Consumers have a voice, and it’s getting louder. Right now, thousands of customers are sounding off on social media and search engines, and they want you to listen. Eighty-eight percent of consumers trust online reviews as much as personal recommendations, and 39 percent read reviews on a regular basis. This is why customer feedback software is so important….
While no one likes to hear where they’ve gone wrong, it’s often important that we listen to constructive feedback when it’s given. While praise is always welcome, it doesn’t often tell business-owners and managers where improvements in services and products can be made.
In many cases, it is the criticism from customers that allows you to improve your offers….