{"id":797478,"date":"2022-05-27T16:26:29","date_gmt":"2022-05-27T16:26:29","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%d8%aa%d8%b5%d9%85%d9%8a%d9%85-%d9%8a%d8%b1%d9%83%d8%b2-%d8%b9%d9%84%d9%89-%d8%a7%d9%84%d9%85%d8%b3%d8%aa%d8%ae%d8%af%d9%85-%d9%85%d8%a7-%d9%87%d9%88-4-%d8%ae%d8%b7%d9%88%d8%a7%d8%aa\/"},"modified":"2022-05-27T16:26:29","modified_gmt":"2022-05-27T16:26:29","slug":"%d8%aa%d8%b5%d9%85%d9%8a%d9%85-%d9%8a%d8%b1%d9%83%d8%b2-%d8%b9%d9%84%d9%89-%d8%a7%d9%84%d9%85%d8%b3%d8%aa%d8%ae%d8%af%d9%85-%d9%85%d8%a7-%d9%87%d9%88-4-%d8%ae%d8%b7%d9%88%d8%a7%d8%aa","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ar\/%d8%aa%d8%b5%d9%85%d9%8a%d9%85-%d9%8a%d8%b1%d9%83%d8%b2-%d8%b9%d9%84%d9%89-%d8%a7%d9%84%d9%85%d8%b3%d8%aa%d8%ae%d8%af%d9%85-%d9%85%d8%a7-%d9%87%d9%88-4-%d8%ae%d8%b7%d9%88%d8%a7%d8%aa\/","title":{"rendered":"\u062a\u0635\u0645\u064a\u0645 \u064a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645: \u0645\u0627 \u0647\u0648 + 4 \u062e\u0637\u0648\u0627\u062a"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u064a\u062a\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0645\u0646 \u0642\u0628\u0644 \u0627\u0644\u0646\u0627\u0633. \u064a\u062c\u0628 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0627\u0644\u0646\u0627\u0633 \u0645\u0631\u0643\u0632 \u062a\u0635\u0645\u064a\u0645 \u0623\u064a \u0645\u0646\u062a\u062c.  <\/span><span style=\"font-weight: 400;\">\u0627\u0644\u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0630\u064a \u064a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 (UCD) \u0647\u0648 \u0646\u0647\u062c \u0645\u062a\u0641\u0627\u0626\u0644 \u0644\u0625\u0646\u0634\u0627\u0621 \u0645\u0646\u062a\u062c\u0627\u062a \u062c\u062f\u064a\u062f\u0629.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0627\u0644\u0645\u0628\u062f\u0623 \u0627\u0644\u0623\u0633\u0627\u0633\u064a 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400;\">\u064a\u0635\u0628\u062d \u062a\u0644\u0628\u064a\u0629 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0648\u0631\u063a\u0628\u0627\u062a\u0647\u0645 \u0623\u0648\u0644\u0648\u064a\u0629 \u060c \u0648\u064a\u062a\u0645 \u062a\u0642\u064a\u064a\u0645 \u0643\u0644 \u0642\u0631\u0627\u0631 \u062a\u0635\u0645\u064a\u0645 \u0641\u064a \u0633\u064a\u0627\u0642 \u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u064a\u0642\u062f\u0645 \u0642\u064a\u0645\u0629 \u0644\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646. \u064a\u0645\u0646\u062d\u0643 \u0627\u0644\u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0630\u064a \u064a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0637\u0631\u064a\u0642\u0629 \u0644\u0625\u0636\u0627\u0641\u0629 \u062a\u0623\u062b\u064a\u0631 \u0639\u0627\u0637\u0641\u064a \u0625\u0644\u0649 \u0645\u0646\u062a\u062c\u0627\u062a\u0643.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<h2>4 \u062e\u0637\u0648\u0627\u062a \u0644\u0644\u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0645\u062a\u0645\u062d\u0648\u0631 \u062d\u0648\u0644 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645<\/h2>\n<p><span style=\"font-weight: 400;\">\u064a\u0645\u0643\u0646 \u0634\u0631\u062d \u0646\u0647\u062c \u0627\u0644\u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0630\u064a \u064a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0641\u064a 4 \u062e\u0637\u0648\u0627\u062a:<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3><b>\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a<\/b><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u064a\u0645\u0643\u0646\u0646\u0627 \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062a\u064a \u0646\u062a\u0644\u0642\u0627\u0647\u0627 \u0643\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0645\u0646 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0648\u0627\u0644\u0639\u0645\u0644 \u0639\u0644\u064a\u0647\u0627 \u0648\u0641\u0642\u0627 \u0644\u0630\u0644\u0643.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0647\u0646\u0627\u0643 \u0639\u062f\u062f \u063a\u064a\u0631 \u0642\u0644\u064a\u0644 \u0645\u0646 \u0623\u062f\u0648\u0627\u062a \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0645\u062a\u0627\u062d\u0629 \u0641\u064a \u0627\u0644\u0633\u0648\u0642 \u060c \u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644 \u0623\u062f\u0627\u0629 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u0645\u062c\u0627\u0646\u064a\u0629 \u0645\u0646 QuestionPro \u0647\u064a \u0645\u0646 \u0628\u064a\u0646 \u0627\u0644\u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0648\u062c\u0648\u062f\u0629. \u064a\u0633\u0645\u062d \u0644\u0643 \u0628\u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 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\u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 UI \/ UX \u060c \u0627\u0644\u062a\u0633\u0648\u064a\u0642.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u064a\u0639\u062f <a href=\"https:\/\/www.questionpro.com\/cx\/why\/journey-mapping.html\" target=\"_blank\" rel=\"noopener\">\u062a\u0639\u064a\u064a\u0646 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0623\u0645\u0631\u0627<\/a> \u0628\u0627\u0644\u063a \u0627\u0644\u0623\u0647\u0645\u064a\u0629 \u0644\u0644\u0625\u0646\u0634\u0627\u0621 \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0639\u0645\u0644\u064a\u0629. \u062a\u0639\u062f <a href=\"https:\/\/www.questionpro.com\/blog\/user-journey-map\/\" target=\"_blank\" rel=\"noopener\">\u062e\u0631\u064a\u0637\u0629 \u0631\u062d\u0644\u0629<\/a> \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0623\u062f\u0627\u0629 \u0645\u0645\u062a\u0627\u0632\u0629 \u0644\u0645\u0635\u0645\u0645\u064a UX \u0644\u0623\u0646\u0647\u0627 \u062a\u0635\u0648\u0631 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rel=\"noopener\">\u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/a>.<\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<ul>\n<li aria-level=\"1\">\n<h3><b>\u062a\u0642\u064a\u064a\u0645<\/b><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u0627\u0644\u062a\u0642\u064a\u064a\u0645 \u0644\u064a\u0633 \u0645\u062c\u0631\u062f \u062e\u0637\u0648\u0629 \u0641\u064a \u0627\u0644\u0639\u0645\u0644\u064a\u0629 \u060c \u0628\u0644 \u0647\u0648 \u0646\u0634\u0627\u0637 \u0645\u0633\u062a\u0645\u0631 \u064a\u062d\u062f\u062b \u0641\u064a \u0627\u0644\u0639\u0645\u0644\u064a\u0629. \u064a\u0648\u0635\u0649 \u0628\u062a\u0642\u064a\u064a\u0645 \u0642\u0631\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u0635\u0645\u064a\u0645 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u062e\u062a\u0628\u0627\u0631 \u0642\u0627\u0628\u0644\u064a\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0639 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0627\u0644\u0641\u0639\u0644\u064a\u064a\u0646.&nbsp;<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>\u062a\u0637\u0628\u064a\u0642<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u0628\u0639\u062f \u0625\u062c\u0631\u0627\u0621 \u062a\u0642\u064a\u064a\u0645 \u0634\u0627\u0645\u0644 \u060c \u062d\u0627\u0646 \u0627\u0644\u0648\u0642\u062a \u0644\u0648\u0636\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0643 \u0645\u0648\u0636\u0639 \u0627\u0644\u062a\u0646\u0641\u064a\u0630. \u0643\u0644 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0645\u0646\u062c\u0632 \u0641\u064a \u062c\u0645\u0639 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0648\u062a\u0642\u064a\u064a\u0645\u0647\u0627 \u064a\u0624\u062a\u064a \u062b\u0645\u0627\u0631\u0647 \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0639\u0645\u0644\u064a\u0629. \u064a\u0639\u0645\u0644 \u0641\u0631\u064a\u0642 \u0627\u0644\u062a\u0635\u0645\u064a\u0645 \u062c\u0646\u0628\u0627 \u0625\u0644\u0649 \u062c\u0646\u0628 \u0645\u0639 \u0641\u0631\u064a\u0642 \u0627\u0644\u0645\u0646\u062a\u062c \u0645\u0646 \u0623\u062c\u0644 \u062a\u0646\u0641\u064a\u0630 UCD.<\/span><\/p>\n<h2>\u0623\u0647\u0645\u064a\u0629 \u0627\u0644\u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0630\u064a \u064a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645<\/h2>\n<p><span style=\"font-weight: 400;\">\u064a\u062a\u064a\u062d \u0644\u0643 \u062a\u0646\u0641\u064a\u0630 \u0647\u0630\u0627 \u0627\u0644\u0646\u0648\u0639 \u0645\u0646 \u0627\u0644\u062a\u0635\u0645\u064a\u0645 \u0641\u0647\u0645 \u0639\u0645\u0644\u0627\u0626\u0643 \u0627\u0644\u0646\u0647\u0627\u0626\u064a\u064a\u0646 \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644 \u0648\u062a\u0644\u0628\u064a\u0629 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a\u0647\u0645 \u062d\u0642\u0627 \u060c \u0648\u0627\u0644\u0641\u0648\u0627\u0626\u062f \u0627\u0644\u0623\u062e\u0631\u0649 \u0644\u062a\u0646\u0641\u064a\u0630 \u0647\u0630\u0647 \u0627\u0644\u0645\u0646\u0647\u062c\u064a\u0629 \u0647\u064a.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u062a\u062d\u062a\u0644 \u0627\u0644\u0645\u0641\u0627\u0647\u064a\u0645 \u0627\u0644\u0642\u0627\u0626\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u062a\u0639\u0627\u0637\u0641 \u0645\u062b\u0644 \u0623\u0641\u0643\u0627\u0631 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0648\u0645\u0634\u0627\u0639\u0631\u0647 \u0648\u0625\u062d\u0628\u0627\u0637\u0627\u062a\u0647 \u0645\u0631\u062d\u0644\u0629 \u0645\u0631\u0643\u0632\u064a\u0629 \u0641\u064a \u0627\u0644\u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0630\u064a \u064a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645. \u064a\u062c\u0628 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0645\u0635\u0645\u0645\u0648 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0642\u0627\u062f\u0631\u064a\u0646 \u0639\u0644\u0649 \u062a\u062d\u0648\u064a\u0644 \u0627\u0644\u0645\u0641\u0627\u0647\u064a\u0645 \u0627\u0644\u0642\u0627\u0626\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u062a\u0639\u0627\u0637\u0641 \u0625\u0644\u0649 \u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0645\u0646\u0647\u062c\u064a\u0629 \u0645\u062b\u0644 \u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0648\u0639\u0627\u062f\u0627\u062a \u0627\u0644\u062a\u0641\u0627\u0639\u0644 &#8211; \u0648\u0647\u0648 \u0623\u0645\u0631 \u064a\u0645\u0643\u0646 \u0644\u0644\u0641\u0631\u064a\u0642 \u0628\u0623\u0643\u0645\u0644\u0647 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647 \u0644\u0628\u0646\u0627\u0621 \u0645\u0646\u062a\u062c.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0644\u062a\u0644\u062e\u064a\u0635 \u0623\u0647\u0645\u064a\u0629 \u0627\u0644\u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0630\u064a \u064a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u060c \u0647\u0646\u0627\u0643 \u0627\u0642\u062a\u0628\u0627\u0633 \u0634\u0647\u064a\u0631 \u0644\u0641\u0631\u0627\u0646\u0643 \u062a\u0634\u064a\u0645\u064a\u0631\u0648:&nbsp; &#8220;\u064a\u062a\u062c\u0627\u0647\u0644 \u0627\u0644\u0646\u0627\u0633 \u0627\u0644\u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0630\u064a \u064a\u062a\u062c\u0627\u0647\u0644 \u0627\u0644\u0646\u0627\u0633&#8221;.<\/span><\/p>\n<p>\u0641\u064a <a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\">QuestionPro CX \u060c<\/a> \u0646\u0642\u062f\u0645 \u0644\u0643 \u0623\u0641\u0636\u0644 \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0644\u0645\u0631\u0627\u0642\u0628\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0641\u064a \u0645\u0624\u0633\u0633\u062a\u0643. \u0627\u062a\u0635\u0644 \u0628\u0646\u0627! \u0646\u0648\u062f \u0623\u0646 \u0646\u062a\u0639\u0627\u0648\u0646 \u0645\u0639\u0643 \u0644\u0645\u0633\u0627\u0639\u062f\u062a\u0643 \u0641\u064a \u062a\u062d\u0642\u064a\u0642 \u062a\u062c\u0627\u0631\u0628 \u0639\u0645\u0644\u0627\u0621 \u0623\u0641\u0636\u0644!<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><button>\u064a\u062a\u0639\u0644\u0645 \u0623\u0643\u062b\u0631<\/button><\/a>&nbsp;&nbsp;&nbsp;&nbsp; <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\"><button>\u062a\u062c\u0631\u0628\u0629 \u0645\u062c\u0627\u0646\u064a\u0629<\/button><\/a><\/p>\n<p><strong>\u0627\u0644\u0645\u0624\u0644\u0641<\/strong>: \u062c\u0648\u0634\u0648\u0627 \u0623\u0644\u0647\u0627\u062a<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u064a\u062a\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0645\u0646 \u0642\u0628\u0644 \u0627\u0644\u0646\u0627\u0633. \u064a\u062c\u0628 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0627\u0644\u0646\u0627\u0633 \u0645\u0631\u0643\u0632 \u062a\u0635\u0645\u064a\u0645 \u0623\u064a \u0645\u0646\u062a\u062c. \u0627\u0644\u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0630\u064a \u064a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 (UCD) [&hellip;]<\/p>\n","protected":false},"author":80,"featured_media":711688,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_focuskw":"\u062a\u0635\u0645\u064a\u0645 \u064a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645","_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"\u0627\u0644\u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0630\u064a \u064a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 (UCD) \u0639\u0628\u0627\u0631\u0629 \u0639\u0646 \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 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