Customer Trust Online

How do you build a relationship of trust with your customers? It’s easiest when you can connect with them in person – you can read their expressions as you interact and more easily understand their needs and their perspective. Even in phone conversations, the customer’s tone of voice can help you ascertain their feelings….

Customer Focused Companies
Many companies that claim to offer good customer service, in reality, are grounded in an operations mentality with rules and policies that allow for little flexibility, preventing them from rising above anything more than average or satisfactory. The companies that really understand customer service have a different focus. Here are some areas that differ between customer-focused companies and operations-focused companies:
Empowerment: Employees in a customer-focused company are given the freedom to make decisions for the benefit of the customer….