{"id":1006889,"date":"2024-08-01T11:00:00","date_gmt":"2024-08-01T18:00:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%83%9c%e3%82%a4%e3%82%b9%e3%83%bb%e3%82%aa%e3%83%96%e3%83%bb%e3%82%b6%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%e5%ae%9f%e6%96%bd%e6%96%b9\/"},"modified":"2025-02-12T05:57:32","modified_gmt":"2025-02-12T12:57:32","slug":"%e3%83%9c%e3%82%a4%e3%82%b9%e3%83%bb%e3%82%aa%e3%83%96%e3%83%bb%e3%82%b6%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%e5%ae%9f%e6%96%bd%e6%96%b9","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%9c%e3%82%a4%e3%82%b9%e3%83%bb%e3%82%aa%e3%83%96%e3%83%bb%e3%82%b6%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%e5%ae%9f%e6%96%bd%e6%96%b9\/","title":{"rendered":"\u30dc\u30a4\u30b9\u30fb\u30aa\u30d6\u30fb\u30b6\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30d7\u30ed\u30b0\u30e9\u30e0\u5b9f\u65bd\u65b9\u6cd5"},"content":{"rendered":"\n

\u30d3\u30b8\u30cd\u30b9\u3068\u958b\u767a\u306e\u3053\u306e\u9ad8\u5ea6\u306a\u4e16\u754c\u3067\u306f\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3068\u671f\u5f85\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u91cd\u8981\u306b\u306a\u3063\u3066\u3044\u308b\u3002\u3053\u306e\u7406\u89e3\u306f\u3001\u6210\u529f\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u6226\u7565\u306e\u30d0\u30c3\u30af\u30dc\u30fc\u30f3\u3092\u5f62\u6210\u3057\u3001\u4f01\u696d\u304c\u81ea\u793e\u306e\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u3001\u9867\u5ba2\u304c\u771f\u306b\u6c42\u3081\u3066\u3044\u308b\u3082\u306e\u3068\u4e00\u81f4\u3055\u305b\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u305d\u3053\u3067\u3001VOC\uff08Voice of the Customer\uff09\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u51fa\u756a\u3068\u306a\u308b\u306e\u3067\u3059\u3002 <\/p>\n\n

Voice of the Customer (VoC)\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u3001\u69cb\u9020\u5316\u3055\u308c\u305f\u65b9\u6cd5\u3067\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3001\u5206\u6790\u3001\u5bfe\u5fdc\u3059\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u6539\u5584\u3084\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u63a8\u9032\u3059\u308b\u305f\u3081\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n

\u3053\u306e\u30d6\u30ed\u30b0\u30dd\u30b9\u30c8\u3067\u306f\u3001VoC\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u8981\u70b9\u3001\u91cd\u8981\u6027\u3001\u6210\u529f\u3059\u308b\u30d7\u30ed\u30b0\u30e9\u30e0\u69cb\u7bc9\u306e\u30b9\u30c6\u30c3\u30d7\u3001\u4e3b\u306a\u8ab2\u984c\u3001\u305d\u3057\u3066QuestionPro CX\u306e\u3088\u3046\u306a\u30c4\u30fc\u30eb\u304cVoC\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u3092\u3069\u306e\u3088\u3046\u306b\u5f37\u5316\u3067\u304d\u308b\u304b\u306b\u3064\u3044\u3066\u3054\u6848\u5185\u3057\u307e\u3059\u3002<\/p>\n\n

\u9867\u5ba2\u306e\u58f0\u30d7\u30ed\u30b0\u30e9\u30e0\u3068\u306f\uff1f <\/h2>\n\n

\u9867\u5ba2\u306e\u58f0\uff08VoC<\/a>\uff09\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u3001\u9867\u5ba2\u306e\u55dc\u597d\u3001\u30cb\u30fc\u30ba\u3001\u671f\u5f85\u3001\u7d4c\u9a13\u306b\u95a2\u3059\u308b\u6d1e\u5bdf\u3092\u5f97\u308b\u305f\u3081\u306b\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u4f53\u7cfb\u7684\u306b\u53ce\u96c6\u30fb\u5206\u6790\u3059\u308b\u3002 <\/p>\n\n

VoC\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u6700\u7d42\u7684\u306a\u76ee\u6a19\u306f\u3001\u3053\u308c\u3089\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5229\u7528\u3057\u3066\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u6539\u5584\u3057\u3001\u9867\u5ba2\u6e80\u8db3<\/a>\u5ea6\u3068\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092<\/a>\u9ad8\u3081\u308b\u3053\u3068\u3067\u3042\u308b\u3002<\/p>\n\n

VoC\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u69cb\u6210\u8981\u7d20\uff1a<\/strong><\/p>\n\n