

{"id":127009,"date":"2021-12-14T02:00:17","date_gmt":"2021-12-14T10:00:17","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=127009"},"modified":"2025-07-09T01:29:47","modified_gmt":"2025-07-09T08:29:47","slug":"questionpro-mejor-voc-software","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/es\/questionpro-mejor-voc-software\/","title":{"rendered":"QuestionPro: L\u00edder de VoC software en Informe 2021 SPARK Matrix\u2122"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">QuestionPro CX tiene el privilegio de estar clasificado como l\u00edder tecnol\u00f3gico de alto rendimiento en el an\u00e1lisis Spark Matrix\u2122: Plataformas de Voz del Cliente 2021 de Quadrant Knowledge Solutions, el cual eval\u00faa las mejores soluciones del mercado de <\/span><b>VoC Software.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Si est\u00e1s en busca de la mejor plataforma de voz del cliente, en este art\u00edculo te presentaremos por qu\u00e9 QuestionPro es tu mejor alternativa.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u00bfQu\u00e9 es un VoC software?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Un VoC software o software de <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/es\/que-es-la-voz-del-cliente\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Voz del Cliente<\/span><\/a><span style=\"font-weight: 400;\"> se encarga de recolectar su opini\u00f3n a trav\u00e9s de m\u00faltiples canales, analizar los datos y brindar reportes oportunos para facilitar la toma de decisiones y garantizar una <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/es\/experiencia-del-cliente-que-es\/\"><span style=\"font-weight: 400;\">experiencia del cliente<\/span><\/a><span style=\"font-weight: 400;\"> satisfactoria.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Contar con un <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/es\/programa-voc\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">programa VoC<\/span><\/a><span style=\"font-weight: 400;\"> es una parte esencial en las estrategias de captaci\u00f3n y <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/es\/conoce-el-verdadero-valor-de-la-retencion-del-cliente\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">retenci\u00f3n de clientes<\/span><\/a><span style=\"font-weight: 400;\"> de cualquier empresa. Cada vez son m\u00e1s las empresas que desarrollan campa\u00f1as de VoC que puedan ayudarles a entender las demandas de los consumidores, y brindarles soluciones incluso de manera anticipada.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sin embargo, el objetivo de una plataforma de VoC no se limita a capturar y analizar datos. Un VoC software eficaz tambi\u00e9n debe ayudar a las marcas a desarrollar datos exhaustivos, a <\/span><b>producir perspectivas precisas y fiables<\/b><span style=\"font-weight: 400;\">, y a analizar los datos para <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/es\/mejorar-la-experiencia-del-cliente\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">mejorar la experiencia del cliente.<\/span><\/a><\/p>\n<h2><span style=\"font-weight: 400;\">\u00bfCu\u00e1les son los mejores softwares de Voz del Cliente?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Quadrant Knowledge Solutions incluye entre los principales proveedores de VoC software a nivel global a QuestionPro. Su informe incluye un an\u00e1lisis detallado de la competencia y una evaluaci\u00f3n de los proveedores con el an\u00e1lisis patentado SPARK Matrix\u2122.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">En este, QuestionPro se ha posicionado entre los principales actores globales y l\u00edderes tecnol\u00f3gicos del mercado global de plataformas de voz del cliente.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-124508\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2021\/10\/Matrixxxxx-1.jpg\" alt=\"CX Spark Matrix VoC\" width=\"1458\" height=\"842\"><\/p>\n<h2><span style=\"font-weight: 400;\">\u00bfPor qu\u00e9 QuestionPro es una de las mejores plataformas VoC en la actualidad?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">En el informe VoC 2021, Quadrant Knowledge Solutions afirma que QuestionPro ha recibido s\u00f3lidas calificaciones en los par\u00e1metros de excelencia tecnol\u00f3gica e impacto en el cliente, y se ha posicionado como l\u00edder tecnol\u00f3gico gracias a su potente estrategia de producto y su hoja de ruta, sus amplias capacidades funcionales y su <\/span><b>s\u00f3lida propuesta de valor para el cliente<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><b>QuestionPro CX<\/b><span style=\"font-weight: 400;\"> no es solo una herramienta, sino una soluci\u00f3n completa que incorpora servicios que ayudan a crear estrategias para conocer a profundidad la <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/es\/voz-activa-del-cliente\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">voz activa del cliente<\/span><\/a><span style=\"font-weight: 400;\">, impulsar la transformaci\u00f3n de las organizaciones y aumentar la fidelizaci\u00f3n de los consumidores.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Esta no es la primera vez que QuestionPro CX ha sido reconocido como uno de los mejores proveedores globales de VoC software. A principios de este a\u00f1o, QuestionPro CX tambi\u00e9n tuvo el privilegio de recibir la puntuaci\u00f3n m\u00e1s alta en el <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/es\/el-mejor-proveedor-en-los-rankings-de-voz-del-cliente-de-gartner\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Ranking de Voz del Cliente de Gartner<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">En resumen, la plataforma QuestionPro CX permite a las empresas escuchar la voz de sus clientes y entender sus necesidades para dise\u00f1ar una experiencia de cliente excepcional.&nbsp;<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u00bfCu\u00e1l es la importancia del an\u00e1lisis Spark Matrix?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Quadrant Knowledge Solutions es una empresa global de asesoramiento y consultor\u00eda centrada en ayudar a los clientes a alcanzar sus objetivos de transformaci\u00f3n empresarial con servicios de asesoramiento estrat\u00e9gico sobre negocios y crecimiento.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">El estudio de mercado de plataformas de Voz del Cliente (VoC) de Quadrant Knowledge Solutions incluye un an\u00e1lisis detallado del mercado global en relaci\u00f3n con las oportunidades de crecimiento a corto y largo plazo, las tendencias tecnol\u00f3gicas emergentes, las tendencias y perspectivas futuras del mercado.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">El estudio ofrece un an\u00e1lisis exhaustivo de las previsiones del mercado mundial y de la tasa de adopci\u00f3n del mercado en general, as\u00ed como un an\u00e1lisis detallado de la competencia y una evaluaci\u00f3n de los proveedores a trav\u00e9s del an\u00e1lisis patentado SPARK Matrix\u2122.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Este estudio proporciona informaci\u00f3n estrat\u00e9gica <\/span><b>para que los usuarios eval\u00faen las capacidades de los diferentes proveedores<\/b><span style=\"font-weight: 400;\">, su diferenciaci\u00f3n competitiva y su posici\u00f3n en el mercado.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u00a1Descarga el reporte gratuito!<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Si te gustar\u00eda conocer m\u00e1s informaci\u00f3n, te invitamos a descargar sin costo el an\u00e1lisis SPARK Matrix\u2122 de Quadrant Knowledge Solutions, donde encontrar\u00e1s las tendencias de VoC software en el mercado y c\u00f3mo <\/span><a href=\"https:\/\/www.questionpro.com\/es\/cx\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">QuestionPro CX<\/span><\/a><span style=\"font-weight: 400;\"> puede ayudarte no s\u00f3lo a recopilar datos reveladores, sino tambi\u00e9n a aumentar la fidelidad del cliente.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">O bien, si deseas conocer m\u00e1s informaci\u00f3n sobre QuestionPro CX, escr\u00edbenos a trav\u00e9s de nuestro chat en l\u00ednea sin compromiso.<\/span><\/p>\n<p style=\"text-align: center;\"><a class=\"square-cta secondary-lined-cta\" href=\"https:\/\/www.questionpro.com\/userimages\/site_media\/spark-matrix-voice-of-the-customer-platform-2021.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Descargar reporte<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>QuestionPro CX tiene el privilegio de estar clasificado como l\u00edder tecnol\u00f3gico de alto rendimiento en el an\u00e1lisis Spark Matrix\u2122: Plataformas [&hellip;]<\/p>\n","protected":false},"author":47,"featured_media":127010,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[182,183],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>QuestionPro: L\u00edder de VoC software en Informe 2021 SPARK Matrix\u2122<\/title>\n<meta name=\"description\" content=\"\u00bfBuscas un VoC software? 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Conoce por qu\u00e9 QuestionPro es una de tus opciones de acuerdo al an\u00e1lisis Spark Matrix\u2122 de Quadrant Knowledge Solutions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.questionpro.com\/blog\/es\/questionpro-mejor-voc-software\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2021-12-14T10:00:17+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-09T08:29:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2021\/12\/Meta-2021-Spark-Matrix.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"836\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Marytere Narvaez\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2021\/12\/Meta-2021-Spark-Matrix.jpg\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Marytere Narvaez\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/es\/questionpro-mejor-voc-software\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/es\/questionpro-mejor-voc-software\/\"},\"author\":{\"name\":\"Marytere Narvaez\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/es\/#\/schema\/person\/501d372d2c1f28be39d17fe2885b6350\"},\"headline\":\"QuestionPro: L\u00edder de VoC software en Informe 2021 SPARK Matrix\u2122\",\"datePublished\":\"2021-12-14T10:00:17+00:00\",\"dateModified\":\"2025-07-09T08:29:47+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/es\/questionpro-mejor-voc-software\/\"},\"wordCount\":771,\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/es\/#organization\"},\"articleSection\":[\"CX\",\"Experiencia del Cliente\"],\"inLanguage\":\"es\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/es\/questionpro-mejor-voc-software\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/es\/questionpro-mejor-voc-software\/\",\"name\":\"QuestionPro: L\u00edder de VoC software en Informe 2021 SPARK Matrix\u2122\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/es\/#website\"},\"datePublished\":\"2021-12-14T10:00:17+00:00\",\"dateModified\":\"2025-07-09T08:29:47+00:00\",\"description\":\"\u00bfBuscas un VoC software? 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