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\u0627\u0644\u062d\u062f\u064a\u062b \u0627\u0644\u0645\u0632\u062f\u0648\u062c \u0644\u0627 \u064a\u0641\u0627\u062c\u0626\u0646\u064a \u062d\u0642\u0627. \u0641\u064a \u0646\u0647\u0627\u064a\u0629 \u0627\u0644\u0645\u0637\u0627\u0641 \u060c \u064a\u062c\u0628 \u0639\u0644\u0649 \u0645\u0639\u0638\u0645\u0646\u0627 \u062a\u0644\u0628\u064a\u0629 \u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0633\u0648\u0642 &#8211; \u062d\u062a\u0649 \u0644\u0648 \u0643\u0627\u0646 \u0630\u0644\u0643 \u064a\u0639\u0646\u064a \u0627\u0644\u0645\u0633\u0627\u0648\u0645\u0629 \u0639\u0644\u0649 \u0646\u0647\u062c \u0646\u0634\u0639\u0631 \u0628\u0647 \u0628\u0642\u0648\u0629.  <\/span><\/p>\n<p><strong><span data-preserver-spaces=\"true\">\u0647\u0644 \u064a\u0645\u0643\u0646\u0646\u0627 \u0627\u0644\u0631\u0642\u0635 \u0639\u0644\u0649 \u062e\u0637\u0648\u062a\u064a\u0646\u061f<\/span><\/strong><\/p>\n<p><span data-preserver-spaces=\"true\">\u0639\u0644\u0649 \u0627\u0644\u0631\u063a\u0645 \u0645\u0646 \u0623\u0646\u0646\u064a \u0645\u062a\u0623\u0643\u062f \u0645\u0646 \u0623\u0646 \u0634\u062e\u0635\u0627 \u0645\u0627 \u064a\u0645\u0643\u0646\u0647 \u0639\u0644\u0649 \u0627\u0644\u0623\u0631\u062c\u062d \u062e\u0641\u0636\u0647 \u0625\u0644\u0649 \u0642\u0627\u0639\u062f\u0629 \u0648\u0627\u062d\u062f\u0629 \u060c \u0625\u0644\u0627 \u0623\u0646\u0646\u064a \u0623\u0631\u064a\u062f \u0623\u0646 \u0623\u0646\u0642\u0644 \u0623\u0646 \u0647\u0646\u0627\u0643 \u0634\u064a\u0626\u064a\u0646 \u064a\u062c\u0628 \u062a\u0630\u0643\u0631\u0647\u0645\u0627 \u0639\u0646\u062f \u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0623\u0641\u0636\u0644:<\/span><\/p>\n<ol>\n<li><span data-preserver-spaces=\"true\">\u0643\u0646 \u0645\u0648\u062c\u0632\u0627<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\u062a\u0630\u0643\u0631 \u0627\u0644\u0647\u062f\u0641<\/span><\/li>\n<\/ol>\n<p><span data-preserver-spaces=\"true\">\u0628\u0628\u0633\u0627\u0637\u0629 \u062e\u0637\u0648\u062a\u064a\u0646 \u0648\u062e\u0645\u0633 \u0643\u0644\u0645\u0627\u062a \u060c \u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u062c\u0645\u064a\u0639 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0628\u0647\u0630\u0647 \u0627\u0644\u0628\u0633\u0627\u0637\u0629. \u0641\u064a \u062d\u064a\u0646 \u0623\u0646 \u0647\u0630\u0627 \u0642\u062f \u064a\u0646\u0638\u0631 \u0625\u0644\u064a\u0647 \u0639\u0644\u0649 \u0623\u0646\u0647 \u062a\u0628\u0633\u064a\u0637 \u0645\u0641\u0631\u0637 \u060c \u0625\u0644\u0627 \u0623\u0646\u0647 \u064a\u0634\u0645\u0644 \u062d\u0642\u0627 \u0642\u062f\u0631\u0627 \u0643\u0628\u064a\u0631\u0627 \u0645\u0646 \u0627\u0644\u0646\u0635\u0627\u0626\u062d \u0641\u064a \u0647\u0627\u062a\u064a\u0646 \u0627\u0644\u062e\u0637\u0648\u062a\u064a\u0646. \u0648\u0645\u0639 \u0630\u0644\u0643 \u060c \u0625\u0630\u0627 \u0643\u0646\u062a 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data-preserver-spaces=\"true\">\u0627\u0644\u0631\u062d\u0644\u0629<\/span><\/p>\n<p><\/a><span data-preserver-spaces=\"true\">  \u0648\u0623\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0645\u0633\u062d \u0647\u064a \u0623\u064a\u0636\u0627 \u062c\u0632\u0621 \u0645\u0646 \u0630\u0644\u0643. \u0625\u0646\u0647 \u0633\u0628\u0628 \u0641\u064a \u0623\u0646  <\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.questionpro.com\/cx\/nps.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c<\/span><\/a><span data-preserver-spaces=\"true\">  \u0627\u0643\u062a\u0633\u0628\u062a \u0634\u0639\u0628\u064a\u0629 \u060c \u062d\u062a\u0649 \u0644\u0648 \u0644\u0645 \u062a\u0633\u062a\u062e\u062f\u0645 \u0643\u0645\u0627 \u0647\u0648 \u0645\u0642\u0635\u0648\u062f \u0641\u064a \u0627\u0644\u0623\u0635\u0644 &#8211; \u0627\u0644\u0628\u0633\u0627\u0637\u0629 \u0648\u0627\u0644\u062a\u0641\u0627\u0647\u0645. \u0625\u0639\u0627\u062f\u0629 NPS \u0625\u0644\u0649 \u062c\u0630\u0648\u0631\u0647\u0627 \u0647\u064a \u0631\u0624\u064a\u0629 \u0645\u0648\u0642\u0639\u0646\u0627 \u0627\u0644\u062c\u062f\u064a\u062f  <\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.questionpro.com\/blog\/customer-feedback-nps-plus\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-preserver-spaces=\"true\">NPS +<\/span><\/a><span data-preserver-spaces=\"true\">. \u0627\u062d\u0635\u0644 \u0639\u0644\u0649 \u0645\u0642\u064a\u0627\u0633 \u0642\u0627\u0628\u0644 \u0644\u0644\u0645\u0642\u0627\u0631\u0646\u0629 \u060c \u0648\u0627\u0641\u0647\u0645 \u0645\u062e\u0627\u0637\u0631 \u0627\u0644\u0627\u0636\u0637\u0631\u0627\u0628 \u060c \u0648\u062d\u062f\u062f \u0627\u0644\u0623\u0633\u0628\u0627\u0628 \u0627\u0644\u062c\u0630\u0631\u064a\u0629 \u060c \u0648\u062f\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 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\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643. \u0644\u0642\u062f \u0623\u062a\u064a\u062d\u062a \u0644\u064a \u0627\u0644\u0641\u0631\u0635\u0629 \u0645\u0624\u062e\u0631\u0627 \u0644\u0644\u062a\u062d\u062f\u062b \u0645\u0639 \u0627\u0644\u0631\u0626\u064a\u0633 \u0627\u0644\u062a\u0646\u0641\u064a\u0630\u064a \u0644\u0634\u0631\u0643\u0629 HorizonCX \u0643\u0627\u0631\u0644 \u0634\u0627\u0631\u064a\u062a\u0634 \u0648\u0627\u0644\u062a\u062d\u062f\u062b \u0639\u0646 \u0643\u064a\u0641 \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0628\u062a\u0643\u0627\u0631 \u0628\u0631\u0646\u0627\u0645\u062c \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635 \u0628\u0647\u0627 \u0648\u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0627\u0628\u062a\u0643\u0627\u0631 \u0645\u0646 \u0628\u0631\u0646\u0627\u0645\u062c \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0639\u0645\u0644\u0627\u0626\u0647\u0627. \u064a\u0645\u0643\u0646\u0643 \u0625\u0639\u0627\u062f\u0629 \u062a\u0634\u063a\u064a\u0644 \u0647\u0630\u0647 \u0627\u0644\u0645\u0646\u0627\u0642\u0634\u0629  <\/span><a class=\"editor-rtfLink\" href=\"https:\/\/info.questionpro.com\/advancing-research-cx-innovation\" target=\"_blank\" rel=\"noopener noreferrer\"><br \/>\n  <span data-preserver-spaces=\"true\">\u0647\u0646\u0627<\/span><br \/>\n<\/a><span data-preserver-spaces=\"true\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0643\u0644 \u0630\u0644\u0643 \u0641\u064a \u064a\u0648\u0645 \u0639\u0645\u0644 \u0627\u0644\u062a\u0633\u0648\u0642 \u0641\u064a \u0639\u0627\u0644\u0645 \u0627\u0644\u064a\u0648\u0645 \u0645\u062e\u062a\u0644\u0641 \u0642\u0644\u064a\u0644\u0627. \u0644\u0642\u062f \u0648\u0644\u062a \u0623\u064a\u0627\u0645 \u0627\u0644\u0630\u0647\u0627\u0628 \u0628\u0628\u0633\u0627\u0637\u0629 \u0625\u0644\u0649 \u0627\u0644\u0645\u062a\u062c\u0631 \u0648\u0627\u0644\u062a\u0642\u0627\u0637 \u0627\u0644\u0639\u0646\u0627\u0635\u0631 [&hellip;]<\/p>\n","protected":false},"author":46,"featured_media":685198,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1193],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 &quot;\u062a\u062c\u0631\u0628\u0629&quot; \u0627\u0644\u062c\u0632\u0621 2 | QuestionPro<\/title>\n<meta name=\"description\" content=\"\u0647\u0646\u0627\u0643 \u0634\u064a\u0626\u0627\u0646 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