Online Research Communities in 2017 and Beyond!

In an early post, I talked about how online communities are dominating and seem to be taking over the world. The GreenBook Research Industry Trends report has shown that online research communities have been the…

How We Increased NPS Response Rate 3x within 36 Hours

I proactively work with many digital communication teams today who work endlessly to improve communications with their customers, with email in particular. The average number of business-related emails sent and received is on average 121…