{"id":861943,"date":"2023-09-04T17:00:00","date_gmt":"2023-09-05T00:00:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/zr-rhl-at-lmyl\/"},"modified":"2024-04-29T08:30:32","modified_gmt":"2024-04-29T15:30:32","slug":"zr-rhl-at-lmyl","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ar\/zr-rhl-at-lmyl\/","title":{"rendered":"\u0631\u062d\u0644\u0629 \u0639\u0645\u064a\u0644 \u0632\u0627\u0631\u0627 \u0648\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0628\u064a\u0639 \u0628\u0627\u0644\u062a\u062c\u0632\u0626\u0629"},"content":{"rendered":"\n

\u0632\u0627\u0631\u0627 \u0647\u064a \u0634\u0631\u0643\u0629 \u062a\u062c\u0632\u0626\u0629 \u0639\u0627\u0644\u0645\u064a\u0629 \u0634\u0647\u064a\u0631\u0629 \u0644\u0644\u0623\u0632\u064a\u0627\u0621 \u0645\u0642\u0631\u0647\u0627 \u0641\u064a \u0623\u0631\u062a\u064a\u0643\u0633\u0648 \u060c \u0625\u0633\u0628\u0627\u0646\u064a\u0627. \u062a\u0634\u062a\u0647\u0631 \u0628\u0646\u0647\u062c\u0647\u0627 \u0627\u0644\u0633\u0631\u064a\u0639 \u0641\u064a \u0627\u0644\u0645\u0648\u0636\u0629 \u060c \u062d\u064a\u062b \u062a\u0646\u062a\u062c \u0648\u062a\u0635\u062f\u0631 \u0645\u062c\u0645\u0648\u0639\u0627\u062a \u0645\u0644\u0627\u0628\u0633 \u062c\u062f\u064a\u062f\u0629 \u0628\u0633\u0631\u0639\u0629 \u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0644\u0623\u062d\u062f\u062b \u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0627\u0644\u0645\u0648\u0636\u0629. \u0625\u0646\u0647\u0627 \u0623\u0643\u0628\u0631 \u0639\u0644\u0627\u0645\u0629 \u062a\u062c\u0627\u0631\u064a\u0629 \u0636\u0645\u0646 \u0645\u062c\u0645\u0648\u0639\u0629 Inditex \u060c \u0648\u0627\u062d\u062f\u0629 \u0645\u0646 \u0623\u0643\u0628\u0631 \u062a\u062c\u0627\u0631 \u0627\u0644\u062a\u062c\u0632\u0626\u0629 \u0644\u0644\u0623\u0632\u064a\u0627\u0621 \u0641\u064a \u0627\u0644\u0639\u0627\u0644\u0645. \u062f\u0639\u0646\u0627 \u0646\u062a\u062d\u062f\u062b \u0639\u0646 \u0631\u062d\u0644\u0629 \u0639\u0645\u064a\u0644 \u0632\u0627\u0631\u0627.<\/p>\n\n

\u062a\u0642\u062f\u0645 \u0632\u0627\u0631\u0627 \u0645\u062c\u0645\u0648\u0639\u0629 \u0648\u0627\u0633\u0639\u0629 \u0645\u0646 \u0627\u0644\u0645\u0644\u0627\u0628\u0633 \u0648\u0627\u0644\u0625\u0643\u0633\u0633\u0648\u0627\u0631\u0627\u062a \u0644\u0644\u0631\u062c\u0627\u0644 \u0648\u0627\u0644\u0646\u0633\u0627\u0621 \u0648\u0627\u0644\u0623\u0637\u0641\u0627\u0644 \u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0627\u0644\u0646\u0638\u0627\u0631\u0627\u062a \u0648\u0627\u0644\u0623\u062d\u0630\u064a\u0629 \u0648\u0627\u0644\u0639\u0637\u0648\u0631 \u0648\u0627\u0644\u0645\u0644\u0627\u0628\u0633 \u0648\u0627\u0644\u0625\u0643\u0633\u0633\u0648\u0627\u0631\u0627\u062a. \u0644\u062f\u064a\u0647\u0645 \u0633\u0645\u0639\u0629 \u0637\u064a\u0628\u0629 \u0641\u064a \u062a\u0635\u0645\u064a\u0645 \u0648\u0625\u0646\u062a\u0627\u062c \u0639\u0646\u0627\u0635\u0631 \u0645\u0644\u0627\u0628\u0633 \u0623\u0646\u064a\u0642\u0629 \u0648\u0628\u0623\u0633\u0639\u0627\u0631 \u0645\u0639\u0642\u0648\u0644\u0629 \u062a\u062c\u0630\u0628 \u0642\u0627\u0639\u062f\u0629 \u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0633\u0639\u0629.<\/p>\n\n

\u062a\u062a\u0636\u0645\u0646 \u0631\u062d\u0644\u0629 \u0639\u0645\u064a\u0644 \u0632\u0627\u0631\u0627 \u0648\u0646\u0645\u0648\u0630\u062c \u0623\u0639\u0645\u0627\u0644\u0647\u0627 \u062a\u0635\u0645\u064a\u0645 \u0648\u062a\u0635\u0646\u064a\u0639 \u0648\u062a\u0648\u0632\u064a\u0639 \u0645\u0646\u062a\u062c\u0627\u062a\u0647\u0627 \u0628\u0643\u0641\u0627\u0621\u0629 \u0639\u0627\u0644\u064a\u0629 \u0648\u0628\u0633\u0631\u0639\u0629 \u060c \u0645\u0645\u0627 \u064a\u0633\u0645\u062d \u0644\u0647\u0627 \u0628\u0645\u0648\u0627\u0643\u0628\u0629 \u0635\u0646\u0627\u0639\u0629 \u0627\u0644\u0623\u0632\u064a\u0627\u0621 \u0627\u0644\u0645\u062a\u063a\u064a\u0631\u0629 \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631.<\/p>\n\n

\u062a\u0645\u062a\u0644\u0643 \u0632\u0627\u0631\u0627 \u0645\u062a\u0627\u062c\u0631 \u0641\u064a \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0628\u0644\u062f\u0627\u0646 \u062d\u0648\u0644 \u0627\u0644\u0639\u0627\u0644\u0645 \u0648\u062a\u0628\u064a\u0639 \u0645\u0646\u062a\u062c\u0627\u062a\u0647\u0627 \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u060c \u0645\u0645\u0627 \u064a\u062c\u0639\u0644 \u0623\u0632\u064a\u0627\u0621\u0647\u0627 \u0641\u064a \u0645\u062a\u0646\u0627\u0648\u0644 \u062c\u0645\u0647\u0648\u0631 \u0639\u0627\u0644\u0645\u064a. \u0647\u0630\u0627 \u0627\u0644\u0645\u0632\u064a\u062c \u0645\u0646 \u0627\u0644\u0639\u0646\u0627\u0635\u0631 \u062c\u0639\u0644 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u0627\u062d\u062f\u0629 \u0645\u0646 \u0623\u0643\u062b\u0631 \u0627\u0644\u0644\u0627\u0639\u0628\u064a\u0646 \u0646\u0641\u0648\u0630\u0627 \u0648\u0623\u0647\u0645\u064a\u0629 \u0641\u064a \u0635\u0646\u0627\u0639\u0629 \u0627\u0644\u0623\u0632\u064a\u0627\u0621.<\/p>\n\n

\u062a\u0623\u062a\u064a \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a\u0647\u0627 \u0648\u0646\u062c\u0627\u062d\u0627\u062a\u0647\u0627 \u0645\u0646 \u0641\u0647\u0645 \u0639\u0645\u064a\u0642 \u0644\u062c\u0645\u0647\u0648\u0631\u0647\u0627 \u0627\u0644\u0645\u0633\u062a\u0647\u062f\u0641 \u060c \u0645\u0645\u0627 \u0645\u0643\u0646\u0647\u0627 \u0645\u0646 \u0627\u0644\u0646\u0645\u0648 \u0648\u0648\u0636\u0639 \u0646\u0641\u0633\u0647\u0627 \u0643\u0634\u0631\u0643\u0629 \u0631\u0627\u0626\u062f\u0629 \u0641\u064a \u0648\u0627\u062d\u062f\u0629 \u0645\u0646 \u0623\u0643\u062b\u0631 \u0627\u0644\u0635\u0646\u0627\u0639\u0627\u062a \u062a\u0646\u0627\u0641\u0633\u064a\u0629 \u0641\u064a \u0627\u0644\u0639\u0627\u0644\u0645.<\/p>\n\n

\u0631\u062d\u0644\u0629 \u0639\u0645\u064a\u0644 \u0632\u0627\u0631\u0627<\/h2>\n\n

To thoroughly understand the success and achievements of a company like Zara, it is essential to examine its customer journey<\/a> in detail. This refers to the graphical representation of all interactions that a potential customer of this store has with the brand. It encompasses different phases, ranging from the first time someone becomes aware of or hears about the brand to moments after making a purchase.<\/p>\n\n

Such maps are especially useful for companies to identify their users’ pain points<\/a>. However, they can also be used to analyze and understand the actions taken by companies like Zara to achieve success.<\/p>\n\n

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To better illustrate what a customer journey map<\/a> is, we have created an example, taking into account some of the common customer touchpoints<\/a> of retail companies like Zara.<\/p>\n\n

\"خريطة<\/figure>\n\n

\u0627\u0644\u0645\u0631\u062d\u0644\u0629 01: \u0627\u0644\u062a\u0648\u0639\u064a\u0629<\/h2>\n\n
\u0646\u0642\u0637\u0629 \u0627\u062a\u0635\u0627\u0644<\/strong><\/td>\u0646\u0634\u0627\u0637<\/strong><\/td>\u0646\u0642\u0637\u0629 \u0627\u0644\u0623\u0644\u0645<\/strong><\/td>\u062d\u0644<\/strong><\/td><\/tr>
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\u0627\u0644\u0645\u0631\u062d\u0644\u0629 02: \u0627\u0644\u0646\u0638\u0631<\/h2>\n\n
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\u0627\u0644\u0645\u0648\u0642\u0639 (\u0627\u0644\u0648\u0639\u064a)<\/h3>\n\n

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\u0639\u0644\u0627\u0648\u0629 \u0639\u0644\u0649 \u0630\u0644\u0643 \u060c \u0644\u0639\u0628 \u0627\u0644\u0645\u0648\u0642\u0639 \u062f\u0648\u0631\u0627 \u0645\u0647\u0645\u0627 \u0644\u0644\u063a\u0627\u064a\u0629 \u0641\u064a \u0646\u0645\u0648\u0647\u0627. \u0639\u0644\u0649 \u0627\u0644\u0631\u063a\u0645 \u0645\u0646 \u0623\u0646\u0647\u0627 \u062a\u0639\u062a\u0628\u0631 \u0639\u0644\u0627\u0645\u0629 \u062a\u062c\u0627\u0631\u064a\u0629 \u0644\u0644\u0623\u0632\u064a\u0627\u0621 \u0627\u0644\u0633\u0631\u064a\u0639\u0629 \u060c \u0625\u0644\u0627 \u0623\u0646 Zara \u062a\u0645\u064a\u0644 \u0625\u0644\u0649 \u0648\u0636\u0639 \u0645\u062a\u0627\u062c\u0631\u0647\u0627 \u0641\u064a \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0648\u0627\u0642\u0639 \u0641\u064a \u0627\u0644\u0645\u062f\u0646 \u0627\u0644\u062a\u064a \u0645\u0646 \u0627\u0644\u0645\u062d\u062a\u0645\u0644 \u0623\u0646 \u064a\u0632\u0648\u0631\u0647\u0627 \u0627\u0644\u0645\u062a\u0633\u0648\u0642\u0648\u0646 \u0627\u0644\u0631\u0627\u0642\u064a\u0648\u0646.<\/p>\n\n

\u0627\u0644\u062a\u0628\u0631\u0639 \u0628\u0627\u0644\u0645\u0644\u0627\u0628\u0633<\/h3>\n\n

\u0644\u062f\u0649 Zara \u0628\u0631\u0646\u0627\u0645\u062c \u062c\u0645\u0639 \u064a\u0633\u0645\u062d \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0625\u064a\u062f\u0627\u0639 \u0645\u0644\u0627\u0628\u0633\u0647\u0645 \u0648\u0623\u062d\u0630\u064a\u062a\u0647\u0645 \u0648\u0625\u0643\u0633\u0633\u0648\u0627\u0631\u0627\u062a\u0647\u0645 \u063a\u064a\u0631 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 \u0625\u0645\u0627 \u0641\u064a \u0627\u0644\u0645\u062a\u0627\u062c\u0631 \u0627\u0644\u0641\u0639\u0644\u064a\u0629 \u0644\u0644\u0634\u0631\u0643\u0629 \u0623\u0648 \u060c \u0641\u064a \u0623\u0633\u0648\u0627\u0642 \u0645\u062d\u062f\u062f\u0629 \u060c \u0637\u0644\u0628 \u062e\u062f\u0645\u0629 \u062c\u0645\u0639 \u0627\u0644\u062a\u0628\u0631\u0639\u0627\u062a \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a. \u062a\u062a\u062d\u0645\u0644 \u0627\u0644\u0634\u0631\u0643\u0629 \u0645\u0633\u0624\u0648\u0644\u064a\u0629 \u0625\u0631\u0633\u0627\u0644 \u0647\u0630\u0647 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u0645\u062a\u0628\u0631\u0639 \u0628\u0647\u0627 \u0625\u0644\u0649 \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u0627\u0644\u0645\u062a\u0639\u0627\u0648\u0646\u0629. \u0647\u0630\u0627 \u0645\u062b\u0627\u0644 \u0631\u0627\u0626\u0639 \u0639\u0644\u0649 \u062e\u062f\u0645\u0629 \u0645\u0627 \u0628\u0639\u062f \u0627\u0644\u0628\u064a\u0639 \u062d\u064a\u062b \u064a\u0633\u062a\u0645\u0631 \u0641\u064a \u062a\u0634\u062c\u064a\u0639 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0627\u0644\u062d\u0627\u0644\u064a\u064a\u0646 \u0645\u0639 \u0645\u0633\u0627\u0639\u062f\u0629 \u0627\u0644\u0645\u062c\u062a\u0645\u0639 \u0627\u0644\u0630\u064a \u064a\u0646\u062a\u0645\u064a \u0625\u0644\u064a\u0647.<\/p>\n\n

\u0628\u0631\u0646\u0627\u0645\u062c \u0632\u0627\u0631\u0627 \u0627\u0644\u0645\u0624\u062b\u0631 (\u0627\u0644\u0648\u0644\u0627\u0621 \/ \u0627\u0644\u0648\u0639\u064a)<\/h3>\n\n

\u0639\u0644\u0649 \u0627\u0644\u0631\u063a\u0645 \u0645\u0646 \u0623\u0646 Zara \u0644\u064a\u0633 \u0644\u062f\u064a\u0647\u0627 \u0628\u0631\u0646\u0627\u0645\u062c \u0625\u062d\u0627\u0644\u0629 \u0623\u0648 \u0645\u0624\u062b\u0631 \u0631\u0633\u0645\u064a \u060c \u0625\u0644\u0627 \u0623\u0646\u0647 \u0645\u0646\u0630 \u0627\u0644\u0639\u0627\u0645 \u0627\u0644\u0645\u0627\u0636\u064a \u060c \u062a\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0627\u0644\u0645\u0624\u062b\u0631\u064a\u0646 \u0648\u0627\u0644\u0645\u0624\u062b\u0631\u064a\u0646 \u0627\u0644\u0635\u063a\u0627\u0631 \u0644\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u062c\u0645\u0627\u0647\u064a\u0631 \u062c\u062f\u064a\u062f\u0629. \u0628\u064a\u0646\u0645\u0627 \u0643\u0627\u0646 \u0647\u0646\u0627\u0643 \u0628\u0627\u0644\u0641\u0639\u0644 \u0645\u062f\u0648\u0646\u0648\u0646 \u0623\u0632\u064a\u0627\u0621 \u0648\u0634\u062e\u0635\u064a\u0627\u062a \u0639\u0644\u0649 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u064a\u0631\u0648\u062c\u0648\u0646 \u0644\u0645\u0646\u062a\u062c\u0627\u062a\u0647\u0645 \u0648\u064a\u0633\u062a\u062e\u062f\u0645\u0648\u0646\u0647\u0627 \u060c \u0644\u0645 \u064a\u0628\u062f\u0623\u0648\u0627 \u0641\u064a \u062a\u0643\u0648\u064a\u0646 \u0634\u0631\u0627\u0643\u0627\u062a \u0645\u0628\u0627\u0634\u0631\u0629 \u0645\u0639 \u0647\u0630\u0627 \u0627\u0644\u0634\u0643\u0644 \u0627\u0644\u062c\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u062a\u0631\u0648\u064a\u062c \u062d\u062a\u0649 \u0639\u0627\u0645 2022.<\/p>\n\n

\u0643\u0627\u0646 \u0644\u0644\u062a\u0633\u0648\u064a\u0642 \u0627\u0644\u0645\u0624\u062b\u0631 \u062a\u0623\u062b\u064a\u0631 \u0643\u0628\u064a\u0631 \u060c \u0644\u0630\u0644\u0643 \u0644\u064a\u0633 \u0645\u0646 \u0627\u0644\u0645\u0633\u062a\u063a\u0631\u0628 \u0623\u0646 \u064a\u0633\u062a\u0645\u0631\u0648\u0627 \u0641\u064a \u0625\u0642\u0627\u0645\u0629 \u0634\u0631\u0627\u0643\u0627\u062a \u0623\u0643\u062b\u0631 \u0648\u0623\u0641\u0636\u0644 \u0644\u0625\u0641\u0627\u062f\u0629 \u0645\u0646\u0634\u0626\u064a \u0627\u0644\u0645\u062d\u062a\u0648\u0649 \u0627\u0644\u0631\u0642\u0645\u064a \u0645\u0639 \u0646\u0634\u0631 \u0627\u0644\u0643\u0644\u0645\u0629 \u062d\u0648\u0644 \u0645\u0646\u062a\u062c\u0627\u062a\u0647\u0645 \u0625\u0644\u0649 \u0627\u0644\u0645\u0632\u064a\u062f \u0648\u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u062c\u0645\u0627\u0647\u064a\u0631.<\/p>\n\n

\u0627\u0644\u0627\u0644\u062a\u0632\u0627\u0645 \u0628\u0627\u0644\u0628\u064a\u0626\u0629<\/h3>\n\n

\u0645\u0646 \u0627\u0644\u062a\u062d\u0643\u0645 \u0641\u064a \u0627\u0644\u0627\u0646\u0628\u0639\u0627\u062b\u0627\u062a \u0641\u064a \u0645\u0631\u0627\u0643\u0632 \u0627\u0644\u0625\u0646\u062a\u0627\u062c \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0647\u0645 \u0625\u0644\u0649 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0623\u0644\u064a\u0627\u0641 \u0627\u0644\u0645\u0639\u0627\u062f \u062a\u062f\u0648\u064a\u0631\u0647\u0627 \u0648\u0627\u0644\u0645\u0633\u062a\u062f\u0627\u0645\u0629 \u060c \u0644\u062f\u0649 Zara \u0628\u0631\u0646\u0627\u0645\u062c \u0645\u0643\u062b\u0641 \u064a\u0633\u0639\u0648\u0646 \u0645\u0646 \u062e\u0644\u0627\u0644\u0647 \u0625\u0644\u0649 \u062a\u0642\u0644\u064a\u0644 \u062a\u0623\u062b\u064a\u0631\u0647\u0645 \u0627\u0644\u0628\u064a\u0626\u064a. \u0648\u0642\u062f \u0623\u0643\u0633\u0628\u0647\u0645 \u0647\u0630\u0627 \u062a\u0642\u062f\u064a\u0631\u0627 \u0644\u064a\u0633 \u0641\u0642\u0637 \u0645\u0646 \u0627\u0644\u0645\u0646\u0638\u0645\u0627\u062a \u0648\u0644\u0643\u0646 \u0623\u064a\u0636\u0627 \u0645\u0646 \u062c\u0645\u0647\u0648\u0631\u0647\u0645 \u060c \u0627\u0644\u0630\u064a\u0646 \u064a\u0646\u062d\u0627\u0632\u0648\u0646 \u0625\u0644\u0649 \u0647\u0630\u0647 \u0627\u0644\u0642\u0636\u0627\u064a\u0627.<\/p>\n\n

\u0627\u0628\u062f\u0623 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643<\/h2>\n\n

\u0643\u0645\u0627 \u0644\u0627\u062d\u0638\u062a \u060c \u0641\u0625\u0646 \u0627\u0644\u0627\u0647\u062a\u0645\u0627\u0645 \u0628\u0643\u0644 \u0646\u0642\u0637\u0629 \u0641\u064a \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0644\u0647 \u0645\u0643\u0627\u0641\u0622\u062a\u0647. \u064a\u0639\u062f \u0627\u0644\u0627\u0633\u062a\u0645\u0627\u0639 \u0625\u0644\u0649 \u062c\u0645\u0647\u0648\u0631\u0643 \u0623\u062d\u062f \u0623\u0641\u0636\u0644 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0627\u0644\u0625\u0639\u0644\u0627\u0646\u064a\u0629 \u0648\u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0624\u062f\u064a \u0625\u0644\u0649 \u0625\u0646\u0634\u0627\u0621 \u0645\u0628\u0627\u062f\u0631\u0627\u062a \u062c\u062f\u064a\u062f\u0629 \u0630\u0627\u062a \u062a\u0623\u062b\u064a\u0631 \u062d\u0642\u064a\u0642\u064a \u0639\u0644\u0649 \u0623\u0631\u0642\u0627\u0645\u0643.<\/p>\n\n

Thanks to an excellent customer experience<\/a>, it is possible to delight your prospects and turn users of your products and services into loyal followers. Fortunately, this type of initiative is not reserved for a few large companies; a customer experience management strategy is something that should be present in any business.<\/p>\n\n

\u0641\u064a QuestionPro \u060c \u0646\u062d\u0646 \u0645\u0644\u062a\u0632\u0645\u0648\u0646 \u0628\u0625\u0636\u0641\u0627\u0621 \u0627\u0644\u0637\u0627\u0628\u0639 \u0627\u0644\u062f\u064a\u0645\u0642\u0631\u0627\u0637\u064a \u0639\u0644\u0649 \u0647\u0630\u0647 \u0627\u0644\u0645\u0646\u0647\u062c\u064a\u0627\u062a \u060c \u0644\u0630\u0644\u0643 \u0623\u0646\u0634\u0623\u0646\u0627 \u0633\u0644\u0633\u0644\u0629 \u0645\u0646 \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0645\u0639 \u0645\u062c\u0645\u0648\u0639\u0629 \u0648\u0627\u0633\u0639\u0629 \u0645\u0646 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0633\u0645\u062d \u0644\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0628\u0627\u0644\u0628\u062f\u0621 \u0641\u064a \u062c\u0645\u0639 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u060c \u0648\u0631\u0641\u0639 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u060c \u0648\u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0648\u0627\u0644\u0645\u062a\u0627\u0628\u0639\u0629 \u060c \u0645\u0646 \u0628\u064a\u0646 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0623\u062e\u0631\u0649.<\/p>\n\n

\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u0627\u0644\u0645\u0632\u064a\u062f \u062d\u0648\u0644 \u0623\u062f\u0627\u0629 \u062a\u062e\u0637\u064a\u0637 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u0623\u062f\u0627\u0629 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0646\u0627 \u060c \u0648\u0627\u0628\u062f\u0623 \u0641\u064a \u0625\u0633\u0639\u0627\u062f \u062c\u0645\u0647\u0648\u0631\u0643.<\/p>\n\n

<\/p>