{"version":"1.0","provider_name":"QuestionPro","provider_url":"https:\/\/www.questionpro.com\/blog\/fr\/","author_name":"Sindhu Sreenath","author_url":"https:\/\/www.questionpro.com\/blog\/fr\/author\/sindhu\/","title":"Comment am\u00e9liorer le retour sur investissement de votre programme d'exp\u00e9rience client ? | QuestionPro","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"d5AbXrx3ln\"><a href=\"https:\/\/www.questionpro.com\/blog\/fr\/programme-damelioration-de-lexperience-client\/\">Comment am\u00e9liorer le retour sur investissement de votre programme d&rsquo;exp\u00e9rience client ?<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.questionpro.com\/blog\/fr\/programme-damelioration-de-lexperience-client\/embed\/#?secret=d5AbXrx3ln\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0Comment am\u00e9liorer le retour sur investissement de votre programme d&rsquo;exp\u00e9rience client ?\u00a0\u00bb &#8212; QuestionPro\" data-secret=\"d5AbXrx3ln\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>\n","thumbnail_url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/12\/Blog-Cover-992x594-3.jpg","thumbnail_width":992,"thumbnail_height":594,"description":"Un programme CX r\u00e9ussi est synonyme d'augmentation du chiffre d'affaires, de b\u00e9n\u00e9fices et d'un tr\u00e8s bon retour sur investissement. Mais c'est au niveau du retour sur investissement de l'exp\u00e9rience client que les choses se g\u00e2tent. Comment l'am\u00e9liorer exactement ?"}