{"id":799539,"date":"2022-07-11T10:47:39","date_gmt":"2022-07-11T10:47:39","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%d8%ad%d9%84-%d8%a7%d9%84%d8%a7%d8%aa%d8%b5%d8%a7%d9%84-%d8%a7%d9%84%d8%a3%d9%88%d9%84\/"},"modified":"2022-07-11T10:47:39","modified_gmt":"2022-07-11T10:47:39","slug":"%d8%ad%d9%84-%d8%a7%d9%84%d8%a7%d8%aa%d8%b5%d8%a7%d9%84-%d8%a7%d9%84%d8%a3%d9%88%d9%84","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ar\/%d8%ad%d9%84-%d8%a7%d9%84%d8%a7%d8%aa%d8%b5%d8%a7%d9%84-%d8%a7%d9%84%d8%a3%d9%88%d9%84\/","title":{"rendered":"\u0642\u0631\u0627\u0631 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644: \u0627\u0644\u062a\u0639\u0631\u064a\u0641 \u0648\u0637\u0631\u0642 \u062a\u062d\u0633\u064a\u0646\u0647"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u0639\u0646\u062f\u0645\u0627 \u064a\u062a\u0639\u0644\u0642 \u0627\u0644\u0623\u0645\u0631 \u0628\u062a\u0642\u062f\u064a\u0645 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\u064a\u0639\u0645\u0644\u0648\u0646 \u0641\u064a \u0645\u0631\u0627\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0647\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a &#8220;\u062d\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644&#8221;.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u0645\u0627 \u0647\u0648 \u0639\u0644\u064a\u0647 \u060c \u0648\u0644\u0645\u0627\u0630\u0627 \u0647\u0648 \u0636\u0631\u0648\u0631\u064a \u060c \u0648\u0643\u064a\u0641\u064a\u0629 \u062a\u062d\u0633\u064a\u0646\u0647 \u060c \u0648\u0628\u0639\u0636 \u0627\u0644\u062a\u0648\u0635\u064a\u0627\u062a \u0627\u0644\u0633\u0631\u064a\u0639\u0629.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u0645\u0627 \u0647\u0648 \u062d\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644\u061f<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u064a\u0634\u064a\u0631 \u062d\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644 \u060c \u0627\u0644\u0645\u0639\u0631\u0648\u0641 \u063a\u0627\u0644\u0628\u0627 \u0628\u0627\u0633\u0645 FCR \u060c \u0625\u0644\u0649 \u0627\u0644\u0642\u062f\u0631\u0629 \u0639\u0644\u0649 \u062d\u0644 \u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a\u0647 \u0641\u064a \u0627\u0644\u0645\u0631\u0629 \u0627\u0644\u0623\u0648\u0644\u0649 \u0627\u0644\u062a\u064a \u064a\u062a\u0635\u0644 \u0641\u064a\u0647\u0627 \u0628\u0627\u0644\u0634\u0631\u0643\u0629 \u060c \u062f\u0648\u0646 \u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0645\u062a\u0627\u0628\u0639\u0629. \u0639\u062f\u0645 \u0643\u0641\u0627\u064a\u0629 FCR \u0647\u064a \u0645\u0634\u0643\u0644\u0629 \u062a\u0646\u0634\u0623 \u063a\u0627\u0644\u0628\u0627 \u0641\u064a \u0645\u0631\u0627\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644. \u0648\u0628\u0627\u0644\u062a\u0627\u0644\u064a \u060c \u0625\u0630\u0627 \u0643\u0627\u0646 \u0639\u0645\u0644\u0643 \u064a\u0648\u0627\u062c\u0647 \u0635\u0639\u0648\u0628\u0627\u062a \u060c \u0641\u0623\u0646\u062a \u0644\u0633\u062a \u0648\u062d\u062f\u0643.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0625\u0646\u0647\u0627 \u0625\u062d\u0635\u0627\u0626\u064a\u0629 \u0623\u062f\u0627\u0621 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0648\u0645\u0642\u064a\u0627\u0633 <\/span><span style=\"font-weight: 400;\">\u0645\u0647\u0645 \u0641\u064a CRM \u0627\u0644\u062e\u0627\u0635 \u0628\u0643<\/span><span style=\"font-weight: 400;\">. \u0644\u0627 \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0634\u0631\u062d: \u0642\u062f\u0631\u0629 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0639\u0644\u0649 \u0625\u0635\u0644\u0627\u062d \u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 \u0627\u0644\u0623\u0648\u0644\u0649 \u060c \u062f\u0648\u0646 \u0645\u062a\u0627\u0628\u0639\u0629.<\/span><\/p>\n<p>\u064a\u0633\u0627\u0639\u062f FCR <span style=\"font-weight: 400;\">\u0641\u064a \u062a\u062d\u062f\u064a\u062f<\/span> \u0633\u0639\u0627\u062f\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (<span style=\"font-weight: 400;\">\u0628\u0634\u0643\u0644 \u0639\u0627\u0645 \u060c \u0643\u0644\u0645\u0627 \u0627\u0631\u062a\u0641\u0639 FCR \u0627\u0644\u062e\u0627\u0635 \u0628\u0643<\/span> \u060c <span style=\"font-weight: 400;\">\u0632\u0627\u062f \u0633\u0639\u0627\u062f\u0629 \u0639\u0645\u0644\u0627\u0626\u0643) \u0648\u064a\u0632\u064a\u062f \u0645\u0646 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0648\u0644\u0643\u0646\u0647 \u064a\u0642\u064a\u0633 \u0623\u064a\u0636\u0627 \u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u0648\u0643\u064a\u0644 \u0648\u064a\u0624\u062b\u0631 \u0639\u0644\u0649 \u0631\u0628\u062d\u064a\u0629 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0645\u0642\u0627\u064a\u064a\u0633 FCR \u0648\u0648\u0642\u062a \u0627\u0644\u062a\u062d\u062f\u062b (<\/span><span style=\"font-weight: 400;\">\u064a\u0634\u0627\u0631 \u0625\u0644\u064a\u0647\u0627 \u0639\u0627\u062f\u0629 \u0628\u0627\u0633\u0645 AHT \u0623\u0648 \u0645\u062a\u0648\u0633\u0637 \u0648\u0642\u062a \u0627\u0644\u0645\u0646\u0627\u0648\u0644\u0629)<\/span><span style=\"font-weight: 400;\">  \u063a\u0627\u0644\u0628\u0627 \u0645\u0627 \u062a\u062a\u0645 \u0645\u0642\u0627\u0631\u0646\u062a\u0647\u0627 (\u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0633\u062a\u063a\u0631\u0642 \u0641\u064a \u0645\u0643\u0627\u0644\u0645\u0629 \u0627\u0644\u0639\u0645\u064a\u0644). \u062a\u0631\u064a\u062f \u0645\u0631\u0627\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 FCR \u0639\u0627\u0644\u064a\u0629 \u0648\u0627\u0644\u062d\u062f \u0627\u0644\u0623\u062f\u0646\u0649 \u0645\u0646 \u0648\u0642\u062a \u0627\u0644\u062a\u062d\u062f\u062b.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u0623\u0647\u0645\u064a\u0629 \u062d\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">FCR \u0647\u0648 \u0645\u0642\u064a\u0627\u0633 \u0644\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644.  <\/span><span style=\"font-weight: 400;\">\u0641\u0647\u0645 \u0627\u0644\u0633\u0628\u0628 \u0627\u0644\u062c\u0630\u0631\u064a \u0644 FCR  <\/span><span style=\"font-weight: 400;\">\u064a\u0648\u0641\u0631 \u0646\u0638\u0631\u0629 \u062b\u0627\u0642\u0628\u0629 \u062d\u0648\u0644 \u0627\u0644\u0637\u0631\u0642 \u0627\u0644\u062a\u064a \u0642\u062f \u062a\u0639\u0632\u0632 \u0628\u0647\u0627 \u0627\u0644\u0634\u0631\u0643\u0629 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0647\u0627. \u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0630\u0644\u0643 \u060c \u0641\u0647\u0648 \u0645\u0642\u064a\u0627\u0633 \u0642\u064a\u0645 \u0644\u0645\u062f\u0649 \u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0634\u0631\u0643\u0629 \u0648\u0645\u062f\u0649 \u0643\u0641\u0627\u0621\u062a\u0647\u0627 \u0641\u064a \u0625\u062f\u0627\u0631\u0629 \u062a\u0643\u0627\u0644\u064a\u0641 \u0627\u0644\u062a\u0634\u063a\u064a\u0644.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">FCR \u0647\u064a \u0627\u0644\u0642\u0648\u0629 \u0627\u0644\u062f\u0627\u0641\u0639\u0629 \u0648\u0631\u0627\u0621 \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629 \u0627\u0644\u0645\u0631\u062a\u0628\u0637\u0629 \u0628\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0645\u062b\u0644 <a href=\"https:\/\/www.questionpro.com\/blog\/increase-customer-satisfaction\/\">\u0631\u0636\u0627<\/a> \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0648\u062c\u0647\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0648\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0648\u0645\u062a\u0648\u0633\u0637 \u0627\u0644\u0646\u0641\u0642\u0627\u062a \u060c \u0648\u0647\u0648 <\/span><span style=\"font-weight: 400;\">\u0623\u062d\u062f \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u062a\u064a \u062a\u0639\u0632\u0632 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0639 \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 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\u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0623\u0648\u0644 \u0637\u0631\u064a\u0642\u0629 \u0645\u0641\u064a\u062f\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0644\u062a\u0644\u0628\u064a\u0629 \u062a\u0648\u0642\u0639\u0627\u062a \u0639\u0645\u0644\u0627\u0626\u0647\u0627 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0628\u0634\u0643\u0644 \u0639\u0627\u0645 \u060c <\/span><span style=\"font-weight: 400;\">\u0641\u0647\u0645 \u0627\u0644\u0633\u0628\u0628 \u0627\u0644\u062c\u0630\u0631\u064a \u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644<\/span><span style=\"font-weight: 400;\">  \u0645\u062b\u0644 FCR \u064a\u0634\u064a\u0631 \u0625\u0644\u0649 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0646\u0634\u0623 \u0641\u064a\u0647\u0627 \u0627\u0644\u0645\u0634\u0627\u0643\u0644 \u0648\u062d\u064a\u062b \u064a\u0645\u0643\u0646 \u062a\u062d\u0633\u064a\u0646 \u0625\u062c\u0631\u0627\u0621\u0627\u062a\u0647\u0627.  [Call Center Metrics]  \u0642\u062f \u062a\u0634\u0647\u062f \u0627\u0644\u0645\u062d\u0635\u0644\u0629 \u0627\u0644\u0646\u0647\u0627\u0626\u064a\u0629 \u0644\u0644\u0634\u0631\u0643\u0629 \u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0643\u0628\u064a\u0631\u0629 \u0639\u0646\u062f\u0645\u0627 \u064a\u062a\u0645 \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062a\u062f\u0627\u0628\u064a\u0631 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0645\u062b\u0644 FCR \u0648\u0627\u0644\u0623\u0633\u0627\u0644\u064a\u0628 \u0627\u0644\u062a\u064a \u062a\u0642\u064a\u0645\u0647\u0627. \u0639\u0646\u062f\u0645\u0627 \u062a\u0643\u0648\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0642\u0627\u062f\u0631\u0629 \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0643\u0641\u0627\u0621\u0629 \u0639\u0645\u0644\u064a\u0627\u062a\u0647\u0627 \u060c \u0641\u0625\u0646\u0647\u0627 \u062a\u0643\u0648\u0646 \u0623\u0643\u062b\u0631 \u0642\u062f\u0631\u0629 \u0639\u0644\u0649 \u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u0646\u0641\u0642\u0627\u062a \u0627\u0644\u0645\u0631\u062a\u0628\u0637\u0629 \u0628\u062a\u0648\u0641\u064a\u0631 <a href=\"https:\/\/www.questionpro.com\/blog\/customer-care\/\">\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u064a\u0645\u0643\u0646 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0646\u0645\u0648\u0630\u062c FCR \u0644\u0623\u064a \u0648\u062c\u0645\u064a\u0639 \u0642\u0646\u0648\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0628\u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643 \u0648\u0643\u0630\u0644\u0643 \u0627\u0644\u0644\u0642\u0627\u0621\u0627\u062a \u0627\u0644\u0623\u0648\u0644\u0649. \u0645\u0646 \u0627\u0644\u0645\u0645\u0643\u0646 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647 \u0643\u0639\u0635\u0627 \u0642\u064a\u0627\u0633 \u0644\u0642\u062f\u0631\u0629 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0629 \u0639\u0628\u0631 \u062c\u0645\u064a\u0639 \u0642\u0646\u0648\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u0637\u0631\u0642 \u0644\u062a\u062d\u0633\u064a\u0646 \u062d\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u064a\u0639\u062f \u062d\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644 (FCR) \u0623\u062d\u062f \u0623\u0647\u0645 <a href=\"https:\/\/www.questionpro.com\/blog\/key-performance-indicators\/\">\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629<\/a> (KPIs) \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0629 \u062a\u0642\u064a\u064a\u0645\u0647\u0627. \u064a\u0642\u064a\u0633 \u0639\u062f\u062f \u0627\u0644\u0645\u0631\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u062a\u0645 \u0641\u064a\u0647\u0627 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0633\u062a\u0639\u0644\u0627\u0645 \u0627\u0644\u0639\u0645\u064a\u0644 \u0623\u0648 \u0645\u0634\u0643\u0644\u062a\u0647 \u0641\u064a \u0645\u0648\u0627\u062c\u0647\u0629 \u0648\u0627\u062d\u062f\u0629 \u0641\u0642\u0637 \u0645\u0639 \u0627\u0644\u0634\u0631\u0643\u0629.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0648\u0645\u0639 \u0630\u0644\u0643 \u060c \u0644\u0627 \u064a\u0645\u0643\u0646\u0643 \u0641\u0639\u0644 \u0630\u0644\u0643 \u0623\u064a\u0636\u0627. \u0628\u0639\u062f \u0643\u0644 \u0634\u064a\u0621 \u060c \u062a\u062d\u062a\u0627\u062c \u0627\u0644\u0642\u0636\u0627\u064a\u0627 \u0627\u0644\u0645\u062a\u0646\u0648\u0639\u0629 \u0625\u0644\u0649 \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u062a\u0646\u0648\u0639\u0629 \u0645\u0646 \u0627\u0644\u0623\u0633\u0627\u0644\u064a\u0628. \u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0623\u0645\u0631 \u0643\u0630\u0644\u0643 \u060c \u0641\u0643\u064a\u0641 \u064a\u0645\u0643\u0646\u0643 \u060c \u0628\u0627\u0644\u062a\u0627\u0644\u064a \u060c \u062a\u062d\u0633\u064a\u0646 \u0646\u0633\u0628\u0629 \u062d\u0644 \u0627\u0644\u0646\u0647\u062c \u0627\u0644\u0623\u0648\u0644 \u0644\u0634\u0631\u0643\u062a\u0643 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0647\u0630\u0627 \u0647\u0648 \u0627\u0644\u062d\u0627\u0644\u061f<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u062a\u0623\u0643\u062f \u0645\u0646 \u0623\u0646 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0641\u064a \u0645\u062a\u0646\u0627\u0648\u0644 \u0627\u0644\u0648\u0643\u0644\u0627\u0621<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u062a\u062c\u0639\u0644 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0648\u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0645\u0639\u0642\u062f\u0629 \u0645\u0646 \u0627\u0644\u0645\u0633\u062a\u062d\u064a\u0644 \u0639\u0644\u0649 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u062d\u062a\u0627\u062c\u0648\u0646\u0647\u0627 \u0644\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0645\u0634\u0643\u0644\u0629 \u0628\u0633\u0631\u0639\u0629 \u060c \u0645\u0645\u0627 \u064a\u062a\u0631\u0643 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0648\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u063a\u064a\u0631 \u0631\u0627\u0636\u064a\u0646.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0644\u062a\u0633\u0631\u064a\u0639 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0648\u0643\u064a\u0644 \u060c \u0642\u0645 \u0628\u062a\u0637\u0648\u064a\u0631 \u0642\u0627\u0639\u062f\u0629 \u0628\u064a\u0627\u0646\u0627\u062a \u0644\u0644\u0633\u0644\u0639 \u0648\u0627\u0644\u062d\u0644\u0648\u0644 \u0648\u0645\u0631\u0627\u062d\u0644 \u0627\u0644\u062d\u0644. \u0623\u0648\u0644\u0627\u060c \u0627\u0644\u062f\u0639\u0648\u0629 \u0625\u0644\u0649 \u0623\u0646 \u062a\u062a\u0636\u0645\u0646 \u0623\u0641\u0636\u0644 \u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u062d\u0644 \u0627\u0644\u0648\u0635\u0648\u0644 \u0627\u0644\u0641\u0639\u0627\u0644 \u0625\u0644\u0649 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u0625\u0634\u0631\u0627\u0643 \u0648\u062a\u0645\u0643\u064a\u0646 \u0648\u0643\u0644\u0627\u0621 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u0644\u0627 \u064a\u0633\u062a\u0637\u064a\u0639\u0648\u0646 \u062d\u0644 \u0634\u0643\u0627\u0648\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0623\u0646\u0641\u0633\u0647\u0645 \u064a\u0632\u062f\u0627\u062f\u0648\u0646 \u063a\u0636\u0628\u0627 \u0648\u0625\u062d\u0628\u0627\u0637\u0627 \u0648\u0625\u062d\u0628\u0627\u0637\u0627.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0627\u0645\u0646\u062d\u0647\u0645 \u0627\u0644\u0627\u0633\u062a\u0642\u0644\u0627\u0644\u064a\u0629 \u0623\u062b\u0646\u0627\u0621 \u0645\u0633\u0627\u0639\u062f\u0629 \u0627\u0644\u0639\u0645\u064a\u0644. \u064a\u062a\u0636\u0645\u0646 \u0630\u0644\u0643 \u0645\u0646\u062d \u0648\u0643\u0644\u0627\u0621 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u0634\u062c\u064a\u0639 \u0648\u0627\u0644\u0627\u0639\u062a\u0631\u0627\u0641 \u0648\u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0648\u0627\u0644\u062a\u062f\u0631\u064a\u0628. \u0642\u062f \u062a\u0633\u0627\u0639\u062f \u062c\u0648\u0627\u0626\u0632 \u062d\u0644 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 \u0627\u0644\u0623\u0648\u0644\u0649 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0639\u0644\u0649 \u0627\u0644\u0628\u0642\u0627\u0621 \u0645\u062a\u062d\u0645\u0633\u064a\u0646.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u0627\u0644\u062a\u0646\u0642\u0644 \u0641\u064a \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0645\u062a\u0635\u0627\u0639\u062f\u0629 \u0645\u0639 \u0627\u0644\u0648\u0643\u0644\u0627\u0621<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u0643\u062e\u064a\u0627\u0631 \u0646\u0647\u0627\u0626\u064a \u0644\u062d\u0644 \u0645\u0634\u0643\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u060c \u064a\u0639\u062f \u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0639\u0644\u0649 \u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0645\u062a\u0635\u0627\u0639\u062f\u0629 \u0628\u0641\u0639\u0627\u0644\u064a\u0629 \u0648\u0633\u0631\u0639\u0629 \u0641\u0631\u0635\u0629 \u0645\u0645\u062a\u0627\u0632\u0629. \u0639\u0646\u062f\u0645\u0627 \u064a\u062a\u0639\u0627\u0645\u0644 \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0639 \u0645\u0643\u0627\u0644\u0645\u0629 \u0645\u062a\u0635\u0627\u0639\u062f\u0629 \u060c \u0641\u0625\u0646 \u0627\u0644\u0648\u0643\u064a\u0644 \u0627\u0644\u0630\u064a \u064a\u0639\u0627\u0645\u0644\u0647 \u0628\u0634\u0643\u0644 \u062c\u064a\u062f \u0633\u064a\u062b\u0628\u062a \u0644\u0644\u0645\u0633\u062a\u0647\u0644\u0643 \u0623\u0646 \u0634\u0631\u0643\u062a\u0643 \u062a\u0647\u062a\u0645 \u062d\u0642\u0627 \u0628\u0631\u0641\u0627\u0647\u064a\u062a\u0647.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u062a\u062f\u0631\u064a\u0628 \u0648\u0643\u0644\u0627\u0621 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631.<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u064a\u062c\u0628 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0643\u062b\u064a\u0631 \u0645\u0646 \u0627\u0644\u0623\u062d\u064a\u0627\u0646 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0645\u0631\u0629 \u0623\u062e\u0631\u0649 \u0623\u0648 \u0646\u0642\u0644\u0647\u0645 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u064a\u0641\u062a\u0642\u0631\u0648\u0646 \u0625\u0644\u0649 \u0627\u0644\u062e\u0628\u0631\u0629 \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u0629. \u0625\u0646 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0628\u0631\u0642\u0645 \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u062d\u062a\u0649 \u064a\u0642\u0648\u0645 \u0634\u062e\u0635 \u0645\u0627 \u0628\u0625\u0635\u0644\u0627\u062d \u0645\u0634\u0643\u0644\u062a\u0643 \u0644\u064a\u0633 \u0641\u0643\u0631\u0629 \u0627\u0644\u0645\u0631\u0621 \u0639\u0646 \u064a\u0648\u0645 \u0645\u0645\u062a\u0639.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0644\u0630\u0627 \u0642\u0645 \u0628\u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0639\u0644\u0649 \u062d\u0644 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 \u0627\u0644\u0623\u0648\u0644\u0649. \u062d\u062a\u0649 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0645\u062e\u0636\u0631\u0645\u064a\u0646 \u0642\u062f \u064a\u0633\u062a\u0641\u064a\u062f\u0648\u0646 \u0645\u0646 \u0627\u0644\u062a\u062f\u0631\u064a\u0628. \u0627\u0628\u062f\u0623 \u0628\u0645\u0631\u0627\u062c\u0639\u0629 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0644\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u0623\u0646 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u064a\u0637\u0631\u062d\u0648\u0646 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0635\u062d\u064a\u062d\u0629.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u064a\u0645\u0643\u0646\u0643 \u0628\u0639\u062f \u0630\u0644\u0643 \u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0639\u0644\u0649 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u0645\u062b\u0644\u0649 \u0644\u062d\u0644 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0623\u0648\u0644\u064a\u0629. \u0633\u062a\u0624\u062f\u064a \u0645\u0631\u0627\u0642\u0628\u0629 \u0645\u0642\u0627\u064a\u064a\u0633 FCR \u0625\u0644\u0649 \u0632\u064a\u0627\u062f\u0629 FCR \u0644\u0639\u0645\u0644\u0643.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u0648\u0638\u0641 \u0627\u0644\u0623\u0634\u062e\u0627\u0635 \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u064a\u0646 \u0644\u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643.<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u0627\u0644\u0635\u0628\u0631 <a href=\"https:\/\/www.questionpro.com\/blog\/empathy-map\/\">\u0648\u062e\u0631\u064a\u0637\u0629 \u0627\u0644\u062a\u0639\u0627\u0637\u0641<\/a> \u0648\u0627\u0644\u0631\u062d\u0645\u0629 \u0647\u064a \u0633\u0645\u0627\u062a \u062c\u0648\u0647\u0631\u064a\u0629 \u062a\u0633\u0627\u0639\u062f \u0639\u0644\u0649 \u0625\u0631\u0636\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u064a\u0645\u0643\u0646 \u0644\u0644\u0645\u062c\u0646\u062f\u064a\u0646 \u0627\u0644\u0645\u062b\u0627\u0644\u064a\u064a\u0646 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643\u064a\u0646 \u0627\u0644\u0639\u0627\u0637\u0641\u064a\u064a\u0646 \u060c \u0648\u0644\u062f\u064a\u0647\u0645 \u0645\u0639\u0631\u0641\u0629 \u0648\u0627\u0633\u0639\u0629 \u0628\u0627\u0644\u0645\u0646\u062a\u062c \u060c \u0648\u0641\u0647\u0645 \u0623\u0641\u0636\u0644 \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0648\u0627\u0644\u0628\u0631\u0648\u062a\u0648\u0643\u0648\u0644\u0627\u062a. \u0633\u064a\u0643\u0648\u0646\u0648\u0646 \u062d\u0631\u064a\u0635\u064a\u0646 \u0639\u0644\u0649 \u0627\u0644\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u064a\u0639\u0645\u0644 \u0627\u0644\u062a\u0648\u0638\u064a\u0641 \u0627\u0644\u0645\u0628\u062a\u0643\u0631 \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u062d\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644. \u0633\u064a\u0643\u0648\u0646 \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0639\u0644\u0649 \u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0627\u0644\u0623\u0648\u0644\u0649 \u0623\u0643\u062b\u0631 \u0633\u0647\u0648\u0644\u0629 \u0625\u0630\u0627 \u062a\u0645 \u062a\u0639\u064a\u064a\u0646 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u064a\u0646. \u0644\u0627 \u062a\u062e\u0641 \u0645\u0646 \u0642\u064a\u0627\u0633 \u0625\u0646\u062a\u0627\u062c\u064a\u0629 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0648\u0641\u0639\u0627\u0644\u064a\u062a\u0647\u0645.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u064a\u062c\u0628 \u0623\u0646 \u064a\u0634\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0646 \u0627\u0644\u0648\u0643\u064a\u0644 \u0627\u0644\u0630\u064a \u064a\u062a\u0641\u0627\u0639\u0644\u0648\u0646 \u0645\u0639\u0647 \u062c\u0627\u0647\u0632 \u0644\u062e\u062f\u0645\u062a\u0647\u0645. \u064a\u0624\u062f\u064a \u0627\u062e\u062a\u064a\u0627\u0631 \u0627\u0644\u0623\u0641\u0631\u0627\u062f \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u064a\u0646 \u0625\u0644\u0649 \u0632\u064a\u0627\u062f\u0629 \u062f\u0642\u0629 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 \u0627\u0644\u0623\u0648\u0644\u0649.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u062a\u0646\u0641\u064a\u0630 IVRs \u0641\u064a \u0645\u0631\u0643\u0632 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u064a\u062a\u0648\u0627\u0635\u0644 \u0646\u0638\u0627\u0645 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0645\u0639 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0648\u064a\u0648\u062c\u0647\u0647\u0627 \u0625\u0644\u0649 \u0623\u062c\u0647\u0632\u0629 \u0627\u0633\u062a\u0642\u0628\u0627\u0644 \u0645\u0646\u0627\u0633\u0628\u0629 \u0648\u064a\u062c\u0645\u0639 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u062a\u0635\u0644. \u064a\u0639\u0645\u0644 \u0646\u0638\u0627\u0645 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0627\u0644\u0645\u0646\u0638\u0645 \u062c\u064a\u062f\u0627 \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0645\u0639\u062f\u0644\u0627\u062a \u062d\u0644 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 \u0627\u0644\u0623\u0648\u0644\u0649. \u062a\u0623\u0643\u062f \u0645\u0646 \u0623\u0646 \u0646\u0638\u0627\u0645 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0644\u0634\u0631\u0643\u062a\u0643 \u064a\u0639\u0645\u0644 \u0628\u0634\u0643\u0644 \u062c\u064a\u062f \u0648\u0633\u064a\u0642\u0648\u0645 \u0628\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0645\u062a\u0635\u0644\u064a\u0646 \u0628\u0633\u0631\u0639\u0629.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0642\u062f \u064a\u0646\u0647\u064a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0633\u062a\u0627\u0624\u0648\u0646 \u0645\u0646 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u0644\u0627 \u064a\u0633\u062a\u0637\u064a\u0639\u0648\u0646 \u0645\u0639\u0627\u0644\u062c\u0629 \u0645\u0634\u0643\u0644\u0627\u062a\u0647\u0645. \u062a\u062e\u0627\u0637\u0631 \u0645\u0624\u0633\u0633\u062a\u0643 \u0628\u0641\u0642\u062f\u0627\u0646 \u0647\u0630\u0627 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400;\">\u062a\u062d\u0633\u064a\u0646 \u0643\u0641\u0627\u0621\u0629 \u062a\u062d\u0648\u064a\u0644 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u062a\u0623\u0643\u062f \u0645\u0646 \u0623\u0646 \u0627\u0644\u0648\u0643\u0644\u0627\u0621 \u064a\u0645\u0643\u0646\u0647\u0645 \u062a\u062d\u0648\u064a\u0644 \u0627\u0644\u0645\u062a\u0635\u0644\u064a\u0646 \u062f\u0627\u062e\u0644 \u0627\u0644\u0634\u0631\u0643\u0629. \u0639\u0646\u062f\u0645\u0627 \u064a\u062a\u0645 \u0646\u0642\u0644 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643\u064a\u0646 \u0628\u0633\u0644\u0627\u0633\u0629 \u060c \u064a\u0634\u0639\u0631\u0648\u0646 \u0623\u0646 \u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u064a\u0645\u0643\u0646\u0647 \u062d\u0644 \u0635\u0639\u0648\u0628\u0627\u062a\u0647\u0645 \u0628\u0633\u0631\u0639\u0629.  <\/span><span style=\"font-weight: 400;\">\u0642\u0645 \u0628\u0625\u062c\u0631\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0641\u0647\u0645 \u0627\u0644\u0633\u0628\u0628 \u0627\u0644\u062c\u0630\u0631\u064a.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u064a\u062c\u0628 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0644\u062f\u0649 \u0648\u0643\u0644\u0627\u0621 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u0641\u0627\u0635\u064a\u0644 \u0641\u064a \u0645\u062a\u0646\u0627\u0648\u0644 \u0627\u0644\u064a\u062f \u0644\u0646\u0642\u0644 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643\u064a\u0646 \u0639\u0644\u0649 \u0627\u0644\u0641\u0648\u0631. \u064a\u0636\u0645\u0646 \u0625\u062c\u0631\u0627\u0621 \u062a\u062d\u0648\u064a\u0644 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628 \u0623\u0646 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643 \u0644\u0646 \u064a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0645\u0639\u0627\u0648\u062f\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u060c \u0645\u0645\u0627 \u064a\u0632\u064a\u062f \u0645\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u0627\u0633\u062a\u0646\u062a\u0627\u062c \u062d\u0648\u0644 \u062d\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u0628\u0639\u062f \u0623\u0646 \u062a\u062e\u0637\u0637 \u0645\u0624\u0633\u0633\u062a\u0643 \u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u062a\u0647\u0627 \u0648\u0623\u0647\u062f\u0627\u0641\u0647\u0627 \u0644\u062d\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644 \u0648\u062a\u0628\u062f\u0623 \u0641\u064a \u0642\u064a\u0627\u0633 FCR \u0628\u0627\u0644\u0637\u0631\u064a\u0642\u0629 \u0627\u0644\u0635\u062d\u064a\u062d\u0629 \u060c \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0627\u0644\u0627\u062a\u0633\u0627\u0642.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0633\u062a\u0636\u0645\u0646 \u0625\u0631\u0634\u0627\u062f\u0627\u062a FCR \u0647\u0630\u0647 \u0642\u062f\u0631\u062a\u0643 \u0639\u0644\u0649 \u062a\u062d\u0642\u064a\u0642 \u0645\u0639\u062f\u0644 \u062d\u0644 \u0623\u0643\u0628\u0631 \u0644\u0645\u0643\u0627\u0644\u0645\u0629 \u0648\u0627\u062d\u062f\u0629 \u060c \u0639\u0644\u0649 \u0627\u0644\u0631\u063a\u0645 \u0645\u0646 \u0623\u0646\u0647 \u0644\u0627 \u064a\u0645\u0643\u0646 \u0625\u0635\u0644\u0627\u062d \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0623\u0648 \u0627\u0644\u0645\u062e\u0627\u0648\u0641 \u062a\u0644\u0642\u0627\u0626\u064a\u0627 \u0639\u0646\u062f \u0623\u0648\u0644 \u0627\u062a\u0635\u0627\u0644.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0642\u062f \u064a\u0624\u062f\u064a \u0627\u0644\u0641\u0631\u064a\u0642 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