{"id":1006889,"date":"2024-08-01T11:00:00","date_gmt":"2024-08-01T18:00:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%83%9c%e3%82%a4%e3%82%b9%e3%83%bb%e3%82%aa%e3%83%96%e3%83%bb%e3%82%b6%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%e5%ae%9f%e6%96%bd%e6%96%b9\/"},"modified":"2025-02-12T05:57:32","modified_gmt":"2025-02-12T12:57:32","slug":"%e3%83%9c%e3%82%a4%e3%82%b9%e3%83%bb%e3%82%aa%e3%83%96%e3%83%bb%e3%82%b6%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%e5%ae%9f%e6%96%bd%e6%96%b9","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%9c%e3%82%a4%e3%82%b9%e3%83%bb%e3%82%aa%e3%83%96%e3%83%bb%e3%82%b6%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%e5%ae%9f%e6%96%bd%e6%96%b9\/","title":{"rendered":"\u30dc\u30a4\u30b9\u30fb\u30aa\u30d6\u30fb\u30b6\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30d7\u30ed\u30b0\u30e9\u30e0\u5b9f\u65bd\u65b9\u6cd5"},"content":{"rendered":"\n<p>\u30d3\u30b8\u30cd\u30b9\u3068\u958b\u767a\u306e\u3053\u306e\u9ad8\u5ea6\u306a\u4e16\u754c\u3067\u306f\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3068\u671f\u5f85\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u91cd\u8981\u306b\u306a\u3063\u3066\u3044\u308b\u3002\u3053\u306e\u7406\u89e3\u306f\u3001\u6210\u529f\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u6226\u7565\u306e\u30d0\u30c3\u30af\u30dc\u30fc\u30f3\u3092\u5f62\u6210\u3057\u3001\u4f01\u696d\u304c\u81ea\u793e\u306e\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u3001\u9867\u5ba2\u304c\u771f\u306b\u6c42\u3081\u3066\u3044\u308b\u3082\u306e\u3068\u4e00\u81f4\u3055\u305b\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u305d\u3053\u3067\u3001VOC\uff08Voice of the Customer\uff09\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u51fa\u756a\u3068\u306a\u308b\u306e\u3067\u3059\u3002    <\/p>\n\n<p>Voice of the Customer (VoC)\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u3001\u69cb\u9020\u5316\u3055\u308c\u305f\u65b9\u6cd5\u3067\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3001\u5206\u6790\u3001\u5bfe\u5fdc\u3059\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u6539\u5584\u3084\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u63a8\u9032\u3059\u308b\u305f\u3081\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002   <\/p>\n\n<p>\u3053\u306e\u30d6\u30ed\u30b0\u30dd\u30b9\u30c8\u3067\u306f\u3001VoC\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u8981\u70b9\u3001\u91cd\u8981\u6027\u3001\u6210\u529f\u3059\u308b\u30d7\u30ed\u30b0\u30e9\u30e0\u69cb\u7bc9\u306e\u30b9\u30c6\u30c3\u30d7\u3001\u4e3b\u306a\u8ab2\u984c\u3001\u305d\u3057\u3066QuestionPro CX\u306e\u3088\u3046\u306a\u30c4\u30fc\u30eb\u304cVoC\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u3092\u3069\u306e\u3088\u3046\u306b\u5f37\u5316\u3067\u304d\u308b\u304b\u306b\u3064\u3044\u3066\u3054\u6848\u5185\u3057\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u9867\u5ba2\u306e\u58f0\u30d7\u30ed\u30b0\u30e9\u30e0\u3068\u306f\uff1f  <\/h2>\n\n<p><a href=\"https:\/\/www.questionpro.com\/voice-of-customer.html\">\u9867\u5ba2\u306e\u58f0\uff08VoC<\/a>\uff09\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u3001\u9867\u5ba2\u306e\u55dc\u597d\u3001\u30cb\u30fc\u30ba\u3001\u671f\u5f85\u3001\u7d4c\u9a13\u306b\u95a2\u3059\u308b\u6d1e\u5bdf\u3092\u5f97\u308b\u305f\u3081\u306b\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u4f53\u7cfb\u7684\u306b\u53ce\u96c6\u30fb\u5206\u6790\u3059\u308b\u3002  <\/p>\n\n<p>VoC\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u6700\u7d42\u7684\u306a\u76ee\u6a19\u306f\u3001\u3053\u308c\u3089\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5229\u7528\u3057\u3066\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u6539\u5584\u3057\u3001<a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\">\u9867\u5ba2\u6e80\u8db3<\/a>\u5ea6\u3068<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%83%ad%e3%82%a4%e3%83%a4%e3%83%ab%e3%83%86%e3%82%a3%e9%a1%a7%e5%ae%a2%e3%83%ad%e3%82%a4%e3%83%a4%e3%83%ab%e3%83%86%e3%82%a3%e3%81%a8%e3%81%af\/\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092<\/a>\u9ad8\u3081\u308b\u3053\u3068\u3067\u3042\u308b\u3002<\/p>\n\n<p><strong>VoC\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u69cb\u6210\u8981\u7d20\uff1a<\/strong><\/p>\n\n<ul>\n<li><strong>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6\uff1a<\/strong>\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30ec\u30d3\u30e5\u30fc\u306a\u3069\u3092\u901a\u3058\u3066\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u3002  <\/li>\n\n\n\n<li><strong>\u30c7\u30fc\u30bf\u5206\u6790\uff1a <\/strong>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u53ce\u96c6\u3055\u308c\u305f\u3089\u3001\u50be\u5411\u3001\u554f\u984c\u70b9\u3001\u6539\u5584\u306e\u6a5f\u4f1a\u3092\u7279\u5b9a\u3059\u308b\u305f\u3081\u306b\u5206\u6790\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3002  <\/li>\n\n\n\n<li><strong>\u30a2\u30af\u30b7\u30e7\u30f3\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\uff1a<\/strong>\u30c7\u30fc\u30bf\u5206\u6790\u304b\u3089\u5f97\u3089\u308c\u305f\u6d1e\u5bdf\u306b\u57fa\u3065\u304d\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u554f\u984c\u306b\u5bfe\u51e6\u3057\u3001\u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u3092\u5f37\u5316\u3059\u308b\u305f\u3081\u306e\u5b9f\u884c\u53ef\u80fd\u306a\u30d7\u30e9\u30f3\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/li>\n\n\n\n<li><strong>\u5b9f\u65bd\u3068\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\uff1a <\/strong>\u7d99\u7d9a\u7684\u3067\u76f4\u63a5\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30eb\u30fc\u30d7\u306b\u3088\u308a\u3001\u9032\u5316\u3059\u308b\u9867\u5ba2\u306e\u671f\u5f85\u306b\u6cbf\u3063\u305f\u30d3\u30b8\u30cd\u30b9\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002  <\/li>\n\n\n\n<li><strong>\u5831\u544a\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\uff1a <\/strong>\u793e\u5185\u30c1\u30fc\u30e0\u3084\u9867\u5ba2\u3068\u6d1e\u5bdf\u3084\u884c\u52d5\u3092\u5171\u6709\u3059\u308b\u3053\u3068\u3067\u3001\u900f\u660e\u6027\u3068\u4fe1\u983c\u3092\u80b2\u307f\u307e\u3059\u3002  <\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u306a\u305c\u300c\u9867\u5ba2\u306e\u58f0\u300d\u30d7\u30ed\u30b0\u30e9\u30e0\u304c\u91cd\u8981\u306a\u306e\u304b\uff1f<\/h2>\n\n<p>\u9867\u5ba2\u306e\u58f0\uff08VoC\uff09\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u3001\u7af6\u4e89\u306e\u6fc0\u3057\u3044\u5e02\u5834\u3067\u6210\u529f\u3092\u76ee\u6307\u3059\u4f01\u696d\u306b\u3068\u3063\u3066\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002VoC\u304c\u91cd\u8981\u306a\u610f\u5473\u3092\u6301\u3064\u7406\u7531\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3042\u308b\uff1a <\/p>\n\n<h3 class=\"wp-block-heading\">1.\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u3092\u5b9f\u8df5\u3059\u308b\u305f\u3081\u306b<\/h3>\n\n<p>VoC\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u3001\u9867\u5ba2\u3092\u30d3\u30b8\u30cd\u30b9\u6226\u7565\u306e\u4e2d\u5fc3\u306b\u636e\u3048\u308b\u3002\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3068\u55dc\u597d\u3092\u7406\u89e3\u3057\u3001\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%96%e3%83%a9%e3%83%b3%e3%83%89%e6%88%90%e5%8a%9f%e3%81%ae%e3%81%9f%e3%82%81%e3%81%ab%e8%a6%9a%e3%81%88%e3%81%a6%e3%81%8a%e3%81%8d%e3%81%9f%e3%81%84%e9%a1%a7%e5%ae%a2%e3%81%ae%e6%9c%9f%e5%be%85\/\">\u9867\u5ba2\u306e\u671f\u5f85\u306b\u3088\u308a<\/a>\u3088\u304f\u5fdc\u3048\u3089\u308c\u308b\u3088\u3046\u3001\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u8abf\u6574\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002\u3053\u306e\u9023\u643a\u306f\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u3001\u3088\u308a\u5f37\u3044\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u80b2\u3080\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">2.\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u5411\u4e0a\u306e\u305f\u3081\u306b<\/h3>\n\n<p>\u5b9a\u671f\u7684\u306a\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306f\u3001\u4f55\u304c\u3046\u307e\u304f\u3044\u3063\u3066\u3044\u3066\u3001\u4f55\u304c\u6539\u5584\u3055\u308c\u308b\u5fc5\u8981\u304c\u3042\u308b\u304b\u306b\u3064\u3044\u3066\u306e\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306f\u3001\u4f01\u696d\u304c\u75db\u70b9\u3084\u6539\u5584\u3059\u3079\u304d\u70b9\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u65b0\u305f\u306a\u6a5f\u4f1a\u3092\u7279\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u7d99\u7d9a\u7684\u306a\u6539\u5584\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">3.\u7af6\u4e89\u529b\u3092\u9ad8\u3081\u308b<\/h3>\n\n<p>VoC\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u7528\u3059\u308b\u4f01\u696d\u306f\u3001\u6df7\u96d1\u3057\u305f\u5e02\u5834\u306b\u304a\u3044\u3066\u7af6\u5408\u4ed6\u793e\u3068\u306e\u5dee\u5225\u5316\u3092\u56f3\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u306e\u55dc\u597d\u3092\u7406\u89e3\u3057\u3001\u5909\u5316\u3059\u308b\u30cb\u30fc\u30ba\u306b\u7d20\u65e9\u304f\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u3067\u3001\u30d3\u30b8\u30cd\u30b9\u3092\u969b\u7acb\u305f\u305b\u3001\u3088\u308a\u8fc5\u901f\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u3067\u5927\u304d\u306a\u512a\u4f4d\u6027\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">4.\u9867\u5ba2\u7dad\u6301\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b<\/h3>\n\n<p>\u9867\u5ba2\u306e\u61f8\u5ff5\u306b\u5bfe\u5fdc\u3057\u3001\u305d\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u3044\u3066\u884c\u52d5\u3059\u308b\u3053\u3068\u306f\u3001\u89e3\u7d04\u7387\u3092\u4e0b\u3052\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u81ea\u5206\u305f\u3061\u306e\u610f\u898b\u304c\u5177\u4f53\u7684\u306a\u6539\u5584\u306b\u3064\u306a\u304c\u308b\u3068\u308f\u304b\u308c\u3070\u3001\u9867\u5ba2\u306f\u3088\u308a\u5fe0\u5b9f\u3067\u3042\u308a\u7d9a\u3051\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u3092\u4ed6\u306e\u4eba\u306b\u3082\u52e7\u3081\u3084\u3059\u304f\u306a\u308a\u3001\u9577\u671f\u7684\u306a\u9867\u5ba2\u7dad\u6301\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">5.\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a<\/h3>\n\n<p>\u3088\u304f\u5b9f\u884c\u3055\u308c\u305fVoC\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u3001\u7387\u76f4\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u3044\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u304c\u6700\u9069\u5316\u3055\u308c\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u3067\u6210\u529f\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u306b\u3064\u306a\u304c\u308a\u3001\u3088\u308a\u9ad8\u3044\u6e80\u8db3\u5ea6\u3068\u30a2\u30c9\u30dc\u30ab\u30b7\u30fc\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002   <\/p>\n\n<h3 class=\"wp-block-heading\">6.\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u304f\u610f\u601d\u6c7a\u5b9a\u3092\u652f\u63f4\u3059\u308b<\/h3>\n\n<p>VoC\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u610f\u601d\u6c7a\u5b9a\u306b\u5f79\u7acb\u3064\u8c4a\u5bcc\u306a\u30c7\u30fc\u30bf\u3092\u63d0\u4f9b\u3059\u308b\u3002\u601d\u3044\u8fbc\u307f\u3084\u6642\u4ee3\u9045\u308c\u306e\u6163\u7fd2\u306b\u983c\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u4f01\u696d\u306f\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u3044\u3066\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u9078\u629e\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u3001\u3088\u308a\u52b9\u679c\u7684\u3067\u7684\u3092\u7d5e\u3063\u305f\u6226\u7565\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">7.\u3088\u308a\u7a4d\u6975\u7684\u306a\u554f\u984c\u89e3\u6c7a\u306e\u305f\u3081\u306b<\/h3>\n\n<p>\u4f01\u696d\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u30a8\u30b9\u30ab\u30ec\u30fc\u30c8\u3059\u308b\u524d\u306b\u7d99\u7d9a\u7684\u306b\u76e3\u8996\u30fb\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u554f\u984c\u3092\u7279\u5b9a\u3057\u3001\u5bfe\u51e6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002\u3053\u306e\u7a4d\u6975\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001\u9867\u5ba2\u3068\u306e\u826f\u597d\u306a\u95a2\u4fc2\u3092\u7dad\u6301\u3057\u3001\u4e9b\u7d30\u306a\u554f\u984c\u304c\u91cd\u5927\u306a\u554f\u984c\u306b\u767a\u5c55\u3059\u308b\u306e\u3092\u9632\u3050\u3053\u3068\u304c\u3067\u304d\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">8.\u5e02\u5834\u52d5\u5411\u3068\u306e\u6574\u5408\u6027\u306e\u305f\u3081\u306b<\/h3>\n\n<p>\u9867\u5ba2\u306e\u55dc\u597d\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3001\u4f01\u696d\u304c\u5e02\u5834\u306e\u30c8\u30ec\u30f3\u30c9\u3068\u30b7\u30d5\u30c8\u306b\u540c\u8abf\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3002\u3053\u306e\u9023\u643a\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u9032\u5316\u3059\u308b\u9867\u5ba2\u306e\u9700\u8981\u306b\u5bfe\u5fdc\u3057\u3001\u5e02\u5834\u3067\u306e\u95a2\u9023\u6027\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u3001\u81ea\u793e\u306e\u6226\u7565\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u9069\u5fdc\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">\u30dc\u30a4\u30b9\u30fb\u30aa\u30d6\u30fb\u30b6\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u4f5c\u308a\u65b9<\/h2>\n\n<p>VoC\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u6210\u529f\u3055\u305b\u308b\u306b\u306f\u3001\u6226\u7565\u7684\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u5fc5\u8981\u3067\u3042\u308b\u3002\u4ee5\u4e0b\u306f\u3001\u691c\u8a0e\u3059\u3079\u304d\u91cd\u8981\u306a\u30b9\u30c6\u30c3\u30d7\u3067\u3042\u308b\uff1a <\/p>\n\n<h3 class=\"wp-block-heading\">\u76ee\u7684\u3092\u660e\u78ba\u306b\u3059\u308b<\/h3>\n\n<p>\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u524d\u306b\u3001VoC\u30d7\u30ed\u30b0\u30e9\u30e0\u3067\u4f55\u3092\u9054\u6210\u3057\u305f\u3044\u306e\u304b\u3092\u660e\u78ba\u306b\u5b9a\u7fa9\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3001\u88fd\u54c1\u63d0\u4f9b\u306e\u5f37\u5316\u3001\u307e\u305f\u306f\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u304c\u76ee\u7684\u306a\u306e\u304b\uff1f\u76ee\u7684\u3092\u660e\u78ba\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u52aa\u529b\u306e\u6307\u91dd\u3068\u306a\u308a\u3001\u6210\u529f\u3092\u6e2c\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306e\u7279\u5b9a<\/h3>\n\n<p>\u9867\u5ba2\u304c\u30d6\u30e9\u30f3\u30c9\u3068\u63a5\u3059\u308b\u4e3b\u8981\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u6c7a\u5b9a\u3059\u308b\u3002\u3053\u308c\u306b\u306f   <\/p>\n\n<ul>\n<li>\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8  <\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3001  <\/li>\n\n\n\n<li>\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30fb\u30c1\u30e3\u30f3\u30cd\u30eb  <\/li>\n\n\n\n<li>\u5b9f\u5e97\u8217\u306a\u3069\u3002  <\/li>\n<\/ul>\n\n<p>\u3053\u308c\u3089\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6700\u3082\u9069\u5207\u306a\u6bb5\u968e\u3067\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u96c6\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u65b9\u6cd5\u306e\u9078\u629e<\/h3>\n\n<p>\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306e\u9069\u5207\u306a\u65b9\u6cd5\u3092\u9078\u629e\u3059\u308b\u3002\u4f8b   <\/p>\n\n<ul>\n<li>\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u3001  <\/li>\n\n\n\n<li>\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u306b\u7b54\u3048\u3066\u3044\u307e\u3059\u3001  <\/li>\n\n\n\n<li>\u30d5\u30a9\u30fc\u30ab\u30b9\u30b0\u30eb\u30fc\u30d7\u3001  <\/li>\n\n\n\n<li>\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30ea\u30b9\u30cb\u30f3\u30b0\u3068  <\/li>\n\n\n\n<li>\u30aa\u30f3\u30e9\u30a4\u30f3\u30ec\u30d3\u30e5\u30fc  <\/li>\n<\/ul>\n\n<p>\u3069\u306e\u65b9\u6cd5\u3092\u9078\u3076\u304b\u306f\u3001\u76ee\u7684\u3001\u5bfe\u8c61\u8aad\u8005\u3001\u5229\u7528\u53ef\u80fd\u306a\u30ea\u30bd\u30fc\u30b9\u306b\u3088\u3063\u3066\u7570\u306a\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30c4\u30fc\u30eb\u306e\u5c0e\u5165<\/h3>\n\n<p>\u52b9\u7387\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u3068\u5206\u6790\u306e\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3068\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u6295\u8cc7\u3059\u308b\u3002\u4f8b\u3048\u3070\u3001QuestionPro CX\u306f\u3001VoC\u30d7\u30ed\u30bb\u30b9\u5168\u4f53\u3092\u5408\u7406\u5316\u3059\u308b\u5f37\u529b\u306a\u8abf\u67fb\u30c4\u30fc\u30eb\u3001\u611f\u60c5\u5206\u6790\u3001\u304a\u3088\u3073\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">\u30c7\u30fc\u30bf\u306e\u5206\u6790<\/h3>\n\n<p>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u96c6\u307e\u3063\u305f\u3089\u3001\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3001\u50be\u5411\u3001\u30d1\u30bf\u30fc\u30f3\u3001\u75db\u70b9\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u3002\u7e70\u308a\u8fd4\u3055\u308c\u308b\u30c6\u30fc\u30de\u3092\u63a2\u3057\u3001\u65e9\u6025\u306a\u5bfe\u5fdc\u304c\u5fc5\u8981\u306a\u5206\u91ce\u306b\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u308b\u3002\u30c6\u30ad\u30b9\u30c8\u5206\u6790\u3084\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u306e\u3088\u3046\u306a\u9ad8\u5ea6\u306a\u5206\u6790\u6280\u8853\u306f\u3001\u9867\u5ba2\u306e\u611f\u60c5\u3092\u3088\u308a\u6df1\u304f\u6d1e\u5bdf\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">\u884c\u52d5\u8a08\u753b\u306e\u7b56\u5b9a<\/h3>\n\n<p>\u6d1e\u5bdf\u3092\u5b9f\u884c\u53ef\u80fd\u306a\u8a08\u753b\u306b\u5909\u63db\u3059\u308b\u3002\u7279\u5b9a\u3055\u308c\u305f\u554f\u984c\u306b\u5bfe\u51e6\u3057\u3001\u6539\u5584\u3092\u5b9f\u65bd\u3059\u308b\u305f\u3081\u306b\u95a2\u9023\u30c1\u30fc\u30e0\u3068\u5354\u529b\u3059\u308b\u3002\u30a2\u30af\u30b7\u30e7\u30f3\u30d7\u30e9\u30f3\u304cSMART\u3067\u3042\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3059\u308b\uff1a  <\/p>\n\n<ul>\n<li>\u5177\u4f53\u7684\u3060\u3001  <\/li>\n\n\n\n<li>\u6e2c\u5b9a\u53ef\u80fd\u3001  <\/li>\n\n\n\n<li>\u9054\u6210\u53ef\u80fd\u3060\u3001  <\/li>\n\n\n\n<li>\u95a2\u9023\u6027\u3068  <\/li>\n\n\n\n<li>\u6642\u9593\u7684\u5236\u7d04\u304c\u3042\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">\u5909\u66f4\u306e\u5b9f\u65bd<\/h3>\n\n<p>\u30a2\u30af\u30b7\u30e7\u30f3\u30d7\u30e9\u30f3\u3092\u5b9f\u884c\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u696d\u7e3e\u3078\u306e\u5f71\u97ff\u3092\u76e3\u8996\u3059\u308b\u3002\u4e3b\u8981\u306a\u6307\u6a19\u3092\u5b9a\u671f\u7684\u306b\u8ffd\u8de1\u3057\u3001\u5909\u66f4\u306e\u52b9\u679c\u3092\u8a55\u4fa1\u3059\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">\u7d50\u679c\u3092\u4f1d\u3048\u308b<\/h3>\n\n<p>VoC\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u306e\u6210\u679c\u3092\u793e\u5185\u30c1\u30fc\u30e0\u3084\u9867\u5ba2\u3068\u5171\u6709\u3059\u308b\u3002\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u304f\u6539\u5584\u70b9\u3092\u5f37\u8abf\u3057\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u3078\u306e\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u3092\u4f1d\u3048\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">\u7d99\u7d9a\u7684\u306a\u53cd\u5fa9<\/h3>\n\n<p>\u6210\u529f\u3059\u308bVoC\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u7d99\u7d9a\u7684\u306a\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3001\u9032\u5316\u3059\u308b\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u305f\u3081\u306b\u6226\u7565\u3092\u9069\u5fdc\u3055\u305b\u308b\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">\u6210\u529f\u3059\u308b\u9867\u5ba2\u306e\u58f0\u5206\u6790\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u958b\u767a\u3059\u308b\u306b\u306f\uff1f<\/h2>\n\n<p>\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u306aVoC\u5206\u6790\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u958b\u767a\u306b\u306f\u3001\u5165\u5ff5\u306a\u8a08\u753b\u3068\u5b9f\u884c\u304c\u5fc5\u8981\u3067\u3059\u3002\u6210\u529f\u3092\u78ba\u5b9f\u306b\u3059\u308b\u65b9\u6cd5\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\uff1a <\/p>\n\n<h3 class=\"wp-block-heading\">1.\u9ad8\u5ea6\u306a\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3092\u4f7f\u7528\u3059\u308b\uff1a<\/h3>\n\n<p>\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u3001\u30c6\u30ad\u30b9\u30c8\u30de\u30a4\u30cb\u30f3\u30b0\u3001\u6a5f\u68b0\u5b66\u7fd2\u306a\u3069\u306e\u9ad8\u5ea6\u306a\u5206\u6790\u30c6\u30af\u30cb\u30c3\u30af\u3092\u6d3b\u7528\u3057\u3066\u3001\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304b\u3089\u610f\u5473\u306e\u3042\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u62bd\u51fa\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30c6\u30af\u30cb\u30c3\u30af\u306f\u3001\u6b21\u306e\u3088\u3046\u306a\u3053\u3068\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002   <\/p>\n\n<ul>\n<li>\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u306e\u50be\u5411\u3092\u628a\u63e1\u3059\u308b\u3001  <\/li>\n\n\n\n<li>\u65b0\u305f\u306a\u554f\u984c\u3092\u767a\u898b\u3057  <\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u884c\u52d5\u3092\u4e88\u6e2c\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">2.\u91cd\u8981\u306a\u6307\u6a19\u306b\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u308b\uff1a<\/h3>\n\n<p>\u76ee\u7684\u306b\u6cbf\u3063\u305f\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u306b\u7126\u70b9\u3092\u5f53\u3066\u307e\u3057\u3087\u3046\u3002\u3053\u308c\u3089\u306e\u6307\u6a19\u3092\u8ffd\u8de1\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u611f\u60c5\u3068\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u52b9\u679c\u3092\u660e\u78ba\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4e00\u822c\u7684\u306aVoC\u30e1\u30c8\u30ea\u30af\u30b9\u306b\u306f\u4ee5\u4e0b\u304c\u542b\u307e\u308c\u307e\u3059\u3002    <\/p>\n\n<ul>\n<li>\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u3001  <\/li>\n\n\n\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09\u3001  <\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30d5\u30a9\u30fc\u30c8\u30fb\u30b9\u30b3\u30a2\uff08CES\uff09\u3068  <\/li>\n\n\n\n<li>\u9867\u5ba2\u89e3\u7d04\u7387\u3002  <\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">3.\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u30bb\u30b0\u30e1\u30f3\u30c8\u5316\u3059\u308b\uff1a<\/h3>\n\n<p>\u30c7\u30e2\u30b0\u30e9\u30d5\u30a3\u30c3\u30af\u3001\u8cfc\u5165\u5c65\u6b74\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30ec\u30d9\u30eb\u306b\u57fa\u3065\u3044\u3066\u3001\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u30bb\u30b0\u30e1\u30f3\u30c8\u5316\u3057\u307e\u3059\u3002\u3053\u306e\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u7279\u5b9a\u306e\u9867\u5ba2\u30b0\u30eb\u30fc\u30d7\u306b\u5bfe\u3059\u308b\u30ec\u30b9\u30dd\u30f3\u30b9\u3068\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u6700\u9069\u5316\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3068\u95a2\u9023\u6027\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">4.\u90e8\u9580\u3092\u8d85\u3048\u305f\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u4fc3\u9032\u3059\u308b\uff1a<\/h3>\n\n<p>VoC\u5206\u6790\u306b\u306f\u3001\u90e8\u9580\u3092\u8d85\u3048\u305f\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u5fc5\u8981\u3067\u3042\u308b\u3002\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u5546\u54c1\u958b\u767a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5404\u30c1\u30fc\u30e0\u306f\u3001\u6d1e\u5bdf\u529b\u3092\u89e3\u91c8\u3057\u3001\u7d44\u7e54\u306b\u5229\u76ca\u3092\u3082\u305f\u3089\u3059\u5909\u66f4\u3092\u5b9f\u65bd\u3059\u308b\u305f\u3081\u306b\u5354\u529b\u3059\u3079\u304d\u3067\u3042\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">5.\u7af6\u5408\u4ed6\u793e\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u76e3\u8996\u3059\u308b\uff1a<\/h3>\n\n<p>\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u3001\u7af6\u5408\u4ed6\u793e\u3068\u306e\u95a2\u9023\u6027\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u81ea\u793e\u30d6\u30e9\u30f3\u30c9\u304c\u7af6\u4e89\u4e0a\u512a\u4f4d\u306b\u7acb\u3066\u308b\u5206\u91ce\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002\u9867\u5ba2\u304c\u7af6\u5408\u4ed6\u793e\u3092\u3069\u306e\u3088\u3046\u306b\u8a8d\u8b58\u3057\u3066\u3044\u308b\u304b\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u81ea\u793e\u306e\u88fd\u54c1\u3092\u30dd\u30b8\u30b7\u30e7\u30cb\u30f3\u30b0\u3059\u308b\u305f\u3081\u306e\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002   <\/p>\n\n<h3 class=\"wp-block-heading\">6.\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3059\u308b\uff1a<\/h3>\n\n<p>VoC\u5206\u6790\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u5b9a\u671f\u7684\u306b\u898b\u76f4\u3057\u3001\u6539\u826f\u3059\u308b\u3002\u65b0\u305f\u306a\u6d1e\u5bdf\u3068\u65b0\u305f\u306a\u9867\u5ba2\u30c8\u30ec\u30f3\u30c9\u306b\u57fa\u3065\u3044\u3066\u6226\u7565\u3092\u9069\u5fdc\u3055\u305b\u308b\u3002\u7d99\u7d9a\u7684\u306a\u6539\u5584\u306e\u6587\u5316\u306f\u3001\u3042\u306a\u305f\u306e\u30d7\u30ed\u30b0\u30e9\u30e0\u304c\u5b9f\u7528\u7684\u3067\u9069\u5207\u3067\u3042\u308a\u7d9a\u3051\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002  <\/p>\n\n<h2 class=\"wp-block-heading\">\u30dc\u30a4\u30b9\u30fb\u30aa\u30d6\u30fb\u30b6\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u4e3b\u306a\u8ab2\u984c<\/h2>\n\n<p>\u52b9\u679c\u7684\u306a\u9867\u5ba2\u6226\u7565\u306f\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u751f\u307f\u51fa\u3059\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3042\u308b\u3002\u305d\u306e\u5229\u70b9\u306b\u3082\u304b\u304b\u308f\u3089\u305a\u3001VoC\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u3044\u304f\u3064\u304b\u306e\u8ab2\u984c\u306b\u76f4\u9762\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\uff1a   <\/p>\n\n<ul>\n<li><strong>\u30c7\u30fc\u30bf\u904e\u591a\uff1a <\/strong>\u81a8\u5927\u306a\u91cf\u306e\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u3068\u60c5\u5831\u904e\u591a\u3068\u306a\u308a\u3001\u610f\u5473\u306e\u3042\u308b\u6d1e\u5bdf\u3092\u5f15\u304d\u51fa\u3059\u3053\u3068\u304c\u96e3\u3057\u304f\u306a\u308b\u3002<\/li>\n\n\n\n<li><strong>\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\uff1a <\/strong>VoC\u30c4\u30fc\u30eb\u3068\u65e2\u5b58\u306eCRM\u3084\u305d\u306e\u4ed6\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u306f\u8907\u96d1\u3067\u6642\u9593\u304c\u304b\u304b\u308b\u3002<\/li>\n\n\n\n<li><strong>\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u7dad\u6301 <\/strong>\u9867\u5ba2\u306e\u95a2\u5fc3\u3092\u7dad\u6301\u3057\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u63d0\u4f9b\u3059\u308b\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u306f\u96e3\u3057\u3044\u3053\u3068\u3067\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30c7\u30fc\u30bf\u30fb\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u306e\u78ba\u4fdd <\/strong>\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u4fdd\u8b77\u3068\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u898f\u5236\u306e\u9075\u5b88\u306f\u6700\u91cd\u8981\u4e8b\u9805\u3067\u3042\u308b\u3002<\/li>\n\n\n\n<li><strong>\u6d1e\u5bdf\u3092\u884c\u52d5\u306b\u5909\u3048\u308b<\/strong>\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u304f\u6d1e\u5bdf\u3092\u5b9f\u884c\u53ef\u80fd\u306a\u6226\u7565\u306b\u5909\u3048\u308b\u306b\u306f\u3001\u52b9\u679c\u7684\u306a\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u5fc5\u8981\u3067\u3059\u3002<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">QuestionPro CX\u306f\u9867\u5ba2\u306e\u58f0\u30d7\u30ed\u30b0\u30e9\u30e0\u3067\u3069\u306e\u3088\u3046\u306b\u5f79\u7acb\u3064\u304b\uff1f<\/h2>\n\n<p>QuestionPro CX\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306e\u58f0\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u52b9\u679c\u7684\u306b\u7ba1\u7406\u3057\u3001\u6700\u9069\u5316\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u6700\u5148\u7aef\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u3053\u3053\u3067\u306f\u3001QuestionPro CX\u304c\u3069\u306e\u3088\u3046\u306b\u5909\u5316\u3092\u3082\u305f\u3089\u3059\u304b\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\uff1a <\/p>\n\n<h3 class=\"wp-block-heading\">1.\u8907\u6570\u65bd\u8a2d\u306e\u8abf\u67fb\u30c4\u30fc\u30eb<\/h3>\n\n<p>QuestionPro CX\u306f\u3001\u4f01\u696d\u304c\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3067\u304d\u308b\u3055\u307e\u3056\u307e\u306a\u8abf\u67fb\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30e1\u30fc\u30eb\u8abf\u67fb\u304b\u3089\u30a2\u30d7\u30ea\u5185\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u307e\u3067\u3001\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u9867\u5ba2\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u78ba\u5b9f\u306b\u53ce\u96c6\u3057\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">2.\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\uff1a<\/h3>\n\n<p>QuestionPro CX\u306f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u5206\u6790\u6a5f\u80fd\u3068\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u306b\u3088\u308a\u3001\u9867\u5ba2\u611f\u60c5\u306e\u5909\u5316\u3092\u30e2\u30cb\u30bf\u30fc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306f\u3001\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u4fc3\u9032\u3059\u308b\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">3.\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\uff1a<\/h3>\n\n<p>\u9ad8\u5ea6\u306a\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u80cc\u5f8c\u306b\u3042\u308b\u611f\u60c5\u7684\u306a\u30c8\u30fc\u30f3\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u5206\u6790\u306b\u3088\u308a\u3001\u80af\u5b9a\u7684\u306a\u611f\u60c5\u3068\u5426\u5b9a\u7684\u306a\u611f\u60c5\u3092\u7279\u5b9a\u3057\u3001\u6539\u5584\u306e\u305f\u3081\u306e\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">4.\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\uff1a<\/h3>\n\n<p>QuestionPro CX \u306f\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u63d0\u4f9b\u3057\u3001\u8996\u899a\u7684\u306b\u9b45\u529b\u7684\u3067\u7406\u89e3\u3057\u3084\u3059\u3044\u5f62\u5f0f\u3067\u30c7\u30fc\u30bf\u3092\u8868\u793a\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306f\u3001\u3059\u3079\u3066\u306e\u30c1\u30fc\u30e0\u304c\u6d1e\u5bdf\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u90e8\u9580\u6a2a\u65ad\u7684\u306a\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">5.\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\uff1a<\/h3>\n\n<p>\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306eAI\u4e3b\u5c0e\u306e\u6d1e\u5bdf\u306f\u3001\u91cd\u8981\u306a\u50be\u5411\u3068\u5f37\u5316\u306e\u6a5f\u4f1a\u3092\u6d6e\u304d\u5f6b\u308a\u306b\u3057\u307e\u3059\u3002QuestionPro CX\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u3001\u6210\u9577\u3092\u4fc3\u9032\u3059\u308b\u30c7\u30fc\u30bf\u4e3b\u5c0e\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30f3\u3092\u4f5c\u6210\u3059\u308b\u529b\u3092\u4f01\u696d\u306b\u4e0e\u3048\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">6.\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u306e\u9589\u9396\uff1a<\/h3>\n\n<p>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30eb\u30fc\u30d7\u3092\u9589\u3058\u308b\u3053\u3068\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u3078\u306e\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u3092\u793a\u3059\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u3002QuestionPro CX\u306f\u3001\u9867\u5ba2\u3092\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3057\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u304f\u5909\u66f4\u3092\u9867\u5ba2\u306b\u901a\u77e5\u3057\u3001\u9867\u5ba2\u306e\u58f0\u304c\u5c4a\u3044\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">7.\u7d71\u5408\u80fd\u529b\uff1a<\/h3>\n\n<p>\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u7d71\u5408\u306b\u3088\u308a\u3001\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u3088\u308a\u5e83\u7bc4\u306a\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u306b\u7d71\u5408\u3055\u308c\u307e\u3059\u3002QuestionPro CX\u306f\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30c7\u30fc\u30bf\u3092CRM\u30b7\u30b9\u30c6\u30e0\u3001\u5206\u6790\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306a\u3069\u306b\u63a5\u7d9a\u3057\u307e\u3059\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">\u7d50\u8ad6<\/h2>\n\n<p>Voice of the Customer\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u3001\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3088\u3046\u3068\u3059\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u4e0d\u53ef\u6b20\u306a\u30c4\u30fc\u30eb\u3068\u306a\u3063\u3066\u3044\u308b\u3002\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u4f53\u7cfb\u7684\u306b\u53ce\u96c6\u30fb\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u305d\u3057\u3066\u30d6\u30e9\u30f3\u30c9\u5168\u4f53\u306e\u8a8d\u77e5\u5ea6\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u3001\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p>\u6210\u529f\u3059\u308bVoC\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u69cb\u7bc9\u306b\u306f\u3001\u76ee\u6a19\u306e\u5b9a\u7fa9\u3001\u4e3b\u8981\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6\u3001\u9ad8\u5ea6\u306a\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306e\u6d3b\u7528\u3001\u90e8\u9580\u3092\u8d85\u3048\u305f\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u4fc3\u9032\u304c\u5fc5\u8981\u3067\u3059\u3002\u30c7\u30fc\u30bf\u904e\u591a\u3084\u30ea\u30bd\u30fc\u30b9\u306e\u5236\u7d04\u3068\u3044\u3063\u305f\u8ab2\u984c\u306f\u3042\u308b\u3082\u306e\u306e\u3001VoC\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u5229\u70b9\u306f\u969c\u5bb3\u3092\u306f\u308b\u304b\u306b\u4e0a\u56de\u308b\u3002 <\/p>\n\n<p>QuestionPro CX\u306e\u3088\u3046\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001VoC\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u3092\u5408\u7406\u5316\u3057\u3001\u9867\u5ba2\u306e\u58f0\u3092\u5b9f\u884c\u53ef\u80fd\u306a\u6226\u7565\u306b\u5909\u3048\u308b\u305f\u3081\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3068\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u5305\u62ec\u7684\u306a\u8abf\u67fb\u30c4\u30fc\u30eb\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u3001\u304a\u3088\u3073\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u6a5f\u80fd\u306b\u3088\u308a\u3001QuestionPro CX\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306e\u58f0\u306b\u8033\u3092\u50be\u3051\u3001\u5b66\u3073\u3001\u884c\u52d5\u3059\u308b\u3053\u3068\u3092\u652f\u63f4\u3057\u307e\u3059\u3002 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