Our customer experience platform, QuestionPro CX, is getting a navigation makeover!  All the features you have come to expect while creating, deploying, and analyzing a customer experience program are now easier to access. We’ve also moved…

“Your most unhappy customers are the greatest source of learning and making sure you are measuring the right metrics is key to the success of your business, product or service” – Says anybody running a…

Interval Scale: Definition The interval scale is defined as a quantitative measurement scale where the difference between 2 variables is meaningful. Interval scale is the 3rd level of measurement. In other words, the variables are…