{"id":853550,"date":"2017-04-18T05:56:40","date_gmt":"2017-04-18T05:56:40","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/net-promoter-score-nps-survey\/"},"modified":"2024-02-13T09:37:22","modified_gmt":"2024-02-13T09:37:22","slug":"net-promoter-score-nps-survey","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/il\/net-promoter-score-nps-survey\/","title":{"rendered":"\u05e1\u05e7\u05e8 &quot;Net Promoter Score&quot; (NPS) &#8211; \u05dc\u05de\u05d4 \u05d4\u05e2\u05e1\u05e7 \u05e9\u05dc\u05da \u05e6\u05e8\u05d9\u05da \u05d0\u05ea \u05d6\u05d4 \u05d5\u05e2\u05db\u05e9\u05d9\u05d5!"},"content":{"rendered":"<p><img decoding=\"async\" class=\"wp-image-40875 aligncenter\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2017\/04\/The-Net-Promoter-Score-Survey-Why-your-business-needs-it-and-Now-1.jpg\" alt=\"\u05ea\u05de\u05d5\u05e0\u05d4\" width=\"652\" height=\"390\"><\/p>\n<p>&quot;\u05d4\u05d0\u05dd \u05d4\u05dc\u05e7\u05d5\u05d7\u05d5\u05ea \u05e9\u05dc\u05d9 \u05de\u05e8\u05d5\u05e6\u05d9\u05dd \u05de\u05e1\u05e4\u05d9\u05e7 \u05db\u05d3\u05d9 \u05dc\u05d7\u05dc\u05d5\u05e7 \u05d0\u05ea \u05d4\u05de\u05d5\u05ea\u05d2 \u05e9\u05dc\u05d9 \u05e2\u05dd \u05d7\u05d1\u05e8\u05d9\u05dd \u05d5\u05e2\u05de\u05d9\u05ea\u05d9\u05dd? \u05d4\u05d0\u05dd \u05d0\u05e0\u05d9 \u05d9\u05db\u05d5\u05dc \u05dc\u05e7\u05d1\u05dc \u05e4\u05e0\u05d9\u05d9\u05d4 \u05d0\u05d5\u05e8\u05d2\u05e0\u05d9\u05ea \u05d3\u05e8\u05da \u05d4\u05dc\u05e7\u05d5\u05d7\u05d5\u05ea \u05d4\u05e7\u05d9\u05d9\u05de\u05d9\u05dd \u05e9\u05dc\u05d9?&quot; \u2013 \u05d0\u05dc\u05d5 \u05d4\u05e9\u05d0\u05dc\u05d5\u05ea \u05e9\u05e2\u05dc\u05d9\u05d4\u05df \u05e2\u05d5\u05e0\u05d4 \u05e9\u05d0\u05dc\u05ea \u05e1\u05e7\u05e8 \u05d4\u05dc\u05e7\u05d5\u05d7\u05d5\u05ea \u05d4\u05e0\u05d1\u05d3\u05e7\u05ea \u05d5\u05d4\u05de\u05e7\u05d5\u05d1\u05dc\u05ea \u05d1\u05d9\u05d5\u05ea\u05e8 \u05d1\u05ea\u05e2\u05e9\u05d9\u05d9\u05d4 \u2013 <a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\">\u05e9\u05d0\u05dc\u05ea Net Promoter Score<\/a>!<\/p>\n<p><strong>\u05de\u05d3\u05d5\u05e2 \u05d4\u05e2\u05e1\u05e7 \u05e9\u05dc\u05da \u05d6\u05e7\u05d5\u05e7 \u05dc\u05de\u05d3\u05d9\u05d3\u05ea Net Promoter Score?<\/strong><\/p>\n<p>\u05e2\u05d1\u05d5\u05e8 \u05e2\u05e1\u05e7, \u05db\u05dc \u05e2\u05e1\u05e7, \u05d0\u05d9\u05df \u05d3\u05d1\u05e8 \u05d1\u05e2\u05dc \u05e2\u05e8\u05da \u05e8\u05d1 \u05d9\u05d5\u05ea\u05e8 \u05d1\u05de\u05d5\u05e0\u05d7\u05d9\u05dd \u05e9\u05dc \u05de\u05e0\u05d5\u05e2\u05d9 \u05d4\u05db\u05e0\u05e1\u05d5\u05ea \u05de\u05d0\u05e9\u05e8 \u05e9\u05d9\u05d5\u05d5\u05e7 \u05d0\u05d5\u05e8\u05d2\u05e0\u05d9. \u05d1\u05de\u05d9\u05dc\u05d9\u05dd \u05d0\u05d7\u05e8\u05d5\u05ea, \u05e2\u05dc\u05d9\u05d9\u05d4 <a href=\"https:\/\/www.questionpro.com\/blog\/customer-awareness\/\">\u05d1\u05de\u05d5\u05d3\u05e2\u05d5\u05ea \u05d4\u05dc\u05e7\u05d5\u05d7\u05d5\u05ea<\/a> \u05d5\u05d1\u05de\u05db\u05d9\u05e8\u05d5\u05ea \u05d1\u05d0\u05de\u05e6\u05e2\u05d5\u05ea \u05d4\u05de\u05dc\u05e6\u05d5\u05ea \u05e2\u05d3\u05db\u05e0\u05d9\u05d5\u05ea \u05e9\u05dc \u05dc\u05e7\u05d5\u05d7\u05d5\u05ea.<\/p>\n<p>\u05d0\u05d1\u05dc \u05d0\u05d9\u05da \u05d9\u05d5\u05d3\u05e2\u05d9\u05dd \u05de\u05d9 \u05d4\u05dc\u05e7\u05d5\u05d7\u05d5\u05ea \u05d4\u05d0\u05dc\u05d4? \u05d0\u05dd \u05dc\u05e7\u05d5\u05d7 \u05d4\u05d5\u05d0 \u05de\u05e7\u05d3\u05dd \u05d4\u05de\u05d5\u05ea\u05d2 \u05e9\u05dc\u05da, \u05d0\u05d9\u05da \u05d0\u05ea\u05d4 \u05d9\u05db\u05d5\u05dc \u05dc\u05de\u05e0\u05e3 \u05d0\u05ea \u05d4\u05d9\u05d3\u05e2 \u05d4\u05d6\u05d4 \u05db\u05d3\u05d9 \u05dc\u05d0\u05e4\u05e9\u05e8 \u05d9\u05d5\u05ea\u05e8 \u05e4\u05e2\u05d5\u05dc\u05d4 \u05e2\u05dc \u05d4\u05de\u05d5\u05d3\u05e2\u05d5\u05ea \u05dc\u05de\u05d5\u05ea\u05d2? \u05de\u05d4 \u05e0\u05d9\u05ea\u05df \u05dc\u05e2\u05e9\u05d5\u05ea \u05db\u05d3\u05d9 \u05dc\u05d6\u05d4\u05d5\u05ea \u05d5\u05dc\u05de\u05e0\u05d5\u05e2 \u05d2\u05e8\u05d9\u05e2\u05d4 \u05d5\u05e0\u05d8\u05d9\u05e9\u05d4 \u05e9\u05dc \u05d4\u05de\u05d5\u05ea\u05d2?<\/p>\n<p>\u05d6\u05d4 \u05d4\u05de\u05e7\u05d5\u05dd \u05e9\u05d1\u05d5 \u05e9\u05d0\u05dc\u05d4, \u05de\u05d3\u05d9\u05d3\u05d4 \u05d5\u05e0\u05d9\u05ea\u05d5\u05d7 \u05e9\u05dc Net Promoter Score \u05d9\u05db\u05d5\u05dc\u05d9\u05dd \u05dc\u05d4\u05d9\u05d5\u05ea \u05d4\u05e0\u05db\u05e1 \u05d4\u05d9\u05e7\u05e8 \u05d1\u05d9\u05d5\u05ea\u05e8 \u05e2\u05d1\u05d5\u05e8 \u05d4\u05e2\u05e1\u05e7 \u05e9\u05dc\u05da.<\/p>\n<p><a href=\"https:\/\/www.questionpro.com\/net-promoter-score\/\">Net Promoter Score<\/a> \u05d4\u05d5\u05d0 \u05d7\u05d1\u05dc \u05d4\u05d4\u05e6\u05dc\u05d4 \u05e9\u05dc \u05d0\u05e1\u05d8\u05e8\u05d8\u05d2\u05d9\u05d9\u05ea \u05d7\u05d5\u05d5\u05d9\u05d9\u05ea \u05d4\u05dc\u05e7\u05d5\u05d7 \u05e9\u05dc\u05da. \u05d6\u05d4\u05d5 \u05d4\u05de\u05d3\u05d3 \u05d4\u05de\u05d3\u05d5\u05d9\u05e7 \u05d1\u05d9\u05d5\u05ea\u05e8 \u05de\u05d5\u05db\u05d5\u05d5\u05df \u05e0\u05ea\u05d5\u05e0\u05d9\u05dd \u05e9\u05dc \u05d4\u05e4\u05d5\u05e4\u05d5\u05dc\u05e8\u05d9\u05d5\u05ea \u05d5\u05d9\u05db\u05d5\u05dc\u05ea \u05d4\u05e9\u05d9\u05ea\u05d5\u05e3 \u05e9\u05dc \u05d4\u05de\u05d5\u05ea\u05d2 \u05e9\u05dc\u05da. \u05e9\u05d0\u05dc\u05ea Net Promoter Score \u05e0\u05d1\u05d3\u05e7\u05d4 \u05d1\u05ea\u05e2\u05e9\u05d9\u05d9\u05d4 \u05d1\u05de\u05e9\u05da \u05dc\u05de\u05e2\u05dc\u05d4 \u05de\u05e2\u05e9\u05d5\u05e8 \u05de\u05d0\u05d6 2003 \u05d5\u05e2\u05dd \u05d4\u05ea\u05e8\u05d7\u05d1\u05d5\u05ea \u05d4\u05d8\u05db\u05e0\u05d5\u05dc\u05d5\u05d2\u05d9\u05d4, \u05d4\u05e9\u05d9\u05de\u05d5\u05e9 \u05d1\u05d4 \u05d5\u05d4\u05d7\u05e9\u05d9\u05d1\u05d5\u05ea \u05d4\u05d1\u05dc\u05ea\u05d9 \u05e0\u05de\u05e0\u05e2\u05ea \u05dc\u05d0\u05e1\u05d8\u05e8\u05d8\u05d2\u05d9\u05d9\u05ea \u05d4\u05e6\u05de\u05d9\u05d7\u05d4 \u05d4\u05e2\u05e1\u05e7\u05d9\u05ea \u05d2\u05d3\u05dc\u05d5 \u05d1\u05d0\u05d5\u05e4\u05df \u05d0\u05e7\u05e1\u05e4\u05d5\u05e0\u05e0\u05e6\u05d9\u05d0\u05dc\u05d9.<\/p>\n<p>\u05e2\u05dd \u05d6\u05d0\u05ea, \u05d1\u05e2\u05d5\u05d3 \u05dc\u05e9\u05d0\u05d5\u05dc \u05d0\u05ea \u05d4\u05e9\u05d0\u05dc\u05d4 \u05d4\u05d9\u05d0 \u05e7\u05dc\u05d4, \u05e0\u05d9\u05ea\u05d5\u05d7 \u05ea\u05e9\u05d5\u05d1\u05d5\u05ea \u05d1\u05db\u05de\u05d5\u05d9\u05d5\u05ea \u05d2\u05d3\u05d5\u05dc\u05d5\u05ea \u05dc\u05d0. \u05d6\u05d4\u05d5 \u05d4\u05d1\u05e1\u05d9\u05e1 \u05e9\u05dc \u05de\u05d4 \u05e9\u05d0\u05e0\u05d5 \u05de\u05d1\u05d9\u05e0\u05d9\u05dd \u05db\u05d1\u05d9\u05d2 \u05d3\u05d0\u05d8\u05d4 \u05d5\u05d4\u05e0\u05d9\u05ea\u05d5\u05d7 \u05d4\u05de\u05ea\u05d0\u05d9\u05dd \u05dc\u05d5.<\/p>\n<p style=\"text-align: center;\"><strong>\u05dc\u05de\u05d3 \u05e2\u05dc:<\/strong> <a href=\"https:\/\/www.questionpro.com\/blog\/nps-considered-good-net-promoter-score\/\">\u05e6\u05d9\u05d5\u05df \u05de\u05e7\u05d3\u05dd \u05e0\u05d8\u05d5 \u05d8\u05d5\u05d1 (NPS)<\/a><\/p>\n<p><strong>\u05dc\u05de\u05d4 QuestionPro CX?<\/strong><\/p>\n<p><a href=\"https:\/\/www.questionpro.com\/cx\/\">QuestionPro CX<\/a> \u05d4\u05d9\u05d0 \u05e4\u05dc\u05d8\u05e4\u05d5\u05e8\u05de\u05ea \u05de\u05d3\u05d9\u05d3\u05ea \u05d7\u05d5\u05d5\u05d9\u05d9\u05ea \u05d4\u05dc\u05e7\u05d5\u05d7 \u05d4\u05de\u05ea\u05e7\u05d3\u05de\u05ea \u05d1\u05d9\u05d5\u05ea\u05e8 \u05d4\u05de\u05d5\u05e4\u05e2\u05dc\u05ea \u05e2\u05dc \u05d9\u05d3\u05d9 \u05e1\u05e7\u05e8\u05d9\u05dd \u05de\u05e7\u05d5\u05d5\u05e0\u05d9\u05dd \u05d5\u05de\u05d5\u05e2\u05d1\u05e8\u05ea \u05d1\u05d0\u05de\u05e6\u05e2\u05d5\u05ea \u05e0\u05d9\u05ea\u05d5\u05d7 \u05de\u05ea\u05e7\u05d3\u05dd \u05d5\u05ea\u05d5\u05d1\u05e0\u05d5\u05ea \u05d9\u05e1\u05d5\u05d3\u05d9\u05d5\u05ea \u05de\u05d5\u05e0\u05d7\u05d5\u05ea \u05e0\u05ea\u05d5\u05e0\u05d9\u05dd.<\/p>\n<p>CX \u05de\u05d2\u05d9\u05e2 \u05d0\u05e8\u05d5\u05d6 \u05d4\u05d9\u05d8\u05d1 \u05e2\u05dd \u05dc\u05d0 \u05e8\u05e7 \u05dc\u05d5\u05d7 \u05de\u05d7\u05d5\u05d5\u05e0\u05d9\u05dd \u05e8\u05d1 \u05e2\u05d5\u05e6\u05de\u05d4 \u05dc\u05de\u05d3\u05d9\u05d3\u05ea Net Promoter Score, \u05d0\u05dc\u05d0 \u05d2\u05dd \u05e0\u05d9\u05ea\u05d5\u05d7 NPS \u05d4\u05e9\u05d5\u05d5\u05d0\u05ea\u05d9 \u05d4\u05e0\u05d9\u05ea\u05df \u05dc\u05d4\u05d2\u05d3\u05e8\u05d4 \u05e2\u05dc \u05d1\u05e1\u05d9\u05e1 \u05e7\u05d5\u05d5\u05d9 \u05de\u05d5\u05e6\u05e8\/\u05e9\u05d9\u05e8\u05d5\u05ea, \u05e0\u05d9\u05ea\u05d5\u05d7 NPS \u05de\u05d1\u05d5\u05e1\u05e1 \u05de\u05d9\u05e7\u05d5\u05dd \u05d2\u05d9\u05d0\u05d5\u05d2\u05e8\u05e4\u05d9 \u05d5\u05d4\u05e9\u05d5\u05d5\u05d0\u05ea \u05d1\u05d9\u05e6\u05d5\u05e2\u05d9\u05dd NPS \u05e2\u05dd \u05ea\u05e8\u05e9\u05d9\u05de\u05d9\u05dd \u05d5\u05de\u05d2\u05de\u05d5\u05ea \u05de\u05dc\u05d0\u05d9\u05dd!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&quot;\u05d4\u05d0\u05dd \u05d4\u05dc\u05e7\u05d5\u05d7\u05d5\u05ea \u05e9\u05dc\u05d9 \u05de\u05e8\u05d5\u05e6\u05d9\u05dd \u05de\u05e1\u05e4\u05d9\u05e7 \u05db\u05d3\u05d9 \u05dc\u05d7\u05dc\u05d5\u05e7 \u05d0\u05ea \u05d4\u05de\u05d5\u05ea\u05d2 \u05e9\u05dc\u05d9 \u05e2\u05dd \u05d7\u05d1\u05e8\u05d9\u05dd \u05d5\u05e2\u05de\u05d9\u05ea\u05d9\u05dd? \u05d4\u05d0\u05dd \u05d0\u05e0\u05d9 \u05d9\u05db\u05d5\u05dc \u05dc\u05e7\u05d1\u05dc \u05e4\u05e0\u05d9\u05d9\u05d4 \u05d0\u05d5\u05e8\u05d2\u05e0\u05d9\u05ea \u05d3\u05e8\u05da [&hellip;]<\/p>\n","protected":false},"author":70,"featured_media":853552,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1846],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u05e1\u05e7\u05e8 &quot;Net Promoter Score&quot; (NPS) - \u05dc\u05de\u05d4 \u05d4\u05e2\u05e1\u05e7 \u05e9\u05dc\u05da \u05e6\u05e8\u05d9\u05da \u05d0\u05ea \u05d6\u05d4 \u05d5\u05e2\u05db\u05e9\u05d9\u05d5! | QuestionPro<\/title>\n<meta name=\"description\" content=\"&quot;\u05d4\u05d0\u05dd \u05d4\u05dc\u05e7\u05d5\u05d7\u05d5\u05ea \u05e9\u05dc\u05d9 \u05de\u05e8\u05d5\u05e6\u05d9\u05dd \u05de\u05e1\u05e4\u05d9\u05e7 \u05db\u05d3\u05d9 \u05dc\u05d7\u05dc\u05d5\u05e7 \u05d0\u05ea \u05d4\u05de\u05d5\u05ea\u05d2 \u05e9\u05dc\u05d9 \u05e2\u05dd \u05d7\u05d1\u05e8\u05d9\u05dd \u05d5\u05e2\u05de\u05d9\u05ea\u05d9\u05dd? \u05d4\u05d0\u05dd \u05d0\u05e0\u05d9 \u05d9\u05db\u05d5\u05dc \u05dc\u05e7\u05d1\u05dc \u05e4\u05e0\u05d9\u05d9\u05d4 \u05d0\u05d5\u05e8\u05d2\u05e0\u05d9\u05ea \u05d3\u05e8\u05da \u05d4\u05dc\u05e7\u05d5\u05d7\u05d5\u05ea \u05d4\u05e7\u05d9\u05d9\u05de\u05d9\u05dd \u05e9\u05dc\u05d9?&quot; \u2013 \u05d0\u05dc\u05d5 \u05d4\u05e9\u05d0\u05dc\u05d5\u05ea \u05e9\u05e2\u05dc\u05d9\u05d4\u05df \u05e2\u05d5\u05e0\u05d4\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/il\/net-promoter-score-nps-survey\/\" \/>\n<meta property=\"og:locale\" content=\"he_IL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u05e1\u05e7\u05e8 &quot;Net Promoter Score&quot; (NPS) - \u05dc\u05de\u05d4 \u05d4\u05e2\u05e1\u05e7 \u05e9\u05dc\u05da \u05e6\u05e8\u05d9\u05da \u05d0\u05ea \u05d6\u05d4 \u05d5\u05e2\u05db\u05e9\u05d9\u05d5! | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"&quot;\u05d4\u05d0\u05dd \u05d4\u05dc\u05e7\u05d5\u05d7\u05d5\u05ea \u05e9\u05dc\u05d9 \u05de\u05e8\u05d5\u05e6\u05d9\u05dd \u05de\u05e1\u05e4\u05d9\u05e7 \u05db\u05d3\u05d9 \u05dc\u05d7\u05dc\u05d5\u05e7 \u05d0\u05ea \u05d4\u05de\u05d5\u05ea\u05d2 \u05e9\u05dc\u05d9 \u05e2\u05dd 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