{"id":39904,"date":"2021-11-04T13:07:46","date_gmt":"2021-11-04T12:07:46","guid":{"rendered":"https:\/\/www.questionpro.de\/?p=39904"},"modified":"2026-07-16T22:50:58","modified_gmt":"2026-07-17T05:50:58","slug":"voice-of-the-customer-studie","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/de\/voice-of-the-customer-studie\/","title":{"rendered":"QuestionPro wird im Voice of the Customer Spark Matrix\u2122 Quadranten als Technologief\u00fchrer genannt"},"content":{"rendered":"<br \/><\/p>\n<p><\/p>\n<div class=\"blogcatmobile\">\u00a0<\/div>\n<div class=\"blogmargin\">\u00a0<\/div>\n<p><span class=\"blogcat\">Customer Experience Management<\/span><\/p>\n<h1 style=\"font-size: 35px; margin-top: 10px;\">Spark Matrix\u2122 VOC-Studie:<br \/>QuestionPro CX ist im Bereich Voice of the Customer-L\u00f6sungen Technologief\u00fchrer<\/h1>\n<p><\/p>\n<p><\/p>\n<p><br \/>\n<br \/><\/p>\n<p><br \/>&#8211;<br \/><\/p>\n<p><\/p>\n<p><\/p>\n<div class=\"advertblogtop\">\n<div class=\"blogadvert\">CUSTOMER EXPERIENCE MANAGEMENT SOFTWARE JETZT KOSTENLOS TESTEN<\/div>\n<div class=\"advertbullet\">INNOVATIV<br \/>KOSTENEFFIZIENT<br \/>ONLINE &amp; OFFLINE<br \/>SCHNELLER ROLL-OUT<\/div>\n<div style=\"margin-bottom: 10%;\">\u00a0<\/div>\n<p style=\"text-align: center;\"><a style=\"letter-spacing: 0.15em; font-size: 16px; color: #ffffff; text-decoration: none; line-height: 1.5; background-color: #ec4d14; padding: 10px 19px 10px 19px; border-radius: 6px;\" title=\"CX Software kostenlos testen\" href=\"https:\/\/www.questionpro.de\/kundenbefragung-software-tool-testen\/\">TESTEN<\/a><\/p>\n<\/div>\n<p><\/p>\n<p><br \/>\n\n\n<br \/><span class=\"shortdescription\">Quadrant Knowledge Solutions \u00fcber QuestionPro: &#8222;QuestionPro hat mit seiner robusten Produktstrategie, seiner Roadmap, seinen umfassenden funktionalen F\u00e4higkeiten und seinem gro\u00dfen Kundennutzen starke Bewertungen in den Parametern Technologieexzellenz und Kundenwirkung erhalten und wurde als Technologief\u00fchrer positioniert&#8220;.<\/span><br \/>\n\n<br \/><br \/>\n\n<\/p>\n<h2>Gem\u00e4\u00df SPARK Matrix\u2122-Analyse ist QuestionPro CX einer der f\u00fchrenden Technologieanbieter f\u00fcr Voice of the Customer-L\u00f6sungen<\/h2>\n<p>Quadrant Knowledge Solutions ist ein globales Beratungs- und Consulting-Unternehmen, das sich darauf konzentriert, seine Kunden bei der Verwirklichung von Unternehmenszielen mit strategischem Consulting zu unterst\u00fctzen. Dar\u00fcber hinaus f\u00fchrt das Unternehmen regelm\u00e4\u00dfig Studien durch, die Unternehmen umfassende Informationen und strategische Erkenntnisse liefern, damit diese ihre Gesch\u00e4ftsziele erreichen k\u00f6nnen.<\/p>\n<h3>SPARK Matrix Voice of the Customer Studie 2021<\/h3>\n<p>Eine dieser Studien ist der SPARK Matrix Voice of the Customer Bericht. Die Studie enth\u00e4lt eine detaillierte Wettbewerbsanalyse und Anbieterbewertung mit der firmeneigenen SPARK Matrix-Analyse. QuestionPro wurde in der SPARK-Matrix-Analyse 2021 von Quadrant Knowledge Solutions f\u00fcr den globalen Markt f\u00fcr Voice-of-the-Customer-Plattformen (VoC) als einer der weltweit f\u00fchrenden Anbieter und Technologief\u00fchrer positioniert.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1041617\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2021\/11\/Matrix-Voice-of-the-Customer-Software.jpg\" alt=\"Matrix-Voice-of-the-Customer-Software\" width=\"1458\" height=\"842\" \/><\/p>\n<p><span style=\"color: #003366;\"><strong>Hier k\u00f6nnen Sie die VoC-Studie kostenlos herunterladen: \u2192 <a title=\"Voice of the Customer Studie herunterladen\" href=\"https:\/\/www.questionpro.de\/voc-studie\/\">DOWNLOAD<\/a><\/strong><\/span><\/p>\n<hr \/>\n<h3>Auch Gartner sieht QuestionPro in Sachen Voice of the Customer weit vorne (2021)<\/h3>\n<p>Erst k\u00fcrzlich stellte das renommierte Beratungsunternehmen Gartner seine Studie zum Thema Voice of the Customer vor. Auch hier wurde QuestionPro CX als eine der f\u00fchrenden Technologien mit herausragenden Leistungsmerkmalen eingestuft.<\/p>\n<p>\u2192 <a title=\"Gartner-Studie zum Thema Voice of the Customer\" href=\"https:\/\/www.questionpro.de\/gartner-studie-magic-quadrant-voice-of-customer\/\">Gartner-Studie<\/a><\/p>\n<h3>CX Plattform QuestionPro<\/h3>\n<p>Voice of the Customer (VoC) meint den Prozess der Erfassung s\u00e4mtlicher Erfahrungen, Erwartungen, Bed\u00fcrfnisse seitens der Kunden und die entsprechende Analyse der gewonnenen Daten. Die CX-Plattform von QuestionPro erm\u00f6glicht es Unternehmen, mit ihren Kunden in einen st\u00e4ndigen Dialog zu treten und somit ihre Bed\u00fcrfnisse zu verstehen, strukturiert zu erfassen und zu analysieren, um ein au\u00dfergew\u00f6hnliches Kundenerlebnis zu schaffen. CX ist kein Tool, sondern eine umfassende L\u00f6sung mit Dienstleistungen, die Sie in die Lage versetzen, Strategien zu entwickeln und die Kundenbindung zu st\u00e4rken. &#8222;Wir freuen uns sehr, Einblicke und L\u00f6sungen anbieten zu k\u00f6nnen, von denen Unternehmen gar nicht wussten, dass sie sie brauchen&#8220;, so Kenneth Peterson, President of CX bei QuestionPro.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-39910\" src=\"https:\/\/www.questionpro.de\/wp-content\/uploads\/2021\/11\/Voice-of-the-Customer-Solution.jpg\" alt=\"Voice of the Customer Solution\" width=\"1200\" height=\"638\" \/><\/p>\n<p><em>Beispiel-Ansicht des CX-Dashboards von QuestionPro<\/em><br \/>\n\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-midnight-gradient-background has-background wp-element-button\" href=\"https:\/\/meetings.hubspot.com\/mira-roth\" style=\"border-radius:45px\">Demo buchen<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/questionpro.com\/de\/research-suite\/\" style=\"border-radius:45px;background-color:#00b0fd\" target=\"_blank\" rel=\"noreferrer noopener\">MEHR ERFAHREN<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/eu.questionpro.com\/a\/showEntry.do?lan=de_DE&amp;sourceRef=blog\" style=\"border-radius:45px;background-color:#f7b60f\" target=\"_blank\" rel=\"noreferrer noopener\">KOSTENLOS TESTEN<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Die Voice of the Customer L\u00f6sung von QuestionPro wurde von Quadrant Knowledge Solutions in der neuesten VoC-Analyse zum Technologief\u00fchrer ernannt.<\/p>\n","protected":false},"author":192,"featured_media":39922,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_focuskw":"Voice of the Customer","_yoast_wpseo_title":"Top #1 Voice of the Customer Software - 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