The universal Net Promoter Score (NPS) question is considered to be one of the most powerful and insightful of all survey questions. A NPS survey asks a simple question from organizations to customers –…
What is Net Promoter Score (NPS) Calculation? When was the last time you liked a brand so much you recommended it to your friend and wanted them to try it out? If you have ever…
“If you build a great experience, customers tell each other about that. Word of mouth is very powerful”- Jeff Bezos Lesson 1: No business, should ever ignore the importance of customer satisfaction. In a…
Analyzing customer feedback is still a common challenge among most businesses due to a common reason: there is a massive amount of open-ended text responses across multiple feedback channels. Customer feedback and Customer Experience go…
“You learn when you listen. You earn when you listen.” —Harvey Mackay Revenue at risk? Are your customers dissatisfied? Did you know U.S businesses annually lose an estimated $83 billion due to dissatisfied customers?…
According to a recent study, only 28% of B2B clients fall under the “fully engaged” category. That’s shocking, as disengaged customers are a sign of revenue at risk. Businesses, small and big, always need to…
