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href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%82%a2%e3%83%8a%e3%83%aa%e3%83%86%e3%82%a3%e3%82%af%e3%82%b9%ef%bc%9a%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u3092<\/a>\u8a2d\u8a08\u3057\u3001\u81ea\u52d5\u5316\u3059\u308b\u3060\u3051\u3067\u306f\u306a\u3044\u3002\u9069\u5fdc\u6027\u3068\u7d99\u7d9a\u7684\u306a\u6700\u9069\u5316\u304c\u76ee\u7684\u306a\u306e\u3060\u3002\u30c8\u30ea\u30ac\u30fc\u3001\u610f\u601d\u6c7a\u5b9a\u30dd\u30a4\u30f3\u30c8\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b3\u30f3\u30c6\u30f3\u30c4\u914d\u4fe1\u3092\u7d44\u307f\u8fbc\u307f\u3001\u9ad8\u5ea6\u306a\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3068AI\u4e3b\u5c0e\u306e\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u3092\u6d3b\u7528\u3057\u3066\u3001\u3053\u308c\u3089\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7d99\u7d9a\u7684\u306b\u6700\u9069\u5316\u3057\u3001\u5909\u5316\u3059\u308b\u9867\u5ba2\u884c\u52d5\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30c1\u30fc\u30e0\u306b\u9069\u5fdc\u3057\u307e\u3059\u3002  <\/p>\n\n<h2 class=\"wp-block-heading\">\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0 \u30c8\u30c3\u30d711<\/h2>\n\n<p>\u6025\u901f\u306b\u9032\u5316\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u306b\u304a\u3044\u3066\u3001\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u696d\u7a2e\u306e\u7d44\u7e54\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u512a\u5148\u4e8b\u9805\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u9ad8\u5ea6\u306a\u5206\u6790\u3001\u81ea\u52d5\u5316\u3001AI\u4e3b\u5c0e\u306e\u6d1e\u5bdf\u3092\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u3068\u6df1\u3044\u30ec\u30d9\u30eb\u3067\u5171\u9cf4\u3059\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 <\/p>\n\n<p>\u30d3\u30b8\u30cd\u30b9\u304c\u9867\u5ba2\u3068\u95a2\u308f\u308b\u65b9\u6cd5\u306b\u9769\u547d\u3092\u8d77\u3053\u3057\u3066\u3044\u308b\u3001\u30c8\u30c3\u30d7\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u3044\u304f\u3064\u304b\u898b\u3066\u307f\u3088\u3046\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">1.QuestionPro CX<\/h3>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/QuestionPro-CX-2.jpg\" alt=\"&#x30AF;&#x30A8;&#x30B9;&#x30C1;&#x30E7;&#x30F3;&#x30D7;&#x30ED;cx\" class=\"wp-image-870181\"\/><\/figure>\n\n<p>\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068<a href=\"https:\/\/www.questionpro.com\/cx\/\">\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e<\/a>\u5305\u62ec\u7684\u306a\u30b9\u30a4\u30fc\u30c8\u3067\u6709\u540d\u306aQuestionPro\u306f\u3001\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u69d8\u3005\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u304a\u3051\u308b\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6\u3068\u5206\u6790\u306e\u305f\u3081\u306e\u5805\u7262\u306a\u30c4\u30fc\u30eb\u306e\u6570\u3005\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u611f\u60c5\u3084\u55dc\u597d\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306e\u8abf\u67fb\u30c4\u30fc\u30eb\u3068\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u7d71\u5408\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u6a5f\u80fd\u3067\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u53ef\u8996\u5316\u30fb\u5206\u6790\u3002<\/li>\n\n\n\n<li>\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u56de\u7b54\u306b\u57fa\u3065\u3044\u3066\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u884c\u3046\u305f\u3081\u306e\u81ea\u52d5\u5316\u3055\u308c\u305f\u30c8\u30ea\u30ac\u30fc\u3068\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u884c\u52d5\u3084\u55dc\u597d\u3092\u6df1\u304f\u6d1e\u5bdf\u3059\u308b\u9ad8\u5ea6\u306a\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3002<\/li>\n\n\n\n<li>E\u30e1\u30fc\u30eb\u3001SMS\u3001\u30a2\u30d7\u30ea\u5185\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u542b\u3080\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30aa\u30d7\u30b7\u30e7\u30f3\u3002<\/li>\n\n\n\n<li><a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%81%a8%e3%81%af%ef%bc%9f%e3%81%9d%e3%81%ae%e6%a6%82%e8%a6%81%e3%81%a8%e4%ba%8b%e4%be%8b-free-template\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092<\/a>\u8abf\u6574\u3057\u3001\u6700\u9069\u5316\u3059\u308b\u305f\u3081\u306e\u90e8\u9580\u6a2a\u65ad\u30c1\u30fc\u30e0\u306e\u305f\u3081\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3092\u52b9\u679c\u7684\u306b\u4f7f\u7528\u3059\u308b\u306b\u306f\u3001\u3088\u308a\u591a\u304f\u306e\u52b4\u529b\u3068\u30ea\u30bd\u30fc\u30b9\u304c\u5fc5\u8981\u3068\u306a\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a<\/strong>\u6700\u3082\u4eba\u6c17\u306e\u3042\u308b\u30d7\u30e9\u30f3\u306f\u6708\u984d99\u30c9\u30eb\u304b\u3089\u3067\u3001\u30c1\u30fc\u30e0\u8ffd\u52a0\u306f83\u30c9\u30eb\u304b\u3089\u3067\u3059\u3002\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u5411\u3051\u306b\u4fa1\u683c\u6bb5\u968e\u304c\u7528\u610f\u3055\u308c\u3066\u304a\u308a\u3001\u7279\u5b9a\u306e\u30cb\u30fc\u30ba\u3092\u6301\u3064\u4f01\u696d\u5411\u3051\u306b\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u30aa\u30d7\u30b7\u30e7\u30f3\u3082\u7528\u610f\u3055\u308c\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">2.\u30af\u30aa\u30eb\u30c8\u30ea\u30af\u30b9<\/h3>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2100\" height=\"1254\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Qualtrics-2.jpg\" alt=\"&#x30AF;&#x30AA;&#x30EB;&#x30C8;&#x30EA;&#x30C3;&#x30AF;&#x30B9;\" class=\"wp-image-871297\"\/><\/figure>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u6700\u524d\u7dda\u306b\u4f4d\u7f6e\u3059\u308bQualtrics\u306f\u3001\u6c4e\u7528\u6027\u306e\u9ad8\u3044\u30b8\u30e3\u30fc\u30cb\u30fc\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u5f37\u529b\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u6a5f\u80fd\u3092\u8a87\u308a\u3001\u9867\u5ba2\u4f01\u696d\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3042\u3089\u3086\u308b\u6bb5\u968e\u3067\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4f01\u696d\u306f\u5b9a\u91cf\u30c7\u30fc\u30bf\u3068<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e5%ae%9a%e6%80%a7%e7%9a%84%e3%83%87%e3%83%bc%e3%82%bf-%e5%ae%9a%e7%be%a9%e3%80%81%e7%a8%ae%e9%a1%9e%e3%80%81%e5%88%86%e6%9e%90%e3%80%81%e3%81%8a%e3%82%88%e3%81%b3%e4%be%8b\/\">\u5b9a\u6027\u30c7\u30fc\u30bf\u3092<\/a>\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u884c\u52d5\u3084\u611f\u60c5\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u9867\u5ba2\u611f\u60c5\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306e\u5f37\u529b\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u4f5c\u6210\u3059\u308b\u305f\u3081\u306e\u30c9\u30e9\u30c3\u30b0\uff06\u30c9\u30ed\u30c3\u30d7\u6a5f\u80fd\u3092\u5099\u3048\u305f\u9ad8\u5ea6\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>\u30c1\u30e3\u30cd\u30eb\u3092\u8d85\u3048\u305f\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u8ffd\u8de1\u30fb\u76e3\u8996\u3002<\/li>\n\n\n\n<li>CRM\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30c7\u30fc\u30bf\u540c\u671f\u3068\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u5b9f\u73fe\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u304d\u3001\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u3066\u6539\u5584\u3092\u5b9f\u65bd\u3059\u308b\u30a2\u30af\u30b7\u30e7\u30f3\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\u6a5f\u80fd\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u3088\u308a\u9ad8\u3044\u4fa1\u683c\u8a2d\u5b9a\u306f\u3001\u4e2d\u5c0f\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u6cd5\u5916\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/li>\n\n\n\n<li>\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30fb\u30aa\u30d7\u30b7\u30e7\u30f3\u306f\u9650\u3089\u308c\u3066\u3044\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c <\/strong>\u4fa1\u683c\u306f\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">3.\u30a2\u30eb\u30c6\u30ea\u30a2\u30f3<\/h3>\n\n<p>\u9769\u65b0\u7684\u306a\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u6709\u540d\u306a\u30a2\u30eb\u30c6\u30ea\u30a2\u30f3\u306f\u3001\u6d17\u7df4\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u30c7\u30fc\u30bf\u5206\u6790\u3068\u81ea\u52d5\u5316\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u30a2\u30eb\u30c6\u30ea\u30a2\u30f3\u306f\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u8d85\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u30a2\u30eb\u30c6\u30ea\u30a2\u30f3\u306f\u3001\u9ad8\u5ea6\u306aAI\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u3092\u6d3b\u7528\u3057\u3001\u81a8\u5927\u306a\u91cf\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u3075\u308b\u3044\u306b\u304b\u3051\u3001\u30d1\u30bf\u30fc\u30f3\u3001\u55dc\u597d\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u5f37\u5316\u306e\u624b\u6bb5\u3092\u898b\u6975\u3081\u307e\u3059\u3002  <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u96c6\u8a08\u30fb\u5206\u6790\u3059\u308b\u305f\u3081\u306e\u5305\u62ec\u7684\u306a<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e3%83%87%e3%83%bc%e3%82%bf%e7%ae%a1%e7%90%86%e3%81%a8%e3%81%af%ef%bc%9a%e9%a1%a7%e5%ae%a2%e3%83%87%e3%83%bc%e3%82%bf%e7%ae%a1%e7%90%86%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%e3%80%81\/\">\u9867\u5ba2\u30c7\u30fc\u30bf\u7ba1\u7406<\/a>\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u884c\u52d5\u3001\u55dc\u597d\u3001\u4eba\u53e3\u7d71\u8a08\u306b\u57fa\u3065\u304f\u52d5\u7684\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30de\u30c3\u30d4\u30f3\u30b0\u3068\u6700\u9069\u5316\u306e\u305f\u3081\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u30d3\u30b8\u30e5\u30a2\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>\u52b9\u7387\u7684\u306a\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u305f\u3081\u306e\u81ea\u52d5\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u5b9f\u884c\u3068\u6700\u9069\u5316\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3068\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u52b9\u679c\u3092\u6700\u9069\u5316\u3059\u308b\u305f\u3081\u306e<a href=\"https:\/\/www.questionpro.com\/blog\/a-b-testing\/\">A\/B\u30c6\u30b9\u30c8<\/a>\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u306e\u30c4\u30fc\u30eb\u3084\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u7d71\u5408\u3057\u3001\u6a5f\u80fd\u6027\u3068\u62e1\u5f35\u6027\u3092\u5f37\u5316\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u305d\u306e\u80fd\u529b\u3092\u6700\u5927\u9650\u306b\u5f15\u304d\u51fa\u3059\u306b\u306f\u3001\u3055\u3089\u306a\u308b\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3068\u5c02\u9580\u77e5\u8b58\u304c\u5fc5\u8981\u3002<\/li>\n\n\n\n<li>\u8907\u96d1\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u5fc5\u8981\u306a\u5927\u4f01\u696d\u5411\u3051\u306e\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u306b\u306f\u9650\u754c\u304c\u3042\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c <\/strong>\u4fa1\u683c\u306f\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">4.\u30c8\u30ec\u30f3\u30c9\u30c7\u30e2\u30f3<\/h3>\n\n<p>Trendemon\u306e\u6700\u5148\u7aef\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u30c7\u30fc\u30bf\u4e3b\u5c0e\u306e\u6d1e\u5bdf\u3068AI\u3092\u6d3b\u7528\u3057\u305f\u30ec\u30b3\u30e1\u30f3\u30c7\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u6700\u9069\u5316\u3057\u307e\u3059\u3002\u591a\u69d8\u306a\u30bd\u30fc\u30b9\u304b\u3089\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e3%83%87%e3%83%bc%e3%82%bf%ef%bc%9a%e3%83%87%e3%83%bc%e3%82%bf%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%e3%80%81%e3%81%9d%e3%81%ae%e7%a8%ae%e9%a1%9e%e3%81%a8%e5%8f%8e%e9%9b%86%e6%96%b9\/\">\u9867\u5ba2\u30c7\u30fc\u30bf\u3092<\/a>\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001Trendemon\u306f\u3001\u6bd4\u985e\u306e\u306a\u3044\u304d\u3081\u7d30\u304b\u3055\u3067\u9867\u5ba2\u306e\u884c\u52d5\u3084\u55dc\u597d\u3092\u7406\u89e3\u3059\u308b\u529b\u3092\u4f01\u696d\u306b\u4e0e\u3048\u307e\u3059\u3002\u6d17\u7df4\u3055\u308c\u305f\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3068\u30bf\u30fc\u30b2\u30c6\u30a3\u30f3\u30b0\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u4e00\u4eba\u3072\u3068\u308a\u306e\u5fc3\u306b\u97ff\u304f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>AI\u3092\u6d3b\u7528\u3057\u305f\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u3067\u3001\u9867\u5ba2\u884c\u52d5\u3068\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6df1\u304f\u6d1e\u5bdf\u3002<\/li>\n\n\n\n<li>\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u3084\u6700\u9069\u5316\u306e\u6a5f\u4f1a\u3092\u7279\u5b9a\u3059\u308b\u305f\u3081\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u65c5\u7a0b\u8ffd\u8de1\u3068\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3002<\/li>\n\n\n\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u30fb\u30a8\u30f3\u30b8\u30f3\u306f\u3001\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u5168\u4f53\u306b\u308f\u305f\u3063\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30b3\u30f3\u30c6\u30f3\u30c4\u3084\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>CRM\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3057\u3001\u30c7\u30fc\u30bf\u3092\u540c\u671f\u3002<\/li>\n\n\n\n<li>E\u30e1\u30fc\u30eb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3092\u542b\u3080\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u30aa\u30d5\u30e9\u30a4\u30f3\u3067\u306e\u3084\u308a\u3068\u308a\u306a\u3069\u3001\u7279\u5b9a\u306e\u30c1\u30e3\u30cd\u30eb\u3084\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306e\u30b5\u30dd\u30fc\u30c8\u306b\u5236\u9650\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>\u5927\u91cf\u306e\u30c7\u30fc\u30bf\u3068\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u6271\u3046\u4e0a\u3067\u306e\u8ab2\u984c\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u30b9\u30bf\u30fc\u30bf\u30fc\u30d7\u30e9\u30f3\u306f\u6708\u984d1499\u30c9\u30eb\u304b\u3089\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">5.\u30b8\u30a7\u30cd\u30b7\u30b9<\/h3>\n\n<p>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308bGenesys\u306f\u3001\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u8a2d\u8a08\u3055\u308c\u305f\u5305\u62ec\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002Genesys\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3084\u30c7\u30d0\u30a4\u30b9\u304b\u3089\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u500b\u3005\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u8d85\u8d8a\u3057\u305f\u4e00\u8cab\u6027\u306e\u3042\u308b\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5275\u9020\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30c1\u30e3\u30cd\u30eb\u3092\u8d85\u3048\u305f\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u610f\u56f3\u306b\u57fa\u3065\u304d\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306eAI\u4e3b\u5c0e\u306e\u4e88\u6e2c\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u8a2d\u8a08\u3001\u5b9f\u884c\u3001\u6700\u9069\u5316\u306e\u305f\u3081\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3068\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u306f\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u30e2\u30cb\u30bf\u30fc\u3057\u3001\u6539\u5584\u70b9\u3092\u7279\u5b9a\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u7d71\u5408\u3055\u308c\u305f\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u7d71\u5408\u3002<\/li>\n\n\n\n<li>\u5927\u91cf\u306e\u6b63\u3057\u3044\u30c7\u30fc\u30bf\u3068\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u51e6\u7406\u3059\u308b\u305f\u3081\u306e\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u7279\u306b\u4e2d\u5c0f\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u3001\u521d\u671f\u5c0e\u5165\u30fb\u8a2d\u5b9a\u30b3\u30b9\u30c8\u304c\u9ad8\u3044\u3002<\/li>\n\n\n\n<li>\u8907\u96d1\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u7ba1\u7406\u3068\u69cb\u6210\u304c\u8907\u96d1\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u30d7\u30e9\u30f3\u306f\u6708\u984d75\u30c9\u30eb\u304b\u3089\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">6.\u30cf\u30d6\u30b9\u30dd\u30c3\u30c8<\/h3>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2100\" height=\"1254\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/HubSpot-customer-segmentation-software.jpg\" alt=\"HubSpot-&#x30AB;&#x30B9;&#x30BF;&#x30DE;&#x30FC;&#x30B8;&#x30E3;&#x30FC;&#x30CB;&#x30FC;&#x30AA;&#x30FC;&#x30B1;&#x30B9;&#x30C8;&#x30EC;&#x30FC;&#x30B7;&#x30E7;&#x30F3;\" class=\"wp-image-870992\"\/><\/figure>\n\n<p>HubSpot\u306e\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u306f\u3001\u5f37\u529b\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002\u5805\u7262\u306aCRM\u3068\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001HubSpot\u306f\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u4fc3\u9032\u3057\u3001\u95a2\u4fc2\u3092\u80b2\u3080\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u4f5c\u6210\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30b8\u30e3\u30fc\u30cb\u30fc\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3092\u5099\u3048\u305f\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3002<\/li>\n\n\n\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b3\u30f3\u30c6\u30f3\u30c4\u3067\u7279\u5b9a\u306e\u8996\u8074\u8005\u5c64\u3092\u30bf\u30fc\u30b2\u30c3\u30c8\u306b\u3059\u308b\u305f\u3081\u306e<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/customer-segmentation-2\/\">\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3<\/a>\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>\u30c9\u30e9\u30c3\u30b0\uff06\u30c9\u30ed\u30c3\u30d7\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u8a2d\u8a08\u30fb\u8996\u899a\u5316\u3067\u304d\u308b\u30b8\u30e3\u30fc\u30cb\u30fc\u30d3\u30eb\u30c0\u30fc\u3002<\/li>\n\n\n\n<li>\u30bf\u30a4\u30e0\u30ea\u30fc\u3067\u9069\u5207\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u884c\u52d5\u30c8\u30ea\u30ac\u30fc\u3068\u81ea\u52d5\u5316\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3002<\/li>\n\n\n\n<li>\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30c7\u30fc\u30bf\u540c\u671f\u3068\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5bfe\u8a71\u306e\u305f\u3081\u306eCRM\u3068\u306e\u7d71\u5408\u3002<\/li>\n\n\n\n<li>A\/B\u30c6\u30b9\u30c8\u3068\u6700\u9069\u5316\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3068\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u52b9\u679c\u3092\u6539\u5584\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u4e00\u90e8\u306e\u9ad8\u5ea6\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u306f\u3001\u9ad8\u4fa1\u683c\u5e2f\u3067\u3057\u304b\u5229\u7528\u3067\u304d\u306a\u3044\u5834\u5408\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>\u7279\u5b9a\u306e\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30b7\u30b9\u30c6\u30e0\u3084\u30c4\u30fc\u30eb\u3068\u306e\u7d71\u5408\u5236\u9650\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u8ffd\u52a0\u30b7\u30fc\u30c8\u306f\u6708\u984d45\u30c9\u30eb\u304b\u3089\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">7.\u30e1\u30c0\u30ea\u30a2<\/h3>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2100\" height=\"1254\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Medallia.jpg\" alt=\"&#x30E1;&#x30C0;&#x30EA;&#x30A2;\" class=\"wp-image-870155\"\/><\/figure>\n\n<p>\u30e1\u30c0\u30ea\u30a2\u306f\u3001\u6d17\u7df4\u3055\u308c\u305f\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u542b\u3080\u3001\u5305\u62ec\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30fb\u30b9\u30a4\u30fc\u30c8\u3067\u6709\u540d\u3067\u3059\u3002\u30e1\u30c0\u30ea\u30a2\u306f\u3001\u591a\u69d8\u306a\u30bd\u30fc\u30b9\u304b\u3089\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u30fb\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u304c<a href=\"https:\/\/www.questionpro.com\/blog\/customer-sentiment\/\">\u9867\u5ba2\u306e\u611f\u60c5\u3092<\/a>\u7406\u89e3\u3057\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u901a\u3058\u3066\u75db\u70b9\u3092\u7279\u5b9a\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30c1\u30e3\u30cd\u30eb\u6a2a\u65ad\u7684\u306b\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u30fb\u5206\u6790\u3059\u308b\u305f\u3081\u306e\u5305\u62ec\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u3002<\/li>\n\n\n\n<li>\u975e\u69cb\u9020\u5316\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30c7\u30fc\u30bf\u304b\u3089\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u62bd\u51fa\u3059\u308b\u305f\u3081\u306eAI\u3092\u6d3b\u7528\u3057\u305f\u30c6\u30ad\u30b9\u30c8\u5206\u6790\u3002<\/li>\n\n\n\n<li>\u30a8\u30f3\u30c9\u30fb\u30c4\u30fc\u30fb\u30a8\u30f3\u30c9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u53ef\u8996\u5316\u3057\u3001\u7406\u89e3\u3059\u308b\u305f\u3081\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30fb\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u3044\u3066\u512a\u5148\u9806\u4f4d\u3092\u4ed8\u3051\u3001\u6539\u5584\u3092\u5b9f\u65bd\u3059\u308b\u305f\u3081\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u7ba1\u7406\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>CRM\u3084\u305d\u306e\u4ed6\u306e\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9\u3068\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u7dcf\u5408\u7684\u306a\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3002<\/li>\n\n\n\n<li>\u5f79\u5272\u30d9\u30fc\u30b9\u306e\u30a2\u30af\u30bb\u30b9\u5236\u5fa1\u3068\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30c4\u30fc\u30eb\u306b\u3088\u308a\u3001\u90e8\u9580\u6a2a\u65ad\u7684\u306a\u30c1\u30fc\u30e0\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u4e3b\u306b\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u306b\u91cd\u70b9\u3092\u7f6e\u304d\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u306f\u3042\u307e\u308a\u91cd\u70b9\u3092\u7f6e\u304b\u306a\u3044\u3002<\/li>\n\n\n\n<li>\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30fb\u30aa\u30d7\u30b7\u30e7\u30f3\u306f\u9650\u3089\u308c\u3066\u3044\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c <\/strong>\u4fa1\u683c\u306f\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">8.\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9<\/h3>\n\n<p>\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308bCRM\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u4e0d\u53ef\u6b20\u306a\u3082\u306e\u3067\u3001\u4f01\u696d\u306f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u5927\u898f\u6a21\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u30c7\u30fc\u30bf\u3068\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u4e00\u5143\u7ba1\u7406\u3059\u308b\u3053\u3068\u3067\u3001Salesforce\u306f\u5404\u9867\u5ba2\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u5168\u4f53\u7684\u306b\u628a\u63e1\u3057\u3001\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3057\u3066\u9069\u5207\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u3084\u30aa\u30d5\u30a1\u30fc\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u8907\u6570\u306e\u30bd\u30fc\u30b9\u304b\u3089\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u96c6\u7d04\u30fb\u5206\u6790\u3059\u308b\u305f\u3081\u306e\u7d71\u5408\u9867\u5ba2\u30c7\u30fc\u30bf\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u884c\u52d5\u306e\u50be\u5411\u3068\u6a5f\u4f1a\u3092\u7279\u5b9a\u3059\u308b\u305f\u3081\u306e\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u4e88\u6e2c\u5206\u6790\u3002<\/li>\n\n\n\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u8a2d\u8a08\u30fb\u69cb\u7bc9\u3059\u308b\u30b8\u30e3\u30fc\u30cb\u30fc\u30d3\u30eb\u30c0\u30fc\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>E\u30e1\u30fc\u30eb\u3001SMS\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3092\u542b\u3080\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30c7\u30fc\u30bf\u540c\u671f\u3068\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5bfe\u8a71\u306e\u305f\u3081\u306eSalesforce CRM\u3068\u306e\u7d71\u5408\u3002<\/li>\n\n\n\n<li>AppExchange\u30de\u30fc\u30b1\u30c3\u30c8\u30d7\u30ec\u30a4\u30b9\u306f\u3001\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u306e\u7d71\u5408\u306b\u3088\u3063\u3066\u6a5f\u80fd\u3092\u62e1\u5f35\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u7279\u306b\u4e2d\u5c0f\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u3001\u30e9\u30a4\u30bb\u30f3\u30b9\u53d6\u5f97\u3084\u5c0e\u5165\u306b\u304b\u304b\u308b\u30b3\u30b9\u30c8\u304c\u9ad8\u304f\u306a\u308b\u3002<\/li>\n\n\n\n<li>\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u8a2d\u5b9a\u3068\u7ba1\u7406\u306f\u3001\u5c02\u9580\u77e5\u8b58\u304c\u306a\u3044\u3068\u8907\u96d1\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c <\/strong>\u4fa1\u683c\u306f\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">9.\u30d6\u30ec\u30fc\u30ba<\/h3>\n\n<p>Braze\u306f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30c7\u30fc\u30bf\u3068\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u81ea\u52d5\u5316\u3092\u6d3b\u7528\u3057\u3066\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30e1\u30c3\u30bb\u30fc\u30b8\u3068\u4f53\u9a13\u3092\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u63d0\u4f9b\u3059\u308b\u3001\u5f37\u529b\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u69d8\u3005\u306a\u30bd\u30fc\u30b9\u304b\u3089\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u5305\u62ec\u7684\u306a\u9867\u5ba2\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3068\u30bf\u30fc\u30b2\u30c3\u30c8\u30aa\u30fc\u30c7\u30a3\u30a8\u30f3\u30b9\u3092\u6b63\u78ba\u306b\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30c1\u30e3\u30cd\u30eb\u3092\u6a2a\u65ad\u3057\u3066\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u914d\u4fe1\u3059\u308b\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30fb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3002<\/li>\n\n\n\n<li>\u500b\u4eba\u306e\u55dc\u597d\u306b\u5408\u308f\u305b\u3066\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u8abf\u6574\u3059\u308b\u305f\u3081\u306e\u884c\u52d5\u30bf\u30fc\u30b2\u30c6\u30a3\u30f3\u30b0\u3068\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u3068\u884c\u52d5\u306b\u57fa\u3065\u3044\u305f\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u30fb\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u305f\u3081\u306e\u81ea\u52d5\u5316\u3055\u308c\u305f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3068\u30c8\u30ea\u30ac\u30fc\u3002<\/li>\n\n\n\n<li>\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068ROI\u3092\u76e3\u8996\u3059\u308b\u305f\u3081\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8\u3002<\/li>\n\n\n\n<li>CRM\u3084\u305d\u306e\u4ed6\u306e\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9\u3068\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u7d71\u5408\u3055\u308c\u305f<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%a4%e3%83%b3%e3%82%b5%e3%82%a4%e3%83%88%e3%80%82%e5%b8%82%e5%a0%b4%e8%aa%bf%e6%9f%bb%e3%81%ab%e3%81%8a%e3%81%91%e3%82%8b%e3%82%a4%e3%83%b3%e3%82%b5\/\">\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u3068<\/a>\u30bf\u30fc\u30b2\u30c6\u30a3\u30f3\u30b0\u3092\u5b9f\u73fe\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u5e45\u5e83\u3044\u6a5f\u80fd\u3084\u6027\u80fd\u306e\u64cd\u4f5c\u3084\u8a2d\u5b9a\u304c\u8907\u96d1\u3002<\/li>\n\n\n\n<li>\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306a\u3069\u3001\u7279\u5b9a\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3092\u9650\u5b9a\u7684\u306b\u30b5\u30dd\u30fc\u30c8\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c <\/strong>\u4fa1\u683c\u306f\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">10.NICE<\/h3>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2100\" height=\"1254\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Nice-journey-orchestration-platforms.jpg\" alt=\"&#x30CB;&#x30FC;&#x30B9;&#x30FB;&#x30B8;&#x30E3;&#x30FC;&#x30CB;&#x30FC;&#x30FB;&#x30AA;&#x30FC;&#x30B1;&#x30B9;&#x30C8;&#x30EC;&#x30FC;&#x30B7;&#x30E7;&#x30F3;&#x30FB;&#x30D7;&#x30E9;&#x30C3;&#x30C8;&#x30D5;&#x30A9;&#x30FC;&#x30E0;\" class=\"wp-image-873945\"\/><\/figure>\n\n<p>NICE\u306f\u3001AI\u3068\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3092\u6d3b\u7528\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u6700\u9069\u5316\u3057\u3001\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u5148\u9032\u7684\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3084\u884c\u52d5\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001NICE\u306f\u4f01\u696d\u304c\u30d1\u30bf\u30fc\u30f3\u3068\u50be\u5411\u3092\u7279\u5b9a\u3057\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u53ef\u8996\u5316\u3068\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u306b\u3088\u308a\u3001\u9867\u5ba2\u306e\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u3068\u6a5f\u4f1a\u3092\u7279\u5b9a\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u8a2d\u8a08\u3068\u6700\u9069\u5316\u306e\u305f\u3081\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u30fb\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306f\u3001\u30c1\u30e3\u30cd\u30eb\u3092\u6a2a\u65ad\u3057\u3066\u9867\u5ba2\u306e\u610f\u56f3\u3084\u611f\u60c5\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u308b\u3002<\/li>\n\n\n\n<li>\u7d71\u5408\u3055\u308c\u305f\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u7d71\u5408\u3002<\/li>\n\n\n\n<li>\u30c7\u30fc\u30bf\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3068\u898f\u5236\u9075\u5b88\u3092\u78ba\u4fdd\u3059\u308b\u305f\u3081\u306e\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3068\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u6a5f\u80fd\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u7279\u306b\u4e2d\u5c0f\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u3001\u521d\u671f\u6295\u8cc7\u3068\u5c0e\u5165\u30b3\u30b9\u30c8\u304c\u9ad8\u3044\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u57fa\u76e4\u304c\u6025\u901f\u306b\u62e1\u5927\u3057\u3001\u8907\u96d1\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u8981\u4ef6\u304c\u6c42\u3081\u3089\u308c\u308b\u7d44\u7e54\u3067\u306f\u3001\u62e1\u5f35\u6027\u306b\u9650\u754c\u304c\u3042\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u6599\u91d1 <\/strong>\u6708\u984d71\u30c9\u30eb\u304b\u3089<\/p>\n\n<h3 class=\"wp-block-heading\">11.\u30a4\u30f3\u30ad\u30e5\u30fc\u30d0<\/h3>\n\n<p>inQuba\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u901a\u3058\u3066\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u3053\u3068\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u307e\u3059\u3002\u30c7\u30fc\u30bf\u30a4\u30f3\u30b5\u30a4\u30c8\u3068\u81ea\u52d5\u5316\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001inQuba\u306f\u4f01\u696d\u304c\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u5168\u4f53\u306b\u308f\u305f\u3063\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3084\u884c\u52d5\u3092\u5206\u6790\u3059\u308b\u305f\u3081\u306e\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3002<\/li>\n\n\n\n<li>\u30a8\u30f3\u30c9\u30fb\u30c4\u30fc\u30fb\u30a8\u30f3\u30c9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u53ef\u8996\u5316\u3057\u3001\u6700\u9069\u5316\u3059\u308b\u305f\u3081\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u30fb\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u57fa\u3065\u3044\u3066\u512a\u5148\u9806\u4f4d\u3092\u4ed8\u3051\u3001\u6539\u5584\u3092\u5b9f\u65bd\u3059\u308b\u305f\u3081\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u3092\u8abf\u6574\u3059\u308b\u305f\u3081\u306e\u3001\u90e8\u9580\u6a2a\u65ad\u30c1\u30fc\u30e0\u306e\u305f\u3081\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>CRM\u3084\u305d\u306e\u4ed6\u306e\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9\u3068\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u7dcf\u5408\u7684\u306a\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u8ffd\u8de1\u30fb\u76e3\u8996\u3057\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u30b5\u30dd\u30fc\u30c8\u3092\u5b9f\u73fe\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u7279\u5b9a\u306eCRM\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u306e\u8ab2\u984c\u3002<\/li>\n\n\n\n<li>\u8907\u96d1\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u5fc5\u8981\u306a\u5927\u4f01\u696d\u5411\u3051\u306e\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\u306b\u306f\u9650\u754c\u304c\u3042\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c <\/strong>\u4fa1\u683c\u306f\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n\n<p>\u4f01\u696d\u304c\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3001\u6210\u9577\u3092\u4fc3\u9032\u3059\u308b\u305f\u3081\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u512a\u5148\u3059\u308b\u3088\u3046\u306b\u306a\u308b\u306b\u3064\u308c\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u4e0d\u53ef\u6b20\u306a\u30c4\u30fc\u30eb\u3068\u306a\u3063\u3066\u3044\u308b\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u6700\u91cd\u8981\u8996\u3055\u308c\u308b\u4eca\u65e5\u306e\u7af6\u4e89\u74b0\u5883\u306b\u304a\u3044\u3066\u3001\u3053\u308c\u3089\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u672a\u6765\u3092\u5f62\u4f5c\u308b\u4e0a\u3067\u6975\u3081\u3066\u91cd\u8981\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u7d44\u7e54\u304c\u9867\u5ba2\u306e\u5fc3\u306b\u97ff\u304f\u30aa\u30fc\u30c0\u30fc\u30e1\u30a4\u30c9\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3001\u5e02\u5834\u3067\u306e\u6210\u529f\u3068\u5dee\u5225\u5316\u3092\u4fc3\u9032\u3059\u308b\u529b\u3092\u4e0e\u3048\u307e\u3059\u3002  <\/p>\n\n<h2 class=\"wp-block-heading\">\u306a\u305cQuestionPro\u306f\u5b8c\u74a7\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u306a\u308a\u5f97\u308b\u306e\u304b\uff1f<\/h2>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2100\" height=\"1254\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/QuestionPro-cx-journey-orchestration-platforms.jpg\" alt=\"QuestionPro-cx-journey-&#x30AA;&#x30FC;&#x30B1;&#x30B9;&#x30C8;&#x30EC;&#x30FC;&#x30B7;&#x30E7;&#x30F3;-&#x30D7;&#x30E9;&#x30C3;&#x30C8;&#x30D5;&#x30A9;&#x30FC;&#x30E0;\" class=\"wp-image-873963\"\/><\/figure>\n\n<p>QuestionPro\u306f\u3001\u4e3b\u306b\u305d\u306e\u5805\u7262\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u304a\u3088\u3073\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\u6a5f\u80fd\u3067\u77e5\u3089\u308c\u3066\u3044\u307e\u3059\u304c\u3001\u6b63\u3057\u3044\u30b8\u30e3\u30fc\u30cb\u30fc\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\uff08JOP\uff09\u3068\u3057\u3066\u5f37\u529b\u306a\u5019\u88dc\u3068\u306a\u308b\u6a5f\u80fd\u3082\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002QuestionPro\u304c\u3053\u306e\u30ab\u30c6\u30b4\u30ea\u3067\u30d9\u30b9\u30c8\u3068\u8003\u3048\u3089\u308c\u308b\u7406\u7531\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\uff1a <\/p>\n\n<h3 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class=\"wp-block-heading\">\u7d71\u5408\u80fd\u529b<\/h3>\n\n<p>QuestionPro\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30b7\u30b9\u30c6\u30e0\u3084\u30c4\u30fc\u30eb\u3068\u306e\u7d71\u5408\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u3001\u4f01\u696d\u306f\u65e2\u5b58\u306e\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9\u3084\u30b7\u30b9\u30c6\u30e0\u3092\u6d3b\u7528\u3057\u3066\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u53d6\u308a\u7d44\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u7d71\u5408\u306b\u3088\u308a\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u5408\u7406\u5316\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u52b9\u679c\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">\u8cbb\u7528\u5bfe\u52b9\u679c\u306e\u9ad8\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/h3>\n\n<p>QuestionPro\u306f\u3001\u4ed6\u306e\u30b8\u30e3\u30fc\u30cb\u30fc\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3088\u308a\u3082\u8cbb\u7528\u5bfe\u52b9\u679c\u306e\u9ad8\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u3001\u7279\u306b\u4e2d\u5c0f\u4f01\u696d\u3084\u4e88\u7b97\u306b\u5236\u7d04\u306e\u3042\u308b\u4f01\u696d\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002QuestionPro\u306e\u4fa1\u683c\u30d7\u30e9\u30f3\u306f\u3057\u3070\u3057\u3070\u7af6\u4e89\u529b\u304c\u3042\u308a\u3001\u8cc7\u91d1\u3092\u304b\u3051\u305a\u306b\u6d17\u7df4\u3055\u308c\u305f\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3057\u305f\u3044\u4f01\u696d\u306b\u3068\u3063\u3066\u9b45\u529b\u7684\u306a\u9078\u629e\u80a2\u3068\u306a\u308a\u307e\u3059\u3002 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class=\"wp-block-heading\">\u7d50\u8ad6<\/h2>\n\n<p>\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u73fe\u4ee3\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6226\u7565\u306b\u304a\u3051\u308b\u8981\u3068\u3057\u3066\u6a5f\u80fd\u3057\u3001\u4eca\u65e5\u306e\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u306e\u8907\u96d1\u306a\u72b6\u6cc1\u3092\u30ca\u30d3\u30b2\u30fc\u30c8\u3059\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3068\u6d1e\u5bdf\u3092\u4f01\u696d\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30c7\u30fc\u30bf\u3001\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3001\u81ea\u52d5\u5316\u306e\u30d1\u30ef\u30fc\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u308c\u3089\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u500b\u3005\u306e\u9867\u5ba2\u306e\u5fc3\u306b\u97ff\u304f\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002 <\/p>\n\n<p>\u6700\u521d\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304b\u3089\u8cfc\u5165\u5f8c\u306e\u30b5\u30dd\u30fc\u30c8\u307e\u3067\u3001\u4f01\u696d\u306fJourney Orchestration Platforms\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30bf\u30a4\u30e0\u30ea\u30fc\u3067\u9069\u5207\u306a\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3001\u3088\u308a\u5f37\u56fa\u306a\u95a2\u4fc2\u3092\u80b2\u307f\u3001\u9577\u671f\u7684\u306a\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u4fc3\u9032\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4f01\u696d\u304c\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u3092\u512a\u5148\u3059\u308b\u4e2d\u3067\u3001Journey Orchestration Platforms\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u672a\u6765\u3092\u5f62\u4f5c\u308b\u4e0a\u3067\u4e0d\u53ef\u6b20\u306a\u5f79\u5272\u3092\u679c\u305f\u3059\u3067\u3057\u3087\u3046\u3002 <\/p>\n\n<p>\u7570\u7a2e\u306e\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9\u3092\u7d71\u5408\u3057\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u81ea\u52d5\u5316\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5927\u898f\u6a21\u306b\u63d0\u4f9b\u3059\u308b\u305d\u306e\u80fd\u529b\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30c7\u30a3\u30e9\u30a4\u30c8\u306e\u8ffd\u6c42\u306b\u4e0d\u53ef\u6b20\u306a\u8cc7\u7523\u3068\u3057\u3066\u4f4d\u7f6e\u3065\u3051\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u3059\u3079\u3066\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30fb\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u7ba1\u7406\u304c\u91cd\u8981\u306a\u6642\u4ee3\u306b\u304a\u3044\u3066\u3001Journey Orchestration Platforms\u306f\u3001\u4f01\u696d\u304c<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%96%e3%83%a9%e3%83%b3%e3%83%89%e6%88%90%e5%8a%9f%e3%81%ae%e3%81%9f%e3%82%81%e3%81%ab%e8%a6%9a%e3%81%88%e3%81%a6%e3%81%8a%e3%81%8d%e3%81%9f%e3%81%84%e9%a1%a7%e5%ae%a2%e3%81%ae%e6%9c%9f%e5%be%85\/\">\u9867\u5ba2\u306e\u671f\u5f85\u306b<\/a>\u5fdc\u3048\u3001\u305d\u308c\u3092\u4e0a\u56de\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u3001\u9032\u5316\u3057\u7d9a\u3051\u308b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6d3b\u52d5\u306e\u4e2d\u3067\u6301\u7d9a\u7684\u306a\u6210\u9577\u3068\u5dee\u5225\u5316\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002 <\/p>\n\n<p><\/p><p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"> <button>\u3082\u3063\u3068\u8a73\u3057\u304f<\/button> <\/a> <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&#038;sourceRef=blog\" target=\"_blank\" rel=\"noopener\"> <button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button> <\/a><\/p>\n\n<h2 class=\"wp-block-heading\">\u3088\u304f\u3042\u308b\u8cea\u554f\uff08FAQ\uff09<\/h2>\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1719548161756\"><strong class=\"schema-faq-question\">\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\uff08JOP\uff09\u3068\u306f\u4f55\u304b\uff1f<\/strong> <p 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