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href=\"https:\/\/www.questionpro.com\/blog\/customer-experience-automation\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u81ea\u52d5\u5316\u306b\u304a\u3044\u3066<\/a>\u4e00\u8cab\u6027\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u6027\u3092\u78ba\u4fdd\u3057\u3001\u9867\u5ba2\u304c\u7570\u306a\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u9593\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u79fb\u884c\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>\u7d99\u7d9a\u7684\u6539\u5584\uff1a<\/strong>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\u306b\u57fa\u3065\u304d\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7d99\u7d9a\u7684\u306b\u30e2\u30cb\u30bf\u30fc\u3057\u3001\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u30d7\u30ed\u30bb\u30b9\u3068\u6226\u7565\u3092\u5c0e\u5165\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3092\u512a\u5148\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u7af6\u4e89\u5e02\u5834\u3067\u5dee\u5225\u5316\u3092\u56f3\u308a\u3001\u3088\u308a\u5f37\u56fa\u306a\u9867\u5ba2\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3001\u9577\u671f\u7684\u306a\u6210\u529f\u3068\u53ce\u76ca\u6027\u3092\u4fc3\u9032\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/p>\n\n<h2 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href=\"https:\/\/www.questionpro.com\/blog\/customer-advocacy-software\/\">\u30a2\u30c9\u30dc\u30ab\u30b7\u30fc\u3092<\/a>\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u305f\u3055\u307e\u3056\u307e\u306a\u6a5f\u80fd\u3092\u5305\u542b\u3057\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<p>CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30e2\u30cb\u30bf\u30fc\u3057\u3001\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u3092\u7279\u5b9a\u3057\u3001\u6539\u5584\u70b9\u3092\u6b63\u78ba\u306b\u7279\u5b9a\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3059\u308b\u3002\u307e\u305f\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u3092\u8abf\u6574\u3057\u3001\u88fd\u54c1\u3068\u30b5\u30fc\u30d3\u30b9\u3092\u6700\u9069\u5316\u3057\u3066\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3068\u671f\u5f85\u3092\u3088\u308a\u826f\u304f\u6e80\u305f\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3002 <\/p>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u4eca\u65e5\u306e\u7af6\u4e89\u5e02\u5834\u306b\u304a\u3044\u3066\u3001\u4f01\u696d\u304c\u5f37\u56fa\u306a\u9867\u5ba2\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3001\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u80b2\u6210\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u4f01\u696d\u306f\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u52b9\u679c\u7684\u306b\u7406\u89e3\u3057\u3001\u305d\u308c\u306b\u5fdc\u3048\u308b\u3053\u3068\u3067\u3001\u5404\u696d\u754c\u3067\u969b\u7acb\u3063\u305f\u6210\u529f\u3092\u53ce\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">\u9867\u5ba2\u6e80\u8db3\u306e\u305f\u3081\u306eCEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u4e3b\u306a\u7279\u5fb4<\/h2>\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u76f4\u63a5\u8ca2\u732e\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08CEM\uff09\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u4e3b\u306a\u7279\u5fb4\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3042\u308b\uff1a<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/07\/key-features-of-cem-software-for-customer-satisfaction.jpg\" alt=\"\"\/><\/figure>\n\n<h3 class=\"wp-block-heading\">1.\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406<\/h3>\n\n<p>\u3053\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u30ec\u30d3\u30e5\u30fc\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u30fb\u5206\u6790\u3067\u304d\u308b\u3002\u3053\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u8a8d\u8b58\u3001\u55dc\u597d\u3001\u75db\u70b9\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u30d7\u30ed\u30bb\u30b9\u306e\u6539\u5584\u306b\u5f79\u7acb\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">2.\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790<\/h3>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u30c4\u30fc\u30eb\u306f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3001\u4f01\u696d\u304c\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3084\u884c\u52d5\u3092\u305d\u306e\u90fd\u5ea6\u8ffd\u8de1\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u65b0\u305f\u306a\u554f\u984c\u3084\u50be\u5411\u3001\u6a5f\u4f1a\u3092\u8fc5\u901f\u306b\u7279\u5b9a\u3057\u3001\u305d\u308c\u3089\u306b\u5bfe\u51e6\u3059\u308b\u305f\u3081\u306e\u884c\u52d5\u3092\u5373\u5ea7\u306b\u53d6\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">3.\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30b5\u30dd\u30fc\u30c8<\/h3>\n\n<p>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u30b5\u30dd\u30fc\u30c8\u306f\u3001\u4f01\u696d\u304c\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3059\u308b\uff1a<\/p>\n\n<ul>\n<li>\u69d8\u3005\u306a\u30c1\u30e3\u30cd\u30eb\u3067\u4e00\u8cab\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3002<\/li>\n\n\n\n<li>\u96fb\u8a71\u3001E\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u5bfe\u9762\u3067\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u3084\u308a\u53d6\u308a\u3002<\/li>\n<\/ul>\n\n<p>\u9867\u5ba2\u306f\u597d\u307f\u306e\u901a\u4fe1\u624b\u6bb5\u3067\u554f\u3044\u5408\u308f\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u6e80\u8db3\u5ea6\u3068\u5229\u4fbf\u6027\u304c\u5411\u4e0a\u3059\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">4.\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/blog\/cem-software\/\">CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e<\/a>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u55dc\u597d\u3001\u8cfc\u8cb7\u5c65\u6b74\u3001\u884c\u52d5\u306b\u57fa\u3065\u3044\u3066\u3001\u500b\u3005\u306e\u9867\u5ba2\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002\u4f01\u696d\u306f\u3001\u9069\u5207\u3067\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u7d5e\u3063\u305f\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u6df1\u3081\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u3001\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">5.\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0<\/h3>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u6a5f\u80fd\u306f\u3001\u6700\u521d\u306e\u8a8d\u77e5\u304b\u3089\u8cfc\u5165\u5f8c\u306e\u30b5\u30dd\u30fc\u30c8\u307e\u3067\u3001\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u53ef\u8996\u5316\u3057\u3001\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u6cbf\u3063\u305f\u4e3b\u8981\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3001\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u3001\u771f\u5b9f\u306e\u77ac\u9593\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u6539\u5584\u306e\u305f\u3081\u306e\u9818\u57df\u3092\u7279\u5b9a\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">6.\u30c7\u30fc\u30bf\u306e\u4e00\u5143\u5316<\/h3>\n\n<p>\u3053\u306e\u6a5f\u80fd\u306f\u3001\u69d8\u3005\u306a\u30bd\u30fc\u30b9\u304b\u3089\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u5358\u4e00\u306e\u7d71\u5408\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u306b\u4e00\u5143\u5316\u3059\u308b\uff1a<\/p>\n\n<ul>\n<li>CRM\u30b7\u30b9\u30c6\u30e0\u3002<\/li>\n\n\n\n<li>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30dd\u30fc\u30c8\u30fb\u30c4\u30fc\u30eb\u3002<\/li>\n<\/ul>\n\n<p>\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u4e00\u5143\u5316\u3059\u308b\u30e1\u30ea\u30c3\u30c8\uff1a<\/p>\n\n<ul>\n<li>\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3068\u55dc\u597d\u306e\u5305\u62ec\u7684\u306a\u30d3\u30e5\u30fc\u3002<\/li>\n\n\n\n<li>\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9069\u5207\u306a\u4f53\u9a13\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">7.\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u30fb\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0<\/h3>\n\n<p>CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff08CSAT\uff09\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30d5\u30a9\u30fc\u30c8\u30fb\u30b9\u30b3\u30a2\uff08CES\uff09\u306a\u3069\u306e\u6307\u6a19\u3092\u542b\u3080\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u91cd\u8981\u306a\u6307\u6a19\u3092\u76e3\u8996\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u6307\u6a19\u3092\u6ce8\u8996\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3078\u306e\u53d6\u308a\u7d44\u307f\u306e\u5f71\u97ff\u3092\u8a55\u4fa1\u3057\u3001\u6539\u5584\u306e\u305f\u3081\u306e\u9818\u57df\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p>\u3053\u308c\u3089\u306e\u6a5f\u80fd\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u52b9\u679c\u7684\u306b\u5bfe\u5fdc\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u6700\u7d42\u7684\u306b\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u9867\u5ba2\u7d4c\u9a13\u7ba1\u7406\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u91cd\u8981\u6027<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff08CEM\uff09\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u91cd\u8981\u306a\u7406\u7531\u306b\u3088\u308a\u3001\u4eca\u65e5\u306e\u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u306b\u304a\u3044\u3066\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u3066\u3044\u308b\uff1a<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/07\/importance-of-customer-experience-management-software.jpg\" alt=\"\"\/><\/figure>\n\n<h3 class=\"wp-block-heading\">1.\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/h3>\n\n<p>\u9867\u5ba2\u60c5\u5831\u3092\u7406\u89e3\u3057\u3001\u52b9\u679c\u7684\u306b\u5bfe\u51e6\u3059\u308b\u3053\u3068\u3067\u3001CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u4f01\u696d\u304c\u5353\u8d8a\u3057\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u3001\u65e2\u5b58\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">2.\u9867\u5ba2\u7dad\u6301\u7387\u306e\u5411\u4e0a<\/h3>\n\n<p>\u6e80\u8db3\u3057\u305f\u9867\u5ba2\u306f\u6b21\u306e\u3088\u3046\u306a\u50be\u5411\u304c\u3042\u308b\uff1a<\/p>\n\n<ul>\n<li>\u30d6\u30e9\u30f3\u30c9\u306b\u5fe0\u5b9f\u3067\u3042\u308a\u7d9a\u3051\u308b\u3002<\/li>\n\n\n\n<li>\u30ea\u30d4\u30fc\u30c8\u8cfc\u5165\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<p>CEM\uff08\u9867\u5ba2\u7d4c\u9a13\u7ba1\u7406\uff09\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u3092\u652f\u63f4\u3057\u307e\u3059\uff1a<\/p>\n\n<ul>\n<li>\u554f\u984c\u3092\u8fc5\u901f\u306b\u7279\u5b9a\u3057\u3001\u4fee\u6b63\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u89e3\u7d04\u7387\u3092\u6e1b\u3089\u3059\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\u3092\u9ad8\u3081\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">3.\u7af6\u4e89\u512a\u4f4d\u6027<\/h3>\n\n<p>\u7af6\u4e89\u306e\u6fc0\u3057\u3044\u5e02\u5834\u3067\u306f\u3001\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u304c\u4f01\u696d\u3092\u969b\u7acb\u305f\u305b\u307e\u3059\u3002CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u9867\u5ba2\u306e\u671f\u5f85\u3092\u4e0a\u56de\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4e00\u8cab\u6027\u306e\u3042\u308b\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306e\u5dee\u5225\u5316\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">4.\u30c7\u30fc\u30bf\u4e3b\u5c0e\u306e\u6d1e\u5bdf<\/h3>\n\n<p>CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u81a8\u5927\u306a\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u30fb\u5206\u6790\u3057\u3001\u55dc\u597d\u3001\u884c\u52d5\u3001\u30c8\u30ec\u30f3\u30c9\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u6d1e\u5bdf\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u5341\u5206\u306a\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3044\u3001\u9032\u5316\u3059\u308b\u9867\u5ba2\u306e\u611f\u60c5\u3084\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u6226\u7565\u3092\u52b9\u679c\u7684\u306b\u8abf\u6574\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">5.\u6700\u9069\u5316\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/h3>\n\n<p>CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u6b21\u306e\u3088\u3046\u306a\u3053\u3068\u306b\u5f79\u7acb\u3064\uff1a<\/p>\n\n<ul>\n<li>\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3001\u6700\u9069\u5316\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u6700\u521d\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304b\u3089\u3001\u8cfc\u5165\u5f8c\u306e\u30b5\u30dd\u30fc\u30c8\u307e\u3067\u3002<\/li>\n\n\n\n<li>CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u4f7f\u7528\u3057\u3066\u30d7\u30ed\u30bb\u30b9\u3092\u5408\u7406\u5316\u3067\u304d\u308b\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3051\u308b\u6469\u64e6\u3092\u306a\u304f\u3059\u3002<\/li>\n<\/ul>\n\n<p>CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u4f7f\u3046\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u8a18\u61b6\u306b\u6b8b\u308b\u9867\u5ba2\u4f53\u9a13\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">6.\u52b9\u7387\u3068\u30b3\u30b9\u30c8\u524a\u6e1b<\/h3>\n\n<p>CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u81ea\u52d5\u5316\u6a5f\u80fd\u306f\u3001\u7e70\u308a\u8fd4\u3057\u306e\u30bf\u30b9\u30af\u3084\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u5408\u7406\u5316\u3057\u3001\u624b\u4f5c\u696d\u3068\u904b\u7528\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3057\u307e\u3059\u3002\u3053\u306e\u52b9\u7387\u5316\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30ea\u30bd\u30fc\u30b9\u3092\u3088\u308a\u52b9\u679c\u7684\u306b\u914d\u5206\u3057\u3001\u4ed8\u52a0\u4fa1\u5024\u306e\u9ad8\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u9867\u5ba2\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3002 <\/p>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3042\u3089\u3086\u308b\u5074\u9762\u306b\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u3001\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u4eca\u65e5\u306e\u9867\u5ba2\u4e2d\u5fc3\u306e\u5e02\u5834\u3067\u6210\u529f\u3092\u53ce\u3081\u3088\u3046\u3068\u3059\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u91cd\u8981\u3067\u3042\u308b\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">21 \u30d9\u30b9\u30c8\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/h2>\n\n<p>\u4eca\u65e5\u306e\u9867\u5ba2\u4e3b\u5c0e\u578b\u5e02\u5834\u306b\u304a\u3044\u3066\u3001\u4f01\u696d\u306f\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306e\u91cd\u8981\u6027\u3092\u8a8d\u8b58\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u30c8\u30c3\u30d7\u30af\u30e9\u30b9\u306eCEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u3001\u305d\u308c\u3089\u304c\u3069\u306e\u3088\u3046\u306b\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u5411\u4e0a\u3055\u305b\u308b\u304b\u3092\u63a2\u3063\u3066\u307f\u307e\u3057\u3087\u3046\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">1.\u8cea\u554f\u30d7\u30ed<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/cx\/\">QuestionPro CX\u306f<\/a>\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3001\u6295\u7968\u3001\u30d5\u30a9\u30fc\u30e0\u3092\u901a\u3058\u3066\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u304a\u3088\u3073\u5206\u6790\u3059\u308b\u305f\u3081\u306e\u5305\u62ec\u7684\u306a<a href=\"https:\/\/www.questionpro.com\/blog\/customer-experience-management-platform\/\">\u9867\u5ba2\u4f53\u9a13\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092<\/a>\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u5206\u6790\u304a\u3088\u3073\u30ec\u30dd\u30fc\u30c8\u30c4\u30fc\u30eb\u306f\u3001\u9867\u5ba2\u306e\u611f\u60c5\u3001\u597d\u307f\u3001\u304a\u3088\u3073\u884c\u52d5\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u3001\u4f01\u696d\u304c\u5168\u4f53\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u30c7\u30fc\u30bf\u99c6\u52d5\u578b\u306e\u610f\u601d\u6c7a\u5b9a\u3092\u5c0e\u304f\u529b\u3092\u4e0e\u3048\u307e\u3059\u3002 <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/QuestionPro-CX-1.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u5305\u62ec\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\u30c4\u30fc\u30eb<\/li>\n\n\n\n<li>\u5373\u6642\u306e\u6d1e\u5bdf\u306e\u305f\u3081\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790<\/li>\n\n\n\n<li>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u306e\u305f\u3081\u306e\u30de\u30eb\u30c1\u30c1\u30e3\u30f3\u30cd\u30eb\u30fb\u30b5\u30dd\u30fc\u30c8<\/li>\n\n\n\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u30fb\u30aa\u30d7\u30b7\u30e7\u30f3<\/li>\n\n\n\n<li>\u9867\u5ba2\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3059\u308b<a href=\"https:\/\/www.questionpro.com\/blog\/customer-analytics-software\/\">\u9867\u5ba2\u4e88\u6e2c\u5206\u6790<\/a><\/li>\n\n\n\n<li>\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30fb\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u6a5f\u80fd<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3092\u52b9\u679c\u7684\u306b\u5229\u7528\u3059\u308b\u306b\u306f\u3001\u3088\u308a\u591a\u304f\u306e\u52b4\u529b\u3068\u30ea\u30bd\u30fc\u30b9\u304c\u5fc5\u8981<\/li>\n\n\n\n<li>\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30d0\u30b0\u3084\u4e0d\u5177\u5408\u3092\u7d4c\u9a13\u3059\u308b\u3053\u3068\u304c\u3042\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<p>\u6700\u3082\u4eba\u6c17\u306e\u3042\u308b\u30d7\u30e9\u30f3\u306f\u6708\u984d99\u30c9\u30eb\u304b\u3089\u3067\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u5bfe\u5fdc\u3057\u305f\u4fa1\u683c\u8a2d\u5b9a\u304c\u7528\u610f\u3055\u308c\u3066\u3044\u308b\u3002 \u7279\u5b9a\u306e\u30cb\u30fc\u30ba\u3092\u304a\u6301\u3061\u306e\u4f01\u696d\u69d8\u306b\u306f\u3001\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u30aa\u30d7\u30b7\u30e7\u30f3\u3082\u3054\u7528\u610f\u3057\u3066\u304a\u308a\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">2.\u30b8\u30e7\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/h3>\n\n<p>\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u767b\u9332\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d5\u30a9\u30fc\u30e0\u306e\u4f5c\u6210\u3068\u5c55\u958b\u3092\u652f\u63f4\u3059\u308b\u30aa\u30f3\u30e9\u30a4\u30f3\u30d5\u30a9\u30fc\u30e0\u30d3\u30eb\u30c0\u30fc\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3001\u7d71\u5408\u3001\u5206\u6790\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u8cb4\u91cd\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3084\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d5\u30a9\u30fc\u30e0\u3092\u4f5c\u6210\u3059\u308b\u305f\u3081\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u30d5\u30a9\u30fc\u30e0\u30d3\u30eb\u30c0\u30fc<\/li>\n\n\n\n<li>\u69d8\u3005\u306a\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306b\u5bfe\u5fdc\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30d5\u30a9\u30fc\u30e0\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/li>\n\n\n\n<li>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30d5\u30a9\u30fc\u30e0\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8<\/li>\n\n\n\n<li>CRM\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30fb\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408<\/li>\n\n\n\n<li>\u30e2\u30d0\u30a4\u30eb\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u30d5\u30a9\u30fc\u30e0\u3067\u3001\u3042\u3089\u3086\u308b\u30c7\u30d0\u30a4\u30b9\u304b\u3089\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6<\/li>\n\n\n\n<li>\u5b89\u5168\u306a\u30c7\u30fc\u30bf\u4fdd\u7ba1\u3068GDPR\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u6a5f\u80fd<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u3088\u308a\u5805\u7262\u306a\u8abf\u67fb\u30c4\u30fc\u30eb\u306b\u6bd4\u3079\u3001\u7d71\u5408\u6a5f\u80fd\u304c\u9650\u5b9a\u7684<\/li>\n\n\n\n<li>\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u4e0d\u5177\u5408\u3084\u6280\u8853\u7684\u306a\u554f\u984c\u3092\u5831\u544a\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u3082\u3044\u308b\u3002<\/li>\n\n\n\n<li>\u4e0b\u4f4d\u306e\u6599\u91d1\u30d7\u30e9\u30f3\u3067\u306f\u9ad8\u5ea6\u306a\u6a5f\u80fd\u304c\u4e0d\u8db3\u3059\u308b\u5834\u5408\u304c\u3042\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<p>\u30d6\u30ed\u30f3\u30ba\u30d7\u30e9\u30f3\u306f\u6708\u984d34\u30c9\u30eb\u304b\u3089\u3067\u3001\u5e74\u6255\u3044\u3002\u30b7\u30eb\u30d0\u30fc\u30d7\u30e9\u30f3\u306f\u6708\u984d39\u30c9\u30eb\u304b\u3089\u3001\u5e74\u6255\u3044\u3067\u3059\u3002\u30b4\u30fc\u30eb\u30c9\u30d7\u30e9\u30f3\u306f\u6708\u984d99\u30c9\u30eb\u3001\u5e74\u984d\u8ab2\u91d1\u3067\u3001\u9ad8\u5ea6\u306a\u30d5\u30a9\u30fc\u30e0\u5206\u6790\u3068\u81ea\u52d5\u5316\u6a5f\u80fd\u304c\u542b\u307e\u308c\u307e\u3059\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">3.\u30af\u30aa\u30eb\u30c8\u30ea\u30c3\u30af\u30b9<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/qualtrics-alternative\/\">Qualtrics\u306f<\/a>\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3001\u4f01\u696d\u306f\u69d8\u3005\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u304a\u3051\u308b\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3001\u5206\u6790\u3001\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u9ad8\u5ea6\u306a\u8abf\u67fb\u30c4\u30fc\u30eb\u3001\u5805\u7262\u306a\u30c7\u30fc\u30bf\u53ef\u8996\u5316\u6a5f\u80fd\u3001\u4e88\u6e2c\u5206\u6790\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30af\u30aa\u30eb\u30c8\u30ea\u30c3\u30af\u30b9\u306f\u4f01\u696d\u304c\u9867\u5ba2\u306e\u8a8d\u8b58\u3084\u884c\u52d5\u3092\u6df1\u304f\u6d1e\u5bdf\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6709\u610f\u7fa9\u306a\u6539\u5584\u3092\u4fc3\u9032\u3059\u308b\u304a\u624b\u4f1d\u3044\u3092\u3057\u307e\u3059\u3002<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Qualtrics-2.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u9ad8\u5ea6\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u4f5c\u6210\u304a\u3088\u3073\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3<\/li>\n\n\n\n<li>\u5f37\u529b\u306a\u5206\u6790\u304a\u3088\u3073\u30ec\u30dd\u30fc\u30c8\u30c4\u30fc\u30eb<\/li>\n\n\n\n<li>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u6a5f\u80fd<\/li>\n\n\n\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/li>\n\n\n\n<li>AI\u306b\u3088\u308b\u6d1e\u5bdf\u306e\u305f\u3081\u306e\u4e88\u6e2c\u5206\u6790<\/li>\n\n\n\n<li>CRM\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306e\u7d71\u5408<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u7279\u306b\u4e2d\u5c0f\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u53c2\u5165\u30b3\u30b9\u30c8\u304c\u9ad8\u3044<\/li>\n\n\n\n<li>\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u8907\u96d1\u306a\u305f\u3081\u3001\u5927\u898f\u6a21\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308b<\/li>\n\n\n\n<li>\u4e00\u90e8\u306e\u9ad8\u5ea6\u306a\u6a5f\u80fd\u306f\u3001\u3059\u3079\u3066\u306e\u30e6\u30fc\u30b6\u30fc\u304c\u5b8c\u5168\u306b\u5229\u7528\u3067\u304d\u308b\u3068\u306f\u9650\u308a\u307e\u305b\u3093\u3002<\/li>\n\n\n\n<li>\u4e0b\u4f4d\u30d7\u30e9\u30f3\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u9650\u5b9a\u7684<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<p>\u4fa1\u683c\u306f\u3001\u30a8\u30c7\u30a3\u30b7\u30e7\u30f3\u3084\u5fc5\u8981\u306a\u6a5f\u80fd\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u3001\u901a\u5e38\u3001\u5e74\u95931,500\u30c9\u30eb\u304b\u30892,500\u30c9\u30eb\u7a0b\u5ea6\u306e\u30d7\u30e9\u30f3\u304c\u3042\u308b\u3002 \u7d44\u7e54\u306e\u30cb\u30fc\u30ba\u3068\u898f\u6a21\u306b\u5fdc\u3058\u305f\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u3092\u63d0\u4f9b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">4.\u30dd\u30c7\u30a3\u30a6\u30e0<\/h3>\n\n<p>Podium\u306f\u3001\u4f01\u696d\u304c\u30aa\u30f3\u30e9\u30a4\u30f3\u30ec\u30d3\u30e5\u30fc\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u9867\u5ba2\u4ea4\u6d41\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u30ec\u30d3\u30e5\u30fc\u7ba1\u7406\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3001\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u306e\u305f\u3081\u306e\u30c4\u30fc\u30eb\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u9867\u5ba2\u3068\u52b9\u679c\u7684\u306b\u95a2\u308f\u308a\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u306e\u8a55\u5224\u3068\u9867\u5ba2\u4f53\u9a13\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30ec\u30d3\u30e5\u30fc\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3068\u5bfe\u5fdc\u306e\u305f\u3081\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u7ba1\u7406\u30c4\u30fc\u30eb\u306e\u30ec\u30d3\u30e5\u30fc<\/li>\n\n\n\n<li>\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u305f\u3081\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/li>\n\n\n\n<li>\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u6a5f\u80fd<\/li>\n\n\n\n<li>\u4eba\u6c17\u306e\u30ec\u30d3\u30e5\u30fc\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306e\u7d71\u5408<\/li>\n\n\n\n<li>\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30ec\u30d4\u30e5\u30c6\u30fc\u30b7\u30e7\u30f3\u6307\u6a19\u3092\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306e\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u30fb\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9<\/li>\n\n\n\n<li>\u5916\u51fa\u5148\u3067\u3082\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u7ba1\u7406\u3067\u304d\u308b\u30e2\u30d0\u30a4\u30eb\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u30c4\u30fc\u30eb<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u6599\u91d1\u30d7\u30e9\u30f3\u306f\u3001\u4e2d\u5c0f\u4f01\u696d\u3084\u65b0\u8208\u4f01\u696d\u306b\u306f\u9069\u3057\u3066\u3044\u306a\u3044\u5834\u5408\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>Podium\u3092\u4ed6\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u7d71\u5408\u3059\u308b\u969b\u306e\u8ab2\u984c\u3092\u5831\u544a\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u3082\u3044\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u30ec\u30d3\u30e5\u30fc\u4f9d\u983c\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3084\u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u306f\u9650\u5b9a\u7684<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<p>\u4fa1\u683c\u306b\u3064\u3044\u3066\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u898f\u6a21\u3084\u30cb\u30fc\u30ba\u306b\u5fdc\u3058\u3066\u30aa\u30fc\u30c0\u30fc\u30e1\u30a4\u30c9\u306e\u30d7\u30e9\u30f3\u3092\u3054\u7528\u610f\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">5.\u30cf\u30d6\u30b9\u30dd\u30c3\u30c8<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/help\/hubspot-integration.html\">HubSpot\u306e<\/a>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u3092\u60f9\u304d\u3064\u3051\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u3057\u3001\u305d\u3057\u3066\u6e80\u8db3\u3055\u305b\u308b\u307e\u3067\u306e\u4e00\u9023\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u652f\u63f4\u3057\u307e\u3059\u3002CRM\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3001\u5206\u6790\u30c4\u30fc\u30eb\u3092\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u3067\u63d0\u4f9b\u3059\u308bHubSpot\u306f\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/HubSpot-customer-segmentation-software.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u7ba1\u7406\u3059\u308b\u7d71\u5408CRM<\/li>\n\n\n\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306e\u305f\u3081\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb<\/li>\n\n\n\n<li>\u52b9\u7387\u7684\u306a\u554f\u984c\u89e3\u6c7a\u306e\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u6a5f\u80fd<\/li>\n\n\n\n<li>\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306e\u5206\u6790\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9<\/li>\n\n\n\n<li>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u80fd\u529b<\/li>\n\n\n\n<li>\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9867\u5ba2\u4f53\u9a13\u306e\u305f\u3081\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u4e2d\u5c0f\u4f01\u696d\u306b\u3068\u3063\u3066\u6a5f\u80fd\u30bb\u30c3\u30c8\u306f\u5727\u5012\u7684\u304b\u3082\u3057\u308c\u306a\u3044<\/li>\n\n\n\n<li>\u4ed6\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306e\u7d71\u5408\u306f\u6642\u306b\u56f0\u96e3\u306a\u5834\u5408\u304c\u3042\u308b<\/li>\n\n\n\n<li>\u4e00\u90e8\u306e\u9ad8\u5ea6\u306a\u6a5f\u80fd\u306b\u306f\u8ffd\u52a0\u8cbb\u7528\u304c\u304b\u304b\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u6599\u91d1\u30d7\u30e9\u30f3\u306f\u3001\u65b0\u8208\u4f01\u696d\u3084\u5c0f\u898f\u6a21\u4f01\u696d\u306b\u306f\u624b\u304c\u5c4a\u304b\u306a\u3044\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<p>\u30b9\u30bf\u30fc\u30bf\u30fc\u30d7\u30e9\u30f3\u306f\u6708\u984d\u7d0450\u30c9\u30eb\u304b\u3089\u3067\u3001\u4e0a\u4f4d\u30d7\u30e9\u30f3\u3067\u306f\u6708\u984d400\u30c9\u30eb\u304b\u3089\u8ffd\u52a0\u6a5f\u80fd\u3092\u5229\u7528\u3067\u304d\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">6.\u30d0\u30fc\u30c9\u30a2\u30a4<\/h3>\n\n<p>Birdeye\u306f\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30ec\u30d3\u30e5\u30fc\u306e\u7ba1\u7406\u3001\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30d7\u30ec\u30bc\u30f3\u30b9\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3059\u308b\u5305\u62ec\u7684\u306a\u30ec\u30d4\u30e5\u30c6\u30fc\u30b7\u30e7\u30f3\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u30ec\u30d3\u30e5\u30fc\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3001\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u3001\u30a4\u30f3\u30b5\u30a4\u30c8\u3001\u7af6\u5408\u30d9\u30f3\u30c1\u30de\u30fc\u30ad\u30f3\u30b0\u306a\u3069\u306e\u5f37\u529b\u306a\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30ec\u30d4\u30e5\u30c6\u30fc\u30b7\u30e7\u30f3\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30aa\u30f3\u30e9\u30a4\u30f3\u8a55\u5224\u7ba1\u7406\u30c4\u30fc\u30eb<\/li>\n\n\n\n<li>\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3068\u30ec\u30b9\u30dd\u30f3\u30b9\u6a5f\u80fd\u306e\u898b\u76f4\u3057<\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u58f0\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306e\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790<\/li>\n\n\n\n<li>\u7af6\u5408\u30d9\u30f3\u30c1\u30de\u30fc\u30ad\u30f3\u30b0<\/li>\n\n\n\n<li>\u9867\u5ba2\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u306e\u9577\u671f\u8ffd\u8de1<\/li>\n\n\n\n<li>\u4eba\u6c17\u306e\u30ec\u30d3\u30e5\u30fc\u30fb<strong>\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306e<\/strong>\u7d71\u5408<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u30ec\u30d3\u30e5\u30fc\u4f9d\u983c\u3084\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u306f\u9650\u5b9a\u7684<\/li>\n\n\n\n<li>\u30ec\u30d3\u30e5\u30fc\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3084\u901a\u77e5\u304c\u9045\u308c\u308b\u3053\u3068\u304c\u3042\u308b\u3068\u5831\u544a\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u3082\u3044\u308b\u3002<\/li>\n\n\n\n<li>\u4e88\u7b97\u304c\u5c11\u306a\u3044\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u3001\u6599\u91d1\u30d7\u30e9\u30f3\u304c\u9ad8\u304f\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<p>\u4fa1\u683c\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u8981\u4ef6\u306b\u5fdc\u3058\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30d7\u30e9\u30f3\u3067\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5fdc\u3058\u3066\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">7.\u30b5\u30d0\u30a4\u30d0\u30eb<\/h3>\n\n<p>Survicate\u306f\u3001\u4f01\u696d\u304c\u30a2\u30f3\u30b1\u30fc\u30c8\u3001NPS\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u3092\u901a\u3058\u3066\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3059\u308b\u591a\u76ee\u7684\u306a\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3001\u9ad8\u5ea6\u306a\u30bf\u30fc\u30b2\u30c6\u30a3\u30f3\u30b0\u30aa\u30d7\u30b7\u30e7\u30f3\u3001\u5b9f\u7528\u7684\u306a\u5206\u6790\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u8cb4\u91cd\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Survicate.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u591a\u5f69\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u4f5c\u6210\u30fb\u5c55\u958b\u30aa\u30d7\u30b7\u30e7\u30f3<\/li>\n\n\n\n<li>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u8abf\u67fb\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8<\/li>\n\n\n\n<li>NPS\u6e2c\u5b9a\u3068\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\u6a5f\u80fd<\/li>\n\n\n\n<li>\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u8abf\u67fb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/li>\n\n\n\n<li>CRM\u3084\u305d\u306e\u4ed6\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u3088\u308a\u5b9a\u8a55\u306e\u3042\u308b\u8abf\u67fb\u30c4\u30fc\u30eb\u306b\u6bd4\u3079\u3001\u4ed6\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306e\u7d71\u5408\u304c\u5236\u9650\u3055\u308c\u3066\u3044\u308b\u3002<\/li>\n\n\n\n<li>\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u4e0d\u5177\u5408\u3084\u6280\u8853\u7684\u306a\u554f\u984c\u3092\u5831\u544a\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u3082\u3044\u308b\u3002<\/li>\n\n\n\n<li>\u9ad8\u5ea6\u306a\u6a5f\u80fd\u306b\u306f\u3001\u3088\u308a\u9ad8\u3044\u6599\u91d1\u30d7\u30e9\u30f3\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<p>\u6a5f\u80fd\u3068\u4f7f\u7528\u91cf\u306b\u5fdc\u3058\u305f\u6bb5\u968e\u7684\u306a\u4fa1\u683c\u8a2d\u5b9a\u3067\u3001\u5927\u4f01\u696d\u5411\u3051\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30d7\u30e9\u30f3\u3082\u7528\u610f\u3055\u308c\u3066\u3044\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">8.\u30d5\u30ec\u30c3\u30b7\u30e5\u30c7\u30b9\u30af<\/h3>\n\n<p>Freshdesk\u306f\u3001\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u3092\u5408\u7406\u5316\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3059\u308b\u6709\u540d\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3059\u3002 \u305d\u306e\u767a\u5238\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3001\u81ea\u52d5\u5316\u6a5f\u80fd\u306f\u3001\u7d44\u7e54\u304c\u52b9\u7387\u3092\u6539\u5584\u3057\u3001\u89e3\u6c7a\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u7ba1\u7406\u3059\u308b\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0<\/li>\n\n\n\n<li>E\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u96fb\u8a71\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306e\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30fb\u30b5\u30dd\u30fc\u30c8<\/li>\n\n\n\n<li>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30fb\u30aa\u30d7\u30b7\u30e7\u30f3\u306e\u305f\u3081\u306e\u30ca\u30ec\u30c3\u30b8\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/li>\n\n\n\n<li>\u52b9\u7387\u7684\u306a\u554f\u984c\u89e3\u6c7a\u306e\u305f\u3081\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u6307\u6a19\u3092\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306e\u5206\u6790\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9<\/li>\n\n\n\n<li>CRM\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30fb\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5fdc\u7b54\u6642\u9593\u306b\u6642\u6298\u9045\u5ef6\u3084\u554f\u984c\u304c\u767a\u751f\u3059\u308b\u3068\u306e\u5831\u544a\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>\u4ed6\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306e\u7d71\u5408\u306f\u8907\u96d1\u306a\u5834\u5408\u304c\u3042\u308b<\/li>\n\n\n\n<li>\u9ad8\u5ea6\u306a\u6a5f\u80fd\u306b\u306f\u3001\u8ffd\u52a0\u8cbb\u7528\u307e\u305f\u306f\u4e0a\u4f4d\u306e\u6599\u91d1\u30d7\u30e9\u30f3\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u306f\u5236\u9650\u3055\u308c\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<p>Freshdesk\u306b\u306f\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u3068\u7121\u6599\u30d7\u30e9\u30f3\u304c\u3042\u308a\u307e\u3059\u3002 \u30d7\u30ed\u30fb\u30d7\u30e9\u30f3\u306f\u5e74\u6255\u3044\u3067\u6708\u984d49\u30e6\u30fc\u30ed\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">9.\u30e1\u30c0\u30ea\u30a2<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/medallia-alternative.html\">Medallia\u306f<\/a>\u3001\u4f01\u696d\u304c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u628a\u63e1\u3001\u5206\u6790\u3001\u884c\u52d5\u3067\u304d\u308b\u3088\u3046\u306b\u652f\u63f4\u3059\u308b\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30b0\u30ec\u30fc\u30c9\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002AI\u3092\u6d3b\u7528\u3057\u305f\u6d1e\u5bdf\u3001\u4e88\u6e2c\u5206\u6790\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Medallia.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u306e\u305f\u3081\u306e<a href=\"https:\/\/www.questionpro.com\/blog\/voc-software\/\">\u9867\u5ba2\u306e\u58f0\uff08VoC\uff09<\/a>\u30d7\u30ed\u30b0\u30e9\u30e0<\/li>\n\n\n\n<li>\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u306e\u305f\u3081\u306eAI\u642d\u8f09\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9<\/li>\n\n\n\n<li>\u9867\u5ba2\u4f53\u9a13\u3092\u53ef\u8996\u5316\u3059\u308b\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c4\u30fc\u30eb<\/li>\n\n\n\n<li>\u9867\u5ba2\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3059\u308b\u305f\u3081\u306e\u4e88\u6e2c\u5206\u6790<\/li>\n\n\n\n<li>\u30de\u30eb\u30c1\u30c1\u30e3\u30f3\u30cd\u30eb\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u6a5f\u80fd<\/li>\n\n\n\n<li>CRM\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30fb\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u53c2\u5165\u30b3\u30b9\u30c8\u304c\u9ad8\u304f\u3001\u4e2d\u5c0f\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u5229\u7528\u3057\u306b\u304f\u3044\u3002<\/li>\n\n\n\n<li>\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u8907\u96d1\u306a\u305f\u3081\u3001\u5c02\u7528\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3084\u30ea\u30bd\u30fc\u30b9\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>\u5b9f\u65bd\u30d7\u30ed\u30bb\u30b9\u306b\u306f\u6642\u9593\u304c\u304b\u304b\u308a\u3001\u30ea\u30bd\u30fc\u30b9\u3092\u5fc5\u8981\u3068\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u7279\u5b9a\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u969b\u306b\u8ab2\u984c\u304c\u3042\u308b\u3068\u5831\u544a\u3057\u3066\u3044\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<p>\u4fa1\u683c\u306f\u3054\u8981\u671b\u306b\u5fdc\u3058\u3066\u3001\u901a\u5e38\u3001\u5404\u7d44\u7e54\u306e\u898f\u6a21\u3084\u8981\u4ef6\u306b\u5fdc\u3058\u3066\u8abf\u6574\u3057\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">10.\u30aa\u30e9\u30af\u30eb<\/h3>\n\n<p>\u30aa\u30e9\u30af\u30eb\u306f\u3001CRM\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30fb\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u3001\u30b5\u30fc\u30d3\u30b9\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u3002\u30ea\u30fc\u30c9\u7ba1\u7406\u3001\u30d1\u30a4\u30d7\u30e9\u30a4\u30f3\u8ffd\u8de1\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30c4\u30fc\u30eb\u306a\u3069\u306e\u5305\u62ec\u7684\u306a\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u30c1\u30e3\u30cd\u30eb\u3092\u8d85\u3048\u305f\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u9867\u5ba2\u7d4c\u9a13\u95a2\u4fc2\u3092\u7ba1\u7406\u3059\u308b\u5305\u62ec\u7684\u306aCRM<\/li>\n\n\n\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306e\u305f\u3081\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306e\u30b5\u30fc\u30d3\u30b9\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/li>\n\n\n\n<li>\u9867\u5ba2\u52d5\u5411\u3092\u628a\u63e1\u3059\u308b\u305f\u3081\u306e\u4e88\u6e2c\u5206\u6790<\/li>\n\n\n\n<li>ERP\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30fb\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u7279\u306b\u4e2d\u5c0f\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u53c2\u5165\u30b3\u30b9\u30c8\u304c\u9ad8\u3044<\/li>\n\n\n\n<li>\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u8907\u96d1\u306a\u305f\u3081\u3001\u5927\u898f\u6a21\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3084\u30ea\u30bd\u30fc\u30b9\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>\u5b9f\u65bd\u30d7\u30ed\u30bb\u30b9\u306b\u306f\u6642\u9593\u304c\u304b\u304b\u308a\u3001\u30ea\u30bd\u30fc\u30b9\u3092\u5fc5\u8981\u3068\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>\u3088\u308a\u67d4\u8edf\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u6bd4\u8f03\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30fb\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u9650\u5b9a\u7684<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<p>\u4fa1\u683c\u306f\u7279\u5b9a\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u5fc5\u8981\u306a\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u3001\u3054\u8981\u671b\u306b\u5fdc\u3058\u3066\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u3082\u627f\u308a\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">11.SurveySparrow<\/h3>\n\n<p>SurveySparrow\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306e\u9b45\u529b\u7684\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3001\u30e6\u30fc\u30b6\u30fc\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3059\u3002 SurveySparrow\u306e\u4f1a\u8a71\u5f62\u5f0f\u306e\u8abf\u67fb\u30c7\u30b6\u30a4\u30f3\u3001NPS\u6e2c\u5b9a\u3001\u30e2\u30d0\u30a4\u30eb\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u7c21\u5358\u306b\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u3092\u53ce\u96c6\u3057\u3001\u5168\u4f53\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/SurveySparrow-1.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u9b45\u529b\u7684\u306a\u4f53\u9a13\u306e\u305f\u3081\u306e\u4f1a\u8a71\u578b\u8abf\u67fb\u30c7\u30b6\u30a4\u30f3<\/li>\n\n\n\n<li>\u30e2\u30d0\u30a4\u30eb\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/li>\n\n\n\n<li>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u8abf\u67fb\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8<\/li>\n\n\n\n<li>NPS\u6e2c\u5b9a\u3068\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\u6a5f\u80fd<\/li>\n\n\n\n<li>\u9867\u5ba2\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u3066\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u8abf\u67fb\u4f53\u9a13<\/li>\n\n\n\n<li>CRM\u3084\u305d\u306e\u4ed6\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30c4\u30fc\u30eb\u3068\u306e\u7d71\u5408\u306b\u3088\u308b\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30c7\u30fc\u30bf\u540c\u671f<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u4ed6\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u6bd4\u8f03\u3057\u3066\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u4f5c\u6210\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u9650\u3089\u308c\u3066\u3044\u308b\u3002<\/li>\n\n\n\n<li>\u4e0b\u4f4d\u306e\u6599\u91d1\u30d7\u30e9\u30f3\u3067\u306f\u9ad8\u5ea6\u306a\u6a5f\u80fd\u304c\u4e0d\u8db3\u3059\u308b\u5834\u5408\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>\u7d71\u5408\u6a5f\u80fd\u306f\u3001\u4ed6\u306e\u8abf\u67fb\u30c4\u30fc\u30eb\u307b\u3069\u5805\u7262\u3067\u306f\u306a\u3044\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/li>\n\n\n\n<li>\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u3001\u8abf\u67fb\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3084\u4fe1\u983c\u6027\u306b\u95a2\u3057\u3066\u6642\u6298\u554f\u984c\u304c\u767a\u751f\u3059\u308b\u3068\u306e\u5831\u544a\u304c\u3042\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<p>SurveySparrow \u306f\u3001\u9650\u3089\u308c\u305f\u6a5f\u80fd\u306e\u307f\u306e\u7121\u6599\u30d7\u30e9\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u304a\u308a\u3001\u3088\u308a\u9ad8\u5ea6\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u6a5f\u80fd\u3068\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u542b\u3080\u6709\u6599\u30d7\u30e9\u30f3\u306f\u3001\u6708\u984d\u7d0439\u30c9\u30eb\u304b\u3089\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">12.\u30b9\u30d7\u30ea\u30f3\u30af\u30e9\u30fc<\/h3>\n\n<p>Sprinklr\u306f\u3001\u4f01\u696d\u304c\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u4e0a\u306e\u3084\u308a\u53d6\u308a\u3092\u7ba1\u7406\u30fb\u5206\u6790\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3001\u30c8\u30c3\u30d7\u30af\u30e9\u30b9\u306e\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002Sprinklr\u306e\u30bd\u30fc\u30b7\u30e3\u30eb\u30ea\u30b9\u30cb\u30f3\u30b0\u3001\u30d1\u30d6\u30ea\u30c3\u30b7\u30f3\u30b0\u3001\u5206\u6790\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30d6\u30e9\u30f3\u30c9\u3078\u306e\u8a00\u53ca\u3092\u76e3\u8996\u3057\u3001\u9867\u5ba2\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u3057\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u5224\u3068\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u9867\u5ba2\u3092\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3057\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u3059\u308b\u305f\u3081\u306e\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u7ba1\u7406\u30c4\u30fc\u30eb<\/li>\n\n\n\n<li>\u30d6\u30e9\u30f3\u30c9\u3078\u306e\u8a00\u53ca\u3084\u9867\u5ba2\u611f\u60c5\u3092\u8ffd\u8de1\u3059\u308b<a href=\"https:\/\/www.questionpro.com\/blog\/social-listening-tools\/\">\u30bd\u30fc\u30b7\u30e3\u30eb\u30ea\u30b9\u30cb\u30f3\u30b0\u30c4\u30fc\u30eb<\/a>\u6a5f\u80fd<\/li>\n\n\n\n<li>\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30fb\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3068\u516c\u958b\u306e\u305f\u3081\u306e\u30d1\u30d6\u30ea\u30c3\u30b7\u30f3\u30b0\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/li>\n\n\n\n<li>\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\u3092\u76e3\u8996\u3059\u308b\u305f\u3081\u306e\u5206\u6790\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9<\/li>\n\n\n\n<li>CRM\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30fb\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u4e2d\u5c0f\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u53c2\u5165\u30b3\u30b9\u30c8\u306e\u9ad8\u3055\u306f\u6cd5\u5916\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/li>\n\n\n\n<li>\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u8907\u96d1\u306a\u305f\u3081\u3001\u5927\u898f\u6a21\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3084\u30ea\u30bd\u30fc\u30b9\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>\u4ed6\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u304c\u96e3\u3057\u3044\u5834\u5408\u304c\u3042\u308b<\/li>\n\n\n\n<li>Sprinklr\u3092\u7279\u5b9a\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u969b\u306e\u8ab2\u984c\u3092\u5831\u544a\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u3082\u3044\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<p>Advance\u30d7\u30e9\u30f3\u306f249\u30c9\u30eb\u304b\u3089\u3001Enterprise\u30d7\u30e9\u30f3\u3082\u3042\u308a\u307e\u3059\u3002\u304a\u5ba2\u69d8\u306e\u3054\u8981\u671b\u306b\u5408\u308f\u305b\u305f\u304a\u898b\u7a4d\u3082\u308a\u3092\u3044\u305f\u3057\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">13.\u30bc\u30f3\u30c7\u30b9\u30af<\/h3>\n\n<p>Zendesk \u306f\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u96fb\u8a71\u306a\u3069\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3001\u30c8\u30c3\u30d7\u30af\u30e9\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u304a\u3088\u3073\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u767a\u5238\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3001\u5206\u6790\u30c4\u30fc\u30eb\u306a\u3069\u306e\u5305\u62ec\u7684\u306a\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u8fc5\u901f\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u52b9\u7387\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Zendesk-1.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u7ba1\u7406\u3059\u308b\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0<\/li>\n\n\n\n<li>E\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u96fb\u8a71\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306e\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30fb\u30b5\u30dd\u30fc\u30c8<\/li>\n\n\n\n<li>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u306e\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u7ba1\u7406<\/li>\n\n\n\n<li>\u52b9\u7387\u7684\u306a\u554f\u984c\u89e3\u6c7a\u306e\u305f\u3081\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u6307\u6a19\u3092\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306e\u5206\u6790\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9<\/li>\n\n\n\n<li>CRM\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30fb\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u6599\u91d1\u30d7\u30e9\u30f3\u306f\u3001\u4e2d\u5c0f\u4f01\u696d\u3084\u65b0\u8208\u4f01\u696d\u306b\u306f\u9069\u3057\u3066\u3044\u306a\u3044\u5834\u5408\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>\u4ed6\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306e\u7d71\u5408\u306f\u8907\u96d1\u306a\u5834\u5408\u304c\u3042\u308b<\/li>\n\n\n\n<li>\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3092\u5341\u5206\u306b\u6d3b\u7528\u3059\u308b\u306b\u306f\u3001\u8ffd\u52a0\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304c\u5fc5\u8981\u306a\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u306f\u5236\u9650\u3055\u308c\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<p>\u4fa1\u683c\u306f\u3001Support Suite\u304c1\u30e6\u30fc\u30b6\u30fc\u3042\u305f\u308a\u6708\u984d\u7d045\uff5e19\u30c9\u30eb\u304b\u3089\u3067\u3001Chat\u3001Talk\u3001Explore\u306a\u3069\u306e\u4ed6\u306e\u6a5f\u80fd\u306b\u306f\u8ffd\u52a0\u6599\u91d1\u304c\u304b\u304b\u308a\u307e\u3059\u3002\u5927\u4f01\u696d\u5411\u3051\u306b\u306f\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u3082\u7528\u610f\u3055\u308c\u3066\u3044\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">14.\u30e6\u30fc\u30b6\u30fc\u30ba\u30fc\u30e0<\/h3>\n\n<p>UserZoom\u306f\u3001\u4f01\u696d\u304c\u30c7\u30b8\u30bf\u30eb\u4f53\u9a13\u3092\u7406\u89e3\u3057\u3001\u6700\u9069\u5316\u3059\u308b\u305f\u3081\u306e\u30e6\u30fc\u30b6\u30fc\u4f53\u9a13\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u30e6\u30fc\u30b6\u30d3\u30ea\u30c6\u30a3\u30fb\u30c6\u30b9\u30c8\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u884c\u52d5\u5206\u6790\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u3092\u7279\u5b9a\u3057\u3001\u5b9f\u7528\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3057\u3001\u5168\u4f53\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u9867\u5ba2\u884c\u52d5\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306e\u30e6\u30fc\u30b6\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30ea\u30b5\u30fc\u30c1\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/li>\n\n\n\n<li>\u30c7\u30b8\u30bf\u30eb\u4f53\u9a13\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306e<a class=\"wpil_keyword_link\" href=\"https:\/\/www.questionpro.com\/blog\/usability-testing-tools\/\" title=\"&#x30E6;&#x30FC;&#x30B6;&#x30D3;&#x30EA;&#x30C6;&#x30A3;&#x30FB;&#x30C6;&#x30B9;&#x30C8;&#x30FB;&#x30C4;&#x30FC;&#x30EB;\" data-wpil-keyword-link=\"linked\" data-wpil-monitor-id=\"116\">\u30e6\u30fc\u30b6\u30d3\u30ea\u30c6\u30a3\u30fb\u30c6\u30b9\u30c8\u30fb\u30c4\u30fc\u30eb<\/a><\/li>\n\n\n\n<li>\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u6a5f\u80fd<\/li>\n\n\n\n<li>\u30e6\u30fc\u30b6\u30fc\u30fb\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u8ffd\u8de1\u3059\u308b\u884c\u52d5\u5206\u6790<\/li>\n\n\n\n<li>CRM\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30fb\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408<\/li>\n\n\n\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u53c2\u5165\u30b3\u30b9\u30c8\u304c\u9ad8\u304f\u3001\u4e2d\u5c0f\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u5229\u7528\u3057\u306b\u304f\u3044\u3002<\/li>\n\n\n\n<li>\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u8907\u96d1\u306a\u305f\u3081\u3001\u5c02\u7528\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3084\u30ea\u30bd\u30fc\u30b9\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>UserZoom\u3092\u4ed6\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u7d71\u5408\u3059\u308b\u969b\u306e\u8ab2\u984c\u3092\u5831\u544a\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u3082\u3044\u308b\u3002<\/li>\n\n\n\n<li>\u3088\u308a\u67d4\u8edf\u306a\u30e6\u30fc\u30b6\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30ea\u30b5\u30fc\u30c1\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u6bd4\u3079\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30fb\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u9650\u5b9a\u7684<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<p>UserZoom\u306f\u3001\u5404\u30d3\u30b8\u30cd\u30b9\u306e\u7279\u5b9a\u306e\u30cb\u30fc\u30ba\u3068\u898f\u6a21\u306b\u57fa\u3065\u3044\u305f\u4fa1\u683c\u8a2d\u5b9a\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u901a\u5e38\u3001\u30e6\u30fc\u30b6\u30fc\u6570\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u6570\u3001\u5fc5\u8981\u306a\u6a5f\u80fd\u306a\u3069\u306e\u8981\u7d20\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u4fa1\u683c\u30d7\u30e9\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">15.\u30a4\u30f3\u30e2\u30fc\u30e1\u30f3\u30c8<\/h3>\n\n<p>InMoment\u306f\u3001\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7406\u89e3\u3057\u3001\u6539\u5584\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064<a href=\"https:\/\/www.questionpro.com\/blog\/customer-experience-software\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067<\/a>\u3042\u308b\u3002 \u9867\u5ba2\u306e\u58f0\uff08VoC\uff09\u30d7\u30ed\u30b0\u30e9\u30e0\u3001\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001\u4e88\u6e2c\u5206\u6790\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u6709\u610f\u7fa9\u306a\u6539\u5584\u3092\u63a8\u9032\u3057\u3001\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u5353\u8d8a\u3057\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/inmoment-voc-software.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u306e\u305f\u3081\u306e\u9867\u5ba2\u306e\u58f0\uff08VoC\uff09\u30d7\u30ed\u30b0\u30e9\u30e0<\/li>\n\n\n\n<li>\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u8abf\u67fb\u3068\u5206\u6790<\/li>\n\n\n\n<li>\u9867\u5ba2\u52d5\u5411\u3092\u628a\u63e1\u3059\u308b\u305f\u3081\u306e\u4e88\u6e2c\u5206\u6790<\/li>\n\n\n\n<li>\u9867\u5ba2\u4f53\u9a13\u3092\u53ef\u8996\u5316\u3059\u308b\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c4\u30fc\u30eb<\/li>\n\n\n\n<li>CRM\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30fb\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408<\/li>\n\n\n\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u4e2d\u5c0f\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u53c2\u5165\u30b3\u30b9\u30c8\u306e\u9ad8\u3055\u306f\u6cd5\u5916\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/li>\n\n\n\n<li>\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u8907\u96d1\u306a\u305f\u3081\u3001\u5c02\u7528\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3084\u30ea\u30bd\u30fc\u30b9\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001InMoment\u3068\u4ed6\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u306b\u8ab2\u984c\u304c\u3042\u308b\u3068\u5831\u544a\u3057\u3066\u3044\u308b\u3002<\/li>\n\n\n\n<li>\u3059\u3079\u3066\u306e\u30e6\u30fc\u30b6\u30fc\u304c\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3092\u5341\u5206\u306b\u6d3b\u7528\u3067\u304d\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308b<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<p>\u30c7\u30fc\u30bf\u91cf\u3068\u6a5f\u80fd\u306b\u5fdc\u3058\u3066\u3055\u307e\u3056\u307e\u306a\u6599\u91d1\u30d7\u30e9\u30f3\u3092\u63d0\u4f9b\u3057\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/enterprise-feedback-management-software\/\">\u4f01\u696d\u5411\u3051\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u306f<\/a>\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u3092\u8a2d\u5b9a\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">16.\u8a55\u5224<\/h3>\n\n<p>\u30ec\u30d4\u30e5\u30c6\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u4f01\u696d\u304c\u30aa\u30f3\u30e9\u30a4\u30f3\u30ec\u30d3\u30e5\u30fc\u3001\u8abf\u67fb\u3001\u304a\u3088\u3073\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u76e3\u8996\u304a\u3088\u3073\u7ba1\u7406\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u5f37\u529b\u306a\u30ec\u30d4\u30e5\u30c6\u30fc\u30b7\u30e7\u30f3\u7ba1\u7406\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u305d\u306e\u30ec\u30d3\u30e5\u30fc\u751f\u6210\u3001\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u3001\u304a\u3088\u3073\u7af6\u5408\u30d9\u30f3\u30c1\u30de\u30fc\u30ad\u30f3\u30b0\u6a5f\u80fd\u3067\u3001\u8a55\u5224\u306f\u3001\u7d44\u7e54\u304c\u52b9\u679c\u7684\u306b\u5f7c\u3089\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u8a55\u5224\u3068\u9867\u5ba2\u4f53\u9a13\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30ec\u30d3\u30e5\u30fc\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u30c4\u30fc\u30eb<\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u58f0\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306e\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790<\/li>\n\n\n\n<li>\u597d\u610f\u7684\u306a\u30ec\u30d3\u30e5\u30fc\u3092\u4fc3\u3059\u30ec\u30d3\u30e5\u30fc\u751f\u6210\u6a5f\u80fd<\/li>\n\n\n\n<li>\u7af6\u5408\u30d9\u30f3\u30c1\u30de\u30fc\u30ad\u30f3\u30b0<\/li>\n\n\n\n<li>\u30ed\u30fc\u30ab\u30eb\u30fb\u30d3\u30b8\u30cd\u30b9\u30fb\u30ea\u30b9\u30c6\u30a3\u30f3\u30b0\u7ba1\u7406<\/li>\n\n\n\n<li>\u4eba\u6c17\u306e\u30ec\u30d3\u30e5\u30fc\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306e\u7d71\u5408<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u898f\u6a21\u306b\u5fdc\u3058\u305f\u30ec\u30d3\u30e5\u30fc\u306e\u7ba1\u7406\u3068\u5bfe\u5fdc\u306b\u8ab2\u984c\u304c\u3042\u308b\u3068\u5831\u544a\u3057\u3066\u3044\u308b\u3002<\/li>\n\n\n\n<li>\u4ed6\u306e\u30ec\u30d4\u30e5\u30c6\u30fc\u30b7\u30e7\u30f3\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u6bd4\u8f03\u3059\u308b\u3068\u3001\u7d71\u5408\u6a5f\u80fd\u304c\u5236\u9650\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>\u9ad8\u5ea6\u306a\u5206\u6790\u304a\u3088\u3073\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u306b\u306f\u3001\u3088\u308a\u9ad8\u3044\u6599\u91d1\u30d7\u30e9\u30f3\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<p>\u6599\u91d1\u306f\u57fa\u672c\u6a5f\u80fd\u3067\u6708\u984d100\u30c9\u30eb\u304b\u3089\u3001\u5927\u4f01\u696d\u5411\u3051\u306b\u306f\u30ab\u30b9\u30bf\u30e0\u30d7\u30e9\u30f3\u3082\u7528\u610f\u3055\u308c\u3066\u3044\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">17.Zoho\u30c7\u30b9\u30af<\/h3>\n\n<p>Zoho Desk\u306f\u3001\u4f01\u696d\u304c\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u4eba\u6c17\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304a\u3088\u3073<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%8a%e3%83%ac%e3%83%83%e3%82%b8%e3%83%9e%e3%83%8d%e3%82%b8%e3%83%a1%e3%83%b3%e3%83%88%e3%82%b7%e3%82%b9%e3%83%86%e3%83%a0%e3%80%82%e3%81%9d%e3%82%8c%e3%81%af%e4%bd%95%e3%81%a7%e3%81%82%e3%82%8b\/\">\u30ca\u30ec\u30c3\u30b8\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0<\/a>\u3067\u3059\u3002\u305d\u306e\u30c1\u30b1\u30c3\u30c6\u30a3\u30f3\u30b0\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u7ba1\u7406\u3001\u304a\u3088\u3073\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30b5\u30dd\u30fc\u30c8\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u3092\u5408\u7406\u5316\u3057\u3001\u5fdc\u7b54\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Zoho-Desk-1.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u7ba1\u7406\u3059\u308b\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/li>\n\n\n\n<li>\u81ea\u52d5\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u3088\u308b\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0<\/li>\n\n\n\n<li>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u306e\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u7ba1\u7406<\/li>\n\n\n\n<li>E\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u96fb\u8a71\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306e\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30fb\u30b5\u30dd\u30fc\u30c8<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u6307\u6a19\u3092\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306e\u5206\u6790\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9<\/li>\n\n\n\n<li>CRM\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30fb\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u306b\u5236\u9650\u304c\u3042\u308b\u3068\u306e\u5831\u544a\u304c\u3042\u3063\u305f\u3002<\/li>\n\n\n\n<li>\u7d71\u5408\u6a5f\u80fd\u306f\u3001\u4ed6\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u307b\u3069\u5805\u7262\u3067\u306f\u306a\u3044\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/li>\n\n\n\n<li>\u9ad8\u5ea6\u306a\u6a5f\u80fd\u306b\u306f\u3001\u8ffd\u52a0\u8cbb\u7528\u307e\u305f\u306f\u4e0a\u4f4d\u306e\u6599\u91d1\u30d7\u30e9\u30f3\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<p>\u4fa1\u683c\u306f\u30d9\u30fc\u30b7\u30c3\u30af\u30d7\u30e9\u30f3\u30671\u30e6\u30fc\u30b6\u30fc\u3042\u305f\u308a\u6708\u984d\u7d0414\u30c9\u30eb\u304b\u3089\u3067\u3001\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3084\u5927\u898f\u6a21\u306a\u30c1\u30fc\u30e0\u5411\u3051\u306b\u4e0a\u4f4d\u30d7\u30e9\u30f3\u304c\u7528\u610f\u3055\u308c\u3066\u3044\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">18.\u30cf\u30a4\u30d0\u30fc<\/h3>\n\n<p>Hiver\u306f\u3001\u4f01\u696d\u304c\u96fb\u5b50\u30e1\u30fc\u30eb\u5bfe\u5fdc\u3067\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u3001\u5171\u6709\u53d7\u4fe1\u30c8\u30ec\u30a4\u3092\u7ba1\u7406\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u30e1\u30fc\u30eb\u306e\u59d4\u4efb\u3001\u5272\u308a\u5f53\u3066\u3001\u8ffd\u8de1\u306a\u3069\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30e1\u30fc\u30eb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5408\u7406\u5316\u3057\u3001\u5fdc\u7b54\u6642\u9593\u3092\u6539\u5584\u3057\u3001\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u5171\u540c\u30e1\u30fc\u30eb\u5bfe\u5fdc\u306e\u305f\u3081\u306e\u5171\u6709\u53d7\u4fe1\u7bb1\u7ba1\u7406<\/li>\n\n\n\n<li>\u96fb\u5b50\u30e1\u30fc\u30eb\u306e\u59d4\u4efb\u3068\u5272\u308a\u5f53\u3066\u6a5f\u80fd<\/li>\n\n\n\n<li>\u52b9\u7387\u7684\u306a\u554f\u984c\u89e3\u6c7a\u306e\u305f\u3081\u306e\u81ea\u52d5\u30e1\u30fc\u30eb\u30ef\u30fc\u30af\u30d5\u30ed\u30fc<\/li>\n\n\n\n<li>\u30e1\u30fc\u30eb\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\u3092\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\u3059\u308b\u305f\u3081\u306e\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9<\/li>\n\n\n\n<li>CRM\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30fb\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408<\/li>\n\n\n\n<li>\u30c1\u30fc\u30e0\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u8abf\u6574\u306e\u305f\u3081\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30c4\u30fc\u30eb<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3068\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u306b\u5236\u9650\u304c\u3042\u308b\u3068\u306e\u5831\u544a\u304c\u3042\u308a\u307e\u3057\u305f\u3002<\/li>\n\n\n\n<li>\u7d71\u5408\u6a5f\u80fd\u306f\u3001\u4ed6\u306e\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u307b\u3069\u5805\u7262\u3067\u306f\u306a\u3044\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/li>\n\n\n\n<li>\u9ad8\u5ea6\u306a\u6a5f\u80fd\u306b\u306f\u3001\u8ffd\u52a0\u8cbb\u7528\u307e\u305f\u306f\u4e0a\u4f4d\u306e\u6599\u91d1\u30d7\u30e9\u30f3\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<p>\u6709\u6599\u30d7\u30e9\u30f3\u306f15\u30c9\u30eb\u304b\u3089\u3002\u30d7\u30ed\u30d7\u30e9\u30f3($49)\u3068\u30a8\u30ea\u30fc\u30c8\u30d7\u30e9\u30f3($79)\u3082\u3042\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">19.\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9CRM<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/salesforce-integration.html\">Salesforce CRM<\/a>\u306f\u3001\u55b6\u696d\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u306e\u7ba1\u7406\u3092\u652f\u63f4\u3059\u308b\u3001\u696d\u754c\u6700\u9ad8\u5cf0\u306e\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u30ea\u30fc\u30c9\u7ba1\u7406\u3001\u30d1\u30a4\u30d7\u30e9\u30a4\u30f3\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u5f37\u56fa\u306a\u9867\u5ba2\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5927\u898f\u6a21\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Salesforce-marketing-cloud-digital-experience-platforms.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u7ba1\u7406\u3059\u308b\u5305\u62ec\u7684\u306aCRM<\/li>\n\n\n\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306e\u305f\u3081\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306e\u30b5\u30fc\u30d3\u30b9\u30fb\u30af\u30e9\u30a6\u30c9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/li>\n\n\n\n<li>\u9867\u5ba2\u52d5\u5411\u3092\u628a\u63e1\u3059\u308b\u305f\u3081\u306e\u4e88\u6e2c\u5206\u6790<\/li>\n\n\n\n<li>ERP\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30fb\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u9867\u5ba2\u4f53\u9a13\u7ba1\u7406\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u7279\u306b\u4e88\u7b97\u304c\u9650\u3089\u308c\u3066\u3044\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u3001\u53c2\u5165\u30b3\u30b9\u30c8\u304c\u9ad8\u3044\u3002<\/li>\n\n\n\n<li>\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u8907\u96d1\u306a\u305f\u3081\u3001\u5927\u898f\u6a21\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3084\u30ea\u30bd\u30fc\u30b9\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>\u4ed6\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u304c\u96e3\u3057\u3044\u5834\u5408\u304c\u3042\u308b<\/li>\n\n\n\n<li>\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u7279\u5b9a\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306b\u5bfe\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30fb\u30aa\u30d7\u30b7\u30e7\u30f3\u306e\u5236\u9650\u3092\u5831\u544a\u3057\u3066\u3044\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<p>\u5404\u7d44\u7e54\u306e\u5177\u4f53\u7684\u306a\u30cb\u30fc\u30ba\u3068\u898f\u6a21\u306b\u5fdc\u3058\u305f\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u3092\u63d0\u4f9b\u3002 \u4fa1\u683c\u306f\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">20.\u30b5\u30c8\u30e1\u30c8\u30ea\u30c3\u30af\u30b9<\/h3>\n\n<p>\u3053\u308c\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6e2c\u5b9a\u3057\u3001\u6539\u5584\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u9867\u5ba2\u7d4c\u9a13\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u30d7\u30ed\u30b0\u30e9\u30e0\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3001\u4e88\u6e2c\u5206\u6790\u306a\u3069\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u6709\u610f\u7fa9\u306a\u6539\u5584\u3092\u63a8\u9032\u3057\u3001\u9577\u671f\u7684\u306a\u9867\u5ba2\u95a2\u4fc2\u3092\u80b2\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>NPS\uff08\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff09\u306e\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\u3068\u5206\u6790<\/li>\n\n\n\n<li>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u306e\u305f\u3081\u306e\u9867\u5ba2\u306e\u58f0\uff08VoC\uff09\u30d7\u30ed\u30b0\u30e9\u30e0<\/li>\n\n\n\n<li>\u30c8\u30ec\u30f3\u30c9\u4e88\u6e2c\u306e\u305f\u3081\u306e\u4e88\u6e2c\u5206\u6790<\/li>\n\n\n\n<li>\u554f\u984c\u89e3\u6c7a\u306e\u305f\u3081\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30fb\u30a2\u30e9\u30fc\u30c8<\/li>\n\n\n\n<li>CRM\u3084\u305d\u306e\u4ed6\u306e\u4f01\u696d\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408<\/li>\n\n\n\n<li>\u9867\u5ba2\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u3092\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306e\u30ec\u30dd\u30fc\u30c8\u3068\u5206\u6790<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u3088\u308a\u5805\u7262\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u6bd4\u8f03\u3059\u308b\u3068\u3001\u7d71\u5408\u6a5f\u80fd\u304c\u9650\u5b9a\u7684\u3067\u3042\u308b\u3002<\/li>\n\n\n\n<li>\u6599\u91d1\u30d7\u30e9\u30f3\u306f\u3001\u4e2d\u5c0f\u4f01\u696d\u3084\u65b0\u8208\u4f01\u696d\u306b\u306f\u9069\u3057\u3066\u3044\u306a\u3044\u5834\u5408\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>\u5b9f\u65bd\u30d7\u30ed\u30bb\u30b9\u306b\u306f\u6642\u9593\u304c\u304b\u304b\u308a\u3001\u30ea\u30bd\u30fc\u30b9\u3092\u5fc5\u8981\u3068\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<p>\u30e6\u30fc\u30b6\u30fc\u6570\u3001\u5fc5\u8981\u306a\u6a5f\u80fd\u3001\u30b5\u30dd\u30fc\u30c8\u306e\u30ec\u30d9\u30eb\u306a\u3069\u306e\u8981\u7d20\u306b\u57fa\u3065\u3044\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u6599\u91d1\u30d7\u30e9\u30f3\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">21.\u30e9\u30a4\u30d6\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/h3>\n\n<p>LiveAgent \u306f\u3001\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u304a\u3088\u3073\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3042\u308a\u3001\u30ab\u30b9\u30bf\u30de \u30b5\u30dd\u30fc\u30c8 \u30c1\u30fc\u30e0\u307e\u305f\u306f\u30ab\u30b9\u30bf\u30de \u30b5\u30fc\u30d3\u30b9 \u30c1\u30fc\u30e0\u304c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30ab\u30b9\u30bf\u30de \u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u305d\u306e\u30c1\u30b1\u30c3\u30c6\u30a3\u30f3\u30b0\u3001\u30c1\u30e3\u30c3\u30c8\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u304a\u3088\u3073\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u7ba1\u7406\u6a5f\u80fd\u306f\u3001\u7d44\u7e54\u304c\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u308f\u305f\u3063\u3066\u3001\u8fc5\u901f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u3001\u52b9\u7387\u7684\u306a\u30ab\u30b9\u30bf\u30de \u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u7ba1\u7406\u3059\u308b\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/li>\n\n\n\n<li>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u9867\u5ba2\u5bfe\u8a71\u306e\u305f\u3081\u306e\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8<\/li>\n\n\n\n<li>\u81ea\u52d5\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u3088\u308b\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0<\/li>\n\n\n\n<li>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u306e\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u7ba1\u7406<\/li>\n\n\n\n<li>E\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u96fb\u8a71\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306e\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30fb\u30b5\u30dd\u30fc\u30c8<\/li>\n\n\n\n<li>CRM\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30fb\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5fdc\u7b54\u6642\u9593\u306b\u6642\u6298\u9045\u5ef6\u3084\u554f\u984c\u304c\u767a\u751f\u3059\u308b\u3068\u306e\u5831\u544a\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>\u4ed6\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306e\u7d71\u5408\u306f\u8907\u96d1\u306a\u5834\u5408\u304c\u3042\u308b<\/li>\n\n\n\n<li>\u9ad8\u5ea6\u306a\u6a5f\u80fd\u306b\u306f\u3001\u8ffd\u52a0\u8cbb\u7528\u307e\u305f\u306f\u4e0a\u4f4d\u306e\u6599\u91d1\u30d7\u30e9\u30f3\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u4fa1\u683c\u8a2d\u5b9a\u3067\u3059\uff1a<\/strong><\/p>\n\n<p>\u6599\u91d1\u306f\u30d9\u30fc\u30b7\u30c3\u30af\u30d7\u30e9\u30f3\u30671\u30e6\u30fc\u30b6\u30fc\u3042\u305f\u308a\u6708\u984d\u7d049\u30c9\u30eb\u304b\u3089\u3002<\/p>\n\n<p>\u3053\u308c\u3089\u306eCEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30b7\u30b9\u30c6\u30e0\u3092\u7406\u89e3\u3057\u3001\u5f37\u5316\u3059\u308b\u4e0a\u3067\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002\u9069\u5207\u306aCEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u6295\u8cc7\u3059\u308b\u3053\u3068\u3067\u3001\u3042\u3089\u3086\u308b\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u9577\u671f\u7684\u306a\u9867\u5ba2\u306e\u6210\u529f\u3068\u6301\u7d9a\u7684\u306a\u6210\u9577\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 <\/p>\n\n<p>\u307e\u305f\u3001QuestionPro\u304c\u51fa\u7248\u3057\u305f<a href=\"https:\/\/www.questionpro.com\/blog\/idea-management-software\/\">\u30a2\u30a4\u30c7\u30a2\u7ba1\u7406\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u3064\u3044\u3066\u3082<\/a>\u5b66\u3076\u3053\u3068\u304c\u3067\u304d\u307e\u3059\uff01<\/p>\n\n<h2 class=\"wp-block-heading\">QuestionPro\u304c\u6700\u826f\u306e\u9078\u629e\u3067\u3042\u308b\u7406\u7531<\/h2>\n\n<p>QuestionPro\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u7406\u7531\u304b\u3089\u3001\u6700\u9ad8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\uff08CEM\uff09\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e1\u3064\u3068\u3057\u3066\u969b\u7acb\u3063\u3066\u3044\u307e\u3059\uff1a<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/QuestionPro-CX-3.jpg\" alt=\"\"\/><\/figure>\n\n<h3 class=\"wp-block-heading\">1.\u5305\u62ec\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406<\/h3>\n\n<p>QuestionPro\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u6295\u7968\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30d5\u30a9\u30fc\u30e0\u3092\u901a\u3058\u3066\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306e\u5805\u7262\u306a\u30c4\u30fc\u30eb\u7fa4\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u306e\u5305\u62ec\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">2.\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8<\/h3>\n\n<p>QuestionPro\u306e\u9ad8\u5ea6\u306a\u5206\u6790\u6a5f\u80fd\uff1a<\/p>\n\n<ul>\n<li>\u4f01\u696d\u306f\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5206\u6790\u3057\u3001\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3068\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u30fb\u30c4\u30fc\u30eb\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u95a2\u9023\u3059\u308b\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u306e\u8ffd\u8de1\u3092\u7c21\u7d20\u5316\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u5305\u62ec\u7684\u306a\u5206\u6790\u306b\u3088\u308a\u3001\u6539\u5584\u70b9\u3092\u5bb9\u6613\u306b\u7279\u5b9a\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">3.\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30b5\u30dd\u30fc\u30c8<\/h3>\n\n<p>QuestionPro\u306f\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u304a\u308a\u3001\u4f01\u696d\u306f\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u304a\u3088\u3073\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u3092\u542b\u3080\u3055\u307e\u3056\u307e\u306a\u30bd\u30fc\u30b9\u304b\u3089\u6d1e\u5bdf\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u3069\u3053\u306b\u3044\u3066\u3082\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u8ffd\u8de1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u3088\u308a\u7dcf\u5408\u7684\u306a\u30d3\u30e5\u30fc\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">4.\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3068\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3<\/h3>\n\n<p>QuestionPro\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u55dc\u597d\u3001\u4eba\u53e3\u7d71\u8a08\u3001\u304a\u3088\u3073\u884c\u52d5\u306b\u57fa\u3065\u3044\u3066\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u9867\u5ba2\u3068\u306e\u4f1a\u8a71\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u30ec\u30d9\u30eb\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u3088\u308a\u9069\u5207\u3067\u9b45\u529b\u7684\u306a\u4f53\u9a13\u3092\u9867\u5ba2\u306b\u63d0\u4f9b\u3057\u3001\u6700\u7d42\u7684\u306b\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">5.\u4e88\u6e2c\u5206\u6790<\/h3>\n\n<p>QuestionPro\u306f\u3001\u4e88\u6e2c\u5206\u6790\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3068\u884c\u52d5\u3092\u4e88\u6e2c\u3059\u308b\u306e\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u3053\u306e\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u50be\u5411\u3092\u7279\u5b9a\u3057\u3001\u7d50\u679c\u3092\u4e88\u6e2c\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u5148\u624b\u3092\u6253\u3064\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">6.\u7d71\u5408\u80fd\u529b<\/h3>\n\n<p>QuestionPro\u306f\u3001\u4ed6\u306e\u30b7\u30b9\u30c6\u30e0\u3084\u30c4\u30fc\u30eb\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3067\u304d\u307e\u3059\u3002\u7d71\u5408\u306b\u306f\u4ee5\u4e0b\u304c\u542b\u307e\u308c\u307e\u3059\uff1a <\/p>\n\n<ul>\n<li>CRM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3002<\/li>\n\n\n\n<li>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30dd\u30fc\u30c8\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/li>\n<\/ul>\n\n<p>\u3053\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u3068\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u7d71\u4e00\u3055\u308c\u305f\u30d3\u30e5\u30fc\u304c\u78ba\u4fdd\u3055\u308c\u3001\u4f01\u696d\u306f\u3059\u3079\u3066\u306e\u9867\u5ba2\u63a5\u70b9\u3067\u4e00\u8cab\u6027\u306e\u3042\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u3002<\/p>\n\n<p>QuestionPro\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u52b9\u679c\u7684\u306b\u53ce\u96c6\u3001\u5206\u6790\u3001\u6d3b\u7528\u3067\u304d\u308b\u4f7f\u3044\u3084\u3059\u3044CEM\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6c42\u3081\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u6700\u826f\u306e\u9078\u629e\u80a2\u3067\u3059\u3002QuestionPro\u306f\u3001\u305d\u306e\u9ad8\u5ea6\u306a\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u306e\u53d6\u308a\u7d44\u307f\u3092\u5411\u4e0a\u3055\u305b\u3001\u9577\u671f\u7684\u306a\u6210\u529f\u3092\u4fc3\u9032\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u5c0e\u5165\u65b9\u6cd5<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\uff08CEM\uff09\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u5c0e\u5165\u306b\u306f\u3001\u7d44\u7e54\u5168\u4f53\u3067\u5c0e\u5165\u3068\u6d3b\u7528\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306e\u91cd\u8981\u306a\u30b9\u30c6\u30c3\u30d7\u304c\u3044\u304f\u3064\u304b\u3042\u308a\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u52b9\u679c\u7684\u306b\u5c0e\u5165\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\uff1a <\/p>\n\n<h3 class=\"wp-block-heading\">1.\u76ee\u7684\u3068\u76ee\u6a19\u3092\u660e\u78ba\u306b\u3059\u308b\uff1a<\/h3>\n\n<p>CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u5c0e\u5165\u3059\u308b\u76ee\u7684\u3068\u76ee\u6a19\u3092\u660e\u78ba\u306b\u3059\u308b\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3001\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u7387\u306e\u5411\u4e0a\u3001\u30d6\u30e9\u30f3\u30c9\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306e\u5411\u4e0a\u306a\u3069\u3001\u4f55\u3092\u9054\u6210\u3057\u305f\u3044\u306e\u304b\u3092\u660e\u78ba\u306b\u3059\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">2.\u30cb\u30fc\u30ba\u8abf\u67fb\u3092\u884c\u3046\uff1a<\/h3>\n\n<p>\u7d44\u7e54\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u306e\u73fe\u72b6\u3092\u8a55\u4fa1\u3059\u308b\u3002CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u304c\u5bfe\u51e6\u53ef\u80fd\u306a\u75db\u70b9\u3001\u6539\u5584\u3059\u3079\u304d\u9818\u57df\u3001\u304a\u3088\u3073\u65e2\u5b58\u306e\u30d7\u30ed\u30bb\u30b9\u306b\u304a\u3051\u308b\u30ae\u30e3\u30c3\u30d7\u3092\u7279\u5b9a\u3059\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">3.\u9069\u5207\u306a\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u8abf\u67fb\u3057\u3001\u9078\u629e\u3059\u308b\uff1a<\/h3>\n\n<p>\u8cb4\u793e\u306e\u76ee\u7684\u3068\u30cb\u30fc\u30ba\u306b\u5408\u81f4\u3059\u308b\u3001\u5229\u7528\u53ef\u80fd\u306aCEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u8abf\u67fb\u3057\u3001\u691c\u8a0e\u3059\u308b\uff1a<\/p>\n\n<ul>\n<li>\u7279\u5fb4<\/li>\n\n\n\n<li>\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u3002<\/li>\n\n\n\n<li>\u4f7f\u3044\u52dd\u624b\u306e\u826f\u3055\u3002<\/li>\n\n\n\n<li>\u7d71\u5408\u80fd\u529b\u3002<\/li>\n\n\n\n<li>\u4fa1\u683c\u8a2d\u5b9a\u3002<\/li>\n\n\n\n<li>\u5305\u62ec\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u3068\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30fb\u30ea\u30bd\u30fc\u30b9<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">4.\u5229\u5bb3\u95a2\u4fc2\u8005\u3092\u5dfb\u304d\u8fbc\u3080\uff1a<\/h3>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001IT\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u90e8\u9580\u306e\u4e3b\u8981\u306a\u5229\u5bb3\u95a2\u4fc2\u8005\u3092\u610f\u601d\u6c7a\u5b9a\u30d7\u30ed\u30bb\u30b9\u306b\u53c2\u52a0\u3055\u305b\u308b\u3002CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u5c0e\u5165\u306b\u5bfe\u3059\u308b\u5f7c\u3089\u306e\u8cdb\u540c\u3068\u652f\u6301\u3092\u5f97\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">5.\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\uff1a<\/h3>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u7dca\u5bc6\u306b\u9023\u643a\u3057\u3001\u304a\u5ba2\u69d8\u72ec\u81ea\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u30b7\u30b9\u30c6\u30e0\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3066\u8a2d\u5b9a\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u306f\u4ee5\u4e0b\u304c\u542b\u307e\u308c\u307e\u3059\uff1a <\/p>\n\n<ul>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u7dca\u5bc6\u306b\u9023\u643a\u3057\u3001\u304a\u5ba2\u69d8\u72ec\u81ea\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u30b7\u30b9\u30c6\u30e0\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3066\u8a2d\u5b9a\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u306f\u4ee5\u4e0b\u304c\u542b\u307e\u308c\u307e\u3059\uff1a <\/li>\n\n\n\n<li>\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u5b9a\u7fa9<\/li>\n\n\n\n<li>\u81ea\u52d5\u5316\u30eb\u30fc\u30eb\u306e\u78ba\u7acb<\/li>\n\n\n\n<li>CRM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30c4\u30fc\u30eb\u306a\u3069\u3001\u4ed6\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u7d71\u5408\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">6.\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3068\u6559\u80b2\u3092\u63d0\u4f9b\u3059\u308b\uff1a<\/h3>\n\n<p>CEM \u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u52b9\u679c\u7684\u306b\u4f7f\u7528\u3059\u308b\u305f\u3081\u306b\u3001\u5f93\u696d\u54e1\u304c\u5341\u5206\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u53d7\u3051\u3089\u308c\u308b\u3088\u3046\u306b\u3059\u308b\u3002\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30bb\u30c3\u30b7\u30e7\u30f3\u3001\u30ef\u30fc\u30af\u30b7\u30e7\u30c3\u30d7\u3001\u30ea\u30bd\u30fc\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u306b\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u7279\u5fb4\u3084\u6a5f\u80fd\u3092\u7406\u89e3\u3057\u3066\u3082\u3089\u3046\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">7.\u30d1\u30a4\u30ed\u30c3\u30c8\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u5b9f\u65bd<\/h3>\n\n<p>CEM \u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u7d44\u7e54\u5168\u4f53\u306b\u5c55\u958b\u3059\u308b\u524d\u306b\u3001\u5c11\u4eba\u6570\u306e\u30e6\u30fc\u30b6\u30fc\u30b0\u30eb\u30fc\u30d7\u307e\u305f\u306f\u7279\u5b9a\u306e\u90e8\u7f72\u5185\u3067\u8a66\u9a13\u7684\u306b\u5c0e\u5165\u3059\u308b\u3002\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u96c6\u3081\u3001\u554f\u984c\u3084\u8ab2\u984c\u3092\u7279\u5b9a\u3057\u3001\u672c\u683c\u5c0e\u5165\u524d\u306b\u5fc5\u8981\u306a\u8abf\u6574\u3092\u884c\u3046\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">8.\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u56f3\u308a\u3001\u63a1\u7528\u3092\u4fc3\u9032\u3059\u308b\uff1a<\/h3>\n\n<p>CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u5229\u70b9\u3092\u7d44\u7e54\u5168\u4f53\u306e\u5f93\u696d\u54e1\u306b\u4f1d\u3048\u308b\u3002\u3069\u306e\u3088\u3046\u306b\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u6539\u5584\u3057\u3001\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u3092\u5f37\u5316\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u306b\u8ca2\u732e\u3059\u308b\u304b\u3092\u5f37\u8abf\u3059\u308b\u3002\u7a4d\u6975\u7684\u306a\u53c2\u52a0\u3068\u63a1\u7528\u3092\u4fc3\u3059\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">9.\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u76e3\u8996\u3068\u6e2c\u5b9a\uff1a<\/h3>\n\n<p>CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u5c0e\u5165\u306e\u52b9\u679c\u3092\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306e\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u3092\u9078\u629e\u3059\u308b\uff1a<\/p>\n\n<ul>\n<li><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff1a<\/strong>\u5168\u4f53\u7684\u306a\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u6539\u5584\u70b9\u3092\u76e3\u8996\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u9867\u5ba2\u7dad\u6301\u7387\uff1a<\/strong>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u628a\u63e1\u3057\u3001\u9867\u5ba2\u7dad\u6301\u306b\u5f71\u97ff\u3059\u308b\u8981\u56e0\u3092\u7279\u5b9a\u3059\u308b\u305f\u3081\u306e\u8ffd\u8de1\u8abf\u67fb\u3002<\/li>\n\n\n\n<li><strong>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u5fdc\u7b54\u6642\u9593\uff1a<\/strong>\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u30bf\u30a4\u30e0\u30ea\u30fc\u306b\u5bfe\u5fdc\u3057\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306e\u6307\u6a19\u3002<\/li>\n<\/ul>\n\n<p>\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u7528\u3057\u3066\u3001\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3044\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u8abf\u6574\u3092\u884c\u3046\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">10.\u7d99\u7d9a\u7684\u6539\u5584\uff1a<\/h3>\n\n<p>CEM \u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u4f7f\u7528\u3092\u7d99\u7d9a\u7684\u306b\u8a55\u4fa1\u3057\u3001\u6700\u9069\u5316\u3059\u308b\u3002\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6c42\u3081\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\u3092\u30ec\u30d3\u30e5\u30fc\u3057\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u304c\u63d0\u4f9b\u3059\u308b\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3084\u65b0\u6a5f\u80fd\u3092\u5b9f\u88c5\u3059\u308b\u3002CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3078\u306e\u6295\u8cc7\u4fa1\u5024\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306b\u3001\u7d99\u7d9a\u7684\u306b\u9032\u6b69\u3059\u308b\u6587\u5316\u3092\u53d7\u3051\u5165\u308c\u308b\u3002  <\/p>\n\n<p>\u3053\u308c\u3089\u306e\u30b9\u30c6\u30c3\u30d7\u306b\u5f93\u3046\u3053\u3068\u3067\u3001\u4f01\u696d\u306fCEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u52b9\u679c\u7684\u306b\u5c0e\u5165\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u3001\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u3092\u4fc3\u9032\u3057\u3001\u4eca\u65e5\u306e\u5e02\u5834\u3067\u7af6\u4e89\u529b\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u7d50\u8ad6<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u4eca\u65e5\u306e\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u5e02\u5834\u3067\u512a\u4f4d\u306b\u7acb\u3068\u3046\u3068\u3059\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u6975\u3081\u3066\u91cd\u8981\u3067\u3059\u3002\u3053\u306eCX\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30b5\u30dd\u30fc\u30c8\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3001\u4e88\u6e2c\u5206\u6790\u306a\u3069\u306e\u5305\u62ec\u7684\u306a\u6a5f\u80fd\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3042\u3089\u3086\u308b\u5074\u9762\u3092\u7406\u89e3\u3001\u5206\u6790\u3001\u6700\u9069\u5316\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002 <\/p>\n\n<p>\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u554f\u984c\u89e3\u6c7a\u3001\u6700\u9069\u5316\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3001\u30c7\u30fc\u30bf\u4e3b\u5c0e\u306e\u610f\u601d\u6c7a\u5b9a\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u80b2\u6210\u3057\u3001\u7af6\u4e89\u529b\u3092\u7372\u5f97\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u7d71\u5408\u6a5f\u80fd\u3068\u62e1\u5f35\u6027\u306b\u3088\u308a\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u3084\u696d\u7a2e\u306e\u4f01\u696d\u304c\u5229\u7528\u3057\u3084\u3059\u304f\u3001\u9069\u5fdc\u3057\u3084\u3059\u3044\u3082\u306e\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<p>CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u512a\u5148\u3057\u3001\u5404\u90e8\u9580\u306e\u9023\u643a\u3092\u56f3\u308a\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u3092\u63a8\u9032\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u3001\u53ce\u76ca\u3001\u52b9\u7387\u3001\u9577\u671f\u7684\u306a\u6210\u529f\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u4f01\u696d\u304c\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u512a\u5148\u3059\u308b\u3088\u3046\u306b\u306a\u308b\u306b\u3064\u308c\u3001\u4eca\u65e5\u306e\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u306a\u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u3067\u512a\u4f4d\u306b\u7acb\u3064\u305f\u3081\u306b\u306f\u3001\u5805\u7262\u306aCEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3078\u306e\u6295\u8cc7\u304c\u4e0d\u53ef\u6b20\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<p><\/p><p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"> <button>\u3082\u3063\u3068\u8a73\u3057\u304f<\/button> <\/a> <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=blog\" target=\"_blank\" rel=\"noopener\"> <button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button> <\/a><\/p>\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1716451880230\"><strong class=\"schema-faq-question\">\u9867\u5ba2\u7d4c\u9a13\u7ba1\u7406\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u306f\u4f55\u304b\uff1f<\/strong> <p class=\"schema-faq-answer\"><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u306f<\/strong>\u3001\u4f01\u696d\u304c\u3055\u307e\u3056\u307e\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3084\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u9867\u5ba2\u306b\u63d0\u4f9b\u3059\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3084\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7ba1\u7406\u30fb\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u3053\u3068\u3067\u3042\u308b\u3002<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1716451881571\"><strong class=\"schema-faq-question\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306fCRM\u304b\uff1f<\/strong> <p class=\"schema-faq-answer\">\u3044\u3044\u3048\u3001<strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/strong>\uff08CX\uff09\u306fCRM\u3068\u306f\u7570\u306a\u308a\u307e\u3059\u3002<br><br><strong>CX\uff1a<br><strong>CRM\uff1a<\/strong>\u9867\u5ba2\u30c7\u30fc\u30bf\u3068\u9867\u5ba2\u95a2\u4fc2\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3068\u6226\u7565\u3002<\/strong><\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1716451882315\"><strong class=\"schema-faq-question\">\u9867\u5ba2\u7d4c\u9a13\u7ba1\u7406\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u91cd\u8981\u6027\u3068\u306f<\/strong> <p class=\"schema-faq-answer\"><br><br><strong>1<strong>. 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