{"id":1007033,"date":"2024-03-28T11:00:00","date_gmt":"2024-03-28T18:00:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/cem%e3%82%bd%e3%83%95%e3%83%88%e3%82%a6%e3%82%a7%e3%82%a2%ef%bc%9a2025%e5%b9%b4%e3%81%ae%e3%83%99%e3%82%b9%e3%83%88%e3%82%aa%e3%83%97%e3%82%b7%e3%83%a7%e3%83%b37%e9%81%b8\/"},"modified":"2025-02-12T23:44:19","modified_gmt":"2025-02-13T06:44:19","slug":"cem%e3%82%bd%e3%83%95%e3%83%88%e3%82%a6%e3%82%a7%e3%82%a2%ef%bc%9a2025%e5%b9%b4%e3%81%ae%e3%83%99%e3%82%b9%e3%83%88%e3%82%aa%e3%83%97%e3%82%b7%e3%83%a7%e3%83%b37%e9%81%b8","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/cem%e3%82%bd%e3%83%95%e3%83%88%e3%82%a6%e3%82%a7%e3%82%a2%ef%bc%9a2025%e5%b9%b4%e3%81%ae%e3%83%99%e3%82%b9%e3%83%88%e3%82%aa%e3%83%97%e3%82%b7%e3%83%a7%e3%83%b37%e9%81%b8\/","title":{"rendered":"CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\uff1a2025\u5e74\u306e\u30d9\u30b9\u30c8\u30aa\u30d7\u30b7\u30e7\u30f37\u9078"},"content":{"rendered":"\n<p>\u3069\u3093\u306a\u8001\u8217\u4f01\u696d\u3067\u3082\u3001\u4e00\u8cab\u6027\u304c\u9867\u5ba2\u3068\u306e\u4fe1\u983c\u69cb\u7bc9\u306e\u9375\u3067\u3042\u308b\u3053\u3068\u3092\u77e5\u3063\u3066\u3044\u308b\u3002\u9867\u5ba2\u306f\u3001\u60c5\u5831\u306e\u77db\u76fe\u3084\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u30ec\u30d9\u30eb\u306e\u9055\u3044\u306a\u3069\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u77db\u76fe\u306b\u76f4\u9762\u3059\u308b\u3068\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u4fe1\u983c\u6027\u3084\u4fe1\u7528\u6027\u306b\u7591\u554f\u3092\u62b1\u304f\u304b\u3082\u3057\u308c\u306a\u3044\u3002\u3053\u308c\u306f\u3001\u9867\u5ba2\u306e\u6df7\u4e71\u3068\u30d5\u30e9\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u3064\u306a\u304c\u308a\u3001\u30d6\u30e9\u30f3\u30c9\u306b\u5bfe\u3059\u308b\u8a8d\u8b58\u3092\u640d\u306a\u3046\u3053\u3068\u306b\u306a\u308b\u3002\u4fe1\u983c\u3067\u304d\u306a\u3044\u3001\u4fe1\u7528\u3067\u304d\u306a\u3044\u3068\u601d\u308f\u308c\u308b\u30d6\u30e9\u30f3\u30c9\u306f\u3001\u554f\u984c\u3092\u62b1\u3048\u3066\u3044\u308b\u3002\u4f01\u696d\u306e\u6210\u9577\u3068\u6210\u529f\u306e\u9375\u3068\u306a\u3063\u305f\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u305d\u308c\u3092\u6539\u5584\u3059\u308b\u65b9\u6cd5\u3092\u5b66\u3093\u3067\u307f\u3088\u3046\uff1aCEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2 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<\/p>\n\n<p>\u3057\u304b\u3057\u3001\u3042\u306a\u305f\u306e\u30cb\u30fc\u30ba\u306b\u5408\u3063\u305f\u7406\u60f3\u7684\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u306f\u3001\u5e02\u5834\u306e\u5e45\u5e83\u3044\u30aa\u30d5\u30a1\u30fc\u3092\u8003\u3048\u308b\u3068\u8907\u96d1\u3067\u3042\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002 \u3060\u304b\u3089\u3053\u305d\u3001\u79c1\u305f\u3061\u306f\u3042\u306a\u305f\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3058\u3066\u610f\u601d\u6c7a\u5b9a\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u30012025\u5e74\u306e\u30d9\u30b9\u30c87 CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u8003\u3048\u3089\u308c\u308b\u3082\u306e\u306e\u30ea\u30b9\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u306b\u3057\u307e\u3057\u305f\u3002 <\/p>\n\n<p>\u95a2\u9023\u3059\u308b\u9867\u5ba2\u30c7\u30fc\u30bf\u3084\u30a4\u30f3\u30b5\u30a4\u30c8\u3078\u306e\u30a2\u30af\u30bb\u30b9\u4e0d\u8db3\u306e\u305f\u3081\u3001\u4f01\u696d\u306f\u81ea\u793e\u306e\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u306b\u3064\u3044\u3066\u5341\u5206\u306a\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3046\u306e\u306b\u82e6\u52b4\u3059\u308b\u3053\u3068\u304c\u591a\u3044\u3002\u3053\u308c\u306f\u3001\u5b9f\u969b\u306e\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3084\u55dc\u597d\u3067\u306f\u306a\u304f\u3001\u4eee\u5b9a\u306b\u57fa\u3065\u3044\u3066\u610f\u601d\u6c7a\u5b9a\u304c\u884c\u308f\u308c\u308b\u305f\u3081\u3001\u6a5f\u4f1a\u3092\u9003\u3057\u3001\u6700\u9069\u306a\u7d50\u679c\u3092\u5f97\u3089\u308c\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002\u3053\u306e\u3088\u3046\u306a\u4e8b\u614b\u3092\u907f\u3051\u308b\u305f\u3081\u306b\u306f\u3001\u8907\u6570\u306e\u30bd\u30fc\u30b9\u304b\u3089\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3084\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u30fb\u5206\u6790\u3059\u308b\u3053\u3068\u304c\u5fc5\u8981\u3067\u3042\u308a\u3001\u305d\u3053\u3067CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u4f7f\u7528\u304c\u4f01\u696d\u306e\u6210\u9577\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3059\u3053\u3068\u306b\u306a\u308b\u3002  <\/p>\n\n<p>\u3057\u304b\u3057\u3001\u57fa\u672c\u7684\u306a\u3053\u3068\u304b\u3089\u59cb\u3081\u3088\u3046\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u306f\uff1f<\/h2>\n\n<p><strong>CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/strong>\uff09\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u7ba1\u7406\u30fb\u6700\u9069\u5316\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3059\u308b\u30c4\u30fc\u30eb\u3084\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u30b9\u30a4\u30fc\u30c8\u3067\u3042\u308b\u3002\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u3001\u5206\u6790\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u306a\u3069\u306e\u6a5f\u80fd\u304c\u542b\u307e\u308c\u308b\u3002\u3053\u306e\u7a2e\u306e\u30c4\u30fc\u30eb\u306e\u4e00\u822c\u7684\u306a\u76ee\u7684\u306f\u3001\u901a\u5e38\u3001\u5168\u4f53\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7406\u89e3\u3057\u3001\u6539\u5584\u3059\u308b\u3053\u3068\u3067\u3042\u308b\u3002  <\/p>\n\n<p>\u307e\u305f\u3001CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u3092\u5206\u6790\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u8ffd\u8de1\u3057\u3001\u5c06\u6765\u306e\u884c\u52d5\u3092\u4e88\u6e2c\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u610f\u601d\u6c7a\u5b9a\u3068\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u7d50\u5c40\u306e\u3068\u3053\u308d\u3001CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u4f01\u696d\u304c\u3088\u308a\u5f37\u56fa\u306a\u9867\u5ba2\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u80b2\u307f\u3001\u7af6\u4e89\u306e\u6fc0\u3057\u3044\u4eca\u65e5\u306e\u5e02\u5834\u3067\u9577\u671f\u7684\u306a\u6210\u529f\u3092\u53ce\u3081\u308b\u4e0a\u3067\u6975\u3081\u3066\u91cd\u8981\u306a\u306e\u3067\u3059\u3002 <\/p>\n\n<p>\u512a\u308c\u305fCEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u6280\u8853\u306f\u3001\u3053\u306e\u3088\u3046\u306a\u6226\u7565\u306e\u5b9f\u884c\u3092\u6210\u529f\u306b\u5c0e\u304f\u30b7\u30b9\u30c6\u30e0\u306e\u4e00\u90e8\u306b\u904e\u304e\u306a\u3044\u3002\u3055\u3089\u306b\u3001\u4e3b\u8981\u306a\u6e2c\u5b9a\u57fa\u6e96\u306e\u5b9a\u7fa9\u3001\u4eba\u7684\u8cc7\u6e90\u306e\u95a2\u4e0e\u3001\u793e\u5185\u306e\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u306a\u3069\u3001\u904b\u7528\u9762\u3067\u306e\u8abf\u6574\u3082\u5fc5\u8981\u3067\u3042\u308b\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u6e2c\u5b9a\u57fa\u6e96<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\uff08CEM\uff09\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u4f01\u696d\u306f\u3055\u307e\u3056\u307e\u306a\u4e3b\u8981\u6307\u6a19\u3092\u8ffd\u8de1\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u306e\u52b9\u679c\u3092\u6e2c\u5b9a\u3067\u304d\u307e\u3059\u3002CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u4e00\u822c\u7684\u306b\u6e2c\u5b9a\u3055\u308c\u308b\u91cd\u8981\u306a\u6e2c\u5b9a\u57fa\u6e96\u306b\u306f\u3001\u6b21\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308a\u307e\u3059\uff1a <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/metrics-of-cem-software-to-measure-1.jpg\" alt=\"\"\/><\/figure>\n\n<h3 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30d5\u30a9\u30fc\u30c8\u30fb\u30b9\u30b3\u30a2<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/blog\/ja\/customer-effort-score-4\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30d5\u30a9\u30fc\u30c8\u30fb\u30b9\u30b3\u30a2(CES)\u306f<\/a>\u3001\u9867\u5ba2\u3068\u4f01\u696d\u3068\u306e\u3084\u308a\u53d6\u308a\u3084\u30bf\u30b9\u30af\u306e\u5b8c\u4e86\u306e\u7c21\u4fbf\u3055\u3092\u6570\u5024\u5316\u3059\u308b\u3082\u306e\u3067\u3001\u4f01\u696d\u306e\u30d7\u30ed\u30bb\u30b9\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u52b9\u7387\u6027\u3084\u6709\u52b9\u6027\u3092\u793a\u3059\u3002<\/p>\n\n<p>\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u3069\u308c\u3060\u3051\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u5f93\u6765\u306e<a href=\"https:\/\/www.questionpro.com\/survey-templates\/customer-satisfaction-survey-template\/\">\u6e80\u8db3\u5ea6\u8abf\u67fb\u3068\u306f<\/a>\u7570\u306a\u308a\u3001CES\u3067\u306f\u3001\u9867\u5ba2\u304c\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u8cbb\u3084\u3057\u305f\u52b4\u529b\u3092\u6e2c\u5b9a\u3059\u308b\u3002\u3053\u308c\u306b\u306f\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3067\u60c5\u5831\u3092\u63a2\u3059\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u9023\u7d61\u3059\u308b\u3001\u8cfc\u5165\u3059\u308b\u3068\u3044\u3063\u305f\u30bf\u30b9\u30af\u304c\u542b\u307e\u308c\u308b\u3002\u9867\u5ba2\u304c\u3053\u308c\u3089\u306e\u30bf\u30b9\u30af\u3092\u9054\u6210\u3059\u308b\u306e\u304c\u7c21\u5358\u3067\u3042\u308c\u3070\u3042\u308b\u307b\u3069\u3001\u9867\u5ba2\u304c\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u7d4c\u9a13\u3092\u3057\u3001\u305d\u306e\u4f01\u696d\u306b\u5fe0\u8aa0\u3092\u8a93\u3044\u7d9a\u3051\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308b\u3068\u3044\u3046\u8003\u3048\u65b9\u3067\u3042\u308b\u3002  <\/p>\n\n<p>\u4f01\u696d\u306fCES\u3092\u5229\u7528\u3057\u3066<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%81%a8%e3%81%af%ef%bc%9f%e3%81%9d%e3%81%ae%e6%a6%82%e8%a6%81%e3%81%a8%e4%ba%8b%e4%be%8b-free-template\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3051\u308b<\/a> <a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e7%97%9b%e7%82%b9\/\">\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u3092<\/a>\u7279\u5b9a\u3057\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u5408\u7406\u5316\u3057\u3066\u9867\u5ba2\u306b\u3068\u3063\u3066\u3088\u308a\u52b9\u7387\u7684\u3067\u4fbf\u5229\u306a\u3082\u306e\u306b\u3059\u308b\u3002\u9867\u5ba2\u306e\u52b4\u529b\u3092\u8efd\u6e1b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306f\u8907\u96d1\u3067\u6642\u9593\u306e\u304b\u304b\u308b\u30bf\u30b9\u30af\u306b\u4e0d\u6e80\u3092\u611f\u3058\u305f\u308a\u3001\u843d\u80c6\u3057\u305f\u308a\u3059\u308b\u53ef\u80fd\u6027\u304c\u4f4e\u304f\u306a\u308b\u305f\u3081\u3001\u4f01\u696d\u306f\u5168\u4f53\u7684\u306a\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002   <\/p>\n\n<h3 class=\"wp-block-heading\">\u5b9a\u7740\u7387\uff1a<\/h3>\n\n<p>\u3053\u306e\u6307\u6a19\u306f\u3001\u9577\u671f\u306b\u308f\u305f\u3063\u3066\u4f01\u696d\u3068\u306e\u53d6\u5f15\u3092\u7d99\u7d9a\u3059\u308b\u9867\u5ba2\u306e\u5272\u5408\u3092\u8ffd\u8de1\u3059\u308b\u3082\u306e\u3067\u3042\u308b\u3002\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u9867\u5ba2\u95a2\u4fc2\u306e\u4e00\u822c\u7684\u306a\u5805\u7262\u6027\u3092\u6e2c\u308b\u91cd\u8981\u306a\u6307\u6a19\u3068\u306a\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">\u89e3\u7d04\u7387\uff1a<\/h3>\n\n<p>\u3053\u306e\u6307\u6a19\u306f\u3001\u4e00\u5b9a\u671f\u9593\u5185\u306b\u4f01\u696d\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u5229\u7528\u3092\u3084\u3081\u305f\u9867\u5ba2\u306e\u5272\u5408\u3092\u6e2c\u5b9a\u3059\u308b\u3002<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e9%9b%a2%e5%8f%8d%ef%bc%9a%e5%ae%9a%e7%be%a9%e3%80%81%e7%8e%87%e3%80%81%e5%88%86%e6%9e%90%e3%80%81%e4%ba%88%e6%b8%ac\/\">\u89e3\u7d04\u7387\u304c<\/a>\u9ad8\u3044\u5834\u5408\u306f\u3001\u6e80\u8db3\u5ea6\u3084\u9867\u5ba2\u4f53\u9a13\u306e\u8cea\u306b\u554f\u984c\u304c\u3042\u308b\u3053\u3068\u3092\u793a\u5506\u3057\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002 <\/p>\n\n<p>\u4f01\u696d\u306f\u3001\u89e3\u7d04\u7387\u3092\u4e0b\u3052\u308b\u305f\u3081\u306b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3001\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u6226\u7565\u306e\u6539\u5584\u306b\u6ce8\u529b\u3059\u308b\u3053\u3068\u304c\u591a\u3044\u3002\u3053\u308c\u306b\u306f\u3001\u9867\u5ba2\u306e\u7d99\u7d9a\u3092\u4fc3\u3059\u30a4\u30f3\u30bb\u30f3\u30c6\u30a3\u30d6\u306e\u63d0\u4f9b\u3001\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3001\u9867\u5ba2\u4e0d\u6e80\u306e\u4e00\u822c\u7684\u306a\u7406\u7531\u3078\u306e\u5bfe\u51e6\u306a\u3069\u304c\u542b\u307e\u308c\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\uff1a<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\">\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u306f<\/a>\u3001\u9867\u5ba2\u304c\u4f01\u696d\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u4ed6\u4eba\u306b\u85a6\u3081\u308b\u53ef\u80fd\u6027\u3092\u6e2c\u5b9a\u3059\u308b\u3002\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3084\u6e80\u8db3\u5ea6\u3092\u7dcf\u5408\u7684\u306b\u793a\u3059\u8cb4\u91cd\u306a\u6307\u6a19\u3067\u3059\u3002 <\/p>\n\n<p>\u901a\u5e38\u30011\u3064\u306e\u8cea\u554f\u306b\u57fa\u3065\u3044\u3066\u304a\u308a\u3001\u524d\u8ff0\u306e\u3088\u3046\u306b\u3001\u63a8\u85a6\u306e\u53ef\u80fd\u6027\u30921\uff5e10\u306e\u5c3a\u5ea6\u3067\u8a55\u4fa1\u3059\u308b\u3053\u3068\u3067\u3001\u6e80\u8db3\u5ea6\u3092\u6e2c\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002\u3053\u308c\u3089\u306e\u56de\u7b54\u306b\u3088\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u63a8\u9032\u6d3e\u3001\u4e2d\u7acb\u6d3e\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/nps-detractor\/\">\u5426\u5b9a\u6d3e\u306b<\/a>\u5206\u985e\u3055\u308c\u3001-100\u304b\u3089100\u307e\u3067\u306e\u30b9\u30b1\u30fc\u30eb\u304c\u4f5c\u6210\u3055\u308c\u3001\u7d44\u7e54\u5168\u4f53\u306e\u30b9\u30b3\u30a2\u304c\u78ba\u7acb\u3055\u308c\u307e\u3059\u3002\u3053\u306e\u8cea\u554f\u306f\u3001\u4e00\u822c\u7684\u306a\u30b7\u30ca\u30ea\u30aa\u3067\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u304c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5185\u306e\u7279\u5b9a\u306e\u77ac\u9593\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<p>\u3055\u3089\u306b\u3001<a href=\"https:\/\/www.questionpro.com\/es\/features\/nps-plus\/\">NPS+\u306e<\/a>\u3088\u3046\u306a\u624b\u6cd5\u3092\u7528\u3044\u308b\u3053\u3068\u3067\u3001\u79c1\u305f\u3061\u306e\u30b5\u30fc\u30d3\u30b9\u3084\u914d\u616e\u306b\u3064\u3044\u3066\u4eba\u3005\u304c\u3069\u306e\u3088\u3046\u306b\u53d7\u3051\u6b62\u3081\u3066\u3044\u308b\u304b\u3092\u3055\u3089\u306b\u8abf\u67fb\u3057\u3001\u6539\u5584\u306e\u6a5f\u4f1a\u3092\u3088\u308a\u3088\u304f\u7279\u5b9a\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u884c\u52d5\u3092\u3068\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff08CSAT\uff09\uff1a<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/cx\/csat.html\">CSAT\u306f<\/a>\u3001\u7279\u5b9a\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3001\u53d6\u5f15\u3001\u307e\u305f\u306f\u7d4c\u9a13\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3057\u307e\u3059\u3002\u901a\u5e38\u3001\u4e8b\u5f8c\u8abf\u67fb\u306b\u3088\u3063\u3066\u8a55\u4fa1\u3055\u308c\u307e\u3059\u3002   <\/p>\n\n<p>\u4f01\u696d\u306fCSAT\u8abf\u67fb\u3092\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u30921\u304b\u30895\u307e\u3067\u3001\u307e\u305f\u306f &#8220;\u975e\u5e38\u306b\u4e0d\u6e80\u8db3 &#8220;\u304b\u3089 &#8220;\u975e\u5e38\u306b\u6e80\u8db3 &#8220;\u307e\u3067\u306e5\u6bb5\u968e\u3067\u8a55\u4fa1\u3057\u3066\u3082\u3089\u3046\u3053\u3068\u3067\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306b\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u591a\u3044\u3002\u3053\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3084\u671f\u5f85\u306b\u3088\u308a\u3088\u304f\u5fdc\u3048\u308b\u305f\u3081\u306b\u3001\u4f55\u304c\u3046\u307e\u304f\u3044\u3063\u3066\u3044\u308b\u304b\u3001\u3069\u3053\u3092\u6539\u5584\u3059\u3079\u304d\u304b\u3092\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3002 <\/p>\n\n<p>\u4f8b\u3048\u3070\u3001\u30ec\u30b9\u30c8\u30e9\u30f3\u3067\u306f\u3001\u98df\u4e8b\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066\u306e\u611f\u60f3\u3092\u77e5\u308b\u305f\u3081\u306b<a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\">CSAT\u8abf\u67fb\u3092<\/a>\u4f7f\u3046\u304b\u3082\u3057\u308c\u306a\u3044\u3057\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u5c0f\u58f2\u696d\u8005\u3067\u306f\u3001\u6ce8\u6587\u30d7\u30ed\u30bb\u30b9\u3084\u914d\u9001\u306b\u3064\u3044\u3066\u306e\u6e80\u8db3\u5ea6\u3092\u6e2c\u308b\u305f\u3081\u306bCSAT\u8abf\u67fb\u3092\u4f7f\u3046\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/p>\n\n<p>\u3053\u308c\u3089\u306e\u4e3b\u8981\u30e1\u30c8\u30ea\u30af\u30b9\u3084\u3001\u30d3\u30b8\u30cd\u30b9\u3084\u696d\u754c\u306b\u7279\u6709\u306e\u305d\u306e\u4ed6\u306e\u30e1\u30c8\u30ea\u30af\u30b9\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u53d6\u308a\u7d44\u307f\u306e\u6709\u52b9\u6027\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u306e\u63a8\u9032\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u3057\u305f\u304c\u3063\u3066\u3001\u7279\u306b\u7d44\u7e54\u5185\u3067CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u3088\u3046\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u5c0e\u5165\u3057\u59cb\u3081\u3066\u3044\u308b\u5834\u5408\u306f\u3001\u3053\u308c\u3089\u3092\u899a\u3048\u3066\u304a\u304f\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u4e3b\u306a\u7279\u5fb4<\/h2>\n\n<p>CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u9867\u5ba2\u306e\u55dc\u597d\u3001\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u3001\u6e80\u8db3\u5ea6\u306b\u95a2\u3059\u308b\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u3092\u5f37\u5316\u3059\u308b\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30b5\u30fc\u30d3\u30b9\u3001\u88fd\u54c1\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3002 <\/p>\n\n<p>CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u4e3b\u306a\u6a5f\u80fd\u306b\u306f\u3001\u4e00\u822c\u7684\u306b\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308b\uff1a<\/p>\n\n<h3 class=\"wp-block-heading\">\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\uff1a<\/h3>\n\n<p>\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u30ec\u30d3\u30e5\u30fc\u3001\u305d\u306e\u4ed6\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u5f7c\u3089\u306e\u8a8d\u8b58\u3068\u671f\u5f85\u3092\u7406\u89e3\u3059\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\uff1a<\/h3>\n\n<p>\u3053\u308c\u306f\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u30ec\u30d3\u30e5\u30fc\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306e\u3084\u308a\u3068\u308a\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u60c5\u5831\u6e90\u304b\u3089\u9867\u5ba2\u306e\u611f\u60c5\u3092\u5206\u6790\u3057\u3001\u5168\u4f53\u7684\u306a\u6e80\u8db3\u5ea6\u3092\u6e2c\u308b\u3082\u306e\u3067\u3042\u308b\u3002<\/p>\n\n<pre class=\"wp-block-verse\">\u3053\u306e\u60c5\u5831\u5206\u6790\u624b\u6cd5\u306b\u3064\u3044\u3066\u306f\u3001\u5f53\u793e\u306e\u8a18\u4e8b\u3092\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a<a href=\"https:\/\/www.questionpro.com\/blog\/sentiment-analysis\/\">\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790 <\/a> <\/pre>\n\n<h3 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%83%e3%83%94%e3%83%b3%e3%82%b0%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89%ef%bc%8b\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7\u306f<\/a>\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%a9%e3%82%a4%e3%83%95%e3%82%b5%e3%82%a4%e3%82%af%e3%83%ab%e3%80%82%e5%ae%9a%e7%be%a9%e3%80%816%e3%81%a4%e3%81%ae%e3%82%b9%e3%83%86%e3%83%bc%e3%82%b8\/\">\u9867\u5ba2\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb<\/a>\u5168\u4f53\u3092\u901a\u3057\u3066\u3001\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3001\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u3001\u6539\u5584\u306e\u6a5f\u4f1a\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">\u4e88\u6e2c\u5206\u6790\uff1a<\/h3>\n\n<p>\u30c7\u30fc\u30bf\u5206\u6790\u3092\u4f7f\u3063\u3066\u5c06\u6765\u306e\u9867\u5ba2\u306e\u884c\u52d5\u3001\u55dc\u597d\u3001\u50be\u5411\u3092\u4e88\u6e2c\u3059\u308b\u3053\u3068\u3067\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u610f\u601d\u6c7a\u5b9a\u3068\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5bfe\u5fdc\uff1a<\/h3>\n\n<p>\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3084\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/customer-interactions\/\">\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u306b\u304a\u3051\u308b<\/a>\u4e00\u8cab\u6027\u3068\u7d99\u7d9a\u6027\u3092\u78ba\u4fdd\u3059\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\uff1a<\/h3>\n\n<p>\u30c7\u30fc\u30bf\u3092\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u3084\u63d0\u6848\u306b\u5909\u63db\u3057\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/understanding-customer-needs\/\">\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092<\/a>\u6e80\u305f\u3059\u305f\u3081\u306b\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u30d7\u30ed\u30bb\u30b9\u306e\u6539\u5584\u3092\u63a8\u9032\u3059\u308b\u3002<\/p>\n\n<p>\u5168\u4f53\u3068\u3057\u3066\u3001CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u4f01\u696d\u304c\u5f37\u56fa\u306a<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%aa%e3%83%ac%e3%83%bc%e3%82%b7%e3%83%a7%e3%83%b3\/\">\u9867\u5ba2\u95a2\u4fc2\u3092<\/a>\u69cb\u7bc9\u3057\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u3001\u6700\u7d42\u7684\u306b\u4eca\u65e5\u306e\u7af6\u4e89\u5e02\u5834\u3067\u9577\u671f\u7684\u306a\u6210\u529f\u3092\u53ce\u3081\u308b\u4e0a\u3067\u6975\u3081\u3066\u91cd\u8981\u3067\u3042\u308b\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">2025\u5e74\u30d9\u30b9\u30c8CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30c8\u30c3\u30d77<\/h2>\n\n<p>\u3053\u306e\u8a18\u4e8b\u306e\u5192\u982d\u3067\u8ff0\u3079\u305f\u3088\u3046\u306b\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u6700\u9069\u306aCEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u9078\u3076\u306e\u306f\u7c21\u5358\u306a\u3053\u3068\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u306e\u305f\u3081\u306e\u51fa\u767a\u70b9\u3068\u3057\u3066\u3001\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30ea\u30b9\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3057\u305f\u3002\u305c\u3072\u304a\u5f79\u7acb\u3066\u304f\u3060\u3055\u3044\uff01 <\/p>\n\n<h3 class=\"wp-block-heading\">1.\u8cea\u554f\u30d7\u30ed<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/cx\/\">QuestionPro\u306f<\/a>\u3001\u5e02\u5834\u6700\u9ad8\u306eCEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3059\u3002QuestionPro\u306e\u8abf\u67fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3051\u308b\u554f\u984c\u70b9\u3084\u6539\u5584\u70b9\u3092\u7279\u5b9a\u3057\u3001\u8fc5\u901f\u304b\u3064\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306b\u5bfe\u51e6\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u8cb4\u91cd\u306a\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068\u6d1e\u5bdf\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3044\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/QuestionPro-CX-2.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30a2\u30f3\u30b1\u30fc\u30c8\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6<\/li>\n\n\n\n<li>\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3068\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d7<\/li>\n\n\n\n<li>CRM\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408<\/li>\n\n\n\n<li>\u591a\u30c1\u30e3\u30f3\u30cd\u30eb\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a <\/strong>\u6700\u3082\u4e00\u822c\u7684\u306a\u30d7\u30e9\u30f3\u306f\u6708\u984d99\u30c9\u30eb\u304b\u3089\u3067\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u5bfe\u5fdc\u3057\u305f\u4fa1\u683c\u5e2f\u304c\u7528\u610f\u3055\u308c\u3066\u3044\u308b\u3002 \u7279\u5b9a\u306e\u30cb\u30fc\u30ba\u3092\u304a\u6301\u3061\u306e\u4f01\u696d\u69d8\u306b\u306f\u3001\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u30aa\u30d7\u30b7\u30e7\u30f3\u3082\u3054\u7528\u610f\u3057\u3066\u304a\u308a\u307e\u3059\u3002 <\/p>\n\n\t<div class=\"banner-section wf-section\" lang=\"\" >\n\t\t<div class=\"right-column-container\">\n\t\t\t<div class=\"bannerbg white\">\n\t\t\t\t<span class=\"h1-2\">\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30c7\u30fc\u30bf\u3001\u6d1e\u5bdf\u3001\u9ad8\u5ea6\u306a\u5206\u6790\u306b\u57fa\u3065\u3044\u3066\u601d\u3044\u51fa\u306b\u6b8b\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/span>\n\t\t\t\t<a href=\"#userliteForm\" data-toggle=\"modal\" class=\"button w-button\">\u304a\u554f\u3044\u5408\u308f\u305b<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"userlite-modal modal fade\" id=\"userliteForm\" tabindex=\"-1\" role=\"dialog\" style=\"display: none;\">\n\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t<div class=\"modal-content\" role=\"document\">\n\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t<div class=\"modal-header\">\n\t\t\t\t\t\t<button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n\t\t\t\t\t\t\t<i class=\"material-icons\">close<\/i>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"contact-us-form-wrapper contact-box\">\n\t\t\t\t\t\t<div class=\"userlite-form-wrapper\">\n\t\t\t\t\t\t\t<iframe src=\"https:\/\/www.questionpro.com\/userlite-form-blog-japanese.html?product=CX&amp;referralurl=https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/1007033\/&amp;lang=ja&amp;cat=cx-ja-2\" style=\"display: block;\" ><\/iframe>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"demo-form-wrapper success-message-div\" style=\"display:none\">\n\t\t\t\t\t\t\t<p class=\"success-message-para\"><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n<h3 class=\"wp-block-heading\">2.\u30e1\u30c0\u30ea\u30a2<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/medallia-alternative.html\">Medallia\u306f<\/a>\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u308f\u305f\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3001\u5206\u6790\u3001\u6d3b\u7528\u3059\u308b\u305f\u3081\u306eCEM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308a\u3001\u4f01\u696d\u304c\u5353\u8d8a\u3057\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u80b2\u6210\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Medallia.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u304a\u5ba2\u69d8\u306e\u58f0\u7ba1\u7406<\/li>\n\n\n\n<li>\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790<\/li>\n\n\n\n<li>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0<\/li>\n\n\n\n<li>\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30fb\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9<\/li>\n\n\n\n<li>\u30a2\u30af\u30b7\u30e7\u30ca\u30d6\u30eb\u30fb\u30a4\u30f3\u30b5\u30a4\u30c8<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c <\/strong>\u5404\u7d44\u7e54\u306e\u898f\u6a21\u3084\u8981\u4ef6\u306b\u5fdc\u3058\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">3.\u30af\u30aa\u30eb\u30c8\u30ea\u30c3\u30af\u30b9<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/qualtrics-alternative\/\">\u30af\u30a2\u30eb\u30c8\u30ea\u30c3\u30af\u30b9\u306f<\/a>\u3001\u305d\u306e\u5805\u7262\u306aCustomerXM\u30b9\u30a4\u30fc\u30c8\u3067\u6709\u540d\u3067\u3059\u3002\u30af\u30a2\u30eb\u30c8\u30ea\u30c3\u30af\u30b9\u306f\u3001\u5b9f\u7528\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u306e\u6d1e\u5bdf\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u6e2c\u5b9a\u3057\u3001\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u5f37\u529b\u306a\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u9867\u5ba2\u306e\u58f0\uff08VoC\uff09\u30d7\u30ed\u30b0\u30e9\u30e0<\/li>\n\n\n\n<li>\u304a\u5ba2\u69d8\u306e\u58f0\u7ba1\u7406<\/li>\n\n\n\n<li>\u7d4c\u9a13\u306e\u6700\u9069\u5316<\/li>\n\n\n\n<li>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3068\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9<\/li>\n\n\n\n<li>CRM\u3084\u305d\u306e\u4ed6\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u4fa1\u683c\u306f\u30a8\u30c7\u30a3\u30b7\u30e7\u30f3\u3084\u5fc5\u8981\u306a\u6a5f\u80fd\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u3001\u901a\u5e38\u3001\u5e74\u95931,500\u30c9\u30eb\u304b\u30892,500\u30c9\u30eb\u306e\u30d7\u30e9\u30f3\u304c\u3042\u308b\u3002 \u7d44\u7e54\u306e\u30cb\u30fc\u30ba\u3068\u898f\u6a21\u306b\u5fdc\u3058\u305f\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u3092\u63d0\u4f9b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">4.\u30a4\u30f3\u30e2\u30fc\u30e1\u30f3\u30c8<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/blog\/ja\/inmoment-alternatives-2\/\">InMoment<\/a>\u793e\u306f\u3001\u9867\u5ba2\u4e2d\u5fc3\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u6ce8\u529b\u3057\u3066\u304a\u308a\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3084\u55dc\u597d\u3092\u7406\u89e3\u3057\u3001\u305d\u308c\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u3067\u3001\u6709\u610f\u7fa9\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u4fc3\u9032\u3059\u308b\u3088\u3046\u8a2d\u8a08\u3055\u308c\u305f\u5148\u9032\u7684\u306aCEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u3002<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/InMoment.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6<\/li>\n\n\n\n<li>\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790<\/li>\n\n\n\n<li>\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3068<a href=\"https:\/\/www.questionpro.com\/blog\/customer-analytics-software\/\">\u9867\u5ba2\u5206\u6790<\/a><\/li>\n\n\n\n<li>\u884c\u52d5\u8a08\u753b\u3068\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7<\/li>\n\n\n\n<li>CRM\u3084\u305d\u306e\u4ed6\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a <\/strong>\u30c7\u30fc\u30bf\u91cf\u3068\u6a5f\u80fd\u306b\u5fdc\u3058\u3066\u3055\u307e\u3056\u307e\u306a\u6599\u91d1\u30d7\u30e9\u30f3\u3092\u63d0\u4f9b\u3057\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/enterprise-feedback-management-software\/\">\u4f01\u696d\u5411\u3051\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u306f<\/a>\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u3092\u8a2d\u5b9a\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">5.\u30bc\u30f3\u30c7\u30b9\u30af<\/h3>\n\n<p>CEM\u6a5f\u80fd\u3092\u5099\u3048\u305f\u7dcf\u5408\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308bZendesk\u306f\u3001\u4f01\u696d\u304c\u69d8\u3005\u306a\u30c1\u30e3\u30cd\u30eb\u3067\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u52b9\u7387\u7684\u306b\u7ba1\u7406\u3057\u3001\u5168\u4f53\u7684\u306a\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Zendesk-1.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u7528\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0<\/li>\n\n\n\n<li>\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u7ba1\u7406<\/li>\n\n\n\n<li>\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3068\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0<\/li>\n\n\n\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb<\/li>\n\n\n\n<li>\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3068\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u4fa1\u683c\u306f\u3001Support Suite\u306e\u5834\u5408\u30011\u30e6\u30fc\u30b6\u30fc\u3042\u305f\u308a\u6708\u984d\u7d045\u30c9\u30eb\u304b\u308919\u30c9\u30eb\u3067\u3001Chat\u3001Talk\u3001Explore\u306a\u3069\u306e\u4ed6\u306e\u6a5f\u80fd\u306b\u306f\u8ffd\u52a0\u6599\u91d1\u304c\u304b\u304b\u308a\u307e\u3059\u3002\u5927\u4f01\u696d\u5411\u3051\u306b\u306f\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u3082\u7528\u610f\u3055\u308c\u3066\u3044\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">6.HubSpot \u30b5\u30fc\u30d3\u30b9\u30cf\u30d6<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/help\/hubspot-integration.html\">HubSpot<\/a>\u30b9\u30a4\u30fc\u30c8\u306e\u4e00\u90e8\u3067\u3042\u308bService Hub\u306f\u3001\u76f4\u611f\u7684\u306aCEM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63d0\u4f9b\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30d7\u30ed\u30bb\u30b9\u306e\u5408\u7406\u5316\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u63d0\u4f9b\u3092\u884c\u3044\u3001\u9867\u5ba2\u306e\u7dad\u6301\u3068\u652f\u6301\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002<\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30c1\u30b1\u30c3\u30c8\u30fb\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30fb\u30b7\u30b9\u30c6\u30e0<\/li>\n\n\n\n<li><a href=\"https:\/\/www.questionpro.com\/blog\/knowledge-management-software\/\">\u30ca\u30ec\u30c3\u30b8\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/a><\/li>\n\n\n\n<li>\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3068\u4f1a\u8a71\u30dc\u30c3\u30c8<\/li>\n\n\n\n<li>\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6<\/li>\n\n\n\n<li>CRM\u7d71\u5408<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u30b9\u30bf\u30fc\u30bf\u30fc\u30d7\u30e9\u30f3\u306f\u6708\u984d\u7d0450\u30c9\u30eb\u304b\u3089\u3001\u4e0a\u4f4d\u30d7\u30e9\u30f3\u3067\u306f\u6708\u984d400\u30c9\u30eb\u304b\u3089\u8ffd\u52a0\u6a5f\u80fd\u3092\u5229\u7528\u3067\u304d\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">7.Zoho\u30c7\u30b9\u30af<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/blog\/ja\/2022%e5%b9%b4%e3%81%aezoho%e3%82%b5%e3%83%bc%e3%83%99%e3%82%a4%e3%81%ae%e4%bb%a3%e6%9b%bf%e5%93%81%e3%83%99%e3%82%b9%e3%83%885\/\">Zoho Desk\u306f<\/a>\u3001\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u3001\u304a\u3088\u3073\u7d99\u7d9a\u7684\u306a\u6539\u5584\u306e\u305f\u3081\u306e\u6d1e\u5bdf\u306b\u6e80\u3061\u305f\u5206\u6790\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u304c\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u30e6\u30fc\u30b6\u30fc\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306aCEM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Zoho-Desk-1.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u7528\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0<\/li>\n\n\n\n<li>\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u7ba1\u7406<\/li>\n\n\n\n<li>\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30fb\u30b5\u30dd\u30fc\u30c8\uff08E\u30e1\u30fc\u30eb\u3001\u96fb\u8a71\u3001\u30c1\u30e3\u30c3\u30c8\uff09<\/li>\n\n\n\n<li>\u81ea\u52d5\u5316\u3068\u30ef\u30fc\u30af\u30d5\u30ed\u30fc<\/li>\n\n\n\n<li>\u30ec\u30dd\u30fc\u30c8\u3068\u5206\u6790<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u6599\u91d1\u306f\u30d9\u30fc\u30b7\u30c3\u30af\u30d7\u30e9\u30f3\u30671\u30e6\u30fc\u30b6\u30fc\u3042\u305f\u308a\u6708\u984d\u7d0414\u30c9\u30eb\u304b\u3089\u3067\u3001\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3084\u5927\u898f\u6a21\u306a\u30c1\u30fc\u30e0\u5411\u3051\u306b\u4e0a\u4f4d\u30d7\u30e9\u30f3\u304c\u7528\u610f\u3055\u308c\u3066\u3044\u308b\u3002<\/p>\n\n<p>\u3053\u308c\u3089\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u69d8\u3005\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3084\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u9867\u5ba2\u4f53\u9a13\u3092\u7406\u89e3\u3001\u5206\u6790\u3001\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u69d8\u3005\u306a\u6a5f\u80fd\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002\u5404\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u306f\u72ec\u81ea\u306e\u5f37\u307f\u3068\u6a5f\u80fd\u304c\u3042\u308b\u305f\u3081\u3001\u7279\u5b9a\u306e\u30d3\u30b8\u30cd\u30b9\u8981\u4ef6\u3068\u76ee\u6a19\u306b\u57fa\u3065\u3044\u3066\u8a55\u4fa1\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002 <\/p>\n\n<p>QuestionPro\u306e\u6700\u65b0\u30d6\u30ed\u30b0\u3067\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/customer-loyalty-software\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u3064\u3044\u3066<\/a>\u3082\u3063\u3068\u77e5\u3063\u3066\u304f\u3060\u3055\u3044\u3002\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u306e\u306b\u5f79\u7acb\u3064\u60c5\u5831\u304c\u6e80\u8f09\u3067\u3059\uff01 <\/p>\n\n<h2 class=\"wp-block-heading\">QuestionPro\u304c\u6b21\u306eCEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u3057\u3066\u6700\u826f\u306e\u9078\u629e\u80a2\u3068\u306a\u308a\u5f97\u308b\u306e\u306f\u306a\u305c\u3067\u3059\u304b\uff1f<\/h2>\n\n<p>QuestionPro\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\uff08CEM\uff09\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6c42\u3081\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u3044\u304f\u3064\u304b\u306e\u7406\u7531\u304b\u3089\u6700\u9069\u306a\u9078\u629e\u80a2\u3068\u306a\u308a\u307e\u3059\uff1a<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/QuestionPro-CX-4.jpg\" alt=\"\"\/><\/figure>\n\n<h3 class=\"wp-block-heading\">\u591a\u5f69\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30b3\u30ec\u30af\u30b7\u30e7\u30f3\uff1a<\/h3>\n\n<p>QuestionPro\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u6295\u7968\u3001\u30d5\u30a9\u30fc\u30e0\u306a\u3069\u3092\u901a\u3058\u3066\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306e\u3055\u307e\u3056\u307e\u306a\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u306e\u591a\u69d8\u6027\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u8907\u6570\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3068\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5168\u4f53\u50cf\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">\u9ad8\u5ea6\u306a\u5206\u6790\uff1a<\/h3>\n\n<p>\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u5805\u7262\u306a\u5206\u6790\u304a\u3088\u3073\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3001\u4f01\u696d\u304c\u9867\u5ba2\u30c7\u30fc\u30bf\u304b\u3089\u610f\u5473\u306e\u3042\u308b\u6d1e\u5bdf\u3092\u5c0e\u304d\u51fa\u3059\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u304b\u3089\u50be\u5411\u306e\u7279\u5b9a\u307e\u3067\u3001QuestionPro\u306f\u4f01\u696d\u304c\u9867\u5ba2\u306e\u55dc\u597d\u3068\u884c\u52d5\u3092\u6df1\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u3092\u652f\u63f4\u3057\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3068\u67d4\u8edf\u6027\uff1a<\/h3>\n\n<p>QuestionPro\u306b\u306f\u5e45\u5e83\u3044\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u7528\u610f\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u4f01\u696d\u306f\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d5\u30a9\u30fc\u30e0\u3092\u81ea\u793e\u306e\u30cb\u30fc\u30ba\u3084\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u8981\u4ef6\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u67d4\u8edf\u6027\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u72ec\u81ea\u306e\u76ee\u7684\u306b\u6cbf\u3063\u305f\u9069\u5207\u306a\u30c7\u30fc\u30bf\u3068\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u78ba\u5b9f\u306b\u53ce\u96c6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">\u4f7f\u3044\u3084\u3059\u3055\uff1a<\/h3>\n\n<p>\u76f4\u611f\u7684\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3068\u30e6\u30fc\u30b6\u30fc\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u8a2d\u8a08\u306b\u3088\u308a\u3001QuestionPro\u306f\u3001\u4f01\u696d\u304c\u5e45\u5e83\u3044\u5c02\u9580\u77e5\u8b58\u3092\u5fc5\u8981\u3068\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u7c21\u5358\u306b\u4f5c\u6210\u3001\u914d\u5e03\u3001\u5206\u6790\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">\u7d71\u5408\u80fd\u529b\uff1a<\/h3>\n\n<p>QuestionPro\u306f\u3001CRM\u30b7\u30b9\u30c6\u30e0\u3001\u30e1\u30fc\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30c4\u30fc\u30eb\u3001\u5206\u6790\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3057\u307e\u3059\u3002\u3053\u306e\u7d71\u5408\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306fCEM\u30d7\u30ed\u30bb\u30b9\u3092\u5408\u7406\u5316\u3057\u3001\u65e2\u5b58\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u6295\u8cc7\u3092\u52b9\u679c\u7684\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3\uff1a<\/h3>\n\n<p>\u5c0f\u898f\u6a21\u306a\u65b0\u8208\u4f01\u696d\u3067\u3082\u5927\u4f01\u696d\u3067\u3082\u3001QuestionPro\u306f\u9032\u5316\u3059\u308b\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u62e1\u5f35\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u6599\u91d1\u30d7\u30e9\u30f3\u3068\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3001\u4f01\u696d\u304c\u5236\u9650\u3084\u5236\u7d04\u306b\u76f4\u9762\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u6210\u9577\u306b\u5408\u308f\u305b\u3066CEM\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u3092\u62e1\u5f35\u3067\u304d\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002 <\/p>\n\n<p>\u5168\u4f53\u3068\u3057\u3066\u3001QuestionPro\u306f\u3001\u5f37\u529b\u306a\u6a5f\u80fd\u3001\u4f7f\u3044\u3084\u3059\u3055\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u3001\u304a\u3088\u3073\u62e1\u5f35\u6027\u3092\u517c\u306d\u5099\u3048\u3066\u304a\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u306e\u53d6\u308a\u7d44\u307f\u3092\u52b9\u679c\u7684\u306b\u5f37\u5316\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u9b45\u529b\u7684\u306a\u9078\u629e\u80a2\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n<h2 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<\/p>\n\n<p>\u4eca\u65e5\u306e\u7af6\u4e89\u74b0\u5883\u306b\u304a\u3044\u3066\u9867\u5ba2\u306e\u671f\u5f85\u306f\u9032\u5316\u3057\u7d9a\u3051\u3066\u304a\u308a\u3001CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3078\u306e\u6295\u8cc7\u306f\u3001\u512a\u4f4d\u306b\u7acb\u3068\u3046\u3068\u3059\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u4e0d\u53ef\u6b20\u3067\u3042\u308b\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u512a\u5148\u3057\u3001CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u6a5f\u80fd\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u5f37\u5316\u3057\u3001\u5e02\u5834\u3067\u306e\u5dee\u5225\u5316\u3092\u56f3\u308a\u3001\u6700\u7d42\u7684\u306b\u6301\u7d9a\u53ef\u80fd\u306a\u6210\u9577\u3068\u6210\u529f\u3092\u9054\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 <\/p>\n\n<p><\/p><p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"> <button>\u3082\u3063\u3068\u8a73\u3057\u304f<\/button> <\/a> <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=blog\" target=\"_blank\" rel=\"noopener\"> <button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button> <\/a><\/p>\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1715590488854\"><strong class=\"schema-faq-question\">\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u304a\u3051\u308bCEM\u3068\u306f\u4f55\u304b\uff1f<\/strong> <p class=\"schema-faq-answer\"><strong>CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/strong>\uff09\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u7ba1\u7406\u30fb\u6700\u9069\u5316\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3059\u308b\u30c4\u30fc\u30eb\u3084\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u30b9\u30a4\u30fc\u30c8\u3067\u3042\u308b\u3002\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u3001\u5206\u6790\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u306a\u3069\u306e\u6a5f\u80fd\u304c\u542b\u307e\u308c\u308b\u3002\u3053\u306e\u7a2e\u306e\u30c4\u30fc\u30eb\u306e\u4e00\u822c\u7684\u306a\u76ee\u7684\u306f\u3001\u901a\u5e38\u3001\u5168\u4f53\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7406\u89e3\u3057\u3001\u6539\u5584\u3059\u308b\u3053\u3068\u3067\u3042\u308b\u3002  <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1715590530656\"><strong class=\"schema-faq-question\">CEM\u306fCRM\u3068\u3069\u3046\u9055\u3046\u306e\u304b\uff1f<\/strong> <p class=\"schema-faq-answer\"><strong>CEM\u306f<\/strong>\u3001\u3059\u3079\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u304a\u3051\u308b\u7dcf\u5408\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u306b\u7126\u70b9\u3092\u5f53\u3066\u3001\u6e80\u8db3\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u76ee\u6307\u3059\u3002<strong>CRM\u306f<\/strong>\u3001\u500b\u3005\u306e\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u7ba1\u7406\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3068\u58f2\u4e0a\u5897\u52a0\u3092\u76ee\u6307\u3059\u3002<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1715590643105\"><strong class=\"schema-faq-question\">CEM\u306e\u76ee\u7684\u306f\u4f55\u3067\u3059\u304b\uff1f<\/strong> <p class=\"schema-faq-answer\"><strong>CEM\u306e<\/strong>\u76ee\u7684<br><br>1.<br>2. \u9577\u671f\u7684\u306a\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306e\u69cb\u7bc9<br>3. \u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3051\u308b\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u306e\u7279\u5b9a\u3068\u5bfe\u51e6<br>4. \u8a18\u61b6\u306b\u6b8b\u308b\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u9867\u5ba2\u4f53\u9a13\u306e\u5275\u9020<br>5. \u30d6\u30e9\u30f3\u30c9\u8a8d\u77e5\u3068\u8a55\u5224\u306e\u5411\u4e0a<br>6. \u9867\u5ba2\u7dad\u6301\u3068\u30a2\u30c9\u30dc\u30ab\u30b7\u30fc\u306e\u5411\u4e0a\u3002<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u3069\u3093\u306a\u8001\u8217\u4f01\u696d\u3067\u3082\u3001\u4e00\u8cab\u6027\u304c\u9867\u5ba2\u3068\u306e\u4fe1\u983c [&hellip;]<\/p>\n","protected":false},"author":171,"featured_media":859708,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\uff1a2024\u5e74\u306e\u5b9a\u7fa9\u3068\u6700\u9069\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306f\uff1f<\/title>\n<meta name=\"description\" content=\"CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u30c7\u30fc\u30bf\u4e3b\u5c0e\u306e\u6d1e\u5bdf\u3092\u901a\u3058\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u307e\u3059\u3002CX\u3092\u6700\u9069\u5316\u3059\u308b\u6700\u9ad8\u306eCEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a27\u9078\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/ja\/cem%e3%82%bd%e3%83%95%e3%83%88%e3%82%a6%e3%82%a7%e3%82%a2%ef%bc%9a2025%e5%b9%b4%e3%81%ae%e3%83%99%e3%82%b9%e3%83%88%e3%82%aa%e3%83%97%e3%82%b7%e3%83%a7%e3%83%b37%e9%81%b8\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\uff1a2024\u5e74\u306e\u5b9a\u7fa9\u3068\u6700\u9069\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306f\uff1f\" \/>\n<meta property=\"og:description\" content=\"CEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u30c7\u30fc\u30bf\u4e3b\u5c0e\u306e\u6d1e\u5bdf\u3092\u901a\u3058\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u307e\u3059\u3002CX\u3092\u6700\u9069\u5316\u3059\u308b\u6700\u9ad8\u306eCEM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a27\u9078\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.questionpro.com\/blog\/ja\/cem%e3%82%bd%e3%83%95%e3%83%88%e3%82%a6%e3%82%a7%e3%82%a2%ef%bc%9a2025%e5%b9%b4%e3%81%ae%e3%83%99%e3%82%b9%e3%83%88%e3%82%aa%e3%83%97%e3%82%b7%e3%83%a7%e3%83%b37%e9%81%b8\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" 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