{"version":"1.0","provider_name":"QuestionPro","provider_url":"https:\/\/www.questionpro.com\/blog\/fr\/","author_name":"Ken Peterson","author_url":"https:\/\/www.questionpro.com\/blog\/fr\/author\/ken\/","title":"\u00c9valuation de la satisfaction de la client\u00e8le : Qu'est-ce que c'est + Guide \u00e0 suivre |%.","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"AsxZ5BvQN5\"><a href=\"https:\/\/www.questionpro.com\/blog\/fr\/evaluation-de-la-satisfaction-de-la-clientele\/\">\u00c9valuation de la satisfaction de la client\u00e8le : Qu&rsquo;est-ce que c&rsquo;est + Guide \u00e0 suivre<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.questionpro.com\/blog\/fr\/evaluation-de-la-satisfaction-de-la-clientele\/embed\/#?secret=AsxZ5BvQN5\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0\u00c9valuation de la satisfaction de la client\u00e8le : Qu&rsquo;est-ce que c&rsquo;est + Guide \u00e0 suivre\u00a0\u00bb &#8212; QuestionPro\" data-secret=\"AsxZ5BvQN5\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>\n","thumbnail_url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2023\/06\/customer-satisfaction-rating.jpg","thumbnail_width":2100,"thumbnail_height":1254,"description":"D\u00e9couvrez comment l'\u00e9valuation de la satisfaction des clients permet de mesurer le succ\u00e8s de vos initiatives en faveur des clients et de comprendre quelles mesures peuvent \u00eatre prises pour am\u00e9liorer l'exp\u00e9rience des clients. Comprendre quelles \u00e9chelles d'\u00e9valuation CSAT utiliser dans vos enqu\u00eates de satisfaction client pour obtenir les meilleurs r\u00e9sultats."}