{"id":45883,"date":"2024-01-30T09:02:34","date_gmt":"2024-01-30T08:02:34","guid":{"rendered":"https:\/\/www.questionpro.de\/?p=45883"},"modified":"2024-01-30T09:02:34","modified_gmt":"2024-01-30T08:02:34","slug":"cx-trend-guide-2024","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/de\/cx-trend-guide-2024\/","title":{"rendered":"Der CX Trend Guide f\u00fcr 2024 – QuestionPro"},"content":{"rendered":"\n

[av_three_fifth first min_height=’av-equal-height-column‘ vertical_alignment=’av-align-middle‘ space=“ row_boxshadow_color=“ row_boxshadow_width=’10‘ margin=’0px‘ margin_sync=’true‘ mobile_breaking=’av-break-at-tablet‘ border=“ border_color=“ radius=’0px‘ radius_sync=’true‘ padding=’0px‘ padding_sync=’true‘ column_boxshadow_color=“ column_boxshadow_width=’10‘ background=’bg_color‘ background_color=“ background_gradient_color1=“ background_gradient_color2=“ background_gradient_direction=’vertical‘ src=“ attachment=“ attachment_size=“ background_position=’top left‘ background_repeat=’no-repeat‘ highlight_size=’1.1′ animation=“ link=“ linktarget=“ link_hover=“ title_attr=“ alt_attr=“ mobile_display=“ id=“ custom_class=“ aria_label=“ av_uid=’av-16cya3e‘]<\/p>\n\n\n<\/p>\n

QuestionPro Wissen<\/div>\n

Kostenloses E-Book:
\nDer CX Trend Guide f\u00fcr 2024<\/h1>\n
In deutscher Sprache<\/div>\n

\n

[\/av_three_fifth][av_two_fifth min_height=“ vertical_alignment=“ space=“ row_boxshadow=“ row_boxshadow_color=“ row_boxshadow_width=’10‘ custom_margin=“ margin=’0px‘ mobile_breaking=“ border=“ border_color=“ radius=’0px‘ padding=’0px‘ column_boxshadow=“ column_boxshadow_color=“ column_boxshadow_width=’10‘ background=’bg_color‘ background_color=“ background_gradient_color1=“ background_gradient_color2=“ background_gradient_direction=’vertical‘ src=“ background_position=’top left‘ background_repeat=’no-repeat‘ highlight=“ highlight_size=“ animation=“ link=“ linktarget=“ link_hover=“ title_attr=“ alt_attr=“ mobile_display=“ id=“ custom_class=“ aria_label=“ av_uid=’av-kqmayi‘]<\/p>\n\n
\n\"CX<\/a>
\n\n<\/p>\n

<\/div>\n

\"CX<\/a>
\n\n

[\/av_two_fifth]
\n[av_three_fifth first min_height=“ vertical_alignment=’av-align-top‘ space=“ custom_margin=’aviaTBcustom_margin‘ margin=’20px‘ margin_sync=’true‘ padding=’0px‘ padding_sync=’true‘ border=“ border_color=“ radius=’0px‘ radius_sync=’true‘ background_color=“ src=“ attachment=“ attachment_size=“ background_position=’top left‘ background_repeat=’no-repeat‘ animation=“ mobile_breaking=’av-break-at-tablet‘ mobile_display=“ custom_class=“ av_uid=’av-xdokrw‘]<\/p>\n\n<\/p>\n

In unserem kostenlosen E-Book \u201cDer QuestionPro CX Trend Guide f\u00fcr 2024\u201d zeigen wir Ihnen auf, was die CX-Trends f\u00fcr 2024 sind und wie man diese und die Erwartungen der Kunden w\u00e4hrend ihrer gesamten Customer Journey erf\u00fcllen kann.<\/p>\n

\n<\/p>\n

Warum die menschliche Erfahrung mehr denn je der Mittelpunkt eines Unternehmens sein sollte<\/h2>\n

Angesichts des \u00fcberall zunehmenden Einsatzes von generativer KI und des m\u00f6glichen R\u00fcckgangs der Investitionen in die Employee Experience bei DEI, bleibt die menschliche Verbindung die ultimative Aufgabe.<\/p>\n

Der QuestionPro CX Trend Guide f\u00fcr 2024 bietet eine umfassende Betrachtung der transformativen Prognosen, die die Art und Weise, wie Unternehmen mit ihren Kunden in diesem Jahr in Kontakt treten, pr\u00e4gen werden.<\/p>\n

In Zusammenarbeit mit erfahrenen Branchenexperten bietet dieser Leitfaden einen detaillierten Einblick in das, was dieses Jahr noch kommen wird.<\/p>\n

Inhalt des E-Books<\/h2>\n
    \n
  • Eingehende Analyse: Erkunden Sie die 3 wichtigsten Prognosen f\u00fcr die Customer Experience im Jahr 2024, basierend auf Berichten von Branchenanalysten.<\/li>\n
  • Strategische \u00dcberlegungen: Untersuchen Sie das feine Gleichgewicht zwischen Automatisierung und dem Erhalt der menschlichen Empathie.<\/li>\n
  • Wichtige Erkenntnisse: Alle Kapitel enthalten am Ende einen Abschnitt, der die Sichtweise unserer Experten zu jeder Prognose beleuchtet.<\/li>\n
  • Zus\u00e4tzliche Trends: Einblicke in sich entwickelnde CX-Kennzahlen, proaktive Probleml\u00f6sung mit Hilfe von Analysen und Strategien zur Aufrechterhaltung eines kundenzentrierten Ansatzes.<\/li>\n
  • \u00dcber unsere Autoren<\/li>\n<\/ul>\n

    Laden Sie sich den QuestionPro CX Trend Guide f\u00fcr 2024 noch heute herunter und erforschen Sie mit uns die Zukunft der Customer Experience und seien Sie schon heute an der Spitze der Innovation!
    \n\n<\/p>\n

    Empfehlen Sie das E-Book weiter<\/p>\n


    \n\n

    [\/av_three_fifth][av_two_fifth min_height=“ vertical_alignment=’av-align-top‘ space=“ row_boxshadow_color=“ row_boxshadow_width=’10‘ margin=’0px‘ margin_sync=’true‘ mobile_breaking=“ border=’1′ border_color=’#d1d1d1′ radius=’4px‘ radius_sync=’true‘ padding=’12px,22px,12px,22px‘ column_boxshadow_color=“ column_boxshadow_width=’10‘ background=’bg_color‘ background_color=’#fcfcfc‘ background_gradient_color1=“ background_gradient_color2=“ background_gradient_direction=’vertical‘ src=“ attachment=“ attachment_size=“ background_position=’top left‘ background_repeat=’no-repeat‘ highlight_size=’1.1′ animation=“ link=“ linktarget=“ link_hover=“ title_attr=“ alt_attr=“ mobile_display=“ id=’download‘ custom_class=“ aria_label=“ av_uid=’av-q4bpn0′]<\/p>\n\n

    [av_codeblock wrapper_element=“ wrapper_element_attributes=“ codeblock_type=“ alb_description=“ id=“ custom_class=“ av_uid=’av-lkglysml‘]
    \n[hubspot type=“form“ portal=“354042″ id=“f59cbeab-be9a-4a8e-871f-bbaa8d4bca9e“]
    \n[\/av_codeblock]<\/p>\n

    [\/av_two_fifth]
    \n<\/p>\n
    \n<\/p>\n

    <\/p>\n

    <\/p>\n

    <\/p>\n

    <\/p>\n

    <\/p>\n

    <\/p>\n

    <\/p>\n


    \n\n","protected":false},"excerpt":{"rendered":"

    Erfahren Sie von QuestionPro, was die CX Trends f\u00fcr das Jahr 2024 sind und wie sie diese in Ihrem Unternehmen umsetzen k\u00f6nnen.<\/p>\n","protected":false},"author":192,"featured_media":45931,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[2581],"tags":[],"yoast_head":"\nDer CX Trend Guide f\u00fcr 2024 | QuestionPro<\/title>\n<meta name=\"description\" content=\"Erfahren Sie von QuestionPro, was die CX Trends f\u00fcr das Jahr 2024 sind und wie sie diese in Ihrem Unternehmen umsetzen k\u00f6nnen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/de\/cx-trend-guide-2024\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Der CX Trend Guide f\u00fcr 2024 | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"Erfahren Sie von QuestionPro, was die CX Trends f\u00fcr das Jahr 2024 sind und wie sie diese in Ihrem Unternehmen umsetzen k\u00f6nnen.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.questionpro.com\/blog\/de\/cx-trend-guide-2024\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2024-01-30T08:02:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/01\/Der-CX-Trend-Guide-fuer-2024-QuestionPro.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"450\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Thomas Maiwald\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Der CX Trend Guide f\u00fcr 2024 | QuestionPro\" \/>\n<meta name=\"twitter:description\" content=\"Erfahren Sie von QuestionPro, was die CX Trends f\u00fcr das Jahr 2024 sind und wie sie diese in Ihrem Unternehmen umsetzen k\u00f6nnen.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/01\/Der-CX-Trend-Guide-fuer-2024-QuestionPro.webp\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"Thomas Maiwald\" \/>\n\t<meta name=\"twitter:label2\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/de\/cx-trend-guide-2024\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/de\/cx-trend-guide-2024\/\"},\"author\":{\"name\":\"Thomas Maiwald\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/de\/#\/schema\/person\/e6c11b8d078203dd32a8c118f41a40e7\"},\"headline\":\"Der CX Trend Guide f\u00fcr 2024 – QuestionPro\",\"datePublished\":\"2024-01-30T08:02:34+00:00\",\"dateModified\":\"2024-01-30T08:02:34+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/de\/cx-trend-guide-2024\/\"},\"wordCount\":1801,\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/de\/#organization\"},\"articleSection\":[\"E-Book\"],\"inLanguage\":\"de-DE\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/de\/cx-trend-guide-2024\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/de\/cx-trend-guide-2024\/\",\"name\":\"Der CX Trend Guide f\u00fcr 2024 | QuestionPro\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/de\/#website\"},\"datePublished\":\"2024-01-30T08:02:34+00:00\",\"dateModified\":\"2024-01-30T08:02:34+00:00\",\"description\":\"Erfahren Sie von QuestionPro, was die CX Trends f\u00fcr das Jahr 2024 sind und wie sie diese in Ihrem Unternehmen umsetzen k\u00f6nnen.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/de\/cx-trend-guide-2024\/#breadcrumb\"},\"inLanguage\":\"de-DE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.questionpro.com\/blog\/de\/cx-trend-guide-2024\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/de\/cx-trend-guide-2024\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.questionpro.com\/blog\/de\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Unkategorisiert\",\"item\":\"https:\/\/www.questionpro.com\/blog\/de\/category\/unkategorisiert\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Der CX Trend Guide f\u00fcr 2024 – QuestionPro\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/de\/#website\",\"url\":\"https:\/\/www.questionpro.com\/blog\/de\/\",\"name\":\"QuestionPro\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/de\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.questionpro.com\/blog\/de\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"de-DE\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/de\/#organization\",\"name\":\"QuestionPro\",\"url\":\"https:\/\/www.questionpro.com\/blog\/de\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/de\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"contentUrl\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"caption\":\"QuestionPro\"},\"image\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/de\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/questionpro\",\"https:\/\/twitter.com\/questionpro\",\"https:\/\/www.linkedin.com\/company\/questionpro\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/de\/#\/schema\/person\/e6c11b8d078203dd32a8c118f41a40e7\",\"name\":\"Thomas Maiwald\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/de\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/37338890814892c0b074968d390ae948?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/37338890814892c0b074968d390ae948?s=96&d=mm&r=g\",\"caption\":\"Thomas Maiwald\"},\"description\":\"Managing Director der QuestionPro GmbH, einem f\u00fchrenden Softwareanbieter f\u00fcr Customer Experience, Marktforschung und Employee Experience.\",\"sameAs\":[\"https:\/\/www.questionpro.de\/\"],\"url\":\"https:\/\/www.questionpro.com\/blog\/de\/author\/thomas-maiwald-immer\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Der CX Trend Guide f\u00fcr 2024 | QuestionPro","description":"Erfahren Sie von QuestionPro, was die CX Trends f\u00fcr das Jahr 2024 sind und wie sie diese in Ihrem Unternehmen umsetzen k\u00f6nnen.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.questionpro.com\/blog\/de\/cx-trend-guide-2024\/","og_locale":"de_DE","og_type":"article","og_title":"Der CX Trend Guide f\u00fcr 2024 | QuestionPro","og_description":"Erfahren Sie von QuestionPro, was die CX Trends f\u00fcr das Jahr 2024 sind und wie sie diese in Ihrem Unternehmen umsetzen k\u00f6nnen.","og_url":"https:\/\/www.questionpro.com\/blog\/de\/cx-trend-guide-2024\/","og_site_name":"QuestionPro","article_publisher":"https:\/\/www.facebook.com\/questionpro","article_published_time":"2024-01-30T08:02:34+00:00","og_image":[{"width":800,"height":450,"url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/01\/Der-CX-Trend-Guide-fuer-2024-QuestionPro.webp","type":"image\/webp"}],"author":"Thomas Maiwald","twitter_card":"summary_large_image","twitter_title":"Der CX Trend Guide f\u00fcr 2024 | QuestionPro","twitter_description":"Erfahren Sie von QuestionPro, was die CX Trends f\u00fcr das Jahr 2024 sind und wie sie diese in Ihrem Unternehmen umsetzen k\u00f6nnen.","twitter_image":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/01\/Der-CX-Trend-Guide-fuer-2024-QuestionPro.webp","twitter_creator":"@questionpro","twitter_site":"@questionpro","twitter_misc":{"Verfasst von":"Thomas Maiwald","Gesch\u00e4tzte Lesezeit":"6 Minuten"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.questionpro.com\/blog\/de\/cx-trend-guide-2024\/#article","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/de\/cx-trend-guide-2024\/"},"author":{"name":"Thomas Maiwald","@id":"https:\/\/www.questionpro.com\/blog\/de\/#\/schema\/person\/e6c11b8d078203dd32a8c118f41a40e7"},"headline":"Der CX Trend Guide f\u00fcr 2024 – QuestionPro","datePublished":"2024-01-30T08:02:34+00:00","dateModified":"2024-01-30T08:02:34+00:00","mainEntityOfPage":{"@id":"https:\/\/www.questionpro.com\/blog\/de\/cx-trend-guide-2024\/"},"wordCount":1801,"publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/de\/#organization"},"articleSection":["E-Book"],"inLanguage":"de-DE"},{"@type":"WebPage","@id":"https:\/\/www.questionpro.com\/blog\/de\/cx-trend-guide-2024\/","url":"https:\/\/www.questionpro.com\/blog\/de\/cx-trend-guide-2024\/","name":"Der CX Trend Guide f\u00fcr 2024 | QuestionPro","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/de\/#website"},"datePublished":"2024-01-30T08:02:34+00:00","dateModified":"2024-01-30T08:02:34+00:00","description":"Erfahren Sie von QuestionPro, was die CX Trends f\u00fcr das Jahr 2024 sind und wie sie diese in Ihrem Unternehmen umsetzen k\u00f6nnen.","breadcrumb":{"@id":"https:\/\/www.questionpro.com\/blog\/de\/cx-trend-guide-2024\/#breadcrumb"},"inLanguage":"de-DE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.questionpro.com\/blog\/de\/cx-trend-guide-2024\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.questionpro.com\/blog\/de\/cx-trend-guide-2024\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.questionpro.com\/blog\/de\/"},{"@type":"ListItem","position":2,"name":"Unkategorisiert","item":"https:\/\/www.questionpro.com\/blog\/de\/category\/unkategorisiert\/"},{"@type":"ListItem","position":3,"name":"Der CX Trend Guide f\u00fcr 2024 – QuestionPro"}]},{"@type":"WebSite","@id":"https:\/\/www.questionpro.com\/blog\/de\/#website","url":"https:\/\/www.questionpro.com\/blog\/de\/","name":"QuestionPro","description":"","publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.questionpro.com\/blog\/de\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"de-DE"},{"@type":"Organization","@id":"https:\/\/www.questionpro.com\/blog\/de\/#organization","name":"QuestionPro","url":"https:\/\/www.questionpro.com\/blog\/de\/","logo":{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/www.questionpro.com\/blog\/de\/#\/schema\/logo\/image\/","url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","contentUrl":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","caption":"QuestionPro"},"image":{"@id":"https:\/\/www.questionpro.com\/blog\/de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/questionpro","https:\/\/twitter.com\/questionpro","https:\/\/www.linkedin.com\/company\/questionpro\/"]},{"@type":"Person","@id":"https:\/\/www.questionpro.com\/blog\/de\/#\/schema\/person\/e6c11b8d078203dd32a8c118f41a40e7","name":"Thomas Maiwald","image":{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/www.questionpro.com\/blog\/de\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/37338890814892c0b074968d390ae948?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/37338890814892c0b074968d390ae948?s=96&d=mm&r=g","caption":"Thomas Maiwald"},"description":"Managing Director der QuestionPro GmbH, einem f\u00fchrenden Softwareanbieter f\u00fcr Customer Experience, Marktforschung und Employee Experience.","sameAs":["https:\/\/www.questionpro.de\/"],"url":"https:\/\/www.questionpro.com\/blog\/de\/author\/thomas-maiwald-immer\/"}]}},"featured_image_src":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/01\/Der-CX-Trend-Guide-fuer-2024-QuestionPro.webp","featured_image_src_square":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/01\/Der-CX-Trend-Guide-fuer-2024-QuestionPro.webp","author_info":{"display_name":"Thomas Maiwald","author_link":"https:\/\/www.questionpro.com\/blog\/de\/author\/thomas-maiwald-immer\/"},"_links":{"self":[{"href":"https:\/\/www.questionpro.com\/blog\/de\/wp-json\/wp\/v2\/posts\/45883"}],"collection":[{"href":"https:\/\/www.questionpro.com\/blog\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.questionpro.com\/blog\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/de\/wp-json\/wp\/v2\/users\/192"}],"replies":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/de\/wp-json\/wp\/v2\/comments?post=45883"}],"version-history":[{"count":0,"href":"https:\/\/www.questionpro.com\/blog\/de\/wp-json\/wp\/v2\/posts\/45883\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/de\/wp-json\/wp\/v2\/media\/45931"}],"wp:attachment":[{"href":"https:\/\/www.questionpro.com\/blog\/de\/wp-json\/wp\/v2\/media?parent=45883"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/de\/wp-json\/wp\/v2\/categories?post=45883"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/de\/wp-json\/wp\/v2\/tags?post=45883"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}