{"id":1006404,"date":"2024-04-26T14:00:00","date_gmt":"2024-04-26T21:00:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/nps%e8%aa%bf%e6%9f%bb%e3%83%97%e3%83%a9%e3%83%83%e3%83%88%e3%83%95%e3%82%a9%e3%83%bc%e3%83%a0%ef%bc%9a%e7%a8%ae%e9%a1%9e%e3%80%81%e3%83%92%e3%83%b3%e3%83%88%e3%80%8111%e3%81%ae%e3%83%99%e3%82%b9\/"},"modified":"2025-02-12T05:12:09","modified_gmt":"2025-02-12T12:12:09","slug":"nps%e8%aa%bf%e6%9f%bb%e3%83%97%e3%83%a9%e3%83%83%e3%83%88%e3%83%95%e3%82%a9%e3%83%bc%e3%83%a0%ef%bc%9a%e7%a8%ae%e9%a1%9e%e3%80%81%e3%83%92%e3%83%b3%e3%83%88%e3%80%8111%e3%81%ae%e3%83%99%e3%82%b9","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/nps%e8%aa%bf%e6%9f%bb%e3%83%97%e3%83%a9%e3%83%83%e3%83%88%e3%83%95%e3%82%a9%e3%83%bc%e3%83%a0%ef%bc%9a%e7%a8%ae%e9%a1%9e%e3%80%81%e3%83%92%e3%83%b3%e3%83%88%e3%80%8111%e3%81%ae%e3%83%99%e3%82%b9\/","title":{"rendered":"NPS\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\uff1a\u7a2e\u985e\u3001\u30d2\u30f3\u30c8\u300111\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\uff06\u30c4\u30fc\u30eb"},"content":{"rendered":"\n<p>\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u3068\u9867\u5ba2\u6e80\u8db3\u306e\u305f\u3081\u306e\u6700\u3082\u5f37\u529b\u306a\u30c4\u30fc\u30eb\u3068\u306a\u308b\u3001NPS\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u4e16\u754c\u3078\u3088\u3046\u3053\u305d\u3002\u4eca\u65e5\u306e\u8d85\u7af6\u4e89\u7684\u306a\u72b6\u6cc1\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u7406\u89e3\u3057\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u306f\u3001\u5358\u306b\u91cd\u8981\u3067\u3042\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u5e02\u5834\u3067\u751f\u304d\u6b8b\u308a\u6210\u529f\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u3002 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<\/p>\n\n<p>\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u306e\u8a08\u7b97\u5f0f\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3042\u308b\uff1a<\/p>\n\n<p><strong>NPS\uff1d\u4fc3\u9032\u8005\u306e\u5272\u5408-\u975e\u63a8\u5968\u8005\u306e\u5272\u5408<\/strong><\/p>\n\n<p>\u30b9\u30b3\u30a2\u306f-100\u304b\u3089\uff0b100\u306e\u7bc4\u56f2\u3067\u3001\u30b9\u30b3\u30a2\u304c\u9ad8\u3044\u307b\u3069\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u6e80\u8db3\u5ea6\u304c\u9ad8\u3044\u3053\u3068\u3092\u610f\u5473\u3059\u308b\u3002NPS\u304c\u30d7\u30e9\u30b9\u3067\u3042\u308b\u3053\u3068\u306f\u3001\u305d\u306e\u30d3\u30b8\u30cd\u30b9\u304c\u63a8\u9032\u6d3e\u3092\u5426\u5b9a\u6d3e\u3088\u308a\u3082\u591a\u304f\u62b1\u3048\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u5506\u3057\u3001\u7d39\u4ecb\u3084\u30ea\u30d4\u30fc\u30c8\u3092\u901a\u3058\u305f\u6210\u9577\u306b\u30d7\u30e9\u30b9\u306b\u5bc4\u4e0e\u3059\u308b\u5fe0\u5b9f\u306a\u9867\u5ba2\u57fa\u76e4\u3092\u6709\u3057\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3053\u3068\u3092\u610f\u5473\u3059\u308b\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">NPS\u8abf\u67fb\u3068\u306f\u4f55\u304b\uff1f<\/h2>\n\n<p>NPS\uff08Net Promoter Score\uff09\u8abf\u67fb\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6e2c\u5b9a\u3057\u3001\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u30d6\u30e9\u30f3\u30c9\u306b\u5bfe\u3059\u308b\u5168\u4f53\u7684\u306a\u6e80\u8db3\u5ea6\u3092\u6e2c\u308b\u305f\u3081\u306b\u5e83\u304f\u4f7f\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u4e00\u822c\u7684\u306b\u306f\u3001\u56de\u7b54\u8005\u306b\u305d\u306e\u4f1a\u793e\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u4ed6\u306e\u4eba\u306b\u3069\u306e\u3088\u3046\u306b\u85a6\u3081\u308b\u304b\u30920\u304b\u308910\u306eNPS\u30b9\u30b1\u30fc\u30eb\u3067\u8a55\u4fa1\u3057\u3066\u3082\u3089\u30461\u3064\u306e\u8cea\u554f\u3067\u69cb\u6210\u3055\u308c\u3066\u3044\u307e\u3059\u3002 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<\/li>\n\n\n\n<li>\u96e2\u53cd\u8005\uff08\u30b9\u30b3\u30a20\uff5e6\uff09\uff1a\u4e0d\u6e80\u306e\u3042\u308b\u9867\u5ba2\u3067\u3001\u305d\u306e\u4f01\u696d\u3092\u63a8\u85a6\u3059\u308b\u53ef\u80fd\u6027\u306f\u4f4e\u304f\u3001\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u53e3\u30b3\u30df\u304c\u5e83\u304c\u308a\u3001\u4f01\u696d\u306e\u8a55\u5224\u304c\u4f4e\u4e0b\u3059\u308b\u53ef\u80fd\u6027\u3082\u3042\u308b\u3002<\/li>\n<\/ol>\n\n<p>\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u306f\u3001\u56de\u7b54\u7387\u304b\u3089\u6e1b\u70b9\u8005\u306e\u5272\u5408\u3092\u5dee\u3057\u5f15\u3044\u3066\u6c7a\u5b9a\u3055\u308c\u308b\u3002\u3053\u308c\u306f\u3001-100\uff08\u56de\u7b54\u8005\u5168\u54e1\u304c\u6e1b\u70b9\u8005\u306e\u5834\u5408\uff09\u304b\u3089+100\uff08\u56de\u7b54\u8005\u5168\u54e1\u304c\u63a8\u9032\u8005\u306e\u5834\u5408\uff09\u306e\u7bc4\u56f2\u3067\u3042\u308b\u3002 <\/p>\n\n<p>NPS\u8abf\u67fb\u306f\u3001\u4f01\u696d\u306b\u9867\u5ba2\u611f\u60c5\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u3001\u6539\u5584\u306e\u305f\u3081\u306e\u9818\u57df\u3092\u7279\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002NPS\u3092\u9577\u671f\u7684\u306b\u8ffd\u8de1\u3057\u3001NPS\u8abf\u67fb\u30c4\u30fc\u30eb\u3092\u696d\u754c\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3068\u6bd4\u8f03\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u81ea\u793e\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8a55\u4fa1\u3057\u3001\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u306e\u512a\u5148\u9806\u4f4d\u3092\u6c7a\u3081\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u6226\u7565\u3092\u63a8\u9032\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p>\u3055\u3089\u306b\u3001NPS\u8abf\u67fb\u306f\u3001\u9867\u5ba2\u306e\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u3092\u6bce\u65e5\u6e2c\u5b9a\u3057\u3001\u5909\u5316\u3059\u308b\u9867\u5ba2\u30cb\u30fc\u30ba\u306b\u4fca\u654f\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u63d0\u4f9b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002NPS\u8abf\u67fb\u3092\u6e2c\u5b9a\u3057\u4f7f\u7528\u3059\u308b\u7406\u7531\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3044\u3001\u30ea\u30bd\u30fc\u30b9\u3092\u52b9\u679c\u7684\u306b\u914d\u5206\u3057\u3001\u5e02\u5834\u3067\u306e\u5dee\u5225\u5316\u3092\u56f3\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">NPS\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306f\uff1f<\/h2>\n\n<p>NPS\uff08Net Promoter Score\uff09\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306f\u3001NPS\u8abf\u67fb\u306e\u4f5c\u6210\u3001\u914d\u4fe1\u3001\u5206\u6790\u3092\u5bb9\u6613\u306b\u3059\u308b\u305f\u3081\u306b\u8a2d\u8a08\u3055\u308c\u305f\u30c7\u30b8\u30bf\u30eb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3084\u30c4\u30fc\u30eb\u306e\u3053\u3068\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u901a\u5e38\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u8abf\u67fb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3001\u81ea\u52d5\u914d\u4fe1\u65b9\u6cd5\uff08E\u30e1\u30fc\u30eb\u3084SMS\u306a\u3069\uff09\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30c7\u30fc\u30bf\u53ce\u96c6\u3001\u5805\u7262\u306a\u5206\u6790\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 <\/p>\n\n<p>NPS\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u30b9\u30b3\u30a2\u306b\u57fa\u3065\u3044\u3066\u56de\u7b54\u8005\u3092\u63a8\u9032\u6d3e\u3001\u6d88\u6975\u6d3e\u3001\u5426\u5b9a\u6d3e\u306b\u5206\u985e\u3057\u3001\u652f\u6301\u3092\u4fc3\u3057\u305f\u308a\u61f8\u5ff5\u306b\u5bfe\u51e6\u3057\u305f\u308a\u3068\u3044\u3063\u305f\u7684\u3092\u7d5e\u3063\u305f\u884c\u52d5\u3092\u53ef\u80fd\u306b\u3059\u308b\u3002\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30eb\u30fc\u30d7\u3092\u8fc5\u901f\u306b\u9589\u3058\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u304c\u5411\u4e0a\u3057\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u6d1e\u5bdf\u304c\u5f97\u3089\u308c\u307e\u3059\u3002 <\/p>\n\n<ul>\n<li><strong>\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3<\/strong>\uff1a\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u3001\u30d1\u30c3\u30b7\u30d6\u3001\u30c7\u30c8\u30e9\u30af\u30bf\u30fc\u3092\u7279\u5b9a\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>\u76ee\u6a19\u3068\u3059\u308b\u884c\u52d5<\/strong>\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u306e\u652f\u6301\u3092\u4fc3\u3057\u3001\u30c7\u30c8\u30e9\u30af\u30bf\u30fc\u306e\u61f8\u5ff5\u306b\u5bfe\u51e6\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30eb\u30fc\u30d7\u306e\u9589\u9396<\/strong>\uff1a\u9867\u5ba2\u306e\u610f\u898b\u306b\u5bfe\u3059\u308b\u8fc5\u901f\u306a\u5bfe\u5fdc\u3092\u78ba\u4fdd\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>\u30a4\u30f3\u30b5\u30a4\u30c8\u306e\u751f\u6210<\/strong>\uff1a\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u8cb4\u91cd\u306a\u30c7\u30fc\u30bf\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p>NPS\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6e2c\u5b9a\u3057\u3001\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3057\u3001\u5b9f\u7528\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u3044\u3066\u7d99\u7d9a\u7684\u306a\u6539\u5584\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u3092\u63a8\u9032\u3059\u308b\u305f\u3081\u306e\u5305\u62ec\u7684\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u8abf\u67fb\u306e\u7a2e\u985e<\/h2>\n\n<p>\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u8abf\u67fb\u306b\u306f\u69d8\u3005\u306a\u5f62\u614b\u304c\u3042\u308a\u3001\u305d\u308c\u305e\u308c\u304c\u4f01\u696d\u7279\u6709\u306e\u30cb\u30fc\u30ba\u3084\u55dc\u597d\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001NPS\u8abf\u67fb\u306e\u4e3b\u306a\u7a2e\u985e\u3092\u7d39\u4ecb\u3057\u307e\u3059\uff1a <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/07\/types-of-net-promoter-score-nps-survey.jpg\" alt=\"&#x30CD;&#x30C3;&#x30C8;&#x30FB;&#x30D7;&#x30ED;&#x30E2;&#x30FC;&#x30BF;&#x30FC;&#x30FB;&#x30B9;&#x30B3;&#x30A2;&#x8ABF;&#x67FB;\"\/><\/figure>\n\n<h3 class=\"wp-block-heading\">1.\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30f3NPS\u8abf\u67fb<\/h3>\n\n<p>\u9867\u5ba2\u3068\u4f01\u696d\u3068\u306e\u9593\u306e\u7279\u5b9a\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3084\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30f3\u304c\u3001\u3053\u3046\u3057\u305f\u8abf\u67fb\u306e\u5f15\u304d\u91d1\u3068\u306a\u308b\u3002\u4f8b\u3048\u3070\u3001\u8cfc\u5165\u5f8c\u3001\u30b5\u30dd\u30fc\u30c8\u96fb\u8a71\u5b8c\u4e86\u5f8c\u3001\u6765\u5e97\u5f8c\u3001\u9867\u5ba2\u306f\u305d\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30f3NPS\u8abf\u67fb\u3092\u53d7\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">2.NPS\u95a2\u4fc2\u8abf\u67fb<\/h3>\n\n<p>\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u30b7\u30c3\u30d7NPS\u8abf\u67fb\u306f\u3001\u5bfe\u8c61\u7bc4\u56f2\u304c\u3088\u308a\u5e83\u304f\u3001\u30d6\u30e9\u30f3\u30c9\u3084\u7d44\u7e54\u306b\u5bfe\u3059\u308b\u5168\u4f53\u7684\u306a\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u8a55\u4fa1\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u308b\u3002\u3053\u306e\u3088\u3046\u306a<a href=\"https:\/\/www.questionpro.com\/blog\/customer-satisfaction-survey-software\/\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306f<\/a>\u3001\u901a\u5e38\u3001\u3088\u308a\u9577\u671f\u9593\u306b\u308f\u305f\u3063\u3066\u611f\u60c5\u3092\u6e2c\u5b9a\u3057\u3001\u56db\u534a\u671f\u3054\u3068\u3084\u5e74\u3054\u3068\u306a\u3069\u5b9a\u671f\u7684\u306b\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001\u6642\u9593\u306e\u7d4c\u904e\u306b\u4f34\u3046\u9867\u5ba2\u306e\u8a8d\u8b58\u306e\u5909\u5316\u3092\u8ffd\u8de1\u3057\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">3.\u30b5\u30fc\u30d3\u30b9\u6642\u70b9\u306b\u304a\u3051\u308bNPS\u8abf\u67fb<\/h3>\n\n<ul>\n<li>\u30dd\u30a4\u30f3\u30c8\u30fb\u30aa\u30d6\u30fb\u30b5\u30fc\u30d3\u30b9\u306eNPS\u8abf\u67fb\u306f\u3001\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u76f4\u5f8c\u306b\u5b9f\u65bd\u3055\u308c\u308b\u3002<\/li>\n\n\n\n<li>\u4f53\u9a13\u304c\u65b0\u9bae\u306a\u3046\u3061\u306b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u63a5\u5ba2\u696d\u3001\u5c0f\u58f2\u696d\u3001\u533b\u7642\u696d\u754c\u3067\u3088\u304f\u4f7f\u308f\u308c\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">4.\u30af\u30ed\u30fc\u30ba\u30c9\u30fb\u30eb\u30fc\u30d7NPS\u8abf\u67fb<\/h3>\n\n<p>\u30af\u30ed\u30fc\u30ba\u30c9\u30fb\u30eb\u30fc\u30d7\u306eNPS\u8abf\u67fb\u3067\u306f\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5bc4\u305b\u305f\u9867\u5ba2\u3001\u7279\u306b\u96e2\u53cd\u8005\u306e\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3092\u884c\u3044\u3001\u5f7c\u3089\u306e\u61f8\u5ff5\u306b\u5bfe\u51e6\u3057\u3001\u5f7c\u3089\u304c\u906d\u9047\u3057\u305f\u53ef\u80fd\u6027\u306e\u3042\u308b\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3002\u3053\u306e\u3088\u3046\u306a\u7a4d\u6975\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u3078\u306e\u732e\u8eab\u3092\u793a\u3057\u3001\u9867\u5ba2\u96e2\u308c\u3092\u9632\u3050\u306e\u306b\u5f79\u7acb\u3064\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">5.\u30d9\u30f3\u30c1\u30de\u30fc\u30afNPS\u8abf\u67fb<\/h3>\n\n<ul>\n<li>\u30d9\u30f3\u30c1\u30de\u30fc\u30afNPS\u8abf\u67fb\u3067\u306f\u3001\u4f01\u696d\u306eNPS\u30b9\u30b3\u30a2\u3092\u696d\u754c\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3084\u7af6\u5408\u4ed6\u793e\u306e\u30b9\u30b3\u30a2\u3068\u6bd4\u8f03\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u540c\u696d\u4ed6\u793e\u306b\u5bfe\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u306e\u9806\u4f4d\u3092\u793a\u3059\u3053\u3068\u3067\u3001\u30b3\u30f3\u30c6\u30af\u30b9\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u7af6\u4e89\u529b\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u6539\u5584\u304c\u5fc5\u8981\u306a\u5206\u91ce\u306e\u7279\u5b9a\u3092\u652f\u63f4\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<p>NPS\u8abf\u67fb\u306e\u5404\u30bf\u30a4\u30d7\u306f\u3001\u305d\u308c\u305e\u308c\u9855\u8457\u306a\u76ee\u7684\u3092\u679c\u305f\u3057\u3001\u9867\u5ba2\u611f\u60c5\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3001\u6e80\u8db3\u5ea6\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30d3\u30b8\u30cd\u30b9\u306e\u76ee\u7684\u3068\u512a\u5148\u9806\u4f4d\u306b\u5fdc\u3058\u3066\u3001\u4f01\u696d\u306f\u3053\u308c\u3089\u306e\u8abf\u67fb\u30bf\u30a4\u30d7\u30921\u3064\u307e\u305f\u306f\u7d44\u307f\u5408\u308f\u305b\u3066\u5c0e\u5165\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u52b9\u679c\u7684\u306b\u6e2c\u5b9a\u30fb\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">NPS\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u6d3b\u7528\u3059\u308b9\u3064\u306e\u30d2\u30f3\u30c8<\/h2>\n\n<p>NPS\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u52b9\u679c\u7684\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9032\u6b69\u3059\u3079\u304d\u9818\u57df\u3092\u7279\u5b9a\u3057\u3001\u5168\u4f53\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u6709\u610f\u7fa9\u306a\u5909\u5316\u3092\u63a8\u9032\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u4f01\u696d\u304cNPS\u8abf\u67fb\u306e\u53d6\u308a\u7d44\u307f\u306e\u53ef\u80fd\u6027\u3092\u6700\u5927\u5316\u3059\u308b\u305f\u3081\u306e\u4e3b\u8981\u306a\u6226\u7565\u3092\u3044\u304f\u3064\u304b\u7d39\u4ecb\u3057\u307e\u3059\uff1a <\/p>\n\n<h3 class=\"wp-block-heading\">1.\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3059\u308b<\/h3>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306aNPS\u30b5\u30fc\u30d9\u30a4\u306f\u3001\u7279\u5b9a\u306e\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c8\u3084\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u5408\u308f\u305b\u3066\u3001\u7684\u3092\u7d5e\u3063\u305f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u3001\u6539\u5584\u306e\u305f\u3081\u306e\u3088\u308a\u9069\u5207\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">2.\u30bf\u30a4\u30df\u30f3\u30b0\u304c\u9375<\/h3>\n\n<p>\u8cfc\u5165\u5f8c\u3084\u30b5\u30dd\u30fc\u30c8\u5bfe\u5fdc\u5f8c\u306a\u3069\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6226\u7565\u7684\u306a\u30dd\u30a4\u30f3\u30c8\u3067\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u9001\u4fe1\u3057\u3001\u6700\u3082\u9069\u5207\u3067\u5b9f\u7528\u7684\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">3.\u30eb\u30fc\u30d7\u3092\u9589\u3058\u308b<\/h3>\n\n<p>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5bc4\u305b\u3066\u304f\u308c\u305f\u9867\u5ba2\u3001\u7279\u306b\u4e0d\u8a55\u3092\u8cb7\u3063\u3066\u3044\u308b\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u306f\u3001\u305d\u306e\u61f8\u5ff5\u306b\u5bfe\u51e6\u3057\u3001\u554f\u984c\u89e3\u6c7a\u3078\u306e\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u3092\u793a\u3059\u305f\u3081\u306b\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3092\u884c\u3046\u3002<\/p>\n\n<p>NPS\u8abf\u67fb\u7d50\u679c\u3092\u5b9a\u671f\u7684\u306b\u5206\u6790\u3057\u3001\u30ea\u30b9\u30af\u306e\u3042\u308b\u9867\u5ba2\u3001\u50be\u5411\u3001\u30d1\u30bf\u30fc\u30f3\u3092\u7279\u5b9a\u3059\u308b\u3002<\/p>\n\n<ul>\n<li>\u6539\u5584\u70b9\u3092\u660e\u78ba\u306b\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u5b9f\u884c\u53ef\u80fd\u306a\u6d1e\u5bdf\u3092\u5229\u7528\u3057\u3066\u3001\u5909\u5316\u3092\u5b9f\u884c\u306b\u79fb\u3059\u3002<\/li>\n\n\n\n<li>\u5168\u4f53\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u9ad8\u3081\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">5.\u7af6\u5408\u4ed6\u793e\u306b\u5bfe\u3059\u308b\u30d9\u30f3\u30c1\u30de\u30fc\u30af<\/h3>\n\n<p>NPS\u30b9\u30b3\u30a2\u3092\u696d\u754c\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3084\u7af6\u5408\u4ed6\u793e\u3068\u6bd4\u8f03\u3059\u308b\u3053\u3068\u3067\u3001\u81ea\u793e\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u628a\u63e1\u3057\u3001\u5dee\u5225\u5316\u306e\u6a5f\u4f1a\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">6.CRM\u3068\u306e\u7d71\u5408<\/h3>\n\n<p>NPS\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092CRM\u30b7\u30b9\u30c6\u30e0\u3068\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u4e00\u5143\u5316\u3057\u3001\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">7.\u30b9\u30bf\u30c3\u30d5\u306e\u80b2\u6210<\/h3>\n\n<p>NPS\u8abf\u67fb\u306e\u91cd\u8981\u6027\u3001\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u52b9\u679c\u7684\u306a\u89e3\u91c8\u3068\u5bfe\u5fdc\u65b9\u6cd5\u306b\u3064\u3044\u3066\u3001\u73fe\u5834\u306e\u30b9\u30bf\u30c3\u30d5\u3092\u6559\u80b2\u3059\u308b\u3002\u5f93\u696d\u54e1\u304c\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u3044\u3066\u884c\u52d5\u3057\u3001\u62c5\u5f53\u5206\u91ce\u306e\u6539\u5584\u3092\u63a8\u9032\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">8.\u7d4c\u6642\u7684\u50be\u5411\u306e\u76e3\u8996<\/h3>\n\n<p>\u76e3\u8996\u3057\u3001\u8ffd\u8de1\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\uff1a<\/p>\n\n<ul>\n<li>NPS\u30b9\u30b3\u30a2\u306e\u7d4c\u5e74\u5909\u5316\u3092\u8ffd\u8de1\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u306e\u5f71\u97ff\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u50be\u5411\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u306e\u9032\u6357\u72b6\u6cc1\u3092\u6e2c\u5b9a\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u3092\u8a55\u4fa1\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">9.\u7d99\u7d9a\u7684\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6c42\u3081\u308b<\/h3>\n\n<p>NPS\u8abf\u67fb\u30921\u56de\u9650\u308a\u306e\u3082\u306e\u3067\u306f\u306a\u304f\u3001\u7d99\u7d9a\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30eb\u30fc\u30d7\u3068\u3057\u3066\u5b9f\u65bd\u3059\u308b\u3002\u9032\u5316\u3059\u308b\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3084\u55dc\u597d\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u3001\u5b9a\u671f\u7684\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6c42\u3081\u308b\u3002 <\/p>\n\n<p>\u3053\u308c\u3089\u306e\u30d2\u30f3\u30c8\u306b\u5f93\u3046\u3053\u3068\u3067\u3001\u4f01\u696d\u306fNPS\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u52b9\u679c\u7684\u306b\u6d3b\u7528\u3057\u3001\u8cb4\u91cd\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\u3092\u63a8\u9032\u3057\u3001\u9577\u671f\u7684\u306a\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u30a2\u30c9\u30dc\u30ab\u30b7\u30fc\u3092\u80b2\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">11\u306e\u30d9\u30b9\u30c8NPS\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\uff06\u30c4\u30fc\u30eb<\/h2>\n\n<p>\u9069\u5207\u306a\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\u306f\u5927\u304d\u304f\u5909\u308f\u308a\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u4f01\u696d\u304c\u5b9f\u7528\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3057\u3001\u9867\u5ba2\u4e2d\u5fc3\u306e\u6226\u7565\u3092\u63a8\u9032\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3001\u30c8\u30c3\u30d711\u306eNPS\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u30c4\u30fc\u30eb\u306e\u53b3\u9078\u30ea\u30b9\u30c8\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">1.\u8cea\u554f\u30d7\u30ed<\/h3>\n\n<p><a href=\"https:\/\/questionpro.com\/\">QuestionPro\u306f<\/a>\u3001<a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\">NPS\u30a2\u30f3\u30b1\u30fc\u30c8\u306e<\/a>\u4f5c\u6210\u3001\u914d\u4fe1\u3001\u5206\u6790\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u6a5f\u80fd\u3092\u63d0\u4f9b\u3059\u308b\u591a\u6a5f\u80fd\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3068\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u5099\u3048\u305fQuestionPro\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u52b9\u679c\u7684\u306b\u89e3\u91c8\u3059\u308b\u3053\u3068\u3092\u5bb9\u6613\u306b\u3057\u307e\u3059\u3002 <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/QuestionPro.jpg\" alt=\"Questionpro-NPS-Survey-&#x30D7;&#x30E9;&#x30C3;&#x30C8;&#x30D5;&#x30A9;&#x30FC;&#x30E0;\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306aNPS\u8abf\u67fb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/li>\n\n\n\n<li>\u30de\u30eb\u30c1\u30c1\u30e3\u30f3\u30cd\u30eb\u914d\u4fe1\u30aa\u30d7\u30b7\u30e7\u30f3\uff08E\u30e1\u30fc\u30eb\u3001\u30a6\u30a7\u30d6\u3001\u30e2\u30d0\u30a4\u30eb\u306a\u3069\uff09\u3002<\/li>\n\n\n\n<li>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306eNPS\u30b9\u30b3\u30a2\u8a08\u7b97\u3002<\/li>\n\n\n\n<li>\u9ad8\u5ea6\u306a\u30ec\u30dd\u30fc\u30c8\u3068\u5206\u6790<\/li>\n\n\n\n<li>CRM\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u3002<\/li>\n\n\n\n<li>NPS\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u304f\u81ea\u52d5\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u30fb\u30a2\u30af\u30b7\u30e7\u30f3\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3092\u52b9\u679c\u7684\u306b\u4f7f\u7528\u3059\u308b\u306b\u306f\u3001\u3088\u308a\u591a\u304f\u306e\u52b4\u529b\u3068\u30ea\u30bd\u30fc\u30b9\u304c\u5fc5\u8981\u3068\u306a\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a<\/strong>\u6700\u3082\u4eba\u6c17\u306e\u3042\u308b\u30d7\u30e9\u30f3\u306f\u6708\u984d99\u30c9\u30eb\u304b\u3089\u3067\u3001\u30c1\u30fc\u30e0\u8ffd\u52a0\u306f83\u30c9\u30eb\u304b\u3089\u3067\u3059\u3002\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u5bfe\u5fdc\u3057\u305f\u4fa1\u683c\u8a2d\u5b9a\u304c\u53ef\u80fd\u3067\u3001\u7279\u5b9a\u306e\u30cb\u30fc\u30ba\u3092\u6301\u3064\u4f01\u696d\u306b\u306f\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u30aa\u30d7\u30b7\u30e7\u30f3\u3082\u7528\u610f\u3055\u308c\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">2.\u30af\u30aa\u30eb\u30c8\u30ea\u30af\u30b9<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/qualtrics-alternative\/\">Qualtrics\u306f<\/a>\u3001\u5805\u7262\u306aNPS\u8abf\u67fb\u6a5f\u80fd\u3092\u542b\u3080\u5305\u62ec\u7684\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u9ad8\u5ea6\u306a\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3001\u30c8\u30ec\u30f3\u30c9\u5206\u6790\u3001\u4e88\u6e2c\u30e2\u30c7\u30ea\u30f3\u30b0\u6a5f\u80fd\u306b\u3088\u308a\u3001Qualtrics\u306f\u4f01\u696d\u304c\u5b9f\u7528\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u767a\u898b\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3067\u6709\u610f\u7fa9\u306a\u6539\u5584\u3092\u63a8\u9032\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u9ad8\u5ea6\u306aNPS\u8abf\u67fb\u8a2d\u8a08\u80fd\u529b<\/li>\n\n\n\n<li>\u5805\u7262\u306a\u8abf\u67fb\u914d\u4fe1\u30aa\u30d7\u30b7\u30e7\u30f3\u3002<\/li>\n\n\n\n<li>\u6df1\u3044\u6d1e\u5bdf\u306e\u305f\u3081\u306e\u5f37\u529b\u306a\u5206\u6790\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>NPS\u306e\u50be\u5411\u3092\u4e88\u6e2c\u3059\u308b\u305f\u3081\u306e\u4e88\u6e2c\u5206\u6790\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3068\u6d1e\u5bdf\u306b\u6e80\u3061\u305f\u30ec\u30dd\u30fc\u30c8\u3002<\/li>\n\n\n\n<li>\u904b\u7528\u30c7\u30fc\u30bf\u540c\u671f\u306e\u305f\u3081\u306e\u4f01\u696d\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u8907\u96d1\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u3088\u3063\u3066\u306f\u5727\u5012\u3055\u308c\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/li>\n\n\n\n<li>\u4ed6\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u6bd4\u8f03\u3057\u3066\u9ad8\u3044\u4fa1\u683c\u8a2d\u5b9a\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30fb\u30aa\u30d7\u30b7\u30e7\u30f3\u306b\u306f\u5c02\u9580\u77e5\u8b58\u304c\u5fc5\u8981\u306a\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a\uff1a <\/strong>\u7d44\u7e54\u306e\u30cb\u30fc\u30ba\u3068\u898f\u6a21\u306b\u5fdc\u3058\u305f\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u3092\u63d0\u4f9b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">3.\u30b5\u30fc\u30d9\u30a4\u30e2\u30f3\u30ad\u30fc<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/surveymonkey-alternative\/\">SurveyMonkey<\/a>\u306f\u3001\u4e16\u754c\u4e2d\u3067\u6700\u3082\u4eba\u6c17\u306e\u3042\u308b\u30a2\u30f3\u30b1\u30fc\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e 1 \u3064\u3067\u3001\u5f37\u529b\u306a NPS \u8abf\u67fb\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u76f4\u611f\u7684\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u3001\u9ad8\u5ea6\u306a\u5206\u6790\u3001\u7d71\u5408\u30aa\u30d7\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u6e2c\u5b9a\u3001\u5206\u6790\u3001\u5411\u4e0a\u3092\u76ee\u6307\u3059\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u6700\u9069\u306a\u9078\u629e\u80a2\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/SurveyMonkey.jpg\" alt=\"&#x30B5;&#x30FC;&#x30D9;&#x30A4;&#x30E2;&#x30F3;&#x30AD;&#x30FC;-NPS-&#x30B5;&#x30FC;&#x30D9;&#x30A4;&#x30D7;&#x30E9;&#x30C3;&#x30C8;&#x30D5;&#x30A9;&#x30FC;&#x30E0;\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u4f7f\u3044\u3084\u3059\u3044NPS\u8abf\u67fb\u30d3\u30eb\u30c0\u30fc\u3002<\/li>\n\n\n\n<li>\u591a\u69d8\u306a\u8abf\u67fb\u914d\u5e03\u65b9\u6cd5\u3002<\/li>\n\n\n\n<li>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30ec\u30dd\u30fc\u30c8\u3068<a href=\"https:\/\/www.questionpro.com\/what-is-analysis-data-visualization.html\">\u30c7\u30fc\u30bf\u306e\u53ef\u8996\u5316<\/a>\u3002<\/li>\n\n\n\n<li>NPS\u306e\u50be\u5411\u3092\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3002<\/li>\n\n\n\n<li>\u4e00\u822c\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u30c4\u30fc\u30eb\u3068\u306e\u7d71\u5408\u3002<\/li>\n\n\n\n<li>\u30c1\u30fc\u30e0\u30d9\u30fc\u30b9\u306e\u5206\u6790\u306e\u305f\u3081\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u4ed6\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u6bd4\u8f03\u3057\u3066\u57fa\u672c\u7684\u306a\u5206\u6790\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30c4\u30fc\u30eb\u3068\u306e\u7d71\u5408\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u9650\u5b9a\u7684\u3002<\/li>\n\n\n\n<li>\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3092\u5229\u7528\u3059\u308b\u306b\u306f\u3001\u3088\u308a\u9ad8\u3044\u4fa1\u683c\u8a2d\u5b9a\u304c\u5fc5\u8981\u3067\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a <\/strong>SurveyMonkey \u3067\u306f\u3001\u57fa\u672c\u7684\u306a\u6a5f\u80fd\u3092\u6708\u984d\u7d0425\u30c9\u30eb\u304b\u3089\u5229\u7528\u3067\u304d\u308b\u3055\u307e\u3056\u307e\u306a\u6599\u91d1\u30d7\u30e9\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u304a\u308a\u3001\u4e0a\u4f4d\u30d7\u30e9\u30f3\u3067\u306f\u3088\u308a\u9ad8\u5ea6\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u3084\u5206\u6790\u6a5f\u80fd\u3092\u5229\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">4.\u30a6\u30fc\u30c8\u30ea\u30c3\u30af<\/h3>\n\n<p>Wootric\u306f\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u306e\u6e2c\u5b9a\u306b\u7279\u5316\u3057\u3001\u3053\u306e\u6307\u6a19\u306b\u7279\u5316\u3057\u305f\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u8abf\u67fb\u30c7\u30b6\u30a4\u30f3\u304b\u3089\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8ffd\u8de1\u307e\u3067\u3001Wootric\u306f\u3001\u4f01\u696d\u304c\u6642\u9593\u901a\u308a\u306b\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u30ad\u30e3\u30d7\u30c1\u30e3\u3001\u5206\u6790\u3001\u304a\u3088\u3073\u884c\u52d5\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>AI\u3092\u6d3b\u7528\u3057\u305fNPS\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3002<\/li>\n\n\n\n<li>\u8907\u6570\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u81ea\u52d5\u53ce\u96c6\u3002<\/li>\n\n\n\n<li><a href=\"https:\/\/www.questionpro.com\/features\/sentiment-analysis.html\">\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u306e<\/a>\u305f\u3081\u306e\u30c6\u30ad\u30b9\u30c8\u5206\u6790\u3002<\/li>\n\n\n\n<li>CRM\u304a\u3088\u3073\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u30c6\u30fc\u30de\u3068\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30aa\u30d7\u30b7\u30e7\u30f3\u3002<\/li>\n\n\n\n<li>\u30c9\u30ea\u30eb\u30c0\u30a6\u30f3\u6a5f\u80fd\u306b\u3088\u308b\u5b9f\u7528\u7684\u306a\u30ec\u30dd\u30fc\u30c8<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u57fa\u672c\u7684\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3<\/li>\n\n\n\n<li>\u5927\u4f01\u696d\u5411\u3051\u306e\u62e1\u5f35\u6027\u306f\u9650\u5b9a\u7684\u3002<\/li>\n\n\n\n<li>\u9ad8\u5ea6\u306a\u5206\u6790\u6a5f\u80fd\u306f\u3001\u4e0a\u4f4d\u30d7\u30e9\u30f3\u3067\u306e\u307f\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a <\/strong>\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u56de\u7b54\u6570\u3068\u5fc5\u8981\u306a\u6a5f\u80fd\u306b\u57fa\u3065\u3044\u3066\u3001\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u901a\u5e38\u3001\u53ce\u96c6\u3057\u305f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u91cf\u3084\u7d71\u5408\u6a5f\u80fd\u306a\u3069\u306e\u8ffd\u52a0\u6a5f\u80fd\u306b\u5fdc\u3058\u3066\u4fa1\u683c\u306f\u5909\u52d5\u3057\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">5.\u30b5\u30fc\u30d9\u30a4\u30b9\u30d1\u30ed\u30fc<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/blog\/ja\/surveysparrow-%e3%81%ae%e4%bb%a3%e6%9b%bf%e5%93%81%e3%83%88%e3%83%83%e3%83%97-5\/\">SurveySparrow\u306f<\/a>\u3001\u3088\u308a\u9ad8\u3044\u30a2\u30f3\u30b1\u30fc\u30c8\u56de\u7b54\u7387\u3068\u8c4a\u304b\u306a\u6d1e\u5bdf\u306b\u3064\u306a\u304c\u308b\u4f1a\u8a71\u578b\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u969b\u7acb\u3063\u3066\u3044\u307e\u3059\u3002NPS\u8abf\u67fb\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u7c21\u5358\u306b\u9b45\u529b\u7684\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u3001\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3092\u81ea\u52d5\u5316\u3057\u3001\u9577\u671f\u306b\u308f\u305f\u3063\u3066\u9867\u5ba2\u306e\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u3092\u8ffd\u8de1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/SurveySparrow.jpg\" alt=\"surveyparrow-NPS-&#x8ABF;&#x67FB;&#x30D7;&#x30E9;&#x30C3;&#x30C8;&#x30D5;&#x30A9;&#x30FC;&#x30E0;\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u4f1a\u8a71\u578bNPS\u8abf\u67fb\u306e\u8a2d\u8a08\u3002<\/li>\n\n\n\n<li>\u56de\u7b54\u8005\u306e\u5229\u4fbf\u6027\u3092\u9ad8\u3081\u308b\u30e2\u30d0\u30a4\u30eb\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u30a2\u30f3\u30b1\u30fc\u30c8<\/li>\n\n\n\n<li>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u3068\u5206\u6790<\/li>\n\n\n\n<li>NPS\u30b9\u30b3\u30a2\u306b\u57fa\u3065\u3044\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u30fb\u30a2\u30af\u30b7\u30e7\u30f3\u3002<\/li>\n\n\n\n<li>\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u88fd\u30c4\u30fc\u30eb\u3068\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u5b9f\u73fe\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u8cea\u554f\u306e\u7a2e\u985e\u304c\u9650\u3089\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u8abf\u67fb\u306e\u67d4\u8edf\u6027\u304c\u5236\u9650\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u4ed6\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306e\u7d71\u5408\u30aa\u30d7\u30b7\u30e7\u30f3\u306f\u9650\u3089\u308c\u3066\u3044\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/li>\n\n\n\n<li>\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u6a5f\u80fd\u306f\u3001\u4ed6\u306e\u30c4\u30fc\u30eb\u306b\u6bd4\u3079\u3001\u3088\u308a\u6df1\u3044\u3082\u306e\u3092\u5fc5\u8981\u3068\u3059\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u30d9\u30fc\u30b7\u30c3\u30af\u30d7\u30e9\u30f3\u306f\u6708\u984d39\u30c9\u30eb\u3001\u30b9\u30bf\u30fc\u30bf\u30fc\u30d7\u30e9\u30f3\u306f59\u30c9\u30eb\u304b\u3089\u3002\u305d\u306e\u4ed6\u3001\u30c1\u30fc\u30e0\u3084\u4f01\u696d\u5411\u3051\u306e\u69d8\u3005\u306a\u30d7\u30e9\u30f3\u304c\u3042\u308a\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">6.\u30a2\u30b9\u30af\u30ca\u30a4\u30b9\u30ea\u30fc<\/h3>\n\n<p>AskNicely\u306f\u3001NPS\u8abf\u67fb\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3092\u901a\u3058\u3066\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u3053\u3068\u306b\u6ce8\u529b\u3057\u3066\u3044\u307e\u3059\u3002AskNicely\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3001\u304a\u3088\u3073\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\u3092\u63d0\u4f9b\u3057\u3001\u4f01\u696d\u304c\u5f37\u56fa\u306a\u9867\u5ba2\u95a2\u4fc2\u3092\u69cb\u7bc9\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>NPS\u8abf\u67fb\u306f\u3001\u9ad8\u3044\u56de\u7b54\u7387\u304c\u5f97\u3089\u308c\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u308b\u3002<\/li>\n\n\n\n<li>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u81ea\u52d5\u53ce\u96c6\u3068\u30ea\u30de\u30a4\u30f3\u30c0\u30fc<\/li>\n\n\n\n<li>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306eNPS\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\u3068\u30ec\u30dd\u30fc\u30c8<\/li>\n\n\n\n<li>\u9867\u5ba2\u30c7\u30fc\u30bf\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306e\u7d71\u5408\u3002<\/li>\n\n\n\n<li>\u9589\u30eb\u30fc\u30d7\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3067\u3088\u308a\u6df1\u3044\u6d1e\u5bdf\u3092<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u4ed6\u306e\u3044\u304f\u3064\u304b\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u6bd4\u8f03\u3057\u3066\u9ad8\u3044\u4fa1\u683c\u8a2d\u5b9a\u3002<\/li>\n\n\n\n<li>CRM\u3084\u305d\u306e\u4ed6\u306e\u30c4\u30fc\u30eb\u3068\u306e\u7d71\u5408\u30aa\u30d7\u30b7\u30e7\u30f3\u306f\u9650\u3089\u308c\u3066\u3044\u308b\u3002<\/li>\n\n\n\n<li>\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u5236\u9650\u3055\u308c\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u4fa1\u683c\u306f\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">7.\u30be\u30f3\u30ab \u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/h3>\n\n<p>Zonka Feedback\u306f\u3001NPS\u8abf\u67fb\u6a5f\u80fd\u3092\u542b\u3080\u5305\u62ec\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002Zonka Feedback\u306f\u3001\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u3001\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u3001\u30ec\u30dd\u30fc\u30c8\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306a\u3069\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u5b9f\u7528\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3057\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u3092\u63a8\u9032\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Zonka-Feedback.jpg\" alt=\"zonka-feedback-nps-survey-platform\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306aNPS\u8abf\u67fb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8<\/li>\n\n\n\n<li>\u591a\u30c1\u30e3\u30f3\u30cd\u30eb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\uff08SMS\u3001E\u30e1\u30fc\u30eb\u3001\u30bf\u30d6\u30ec\u30c3\u30c8\u306a\u3069\uff09\u3002<\/li>\n\n\n\n<li>\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u306b\u3088\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30ec\u30dd\u30fc\u30c8<\/li>\n\n\n\n<li>\u4e00\u822c\u7684\u306aCRM\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30c4\u30fc\u30eb\u3068\u306e\u7d71\u5408\u3002<\/li>\n\n\n\n<li>\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u306e\u305f\u3081\u306e\u81ea\u52d5\u5316\u3055\u308c\u305f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3002<\/li>\n\n\n\n<li>\u5916\u51fa\u5148\u3067\u306e\u30c7\u30fc\u30bf\u53ce\u96c6\u306e\u305f\u3081\u306e\u30aa\u30d5\u30e9\u30a4\u30f3\u8abf\u67fb\u6a5f\u80fd\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u914d\u4fe1\u30c1\u30e3\u30cd\u30eb\u306e\u9078\u629e\u80a2\u304c\u9650\u3089\u308c\u3066\u3044\u308b\u3002<\/li>\n\n\n\n<li>\u9ad8\u5ea6\u306a\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u306b\u306f\u3001\u8ffd\u52a0\u306e\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u304c\u5fc5\u8981\u306a\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u30e6\u30fc\u30b6\u30fc\u306b\u3088\u3063\u3066\u306f\u3001\u4ed6\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u6bd4\u3079\u3066\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u304c\u76f4\u611f\u7684\u3067\u306a\u3044\u3068\u611f\u3058\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u30b9\u30bf\u30fc\u30bf\u30fc\u30d7\u30e9\u30f3\u306f\u6708\u984d49\u30c9\u30eb\u304b\u3089\u3001\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u30d7\u30e9\u30f3\u306f\u6708\u984d99\u30c9\u30eb\u304b\u3089\u3001\u30b0\u30ed\u30fc\u30b9\u30d7\u30e9\u30f3\u306f\u6708\u984d199\u30c9\u30eb\u304b\u3089\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">8.\u559c\u3073<\/h3>\n\n<p>Delighted \u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6e2c\u5b9a\u306b\u7279\u5316\u3057\u3001\u91cd\u8981\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u5b9f\u7528\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u308b\u305f\u3081\u306e NPS \u8abf\u67fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u540c\u793e\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u8abf\u67fb\u3001\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u3001\u4e00\u822c\u7684\u306aCRM\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>NPS\u8abf\u67fb\u306e\u7c21\u7d20\u5316\u3002<\/li>\n\n\n\n<li>\u30d3\u30b8\u30cd\u30b9\u30a2\u30d7\u30ea\uff08Slack\u3001Salesforce\u306a\u3069\uff09\u3068\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u7d71\u5408\u3002<\/li>\n\n\n\n<li>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u76e3\u8996\u3068\u30a2\u30e9\u30fc\u30c8<\/li>\n\n\n\n<li>NPS\u30b9\u30b3\u30a2\u306b\u57fa\u3065\u304f\u81ea\u52d5\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3002<\/li>\n\n\n\n<li>\u30c8\u30ec\u30f3\u30c9\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30aa\u30d7\u30b7\u30e7\u30f3<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u57fa\u672c\u7684\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3<\/li>\n\n\n\n<li>\u5927\u898f\u6a21\u306a\u8abf\u67fb\u5c55\u958b\u306e\u305f\u3081\u306e\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u306b\u9650\u754c\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>\u9ad8\u5ea6\u306a\u6a5f\u80fd\u306f\u4e0a\u4f4d\u30d7\u30e9\u30f3\u3067\u306e\u307f\u5229\u7528\u3067\u304d\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c <\/strong>\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30b9\u30bf\u30fc\u30bf\u30fc\u30d7\u30e9\u30f3\u306f\u6708\u984d17\u30c9\u30eb\u3001\u30d7\u30ec\u30df\u30a2\u30e0\u30d7\u30e9\u30f3\u306f\u6708\u984d224\u30c9\u30eb\u3001\u30d7\u30ec\u30df\u30a2\u30e0\u30d7\u30e9\u30b9\u30d7\u30e9\u30f3\u306f\u6708\u984d449\u30c9\u30eb\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">9.\u30b5\u30d0\u30a4\u30d0\u30eb<\/h3>\n\n<p>Survicate\u306f\u3001NPS\u8abf\u67fb\u6a5f\u80fd\u3084\u305d\u306e\u4ed6\u306e\u8abf\u67fb\u30bf\u30a4\u30d7\u3092\u63d0\u4f9b\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u305d\u306e\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3068\u9ad8\u5ea6\u306a\u30bf\u30fc\u30b2\u30c6\u30a3\u30f3\u30b0\u30aa\u30d7\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001Survicate\u306f\u4f01\u696d\u304c\u9069\u5207\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u9577\u671f\u7684\u306b\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u30c7\u30fc\u30bf\u99c6\u52d5\u578b\u306e\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3046\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Survicate.jpg\" alt=\"Survicate-NPS-Survey-&#x30D7;&#x30E9;&#x30C3;&#x30C8;&#x30D5;&#x30A9;&#x30FC;&#x30E0;\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30c9\u30e9\u30c3\u30b0\uff06\u30c9\u30ed\u30c3\u30d7\u306e\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u3092\u5099\u3048\u305f\u591a\u7528\u9014\u306eNPS\u8abf\u67fb\u30d3\u30eb\u30c0\u30fc\u3002<\/li>\n\n\n\n<li>E\u30e1\u30fc\u30eb\u3084\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306a\u3069\u3092\u901a\u3058\u3066\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u81ea\u52d5\u53ce\u96c6\u3002<\/li>\n\n\n\n<li>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u8ffd\u8de1\u3068\u30ec\u30dd\u30fc\u30c8<\/li>\n\n\n\n<li>CRM\u304a\u3088\u3073\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u306e\u7d71\u5408\u3002<\/li>\n\n\n\n<li>NPS\u30b9\u30b3\u30a2\u306b\u57fa\u3065\u304f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u30fb\u30a2\u30af\u30b7\u30e7\u30f3\u3002<\/li>\n\n\n\n<li>\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u52b9\u679c\u3092\u6700\u9069\u5316\u3059\u308bA\/B\u30c6\u30b9\u30c8<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u9ad8\u5ea6\u306a\u8abf\u67fb\u30ed\u30b8\u30c3\u30af\u306e\u30b5\u30dd\u30fc\u30c8\u306f\u9650\u5b9a\u7684\u3002<\/li>\n\n\n\n<li>\u4ed6\u306e\u30c4\u30fc\u30eb\u3068\u306e\u7d71\u5408\u30aa\u30d7\u30b7\u30e7\u30f3\u306f\u9650\u3089\u308c\u3066\u3044\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/li>\n\n\n\n<li>\u3088\u308a\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3092\u5229\u7528\u3059\u308b\u306b\u306f\u3001\u3088\u308a\u9ad8\u3044\u4fa1\u683c\u8a2d\u5b9a\u304c\u5fc5\u8981\u3067\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a <\/strong>\u6a5f\u80fd\u3068\u4f7f\u7528\u91cf\u306b\u5fdc\u3058\u305f\u6bb5\u968e\u7684\u306a\u4fa1\u683c\u8a2d\u5b9a\u3067\u3001\u5927\u898f\u6a21\u7d44\u7e54\u5411\u3051\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30d7\u30e9\u30f3\u3082\u7528\u610f\u3055\u308c\u3066\u3044\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">10.\u30b5\u30fc\u30d9\u30a4\u30fb\u30ad\u30a6\u30a4<\/h3>\n\n<p>Survey Kiwi \u306f\u3001NPS \u8abf\u67fb\u6a5f\u80fd\u3092\u63d0\u4f9b\u3059\u308b\u30b7\u30f3\u30d7\u30eb\u304b\u3064\u30d1\u30ef\u30d5\u30eb\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3001\u81ea\u52d5\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u30e1\u30fc\u30eb\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30ec\u30dd\u30fc\u30c8\u306b\u3088\u308a\u3001Survey Kiwi \u306f\u52b9\u679c\u7684\u306b\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6e2c\u5b9a\u3057\u3001\u5411\u4e0a\u3055\u305b\u308b\u30c4\u30fc\u30eb\u3092\u4f01\u696d\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u4f7f\u3044\u3084\u3059\u3044\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u8abf\u67fb\u4f5c\u6210\u30a6\u30a3\u30b6\u30fc\u30c9\u3002<\/li>\n\n\n\n<li>\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u3067\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u914d\u4fe1\uff08E\u30e1\u30fc\u30eb\u3001SMS\u3001\u30a6\u30a7\u30d6\u306a\u3069\uff09\u3002<\/li>\n\n\n\n<li>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306eNPS\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\u3068\u30ec\u30dd\u30fc\u30c8<\/li>\n\n\n\n<li>\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30c4\u30fc\u30eb\uff08Zapier\u3001Slack\u306a\u3069\uff09\u3068\u306e\u7d71\u5408\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u30c6\u30fc\u30de\u3068\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u30aa\u30d7\u30b7\u30e7\u30f3\u3002<\/li>\n\n\n\n<li>NPS\u30b9\u30b3\u30a2\u306b\u57fa\u3065\u304f\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u30fb\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u305f\u3081\u306e\u81ea\u52d5\u5316\u3055\u308c\u305f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30c4\u30fc\u30eb\u3068\u306e\u7d71\u5408\u306f\u9650\u5b9a\u7684\u3002<\/li>\n\n\n\n<li>\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u6a5f\u80fd\u306f\u3001\u4ed6\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u6bd4\u3079\u3066\u3088\u308a\u6df1\u3044\u3082\u306e\u304c\u5fc5\u8981\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/li>\n\n\n\n<li>\u9ad8\u5ea6\u306a\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u306b\u306f\u5c02\u9580\u77e5\u8b58\u304c\u5fc5\u8981\u306a\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u30d6\u30ed\u30f3\u30ba\u30d7\u30e9\u30f3\u306f\u6708\u984d9\u30c9\u30eb\u304b\u3089\u3001\u30b7\u30eb\u30d0\u30fc\u30d7\u30e9\u30f3\u306f\u6708\u984d39\u30c9\u30eb\u304b\u3089\u3001\u30b4\u30fc\u30eb\u30c9\u30d7\u30e9\u30f3\u306f\u6708\u984d69\u30c9\u30eb\u304b\u3089\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">11.\u30af\u30aa\u30e9\u30eb\u30fc<\/h3>\n\n<p>Qualaroo\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306eNPS\u8abf\u67fb\u6a5f\u80fd\u3092\u5099\u3048\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a4\u30f3\u30b5\u30a4\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u30bf\u30fc\u30b2\u30c3\u30c8\u8abf\u67fb\u3001\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u3001\u30c8\u30ec\u30f3\u30c9\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\u306a\u3069\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001Qualaroo\u306f\u3001\u4f01\u696d\u304c\u5b9f\u7528\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u6709\u610f\u7fa9\u306a\u6539\u5584\u3092\u63a8\u9032\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002 <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Qualaroo.jpg\" alt=\"qualaroo-nps-survey-platform\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u9867\u5ba2\u884c\u52d5\u306b\u57fa\u3065\u3044\u305f\u30bf\u30fc\u30b2\u30c3\u30c8NPS\u8abf\u67fb\u306e\u5c55\u958b\u3002<\/li>\n\n\n\n<li>\u52d5\u7684\u8abf\u67fb\u306e\u305f\u3081\u306e\u9ad8\u5ea6\u306a\u30ed\u30b8\u30c3\u30af\u3068\u5206\u5c90\u3002<\/li>\n\n\n\n<li>\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u306e\u305f\u3081\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u3002<\/li>\n\n\n\n<li>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306e\u7d71\u5408<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308b\u30d6\u30e9\u30f3\u30c9\u306e\u4e00\u8cab\u6027<\/li>\n\n\n\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u8abf\u67fb\u306e\u305f\u3081\u306e\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3068\u30bf\u30fc\u30b2\u30c6\u30a3\u30f3\u30b0\u6a5f\u80fd\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u4ed6\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u6bd4\u8f03\u3057\u3066\u57fa\u672c\u7684\u306a\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u914d\u4fe1\u30c1\u30e3\u30cd\u30eb\u306e\u9078\u629e\u80a2\u304c\u9650\u3089\u308c\u3066\u3044\u308b\u3002<\/li>\n\n\n\n<li>\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306b\u306f\u5236\u9650\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a <\/strong>Qualaroo \u306e\u4fa1\u683c\u8a2d\u5b9a\u306f\u3001\u5e74\u9593 100 \u4ef6\u306e\u56de\u7b54\u306b\u3064\u304d\u7d04 240 \u30c9\u30eb\u304b\u3089\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u4e0a\u4f4d\u306e\u30d7\u30e9\u30f3\u3067\u306f\u3001\u9ad8\u5ea6\u306a\u30bf\u30fc\u30b2\u30c6\u30a3\u30f3\u30b0\u30aa\u30d7\u30b7\u30e7\u30f3\u3084\u7d71\u5408\u6a5f\u80fd\u3092\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u307e\u3059\u3002 <\/p>\n\n<p>\u3053\u308c\u308911\u306eNPS\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u30c4\u30fc\u30eb\u306f\u3001\u591a\u69d8\u306a\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306b\u9069\u5408\u3059\u308b\u591a\u304f\u306e\u7279\u5fb4\u3068\u6a5f\u80fd\u6027\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u5c0f\u898f\u6a21\u306a\u65b0\u8208\u4f01\u696d\u3067\u3042\u308c\u3001\u591a\u56fd\u7c4d\u4f01\u696d\u3067\u3042\u308c\u3001\u9069\u5207\u306aNPS\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u6295\u8cc7\u3059\u308b\u3053\u3068\u3067\u3001\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u5f15\u304d\u51fa\u3057\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u80b2\u6210\u3057\u3001\u4eca\u65e5\u306e\u5e02\u5834\u74b0\u5883\u306b\u304a\u3051\u308b\u6301\u7d9a\u53ef\u80fd\u306a\u6210\u9577\u3092\u4fc3\u9032\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p>QuestionPro\u306e\u65b0\u3057\u3044\u30d6\u30ed\u30b0\u3067\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/customer-loyalty-software\/\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u95a2\u3059\u308b<\/a>\u6709\u76ca\u306a\u6d1e\u5bdf\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306b\u3064\u3044\u3066\u306e\u8003\u3048\u65b9\u304c\u5909\u308f\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\uff01 <\/p>\n\n<h2 class=\"wp-block-heading\">\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u91cd\u8981\u6027<\/h2>\n\n<p>NPS\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u4e0d\u53ef\u6b20\u306a\u306e\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/net-promoter-score-tools\/\">NPS\u8abf\u67fb<\/a>\u30c4\u30fc\u30eb\u304c\u4f01\u696d\u306b\u9867\u5ba2\u611f\u60c5\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306b\u95a2\u3059\u308b\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3059\u308b\u304b\u3089\u3067\u3042\u308b\u3002NPS\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u91cd\u8981\u6027\u306f\u3001\u305d\u306e\u80fd\u529b\u306b\u3042\u308a\u307e\u3059\uff1a <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/07\/importance-of-net-promoter-score-nps-survey-platform.jpg\" alt=\"&#x30CD;&#x30C3;&#x30C8;&#x30FB;&#x30D7;&#x30ED;&#x30E2;&#x30FC;&#x30BF;&#x30FC;&#x30FB;&#x30B9;&#x30B3;&#x30A2;&#xFF08;NPS&#xFF09;-&#x30B5;&#x30FC;&#x30D9;&#x30A4;&#x30FB;&#x30D7;&#x30E9;&#x30C3;&#x30C8;&#x30D5;&#x30A9;&#x30FC;&#x30E0;&#x306E;&#x91CD;&#x8981;&#x6027;\"\/><\/figure>\n\n<h3 class=\"wp-block-heading\">1.\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u6e2c\u5b9a<\/h3>\n\n<p>NPS\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u30a2\u30c9\u30dc\u30ab\u30b7\u30fc\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306e\u6a19\u6e96\u5316\u3055\u308c\u305f\u6307\u6a19\u3092\u63d0\u4f9b\u3057\u3001\u4f01\u696d\u306f\u9867\u5ba2\u611f\u60c5\u3092\u5b9a\u91cf\u5316\u3057\u3001\u7d4c\u6642\u7684\u306a\u5909\u5316\u3092\u8ffd\u8de1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">2.\u6539\u5584\u70b9\u306e\u7279\u5b9a<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/blog\/customer-feedback-tools\/\">\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092<\/a>\u53ce\u96c6\u3059\u308b\u3053\u3068\u3067\u3001NPS\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u5f31\u70b9\u3084\u4e0d\u6e80\u306e\u3042\u308b\u5206\u91ce\u3092\u7279\u5b9a\u3057\u3001\u4f01\u696d\u306f\u6539\u5584\u306e\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u3001\u7a4d\u6975\u7684\u306b\u554f\u984c\u306b\u5bfe\u51e6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">3.\u9867\u5ba2\u4e2d\u5fc3\u306e\u610f\u601d\u6c7a\u5b9a<\/h3>\n\n<p>NPS\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u53ef\u80fd\u306b\u3059\u308b\u3053\u3068<\/p>\n\n<ul>\n<li>\u4f01\u696d\u304c\u8cb4\u91cd\u306a\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3046\u3002<\/li>\n\n\n\n<li>\u6226\u7565\u3068\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u304c\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3068\u55dc\u597d\u306b\u5408\u81f4\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">4.\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u4fc3\u9032<\/h3>\n\n<p>NPS\u8abf\u67fb\u3092\u901a\u3058\u3066\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6c42\u3081\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u58f0\u306b\u8033\u3092\u50be\u3051\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u80b2\u307f\u3001\u3088\u308a\u5f37\u56fa\u306a\u95a2\u4fc2\u3092\u69cb\u7bc9\u3059\u308b\u3068\u3044\u3046\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u3092\u793a\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">5.NPS\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u30fb\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9<\/h3>\n\n<p>NPS\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/p>\n\n<ul>\n<li>\u4f01\u696d\u304c\u696d\u754c\u6a19\u6e96\u3084\u7af6\u5408\u4ed6\u793e\u306b\u5bfe\u3057\u3066\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u6210\u529f\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306e\u8cb4\u91cd\u306a\u6587\u8108\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306b\u95a2\u3059\u308b\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u5dee\u5225\u5316\u306e\u6a5f\u4f1a\u3092\u7279\u5b9a\u3057\u3001\u4f01\u696d\u304c\u6226\u7565\u3092\u7df4\u308a\u76f4\u3057\u3001\u5e02\u5834\u3067\u306e\u5730\u4f4d\u3092\u5411\u4e0a\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">6.\u7d99\u7d9a\u7684\u6539\u5584\u306e\u4fc3\u9032<\/h3>\n\n<p>\u7d99\u7d9a\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6\u3068\u5206\u6790\u3092\u901a\u3058\u3066\u3001NPS\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u7d99\u7d9a\u7684\u306a\u6539\u5584\u306e\u6587\u5316\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3001\u5909\u5316\u3059\u308b\u9867\u5ba2\u306e\u671f\u5f85\u3084\u5e02\u5834\u306e\u30c0\u30a4\u30ca\u30df\u30af\u30b9\u306b\u5bfe\u5fdc\u3057\u305f\u30d3\u30b8\u30cd\u30b9\u306e\u9069\u5fdc\u3068\u767a\u5c55\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n\n<p>\u6700\u7d42\u7684\u306b\u3001\u7af6\u4e89\u529b\u306e\u3042\u308b\u30d9\u30f3\u30c1\u30de\u30fc\u30afNPS\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u80b2\u6210\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u63a8\u9032\u3001\u6df7\u96d1\u3057\u305f\u5e02\u5834\u3067\u306e\u5dee\u5225\u5316\u3092\u76ee\u6307\u3059\u4f01\u696d\u306b\u3068\u3063\u3066\u4fa1\u5024\u304c\u3042\u308b\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">QuestionPro\u304c\u6700\u9ad8\u306eNPS\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308b\u7406\u7531\uff01<\/h2>\n\n<p>\u6700\u826f\u300d\u306eNPS\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u6c7a\u5b9a\u3059\u308b\u3053\u3068\u306f\u3001\u7279\u5b9a\u306e\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u3084\u597d\u307f\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u304c\u3001QuestionPro\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u7406\u7531\u3067\u969b\u7acb\u3063\u3066\u3044\u307e\u3059\uff1a<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/04\/questionpro-cx-customer-feedback-tools.jpg\" alt=\"Questionpro-&#x30D9;&#x30B9;&#x30C8;NPS-Survey-&#x30D7;&#x30E9;&#x30C3;&#x30C8;&#x30D5;&#x30A9;&#x30FC;&#x30E0;\"\/><\/figure>\n\n<h3 class=\"wp-block-heading\">1.\u30e6\u30fc\u30b6\u30fc\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9<\/h3>\n\n<p>QuestionPro\u306e\u76f4\u611f\u7684\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u3092\u5ff5\u982d\u306b\u7f6e\u3044\u3066\u8a2d\u8a08\u3055\u308c\u3066\u304a\u308a\u3001\u3042\u3089\u3086\u308b\u30b9\u30ad\u30eb\u30ec\u30d9\u30eb\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u305d\u306e\u30b7\u30f3\u30d7\u30eb\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u5927\u898f\u6a21\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3084\u6280\u8853\u7684\u306a\u5c02\u9580\u77e5\u8b58\u304c\u306a\u304f\u3066\u3082\u3001\u3059\u3050\u306b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u64cd\u4f5c\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">2.\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3<\/h3>\n\n<p>QuestionPro\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u4f01\u696d\u306f\u72ec\u81ea\u306e\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u3068\u8981\u4ef6\u306b\u5f93\u3063\u3066NPS\u8abf\u67fb\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u307e\u3059\u3002\u914d\u8272\u306e\u9078\u629e\u3084\u30ed\u30b4\u306e\u8ffd\u52a0\u304b\u3089\u3001\u56de\u7b54\u8005\u306e\u5fc3\u306b\u97ff\u304f\u3088\u3046\u306a\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u8cea\u554f\u306e\u4f5c\u6210\u307e\u3067\u3001QuestionPro\u306f\u3001\u7d44\u7e54\u306e\u30a2\u30a4\u30c7\u30f3\u30c6\u30a3\u30c6\u30a3\u3068\u76ee\u7684\u3092\u53cd\u6620\u3057\u305f\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u305f\u3081\u306e\u5e83\u7bc4\u306a\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">3.\u9ad8\u5ea6\u5206\u6790<\/h3>\n\n<p>QuestionPro\u306f\u3001\u4e3b\u8981\u306a\u8abf\u67fb\u30ec\u30dd\u30fc\u30c8\u3060\u3051\u3067\u306a\u304f\u3001\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u306e\u305f\u3081\u306e\u9ad8\u5ea6\u306a\u5206\u6790\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n<ul>\n<li>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u3068\u30c7\u30fc\u30bf\u306e\u53ef\u8996\u5316\u6a5f\u80fd\u306b\u3088\u308a\u3001NPS\u8abf\u67fb\u7d50\u679c\u306e\u7406\u89e3\u304c\u6df1\u307e\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u50be\u5411\u3092\u7279\u5b9a\u3057\u3001\u6539\u5584\u306e\u305f\u3081\u306e\u9818\u57df\u3092\u7279\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3002<\/li>\n<\/ul>\n\n<p>\u3053\u306e\u5305\u62ec\u7684\u306a\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u30fb\u30b9\u30a4\u30fc\u30c8\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u5341\u5206\u306a\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3044\u3001\u81ea\u4fe1\u3092\u6301\u3063\u3066\u6226\u7565\u7684\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u3092\u63a8\u9032\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">4.\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3<\/h3>\n\n<p>QuestionPro\u306f\u3001\u4e8b\u696d\u3092\u958b\u59cb\u3057\u305f\u3070\u304b\u308a\u306e\u4f01\u696d\u3067\u3082\u3001\u5927\u898f\u6a21\u306a\u9867\u5ba2\u57fa\u76e4\u3092\u6301\u3064\u4f01\u696d\u3067\u3082\u3001\u9032\u5316\u3059\u308b\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3059\u308b\u62e1\u5f35\u6027\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u305d\u306e\u67d4\u8edf\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u306b\u5bfe\u5fdc\u3057\u3001\u4e8b\u696d\u306e\u6210\u9577\u306b\u5408\u308f\u305b\u3066NPS\u8abf\u67fb\u306e\u53d6\u308a\u7d44\u307f\u3092\u62e1\u5927\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p>\u3053\u306e\u62e1\u5f35\u6027\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u898f\u6a21\u3084\u696d\u7a2e\u306b\u95a2\u4fc2\u306a\u304f\u3001NPS\u8abf\u67fb\u3092\u52b9\u679c\u7684\u306b\u6d3b\u7528\u3057\u7d9a\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">5.\u7d71\u5408\u80fd\u529b<\/h3>\n\n<ul>\n<li><strong>\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u3068\u306e\u7d71\u5408<\/strong>\uff1aQuestionPro\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u306e\u30c4\u30fc\u30eb\u3084\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u7d71\u5408\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>CRM\u30b7\u30b9\u30c6\u30e0<\/strong>\uff1a\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff08CRM\uff09\u30b7\u30b9\u30c6\u30e0\u3068\u63a5\u7d9a\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3<\/strong>\uff1a\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u7d71\u5408\u3002<\/li>\n\n\n\n<li><strong>\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/strong>\uff1a\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u7ba1\u7406\u3059\u308bNPS\u30c4\u30fc\u30eb\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u63a5\u7d9a\u3002<\/li>\n\n\n\n<li><strong>\u30c7\u30fc\u30bf\u5206\u6790\u30c4\u30fc\u30eb<\/strong>\u30c7\u30fc\u30bf\u5206\u6790\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u30ea\u30f3\u30af\u3057\u3001\u3088\u308a\u8a73\u7d30\u306a\u6d1e\u5bdf\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u5408\u7406\u5316<\/strong>\uff1a\u4f01\u696d\u306f\u3001NPS\u8abf\u67fb\u30c7\u30fc\u30bf\u3092\u4ed6\u306e\u30b7\u30b9\u30c6\u30e0\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u3092\u7c21\u7d20\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30c7\u30fc\u30bf\u306e\u5171\u6709\u3068\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3<\/strong>\uff1a\u90e8\u9580\u6a2a\u65ad\u7684\u306a\u30c7\u30fc\u30bf\u5171\u6709\u3068\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u4fc3\u9032\u3057\u3001\u3088\u308a\u4e00\u8cab\u6027\u306e\u3042\u308b\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3046\u3002<\/li>\n<\/ul>\n\n<p>\u65e2\u5b58\u306e\u30a4\u30f3\u30d5\u30e9\u3092\u6d3b\u7528\u3057\u3001\u7d71\u5408\u306e\u529b\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306fNPS\u8abf\u67fb\u306e\u4fa1\u5024\u3092\u6700\u5927\u5316\u3057\u3001\u52b9\u7387\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">6.\u30b5\u30dd\u30fc\u30c8\u3068\u30ea\u30bd\u30fc\u30b9<\/h3>\n\n<p>QuestionPro\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u3092\u6210\u529f\u306b\u5c0e\u304f\u305f\u3081\u306e\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u30ea\u30bd\u30fc\u30b9\u306e\u63d0\u4f9b\u3092\u8a87\u308a\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u5305\u62ec\u7684\u306a\u30c1\u30e5\u30fc\u30c8\u30ea\u30a2\u30eb\u3084\u30a6\u30a7\u30d3\u30ca\u30fc\u304b\u3089\u3001\u5c02\u4efb\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u30de\u30cd\u30fc\u30b8\u30e3\u306b\u3088\u308b\u500b\u5225\u306e\u30ac\u30a4\u30c0\u30f3\u30b9\u307e\u3067\u3001\u4f01\u696d\u306f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u652f\u63f4\u3092\u53d7\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p><a href=\"https:\/\/www.questionpro.com\/blog\/customer-success-tools\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3078\u306e<\/a>\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u8ab2\u984c\u3092\u514b\u670d\u3057\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u52b9\u679c\u7684\u306b\u30ca\u30d3\u30b2\u30fc\u30c8\u3057\u3001\u81ea\u4fe1\u3092\u6301\u3063\u3066\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">7.\u624b\u9803\u306a\u4fa1\u683c<\/h3>\n\n<p>QuestionPro\u306f\u3001\u305d\u306e\u5805\u7262\u306a\u6a5f\u80fd\u3068\u5e83\u7bc4\u306a\u6a5f\u80fd\u306b\u3082\u304b\u304b\u308f\u3089\u305a\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u306b\u3068\u3063\u3066\u624b\u9803\u306a\u4fa1\u683c\u306eNPS\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3042\u308a\u7d9a\u3051\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u67d4\u8edf\u306a\u4fa1\u683c\u30d7\u30e9\u30f3\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u4e88\u7b97\u3084\u8981\u4ef6\u306b\u5bfe\u5fdc\u3057\u3001\u8ca1\u653f\u7684\u306a\u5236\u7d04\u3092\u8d85\u3048\u308b\u3053\u3068\u306a\u304fNPS\u8abf\u67fb\u3092\u4f5c\u6210\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u308b\u7d44\u7e54\u306b\u3068\u3063\u3066\u5229\u7528\u3057\u3084\u3059\u3044\u3082\u306e\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<p>QuestionPro\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u8cc7\u91d1\u3092\u304b\u3051\u305a\u306bNPS\u8abf\u67fb\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u5f15\u304d\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3001\u6210\u9577\u3092\u4fc3\u9032\u3057\u3001\u9577\u671f\u7684\u306a\u6210\u529f\u3092\u53ce\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<p>QuestionPro\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u30c7\u30b6\u30a4\u30f3\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u3001\u9ad8\u5ea6\u306a\u5206\u6790\u3001\u62e1\u5f35\u6027\u3001\u7d71\u5408\u6a5f\u80fd\u3001\u304a\u3088\u3073\u624b\u9803\u306a\u4fa1\u683c\u3092\u517c\u306d\u5099\u3048\u3066\u304a\u308a\u3001NPS\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u6c42\u3081\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u9b45\u529b\u7684\u306a\u9078\u629e\u80a2\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u7d50\u8ad6<\/h2>\n\n<p>NPS\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u9867\u5ba2\u3092\u7406\u89e3\u3057\u3001\u95a2\u4e0e\u3055\u305b\u3001\u52b9\u679c\u7684\u306b\u7dad\u6301\u3057\u3088\u3046\u3068\u52aa\u3081\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u6975\u3081\u3066\u91cd\u8981\u306aNPS\u8abf\u67fb\u30c4\u30fc\u30eb\u3067\u3059\u3002NPS\u8abf\u67fb\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3001\u30cb\u30fc\u30ba\u3001\u55dc\u597d\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3057\u3001\u69d8\u3005\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u304a\u3051\u308b\u6539\u5584\u70b9\u3092\u7279\u5b9a\u3057\u3001\u6709\u610f\u7fa9\u306a\u5909\u5316\u3092\u4fc3\u3059\u305f\u3081\u306e\u7684\u3092\u7d5e\u3063\u305f\u6226\u7565\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p>\u591a\u304f\u306eNPS\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u624b\u9803\u306a\u4fa1\u683c\u3067\u63d0\u4f9b\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u4e88\u7b97\u306e\u5236\u7d04\u306b\u95a2\u4fc2\u306a\u304f\u5e45\u5e83\u3044\u4f01\u696d\u304c\u5229\u7528\u3067\u304d\u308b\u3002\u3053\u306e\u3088\u3046\u306a<a href=\"https:\/\/www.questionpro.com\/blog\/customer-feedback-tools\/\">\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30c4\u30fc\u30eb\u306e<\/a>\u6c11\u4e3b\u5316\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u6cd5\u5916\u306a\u30b3\u30b9\u30c8\u3092\u304b\u3051\u308b\u3053\u3068\u306a\u304f\u3001\u9867\u5ba2\u4e2d\u5fc3\u306e\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u3092\u512a\u5148\u3057\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u3092\u63a8\u9032\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 <\/p>\n\n<p>NPS\u8abf\u67fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u5358\u306a\u308b\u6e2c\u5b9a\u30c4\u30fc\u30eb\u3067\u306f\u306a\u304f\u3001\u7d44\u7e54\u306e\u5909\u9769\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306b\u30c7\u30fc\u30bf\u4e3b\u5c0e\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u53d6\u308a\u5165\u308c\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u3088\u308a\u5f37\u56fa\u306a\u9867\u5ba2\u95a2\u4fc2\u3092\u80b2\u307f\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u652f\u6301\u8005\u3092\u80b2\u6210\u3057\u3001\u6700\u7d42\u7684\u306b\u306f\u4eca\u65e5\u306e\u7af6\u4e89\u5e02\u5834\u306b\u304a\u3044\u3066\u6301\u7d9a\u53ef\u80fd\u306a\u6210\u9577\u3068\u6210\u529f\u3092\u4fc3\u9032\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 <\/p>\n\n<p><\/p><p style=\"text-align: center\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"> <button>\u3082\u3063\u3068\u8a73\u3057\u304f<\/button> <\/a> <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=blog\" target=\"_blank\" rel=\"noopener\"> <button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button> <\/a><\/p>\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1716963408175\"><strong class=\"schema-faq-question\">NPS\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306f\u4f55\u304b\uff1f<\/strong> <p class=\"schema-faq-answer\"><strong>NPS\uff08Net Promoter Score\uff09\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f<\/strong>\u3001\u4f01\u696d\u304c\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u30fb\u5206\u6790\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3059\u308b\u30c4\u30fc\u30eb\u3067\u3059\u3002\u8abf\u67fb\u3092\u901a\u3058\u3066\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001NPS\u30b9\u30b3\u30a2\u3092\u8a08\u7b97\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u6539\u5584\u306b\u5f79\u7acb\u3064\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1716963488312\"><strong class=\"schema-faq-question\">\u6700\u9ad8\u306eNPS\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u306f\uff1f<\/strong> <p 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Each offers robust features for collecting and analyzing customer feedback.","inLanguage":"ja"},"inLanguage":"ja"},{"@type":"Question","@id":"https:\/\/www.questionpro.com\/blog\/ja\/nps%e8%aa%bf%e6%9f%bb%e3%83%97%e3%83%a9%e3%83%83%e3%83%88%e3%83%95%e3%82%a9%e3%83%bc%e3%83%a0%ef%bc%9a%e7%a8%ae%e9%a1%9e%e3%80%81%e3%83%92%e3%83%b3%e3%83%88%e3%80%8111%e3%81%ae%e3%83%99%e3%82%b9\/#faq-question-1716963594053","position":3,"url":"https:\/\/www.questionpro.com\/blog\/ja\/nps%e8%aa%bf%e6%9f%bb%e3%83%97%e3%83%a9%e3%83%83%e3%83%88%e3%83%95%e3%82%a9%e3%83%bc%e3%83%a0%ef%bc%9a%e7%a8%ae%e9%a1%9e%e3%80%81%e3%83%92%e3%83%b3%e3%83%88%e3%80%8111%e3%81%ae%e3%83%99%e3%82%b9\/#faq-question-1716963594053","name":"Are NPS surveys worth it?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, <strong>NPS surveys<\/strong> are worth it.<br\/>They provide valuable customer loyalty and satisfaction insights, helping businesses improve customer experience and drive growth.","inLanguage":"ja"},"inLanguage":"ja"}]}},"featured_image_src":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/04\/NPS-Survey-Platform.jpg","featured_image_src_square":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/04\/NPS-Survey-Platform.jpg","author_info":{"display_name":"Mizanul Islam","author_link":"https:\/\/www.questionpro.com\/blog\/ja\/author\/mizanul\/"},"_links":{"self":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/1006404"}],"collection":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/users\/171"}],"replies":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/comments?post=1006404"}],"version-history":[{"count":3,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/1006404\/revisions"}],"predecessor-version":[{"id":1006609,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/1006404\/revisions\/1006609"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/media\/861868"}],"wp:attachment":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/media?parent=1006404"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/categories?post=1006404"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/tags?post=1006404"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}