{"version":"1.0","provider_name":"QuestionPro","provider_url":"https:\/\/www.questionpro.com\/blog\/fr\/","author_name":"Ken Peterson","author_url":"https:\/\/www.questionpro.com\/blog\/fr\/author\/ken\/","title":"\u00c9laborer un plan d'analyse CX | QuestionPro","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"Mk1RqlFNvf\"><a href=\"https:\/\/www.questionpro.com\/blog\/fr\/plan-for-cx-analytics\/\">\u00c9laborer un plan d&rsquo;analyse CX<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.questionpro.com\/blog\/fr\/plan-for-cx-analytics\/embed\/#?secret=Mk1RqlFNvf\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0\u00c9laborer un plan d&rsquo;analyse CX\u00a0\u00bb &#8212; QuestionPro\" data-secret=\"Mk1RqlFNvf\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>\n","thumbnail_url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/06\/customer-experience-CX-Analytics.jpg","thumbnail_width":992,"thumbnail_height":594,"description":"Lors de la pr\u00e9paration du lancement d'un nouveau programme CX ou de l'actualisation d'un programme existant, un plan d'analyse devrait pr\u00e9c\u00e9der le lancement. Elle est importante, mais souvent oubli\u00e9e dans la pr\u00e9cipitation de la mise en \u0153uvre - et la premi\u00e8re fois que quelqu'un s'en aper\u00e7oit, les options sont limit\u00e9es."}