{"version":"1.0","provider_name":"QuestionPro","provider_url":"https:\/\/www.questionpro.com\/blog\/fr\/","author_name":"Adi Bhat","author_url":"https:\/\/www.questionpro.com\/blog\/fr\/author\/adityabhat\/","title":"Mesurer l'exp\u00e9rience client : Enqu\u00eates CSAT vs NPS | QuestionPro","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"ndKmzK3BmJ\"><a href=\"https:\/\/www.questionpro.com\/blog\/fr\/mesurer-lexperience-client-enquetes-csat-vs-nps\/\">Mesurer l&rsquo;exp\u00e9rience client : Enqu\u00eates CSAT vs NPS<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.questionpro.com\/blog\/fr\/mesurer-lexperience-client-enquetes-csat-vs-nps\/embed\/#?secret=ndKmzK3BmJ\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0Mesurer l&rsquo;exp\u00e9rience client : Enqu\u00eates CSAT vs NPS\u00a0\u00bb &#8212; QuestionPro\" data-secret=\"ndKmzK3BmJ\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>\n","thumbnail_url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2018\/08\/CSAT-vs-NPS_V01.jpg","thumbnail_width":992,"thumbnail_height":594,"description":"Comprendre la diff\u00e9rence fondamentale entre la satisfaction du client (CSAT) et le Net Promoter Score (NPS). D\u00e9cider de la meilleure option pour mesurer la satisfaction du client et la fid\u00e9lit\u00e9 \u00e0 la marque."}