{"id":56919,"date":"2018-05-19T02:00:18","date_gmt":"2018-05-19T09:00:18","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/?p=56919"},"modified":"2024-07-31T09:21:02","modified_gmt":"2024-07-31T16:21:02","slug":"panel-de-satisfaccion-del-cliente","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/es\/panel-de-satisfaccion-del-cliente\/","title":{"rendered":"Panel de satisfacci\u00f3n del cliente CX QuestionPro"},"content":{"rendered":"

Si est\u00e1s enviando <\/span>encuestas de satisfacci\u00f3n<\/span><\/a> a tus clientes, \u00a1tenemos buenas noticias! Como parte de nuestra iniciativa de Informes Avanzados, contamos con un widget de informes avanzados en nuestro panel de satisfacci\u00f3n del cliente dentro de nuestra plataforma CX.<\/span><\/p>\n

Agrega el tipo de pregunta de satisfacci\u00f3n del cliente en tu encuesta como lo haces normalmente, y dando clic en An\u00e1lisis, puedes ver tu resumen en un widget dentro de tu tablero personalizado.<\/span><\/p>\n

Escalas de informes de satisfacci\u00f3n del cliente<\/span><\/h2>\n

Nuestro informe de satisfacci\u00f3n del cliente viene en varias escalas de calificaci\u00f3n:<\/span><\/p>\n

Escala de 3 puntos (1-3)<\/span>
\nEscala de 5 puntos (1-5)<\/span>
\nEscala de 6 puntos (1-6)<\/span>
\nEscala de 7 puntos (1-7)<\/span>
\nEscala de 10 puntos (1-10)<\/span><\/p>\n

Y tambi\u00e9n viene en escalas gr\u00e1ficas (estrellas o caritas):<\/span><\/p>\n

1-3 y 1-5 Caritas<\/span>
\n1-3 y 1-5 Estrellas<\/span><\/p>\n

Reporte de satisfacci\u00f3n del cliente<\/span><\/h2>\n
Composite Score<\/b><\/h5>\n

Hemos creado el informe para calcular la puntuaci\u00f3n compuesta de satisfacci\u00f3n del cliente, tambi\u00e9n conocida como puntuaci\u00f3n media.<\/span><\/p>\n

Top-2 Box Score<\/b><\/h5>\n

Puedes elegir reportar tu satisfacci\u00f3n del cliente en el Top-2 Box Score.<\/span><\/p>\n

Este reporte avanzado de widgets es otra herramienta CX que te permitir\u00e1 medir la interacci\u00f3n de cada cliente y entender qu\u00e9 punto de contacto debes mejorar. <\/span><\/p>\n

Cuando se combinan los informes de satisfacci\u00f3n del cliente con <\/span>NPS<\/span><\/a>, se pueden entender f\u00e1cilmente las \u00e1reas de mejora y c\u00f3mo cada interacci\u00f3n en la satisfacci\u00f3n puede afectar a tu NP.<\/span><\/p>\n

Te recomiendo conocer sobre el m\u00e9todo top two box<\/a>.<\/p><\/blockquote>\n

 <\/p>\n

C\u00f3mo agregar un tipo de pregunta de satisfacci\u00f3n.<\/span><\/h2>\n

Para a\u00f1adir preguntas para medir el customer experience<\/a>, busca el tipo “Customer Satisfaction” en las preguntas avanzadas.<\/span><\/p>\n

\"C\u00f3mo<\/p>\n

 <\/p>\n

Elige el tipo de escala despu\u00e9s de a\u00f1adir el tipo de pregunta de satisfacci\u00f3n en “Ajustes”.<\/span><\/p>\n

\"ajustes<\/p>\n

Te invito a conocer <\/span>20 preguntas para una encuesta a clientes<\/span><\/a>.<\/span><\/p><\/blockquote>\n

 <\/p>\n

Informes de Satisfacci\u00f3n<\/span><\/h2>\n

Para agregar los widgets de informes de satisfacci\u00f3n en el panel de control, ve a la pesta\u00f1a An\u00e1lisis.<\/span><\/p>\n

Haz clic en \u201cAgregar Widget” y selecciona \u201cEncuesta\u201d, luego elige la encuesta que desees.<\/span><\/p>\n

\"widgets<\/p>\n

Una vez que des guardar, los widgets de los informes aparecer\u00e1n en tu panel\u00a0 de satisfacci\u00f3n del cliente.<\/span><\/p>\n

\"widgets<\/p>\n

 <\/p>\n

Por \u00faltimo, te comparto otros ejemplos de informes de investigaci\u00f3n<\/a> que te pueden ser de mucha utilidad.<\/p>\n","protected":false},"excerpt":{"rendered":"

Si est\u00e1s enviando encuestas de satisfacci\u00f3n a tus clientes, \u00a1tenemos buenas noticias! Como parte de nuestra iniciativa de Informes Avanzados, […]<\/p>\n","protected":false},"author":42,"featured_media":56920,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[182,183,224],"tags":[],"yoast_head":"\nPanel de satisfacci\u00f3n del cliente CX QuestionPro<\/title>\n<meta name=\"description\" content=\"Aprende c\u00f3mo hacer uso del panel de satisfacci\u00f3n del cliente y s\u00e1cale el m\u00e1ximo provecho a la retroalimentaci\u00f3n de tus cliente.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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