{"id":861936,"date":"2023-08-21T17:00:00","date_gmt":"2023-08-22T00:00:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/sygn-tjrb-at-lml\/"},"modified":"2025-08-18T02:32:52","modified_gmt":"2025-08-18T09:32:52","slug":"sygn-tjrb-at-lml","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ar\/sygn-tjrb-at-lml\/","title":{"rendered":"\u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0621 Cigna: \u0645\u062b\u0627\u0644 \u0631\u0627\u0626\u0639 \u0639\u0644\u0649 \u062e\u0631\u064a\u0637\u0629 \u0627\u0644\u0631\u062d\u0644\u0629"},"content":{"rendered":"\n<p>\u0641\u064a \u0627\u0644\u062d\u0644\u0642\u0627\u062a \u0627\u0644\u062d\u0627\u0633\u0645\u0629 \u0645\u0646 \u062d\u064a\u0627\u0629 \u0627\u0644\u0646\u0627\u0633 \u060c \u0645\u062b\u0644 \u0627\u0644\u062d\u0648\u0627\u062f\u062b \u0623\u0648 \u0627\u0644\u062d\u0648\u0627\u062f\u062b \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u0627\u0644\u0635\u062d\u0629 \u060c \u0641\u0625\u0646 \u0627\u0644\u0631\u063a\u0628\u0629 \u0627\u0644\u0623\u0648\u0644\u0649 \u0647\u064a \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u062f\u0639\u0645 \u0634\u0631\u0643\u0629 \u0645\u0648\u062b\u0648\u0642\u0629 \u0644\u0627 \u062a\u0636\u064a\u0641 \u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0645\u0634\u0627\u0643\u0644 \u0648\u064a\u0645\u0643\u0646\u0647\u0627 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0628\u0643\u0641\u0627\u0621\u0629 \u0641\u064a \u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a. \u0647\u0630\u0627 \u0635\u062d\u064a\u062d \u0628\u0634\u0643\u0644 \u062e\u0627\u0635 \u0641\u064a \u0635\u0646\u0627\u0639\u0629 \u0627\u0644\u062a\u0623\u0645\u064a\u0646 \u060c \u062d\u064a\u062b \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u064a\u0633\u062a \u0645\u0647\u0645\u0629 \u0641\u062d\u0633\u0628 \u060c \u0628\u0644 \u0644\u0647\u0627 \u0623\u0647\u0645\u064a\u0629 \u0642\u0635\u0648\u0649. \u0647\u0630\u0627 \u064a\u0633\u0645\u062d \u0644\u0647\u0645 \u0644\u064a\u0633 \u0641\u0642\u0637 \u0628\u0645\u0633\u0627\u0639\u062f\u0629 \u0639\u0645\u0644\u0627\u0626\u0647\u0645 \u0648\u0644\u0643\u0646 \u0644\u0625\u0633\u0639\u0627\u062f\u0647\u0645 \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0639\u0645\u0644\u064a\u0629. \u0627\u0644\u064a\u0648\u0645 \u0646\u062d\u0646 \u0646\u062a\u062d\u062f\u062b \u0639\u0646 \u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0621 Cigna.<\/p>\n\n\n\n<p>\u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0633\u064a\u0627\u0642 \u060c \u0623\u062b\u0628\u062a\u062a Cigna \u0646\u0641\u0633\u0647\u0627 \u0643\u0644\u0627\u0639\u0628 \u0628\u0627\u0631\u0632. \u0645\u0639 \u0627\u0644\u062a\u0641\u0627\u0646\u064a \u0641\u064a \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0627\u062a \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u0648\u0628\u0646\u0627\u0621 \u0639\u0644\u0627\u0642\u0627\u062a \u062f\u0627\u0626\u0645\u0629 \u060c \u062a\u0639\u062f \u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0621 Cigna \u0645\u062b\u0627\u0644\u0627 \u0633\u0627\u0637\u0639\u0627 \u0644\u0644\u062a\u0645\u064a\u0632 \u0641\u064a \u0635\u0646\u0627\u0639\u0629 \u0627\u0644\u062a\u0623\u0645\u064a\u0646.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u0627\u0633\u062a\u0643\u0634\u0627\u0641 \u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0621 Cigna<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.questionpro.com\/cx\/why\/5-pillars.html\">Customer experience<\/a> holds immense significance across all industries, and in healthcare insurance, it&#8217;s even more crucial due to the involvement of health and finances. A favorable customer experience plays a pivotal role in this sector.<\/p>\n\n\n\n<p>\u064a\u062f\u0648\u0631 \u0646\u062c\u0627\u062d \u0635\u0646\u0627\u0639\u0629 \u0627\u0644\u062a\u0623\u0645\u064a\u0646 \u0627\u0644\u0635\u062d\u064a \u062d\u0648\u0644 \u0631\u0641\u0627\u0647\u064a\u0629 \u0639\u0645\u0644\u0627\u0626\u0647\u0627. \u0625\u0646 \u0625\u0639\u0637\u0627\u0621 \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0629 \u0644\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u0639\u0632\u0632 \u0627\u0644\u062b\u0642\u0629 \u0648\u0627\u0644\u0631\u0636\u0627 \u0648\u0627\u0644\u0648\u0644\u0627\u0621 \u060c \u0645\u0645\u0627 \u064a\u0639\u0648\u062f \u0628\u0627\u0644\u0646\u0641\u0639 \u0627\u0644\u0645\u062a\u0628\u0627\u062f\u0644 \u0639\u0644\u0649 \u0643\u0644 \u0645\u0646 \u0645\u0632\u0648\u062f \u0627\u0644\u062a\u0623\u0645\u064a\u0646 \u0648\u0627\u0644\u0623\u0641\u0631\u0627\u062f \u0627\u0644\u0630\u064a\u0646 \u064a\u062e\u062f\u0645\u0648\u0646\u0647\u0645.<\/p>\n\n\n\n<p>\u0628\u0639\u0636 \u0645\u0646 \u0623\u0628\u0631\u0632 \u0627\u0644\u0641\u0648\u0627\u0626\u062f \u0647\u064a:<\/p>\n\n\n\n<ul>\n<li><strong>\u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621:<\/strong> \u062a\u0624\u062f\u064a \u0627\u0644\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0625\u0644\u0649 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u0627\u0636\u0637\u0631\u0627\u0628 \u0648\u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0625\u064a\u0631\u0627\u062f\u0627\u062a \u0627\u0644\u0645\u062a\u0633\u0642\u0629. \u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0630\u0644\u0643 \u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0631\u0627\u0636\u064a\u0646 \u0623\u0646 \u064a\u0635\u0628\u062d\u0648\u0627 \u062f\u0639\u0627\u0629 \u0644\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0645\u0639 \u0627\u0644\u062d\u0648\u0627\u0641\u0632 \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u0629 \u060c \u0645\u0645\u0627 \u064a\u062c\u0639\u0644 \u0645\u0646 \u0627\u0644\u0636\u0631\u0648\u0631\u064a \u062a\u062d\u062f\u064a\u062f\u0647\u0645 \u0648\u062a\u062d\u0641\u064a\u0632\u0647\u0645 \u0639\u0644\u0649 \u0645\u0634\u0627\u0631\u0643\u0629 \u062a\u0635\u0648\u0631\u0627\u062a\u0647\u0645 \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0628\u0646\u0634\u0627\u0637.<\/li>\n\n\n\n<li><strong>\u062a\u0645\u0627\u064a\u0632 \u0627\u0644\u0633\u0648\u0642:<\/strong> \u0641\u064a \u0635\u0646\u0627\u0639\u0629 \u0627\u0644\u062a\u0623\u0645\u064a\u0646 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629 \u060c \u0641\u0625\u0646 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0627\u0644\u0642\u0648\u064a \u0639\u0644\u0649 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u0645\u064a\u0632 \u0627\u0644\u0634\u0631\u0643\u0629 \u060c \u0648\u064a\u062c\u0630\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u064a\u0642\u062f\u0631\u0648\u0646 \u0627\u0644\u0627\u0647\u062a\u0645\u0627\u0645 \u0648\u0627\u0644\u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0625\u0636\u0627\u0641\u064a\u0629. \u064a\u062a\u0645 \u062a\u0636\u062e\u064a\u0645 \u0630\u0644\u0643 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0628\u0648\u0627\u0628\u0627\u062a \u0645\u0631\u0627\u062c\u0639\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0625\u062d\u0627\u0644\u0627\u062a \u060c \u062d\u064a\u062b \u062a\u062a\u0645\u062a\u0639 \u0627\u0644\u0622\u0631\u0627\u0621 \u0648\u0627\u0644\u062a\u0648\u0635\u064a\u0627\u062a \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0628\u0642\u0648\u0629 \u062a\u0631\u0648\u064a\u062c\u064a\u0629 \u0643\u0628\u064a\u0631\u0629.<\/li>\n\n\n\n<li><strong>\u0627\u0644\u0646\u0645\u0648 \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644: <\/strong>\u062a\u0624\u062f\u064a \u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u0625\u0644\u0649 \u0627\u0644\u0646\u0645\u0648 \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644 \u062d\u064a\u062b \u062a\u0636\u0639 \u0627\u0644\u0634\u0631\u0643\u0629 \u0623\u0633\u0627\u0633\u0627 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0631\u0627\u0636\u064a\u0646 \u0627\u0644\u0630\u064a\u0646 \u064a\u062c\u062f\u062f\u0648\u0646 \u0627\u0644\u0633\u064a\u0627\u0633\u0627\u062a \u0648\u064a\u062c\u0644\u0628\u0648\u0646 \u0623\u0639\u0645\u0627\u0644\u0627 \u062c\u062f\u064a\u062f\u0629. \u0639\u0644\u0627\u0648\u0629 \u0639\u0644\u0649 \u0630\u0644\u0643 \u060c \u062a\u0639\u0632\u0632 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062c\u064a\u062f\u0629 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062d\u0627\u0644\u064a\u064a\u0646 \u0641\u064a \u0627\u0644\u0628\u064a\u0639 \u0627\u0644\u0639\u0627\u0628\u0631 \u0648\u0627\u0644\u0628\u064a\u0639 \u0627\u0644\u0625\u0636\u0627\u0641\u064a \u0628\u0633\u0628\u0628 \u0627\u0644\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629. \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0645\u062a\u0627\u0632\u0629 \u0625\u0644\u0649 \u062c\u0627\u0646\u0628 \u062c\u0648\u062f\u0629 \u0627\u0644\u0645\u0646\u062a\u062c \u0647\u0645\u0627 \u0627\u0644\u0645\u0643\u0648\u0646\u0627\u0646 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0627\u0646 \u0644\u0639\u0644\u0627\u0642\u0629 \u062f\u0627\u0626\u0645\u0629.<\/li>\n\n\n\n<li>\u0627\u0644\u062f\u0639\u0627\u064a\u0629 <strong>\u0627\u0644\u0633\u0644\u0628\u064a\u0629 \u0627\u0644\u0645\u062e\u0641\u0641\u0629:<\/strong> \u0627\u0644\u0634\u0631\u0643\u0629 \u0627\u0644\u062a\u064a \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u062c\u0647\u0632\u0629 \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644 \u0644\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0645\u0648\u0627\u0642\u0641 \u0627\u0644\u0633\u0644\u0628\u064a\u0629 \u0648\u062a\u062d\u0648\u064a\u0644\u0647\u0627 \u0625\u0644\u0649 \u0646\u062a\u0627\u0626\u062c \u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u060c \u0645\u0645\u0627 \u064a\u0642\u0644\u0644 \u0645\u0646 \u0627\u0644\u0636\u0631\u0631 \u0627\u0644\u0645\u062d\u062a\u0645\u0644 \u0644\u0644\u0633\u0645\u0639\u0629. \u0641\u064a \u0627\u0644\u0639\u0635\u0631 \u0627\u0644\u0631\u0642\u0645\u064a \u060c \u062a\u0624\u062b\u0631 \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0648\u0627\u0644\u062a\u0642\u064a\u064a\u0645\u0627\u062a \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0628\u0634\u0643\u0644 \u0643\u0628\u064a\u0631 \u0639\u0644\u0649 \u0633\u0645\u0639\u0629 \u0627\u0644\u0634\u0631\u0643\u0629. \u064a\u0624\u062f\u064a \u0627\u0644\u0646\u0647\u062c \u0627\u0644\u0630\u064a \u064a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0623\u0641\u0636\u0644 \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u060c \u0648\u0627\u0644\u062a\u064a \u0628\u062f\u0648\u0631\u0647\u0627 \u062a\u062c\u0630\u0628 \u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u0631\u062d\u0644\u0629 \u0639\u0645\u064a\u0644 Cigna<\/h2>\n\n\n\n<p>Among the array of tools and options available for those aiming to enhance customer experience, the <a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-map\/\">customer journey<\/a> holds particular importance.<\/p>\n\n\n\n<p>A Customer Journey is a visual representation of any interaction a user has with a brand or company. It highlights interaction and <a href=\"https:\/\/www.questionpro.com\/blog\/customer-touchpoints\/\">customer touchpoints<\/a> and additional points to provide a comprehensive view of what happens in each stage of customer interaction.<\/p>\n\n\n\n<p>\u0644\u0641\u0647\u0645 \u0623\u0641\u0636\u0644\u060c \u0623\u0646\u0634\u0623\u0646\u0627 \u0631\u062d\u0644\u0629 \u0639\u0645\u064a\u0644 \u0645\u0628\u0633\u0637\u0629 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0644\u0631\u062d\u0644\u0629 \u0639\u0645\u064a\u0644 Cigna \u0627\u0644\u0645\u062d\u062a\u0645\u0644\u0629\u060c \u0645\u0639 \u0627\u0644\u0625\u0634\u0627\u0631\u0629 \u0625\u0644\u064a\u0647\u0627 \u0645\u0646 \u0645\u0642\u0637\u0639 \u0641\u064a\u062f\u064a\u0648 \u0634\u0627\u0631\u0643\u062a\u0647 \u0627\u0644\u0634\u0631\u0643\u0629. \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0631\u062d\u0644\u0629 \u060c \u0646\u0633\u062a\u062e\u062f\u0645 \u0634\u062e\u0635\u064a\u0629 Alex \u060c \u0627\u0644\u062a\u064a \u062a\u0644\u062e\u0635 \u0627\u0644\u062e\u0635\u0627\u0626\u0635 \u0627\u0644\u0645\u0634\u062a\u0631\u0643\u0629 \u0644\u0645\u0633\u062a\u062e\u062f\u0645 Cinna.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0645\u062b\u0627\u0644 \u0639\u0644\u0649 \u062e\u0631\u064a\u0637\u0629 \u0631\u062d\u0644\u0629 \u0639\u0645\u064a\u0644 Cigna<\/h3>\n\n\n\n<p>\u0627\u0644\u0645\u0631\u062d\u0644\u0629 01: \u0627\u0644\u062a\u0648\u0639\u064a\u0629<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>\u0646\u0642\u0637\u0629 \u0627\u062a\u0635\u0627\u0644<\/strong><\/td><td><strong>\u0646\u0634\u0627\u0637<\/strong><\/td><td><strong>\u0646\u0642\u0637\u0629 \u0627\u0644\u0623\u0644\u0645<\/strong><\/td><td><strong>\u062d\u0644<\/strong><\/td><\/tr><tr><td>\u062d\u0632\u0645\u0629 \u0627\u0644\u062a\u0631\u062d\u064a\u0628 Cigna Connect<\/td><td>\u064a\u062a\u0644\u0642\u0649 \u0623\u0644\u064a\u0643\u0633 \u062d\u0632\u0645\u0629 \u062a\u0631\u062d\u064a\u0628 \u0639\u0646\u062f \u0627\u0644\u062a\u0633\u062c\u064a\u0644 \u060c \u0648\u062a\u0639\u0631\u064a\u0641\u0647 \u0628 Cigna Connect \u0648\u0641\u0648\u0627\u0626\u062f\u0647\u0627.<\/td><td>\u0642\u0644\u0629 \u0627\u0644\u0648\u0639\u064a \u062d\u0648\u0644 \u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0635\u062d\u064a\u0629 \u0627\u0644\u0645\u062a\u0627\u062d\u0629.<\/td><td>\u0642\u062f\u0645 \u062d\u0632\u0645\u0629 \u062a\u0631\u062d\u064a\u0628 \u0634\u0627\u0645\u0644\u0629 \u062a\u0634\u0631\u062d \u0641\u0648\u0627\u0626\u062f \u0648\u0645\u064a\u0632\u0627\u062a Cigna Connect.<\/td><\/tr><tr><td>\u062a\u0637\u0628\u064a\u0642 \u0627\u0644\u0645\u0648\u0627\u062f \u0648\u0627\u0644\u0631\u0641\u0627\u0647\u064a\u0629 \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a<\/td><td>\u064a\u0633\u062a\u0643\u0634\u0641 \u0623\u0644\u064a\u0643\u0633 \u0627\u0644\u0645\u0648\u0627\u062f \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0648\u062a\u0637\u0628\u064a\u0642 Signal Well-being \u060c \u0648\u064a\u0643\u062a\u0633\u0628 \u0631\u0624\u0649 \u062d\u0648\u0644 \u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u062e\u0637\u0629 \u0627\u0644\u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0635\u062d\u064a\u0629 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0647 \u0628\u0634\u0643\u0644 \u0641\u0639\u0627\u0644.<\/td><td>\u0635\u0639\u0648\u0628\u0629 \u0641\u064a \u0627\u0644\u062a\u0646\u0642\u0644 \u0648\u0641\u0647\u0645 \u062a\u0641\u0627\u0635\u064a\u0644 \u0627\u0644\u062e\u0637\u0629.<\/td><td>\u0642\u0645 \u0628\u062a\u0637\u0648\u064a\u0631 \u0645\u0648\u0627\u062f \u0648\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0633\u0647\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0644\u0633\u0647\u0648\u0644\u0629 \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u062e\u0637\u0629.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>\u0627\u0644\u0645\u0631\u062d\u0644\u0629 02: \u0627\u0644\u0646\u0638\u0631<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>\u0646\u0642\u0637\u0629 \u0627\u062a\u0635\u0627\u0644<\/strong><\/td><td><strong>\u0646\u0634\u0627\u0637<\/strong><\/td><td><strong>\u0646\u0642\u0637\u0629 \u0627\u0644\u0623\u0644\u0645<\/strong><\/td><td><strong>\u062d\u0644<\/strong><\/td><\/tr><tr><td>\u0627\u0644\u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0635\u062d\u064a\u0629 \u0627\u0644\u0639\u0627\u0644\u0645\u064a\u0629 \u0639\u0646 \u0628\u0639\u062f<\/td><td>\u0644\u0627\u062d\u0638 \u0623\u0644\u064a\u0643\u0633 \u062a\u063a\u064a\u0631\u0627 \u0641\u064a \u0627\u0644\u0634\u0627\u0645\u0629 \u0623\u062b\u0646\u0627\u0621 \u0627\u0644\u0633\u0641\u0631. \u064a\u0633\u062a\u062e\u062f\u0645 \u062a\u0637\u0628\u064a\u0642 Signal Well-being \u0644\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0635\u062d\u064a\u0629 \u0627\u0644\u0639\u0627\u0644\u0645\u064a\u0629 \u0639\u0646 \u0628\u0639\u062f \u0644\u0644\u062a\u0634\u0627\u0648\u0631 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a \u0645\u0639 \u0627\u0644\u0637\u0628\u064a\u0628.<\/td><td>\u0645\u062d\u062f\u0648\u062f\u064a\u0629 \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0627\u0644\u0645\u0634\u0648\u0631\u0629 \u0627\u0644\u0637\u0628\u064a\u0629 \u0627\u0644\u0641\u0648\u0631\u064a\u0629 \u0623\u062b\u0646\u0627\u0621 \u0627\u0644\u0633\u0641\u0631.<\/td><td>\u0642\u062f\u0645 \u062d\u0644\u0648\u0644 \u0631\u0639\u0627\u064a\u0629 \u0635\u062d\u064a\u0629 \u0627\u0641\u062a\u0631\u0627\u0636\u064a\u0629 \u0645\u062b\u0644 Global Telehealth \u0644\u0644\u0627\u0633\u062a\u0634\u0627\u0631\u0627\u062a \u0627\u0644\u0645\u0631\u064a\u062d\u0629 \u060c \u062e\u0627\u0635\u0629 \u0644\u0644\u0645\u0633\u0627\u0641\u0631\u064a\u0646.<\/td><\/tr><tr><td>\u0627\u0633\u062a\u0634\u0627\u0631\u0629 \u0627\u0641\u062a\u0631\u0627\u0636\u064a\u0629<\/td><td>\u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0634\u0627\u0631\u0629 \u060c \u064a\u0637\u0644\u0628 \u0623\u0644\u064a\u0643\u0633 \u0627\u0644\u0645\u0634\u0648\u0631\u0629 \u0628\u0634\u0623\u0646 \u062d\u0627\u0644\u062a\u0647 \u0648\u064a\u062a\u0644\u0642\u0649 \u0625\u0631\u0634\u0627\u062f\u0627\u062a \u062d\u0648\u0644 \u0637\u0644\u0628 \u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0637\u0628\u064a\u0629.<\/td><td>\u0639\u062f\u0645 \u0627\u0644\u064a\u0642\u064a\u0646 \u0628\u0634\u0623\u0646 \u062e\u0637\u0648\u0631\u0629 \u0627\u0644\u0645\u0634\u0643\u0644\u0629 \u0627\u0644\u0635\u062d\u064a\u0629 \u0648\u0645\u0643\u0627\u0646 \u0637\u0644\u0628 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629.<\/td><td>\u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u0645\u0634\u0648\u0631\u0629 \u0627\u0644\u0637\u0628\u064a\u0629 \u0627\u0644\u0645\u0647\u0646\u064a\u0629 \u0648\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0646\u062d\u0648 \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u0629 \u0644\u0645\u062e\u0627\u0648\u0641\u0647\u0645 \u0627\u0644\u0635\u062d\u064a\u0629.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>\u0627\u0644\u0645\u0631\u062d\u0644\u0629 03: \u0627\u0644\u062a\u062d\u0648\u064a\u0644<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>\u0646\u0642\u0637\u0629 \u0627\u062a\u0635\u0627\u0644<\/strong><\/td><td><strong>\u0646\u0634\u0627\u0637<\/strong><\/td><td><strong>\u0646\u0642\u0637\u0629 \u0627\u0644\u0623\u0644\u0645<\/strong><\/td><td><strong>\u062d\u0644<\/strong><\/td><\/tr><tr><td>\u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 Cigna<\/td><td>\u0628\u0639\u062f \u0627\u0644\u0627\u0633\u062a\u0634\u0627\u0631\u0629 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a\u0629 \u060c \u064a\u062a\u0635\u0644 Alex \u0628\u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 Cigna \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0625\u0631\u0634\u0627\u062f\u0627\u062a.<\/td><td>\u0639\u062f\u0645 \u0627\u0644\u064a\u0642\u064a\u0646 \u0628\u0634\u0623\u0646 \u0627\u0644\u062a\u0646\u0642\u0644 \u0641\u064a \u0646\u0638\u0627\u0645 \u0627\u0644\u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0635\u062d\u064a\u0629 \u0648\u0625\u064a\u062c\u0627\u062f \u0645\u0642\u062f\u0645\u064a \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u064a\u0646.<\/td><td>\u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u062f\u0631\u0627\u064a\u0629 \u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0627\u0644\u0639\u062b\u0648\u0631 \u0639\u0644\u0649 \u0645\u0642\u062f\u0645\u064a \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u064a\u0646 \u0648\u0641\u0647\u0645 \u062e\u064a\u0627\u0631\u0627\u062a\u0647\u0645.<\/td><\/tr><tr><td>\u0627\u062e\u062a\u064a\u0627\u0631 \u0645\u0632\u0648\u062f \u0627\u0644\u0634\u0628\u0643\u0629<\/td><td>\u064a\u062a\u0645 \u062a\u0648\u062c\u064a\u0647 Alex \u0646\u062d\u0648 \u0645\u0632\u0648\u062f\u064a \u0627\u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u064a\u0646 \u062f\u0627\u062e\u0644 \u0634\u0628\u0643\u0629 Cigna. \u064a\u062e\u062a\u0627\u0631 \u0645\u0632\u0648\u062f \u0634\u0628\u0643\u0629 \u0645\u0646 \u0627\u0644\u0645\u0633\u062a\u0648\u0649 1 \u0644\u062a\u062c\u0646\u0628 \u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641 \u0627\u0644\u0625\u0636\u0627\u0641\u064a\u0629.<\/td><td>\u0627\u0644\u0627\u0631\u062a\u0628\u0627\u0643 \u062d\u0648\u0644 \u0627\u062e\u062a\u064a\u0627\u0631 \u0645\u0642\u062f\u0645 \u0627\u0644\u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0635\u062d\u064a\u0629 \u0627\u0644\u0645\u0646\u0627\u0633\u0628 \u0648\u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641 \u0627\u0644\u0645\u0631\u062a\u0628\u0637\u0629 \u0628\u0647.<\/td><td>\u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u062a\u0648\u062c\u064a\u0647 \u0641\u064a \u0627\u062e\u062a\u064a\u0627\u0631 \u0645\u0648\u0641\u0631\u064a \u0627\u0644\u0634\u0628\u0643\u0627\u062a \u0648\u062a\u0633\u0644\u064a\u0637 \u0627\u0644\u0636\u0648\u0621 \u0639\u0644\u0649 \u062e\u064a\u0627\u0631\u0627\u062a \u062a\u0648\u0641\u064a\u0631 \u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641 \u0644\u0644\u0639\u0645\u0644\u0627\u0621.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>\u0627\u0644\u0645\u0631\u062d\u0644\u0629 04: \u0627\u0644\u0648\u0644\u0627\u0621<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>\u0646\u0642\u0637\u0629 \u0627\u062a\u0635\u0627\u0644<\/strong><\/td><td><strong>\u0646\u0634\u0627\u0637<\/strong><\/td><td><strong>\u0646\u0642\u0637\u0629 \u0627\u0644\u0623\u0644\u0645<\/strong><\/td><td><strong>\u062d\u0644<\/strong><\/td><\/tr><tr><td>\u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u062f\u0641\u0639 \u0627\u0644\u0645\u0636\u0645\u0648\u0646 (GOP)<\/td><td>\u062a\u0635\u062f\u0631 Cigna GOP \u0644\u0645\u0632\u0648\u062f Alex \u0627\u0644\u0645\u062e\u062a\u0627\u0631 \u060c \u0645\u0645\u0627 \u064a\u0636\u0645\u0646 \u0627\u0644\u062f\u0641\u0639 \u0645\u0642\u0627\u0628\u0644 \u0627\u0644\u0639\u0644\u0627\u062c.<\/td><td>\u0645\u062e\u0627\u0648\u0641 \u0628\u0634\u0623\u0646 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062f\u0641\u0639 \u0648\u0627\u0644\u062a\u0623\u062e\u064a\u0631 \u0627\u0644\u0645\u062d\u062a\u0645\u0644 \u0641\u064a \u0627\u0644\u0633\u062f\u0627\u062f.<\/td><td>\u062a\u0648\u0641\u064a\u0631 \u0639\u0645\u0644\u064a\u0629 \u0633\u0644\u0633\u0629 \u0644\u0625\u0635\u062f\u0627\u0631 \u0636\u0645\u0627\u0646\u0627\u062a \u0627\u0644\u062f\u0641\u0639 \u0644\u0645\u0642\u062f\u0645\u064a \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0644\u0636\u0645\u0627\u0646 \u062a\u062c\u0631\u0628\u0629 \u0639\u0644\u0627\u062c \u0633\u0644\u0633\u0629.<\/td><\/tr><tr><td>\u062c\u062f\u0648\u0644\u0629 \u0627\u0644\u0645\u0648\u0627\u0639\u064a\u062f<\/td><td>\u064a\u062d\u062f\u062f \u0623\u0644\u064a\u0643\u0633 \u0645\u0648\u0639\u062f\u0647 \u0645\u0639 \u0627\u0644\u0645\u0632\u0648\u062f \u0627\u0644\u0645\u062e\u062a\u0627\u0631 \u0644\u0639\u0644\u0627\u062c \u062d\u0627\u0644\u062a\u0647 \u0627\u0644\u064a\u0648\u0645\u064a\u0629.<\/td><td>\u0627\u0644\u062a\u062e\u0648\u0641 \u0645\u0646 \u062c\u062f\u0648\u0644\u0629 \u0627\u0644\u0645\u0648\u0627\u0639\u064a\u062f \u0648\u062a\u0648\u0627\u0641\u0631\u0647\u0627.<\/td><td>\u062a\u0628\u0633\u064a\u0637 \u0625\u062c\u0631\u0627\u0621\u0627\u062a \u062c\u062f\u0648\u0644\u0629 \u0627\u0644\u0645\u0648\u0627\u0639\u064a\u062f \u0644\u062c\u0639\u0644\u0647\u0627 \u0645\u0644\u0627\u0626\u0645\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>\u0627\u0644\u0645\u0631\u062d\u0644\u0629 05: \u0627\u0644\u0645\u0646\u0627\u0635\u0631\u0629<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>\u0646\u0642\u0637\u0629 \u0627\u062a\u0635\u0627\u0644<\/strong><\/td><td><strong>\u0646\u0634\u0627\u0637<\/strong><\/td><td><strong>\u0646\u0642\u0637\u0629 \u0627\u0644\u0623\u0644\u0645<\/strong><\/td><td><strong>\u062d\u0644<\/strong><\/td><\/tr><tr><td>\u062a\u0633\u0648\u064a\u0629 \u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641 \u0627\u0644\u0637\u0628\u064a\u0629<\/td><td>\u062a\u0628\u0644\u063a Cigna Alex \u0623\u0646 \u062c\u0645\u064a\u0639 \u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641 \u0627\u0644\u0637\u0628\u064a\u0629 \u0642\u062f \u062a\u0645\u062a \u062a\u0633\u0648\u064a\u062a\u0647\u0627 \u0645\u0628\u0627\u0634\u0631\u0629 \u0645\u0639 \u0627\u0644\u0645\u0632\u0648\u062f.<\/td><td>\u062a\u0642\u0644\u0642 \u0628\u0634\u0623\u0646 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641 \u0627\u0644\u0637\u0628\u064a\u0629 \u0648\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0633\u062f\u0627\u062f.<\/td><td>\u062a\u0648\u0627\u0635\u0644 \u0628\u0648\u0636\u0648\u062d \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u062a\u0649 \u0648\u0643\u064a\u0641 \u064a\u062a\u0645 \u062a\u0633\u0648\u064a\u0629 \u062a\u0643\u0627\u0644\u064a\u0641\u0647\u0645 \u0627\u0644\u0637\u0628\u064a\u0629 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u062a\u062c\u0631\u0628\u0629 \u062e\u0627\u0644\u064a\u0629 \u0645\u0646 \u0627\u0644\u0642\u0644\u0642.<\/td><\/tr><tr><td>\u062a\u062c\u0631\u0628\u0629 \u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0648\u062b\u0642\u0629<\/td><td>\u0623\u0644\u064a\u0643\u0633 \u0645\u0633\u0631\u0648\u0631 \u0628\u0627\u0644\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0634\u0627\u0645\u0644\u0629 \u0648\u064a\u0634\u0639\u0631 \u0628\u0627\u0644\u062b\u0642\u0629 \u0641\u064a \u0627\u0644\u0627\u0639\u062a\u0645\u0627\u062f \u0639\u0644\u0649 Cigna Connect \u0644\u062a\u0644\u0628\u064a\u0629 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0635\u062d\u064a\u0629 \u0627\u0644\u0645\u0633\u062a\u0642\u0628\u0644\u064a\u0629.<\/td><td>\u0628\u0646\u0627\u0621 \u0627\u0644\u062b\u0642\u0629 \u0641\u064a \u0645\u0642\u062f\u0645 \u0627\u0644\u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0635\u062d\u064a\u0629.<\/td><td>\u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0629 \u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u062c\u0648\u062f\u0629 \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u0648\u062a\u0648\u0627\u0635\u0644 \u0648\u0627\u0636\u062d \u0648\u062d\u0644\u0648\u0644 \u0641\u0639\u0627\u0644\u0629 \u0644\u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u062b\u0642\u0629 \u0648\u0627\u0644\u0648\u0644\u0627\u0621.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>This Consumer Journey Map outlines the various touchpoints, activities, <a href=\"https:\/\/www.questionpro.com\/blog\/pain-points\/\">pain points<\/a>, and solutions within each phase of the customer journey within the insurance industry. It demonstrates how the Cigna customer experience forward-thinking healthcare approach addresses customer needs and concerns at every stage of their healthcare journey.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u0627\u0644\u0634\u0631\u0648\u0639 \u0641\u064a \u062a\u0639\u0632\u064a\u0632 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643<\/h2>\n\n\n\n<p>\u0627\u0644\u0622\u0646 \u0628\u0639\u062f \u0623\u0646 \u0627\u0633\u062a\u0643\u0634\u0641\u0646\u0627 \u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0621 Cigna \u060c \u064a\u0645\u0643\u0646\u0643 \u062a\u0623\u0643\u064a\u062f \u0642\u0631\u0627\u0631\u0643 \u0628\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0621 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u0641\u064a \u0635\u0646\u0627\u0639\u0629 \u0627\u0644\u062a\u0623\u0645\u064a\u0646. \u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0627\u0644\u0641\u0648\u0627\u0626\u062f \u0627\u0644\u062a\u064a \u0646\u0627\u0642\u0634\u0646\u0627\u0647\u0627 \u0641\u064a \u0628\u062f\u0627\u064a\u0629 \u0647\u0630\u0647 \u0627\u0644\u0645\u0642\u0627\u0644\u0629 \u060c \u0646\u0624\u0643\u062f \u0644\u0643 \u0623\u0646 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u064a \u0648\u0627\u062d\u062f\u0629 \u0645\u0646 \u0623\u0641\u0636\u0644 \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u0642\u064a\u0627\u0645 \u0628\u0647\u0627 \u0643\u0642\u0627\u0626\u062f \u0623\u0639\u0645\u0627\u0644.<\/p>\n\n\n\n<p>\u0641\u064a \u062d\u064a\u0646 \u0623\u0646 \u0627\u0644\u0628\u0639\u0636 \u0642\u062f \u064a\u0639\u062a\u0628\u0631 \u0647\u0630\u0647 \u0645\u0647\u0645\u0629 \u0634\u0627\u0642\u0629 \u060c \u0641\u0625\u0646 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u0629 \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u062c\u0639\u0644 \u0627\u0644\u0639\u0645\u0644\u064a\u0629 \u0641\u0639\u0627\u0644\u0629 \u0648\u0641\u0639\u0627\u0644\u0629.<\/p>\n\n\n\n<p>\u0641\u064a QuestionPro \u060c \u0642\u0645\u0646\u0627 \u0628\u062a\u0637\u0648\u064a\u0631 \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u0646 \u0627\u0644\u062d\u0644\u0648\u0644 \u0627\u0644\u062a\u064a \u062a\u0644\u0628\u064a \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629 \u060c \u0628\u063a\u0636 \u0627\u0644\u0646\u0638\u0631 \u0639\u0646 \u0627\u0644\u062d\u062c\u0645 \u0623\u0648 \u0627\u0644\u0635\u0646\u0627\u0639\u0629.<\/p>\n\n\n\n<p>Within our extensive array of functions and tools, you can find our powerful <a href=\"https:\/\/www.questionpro.com\/blog\/customer-journey-mapping\/\">customer journey mapping<\/a> tool called SuiteCX. With just a few clicks, you can create a customer journey tailored to your company. Moreover, you can enrich it with real data and buyer personas that align with your target audience, providing a clearer perspective of your business&#8217;s real situation and identifying potential opportunities.<\/p>\n\n\n\n<p>\u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0630\u0644\u0643 \u060c \u064a\u0648\u0641\u0631 \u0644\u0643 QuestionPro CX \u0627\u0644\u0641\u0631\u0635\u0629 \u0644\u0641\u0647\u0645 \u062a\u0635\u0648\u0631\u0627\u062a \u0639\u0645\u0644\u0627\u0626\u0643 \u0648\u062a\u062d\u062f\u064a\u062f \u0646\u0642\u0627\u0637 \u0627\u0644\u0623\u0644\u0645 \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u062a\u062d\u0648\u0644 \u0625\u0644\u0649 \u0641\u0631\u0635 \u0648\u0644\u0627\u0621 \u0648\u062a\u0631\u0648\u064a\u062c \u0643\u0628\u064a\u0631\u0629. \u0636\u0645\u0646 \u0628\u0631\u0646\u0627\u0645\u062c \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635 \u0628\u0646\u0627 \u060c \u064a\u0645\u0643\u0646\u0643 \u0645\u0631\u0627\u0642\u0628\u0629 \u0643\u0644 \u0646\u0642\u0637\u0629 \u0627\u062a\u0635\u0627\u0644 \u0641\u064a \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 \u0648\u062c\u0645\u0639 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a \u0644\u0645\u0646\u0639 \u0627\u0633\u062a\u0646\u0632\u0627\u0641 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0648\u0641\u064a\u0631 \u062a\u062c\u0627\u0631\u0628 \u0645\u0645\u062a\u0627\u0632\u0629 \u0644\u062c\u0645\u064a\u0639 \u0639\u0645\u0644\u0627\u0626\u0643.<\/p>\n\n\n\n<p><p><\/p><p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><button>\u0627\u0639\u0631\u0641 \u0627\u0644\u0645\u0632\u064a\u062f<\/button><\/a> <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=blog\" target=\"_blank\" rel=\"noopener\"><button>\u0639\u0646 \u0627\u0644\u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u062a\u062c\u0631\u064a\u0628\u064a \u0627\u0644\u0645\u062c\u0627\u0646\u064a<\/button><\/a><\/p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0641\u064a \u0627\u0644\u062d\u0644\u0642\u0627\u062a \u0627\u0644\u062d\u0627\u0633\u0645\u0629 \u0645\u0646 \u062d\u064a\u0627\u0629 \u0627\u0644\u0646\u0627\u0633 \u060c \u0645\u062b\u0644 \u0627\u0644\u062d\u0648\u0627\u062f\u062b \u0623\u0648 \u0627\u0644\u062d\u0648\u0627\u062f\u062b \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u0627\u0644\u0635\u062d\u0629 \u060c \u0641\u0625\u0646 \u0627\u0644\u0631\u063a\u0628\u0629 \u0627\u0644\u0623\u0648\u0644\u0649 \u0647\u064a \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 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