648 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u0631\u0623\u064a\u061f<\/a><\/li>\n<li><a href=\"#Why_feedback_survey_matters\">\u0644\u0645\u0627\u0630\u0627 \u064a\u0647\u0645 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u0622\u0631\u0627\u0621\u061f<\/a><\/li>\n<li><a href=\"#How_to_create_a_feedback_survey\">\u0643\u064a\u0641 \u062a\u0646\u0634\u0626 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0631\u0623\u064a\u061f<\/a>\n<ol>\n<li><a href=\"#Design_an_engaging_powerful_feedback_survey\">\u062a\u0635\u0645\u064a\u0645 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0631\u0623\u064a \u062c\u0630\u0627\u0628 \u0648\u0645\u0648\u062b\u0648\u0642<\/a><\/li>\n<li><a href=\"#Align_the_survey_questionnaire_with_the_motive_of_the_survey\">\u0645\u0648\u0627\u0621\u0645\u0629 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0627\u0644\u0645\u0633\u062d \u0645\u0639 \u062f\u0627\u0641\u0639 \u0627\u0644\u062f\u0631\u0627\u0633\u0629<\/a><\/li>\n<li><a href=\"#Achieve_the_right_customer_journey_milestones\">\u062d\u0642\u0642 \u0645\u0639\u0627\u0644\u0645 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0627\u0644\u0635\u062d\u064a\u062d\u0629.<\/a><\/li>\n<\/ol>\n<\/li>\n<li><a href=\"#Advantages_of_a_feedback_survey\">\u0645\u0632\u0627\u064a\u0627 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u0622\u0631\u0627\u0621<\/a><\/li>\n<\/ol>\n<\/div>\n<p style=\"text-align: center;\"><strong>&#8220;<em>\u0646\u062d\u062a\u0627\u062c \u062c\u0645\u064a\u0639\u064b\u0627 \u0625\u0644\u0649 \u0623\u0634\u062e\u0627\u0635 \u064a\u0642\u062f\u0645\u0648\u0646 \u0644\u0646\u0627 \u0645\u0644\u0627\u062d\u0638\u0627\u062a. \u0647\u0643\u0630\u0627 \u0646\u062d\u0633\u0646.<\/em>&#8221; <\/strong><\/p>\n<p style=\"text-align: right;\">&#8211; \u0628\u064a\u0644 \u062c\u064a\u062a\u0633<\/p>\n<h2 id=\"What_is_a_feedback_survey\" class=\"blankurl\"><strong>\u0645\u0627 \u0647\u0648 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u0631\u0623\u064a\u061f<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\"><b>\u0645\u0633\u062d \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a<\/b> \u0647\u0648<\/span><span style=\"font-weight: 400;\"> \u0639\u0645\u0644\u064a\u0629 \u062a\u0633\u062a\u062e\u062f\u0645 \u0644\u062a\u062d\u062f\u064a\u062f \u0623\u0648 \u0642\u064a\u0627\u0633 \u0627\u0644\u0633\u0639\u0627\u062f\u0629 \u0648\u0627\u0644\u0631\u0636\u0627 \u0644\u0645\u062e\u062a\u0644\u0641 \u0643\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0623\u0648 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643\u064a\u0646. \u064a\u062a\u0645 \u0642\u064a\u0627\u0633\u0647 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u062a\u0628\u0627\u0639 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \/ \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0623\u0648 \u0628\u064a\u0626\u0629 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0627\u0644\u0634\u0631\u0643\u0629. \u064a\u062a\u0643\u0648\u0646 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0639\u0627\u062f\u0629 \u0645\u0646 \u0623\u0633\u0626\u0644\u0629 \u0645\u0635\u0645\u0645\u0629 \u0628\u062f\u0642\u0629 \u062a\u0647\u062f\u0641 \u0625\u0644\u0649 \u0641\u0647\u0645 \u0645\u0633\u062a\u062e\u062f\u0645\u064a \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0628\u0634\u0643\u0644 \u0623\u0633\u0627\u0633\u064a. \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0647\u0648 \u0648\u0633\u064a\u0637 \u064a\u0645\u0646\u062d \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062d\u0631\u064a\u0629 \u0641\u064a \u0627\u0644\u062a\u0639\u0628\u064a\u0631 \u0639\u0646 \u062a\u062c\u0631\u0628\u062a\u0647\u0645 \u0648\u0645\u062a\u0637\u0644\u0628\u0627\u062a\u0647\u0645 \u0648\u0627\u0642\u062a\u0631\u0627\u062d\u0627\u062a\u0647\u0645 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0625\u062c\u0627\u0628\u0627\u062a\u0647\u0645.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0628\u064a\u0626\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u064a\u0648\u0645 \u0634\u062f\u064a\u062f\u0629 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629. \u0644\u0644\u0628\u0642\u0627\u0621 \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0628\u064a\u0626\u0629 \u060c \u062a\u0639\u062a\u0645\u062f \u063a\u0627\u0644\u0628\u064a\u0629 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0646\u0647\u062c\u064b\u0627 \u064a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0647\u0630\u0647 \u062a\u0633\u0627\u0639\u062f<\/span><span style=\"font-weight: 400;\"> \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0644\u062a\u0628\u0646\u064a \u062b\u0642\u0627\u0641\u0629 \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0641\u064a \u0627\u0644\u0648\u0627\u0642\u0639 \u060c \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u063a\u0627\u0644\u0628\u064a\u0629 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u0642\u0648\u062f\u0647\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0641\u0625\u0646 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u062a\u0634\u0628\u0647 \u0627\u0644\u0628\u0637\u0627\u0631\u064a\u0629 \u060c \u0645\u0645\u0627 \u064a\u062c\u0639\u0644\u0647\u0627 \u0645\u0633\u062a\u0645\u0631\u0629. \u0644\u0643\u0646 \u0627\u0644\u0628\u0637\u0627\u0631\u064a\u0629 \u0644\u0647\u0627 \u0646\u0642\u0637\u062a\u0627\u0646 &#8220;\u0633\u0644\u0628\u064a\u0629&#8221; \u0648 &#8220;\u0625\u064a\u062c\u0627\u0628\u064a\u0629&#8221;.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0648\u0628\u0627\u0644\u0645\u062b\u0644 \u060c \u0641\u0625\u0646 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0644\u0647 \u062c\u0627\u0646\u0628 \u0625\u064a\u062c\u0627\u0628\u064a (\u0645\u062f\u062d \u0644\u0645\u0646\u062a\u062c\u0643 \/ \u062e\u062f\u0645\u062a\u0643) \u0648\u0633\u0644\u0628\u064a (\u0627\u0646\u062a\u0642\u0627\u062f \u0644\u0645\u0646\u062a\u062c \/ \u062e\u062f\u0645\u0629). \u0645\u0646 \u0627\u0644\u0623\u0641\u0636\u0644 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0623\u0646\u0647\u0627 \u0647\u062f\u064a\u0629 \u062a\u0633\u062a\u062d\u0642 \u0627\u0644\u0627\u0647\u062a\u0645\u0627\u0645 \u0628\u0647\u0627. \u0644\u0623\u0646 \u0627\u0644\u0625\u0639\u062c\u0627\u0628 \u064a\u0639\u0637\u064a \u0627\u0644\u0642\u0648\u0629 \u0644\u0645\u0648\u0627\u0635\u0644\u0629 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0645\u0645\u062a\u0627\u0632 \u060c \u0648\u0627\u0644\u0646\u0642\u062f \u064a\u0642\u062f\u0645 \u0623\u0641\u0643\u0627\u0631\u064b\u0627 \u0644\u062c\u0639\u0644 \u0627\u0644\u0645\u0646\u062a\u062c \u0623\u0641\u0636\u0644.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0623\u062f\u0627\u0629 \u0641\u0639\u0627\u0644\u0629 <a href=\"https:\/\/www.questionpro.com\/blog\/how-to-collect-feedback-using-customer-feedback-tool\/\">\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0647\u064a \u0623\u0641\u0636\u0644 \u0637\u0631\u064a\u0642\u0629 \u0644\u0625\u062c\u0631\u0627\u0621 \u0645\u062b\u0644 \u0647\u0630\u0647 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a. \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0622\u0631\u0627\u0621 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643\u064a\u0646 \u0627\u0644\u0630\u064a \u064a\u0633\u0627\u0639\u062f \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0641\u064a \u0641\u0647\u0645 \u0631\u062f \u0641\u0639\u0644 \u0627\u0644\u0645\u0634\u062a\u0631\u064a\u0646 \u0641\u064a\u0645\u0627 \u064a\u062a\u0639\u0644\u0642 \u0628\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u0634\u0631\u0643\u0629 \u0623\u0648 \u062e\u062f\u0645\u0627\u062a\u0647\u0627 \u0623\u0648 \u0633\u064a\u0627\u0633\u0627\u062a\u0647\u0627. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0643\u0648\u0646<\/span> <span style=\"font-weight: 400;\">\u0631\u062f \u0641\u0639\u0644 \u0627\u0644\u0645\u0648\u0638\u0641<\/span><span style=\"font-weight: 400;\"> \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u064a\u0633\u0627\u0639\u062f \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u0641\u0647\u0645 \u0645\u0648\u0638\u0641\u064a\u0647\u0627. \u0645\u062e\u0627\u0648\u0641\u0647\u0645 \u062a\u062a\u0639\u0644\u0642 \u0628\u0628\u064a\u0626\u0629 \u0627\u0644\u0639\u0645\u0644 \u060c \u0648\u0627\u0644\u0622\u0631\u0627\u0621 \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 <\/span><span style=\"font-weight: 400;\">\u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0623\u062f\u0627\u0621\u060c<\/span><span style=\"font-weight: 400;\"> \u0623\u0648 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621. \u0628\u0627\u062e\u062a\u0635\u0627\u0631 \u060c \u0641\u0625\u0646 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0622\u0631\u0627\u0621 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0647\u0648 \u0623\u064a \u0634\u064a\u0621 \u0645\u062a\u0639\u0644\u0642 \u0628\u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0645\u062a\u0648\u0642\u0639 \u0648\u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0645\u0639\u0631\u0648\u0636.<\/span><\/p>\n<h2 class=\"heading-h3\"><a id=\"Why_feedback_survey_matters\" class=\"blankurl\"><\/a><strong>\u0644\u0645\u0627\u0630\u0627 \u062a\u062d\u062a\u0627\u062c \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a\u061f <\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">\u0633\u0648\u0627\u0621 \u0643\u0627\u0646\u062a \u0631\u062f\u0648\u062f \u0641\u0639\u0644 \u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0623\u0648 \u0631\u062f\u0648\u062f \u0641\u0639\u0644 \u0633\u0644\u0628\u064a\u0629 \u060c \u0644\u0627 \u064a\u0646\u0628\u063a\u064a \u0623\u0646 \u064a\u0647\u0645. \u0644\u0627 \u0628\u0623\u0633 \u0625\u0630\u0627 \u0646\u0638\u0631\u062a \u0627\u0644\u0634\u0631\u0643\u0629 \u0648\u0642\u0628\u0644\u062a \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u062f\u062e\u0644\u0627\u062a. \u0639\u0644\u0627\u0648\u0629 \u0639\u0644\u0649 \u0630\u0644\u0643 \u060c \u062a\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u0634\u0631\u0643\u0629 \u0627\u0644\u0631\u0624\u0649 \u0644\u062c\u0639\u0644\u0647\u0627 \u062f\u0648\u0631\u0629 \u0644\u0627 \u062a\u0646\u062a\u0647\u064a \u0645\u0646 \u062a\u062d\u0633\u064a\u0646 \u0645\u0646\u062a\u062c\u0627\u062a\u0647\u0627 \u0648\u062e\u062f\u0645\u0627\u062a\u0647\u0627 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 <a href=\"https:\/\/www.questionpro.com\/blog\/feedback-to-improve-customer-service\/\">\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a><\/span><span style=\"font-weight: 400;\">.  <\/span><\/p>\n<p><span style=\"\u201cdisplay:\" none=\"\" data-sumome-listbuilder-embed-id=\"318d9bb5c23af069311649b2d5cecb61146011105404c827bf395501c3e00b58\"><\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u062a\u0630\u0643\u0631 \u0623\u0646 \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0647\u064a \u0641\u064a \u0627\u0644\u0642\u0645\u0629 \u0644\u0623\u0646\u0647\u0627 \u0644\u0627 \u062a\u0631\u062a\u0627\u062d \u0628\u0639\u062f \u062a\u0644\u0642\u064a \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0633\u0644\u0628\u064a\u0629. \u0648\u0645\u0639 \u0630\u0644\u0643 \u060c \u0641\u0625\u0646 \u0639\u0645\u0644\u0647\u0645 \u064a\u0628\u062f\u0623 \u0628\u0639\u062f \u062a\u0644\u0642\u064a\u0647\u0645 \u0631\u062f\u0648\u062f \u0641\u0639\u0644 \u0645\u062a\u0634\u0627\u0626\u0645\u0629. \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0647\u0645 \u060c \u0641\u0625\u0646 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0644\u064a\u0633 \u0645\u062c\u0631\u062f \u0639\u0628\u0627\u0631\u0629 \u0628\u0644 \u0647\u0648 \u062c\u0647\u0648\u062f \u062f\u0624\u0648\u0628\u0629 \u0644\u062c\u0639\u0644 \u0623\u0641\u0636\u0644 \u0645\u0646\u062a\u062c\u0627\u062a\u0647\u0645 \u0623\u0641\u0636\u0644. \u064a\u0641\u0639\u0644\u0648\u0646 \u0630\u0644\u0643 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u062a\u0644\u0642\u0648\u0646\u0647\u0627 \u0645\u0646 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0628\u0623\u0643\u0645\u0644\u0647\u0627 \u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0648\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0645\u0648\u0631\u062f\u064a\u0646 \u0648\u0627\u0644\u0628\u0627\u0626\u0639\u064a\u0646 \u0648\u0623\u0635\u062d\u0627\u0628 \u0627\u0644\u0645\u0635\u0644\u062d\u0629. \u0625\u0630\u0627 \u0643\u0646\u062a \u062a\u0631\u064a\u062f \u0623\u0646 \u062a\u0643\u0648\u0646 \u0641\u064a \u0627\u0644\u0642\u0645\u0629 \u060c \u0641\u0644\u0627 \u062a\u0642\u0645 \u0641\u0642\u0637 \u0628\u0625\u062c\u0631\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u060c \u0648\u0644\u0643\u0646 \u0639\u0644\u064a\u0643 \u0623\u064a\u0636\u064b\u0627 \u0642\u0628\u0648\u0644\u0647\u0627 \u0648\u0641\u0647\u0645\u0647\u0627 \u061b \u062d\u062a\u0649 \u062a\u062a\u0645\u0643\u0646 \u0645\u0646 \u062a\u062d\u0648\u064a\u0644 \u0646\u0642\u0627\u0637 \u0636\u0639\u0641 \u0645\u0624\u0633\u0633\u062a\u0643 \u0625\u0644\u0649 \u0646\u0642\u0627\u0637 \u0642\u0648\u0629.<\/span><\/p>\n<h4 style=\"padding-left: 40px;\"><strong>1. \u0639\u0646\u062f\u0645\u0627 \u064a\u0643\u0648\u0646 \u0647\u0646\u0627\u0643 \u0639\u0645\u0644 \u060c \u0647\u0646\u0627\u0643 \u0645\u0644\u0627\u062d\u0638\u0627\u062a <\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">\u0633\u0648\u0627\u0621 \u0643\u0646\u062a \u062a\u0628\u064a\u0639 \u0645\u0646\u062a\u062c\u0627\u062a \u0623\u0648 \u062a\u0642\u062f\u0645 \u062e\u062f\u0645\u0627\u062a \u0623\u0648 \u062a\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u0646 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u060c \u062a\u0633\u0627\u0639\u062f\u0643 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u0639\u0644\u0649 \u0627\u0644\u0627\u0633\u062a\u0645\u0627\u0639 \u0625\u0644\u0649 \u0627\u0644\u0622\u0631\u0627\u0621 \u0648\u0627\u0644\u0627\u0642\u062a\u0631\u0627\u062d\u0627\u062a. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644 &#8211; \u064a\u0633\u0627\u0639\u062f \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0622\u0631\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0628\u0631 VoC \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u0641\u0647\u0645 \u0645\u0627 \u064a\u0641\u0643\u0631 \u0641\u064a\u0647 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u0627 \u064a\u062a\u0648\u0642\u0639\u0648\u0646\u0647. \u0643\u0645\u0627 \u064a\u062e\u0628\u0631\u0646\u0627 \u0623\u064a\u0636\u064b\u0627 \u0639\u0646 \u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646 \u062a\u062d\u0633\u064a\u0646\u0647\u0627 \u060c \u0648\u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0627\u0644\u062a\u064a \u064a\u0642\u0648\u0645 \u0628\u0647\u0627 \u0627\u0644\u0645\u0646\u0627\u0641\u0633\u0648\u0646 \u0628\u0634\u0643\u0644 \u0645\u062e\u062a\u0644\u0641 \u060c \u0648\u0642\u064a\u0627\u0633 \u0623\u062f\u0627\u0621 \u0627\u0644\u0645\u0646\u062a\u062c \u0642\u0628\u0644 \u0627\u0644\u0625\u0637\u0644\u0627\u0642. \u0641\u064a \u0643\u0644 \u0645\u0631\u0629 \u064a\u062a\u0648\u0627\u0635\u0644 \u0641\u064a\u0647\u0627 \u0646\u0634\u0627\u0637 \u062a\u062c\u0627\u0631\u064a \u0645\u0639 \u0639\u0645\u064a\u0644 \u0623\u0648 \u0645\u0648\u0638\u0641 \u0623\u0648 \u0628\u0627\u0626\u0639 \u0623\u0648 \u0635\u0627\u062d\u0628 \u0645\u0635\u0644\u062d\u0629 \u060c \u0641\u0625\u0646\u0647 \u064a\u0646\u063a\u0645\u0633 \u0641\u064a \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0644\u0641\u0638\u064a\u0629. \u0645\u0639 \u062a\u0637\u0648\u0631 <a href=\"https:\/\/www.questionpro.com\/feedback-software\/customer-feedback-software.html\">\u0623\u062f\u0648\u0627\u062a \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u0631\u0623\u064a<\/a> \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u060c \u064a\u062a\u0628\u0646\u0649 \u0627\u0644\u0645\u0632\u064a\u062f \u0648\u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a 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400;\">\u0625\u0646\u0647\u0627 \u0645\u0645\u0627\u0631\u0633\u0629 \u0623\u0641\u0636\u0644 \u0644\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0627\u0644\u0645\u0633\u062a\u062c\u064a\u0628\u064a\u0646 \u0648\u0625\u0639\u0644\u0627\u0645\u0647\u0645 \u0628\u0623\u0646 \u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0647\u0645 \u0645\u0647\u0645\u0629. \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0642\u064a\u0627\u0645 \u0628\u0630\u0644\u0643 \u060c \u062a\u064f\u0638\u0647\u0631 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0635\u0648\u0631\u0629 \u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0639\u0646 \u0623\u0639\u0645\u0627\u0644\u0647\u0627. \u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0630\u0644\u0643 \u060c \u0641\u0625\u0646 \u0625\u0628\u0644\u0627\u063a \u0627\u0644\u0645\u0633\u062a\u062c\u064a\u0628\u064a\u0646 \u0628\u0623\u0646 \u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0647\u0645 \u062a\u064f\u062d\u062f\u062b \u0627\u0644\u062a\u063a\u064a\u064a\u0631 \u0627\u0644\u0630\u064a \u064a\u062a\u0648\u0642\u0639\u0648\u0646\u0647 \u0647\u0648 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0645\u0645\u062a\u0627\u0632\u0629 \u0644\u062a\u0648\u0641\u064a\u0631 \u062a\u062c\u0631\u0628\u0629 \u0645\u0631\u0636\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/p>\n<h4 style=\"padding-left: 40px;\"><b>3. \u0627\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0644\u062a\u062d\u0641\u064a\u0632 \u0627\u0644\u062a\u063a\u064a\u064a\u0631 <\/b><\/h4>\n<p><span style=\"font-weight: 400;\">\u0639\u0646\u062f\u0645\u0627 \u062a\u0637\u0644\u0628 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u060c \u0641\u0623\u0646\u062a \u062a\u062f\u0639\u0648\u0647\u0645 \u0641\u064a \u0639\u0645\u0644\u064a\u0629 \u062a\u062d\u0641\u0632 \u0627\u0644\u062a\u063a\u064a\u064a\u0631. \u0641\u0647\u064a \u0644\u0627 \u062a\u062c\u0639\u0644\u0647\u0627 \u062c\u0632\u0621\u064b\u0627 \u0645\u0646 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u062a\u0642\u0648\u062f \u0627\u0644\u0627\u0628\u062a\u0643\u0627\u0631 \u0641\u062d\u0633\u0628 \u060c \u0628\u0644 \u0625\u0646\u0647\u0627 \u062a\u0633\u0627\u0639\u062f \u0623\u064a\u0636\u064b\u0627 \u0641\u064a \u0632\u064a\u0627\u062f\u0629 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u062c\u0627\u0647 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0639\u0646\u062f\u0645\u0627 \u064a\u0634\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0644\u0627\u0646\u062a\u0645\u0627\u0621 \u060c \u064a\u0628\u062f\u0623\u0648\u0646 \u0641\u064a \u0627\u0644\u0646\u0638\u0631 \u0625\u0644\u0649 \u0645\u0646\u062a\u062c\u0627\u062a\u0643 \u0623\u0648 \u062e\u062f\u0645\u0627\u062a\u0643 \u0645\u0646 \u0645\u0646\u0638\u0648\u0631 \u0645\u062e\u062a\u0644\u0641. \u0625\u0646 \u0633\u0624\u0627\u0644 \u0627\u0644\u0645\u0633\u062a\u062c\u064a\u0628\u064a\u0646 \u0639\u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643\u0648\u0646 \u0623\u0648 \u0627\u0644\u0645\u0648\u0638\u0641\u0648\u0646 \u0644\u062a\u0642\u062f\u064a\u0645 \u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0647\u0645 \u064a\u0634\u0628\u0647 \u0625\u0646\u0634\u0627\u0621 \u0648\u0625\u062e\u0628\u0627\u0631\u0647\u0645 \u0628\u0623\u0646 \u0622\u0631\u0627\u0626\u0647\u0645 \u0645\u0647\u0645\u0629 \u0644\u0635\u064a\u0627\u063a\u0629 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0627\u0644\u0639\u0645\u0644. \u062a\u0639\u0645\u0644 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0648\u0627\u0631\u062f\u0629 \u0645\u0646 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\u0623\u0646 \u062a\u0639\u062a\u0628\u0631 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0627\u0644\u062c\u064a\u062f\u0629 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0633\u0644\u0628\u064a\u0629 \u0628\u0645\u062b\u0627\u0628\u0629 &#8220;\u0648\u0642\u0648\u062f&#8221; \u0644\u062a\u062d\u0633\u064a\u0646 \u0623\u062f\u0627\u0626\u0647\u0627. \u064a\u0633\u0627\u0639\u062f \u0627\u0644\u0646\u0642\u062f \u0627\u0644\u0633\u0644\u0628\u064a \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0641\u064a \u0627\u062a\u062e\u0627\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0623\u0641\u0636\u0644 \u0639\u0646\u062f\u0645\u0627 \u064a\u062a\u0645 \u0627\u0644\u0639\u062b\u0648\u0631 \u0639\u0644\u064a\u0647 \u0639\u0644\u0649 \u0623\u0646\u0647 \u0631\u062f\u0648\u062f \u0641\u0639\u0644 \u0628\u0646\u0627\u0621\u0629. \u062a\u0647\u062f\u0641 \u0647\u0630\u0647 \u0627\u0644\u0642\u0631\u0627\u0631\u0627\u062a \u0625\u0644\u0649 \u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0623\u062f\u0627\u0621 \u0648\u0627\u0644\u0631\u0636\u0627.<\/span><\/p>\n<h4 style=\"padding-left: 40px;\"><b>5. \u0645\u0633\u062d \u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629 \u0647\u0648 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062a\u0639\u0644\u0645 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 <\/b><\/h4>\n<p><span style=\"font-weight: 400;\">\u0643\u0644 \u0645\u0627 \u064a\u062a\u0637\u0644\u0628\u0647 \u0627\u0644\u0623\u0645\u0631 \u0647\u0648 \u0628\u0639\u0636 \u0627\u0644\u0648\u0642\u062a \u060c \u0648\u0627\u0644\u062a\u0641\u0643\u064a\u0631 \u0627\u0644\u0628\u0646\u0627\u0621 \u060c \u0648\u0627\u0644\u0634\u063a\u0641 \u0628\u0642\u064a\u0627\u062f\u0629 \u0627\u0644\u062a\u063a\u064a\u064a\u0631 \u060c \u0648\u0628\u0631\u0646\u0627\u0645\u062c<\/span> <a href=\"https:\/\/www.questionpro.com\/feedback-software\/\"><span style=\"font-weight: 400;\">\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0622\u0631\u0627\u0621<\/span><\/a> \u062c\u064a\u062f <span style=\"font-weight: 400;\">\u0644\u062c\u0645\u0639 \u0627\u0644\u0622\u0631\u0627\u0621 \u0645\u0646 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643\u064a\u0646 \u0648\u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u062a\u0639\u062a\u0628\u0631 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u0645\u0631\u0629 \u0627\u0644\u062a\u064a \u062a\u0634\u0645\u0644 \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u062e\u062a\u0644\u0641\u0629 \u0645\u0646 \u0627\u0644\u0645\u0633\u062a\u062c\u064a\u0628\u064a\u0646 \u0623\u062d\u062f \u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0641\u064a \u0627\u0644\u0639\u0635\u0631 \u0627\u0644\u062d\u062f\u064a\u062b. \u0627\u0628\u0642 \u0645\u062a\u0633\u0642\u064b\u0627 \u0645\u0639 \u0627\u0644\u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u062a\u0646\u0638\u064a\u0645\u064a\u0629 \u060c \u0648\u0642\u0645 \u0628\u062a\u0637\u0648\u064a\u0631 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u060c \u0648\u062a\u0633\u0631\u064a\u0639 \u0627\u0644\u0623\u062f\u0627\u0621 \u060c \u0648\u0625\u062c\u0631\u0627\u0621 \u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0639\u0644\u0649 \u0627\u0644\u0645\u0646\u062a\u062c \/ \u0627\u0644\u062e\u062f\u0645\u0629 \u060c \u0648\u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u0639\u0644\u0627\u0642\u0627\u062a \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0639\u062a\u0645\u0627\u062f \u0623\u062f\u0627\u0629 \u0627\u0633\u062a\u0642\u0635\u0627\u0621 \u0645\u0641\u064a\u062f\u0629 \u0644\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a.<\/span><\/p>\n<p style=\"text-align: center;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?sourceRef=blog\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>\u0625\u0646\u0634\u0627\u0621 \u062d\u0633\u0627\u0628 \u0645\u062c\u0627\u0646\u064a<\/strong><\/a><\/p>\n<h2 class=\"heading-h3\"><a id=\"How_to_create_a_feedback_survey\" class=\"blankurl\"><\/a><strong>\u0643\u064a\u0641\u064a\u0629 \u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0631\u0623\u064a\u061f <\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">\u0641\u064a \u062d\u0627\u0644\u0629 \u0625\u0633\u0627\u0621\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u060c \u0633\u064a\u0624\u062f\u064a \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0625\u0644\u0649 \u062d\u062f\u0648\u062b \u062e\u0637\u0623 \u0641\u0627\u062f\u062d. \u0648\u0645\u0639 \u0630\u0644\u0643 \u060c \u0641\u0625\u0646\u0647 \u064a\u0635\u0628\u062d \u0642\u0648\u064a\u064b\u0627 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\u062e\u0627\u0637\u0626. \u064a\u0635\u0628\u062d \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0628\u0644\u0627 \u0645\u0639\u0646\u0649 \u0639\u0646\u062f\u0645\u0627 \u062a\u0641\u0633\u062f\u0647 \u0628\u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u060c \u0623\u0648 \u062a\u0633\u062a\u062e\u062f\u0645 \u0623\u0633\u0626\u0644\u0629 \u0625\u0631\u0634\u0627\u062f\u064a\u0629 \u060c \u0623\u0648 \u0623\u0633\u0626\u0644\u0629 \u0645\u0635\u0627\u063a\u0629 \u0628\u0634\u0643\u0644 \u0633\u064a\u0621 \u060c \u0623\u0648 \u062a\u0637\u0631\u062d \u0623\u0633\u0626\u0644\u0629 \u0644\u0627 \u0635\u0644\u0629 \u0644\u0647\u0627 \u0628\u062f\u0648\u0627\u0641\u0639\u0643. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u062a\u0634\u064a\u0631 \u0627\u0644\u0623\u0628\u062d\u0627\u062b \u0627\u0644\u062d\u062f\u064a\u062b\u0629 \u0627\u0644\u062a\u064a \u0623\u062c\u0631\u062a\u0647\u0627 Cint \u0625\u0644\u0649 \u0623\u0646 62 \u066a \u0645\u0646 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643\u064a\u0646 \u064a\u0645\u064a\u0644\u0648\u0646 \u0625\u0644\u0649 \u0627\u0644\u0634\u0631\u0627\u0621 \u0645\u0646 \u0639\u0644\u0627\u0645\u0629 \u062a\u062c\u0627\u0631\u064a\u0629 \u0637\u0644\u0628\u062a \u0645\u0646\u0647\u0645 \u0625\u0628\u062f\u0627\u0621 \u0631\u0623\u064a. \u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0630\u0644\u0643 \u060c \u064a\u0634\u0639\u0631 52\u066a \u0645\u0646 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643\u064a\u0646 \u0628\u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0648\u0644\u0627\u0621 \u0639\u0646\u062f\u0645\u0627 \u062a\u0637\u0644\u0628 \u0645\u0646\u0647\u0645 \u0639\u0644\u0627\u0645\u0629 \u062a\u062c\u0627\u0631\u064a\u0629 \u0645\u0639\u064a\u0646\u0629 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u062a\u0639\u0644\u064a\u0642\u0627\u062a. \u0644\u0630\u0644\u0643 \u060c \u0623\u0646\u062a \u0628\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0645\u0635\u0645\u0645 \u0628\u0634\u0643\u0644 \u0635\u062d\u064a\u062d \u064a\u0644\u0642\u064a \u0646\u0638\u0631\u0629 \u062e\u0627\u0637\u0641\u0629 \u0645\u0628\u0627\u0634\u0631\u0629 \u0639\u0644\u0649 \u0623\u062f\u0645\u063a\u0629 \u0627\u0644\u0646\u0627\u0633 \u0648\u064a\u0643\u062a\u0634\u0641 \u0625\u062f\u0631\u0627\u0643\u0647\u0645.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0641\u064a QuestionPro \u060c \u0644\u062f\u064a\u0646\u0627 \u0633\u0646\u0648\u0627\u062a \u0645\u0646 \u0627\u0644\u062e\u0628\u0631\u0629 \u0644\u062a\u0635\u0645\u064a\u0645 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0645\u062b\u0627\u0644\u064a\u0629 \u062a\u0644\u0628\u064a \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0648\u0627\u0644\u064a\u0648\u0645 \u0646\u0634\u0627\u0631\u0643\u0643 \u0646\u0638\u0631\u064a\u062a\u0646\u0627 \u0627\u0644\u0633\u0631\u064a\u0629 \u0627\u0644\u0645\u0643\u0648\u0646\u0629 \u0645\u0646 \u062b\u0644\u0627\u062b \u062e\u0637\u0648\u0627\u062a<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>\u0627\u0644\u062e\u0637\u0648\u0629 1:<\/b> <span style=\"font-weight: 400;\">\u0635\u0645\u0645 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u064b\u0627 \u0645\u0645\u062a\u0639\u064b\u0627 \u0644\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u064a\u0642\u062f\u0645 \u062a\u062c\u0631\u0628\u0629 &#8220;\u062d\u0648\u0644 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629&#8221;.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>\u0627\u0644\u062e\u0637\u0648\u0629 2:<\/b> <span style=\"font-weight: 400;\">\u0642\u0645 \u0628\u0645\u0648\u0627\u0621\u0645\u0629 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0645\u0639 \u062f\u0627\u0641\u0639 \u0627\u0644\u0645\u0633\u062d.<\/span><\/li>\n<li><b>\u0627\u0644\u062e\u0637\u0648\u0629 3:<\/b> <span style=\"font-weight: 400;\">\u062f\u0639 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u064a\u062d\u0642\u0642 \u0627\u0644\u0645\u0639\u0627\u0644\u0645 \u0627\u0644\u0635\u062d\u064a\u062d\u0629 \u0644\u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644.<\/span><a id=\"Design_an_engaging_powerful_feedback_survey\" class=\"blankurl\"><\/a><\/li>\n<\/ul>\n<h3 class=\"heading-h3\"><strong>\u062a\u0635\u0645\u064a\u0645 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0631\u0623\u064a \u062c\u0630\u0627\u0628 \u0648\u0645\u0648\u062b\u0648\u0642<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">\u064a\u062c\u0628 \u0623\u0646 \u064a\u0646\u062a\u062c \u0639\u0646 \u0627\u0644\u0645\u0633\u062d \u0627\u0644\u0645\u0635\u0645\u0645 \u0628\u0634\u0643\u0644 \u0634\u0627\u0645\u0644 \u0645\u0639\u062f\u0644 \u0625\u062a\u0645\u0627\u0645 \u0645\u0639\u0642\u0648\u0644. \u0642\u0645 \u0628\u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0645\u0646 \u0634\u0623\u0646\u0647 \u0623\u0646 \u064a\u0628\u0642\u064a \u0627\u0644\u0645\u0633\u062a\u062c\u064a\u0628\u064a\u0646 \u0627\u0644\u0645\u062d\u062a\u0645\u0644\u064a\u0646 \u0645\u0647\u062a\u0645\u064a\u0646 \u0648\u0645\u062a\u062d\u0645\u0633\u064a\u0646. \u0635\u0645\u0645 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u064b\u0627 \u0628\u0637\u0631\u064a\u0642\u0629 \u062a\u062e\u0644\u0642 \u0628\u064a\u0626\u0629 \u0645\u0631\u064a\u062d\u0629 \u0648\u0645\u0644\u0627\u0626\u0645\u0629 \u0644\u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u062c\u0645\u0647\u0648\u0631 \u0648\u0627\u0647\u062a\u0645\u0627\u0645\u0627\u062a\u0647 \u0648\u0639\u0627\u062f\u0627\u062a \u0627\u0644\u062a\u0635\u0641\u062d \u060c \u0648\u0627\u0644\u0623\u0647\u0645 \u0645\u0646 \u0630\u0644\u0643 \u060c \u0625\u0644\u0649 \u0623\u062c\u0647\u0632\u062a\u0647\u0645 \u0627\u0644\u0645\u062d\u0645\u0648\u0644\u0629.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0625\u0644\u064a\u0643 \u0628\u0639\u0636 \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0627\u0644\u062a\u064a \u0633\u062a\u0633\u0627\u0639\u062f\u0643 \u0639\u0644\u0649 \u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0631\u0623\u064a \u0631\u0627\u0626\u0639\u0629<\/span><\/p>\n<ul>\n<li>\n<h4><b>\u0627\u062c\u0639\u0644 \u0637\u0648\u0644 \u0627\u0644\u0645\u0633\u062d \u0623\u0642\u0635\u0631 <\/b><\/h4>\n<\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0627\u0644\u062c\u064a\u062f \u064a\u062a\u0628\u0639 \u0645\u0628\u062f\u0623 &#8220;\u0627\u0644\u0623\u0642\u0644 \u0647\u0648 \u0627\u0644\u0623\u0643\u062b\u0631&#8221;. \u0639\u0646\u062f\u0645\u0627 \u064a\u062a\u0645 \u0627\u0633\u062a\u0647\u062f\u0627\u0641 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0648\u0645\u0648\u0627\u0621\u0645\u062a\u0647\u0627 \u0645\u0639 \u062f\u0627\u0641\u0639\u0643 \u060c \u0641\u0625\u0646\u0647\u0627 \u062a\u0633\u0627\u0639\u062f \u0641\u064a \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0637\u0648\u0644 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0623\u0642\u0635\u0631. \u0625\u0646\u0647 \u0644\u0645\u0646 \u062f\u0648\u0627\u0639\u064a \u062a\u0642\u062f\u064a\u0631\u0646\u0627 \u0623\u0646 \u0644\u0627 \u064a\u062d\u062a\u0648\u064a \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0639\u0644\u0649 \u0623\u0643\u062b\u0631 \u0645\u0646 \u062e\u0645\u0633\u0629 \u0623\u0633\u0626\u0644\u0629. <\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u0639\u0627\u062f\u0629\u064b \u0645\u0627 \u062a\u062d\u062a\u0648\u064a \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u0627\u0644\u0623\u0643\u062b\u0631 \u0641\u0627\u0626\u062f\u0629 \u0639\u0644\u0649 \u0633\u0624\u0627\u0644\u064a\u0646. \u0627\u0644\u0623\u0648\u0644 \u0647\u0648 \u0633\u0624\u0627\u0644 Net Promoter Score \u060c \u0648\u0627\u0644\u062b\u0627\u0646\u064a \u0647\u0648 \u0633\u0624\u0627\u0644 \u0645\u0641\u062a\u0648\u062d \u064a\u0637\u0644\u0628 \u0645\u0646 \u0627\u0644\u0645\u0633\u062a\u062c\u064a\u0628\u064a\u0646 \u0623\u0646 \u064a\u0635\u0641\u0648\u0627 \u0628\u0643\u0644\u0645\u0627\u062a\u0647\u0645 \u0627\u0644\u062e\u0627\u0635\u0629 \u0627\u0644\u0633\u0628\u0628 \u0648\u0631\u0627\u0621 \u0625\u062c\u0627\u0628\u062a\u0647\u0645 \u0639\u0644\u0649 \u0627\u0644\u0633\u0624\u0627\u0644 \u0627\u0644\u0623\u0648\u0644.<\/span><\/p>\n<ul>\n<li>\n<h4><b>\u0627\u0637\u0631\u062d \u0633\u0624\u0627\u0644\u0627\u064b \u0643\u0645\u064a\u0627\u064b \u0648\u0627\u062d\u062f\u0627\u064b \u0639\u0644\u0649 \u0627\u0644\u0623\u0642\u0644 <\/b><\/h4>\n<\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u0639\u0646\u062f\u0645\u0627 \u062a\u0646\u0648\u064a \u062c\u0645\u0639 \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0645\u0646 \u0627\u0644\u0645\u0633\u062a\u062c\u064a\u0628\u064a\u0646 \u060c \u0641\u0625\u0646 \u0637\u0631\u062d \u0623\u0633\u0626\u0644\u0629 \u0645\u0641\u062a\u0648\u062d\u0629 \u0639\u0644\u064a\u0647\u0645 \u0644\u0627 \u064a\u0643\u0641\u064a. \u0639\u0644\u0627\u0648\u0629 \u0639\u0644\u0649 \u0630\u0644\u0643 \u060c \u0633\u064a\u0635\u0628\u062d \u0645\u0646 \u0627\u0644\u0635\u0639\u0628 \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0625\u062c\u0627\u0628\u0627\u062a \u0641\u064a \u0646\u0647\u0627\u064a\u0629 \u0627\u0644\u0645\u0637\u0627\u0641 \u0623\u0648 \u0627\u0644\u0639\u062b\u0648\u0631 \u0639\u0644\u0649 \u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a. <\/span><span style=\"font-weight: 400;\">\u0645\u0646 \u0646\u0627\u062d\u064a\u0629 \u0623\u062e\u0631\u0649 \u060c \u062a\u0633\u0645\u062d<\/span> <a href=\"https:\/\/www.questionpro.com\/blog\/quantitative-survey-questions\/\"><span style=\"font-weight: 400;\">\u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0643\u0645\u064a\u0629<\/span><\/a> \u0644\u0644\u0645\u0633\u062a\u062c\u064a\u0628\u064a\u0646 \u0628\u0627\u0644\u0625\u062c\u0627\u0628\u0629 \u0639\u0644\u0649 \u0627\u0644\u0633\u0624\u0627\u0644 \u0628\u0634\u0643\u0644 \u0631\u0642\u0645\u064a. <\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u0625\u0646 \u0633\u0624\u0627\u0644 \u062f\u0631\u062c\u0629 \u0627\u0644\u0645\u0631\u0648\u062c \u0627\u0644\u0635\u0627\u0641\u064a \u0627\u0644\u0630\u064a \u064a\u062a\u0631\u0627\u0648\u062d \u0645\u0646 1 \u0625\u0644\u0649 10 \u0648\u0645\u0646 &#8220;\u0623\u0648\u0627\u0641\u0642 \u0628\u0634\u062f\u0629&#8221; \u0625\u0644\u0649 &#8220;\u0644\u0627 \u0623\u0648\u0627\u0641\u0642 \u0628\u0634\u062f\u0629&#8221; \u0623\u0648 \u0645\u0646 &#8220;\u0631\u0627\u0636\u064d \u0628\u0634\u062f\u0629&#8221; \u0625\u0644\u0649 &#8220;\u063a\u064a\u0631 \u0631\u0627\u0636\u064d \u0628\u0634\u062f\u0629&#8221; \u064a\u062c\u0639\u0644 \u0645\u0646 \u0627\u0644\u0633\u0647\u0644 \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0625\u062c\u0627\u0628\u0629. \u064a\u0645\u0646\u062d\u0643 \u0627\u0644\u0633\u0624\u0627\u0644 \u0627\u0644\u0643\u0645\u064a \u0627\u0644\u062d\u0631\u064a\u0629 \u0641\u064a \u062a\u0636\u0645\u064a\u0646 \u0645\u0642\u064a\u0627\u0633 \u0641\u064a \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u064a\u0645\u0643\u0646\u0643 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u064a\u0647 \u0636\u0628\u0637 \u0639\u0627\u0645\u0644 \u0627\u0644\u062a\u0635\u0641\u064a\u0629 \u0648\u0645\u0642\u0627\u0631\u0646\u0629 \u0627\u0644\u0631\u062f\u0648\u062f \u0627\u0644\u0646\u0648\u0639\u064a\u0629.<\/span><\/p>\n<ul>\n<li>\n<h4><b>\u064a\u062c\u0628 \u0623\u0646 \u062a\u062a\u0636\u0645\u0646 \u0627\u0644\u0625\u062c\u0627\u0628\u0627\u062a \u062e\u064a\u0627\u0631\u0627\u062a \u0645\u062a\u0648\u0627\u0632\u0646\u0629 <\/b><\/h4>\n<\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u0627\u062c\u0639\u0644 \u0645\u0646 \u0627\u0644\u0645\u0639\u062a\u0627\u062f \u0648\u0636\u0639 \u062e\u064a\u0627\u0631\u0627\u062a \u0645\u062a\u0645\u0627\u062b\u0644\u0629 \u060c \u062e\u0627\u0635\u0629\u064b \u0639\u0646\u062f \u0648\u0636\u0639 NPS \u0623\u0648 \u0633\u0624\u0627\u0644 \u0643\u0645\u064a. \u064a\u0639\u062f \u0627\u0644\u0646\u0637\u0627\u0642 \u0627\u0644\u0630\u064a \u064a\u0628\u062f\u0623 \u0645\u0646 \u063a\u064a\u0631 \u0631\u0627\u0636\u064d \u062c\u062f\u064b\u0627 \u0625\u0644\u0649 \u0631\u0627\u0636\u064d \u0646\u0648\u0639\u064b\u0627 \u0645\u0627 \u0648\u0645\u0646 \u0645\u062d\u0627\u064a\u062f \u0625\u0644\u0649 \u0631\u0627\u0636\u064d \u062c\u062f\u064b\u0627 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\u0644\u0645\u0646\u062a\u062c\u0627\u062a\u0643. \u062e\u0627\u0635\u0629 \u0639\u0646\u062f \u0625\u0636\u0627\u0641\u0629 \u0633\u0624\u0627\u0644 \u0645\u062a\u0639\u0644\u0642 \u0628\u0627\u0644\u0645\u0646\u062a\u062c. \u0633\u064a\u062c\u0639\u0644 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u0622\u0631\u0627\u0621 \u0623\u0643\u062b\u0631 \u062c\u0627\u0630\u0628\u064a\u0629.<\/span><\/p>\n<ul>\n<li>\n<h4><b>\u064a\u062c\u0628 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0627\u0644\u0645\u0633\u062d \u0645\u062d\u0633\u0651\u0646\u064b\u0627 \u0644\u0644\u062c\u0648\u0651\u0627\u0644 <\/b><\/h4>\n<\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">\u0628\u062f\u0623\u062a Google \u0641\u064a \u0625\u0639\u0637\u0627\u0621 \u0627\u0644\u0623\u0647\u0645\u064a\u0629 \u0627\u0644\u0648\u0627\u062c\u0628\u0629 \u0644\u0641\u0647\u0631\u0633\u0629 \u0627\u0644\u062c\u0648\u0627\u0644 \u0623\u0648\u0644\u0627\u064b. \u0639\u0644\u0627\u0648\u0629 \u0639\u0644\u0649 \u0630\u0644\u0643 \u060c \u0628\u0639\u062f \u0623\u0646 \u0627\u062d\u062a\u0644\u062a \u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u0627\u0644\u0645\u062d\u0645\u0648\u0644\u0629 \u0645\u0642\u0639\u062f\u064b\u0627 \u0623\u0645\u0627\u0645\u064a\u064b\u0627 \u0641\u064a \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u060c \u064a\u062e\u062a\u0627\u0631 \u0627\u0644\u0645\u0632\u064a\u062f \u0648\u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0623\u0634\u062e\u0627\u0635 \u0625\u0643\u0645\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0639\u0644\u0649 \u0647\u0648\u0627\u062a\u0641\u0647\u0645 \u0627\u0644\u0645\u062d\u0645\u0648\u0644\u0629. \u0644\u0630\u0644\u0643 \u060c \u0623\u0635\u0628\u062d \u0645\u0646 \u0627\u0644\u0636\u0631\u0648\u0631\u064a \u0625\u0646\u0634\u0627\u0621 \u0646\u0633\u062e\u0629 \u0645\u062d\u0645\u0648\u0644\u0629 \u0645\u0646 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\u062f\u0627\u0641\u0639 \u0627\u0644\u0645\u0633\u062d<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">\u064a\u0639\u062f \u062a\u0642\u0644\u064a\u0644 \u0627\u0633\u062a\u063a\u0631\u0627\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u062d\u062f \u0627\u0644\u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0648\u0648\u0636\u0639 \u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0639\u0644\u064a\u0647. \u0648\u0645\u0639 \u0630\u0644\u0643 \u060c \u0642\u0628\u0644 \u0625\u0646\u0634\u0627\u0621 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u060c \u0645\u0646 \u0627\u0644\u0636\u0631\u0648\u0631\u064a \u0641\u0647\u0645 \u0627\u0644\u062f\u0627\u0641\u0639 \u0648\u0631\u0627\u0621 \u0625\u0646\u0634\u0627\u0621 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u060c \u0627\u0633\u0623\u0644 \u0623\u0646\u0641\u0633\u0643\u0645 \u060c \u0644\u0645\u0627\u0630\u0627 \u062a\u062c\u0631\u064a \u0647\u0630\u0627 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u061f \u0645\u0627 \u0627\u0644\u0630\u064a \u062a\u0631\u064a\u062f \u062a\u062d\u0642\u064a\u0642\u0647 \u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u061f \u0643\u064a\u0641 \u062a\u062e\u0637\u0637 \u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0645 \u062c\u0645\u0639\u0647\u0627 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a\u061f \u0648\u0645\u0627 \u0647\u0648 \u0627\u0644\u062c\u0645\u0647\u0648\u0631 \u0627\u0644\u0630\u064a \u062a\u0631\u064a\u062f \u0627\u0633\u062a\u0647\u062f\u0627\u0641\u0647 \u0639\u0644\u0649 \u0648\u062c\u0647 \u0627\u0644\u062a\u062d\u062f\u064a\u062f\u061f<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0633\u062a\u0633\u0627\u0639\u062f\u0643 \u0627\u0644\u0625\u062c\u0627\u0628\u0629 \u0639\u0646 \u0643\u0644 \u0647\u0630\u0647 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0639\u0644\u0649 \u0641\u0647\u0645 \u0627\u0644\u0647\u062f\u0641 \u0623\u0648 \u0627\u0644\u062f\u0627\u0641\u0639 \u0648\u0631\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0631\u0623\u064a \u0645\u062d\u062f\u062f. \u0627\u0641\u0647\u0645 \u0627\u0644\u063a\u0631\u0636 \u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0623\u0648\u0644\u0627\u064b. \u0628\u0639\u062f \u0630\u0644\u0643 \u060c \u064a\u0635\u0628\u062d \u0645\u0646 \u0627\u0644\u0623\u0633\u0647\u0644 \u062a\u062d\u062f\u064a\u062f \u0646\u0648\u0639 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0645\u0646\u0633\u0642\u0629 \u062c\u064a\u062f\u064b\u0627 \u0644\u062a\u0644\u0628\u064a\u0629 \u062f\u0627\u0641\u0639\u0643.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0647\u0646\u0627\u0643 \u062e\u064a\u0627\u0631\u0627\u0646 \u0648\u0627\u0636\u062d\u0627\u0646 \u0644\u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0639\u0646\u062f\u0645\u0627 \u062a\u0631\u064a\u062f \u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0631\u0623\u064a. <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/customer-effort-score\/\"><span style=\"font-weight: 400;\">\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644<\/span><\/a><span style=\"font-weight: 400;\"> (CES) \u0648\u0623\u0633\u0626\u0644\u0629 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c \u0628\u0645\u062b\u0627\u0628\u0629 \u0627\u0644\u062e\u064a\u0627\u0631 \u0627\u0644\u0635\u062d\u064a\u062d \u0639\u0646\u062f\u0645\u0627 \u062a\u0631\u064a\u062f \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0643\u0648\u0646\u0627\u062a \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0624\u062b\u0631 \u0639\u0644\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u062a\u0633\u0627\u0639\u062f \u0647\u0630\u0647 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0641\u064a \u0641\u0647\u0645 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u0627\u0644\u062a\u064a \u064a\u0648\u0627\u062c\u0647\u0647\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0648 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0630\u0644\u0643 \u060c \u062a\u0639\u0631\u0641 \u0623\u064a\u0636\u064b\u0627 \u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0648\u0627\u0644\u062b\u063a\u0631\u0627\u062a \u0641\u064a \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u064a \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0625\u0635\u0644\u0627\u062d \u0641\u0648\u0631\u064a. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0648\u0645\u0639 \u0630\u0644\u0643 \u060c \u0646\u0638\u0631\u064b\u0627 \u0644\u0623\u0646 \u0623\u0633\u0626\u0644\u0629 CES \u0645\u0631\u062a\u0628\u0637\u0629 \u0628\u062c\u0647\u0648\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0641\u0647\u0646\u0627\u0643 \u0642\u064a\u0648\u062f \u0645\u0639\u064a\u0646\u0629 \u062a\u062a\u0639\u0644\u0642 \u0628\u0645\u0648\u0639\u062f \u0648\u0643\u064a\u0641\u064a\u0629 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627. \u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644 \u060c \u0628\u0639\u062f \u0645\u0643\u0627\u0644\u0645\u0629 \u062f\u0639\u0645 \u060c \u0623\u0648 \u0628\u0639\u062f \u0645\u062d\u0627\u062f\u062b\u0629 \u062f\u0639\u0645 \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0623\u0648 \u0628\u0639\u062f \u0648\u0635\u0648\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0648 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a.<\/span><\/p>\n<p><b>\u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644:<\/b><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-71103 size-full\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2019\/05\/CES-Question.png\" alt=\"\u0633\u0624\u0627\u0644 CES\" width=\"1266\" height=\"413\"><\/p>\n<p><span style=\"font-weight: 400;\">\u0639\u0644\u0649 \u0627\u0644\u0639\u0643\u0633 \u0645\u0646 \u0630\u0644\u0643 \u060c \u0641\u0625\u0646 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c \u0623\u0648 \u0633\u0624\u0627\u0644 NPS \u0623\u0642\u0644 \u0627\u0639\u062a\u0645\u0627\u062f\u064b\u0627 \u0639\u0644\u0649 \u0627\u0644\u0645\u0648\u0627\u0642\u0641 \u0623\u0648 \u0644\u064a\u0633 \u0644\u0647 \u062d\u062f\u0648\u062f \u0644\u0644\u0633\u064a\u0627\u0642. \u0644\u0630\u0644\u0643 \u060c \u0641\u0625\u0646\u0647 \u064a\u0648\u0641\u0631 \u062e\u064a\u0627\u0631\u0627\u062a \u0648\u0627\u0633\u0639\u0629 \u0641\u064a \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0633\u0624\u0627\u0644 \u0628\u0634\u0643\u0644 \u0635\u062d\u064a\u062d. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0641\u064a \u0643\u062b\u064a\u0631 \u0645\u0646 \u0627\u0644\u0623\u062d\u064a\u0627\u0646 \u060c \u064a\u062a\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0633\u0624\u0627\u0644 NPS \u0644\u062a\u062d\u0644\u064a\u0644 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u064a\u0645\u0643\u0646 \u0637\u0631\u062d\u0647 \u0641\u064a \u0623\u064a \u0648\u0642\u062a \u0641\u064a \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644. \u064a\u0645\u0643\u0646\u0643 \u0637\u0631\u062d \u0623\u0633\u0626\u0644\u0629 NPS \u0642\u0628\u0644 \u0627\u0644\u0627\u0634\u062a\u0631\u0627\u0643 \u0623\u0648 \u0628\u0639\u062f\u0647 \u060c \u0642\u0628\u0644 \u0627\u0644\u0634\u0631\u0627\u0621 \u0623\u0648 \u0628\u0639\u062f\u0647. \u0639\u062f\u0627 \u0630\u0644\u0643 \u060c \u064a\u0645\u0643\u0646\u0643 \u0637\u0644\u0628 \u0630\u0644\u0643 \u0643\u0648\u0633\u064a\u0644\u0629 \u0644\u0643\u0633\u0631 \u0627\u0644\u062c\u0644\u064a\u062f \u0644\u062a\u062d\u0641\u064a\u0632 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644.<\/span><\/p>\n<p><b>\u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644:<\/b><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-71110 size-full\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2019\/05\/NPS-Question.png\" alt=\"NPS- \u0633\u0624\u0627\u0644\" width=\"1467\" height=\"476\"><\/p>\n<p><span style=\"font-weight: 400;\">\u0646\u062d\u0646 \u0633\u0648\u0641! \u0644\u064a\u0633\u062a CES \u0648 NPS \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0648\u062d\u064a\u062f\u0629 \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u062a\u0648\u0627\u0641\u0642 \u0645\u0639 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a. \u0647\u0646\u0627\u0643 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0644\u0644\u0627\u062e\u062a\u064a\u0627\u0631 \u0645\u0646 \u0628\u064a\u0646\u0647\u0627 \u060c \u0648\u0644\u0643\u0646\u0647\u0627 \u062a\u0639\u062a\u0645\u062f \u0645\u0631\u0629 \u0623\u062e\u0631\u0649 \u0639\u0644\u0649 \u0623\u062f\u0627\u0629 \u0635\u0646\u0639 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0627\u0644\u062a\u064a \u062a\u062e\u062a\u0627\u0631\u0647\u0627 \u0648\u0627\u0644\u062f\u0627\u0641\u0639 \u0648\u0631\u0627\u0621 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643.<\/span><\/p>\n<h3 class=\"heading-h3\"><a id=\"Achieve_the_right_customer_journey_milestones\" class=\"blankurl\"><\/a><strong>\u062d\u0642\u0642 \u0645\u0639\u0627\u0644\u0645 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0627\u0644\u0635\u062d\u064a\u062d\u0629<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">\u064a\u0639\u062a\u0628\u0631 \u062a\u0633\u0644\u064a\u0645 \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0646 \u0642\u0633\u0645 \u0625\u0644\u0649 \u0622\u062e\u0631 \u0647\u0648 \u0627\u0644\u0645\u062c\u0627\u0644 \u0627\u0644\u0623\u0643\u062b\u0631 \u0625\u0634\u0643\u0627\u0644\u064a\u0629 \u0644\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a. \u0644\u0630\u0644\u0643 \u060c \u0623\u0646\u062a \u0628\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u062e\u0631\u064a\u0637\u0629 \u0631\u062d\u0644\u0629 \u0639\u0645\u064a\u0644 \u0634\u0627\u0645\u0644\u0629 \u0644\u0641\u0647\u0645 \u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0639\u0645\u0644\u0627\u0624\u0643 \u064a\u062c\u062f\u0648\u0646 \u0635\u0639\u0648\u0628\u0629 \u0641\u064a \u0627\u0644\u0627\u0646\u062a\u0642\u0627\u0644 \u0628\u064a\u0646 \u0627\u0644\u0623\u0642\u0633\u0627\u0645 \u0623\u0648 \u0625\u0630\u0627 \u0643\u0627\u0646\u0648\u0627 \u064a\u0633\u062a\u0645\u062a\u0639\u0648\u0646 \u0628\u062a\u062c\u0631\u0628\u0629 \u0633\u0644\u0633\u0629. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0639\u0646\u062f\u0645\u0627 \u062a\u0628\u062f\u0623 \u0641\u064a \u0627\u0644\u0646\u0638\u0631 \u0625\u0644\u0649 \u0639\u0645\u0644\u0643 \u0645\u0646 \u0648\u062c\u0647\u0629 \u0646\u0638\u0631 \u0627\u0644\u0639\u0645\u064a\u0644 \u060c \u0641\u0645\u0646 \u0627\u0644\u0645\u0645\u0643\u0646 \u0625\u062d\u062f\u0627\u062b \u062a\u063a\u064a\u064a\u0631\u0627\u062a \u062f\u0627\u062e\u0644\u064a\u0629 \u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u062a\u0639\u0648\u062f \u0628\u0627\u0644\u0641\u0627\u0626\u062f\u0629 \u0639\u0644\u0649 \u0643\u0644 \u0645\u0646 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0648\u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0630\u0644\u0643 \u060c \u0628\u0631\u0646\u0627\u0645\u062c \u0634\u0627\u0645\u0644 <\/span><span style=\"font-weight: 400;\">\u062a\u0633\u0627\u0639\u062f\u0643<\/span> <a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\"><span style=\"font-weight: 400;\">\u062e\u0631\u064a\u0637\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/span><\/a> \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0623\u062f\u0627\u0621 \u0643\u0644 \u0642\u0633\u0645. <\/p>\n<p><span style=\"font-weight: 400;\">\u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644 \u060c \u062a\u062d\u0633\u064a\u0646 \u0623\u062f\u0627\u0621 \u0641\u0631\u064a\u0642 \u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a \u0645\u0646 \u062e\u0644\u0627\u0644 \u0625\u0632\u0627\u0644\u0629 \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u0646 \u0627\u0644\u0639\u0642\u0628\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0624\u062b\u0631 \u0639\u0644\u0649 \u0645\u0639\u0646\u0648\u064a\u0627\u062a\u0647\u0645 \u0633\u064a\u0639\u0637\u064a \u062f\u0641\u0639\u0629 \u0643\u0628\u064a\u0631\u0629 \u0644\u0639\u0645\u0644\u0643. \u0633\u064a\u0648\u0641\u0631 \u0644\u0643 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0644\u0641\u0647\u0645 \u0646\u0642\u0627\u0637 \u0627\u0644\u0623\u0644\u0645 \u0641\u064a \u0642\u0633\u0645 \u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a \u0645\u0646 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u060c \u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0648\u062c\u0647\u0629 \u0646\u0638\u0631 \u0627\u0644\u0639\u0645\u064a\u0644 \u060c \u0627\u0644\u0623\u0641\u0643\u0627\u0631 \u0627\u0644\u0635\u062d\u064a\u062d\u0629 \u0644\u0644\u062a\u0635\u0631\u0641 \u0628\u062d\u0643\u0645\u0629 \u0648\u0645\u0633\u0624\u0648\u0644\u064a\u0629.<\/span><\/p>\n<h4><b>\u0627\u0633\u062a\u062e\u062f\u0645 \u062e\u0631\u064a\u0637\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0644\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 <\/b><\/h4>\n<p><span style=\"font-weight: 400;\">\u0645\u0639\u0638\u0645 \u0627\u0644\u0631\u062f\u0648\u062f \u0627\u0644\u062a\u064a \u062a\u0645 \u062c\u0645\u0639\u0647\u0627 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062e\u0644\u0627\u0644 \u0631\u062d\u0644\u062a\u0647\u0645 \u0646\u0648\u0639\u064a\u0629 \u0648\u0643\u0645\u064a\u0629. \u062a\u0645 \u062a\u0635\u0645\u064a\u0645 \u0647\u0630\u0647 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u062e\u0635\u064a\u0635\u064b\u0627 \u0644\u0644\u062a\u062c\u0645\u064a\u0639 <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/qualitative-data\/\"><span style=\"font-weight: 400;\">\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0646\u0648\u0639\u064a\u0629<\/span><\/a><span style=\"font-weight: 400;\">. \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062e\u0628\u0631\u0643 \u0628\u0645\u0627 \u064a\u0641\u0643\u0631 \u0641\u064a\u0647 \u0639\u0645\u0644\u0627\u0624\u0643 \u060c \u0648\u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u0648\u0627\u062c\u0647\u0648\u0646\u0647\u0627 \u0648\u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u062a\u064a \u064a\u0637\u0631\u062d\u0648\u0646\u0647\u0627. \u0645\u0646 \u0646\u0627\u062d\u064a\u0629 \u0623\u062e\u0631\u0649 \u060c \u0641\u0625\u0646 <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/quantitative-data\/\"><span style=\"font-weight: 400;\">\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0643\u0645\u064a\u0629<\/span><\/a> <span style=\"font-weight: 400;\">\u0641\u064a \u0634\u0643\u0644 \u0631\u0642\u0645\u064a \u064a\u0645\u062b\u0644 \u0645\u0639\u062f\u0644 \u0627\u0644\u062a\u0633\u0631\u0628 \u060c \u0648\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u060c \u0648\u0627\u0644\u062a\u0635\u0646\u064a\u0641 \u060c \u0648\u0645\u0627 \u0625\u0644\u0649 \u0630\u0644\u0643.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0639\u0646\u062f\u0645\u0627 \u062a\u0633\u062a\u062e\u062f\u0645 \u0628\u062d\u0643\u0645\u0629 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u0627\u0644\u0645\u0635\u0645\u0645\u0629 \u0628\u0630\u0643\u0627\u0621 \u0648\u062a\u0639\u064a\u064a\u0646\u0647\u0627 \u0625\u0644\u0649 \u0627\u0644\u0646\u0642\u0637\u0629 \u0627\u0644\u0635\u062d\u064a\u062d\u0629 \u0645\u0646 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u060c \u0641\u0625\u0646 \u0630\u0644\u0643 \u064a\u062c\u0639\u0644 \u0645\u0646 \u0627\u0644\u0635\u0639\u0628 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0643\u0630\u0644\u0643 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062d\u062a\u0645\u0644\u064a\u0646 \u0627\u0644\u0645\u063a\u0627\u062f\u0631\u0629 \u0641\u064a \u0627\u0644\u0645\u0646\u062a\u0635\u0641. \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u062a\u0645 \u062c\u0645\u0639\u0647\u0627 \u0641\u064a \u0643\u0644 \u0645\u0631\u062d\u0644\u0629 \u0648\u0641\u064a \u0643\u0644 \u0645\u0633\u062d \u062a\u062c\u0644\u0628 \u0627\u0644\u0643\u062b\u064a\u0631 \u0645\u0646 \u0627\u0644\u0642\u064a\u0645\u0629. \u064a\u0633\u0627\u0639\u062f \u0641\u064a \u0641\u0647\u0645 \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0625\u062c\u0631\u0627\u0626\u0647\u0627 \u0641\u064a \u0643\u0644 \u062e\u0637\u0648\u0629 \u0648\u0641\u064a \u0643\u0644 \u0642\u0633\u0645 \u0644\u062a\u0639\u0632\u064a\u0632 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0641\u064a \u0643\u0644 \u0646\u0642\u0637\u0629. \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0648\u062a\u062d\u062f\u064a\u062b <\/span>\u064a\u062c\u0628 \u0623\u0646 \u062a\u0643\u0648\u0646 <a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey\/\"><span style=\"font-weight: 400;\">\u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/span><\/a> <span style=\"font-weight: 400;\">\u0639\u0645\u0644\u064a\u0629 \u0644\u0627 \u062a\u0646\u062a\u0647\u064a \u0623\u0628\u062f\u064b\u0627.<\/span><\/p>\n<p style=\"text-align: center;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?sourceRef=blog\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>\u0625\u0646\u0634\u0627\u0621 \u062d\u0633\u0627\u0628 \u0645\u062c\u0627\u0646\u064a<\/strong><\/a><\/p>\n<h3 class=\"heading-h3\"><a id=\"Advantages_of_a_feedback_survey\" class=\"blankurl\"><\/a><strong>\u0645\u0632\u0627\u064a\u0627 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u0622\u0631\u0627\u0621<\/strong><\/h3>\n<ul>\n<li style=\"font-weight: 400;\"><b>\u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a:<\/b> <span style=\"font-weight: 400;\">\u064a\u0633\u0645\u062d \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0628\u062c\u0645\u0639 \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062d\u062f\u064a\u062b\u0629 \u0641\u064a \u0623\u064a \u0648\u0642\u062a \u0648\u0639\u0644\u0649 \u062c\u0648\u0627\u0646\u0628 \u0645\u062e\u062a\u0644\u0641\u0629 \u0645\u0646 \u0627\u0644\u0634\u0631\u0643\u0629.<\/span> <\/li>\n<li style=\"font-weight: 400;\"><b>\u0627\u0644\u0628\u0642\u0627\u0621 \u0639\u0644\u0649 \u0627\u0637\u0644\u0627\u0639 \u062f\u0627\u0626\u0645 \u0628\u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a:<\/b> <span style=\"font-weight: 400;\">\u064a\u0633\u0627\u0639\u062f\u0643 \u0625\u062c\u0631\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u0628\u0634\u0643\u0644 \u062f\u0648\u0631\u064a \u0639\u0644\u0649 \u0627\u0644\u0628\u0642\u0627\u0621 \u0639\u0644\u0649 \u0627\u0637\u0644\u0627\u0639 \u062f\u0627\u0626\u0645 \u0628\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0644\u0642\u064a \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0641\u0648\u0631\u064a\u0629.<\/span> <\/li>\n<li style=\"font-weight: 400;\"><b>\u0631\u0624\u0649 \u0625\u0639\u0644\u0627\u0645\u064a\u0629:<\/b><span style=\"font-weight: 400;\"> \u064a\u0633\u0627\u0639\u062f\u0643 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0639\u0644\u0649 \u0641\u0647\u0645 \u0643\u064a\u0641\u064a\u0629 \u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0639 \u062c\u0645\u064a\u0639 \u062c\u0648\u0627\u0646\u0628 \u0639\u0645\u0644\u0643. \u0627\u0633\u062a\u0646\u0627\u062f\u064b\u0627 \u0625\u0644\u0649 \u0631\u0624\u0649 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u060c \u064a\u0645\u0643\u0646\u0643 \u0628\u0633\u0647\u0648\u0644\u0629 \u0627\u062a\u062e\u0627\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0645\u0633\u062a\u0646\u064a\u0631\u0629. <\/span><\/li>\n<li style=\"font-weight: 400;\"><b>\u0646\u062a\u0627\u0626\u062c \u0627\u0644\u0645\u0639\u064a\u0627\u0631:<\/b><span style=\"font-weight: 400;\"> \u062a\u0645\u0646\u062d\u0643 <a href=\"https:\/\/www.questionpro.com\/feedback-software\/\">\u0623\u062f\u0627\u0629 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a<\/a> \u0627\u0644\u062d\u0631\u064a\u0629 \u0641\u064a \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0646\u0641\u0633 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0639\u062f\u0629 \u0645\u0631\u0627\u062a \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0645\u0633\u062a\u0645\u0631\u0629 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0645\u0646 \u062e\u0644\u0627\u0644 \u0645\u0642\u0627\u0631\u0646\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0628\u0645\u0631\u0648\u0631 \u0627\u0644\u0648\u0642\u062a \u0648\u0642\u064a\u0627\u0633 \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u060c \u064a\u0645\u0643\u0646\u0643 \u062a\u062d\u062f\u064a\u062f \u0623\u0648\u0644\u0648\u064a\u0629 \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0625\u062c\u0631\u0627\u0626\u0647\u0627 \u0628\u0633\u0631\u0639\u0629. <\/span><\/li>\n<li style=\"font-weight: 400;\"><b>\u0623\u0638\u0647\u0631 \u0623\u0647\u0645\u064a\u0629 \u0631\u0623\u064a \u0627\u0644\u0639\u0645\u0644\u0627\u0621:<\/b><span style=\"font-weight: 400;\"> \u064a\u0633\u0645\u062d \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0644\u0644\u0639\u0645\u0644\u0627\u0621 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\u0628\u062c\u0645\u0639 \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0642\u064a\u0627\u0633 \u0628\u062d\u064a\u062b \u064a\u0645\u0643\u0646 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0644\u062a\u0637\u0648\u064a\u0631 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0639\u0645\u0644 \u0623\u062d\u062f\u062b \u0648\u0641\u0639\u0627\u0644\u0629 \u060c \u0648\u0628\u0646\u0627\u0621 \u0639\u0644\u0627\u0642\u0627\u062a \u062c\u062f\u064a\u062f\u0629 \u060c \u0648\u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0627\u0644\u0648\u0644\u0627\u0621 \u060c \u0648\u062a\u0648\u0633\u064a\u0639 \u0646\u0637\u0627\u0642 \u0627\u0644\u0646\u0645\u0648.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0635\u063a\u064a\u0631\u0629 \u0623\u0648 \u0645\u062a\u0648\u0633\u0637\u0629 \u0623\u0648 \u0643\u0628\u064a\u0631\u0629 \u061b \u0644\u0627 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\u0646\u0637\u0627\u0642 \u0627\u0644\u0646\u0645\u0648. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0641\u0647\u0631\u0633 \u0627\u0644\u0645\u062d\u062a\u0648\u0649 \u0645\u0627 \u0647\u0648 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u0631\u0623\u064a\u061f \u0644\u0645\u0627\u0630\u0627 \u064a\u0647\u0645 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u0622\u0631\u0627\u0621\u061f \u0643\u064a\u0641 \u062a\u0646\u0634\u0626 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0631\u0623\u064a\u061f \u062a\u0635\u0645\u064a\u0645 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0631\u0623\u064a \u062c\u0630\u0627\u0628 \u0648\u0645\u0648\u062b\u0648\u0642 \u0645\u0648\u0627\u0621\u0645\u0629 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