How to Deal With Negative Feedback from Customers As I sip my morning coffee this morning, I am imagining the oldest known written complaint in the history – Complaint tablet to Ea-nasir. I imagine Nanni…
I love blogging! Every time I blog, I make sure to collect consumer insights so that I can enhance my craft. I have been blogging at QuestionPro for the past few years, and typically, I’d…
I’ve been thinking about the “zen” of doing a successful survey. As with many things, it’s taking the time to perfect specific techniques that ultimately leads to not only high response rates, but high quality…
There’s a lot you can learn from considering the phenomenon of eye contact. Just a fraction of a second’s eye contact yields a huge amount of information that you can – and do – use…