{"id":800364,"date":"2022-09-13T12:06:02","date_gmt":"2022-09-13T19:06:02","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/3-%d8%b9%d9%86%d8%a7%d8%b5%d8%b1-%d8%ba%d9%8a%d8%b1-%d9%85%d9%84%d9%85%d9%88%d8%b3%d8%a9-%d9%81%d9%8a-%d8%a7%d9%84%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%ab%d9%84%d8%a7%d8%ab%d8%a7%d8%a1-cx\/"},"modified":"2022-09-13T12:06:02","modified_gmt":"2022-09-13T12:06:02","slug":"3-%d8%b9%d9%86%d8%a7%d8%b5%d8%b1-%d8%ba%d9%8a%d8%b1-%d9%85%d9%84%d9%85%d9%88%d8%b3%d8%a9-%d9%81%d9%8a-%d8%a7%d9%84%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%ab%d9%84%d8%a7%d8%ab%d8%a7%d8%a1-cx","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ar\/3-%d8%b9%d9%86%d8%a7%d8%b5%d8%b1-%d8%ba%d9%8a%d8%b1-%d9%85%d9%84%d9%85%d9%88%d8%b3%d8%a9-%d9%81%d9%8a-%d8%a7%d9%84%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%ab%d9%84%d8%a7%d8%ab%d8%a7%d8%a1-cx\/","title":{"rendered":"3 \u0639\u0646\u0627\u0635\u0631 \u063a\u064a\u0631 \u0645\u0644\u0645\u0648\u0633\u0629 \u0641\u064a \u0627\u0644\u062a\u062c\u0631\u0628\u0629 &#8211; \u0627\u0644\u062b\u0644\u0627\u062b\u0627\u0621 \u0623\u0641\u0643\u0627\u0631 CX"},"content":{"rendered":"<p><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\">\u0641\u064a \u0627\u0644\u0623\u0633\u0628\u0648\u0639 \u0627\u0644\u0645\u0627\u0636\u064a \u060c \u0643\u062a\u0628\u062a \u0639\u0646 \u0645\u0646\u0637\u0642\u0629 \u0625\u0636\u0631\u0627\u0628 \u0627\u0644\u0628\u064a\u0633\u0628\u0648\u0644 \u0648\u0645\u0627 \u064a\u0637\u0644\u0628\u0647 \u0627\u0644\u0644\u0627\u0639\u0628\u0648\u0646 \u0648\u0627\u0644\u0645\u062f\u064a\u0631\u0648\u0646 \u0648\u0627\u0644\u0645\u0634\u062c\u0639\u0648\u0646 \u0623\u0643\u062b\u0631 \u0645\u0646 \u0627\u0644\u062f\u0648\u0631\u064a \u0648\u0627\u0644\u062d\u0643\u0627\u0645.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u062a\u0631\u0643\u062a \u0639\u0627\u0644\u0645 \u0627\u0644\u0631\u064a\u0627\u0636\u0629 &#8220;\u0627\u0644\u0645\u0645\u062a\u0639&#8221; \u0644\u0644\u062d\u0638\u0629 \u0648\u0646\u0638\u0631\u062a \u0625\u0644\u0649 \u062d\u064a\u0627\u062a\u0646\u0627 \u0627\u0644\u064a\u0648\u0645\u064a\u0629 \u060c \u062a\u062d\u062f\u062b\u062a \u0639\u0646 &#8220;\u0627\u0644\u062a\u0639\u0631\u064a\u0641&#8221; \u0648 &#8220;\u0627\u0644\u0627\u062a\u0633\u0627\u0642&#8221; \u060c \u0648\u0647\u0630\u0627 \u0645\u0627 \u064a\u062a\u0648\u0642\u0639\u0647 \u0645\u0639\u0638\u0645\u0647\u0645 \u0641\u064a \u0648\u0638\u0627\u0626\u0641\u0647\u0645 \u0648\u062a\u062c\u0627\u0631\u0628\u0647\u0645 (\u0644\u0627 \u062a\u0642\u062a\u0635\u0631 \u0641\u0642\u0637 \u0639\u0644\u0649  <\/span><span style=\"font-weight: 400;\">\u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><span style=\"font-weight: 400;\">\u060c \u0648\u0644\u0643\u0646 \u0623\u064a\u0636\u0627 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u0627\u0644\u0623\u0646\u0634\u0637\u0629 \u0648\u0627\u0644\u0641\u0639\u0627\u0644\u064a\u0627\u062a) \u0648\u062d\u062a\u0649 \u0623\u0635\u062f\u0642\u0627\u0626\u0647\u0645.  <\/span><\/p>\n<h2>\u0623\u0633\u0631\u0639 \u0648\u0623\u0641\u0636\u0644 \u0648\u0623\u0642\u0644 \u062a\u0643\u0644\u0641\u0629<\/h2>\n<p><span style=\"font-weight: 400;\">\u0639\u0646\u062f\u0645\u0627 \u064a\u062a\u0639\u0644\u0642 \u0627\u0644\u0623\u0645\u0631 \u0628\u062d\u064a\u0627\u062a\u0646\u0627 \u060c \u0646\u062a\u0648\u0642\u0639 \u0623\u064a\u0636\u0627 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0644\u062f\u064a\u0646\u0627 \u0628\u0639\u0636 &#8220;\u0627\u0644\u062a\u0639\u0627\u0637\u0641&#8221;.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0643\u0644 \u0647\u0630\u0647 \u0627\u0644\u0623\u0641\u0643\u0627\u0631 \u0627\u0644\u062b\u0644\u0627\u062b \u062a\u0628\u062f\u0648 \u0639\u0627\u062f\u0644\u0629 \u0648\u0645\u0628\u0627\u0634\u0631\u0629\u060c <a href=\"https:\/\/www.questionpro.com\/blog\/the-anatomy-of-a-strike-tuesday-cx-thoughts\/\" target=\"_blank\" rel=\"noopener\">\u0648\u0644\u0643\u0646 \u0643\u0645\u0627 \u0646\u0627\u0642\u0634\u062a \u0627\u0644\u0623\u0633\u0628\u0648\u0639 \u0627\u0644\u0645\u0627\u0636\u064a<\/a>\u060c \u0641\u0625\u0646 \u062a\u0646\u0641\u064a\u0630 \u0647\u0630\u0647 \u0627\u0644\u0623\u0641\u0643\u0627\u0631 \u0648\u062a\u0646\u0648\u0639 \u0627\u0644\u0639\u0646\u0635\u0631 \u0627\u0644\u0628\u0634\u0631\u064a \u064a\u0639\u0642\u062f \u0627\u0644\u0623\u0645\u0648\u0631. \u0646\u062d\u0627\u0648\u0644 \u062a\u0628\u0633\u064a\u0637\u0647\u0627 \u0628\u0637\u0631\u062d \u0627\u0644\u0633\u0624\u0627\u0644  <\/span><a href=\"https:\/\/www.questionpro.com\/cx\/\"><span style=\"font-weight: 400;\">\u0645\u0646\u0635\u0629 \u0628\u0631\u0645\u062c\u064a\u0629 \u0644\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0623\u062a\u0645\u062a\u0629<\/span><\/p>\n<p><\/a><span style=\"font-weight: 400;\"> \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0648\u062d\u062a\u0649 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0627\u062a \u0641\u064a <\/span> \u0646\u0638\u0627\u0645 <a href=\"https:\/\/www.questionpro.com\/cx\/closed-loop\/case-management.html\"><span style=\"font-weight: 400;\">\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0645\u063a\u0644\u0642<\/span><\/p>\n<p><\/a><span style=\"font-weight: 400;\"> \u0627\u0644\u062d\u0644\u0642\u0629 \u060c \u0648\u0644\u0643\u0646 \u0647\u0630\u0627 \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0623\u062a\u064a \u0628\u0646\u062a\u0627\u0626\u062c \u0639\u0643\u0633\u064a\u0629 \u0641\u064a \u0643\u062b\u064a\u0631 \u0645\u0646 \u0627\u0644\u0623\u062d\u064a\u0627\u0646. <\/span> <\/p>\n<p><span style=\"font-weight: 400;\">\u0642\u0627\u0644 \u0634\u062e\u0635 \u0639\u0645\u0644\u062a \u0645\u0639\u0647 \u0630\u0627\u062a \u0645\u0631\u0629 \u0625\u0646 \u0647\u0646\u0627\u0643 \u062b\u0644\u0627\u062b\u0629 \u0623\u0634\u064a\u0627\u0621 \u064a\u0637\u0644\u0628\u0647\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0623\u0633\u0631\u0639 \u0648\u0623\u0641\u0636\u0644 \u0648\u0623\u0642\u0644 \u062a\u0643\u0644\u0641\u0629. \u0642\u0627\u0644 \u0625\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0644\u062f\u064a\u0647\u0645 \u0627\u062b\u0646\u0627\u0646 \u0641\u0642\u0637:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0623\u0633\u0631\u0639 \u0648\u0623\u0641\u0636\u0644 \u0633\u064a\u0643\u0648\u0646 \u0623\u0643\u062b\u0631 \u062a\u0643\u0644\u0641\u0629<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0623\u0642\u0644 \u062a\u0643\u0644\u0641\u0629 \u0648\u0623\u0633\u0631\u0639 \u0633\u064a\u0642\u0644\u0644 \u0645\u0646 \u0627\u0644\u062c\u0648\u062f\u0629<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0623\u0641\u0636\u0644 \u0648\u0623\u0642\u0644 \u062a\u0643\u0644\u0641\u0629 \u0633\u064a\u0633\u062a\u063a\u0631\u0642 \u0628\u0639\u0636 \u0627\u0644\u0648\u0642\u062a<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u062c\u0645\u064a\u0639 \u0627\u0644\u0646\u0642\u0627\u0637 \u0627\u0644\u0639\u0627\u062f\u0644\u0629 \u0645\u0646 \u062c\u0627\u0646\u0628\u0647 (\u0648\u0643\u0641\u0631\u062f \u0639\u0645\u0644\u064a\u0629 \u060c \u0623\u0646\u0627 \u0628\u0627\u0644\u062a\u0623\u0643\u064a\u062f \u0623\u0641\u0647\u0645 \u0627\u0644\u0645\u0634\u0627\u0639\u0631) \u060c \u0644\u0643\u0646\u0647\u0627 \u0644\u0627 \u062a\u0632\u0627\u0644 \u0644\u0627 \u062a\u0648\u0641\u0631 \u0643\u0644 \u0645\u0627 \u064a\u0631\u064a\u062f\u0647 \u0627\u0644\u0639\u0645\u064a\u0644 (\u0623\u0648 \u064a\u062d\u062a\u0627\u062c\u0647 \u0623\u062d\u064a\u0627\u0646\u0627).<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-440329\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/09\/TCXT-Meta_images-12.gif\" alt=\"\" width=\"1004\" height=\"564\"><\/p>\n<h2>3 \u0639\u0646\u0627\u0635\u0631 \u063a\u064a\u0631 \u0645\u0644\u0645\u0648\u0633\u0629 \u064a\u062c\u0628 \u0623\u0646 \u062a\u0643\u0648\u0646 \u062c\u0632\u0621\u0627 \u0645\u0646 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643<\/h2>\n<p><span style=\"font-weight: 400;\">\u064a\u0639\u062f \u0648\u062c\u0648\u062f \u0628\u0639\u0636 \u0627\u0644\u0645\u0639\u0644\u0645\u0627\u062a \u0644\u0628\u062f\u0621 \u0627\u0644\u0645\u0646\u0627\u0642\u0634\u0629 \u0623\u0645\u0631\u0627 \u0631\u0627\u0626\u0639\u0627 \u060c \u0648\u0644\u0643\u0646 \u0639\u0644\u064a\u0643 \u0623\u064a\u0636\u0627 \u0625\u062f\u0631\u0627\u0643 \u0623\u0646 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0643\u0644 \u0645\u0646\u0647\u0627 \u0633\u064a\u062a\u063a\u064a\u0631. \u0648\u064a\u0646\u0637\u0628\u0642 \u0630\u0644\u0643 \u0623\u064a\u0636\u0627 \u0639\u0644\u0649 \u0647\u0630\u0647 \u0627\u0644\u0639\u0646\u0627\u0635\u0631 \u0627\u0644\u062b\u0644\u0627\u062b\u0629 \u063a\u064a\u0631 \u0627\u0644\u0645\u0644\u0645\u0648\u0633\u0629 \u0627\u0644\u062a\u064a \u064a\u0646\u0628\u063a\u064a \u0623\u0646 \u062a\u0643\u0648\u0646 \u062c\u0632\u0621\u0627 \u0645\u0646  <\/span><a href=\"https:\/\/www.questionpro.com\/cx\/why\/cx-strategy.html\" target=\"_blank\" rel=\"noopener\"><br \/>\n  <span style=\"font-weight: 400;\">\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">. <\/span> <\/p>\n<p><span style=\"font-weight: 400;\">\u062a\u0645\u0627\u0645\u0627 \u0645\u062b\u0644 \u062a\u0644\u0643 \u0627\u0644\u0623\u0641\u0643\u0627\u0631 \u0627\u0644\u0645\u0630\u0643\u0648\u0631\u0629 \u0623\u0639\u0644\u0627\u0647 \u060c \u0644\u0627 \u064a\u062a\u0645 \u0642\u064a\u0627\u0633\u0647\u0627 \u0623\u0648 \u0641\u0647\u0645\u0647\u0627 \u0628\u0633\u0647\u0648\u0644\u0629 \u062f\u0627\u0626\u0645\u0627 &#8211; \u0645\u0646 \u0642\u0628\u0644 \u0643\u0644 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0634\u0631\u0643\u0629. \u0628\u063a\u0636 \u0627\u0644\u0646\u0638\u0631 \u060c \u064a\u062c\u0628 \u0623\u0646 \u062a\u0633\u0639\u0649 \u062f\u0627\u0626\u0645\u0627 \u0625\u0644\u0649 \u062a\u0636\u0645\u064a\u0646\u0647\u0627 \u0641\u064a  <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\u0642\u064a\u0627\u0633 \u0646\u0642\u0627\u0637 \u0627\u062a\u0635\u0627\u0644 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/span><\/p>\n<p><\/a><span style=\"font-weight: 400;\"> <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/customer-touchpoints\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\u0648\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/p>\n<p><\/a><span style=\"font-weight: 400;\"> \u0639\u0628\u0631 <\/span><a href=\"https:\/\/www.questionpro.com\/cx\/why\/journey-mapping.html\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\u062e\u0631\u064a\u0637\u0629 \u0627\u0644\u0631\u062d\u0644\u0629<\/span><\/p>\n<p><\/a> \u0628\u0623\u0643\u0645\u0644\u0647\u0627<span style=\"font-weight: 400;\">. <\/span> <\/p>\n<p><strong>1. \u0627\u0644\u062a\u0639\u0631\u064a\u0641<\/strong><span style=\"font-weight: 400;\"> &#8211; \u0628\u0643\u0644 \u0628\u0633\u0627\u0637\u0629 \u060c <strong>\u062d\u062f\u062f \u0627\u0644\u062a\u0648\u0642\u0639\u0627\u062a<\/strong> \u0644\u0644\u0639\u0645\u0644\u0627\u0621. <\/span> <\/p>\n<p><span style=\"font-weight: 400;\">\u0643\u0645\u0627 <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/the-anatomy-of-a-strike-tuesday-cx-thoughts\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u0630\u0643\u0631\u0646\u0627 \u0627\u0644\u0623\u0633\u0628\u0648\u0639 \u0627\u0644\u0645\u0627\u0636\u064a<\/span><br \/>\n<\/a><span style=\"font-weight: 400;\">\u060c \u0641\u0625\u0646 \u0642\u0648\u0644 \u0630\u0644\u0643 \u0623\u0633\u0647\u0644 \u0628\u0643\u062b\u064a\u0631 \u0645\u0646 \u0641\u0639\u0644\u0647. \u0631\u0628\u0645\u0627 \u0623\u0643\u0648\u0646 \u0645\u0630\u0646\u0628\u0627 \u0645\u062b\u0644 \u0623\u064a \u0634\u062e\u0635 \u0622\u062e\u0631 \u0641\u064a \u0623\u0646\u0646\u064a \u0633\u0623\u0642\u0648\u0645 \u0628\u0625\u0646\u0634\u0627\u0621 \u062a\u0639\u0631\u064a\u0641 \u060c \u0644\u0643\u0646\u0646\u064a \u0623\u0639\u0631\u0641\u0647 \u0628\u0645\u0635\u0637\u0644\u062d\u0627\u062a \u0623\u0641\u0647\u0645\u0647\u0627. \u062b\u0645 \u0633\u0623\u062a\u0631\u0643 \u0627\u0644\u0623\u062c\u0632\u0627\u0621 &#8220;\u0627\u0644\u0645\u0641\u062a\u0631\u0636\u0629&#8221; \u060c \u0648\u0647\u064a \u0648\u0627\u062d\u062f\u0629 \u0645\u0646 \u0623\u0633\u0648\u0623 \u0627\u0644\u0623\u062e\u0637\u0627\u0621.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0639\u0646\u062f \u0625\u0646\u0634\u0627\u0621 <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\"><br \/>\n  <span style=\"font-weight: 400;\">\u0642\u0627\u0644\u0628 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/span><br \/>\n<\/a>\u060c<span style=\"font-weight: 400;\">  \u0633\u062a\u0639\u0631\u0641 \u0628\u0644\u0627 \u0634\u0643 \u0623\u0646\u0647 \u064a\u062c\u0628 \u0639\u0644\u064a\u0643 \u0627\u0644\u0646\u0638\u0631 \u0625\u0644\u0649 \u0648\u062c\u0647\u0627\u062a \u0627\u0644\u0646\u0638\u0631 \u0627\u0644\u062f\u0627\u062e\u0644\u064a\u0629 \u0648\u0627\u0644\u062e\u0627\u0631\u062c\u064a\u0629. \u0645\u0646 \u0627\u0644\u0645\u062d\u062a\u0645\u0644 \u0623\u0646 \u062a\u062f\u0631\u062c \u0639\u0645\u0648\u062f\u064a\u0646 \u0644\u0647\u0627. \u0633\u062a\u0637\u0644\u0628 \u0645\u0646 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u062a\u0642\u0633\u064a\u0645 \u0627\u0644\u0631\u062d\u0644\u0629 \u0625\u0644\u0649 &#8220;\u0631\u062d\u0644\u0627\u062a \u0635\u063a\u064a\u0631\u0629&#8221; \u0628\u062d\u064a\u062b \u062a\u0639\u0631\u0636 \u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0648 \/ \u0623\u0648 \u0631\u062f\u0648\u062f \u0641\u0639\u0644 \u0645\u062d\u062f\u062f\u0629 \u064a\u062c\u0628 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u064a\u0644 \u0627\u062a\u062e\u0627\u0630\u0647\u0627 \u0644\u0625\u0643\u0645\u0627\u0644 \u0627\u0644\u0639\u0645\u0644\u064a\u0629.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0644\u0642\u062f \u0631\u0623\u064a\u062a \u0628\u0639\u0636 \u0627\u0644\u0623\u0645\u062b\u0644\u0629 \u0627\u0644\u062a\u0641\u0635\u064a\u0644\u064a\u0629 \u0644\u0644\u063a\u0627\u064a\u0629 \u060c \u0648\u0644\u0643\u0646 \u0641\u064a \u0643\u062b\u064a\u0631 \u0645\u0646 \u0627\u0644\u0623\u062d\u064a\u0627\u0646 \u0644\u0627 \u062a\u0642\u0648\u0644 \u0623\u0647\u0645 \u0634\u064a\u0621 \u0645\u0642\u062f\u0645\u0627: &#8220;\u0644\u0645\u0627\u0630\u0627 \u0646\u0641\u0639\u0644 \u0647\u0630\u0627\u061f&#8221; \u0646\u062d\u0646 \u0628\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u0639\u0631\u0636 \u062e\u0631\u064a\u0637\u0629 \u0627\u0644\u0631\u062d\u0644\u0629 \u0645\u0646 \u0645\u0646\u0638\u0648\u0631 \u0623\u0647\u062f\u0627\u0641\u0646\u0627 \u0641\u064a \u062a\u0648\u0644\u064a \u0647\u0630\u0627 \u0627\u0644\u0639\u0645\u0644 \u060c \u0648\u0644\u064a\u0633 \u0641\u0642\u0637 <em>\u0627\u0644\u0642\u064a\u0627\u0645 \u0628\u0647<\/em>.  <\/span><\/p>\n<p><strong>2. \u0627\u0644\u0627\u062a\u0633\u0627\u0642<\/strong><span style=\"font-weight: 400;\"> &#8211; \u0628\u0645\u062c\u0631\u062f \u062a\u062d\u062f\u064a\u062f \u0627\u0644\u062a\u0648\u0642\u0639\u0627\u062a \u0644\u0639\u0645\u0644\u0627\u0626\u0643 \u060c <strong>\u0639\u0644\u064a\u0643<\/strong> \u062a\u0644\u0628\u064a\u0629 <strong> \u062a\u0644\u0643 \u0627\u0644\u062a\u0648\u0642\u0639\u0627\u062a. <\/strong><\/span> <\/p>\n<p><span style=\"font-weight: 400;\">\u0627\u0641\u062a\u0631\u0636 \u0623\u0646 \u0628\u0631\u0646\u0627\u0645\u062c \u0635\u0648\u062a \u0627\u0644\u0639\u0645\u064a\u0644 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u064a\u0639\u062a\u0645\u062f \u0628\u0628\u0633\u0627\u0637\u0629 \u0639\u0644\u0649 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0646\u062a\u0642\u062f\u064a\u0646. \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u062d\u0627\u0644\u0629 \u060c \u0642\u062f \u062a\u0648\u0641\u0631 \u0627\u0644\u0627\u062a\u0633\u0627\u0642 \u060c \u0648\u0644\u0643\u0646 \u0645\u0646 \u0627\u0644\u0645\u062d\u062a\u0645\u0644 \u0623\u0644\u0627 \u062a\u0643\u0648\u0646 \u0636\u062f  <\/span><b>\u062a\u0639\u0631\u064a\u0641<\/b><span style=\"font-weight: 400;\">  \u0627\u0644\u062a\u064a \u0648\u0636\u0639\u062a\u0647\u0627 \u0645\u0639\u0627 \u0644\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u062a\u0648\u0642\u0639\u0627\u062a. \u0625\u0630\u0627 \u0643\u0646\u062a \u062a\u0633\u062a\u062c\u064a\u0628 \u0641\u0642\u0637 \u0644\u0644\u0645\u0646\u062a\u0642\u062f\u064a\u0646 \u060c \u0641\u0625\u0646  <\/span><b>\u0627\u0644\u0627\u062a\u0633\u0627\u0642 <\/b><span style=\"font-weight: 400;\">\u0623\u0645\u0631 \u0641\u0638\u064a\u0639. <\/span> <\/p>\n<p><span style=\"font-weight: 400;\">\u0646\u062d\u0646 \u0646\u0642\u062f\u0645 <a href=\"https:\/\/www.questionpro.com\/cx\/closed-loop-vs-open-loop-cx.html\" target=\"_blank\" rel=\"noopener\">\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u062d\u0644\u0642\u0629 \u0627\u0644\u062e\u0627\u0631\u062c\u064a\u0629<\/a> \u0643\u062c\u0632\u0621 \u0645\u0646 \u0645\u0646\u0635\u0629 QuestionPro CX \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0646\u0627 \u062d\u062a\u0649 \u062a\u062a\u0645\u0643\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062a\u062d\u0633\u064a\u0646 \u062a\u0644\u0643 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062a\u0643\u0631\u0631 \u0628\u0634\u0643\u0644 \u0645\u062a\u0643\u0631\u0631. \u0646\u0627  <\/span>\u064a\u0633\u0645\u062d <a href=\"https:\/\/www.questionpro.com\/nps-plus\/\"><span style=\"font-weight: 400;\">NPS + \u0627\u0644\u062d\u0635\u0631\u064a \u0645\u0646 QuestionPro<\/span><\/p>\n<p><\/a><span style=\"font-weight: 400;\"> \u0628\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0623\u0633\u0628\u0627\u0628 \u0627\u0644\u062c\u0630\u0631\u064a\u0629 \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0624\u062f\u064a \u0625\u0644\u0649 \u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0644\u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0627\u062a\u0633\u0627\u0642 \u0644\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644. <\/span> <\/p>\n<p><strong>3. \u0627\u0644\u062a\u0639\u0627\u0637\u0641<\/strong> &#8211; <span style=\"font-weight: 400;\"> \u0647\u0630\u0627 \u0623\u0645\u0631 \u0635\u0639\u0628 \u062f\u0627\u0626\u0645\u0627 \u060c \u0644\u0623\u0646\u0647 \u0623\u062d\u062f \u0623\u0643\u062b\u0631 \u0627\u0644\u0643\u0644\u0645\u0627\u062a \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0627 \u0641\u064a \u0623\u0628\u062d\u0627\u062b \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 &#8211; \u0648\u0645\u0639 \u0630\u0644\u0643 \u0641\u0647\u0648 <em>\u0627\u0644\u0623\u0643\u062b\u0631 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0627<\/em>. <\/span> <\/p>\n<p><span style=\"font-weight: 400;\">\u0639\u0646\u062f\u0645\u0627 \u064a\u0643\u0648\u0646 \u0644\u062f\u064a\u0643 <\/span><b>\u062a\u0639\u0631\u064a\u0641<\/b> <span style=\"font-weight: 400;\">\u060c \u0645\u0646 \u0627\u0644\u0633\u0647\u0644 \u0627\u0644\u0642\u0648\u0644 \u0625\u0646\u0646\u0627 \u0646\u0631\u064a\u062f <\/span><b>\u0627\u0644\u0627\u062a\u0633\u0627\u0642 <\/b><span style=\"font-weight: 400;\">\u0627\u0644\u0630\u064a \u0633\u064a\u0643\u0648\u0646 \u0641\u064a \u063a\u064a\u0627\u0628 <\/span><b>\u0627\u0644\u062a\u0639\u0627\u0637\u0641<\/b><span style=\"font-weight: 400;\">. \u062b\u0645 \u0646\u062d\u0627\u0648\u0644 \u0627\u0633\u062a\u062e\u062f\u0627\u0645  <\/span>\u062a\u062d\u0644\u064a\u0644\u0627\u062a <a href=\"https:\/\/www.questionpro.com\/features\/sentiment-analysis.html\"><span style=\"font-weight: 400;\">\u0627\u0644\u0645\u0634\u0627\u0639\u0631<\/span><\/p>\n<p><\/a><span style=\"font-weight: 400;\"> <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/tools-to-help-you-analyze-social-media-chatter\/\"><span style=\"font-weight: 400;\">\u0648\u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a<\/span><\/p>\n<p><\/a><span style=\"font-weight: 400;\"> \u0644\u062a\u0642\u062f\u064a\u0645 \u0646\u062f\u0627\u0621 \u062a\u0639\u0627\u0637\u0641\u064a. <\/span> <\/p>\n<p><span style=\"font-weight: 400;\">\u0648\u0645\u0639 \u0630\u0644\u0643 \u060c \u0641\u0625\u0646\u0646\u0627 \u0646\u062a\u0637\u0644\u0639 \u0641\u064a \u0627\u0644\u0646\u0647\u0627\u064a\u0629 \u0625\u0644\u0649 \u062a\u062d\u0648\u064a\u0644 \u0641\u0631\u0635\u062a\u0646\u0627 \u0644\u0644\u062a\u0639\u0627\u0637\u0641 \u0625\u0644\u0649 \u0625\u062d\u0635\u0627\u0621\u0627\u062a \u064a\u0645\u0643\u0646\u0646\u0627 \u062a\u0642\u064a\u064a\u0645\u0647\u0627 \u0648\u0642\u064a\u0627\u0633\u0647\u0627. \u0627\u0644\u0627\u0639\u062a\u0630\u0627\u0631 \u063a\u064a\u0631 \u0627\u0644\u0635\u0627\u062f\u0642 \u0644\u064a\u0633 \u062a\u0639\u0627\u0637\u0641\u0627. \u0627\u0644\u0642\u0633\u064a\u0645\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0628\u0639\u062f \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u0645\u0646\u062a\u0642\u062f\u064a\u0646 \u0644\u064a\u0633\u062a \u062a\u0639\u0627\u0637\u0641\u0627. \u0645\u0627 \u0627\u0644\u0630\u064a \u064a\u062c\u0639\u0644  <\/span><b> <\/b><span style=\"font-weight: 400;\">\u0627\u0644\u062a\u0639\u0627\u0637\u0641 \u0627\u0644\u0635\u0639\u0628 \u0647\u0648 \u0623\u0646\u0647 \u064a\u062a\u0639\u0627\u0631\u0636 \u062a\u0642\u0631\u064a\u0628\u0627 \u0645\u0639 <\/span><b>\u0627\u0644\u062a\u0639\u0631\u064a\u0641 <\/b><span style=\"font-weight: 400;\"> <\/span><b>\u0648\u0627\u0644\u0627\u062a\u0633\u0627\u0642<\/b> \u060c \u0639\u0644\u0649 <span style=\"font-weight: 400;\">\u0627\u0644\u0631\u063a\u0645 \u0645\u0646 \u0623\u0646 <\/span><a href=\"https:\/\/www.youtube.com\/watch?v=mFoJVyyEYas\"><span style=\"font-weight: 400;\">\u062c\u0648\u0646\u0627\u062b\u0627\u0646 \u0647\u0648\u0643\u064a\u0646\u0632 \u0645\u062d\u0642 <\/span><\/p>\n<p><\/a><span style=\"font-weight: 400;\">\u0641\u064a \u0627\u0644\u062a\u0623\u0643\u064a\u062f \u0639\u0644\u0649 \u0623\u0646\u0647 \u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0627\u0644\u062a\u0639\u0627\u0637\u0641 \u060c \u0648\u0639\u0644\u0649 \u0646\u0637\u0627\u0642 \u0648\u0627\u0633\u0639. <\/span> <\/p>\n<p><span style=\"font-weight: 400;\">\u064a\u062a\u0639\u0644\u0642 \u0627\u0644\u0623\u0645\u0631 \u0628\u0643\u064a\u0641\u064a\u0629 \u062a\u062d\u062f\u064a\u062f \u062a\u0648\u0642\u0639\u0627\u062a \u0639\u0645\u0644\u0627\u0626\u0643 \u0623\u0646\u0647 \u064a\u0645\u0643\u0646\u0643 \u0625\u064a\u062c\u0627\u062f \u0637\u0631\u064a\u0642\u0629 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0627\u0644\u062a\u0639\u0627\u0637\u0641 \u0648\u0627\u0644\u0627\u062a\u0633\u0627\u0642 \u0648\u0627\u0644\u062a\u0639\u0631\u064a\u0641 \u0627\u0644\u0630\u064a \u064a\u0646\u0627\u0633\u0628 \u0627\u0644\u062c\u0645\u064a\u0639. \u0647\u0630\u0627 \u064a\u0639\u0646\u064a \u0623\u064a\u0636\u0627 \u0623\u0646\u0643 \u0633\u062a\u0641\u0634\u0644 \u0623\u062d\u064a\u0627\u0646\u0627 \u0641\u064a \u0627\u0644\u062b\u0644\u0627\u062b\u0629 \u0641\u064a \u0648\u0642\u062a \u0623\u0648 \u0622\u062e\u0631 \u060c \u0648\u0644\u0643\u0646 \u0625\u0630\u0627 \u062d\u0627\u0648\u0644\u062a \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u0627\u0644\u0642\u064a\u0627\u0645 \u0628\u0627\u0644\u062b\u0644\u0627\u062b\u0629 \u060c \u0641\u0633\u062a\u0646\u062c\u062d \u0641\u064a \u0646\u0638\u0631 \u0639\u0645\u0644\u0627\u0626\u0643.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u062a\u0630\u0643\u0631 \u0623\u0646 <strong>\u0627\u0644\u0643\u0645\u0627\u0644 \u0644\u064a\u0633 \u0634\u0631\u0637\u0627<\/strong>. \u0627\u0644\u0622\u0646 \u0639\u0644\u064a\u0643 \u0641\u0642\u0637 \u0648\u0636\u0639 \u0643\u0644 \u0630\u0644\u0643 \u0645\u0639\u0627 \u0639\u0628\u0631 \u062c\u0645\u064a\u0639 X \u0648\u0627\u0644\u0623\u0642\u0633\u0627\u0645 \u0648\u0627\u0644\u0631\u062d\u0644\u0627\u062a.<\/span><\/p>\n<h2>\u0646\u062d\u0646 \u0645\u062a\u062d\u0645\u0633\u0648\u0646 \u0644\u0645\u0642\u0627\u0628\u0644\u062a\u0643 \u0634\u062e\u0635\u064a\u0627!<\/h2>\n<p><span style=\"font-weight: 400;\">\u0647\u0644 \u062a\u0639\u0644\u0645 \u0623\u0646 QuestionPro XDay \u0633\u064a\u0643\u0648\u0646 \u0645\u0628\u0627\u0634\u0631\u0627 \u0648\u0634\u062e\u0635\u064a\u0627 \u0647\u0630\u0627 \u0627\u0644\u062e\u0631\u064a\u0641\u061f \u0627\u0646\u0636\u0645 \u0625\u0644\u064a\u0646\u0627 \u0641\u064a \u0645\u062c\u0645\u0648\u0639\u0629 \u0631\u0627\u0626\u0639\u0629 \u0645\u0646 \u0627\u0644\u0645\u062a\u062d\u062f\u062b\u064a\u0646 \u0648\u0623\u0639\u0636\u0627\u0621 \u0627\u0644\u0644\u062c\u0646\u0629 \u0641\u064a \u0641\u0646\u062f\u0642 AT&amp;T Conference Hotel \u0641\u064a \u0623\u0648\u0633\u062a\u0646 \u060c \u062a\u0643\u0633\u0627\u0633 \u060c \u0641\u064a 27 \u0623\u0643\u062a\u0648\u0628\u0631. \u0633\u0623\u0642\u0648\u0645 \u0628\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0646\u0627\u0642\u0634\u0629 \u0627\u0644\u062d\u064a\u0629: \u062e\u0637\u064a \u060c \u0645\u062d\u0638\u0648\u0638 \u0623\u0648 \u0623\u0643\u0627\u0630\u064a\u0628: \u0627\u0644\u0642\u0635\u0635 \u0627\u0644\u062a\u064a \u0646\u0631\u0648\u064a\u0647\u0627 \u0628\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u060c \u0645\u0639 \u0627\u0644\u0645\u062a\u062d\u062f\u062b\u064a\u0646 \u0627\u0644\u0636\u064a\u0648\u0641 \u0645\u0646 MGM Resorts \u0648 Google \u0648 Research Narrative. \u062a\u0639\u0644\u0645 \u0643\u0644 \u0634\u064a\u0621 \u0639\u0646 \u0630\u0644\u0643  <\/span><a href=\"https:\/\/www.questionpro.com\/xday\/fall-2022\/?utm_source=ken&amp;utm_campaign=cx-xday2022\"><span style=\"font-weight: 400;\">\u0647\u0646\u0627<\/span><\/a><span style=\"font-weight: 400;\">. \u064a\u0639\u062f \u0647\u0630\u0627 \u0623\u064a\u0636\u0627 \u0648\u0642\u062a\u0627 \u0631\u0627\u0626\u0639\u0627 \u0644\u0644\u062a\u062d\u062f\u062b \u0645\u0639 \u0645\u0633\u062a\u0634\u0627\u0631\u064a CX \u0648 EX \u0644\u062f\u064a\u0646\u0627 \u0648\u0641\u0647\u0645 \u0627\u0644\u0637\u0631\u0642 \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646\u0643 \u0645\u0646 \u062e\u0644\u0627\u0644\u0647\u0627 \u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u062a\u0639\u0627\u0637\u0641 \u0645\u0639 \u0639\u0645\u0644\u0627\u0626\u0643 \u0639\u0644\u0649 \u0623\u0633\u0627\u0633 \u062b\u0627\u0628\u062a.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/xday\/fall-2022\/?utm_source=ken&amp;utm_campaign=cx-xday2022\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>\u0633\u062c\u0644 \u0627\u0644\u0622\u0646<\/strong><\/a><\/span><\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/in\/kenpeterson\/\"><img decoding=\"async\" class=\"alignnone\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/05\/author-ken-peterson.png\" alt=\"\" width=\"1920\" height=\"1080\"><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0641\u064a \u0627\u0644\u0623\u0633\u0628\u0648\u0639 \u0627\u0644\u0645\u0627\u0636\u064a \u060c \u0643\u062a\u0628\u062a \u0639\u0646 \u0645\u0646\u0637\u0642\u0629 \u0625\u0636\u0631\u0627\u0628 \u0627\u0644\u0628\u064a\u0633\u0628\u0648\u0644 \u0648\u0645\u0627 \u064a\u0637\u0644\u0628\u0647 \u0627\u0644\u0644\u0627\u0639\u0628\u0648\u0646 \u0648\u0627\u0644\u0645\u062f\u064a\u0631\u0648\u0646 \u0648\u0627\u0644\u0645\u0634\u062c\u0639\u0648\u0646 \u0623\u0643\u062b\u0631 \u0645\u0646 \u0627\u0644\u062f\u0648\u0631\u064a \u0648\u0627\u0644\u062d\u0643\u0627\u0645. \u062a\u0631\u0643\u062a \u0639\u0627\u0644\u0645 [&hellip;]<\/p>\n","protected":false},"author":46,"featured_media":565202,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1193],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>3 \u0639\u0646\u0627\u0635\u0631 \u063a\u064a\u0631 \u0645\u0644\u0645\u0648\u0633\u0629 \u0641\u064a \u0627\u0644\u062a\u062c\u0631\u0628\u0629 - \u0627\u0644\u062b\u0644\u0627\u062b\u0627\u0621 \u0623\u0641\u0643\u0627\u0631 CX | QuestionPro<\/title>\n<meta name=\"description\" content=\"\u0641\u064a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0633\u0646\u062d\u062a\u0627\u062c \u062f\u0627\u0626\u0645\u0627 \u0625\u0644\u0649 \u0627\u0644\u062a\u0639\u0631\u064a\u0641 \u0648\u0627\u0644\u0627\u062a\u0633\u0627\u0642 \u0648\u0627\u0644\u062a\u0639\u0627\u0637\u0641. \u0627\u0642\u0631\u0623 \u0639\u0646 \u0647\u0630\u0647 \u0627\u0644\u0639\u0646\u0627\u0635\u0631 \u063a\u064a\u0631 \u0627\u0644\u0645\u0644\u0645\u0648\u0633\u0629 3 \u0627\u0644\u062a\u064a \u064a\u062c\u0628 \u0623\u0646 \u062a\u0643\u0648\u0646 \u062c\u0632\u0621\u0627 \u0645\u0646 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u064a\u062a\u0639\u0644\u0645 \u0623\u0643\u062b\u0631.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/ar\/3-%d8%b9%d9%86%d8%a7%d8%b5%d8%b1-%d8%ba%d9%8a%d8%b1-%d9%85%d9%84%d9%85%d9%88%d8%b3%d8%a9-%d9%81%d9%8a-%d8%a7%d9%84%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%ab%d9%84%d8%a7%d8%ab%d8%a7%d8%a1-cx\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3 \u0639\u0646\u0627\u0635\u0631 \u063a\u064a\u0631 \u0645\u0644\u0645\u0648\u0633\u0629 \u0641\u064a \u0627\u0644\u062a\u062c\u0631\u0628\u0629 - \u0627\u0644\u062b\u0644\u0627\u062b\u0627\u0621 \u0623\u0641\u0643\u0627\u0631 CX | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"\u0641\u064a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0633\u0646\u062d\u062a\u0627\u062c \u062f\u0627\u0626\u0645\u0627 \u0625\u0644\u0649 \u0627\u0644\u062a\u0639\u0631\u064a\u0641 \u0648\u0627\u0644\u0627\u062a\u0633\u0627\u0642 \u0648\u0627\u0644\u062a\u0639\u0627\u0637\u0641. \u0627\u0642\u0631\u0623 \u0639\u0646 \u0647\u0630\u0647 \u0627\u0644\u0639\u0646\u0627\u0635\u0631 \u063a\u064a\u0631 \u0627\u0644\u0645\u0644\u0645\u0648\u0633\u0629 3 \u0627\u0644\u062a\u064a \u064a\u062c\u0628 \u0623\u0646 \u062a\u0643\u0648\u0646 \u062c\u0632\u0621\u0627 \u0645\u0646 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u064a\u062a\u0639\u0644\u0645 \u0623\u0643\u062b\u0631.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.questionpro.com\/blog\/ar\/3-%d8%b9%d9%86%d8%a7%d8%b5%d8%b1-%d8%ba%d9%8a%d8%b1-%d9%85%d9%84%d9%85%d9%88%d8%b3%d8%a9-%d9%81%d9%8a-%d8%a7%d9%84%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%ab%d9%84%d8%a7%d8%ab%d8%a7%d8%a1-cx\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2022-09-13T19:06:02+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-09-13T12:06:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/09\/TCXT-Meta_images-12.gif\" \/>\n\t<meta property=\"og:image:width\" content=\"1004\" \/>\n\t<meta property=\"og:image:height\" content=\"564\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/gif\" \/>\n<meta name=\"author\" content=\"Ken Peterson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"\u0643\u064f\u062a\u0628 \u0628\u0648\u0627\u0633\u0637\u0629\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ken Peterson\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ar\/3-%d8%b9%d9%86%d8%a7%d8%b5%d8%b1-%d8%ba%d9%8a%d8%b1-%d9%85%d9%84%d9%85%d9%88%d8%b3%d8%a9-%d9%81%d9%8a-%d8%a7%d9%84%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%ab%d9%84%d8%a7%d8%ab%d8%a7%d8%a1-cx\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ar\/3-%d8%b9%d9%86%d8%a7%d8%b5%d8%b1-%d8%ba%d9%8a%d8%b1-%d9%85%d9%84%d9%85%d9%88%d8%b3%d8%a9-%d9%81%d9%8a-%d8%a7%d9%84%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%ab%d9%84%d8%a7%d8%ab%d8%a7%d8%a1-cx\/\"},\"author\":{\"name\":\"Ken Peterson\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ar\/#\/schema\/person\/621c645198b37217a9b49c46bc1a4ca0\"},\"headline\":\"3 \u0639\u0646\u0627\u0635\u0631 \u063a\u064a\u0631 \u0645\u0644\u0645\u0648\u0633\u0629 \u0641\u064a \u0627\u0644\u062a\u062c\u0631\u0628\u0629 &#8211; \u0627\u0644\u062b\u0644\u0627\u062b\u0627\u0621 \u0623\u0641\u0643\u0627\u0631 CX\",\"datePublished\":\"2022-09-13T19:06:02+00:00\",\"dateModified\":\"2022-09-13T12:06:02+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ar\/3-%d8%b9%d9%86%d8%a7%d8%b5%d8%b1-%d8%ba%d9%8a%d8%b1-%d9%85%d9%84%d9%85%d9%88%d8%b3%d8%a9-%d9%81%d9%8a-%d8%a7%d9%84%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%ab%d9%84%d8%a7%d8%ab%d8%a7%d8%a1-cx\/\"},\"wordCount\":26,\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ar\/#organization\"},\"articleSection\":[\"CX\"],\"inLanguage\":\"ar\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ar\/3-%d8%b9%d9%86%d8%a7%d8%b5%d8%b1-%d8%ba%d9%8a%d8%b1-%d9%85%d9%84%d9%85%d9%88%d8%b3%d8%a9-%d9%81%d9%8a-%d8%a7%d9%84%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%ab%d9%84%d8%a7%d8%ab%d8%a7%d8%a1-cx\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ar\/3-%d8%b9%d9%86%d8%a7%d8%b5%d8%b1-%d8%ba%d9%8a%d8%b1-%d9%85%d9%84%d9%85%d9%88%d8%b3%d8%a9-%d9%81%d9%8a-%d8%a7%d9%84%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%ab%d9%84%d8%a7%d8%ab%d8%a7%d8%a1-cx\/\",\"name\":\"3 \u0639\u0646\u0627\u0635\u0631 \u063a\u064a\u0631 \u0645\u0644\u0645\u0648\u0633\u0629 \u0641\u064a \u0627\u0644\u062a\u062c\u0631\u0628\u0629 - \u0627\u0644\u062b\u0644\u0627\u062b\u0627\u0621 \u0623\u0641\u0643\u0627\u0631 CX | QuestionPro\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ar\/#website\"},\"datePublished\":\"2022-09-13T19:06:02+00:00\",\"dateModified\":\"2022-09-13T12:06:02+00:00\",\"description\":\"\u0641\u064a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0633\u0646\u062d\u062a\u0627\u062c \u062f\u0627\u0626\u0645\u0627 \u0625\u0644\u0649 \u0627\u0644\u062a\u0639\u0631\u064a\u0641 \u0648\u0627\u0644\u0627\u062a\u0633\u0627\u0642 \u0648\u0627\u0644\u062a\u0639\u0627\u0637\u0641. \u0627\u0642\u0631\u0623 \u0639\u0646 \u0647\u0630\u0647 \u0627\u0644\u0639\u0646\u0627\u0635\u0631 \u063a\u064a\u0631 \u0627\u0644\u0645\u0644\u0645\u0648\u0633\u0629 3 \u0627\u0644\u062a\u064a \u064a\u062c\u0628 \u0623\u0646 \u062a\u0643\u0648\u0646 \u062c\u0632\u0621\u0627 \u0645\u0646 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u064a\u062a\u0639\u0644\u0645 \u0623\u0643\u062b\u0631.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ar\/3-%d8%b9%d9%86%d8%a7%d8%b5%d8%b1-%d8%ba%d9%8a%d8%b1-%d9%85%d9%84%d9%85%d9%88%d8%b3%d8%a9-%d9%81%d9%8a-%d8%a7%d9%84%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%ab%d9%84%d8%a7%d8%ab%d8%a7%d8%a1-cx\/#breadcrumb\"},\"inLanguage\":\"ar\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.questionpro.com\/blog\/ar\/3-%d8%b9%d9%86%d8%a7%d8%b5%d8%b1-%d8%ba%d9%8a%d8%b1-%d9%85%d9%84%d9%85%d9%88%d8%b3%d8%a9-%d9%81%d9%8a-%d8%a7%d9%84%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%ab%d9%84%d8%a7%d8%ab%d8%a7%d8%a1-cx\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ar\/3-%d8%b9%d9%86%d8%a7%d8%b5%d8%b1-%d8%ba%d9%8a%d8%b1-%d9%85%d9%84%d9%85%d9%88%d8%b3%d8%a9-%d9%81%d9%8a-%d8%a7%d9%84%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%ab%d9%84%d8%a7%d8%ab%d8%a7%d8%a1-cx\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u0628\u064a\u062a\",\"item\":\"https:\/\/www.questionpro.com\/blog\/ar\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"CX\",\"item\":\"https:\/\/www.questionpro.com\/blog\/ar\/category\/cx-ar\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"3 \u0639\u0646\u0627\u0635\u0631 \u063a\u064a\u0631 \u0645\u0644\u0645\u0648\u0633\u0629 \u0641\u064a \u0627\u0644\u062a\u062c\u0631\u0628\u0629 &#8211; \u0627\u0644\u062b\u0644\u0627\u062b\u0627\u0621 \u0623\u0641\u0643\u0627\u0631 CX\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ar\/#website\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ar\/\",\"name\":\"QuestionPro\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ar\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.questionpro.com\/blog\/ar\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"ar\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ar\/#organization\",\"name\":\"QuestionPro\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ar\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ar\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ar\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"contentUrl\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"caption\":\"QuestionPro\"},\"image\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ar\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/questionpro\",\"https:\/\/twitter.com\/questionpro\",\"https:\/\/www.linkedin.com\/company\/questionpro\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ar\/#\/schema\/person\/621c645198b37217a9b49c46bc1a4ca0\",\"name\":\"Ken Peterson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ar\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ar\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/c1c71893240aaca8691086e8937ee027?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/c1c71893240aaca8691086e8937ee027?s=96&d=mm&r=g\",\"caption\":\"Ken Peterson\"},\"description\":\"Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ar\/author\/ken\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"3 \u0639\u0646\u0627\u0635\u0631 \u063a\u064a\u0631 \u0645\u0644\u0645\u0648\u0633\u0629 \u0641\u064a \u0627\u0644\u062a\u062c\u0631\u0628\u0629 - \u0627\u0644\u062b\u0644\u0627\u062b\u0627\u0621 \u0623\u0641\u0643\u0627\u0631 CX | QuestionPro","description":"\u0641\u064a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0633\u0646\u062d\u062a\u0627\u062c \u062f\u0627\u0626\u0645\u0627 \u0625\u0644\u0649 \u0627\u0644\u062a\u0639\u0631\u064a\u0641 \u0648\u0627\u0644\u0627\u062a\u0633\u0627\u0642 \u0648\u0627\u0644\u062a\u0639\u0627\u0637\u0641. \u0627\u0642\u0631\u0623 \u0639\u0646 \u0647\u0630\u0647 \u0627\u0644\u0639\u0646\u0627\u0635\u0631 \u063a\u064a\u0631 \u0627\u0644\u0645\u0644\u0645\u0648\u0633\u0629 3 \u0627\u0644\u062a\u064a \u064a\u062c\u0628 \u0623\u0646 \u062a\u0643\u0648\u0646 \u062c\u0632\u0621\u0627 \u0645\u0646 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u064a\u062a\u0639\u0644\u0645 \u0623\u0643\u062b\u0631.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.questionpro.com\/blog\/ar\/3-%d8%b9%d9%86%d8%a7%d8%b5%d8%b1-%d8%ba%d9%8a%d8%b1-%d9%85%d9%84%d9%85%d9%88%d8%b3%d8%a9-%d9%81%d9%8a-%d8%a7%d9%84%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%ab%d9%84%d8%a7%d8%ab%d8%a7%d8%a1-cx\/","og_locale":"ar_AR","og_type":"article","og_title":"3 \u0639\u0646\u0627\u0635\u0631 \u063a\u064a\u0631 \u0645\u0644\u0645\u0648\u0633\u0629 \u0641\u064a \u0627\u0644\u062a\u062c\u0631\u0628\u0629 - \u0627\u0644\u062b\u0644\u0627\u062b\u0627\u0621 \u0623\u0641\u0643\u0627\u0631 CX | QuestionPro","og_description":"\u0641\u064a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0633\u0646\u062d\u062a\u0627\u062c \u062f\u0627\u0626\u0645\u0627 \u0625\u0644\u0649 \u0627\u0644\u062a\u0639\u0631\u064a\u0641 \u0648\u0627\u0644\u0627\u062a\u0633\u0627\u0642 \u0648\u0627\u0644\u062a\u0639\u0627\u0637\u0641. \u0627\u0642\u0631\u0623 \u0639\u0646 \u0647\u0630\u0647 \u0627\u0644\u0639\u0646\u0627\u0635\u0631 \u063a\u064a\u0631 \u0627\u0644\u0645\u0644\u0645\u0648\u0633\u0629 3 \u0627\u0644\u062a\u064a \u064a\u062c\u0628 \u0623\u0646 \u062a\u0643\u0648\u0646 \u062c\u0632\u0621\u0627 \u0645\u0646 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u064a\u062a\u0639\u0644\u0645 \u0623\u0643\u062b\u0631.","og_url":"https:\/\/www.questionpro.com\/blog\/ar\/3-%d8%b9%d9%86%d8%a7%d8%b5%d8%b1-%d8%ba%d9%8a%d8%b1-%d9%85%d9%84%d9%85%d9%88%d8%b3%d8%a9-%d9%81%d9%8a-%d8%a7%d9%84%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%ab%d9%84%d8%a7%d8%ab%d8%a7%d8%a1-cx\/","og_site_name":"QuestionPro","article_publisher":"https:\/\/www.facebook.com\/questionpro","article_published_time":"2022-09-13T19:06:02+00:00","article_modified_time":"2022-09-13T12:06:02+00:00","og_image":[{"width":1004,"height":564,"url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/09\/TCXT-Meta_images-12.gif","type":"image\/gif"}],"author":"Ken Peterson","twitter_card":"summary_large_image","twitter_creator":"@questionpro","twitter_site":"@questionpro","twitter_misc":{"\u0643\u064f\u062a\u0628 \u0628\u0648\u0627\u0633\u0637\u0629":"Ken Peterson"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.questionpro.com\/blog\/ar\/3-%d8%b9%d9%86%d8%a7%d8%b5%d8%b1-%d8%ba%d9%8a%d8%b1-%d9%85%d9%84%d9%85%d9%88%d8%b3%d8%a9-%d9%81%d9%8a-%d8%a7%d9%84%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%ab%d9%84%d8%a7%d8%ab%d8%a7%d8%a1-cx\/#article","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/ar\/3-%d8%b9%d9%86%d8%a7%d8%b5%d8%b1-%d8%ba%d9%8a%d8%b1-%d9%85%d9%84%d9%85%d9%88%d8%b3%d8%a9-%d9%81%d9%8a-%d8%a7%d9%84%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%ab%d9%84%d8%a7%d8%ab%d8%a7%d8%a1-cx\/"},"author":{"name":"Ken Peterson","@id":"https:\/\/www.questionpro.com\/blog\/ar\/#\/schema\/person\/621c645198b37217a9b49c46bc1a4ca0"},"headline":"3 \u0639\u0646\u0627\u0635\u0631 \u063a\u064a\u0631 \u0645\u0644\u0645\u0648\u0633\u0629 \u0641\u064a \u0627\u0644\u062a\u062c\u0631\u0628\u0629 &#8211; \u0627\u0644\u062b\u0644\u0627\u062b\u0627\u0621 \u0623\u0641\u0643\u0627\u0631 CX","datePublished":"2022-09-13T19:06:02+00:00","dateModified":"2022-09-13T12:06:02+00:00","mainEntityOfPage":{"@id":"https:\/\/www.questionpro.com\/blog\/ar\/3-%d8%b9%d9%86%d8%a7%d8%b5%d8%b1-%d8%ba%d9%8a%d8%b1-%d9%85%d9%84%d9%85%d9%88%d8%b3%d8%a9-%d9%81%d9%8a-%d8%a7%d9%84%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%ab%d9%84%d8%a7%d8%ab%d8%a7%d8%a1-cx\/"},"wordCount":26,"publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/ar\/#organization"},"articleSection":["CX"],"inLanguage":"ar"},{"@type":"WebPage","@id":"https:\/\/www.questionpro.com\/blog\/ar\/3-%d8%b9%d9%86%d8%a7%d8%b5%d8%b1-%d8%ba%d9%8a%d8%b1-%d9%85%d9%84%d9%85%d9%88%d8%b3%d8%a9-%d9%81%d9%8a-%d8%a7%d9%84%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%ab%d9%84%d8%a7%d8%ab%d8%a7%d8%a1-cx\/","url":"https:\/\/www.questionpro.com\/blog\/ar\/3-%d8%b9%d9%86%d8%a7%d8%b5%d8%b1-%d8%ba%d9%8a%d8%b1-%d9%85%d9%84%d9%85%d9%88%d8%b3%d8%a9-%d9%81%d9%8a-%d8%a7%d9%84%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%ab%d9%84%d8%a7%d8%ab%d8%a7%d8%a1-cx\/","name":"3 \u0639\u0646\u0627\u0635\u0631 \u063a\u064a\u0631 \u0645\u0644\u0645\u0648\u0633\u0629 \u0641\u064a \u0627\u0644\u062a\u062c\u0631\u0628\u0629 - \u0627\u0644\u062b\u0644\u0627\u062b\u0627\u0621 \u0623\u0641\u0643\u0627\u0631 CX | QuestionPro","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/ar\/#website"},"datePublished":"2022-09-13T19:06:02+00:00","dateModified":"2022-09-13T12:06:02+00:00","description":"\u0641\u064a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0633\u0646\u062d\u062a\u0627\u062c \u062f\u0627\u0626\u0645\u0627 \u0625\u0644\u0649 \u0627\u0644\u062a\u0639\u0631\u064a\u0641 \u0648\u0627\u0644\u0627\u062a\u0633\u0627\u0642 \u0648\u0627\u0644\u062a\u0639\u0627\u0637\u0641. \u0627\u0642\u0631\u0623 \u0639\u0646 \u0647\u0630\u0647 \u0627\u0644\u0639\u0646\u0627\u0635\u0631 \u063a\u064a\u0631 \u0627\u0644\u0645\u0644\u0645\u0648\u0633\u0629 3 \u0627\u0644\u062a\u064a \u064a\u062c\u0628 \u0623\u0646 \u062a\u0643\u0648\u0646 \u062c\u0632\u0621\u0627 \u0645\u0646 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u064a\u062a\u0639\u0644\u0645 \u0623\u0643\u062b\u0631.","breadcrumb":{"@id":"https:\/\/www.questionpro.com\/blog\/ar\/3-%d8%b9%d9%86%d8%a7%d8%b5%d8%b1-%d8%ba%d9%8a%d8%b1-%d9%85%d9%84%d9%85%d9%88%d8%b3%d8%a9-%d9%81%d9%8a-%d8%a7%d9%84%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%ab%d9%84%d8%a7%d8%ab%d8%a7%d8%a1-cx\/#breadcrumb"},"inLanguage":"ar","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.questionpro.com\/blog\/ar\/3-%d8%b9%d9%86%d8%a7%d8%b5%d8%b1-%d8%ba%d9%8a%d8%b1-%d9%85%d9%84%d9%85%d9%88%d8%b3%d8%a9-%d9%81%d9%8a-%d8%a7%d9%84%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%ab%d9%84%d8%a7%d8%ab%d8%a7%d8%a1-cx\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.questionpro.com\/blog\/ar\/3-%d8%b9%d9%86%d8%a7%d8%b5%d8%b1-%d8%ba%d9%8a%d8%b1-%d9%85%d9%84%d9%85%d9%88%d8%b3%d8%a9-%d9%81%d9%8a-%d8%a7%d9%84%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%ab%d9%84%d8%a7%d8%ab%d8%a7%d8%a1-cx\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u0628\u064a\u062a","item":"https:\/\/www.questionpro.com\/blog\/ar\/"},{"@type":"ListItem","position":2,"name":"CX","item":"https:\/\/www.questionpro.com\/blog\/ar\/category\/cx-ar\/"},{"@type":"ListItem","position":3,"name":"3 \u0639\u0646\u0627\u0635\u0631 \u063a\u064a\u0631 \u0645\u0644\u0645\u0648\u0633\u0629 \u0641\u064a \u0627\u0644\u062a\u062c\u0631\u0628\u0629 &#8211; \u0627\u0644\u062b\u0644\u0627\u062b\u0627\u0621 \u0623\u0641\u0643\u0627\u0631 CX"}]},{"@type":"WebSite","@id":"https:\/\/www.questionpro.com\/blog\/ar\/#website","url":"https:\/\/www.questionpro.com\/blog\/ar\/","name":"QuestionPro","description":"","publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/ar\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.questionpro.com\/blog\/ar\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"ar"},{"@type":"Organization","@id":"https:\/\/www.questionpro.com\/blog\/ar\/#organization","name":"QuestionPro","url":"https:\/\/www.questionpro.com\/blog\/ar\/","logo":{"@type":"ImageObject","inLanguage":"ar","@id":"https:\/\/www.questionpro.com\/blog\/ar\/#\/schema\/logo\/image\/","url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","contentUrl":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","caption":"QuestionPro"},"image":{"@id":"https:\/\/www.questionpro.com\/blog\/ar\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/questionpro","https:\/\/twitter.com\/questionpro","https:\/\/www.linkedin.com\/company\/questionpro\/"]},{"@type":"Person","@id":"https:\/\/www.questionpro.com\/blog\/ar\/#\/schema\/person\/621c645198b37217a9b49c46bc1a4ca0","name":"Ken Peterson","image":{"@type":"ImageObject","inLanguage":"ar","@id":"https:\/\/www.questionpro.com\/blog\/ar\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/c1c71893240aaca8691086e8937ee027?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c1c71893240aaca8691086e8937ee027?s=96&d=mm&r=g","caption":"Ken Peterson"},"description":"Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.","url":"https:\/\/www.questionpro.com\/blog\/ar\/author\/ken\/"}]}},"featured_image_src":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/09\/TCXT-Meta_images-12.gif","featured_image_src_square":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/09\/TCXT-Meta_images-12.gif","author_info":{"display_name":"Ken Peterson","author_link":"https:\/\/www.questionpro.com\/blog\/ar\/author\/ken\/"},"_links":{"self":[{"href":"https:\/\/www.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/posts\/800364"}],"collection":[{"href":"https:\/\/www.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/users\/46"}],"replies":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/comments?post=800364"}],"version-history":[{"count":0,"href":"https:\/\/www.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/posts\/800364\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/media\/565202"}],"wp:attachment":[{"href":"https:\/\/www.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/media?parent=800364"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/categories?post=800364"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/tags?post=800364"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}