{"id":1007243,"date":"2024-01-12T11:00:00","date_gmt":"2024-01-12T18:00:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%ef%bc%9a%e3%82%ab\/"},"modified":"2025-02-13T00:01:14","modified_gmt":"2025-02-13T07:01:14","slug":"%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%ef%bc%9a%e3%82%ab","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%ef%bc%9a%e3%82%ab\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3068\u306f\u4f55\u304b\uff1f"},"content":{"rendered":"\n<p>\u7df4\u308a\u306b\u7df4\u3063\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\uff08CEP\uff09\u304c\u53ce\u76ca\u306b\u4e0e\u3048\u308b\u5f71\u97ff\u306e\u5927\u304d\u3055\u306b\u3001\u4f01\u696d\u306f\u307e\u3059\u307e\u3059\u6c17\u3065\u304d\u3064\u3064\u3042\u308b\u3002\u305d\u3053\u3067\u3001\u9867\u5ba2\u4e2d\u5fc3\u6226\u7565\u306e\u9b45\u529b\u7684\u306a\u9818\u57df\u3092\u30ca\u30d3\u30b2\u30fc\u30c8\u3057\u3001\u4f01\u696d\u304c\u5358\u306b\u88fd\u54c1\u3092\u8ca9\u58f2\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u3069\u306e\u3088\u3046\u306b\u4f53\u9a13\u3092\u5275\u9020\u3057\u3066\u3044\u308b\u304b\u3092\u767a\u898b\u3059\u308b\u305f\u3081\u306b\u3001\u30b7\u30fc\u30c8\u30d9\u30eb\u30c8\u3092\u7de0\u3081\u3066\u304f\u3060\u3055\u3044\u3002 <\/p>\n\n<p>\u3053\u306e\u30d6\u30ed\u30b0\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u8907\u96d1\u3055\u3092\u89e3\u304d\u660e\u304b\u3059\u65c5\u306b\u51fa\u767a\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3068\u306f\u4f55\u304b\u3092\u63a2\u308a\u3001\u52b9\u679c\u7684\u306a\u6226\u7565\u3092\u660e\u3089\u304b\u306b\u3057\u3001\u306a\u305c\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u304c\u4eca\u65e5\u306e\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u306a\u30d3\u30b8\u30cd\u30b9\u72b6\u6cc1\u306b\u304a\u3044\u3066\u6210\u529f\u306e\u8981\u3068\u306a\u308b\u306e\u304b\u3092\u5b66\u3076\u3002  <\/p>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3068\u306f\u4f55\u304b\uff1f<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u30d7\u30ed\u30b0\u30e9\u30e0\u3068\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3084\u81ea\u793e\u30d6\u30e9\u30f3\u30c9\u306b\u5bfe\u3059\u308b\u8a8d\u8b58\u3092\u7dcf\u5408\u7684\u306b\u7ba1\u7406\u3057\u3001\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u4f01\u696d\u304c\u5b9f\u65bd\u3059\u308b\u6226\u7565\u7684\u306a\u53d6\u308a\u7d44\u307f\u3067\u3042\u308b\u3002  <\/p>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u3067\u8a18\u61b6\u306b\u6b8b\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5275\u9020\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3001\u30a2\u30c9\u30dc\u30ab\u30b7\u30fc\u3092\u9ad8\u3081\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u308b\u3002<\/p>\n\n<p>\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u3001\u30d6\u30e9\u30f3\u30c9\u8a8d\u77e5\u306e\u5411\u4e0a\u3001\u3072\u3044\u3066\u306f\u696d\u7e3e\u306e\u6539\u5584\u306b\u3064\u306a\u304c\u308b\u3002\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u512a\u5148\u9806\u4f4d\u3092\u7f6e\u304d\u3001\u6295\u8cc7\u3059\u308b\u4f01\u696d\u306f\u3001\u7af6\u4e89\u306e\u6fc0\u3057\u3044\u5e02\u5834\u3067\u6210\u529f\u3059\u308b\u305f\u3081\u306b\u6709\u5229\u306a\u7acb\u5834\u306b\u3042\u308a\u307e\u3059\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u4e3b\u306a\u69cb\u6210\u8981\u7d20<\/h2>\n\n<p>\u6210\u529f\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\uff08CEP\uff09\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u91cd\u8981\u306a\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u306e\u4e0a\u306b\u69cb\u7bc9\u3055\u308c\u3001\u305d\u308c\u305e\u308c\u304c\u30d3\u30b8\u30cd\u30b9\u3068\u9867\u5ba2\u3068\u306e\u826f\u597d\u306a\u76f8\u4e92\u4f5c\u7528\u3092\u751f\u307f\u51fa\u3057\u3001\u7dad\u6301\u3059\u308b\u4e0a\u3067\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u5f37\u56fa\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u4e3b\u8981\u306a\u69cb\u6210\u8981\u7d20\u3092\u7d39\u4ecb\u3059\u308b\uff1a <\/p>\n\n<h3 class=\"wp-block-heading\">1.\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0<\/h3>\n\n<ul>\n<li>\u3059\u3079\u3066\u306e\u9867\u5ba2\u63a5\u70b9\u3092\u7279\u5b9a\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u5404\u6bb5\u968e\u306b\u304a\u3051\u308b\u9867\u5ba2\u306e\u611f\u60c5\u3068\u671f\u5f85\u3092\u7406\u89e3\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u6539\u5584\u3068\u6700\u9069\u5316\u306e\u305f\u3081\u306e\u9818\u57df\u3092\u7279\u5b9a\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">2.\u30c7\u30fc\u30bf\u3068\u5206\u6790<\/h3>\n\n<ul>\n<li>\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3066\u6d1e\u5bdf\u3092\u5f97\u308b\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u884c\u52d5\u3068\u55dc\u597d\u3092\u8ffd\u8de1\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5206\u6790\u3057\u3001\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u3092\u6e2c\u5b9a\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">3.\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u306e\u7d71\u5408<\/h3>\n\n<ul>\n<li>\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\uff08\u30aa\u30f3\u30e9\u30a4\u30f3\u3001\u30aa\u30d5\u30e9\u30a4\u30f3\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306a\u3069\uff09\u3067\u4e00\u8cab\u3057\u305f\u4f53\u9a13\u3092\u4fdd\u8a3c\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u69d8\u3005\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">3.\u5f93\u696d\u54e1\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/h3>\n\n<ul>\n<li>\u5f93\u696d\u54e1\u306b\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u30b9\u30ad\u30eb\u3092\u8eab\u306b\u3064\u3051\u3055\u305b\u308b\u3002<\/li>\n\n\n\n<li>\u7d44\u7e54\u5185\u306b\u9867\u5ba2\u4e2d\u5fc3\u306e\u6587\u5316\u3092\u91b8\u6210\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">5.\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3<\/h3>\n\n<ul>\n<li>\u9867\u5ba2\u306e\u55dc\u597d\u306b\u57fa\u3065\u304d\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u8abf\u6574\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30ec\u30b3\u30e1\u30f3\u30c7\u30fc\u30b7\u30e7\u30f3\u3084\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u8a2d\u5b9a\u3059\u308b\u7406\u7531<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\uff08CEP\uff09\u306e\u69cb\u7bc9\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u3068\u6301\u7d9a\u53ef\u80fd\u6027\u306b\u5927\u304d\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u305f\u3081\u3001\u3044\u304f\u3064\u304b\u306e\u7406\u7531\u304b\u3089\u4e0d\u53ef\u6b20\u3067\u3042\u308b\u3002\u4ee5\u4e0b\u306f\u3001\u7d44\u7e54\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u8a2d\u7f6e\u3092\u9078\u629e\u3059\u308b\u4e3b\u306a\u7406\u7531\u3067\u3042\u308b\uff1a <\/p>\n\n<ul>\n<li><strong>\u9867\u5ba2\u6e80\u8db3\uff1a<\/strong>CEP\u306f\u3001\u75db\u307f\u306b\u5bfe\u51e6\u3057\u3001\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u7dcf\u5408\u7684\u306a\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u308b\u3002<\/li>\n\n\n\n<li><strong>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\uff1a<\/strong>\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u9867\u5ba2\u306f\u3001\u5fe0\u5b9f\u306a\u9867\u5ba2\u306b\u306a\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3002\u3046\u307e\u304f\u5b9f\u884c\u3055\u308c\u305fCEP\u306f\u3001\u5f37\u56fa\u306a\u9867\u5ba2\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u30ea\u30d4\u30fc\u30bf\u30fc\u306e\u5897\u52a0\u306b\u3064\u306a\u304c\u308b\u3002 <\/li>\n\n\n\n<li><strong>\u7af6\u4e89\u512a\u4f4d\u6027\uff1a<\/strong>\u4eca\u65e5\u306e\u7af6\u4e89\u306e\u6fc0\u3057\u3044\u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u3067\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u304c\u4f01\u696d\u3092\u5dee\u5225\u5316\u3059\u308b\u3053\u3068\u304c\u591a\u3044\u3002\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306f\u3001\u6df7\u96d1\u3057\u305f\u5e02\u5834\u306b\u304a\u3044\u3066\u9867\u5ba2\u3092\u60f9\u304d\u3064\u3051\u3001\u7dad\u6301\u3059\u308b\u5927\u304d\u306a\u7af6\u4e89\u512a\u4f4d\u6027\u3068\u306a\u308a\u5f97\u308b\u3002 <\/li>\n\n\n\n<li><strong>\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u5224\uff1a<\/strong>\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u9867\u5ba2\u4f53\u9a13\u306f\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u30d6\u30e9\u30f3\u30c9\u30a4\u30e1\u30fc\u30b8\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002\u826f\u3044\u9867\u5ba2\u4f53\u9a13\u304b\u3089\u751f\u307e\u308c\u308b\u53e3\u30b3\u30df\u306b\u3088\u308b\u63a8\u85a6\u3084\u597d\u610f\u7684\u306a\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30ec\u30d3\u30e5\u30fc\u306f\u3001\u4f01\u696d\u306e\u8a55\u5224\u3068\u4fe1\u7528\u3092\u9ad8\u3081\u308b\u3002 <\/li>\n\n\n\n<li><strong>\u53ce\u76ca\u306e\u6210\u9577\uff1a<\/strong>\u6e80\u8db3\u5ea6\u304c\u9ad8\u304f\u3001\u5fe0\u8aa0\u5fc3\u306e\u9ad8\u3044\u9867\u5ba2\u306f\u3001\u30ea\u30d4\u30fc\u30c8\u8cfc\u5165\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u3001\u6bce\u56de\u306e\u53d6\u5f15\u3067\u3088\u308a\u591a\u304f\u6d88\u8cbb\u3057\u3001\u65b0\u898f\u9867\u5ba2\u3092\u7d39\u4ecb\u3059\u308b\u652f\u6301\u8005\u306b\u306a\u308b\u53ef\u80fd\u6027\u3082\u3042\u308b\u3002\u3053\u308c\u306f\u3001\u3072\u3044\u3066\u306f\u30d3\u30b8\u30cd\u30b9\u306e\u53ce\u76ca\u62e1\u5927\u306b\u8ca2\u732e\u3059\u308b\u3002 <\/li>\n\n\n\n<li><strong>\u89e3\u7d04\u7387\u306e\u4f4e\u4e0b\uff1a<\/strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u6ce8\u529b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u96e2\u308c\uff08\u9867\u5ba2\u304c\u4f01\u696d\u3068\u306e\u53d6\u5f15\u3092\u3084\u3081\u308b\u5272\u5408\uff09\u3092\u6e1b\u3089\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3002\u9867\u5ba2\u306e\u61f8\u5ff5\u306b\u5bfe\u5fdc\u3057\u3001\u5353\u8d8a\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u3088\u308a\u591a\u304f\u306e\u9867\u5ba2\u3092\u9577\u671f\u7684\u306b\u7dad\u6301\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 <\/li>\n\n\n\n<li><strong>\u696d\u52d9\u306e\u52b9\u7387\u5316\uff1a<\/strong>\u7dbf\u5bc6\u306b\u69cb\u7bc9\u3055\u308c\u305fCEP\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5206\u6790\u3057\u3001\u75db\u70b9\u3092\u7279\u5b9a\u3057\u3001\u6539\u5584\u3092\u884c\u3046\u3002\u3053\u306e\u30d7\u30ed\u30bb\u30b9\u306f\u3001\u696d\u52d9\u306e\u52b9\u7387\u5316\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3001\u3088\u308a\u5408\u7406\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002 <\/li>\n\n\n\n<li><strong>\u5f93\u696d\u54e1\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/strong>\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u4e0a\u3067\u3001\u5f93\u696d\u54e1\u306e\u610f\u6b32\u3068\u58eb\u6c17\u306f\u6975\u3081\u3066\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3059\u3002CEP\u306f\u591a\u304f\u306e\u5834\u5408\u3001\u512a\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u5f93\u696d\u54e1\u3092\u8a13\u7df4\u3057\u3001\u305d\u306e\u80fd\u529b\u3092\u9ad8\u3081\u3001\u5f93\u696d\u54e1\u306e\u6e80\u8db3\u5ea6\u3068\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002 <\/li>\n\n\n\n<li><strong>\u9867\u5ba2\u4e2d\u5fc3\u306e\u6587\u5316\uff1a<\/strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u78ba\u7acb\u306f\u3001\u9867\u5ba2\u4e2d\u5fc3\u306e\u4f01\u696d\u6587\u5316\u306e\u6d78\u900f\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u3053\u306e\u6587\u5316\u7684\u8ee2\u63db\u306b\u3088\u308a\u3001\u5168\u5f93\u696d\u54e1\u304c\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u512a\u5148\u7684\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306e\u91cd\u8981\u6027\u3092\u7406\u89e3\u3059\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002 <\/li>\n\n\n\n<li><strong>\u9867\u5ba2\u30cb\u30fc\u30ba\u3078\u306e\u9069\u5fdc\uff1a<\/strong>\u5e02\u5834\u3068\u9867\u5ba2\u306e\u55dc\u597d\u306f\u9032\u5316\u3059\u308b\u3002CEP \u306f\u3001\u7d44\u7e54\u304c\u5909\u5316\u3059\u308b\u9867\u5ba2\u30cb\u30fc\u30ba\u306b\u9069\u5fdc\u3059\u308b\u305f\u3081\u306e\u67a0\u7d44\u307f\u3092\u63d0\u4f9b\u3057\u3001\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u304a\u3088\u3073\u30d7 \u30ed\u30bb\u30b9\u304c\u9069\u5207\u304b\u3064\u5b9f\u7528\u7684\u3067\u3042\u308a\u7d9a\u3051\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3059\u308b\u3002 <\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u52b9\u679c\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u69cb\u7bc9\u306e\u305f\u3081\u306e\u6226\u7565<\/h2>\n\n<p>\u9b45\u529b\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\uff08CEP\uff09\u306e\u7acb\u3061\u4e0a\u3052\u3068\u904b\u55b6\u306b\u306f\u3001\u5165\u5ff5\u306a\u8a08\u753b\u3001\u5b9f\u65bd\u3001\u7d99\u7d9a\u7684\u306a\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u304c\u5fc5\u8981\u3067\u3059\u3002\u4ee5\u4e0b\u306f\u3001\u305d\u306e\u30d7\u30ed\u30bb\u30b9\u306b\u304a\u3051\u308b5\u3064\u306e\u91cd\u8981\u306a\u30b9\u30c6\u30c3\u30d7\u3067\u3059\uff1a   <\/p>\n\n<h3 class=\"wp-block-heading\">1.\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u76ee\u7684\u3068\u6307\u6a19\u3092\u5b9a\u7fa9\u3059\u308b<\/h3>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6226\u7565\u306e\u76ee\u7684\u3092\u660e\u78ba\u306b\u5b9a\u7fa9\u3059\u308b\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u3001\u89e3\u7d04\u7387\u306e\u4f4e\u4e0b\u306a\u3069\u3001\u5177\u4f53\u7684\u306a\u76ee\u6a19\u3092\u6301\u3064\u3053\u3068\u304c\u53d6\u308a\u7d44\u307f\u306e\u6307\u91dd\u3068\u306a\u308a\u307e\u3059\u3002\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09\u3001\u5b9a\u7740\u7387\u306a\u3069\u3001\u76ee\u7684\u306b\u6cbf\u3063\u305f\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u3092\u7279\u5b9a\u3059\u308b\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">2.\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30de\u30c3\u30d7<\/h3>\n\n<p>\u6700\u521d\u306e\u63a5\u70b9\u304b\u3089\u8cfc\u5165\u5f8c\u306e\u9867\u5ba2\u5bfe\u5fdc\u307e\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u7406\u89e3\u3057\u3001\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b\u3002\u9867\u5ba2\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3001\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u3001\u30e2\u30fc\u30e1\u30f3\u30c8\u3092\u7279\u5b9a\u3059\u308b\u3002\u3053\u306e\u30de\u30c3\u30d4\u30f3\u30b0\u306b\u3088\u3063\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u6226\u7565\u5168\u4f53\u306b\u5927\u304d\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u5206\u91ce\u306b\u529b\u3092\u6ce8\u3050\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">3.\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u4ed5\u7d44\u307f\u3092\u5c0e\u5165\u3059\u308b<\/h3>\n\n<p>\u9867\u5ba2\u304b\u3089\u306e\u6d1e\u5bdf\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306b\u3001\u52b9\u679c\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u4ed5\u7d44\u307f\u3092\u8a2d\u5b9a\u3059\u308b\u3002\u3053\u308c\u306b\u306f\u3001\u9867\u5ba2\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d5\u30a9\u30fc\u30e0\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30ec\u30d3\u30e5\u30fc\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u306a\u3069\u304c\u542b\u307e\u308c\u308b\u3002\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u30d7\u30ed\u30bb\u30b9\u304c\u30e6\u30fc\u30b6\u30fc\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u3067\u3042\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3001\u9867\u5ba2\u306e\u8a8d\u8b58\u3092\u5305\u62ec\u7684\u306b\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u3001\u5b9a\u91cf\u7684\u624b\u6cd5\u3068\u5b9a\u6027\u7684\u624b\u6cd5\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u4f7f\u7528\u3059\u308b\u3053\u3068\u3092\u691c\u8a0e\u3059\u308b\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">4.\u884c\u52d5\u53ef\u80fd\u306a\u6d1e\u5bdf\u306e\u305f\u3081\u306e\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u6d3b\u7528<\/h3>\n\n<p>\u53ce\u96c6\u3057\u305f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5206\u6790\u3057\u3001\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u3092\u5f15\u304d\u51fa\u3059\u3002\u9867\u5ba2\u306e\u53cd\u5fdc\u306e\u30d1\u30bf\u30fc\u30f3\u3001\u50be\u5411\u3001\u5171\u901a\u306e\u30c6\u30fc\u30de\u3092\u7279\u5b9a\u3059\u308b\u3002\u3053\u306e\u60c5\u5831\u3092\u4f7f\u7528\u3057\u3066\u3001\u6539\u5584\u9818\u57df\u306e\u512a\u5148\u9806\u4f4d\u3092\u4ed8\u3051\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u6226\u7565\u3092\u7b56\u5b9a\u3059\u308b\u3002\u53d7\u3051\u53d6\u3063\u305f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u3044\u3066\u5909\u66f4\u3092\u5b9f\u65bd\u3059\u308b\u3002   <\/p>\n\n<h3 class=\"wp-block-heading\">5.\u9867\u5ba2\u4e2d\u5fc3\u306e\u6587\u5316\u3092\u63a8\u9032\u3059\u308b<\/h3>\n\n<p>\u7d44\u7e54\u5185\u306b\u9867\u5ba2\u4e2d\u5fc3\u306e\u6587\u5316\u3092\u91b8\u6210\u3059\u308b\u3002\u5168\u5f93\u696d\u54e1\u304c\u3001\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306e\u91cd\u8981\u6027\u3092\u7406\u89e3\u3057\u3001\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u76ee\u7684\u306b\u6cbf\u3063\u305f\u884c\u52d5\u3092\u3068\u308b\u3088\u3046\u306b\u3059\u308b\u3002\u793e\u54e1\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u7a4d\u6975\u7684\u306b\u8ca2\u732e\u3067\u304d\u308b\u3088\u3046\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3068\u30ea\u30bd\u30fc\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3002  <\/p>\n\n<p>\u90e8\u9580\u9593\u306e\u30b5\u30a4\u30ed\u5316\u3092\u89e3\u6d88\u3057\u3001\u90e8\u9580\u6a2a\u65ad\u7684\u306a\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u4fc3\u9032\u3059\u308b\u3002\u9867\u5ba2\u4e2d\u5fc3\u306e\u4f01\u696d\u6587\u5316\u306b\u306f\u3001\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u304b\u3064\u4e00\u8cab\u3057\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u30c1\u30fc\u30e0\u304c\u5354\u529b\u3057\u5408\u3046\u3001\u7dcf\u5408\u7684\u306a\u53d6\u308a\u7d44\u307f\u304c\u5fc5\u8981\u3067\u3059\u3002   <\/p>\n\n<h2 class=\"wp-block-heading\">\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u306bQuestionPro CX\u3092\u6d3b\u7528\u3059\u308b<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30d7\u30ed\u30b0\u30e9\u30e0\u7528\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u306f\u3001\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306e\u91cd\u8981\u306a\u30b9\u30c6\u30c3\u30d7\u3067\u3059\u3002QuestionPro CX\u306f\u3001\u30e6\u30cb\u30fc\u30af\u3067\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5275\u9020\u3092\u652f\u63f4\u3059\u308b\u305f\u3081\u306b\u8a2d\u8a08\u3055\u308c\u305f\u3055\u307e\u3056\u307e\u306a\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002   <\/p>\n\n<p>\u4ee5\u4e0b\u306f\u3001\u8cb4\u793e\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u306bQuestionPro CX\u3092\u8a55\u4fa1\u3059\u308b\u969b\u306e\u30cf\u30a4\u30e9\u30a4\u30c8\u3068\u8003\u616e\u4e8b\u9805\u3067\u3059\uff1a<\/p>\n\n<ul>\n<li>\u30e6\u30cb\u30fc\u30af\u306a\u9867\u5ba2\u4f53\u9a13<\/li>\n<\/ul>\n\n<p>QuestionPro CX\u306f\u3001\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u30e6\u30cb\u30fc\u30af\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u5275\u9020\u3057\u3001\u9867\u5ba2\u3092\u30d6\u30e9\u30f3\u30c9\u652f\u6301\u8005\u306b\u5909\u3048\u308b\u3053\u3068\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u65c5\u3092\u901a\u3057\u3066\u9867\u5ba2\u3092\u559c\u3070\u305b\u308b\u3053\u3068\u306e\u91cd\u8981\u6027\u3092\u5f37\u8abf\u3057\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<ul>\n<li>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a<\/li>\n<\/ul>\n\n<p>\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u9032\u5316\u3057\u7d9a\u3051\u308b\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u7d9a\u3051\u308b\u6226\u7565\u3092\u7b56\u5b9a\u3059\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3059\u308b\u3002\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u304b\u3089\u5f97\u3089\u308c\u305f\u6d1e\u5bdf\u306f\u3001\u5f93\u696d\u54e1\u3084\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3068\u5171\u6709\u3057\u3001\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u8a2d\u8a08\u30fb\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001\u6700\u7d42\u7684\u306b\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<ul>\n<li>\u30af\u30ed\u30fc\u30ba\u30c9\u30fb\u30eb\u30fc\u30d7\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30b7\u30b9\u30c6\u30e0<\/li>\n<\/ul>\n\n<p>\u30c1\u30b1\u30c3\u30c6\u30a3\u30f3\u30b0\u30b7\u30b9\u30c6\u30e0\u3092\u542b\u3080\u3001QuestionPro CX\u306e\u30af\u30ed\u30fc\u30ba\u30c9\u30eb\u30fc\u30d7\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30b7\u30b9\u30c6\u30e0\u3092\u3054\u6d3b\u7528\u304f\u3060\u3055\u3044\u3002\u3053\u306e\u30b7\u30b9\u30c6\u30e0\u3067\u306f\u3001\u96e2\u53cd\u8005\u306e\u30c1\u30b1\u30c3\u30c8\u3092\u4f5c\u6210\u3057\u3001\u9069\u5207\u306a\u62c5\u5f53\u8005\u306b\u5272\u308a\u5f53\u3066\u3001\u554f\u984c\u3092\u8fc5\u901f\u306b\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3067\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30eb\u30fc\u30d7\u3092\u9589\u3058\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u89e3\u7d04\u7387\u3092\u4e0b\u3052\u3001\u96e2\u53cd\u8005\u3092\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u306b\u5909\u3048\u308b\u3053\u3068\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002  <\/p>\n\n<ul>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3068\u5206\u6790<\/li>\n<\/ul>\n\n<p>QuestionPro\u306eSuiteCX\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u3067\u5b89\u5168\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3068\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u7d71\u5408\u3055\u308c\u305f\u8abf\u67fb\u30c7\u30fc\u30bf\u3001\u30da\u30eb\u30bd\u30ca\u958b\u767a\u3001\u6539\u5584\u8a08\u753b\u3001\u304a\u3088\u3073\u8a73\u7d30\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u6226\u7565\u3092\u4f7f\u7528\u3057\u3066\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u8a08\u753b\u3057\u3001\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<ul>\n<li>NPS+ \u30a2\u30f3\u30b1\u30fc\u30c8\u8cea\u554f<\/li>\n<\/ul>\n\n<p>\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u3001\u6839\u672c\u539f\u56e0\u5206\u6790\u3001\u30b3\u30e1\u30f3\u30c8\u8cea\u554f\u3092\u7d44\u307f\u5408\u308f\u305b\u305fNPS+\u8abf\u67fb\u8cea\u554f\u3067\u3001\u9867\u5ba2\u306b\u529b\u3092\u4e0e\u3048\u307e\u3057\u3087\u3046\u3002\u3053\u306e\u6a5f\u80fd\u306f\u3001\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u306b\u3068\u3063\u3066\u4f55\u304c\u52b9\u679c\u7684\u304b\u3092\u7279\u5b9a\u3057\u3001\u554f\u984c\u306b\u8fc5\u901f\u306b\u5bfe\u51e6\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 <\/p>\n\n<ul>\n<li>\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3CX\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9<\/li>\n<\/ul>\n\n<p>QuestionPro CX\u306f\u3001\u5b8c\u5168\u306b\u7d71\u5408\u3055\u308c\u305f\u30ec\u30dd\u30fc\u30c8\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u3092\u5099\u3048\u305f\u67d4\u8edf\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u306b\u306f\u3001NPS\u8ffd\u8de1\u3001\u89e3\u7d04\u30ea\u30b9\u30af\u5206\u6790\u3001\u9867\u5ba2\u9769\u65b0\u30a2\u30a4\u30c7\u30a2\u30ec\u30dd\u30fc\u30c8\u304c\u542b\u307e\u308c\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u306b\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30fc\u30c8\u30bf\u30a4\u30d7\u3068\u30e9\u30d9\u30eb\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u3042\u308a\u3001\u7d50\u679c\u3092\u5305\u62ec\u7684\u306b\u8868\u793a\u3057\u307e\u3059\u3002  <\/p>\n\n<ul>\n<li>\u8c4a\u5bcc\u306a\u30c4\u30fc\u30eb\u30d9\u30eb\u30c8<\/li>\n<\/ul>\n\n<p>\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001NPS\u3084\u89e3\u7d04\u30ea\u30b9\u30af\u5206\u6790\u3001\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u3001\u9ad8\u5ea6\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u8a2d\u5b9a\u3001\u51e6\u5206\u6307\u6a19\u3001\u30af\u30ed\u30fc\u30ba\u30c9\u30eb\u30fc\u30d7\u30b7\u30b9\u30c6\u30e0\u306a\u3069\u306e\u6a5f\u80fd\u3092\u542b\u3080\u3001\u5e83\u7bc4\u306a\u30c4\u30fc\u30eb\u30d9\u30eb\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3002\u3053\u308c\u3089\u306e\u30c4\u30fc\u30eb\u306f\u3001\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u306e\u53ce\u96c6\u3068\u5168\u4f53\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u306b\u8ca2\u732e\u3059\u308b\u3002 <\/p>\n\n<ul>\n<li>\u7d71\u5408\u80fd\u529b<\/li>\n<\/ul>\n\n<p>QuestionPro CX\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u30c7\u30fc\u30bf\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30c7\u30fc\u30bf\u3092\u63a5\u7d9a\u3059\u308b\u69d8\u3005\u306a\u7d71\u5408\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002\u7d71\u5408\u30aa\u30d7\u30b7\u30e7\u30f3\u306b\u306f\u3001Salesforce\u3001Zapier\u3001Microsoft Dynamics\u3001Twitter\u3001Tableau\u3001PowerBI\u3001Domo\u3001QuestionPro API\u3001Webhooks\u3001\u304a\u3088\u3073IVR\uff08\u5bfe\u8a71\u578b\u97f3\u58f0\u5fdc\u7b54\uff09\u304c\u542b\u307e\u308c\u307e\u3059\u3002 <\/p>\n\n<ul>\n<li>\u7121\u6599\u306e\u30ea\u30bd\u30fc\u30b9\u3068\u30b5\u30dd\u30fc\u30c8<\/li>\n<\/ul>\n\n<p>QuestionPro CX\u306f\u3001VoC\u30a2\u30ca\u30ea\u30b9\u30c8\u30ec\u30dd\u30fc\u30c8\u3001CLV\u30d7\u30ec\u30a4\u30d6\u30c3\u30af\u3001CJM\u30a2\u30ca\u30ea\u30b9\u30c8\u30ec\u30dd\u30fc\u30c8\u3001CX &amp; VoC\u30c8\u30ec\u30f3\u30c9\u306a\u3069\u306e\u8ffd\u52a0\u30ea\u30bd\u30fc\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u4fa1\u5024\u3042\u308b\u6d1e\u5bdf\u3068\u77e5\u8b58\u3067\u30e6\u30fc\u30b6\u30fc\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3068\u3044\u3046\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">\u7d50\u8ad6<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u3001\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306e\u73fe\u4ee3\u306b\u304a\u3044\u3066\u6210\u529f\u3092\u76ee\u6307\u3059\u4f01\u696d\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7406\u89e3\u3057\u3001\u30c7\u30fc\u30bf\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u7528\u3057\u3001\u52b9\u679c\u7684\u306a\u6226\u7565\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9577\u671f\u7684\u306a\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u6301\u7d9a\u7684\u306a\u6210\u529f\u306b\u3064\u306a\u304c\u308b\u3001\u8a18\u61b6\u306b\u6b8b\u308b\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u4f53\u9a13\u3092\u5275\u9020\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 <\/p>\n\n<p>QuestionPro CX\u306e\u7121\u6599\u30c7\u30e2\u3092\u4e88\u7d04\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5411\u4e0a\u306e\u65c5\u306b\u51fa\u304b\u3051\u307e\u3057\u3087\u3046\u3002\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u3069\u306e\u3088\u3046\u306b\u8cb4\u793e\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u306b\u9769\u547d\u3092\u3082\u305f\u3089\u3057\u3001\u8cb4\u793e\u306e\u30d3\u30b8\u30cd\u30b9\u5168\u4f53\u306e\u6210\u529f\u306b\u8ca2\u732e\u3067\u304d\u308b\u304b\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002 <\/p>\n\n<p style=\"text-align: center\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"> <button>\u3082\u3063\u3068\u8a73\u3057\u304f<\/button> <\/a> <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=blog\" target=\"_blank\" rel=\"noopener\"> <button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button> <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u7df4\u308a\u306b\u7df4\u3063\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 [&hellip;]<\/p>\n","protected":false},"author":80,"featured_media":826787,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3068\u306f\u4f55\u304b\uff1f<\/title>\n<meta name=\"description\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5bfe\u8a71\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u901a\u3058\u3066\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3002 \u8a73\u3057\u304f\u306f\u3053\u3061\u3089\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%ef%bc%9a%e3%82%ab\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3068\u306f\u4f55\u304b\uff1f\" \/>\n<meta property=\"og:description\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5bfe\u8a71\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u901a\u3058\u3066\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3002 \u8a73\u3057\u304f\u306f\u3053\u3061\u3089\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%ef%bc%9a%e3%82%ab\/\" \/>\n<meta property=\"og:site_name\" content=\"QuestionPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/questionpro\" \/>\n<meta property=\"article:published_time\" content=\"2024-01-12T18:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-13T07:01:14+00:00\" \/>\n<meta name=\"author\" content=\"QuestionPro Collaborators\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"QuestionPro Collaborators\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%ef%bc%9a%e3%82%ab\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%ef%bc%9a%e3%82%ab\/\"},\"author\":{\"name\":\"QuestionPro Collaborators\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/7aa2dda02c16e540da9fb962ee929652\"},\"headline\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3068\u306f\u4f55\u304b\uff1f\",\"datePublished\":\"2024-01-12T18:00:00+00:00\",\"dateModified\":\"2025-02-13T07:01:14+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%ef%bc%9a%e3%82%ab\/\"},\"wordCount\":58,\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#organization\"},\"articleSection\":[\"CX\"],\"inLanguage\":\"ja\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%ef%bc%9a%e3%82%ab\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%ef%bc%9a%e3%82%ab\/\",\"name\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3068\u306f\u4f55\u304b\uff1f\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#website\"},\"datePublished\":\"2024-01-12T18:00:00+00:00\",\"dateModified\":\"2025-02-13T07:01:14+00:00\",\"description\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5bfe\u8a71\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u901a\u3058\u3066\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3002 \u8a73\u3057\u304f\u306f\u3053\u3061\u3089\",\"breadcrumb\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%ef%bc%9a%e3%82%ab\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%ef%bc%9a%e3%82%ab\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%ef%bc%9a%e3%82%ab\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u30db\u30fc\u30e0\",\"item\":\"https:\/\/www.questionpro.com\/blog\/ja\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u30ab\u30c6\u30b4\u30ea\u30fc\u306a\u3057\",\"item\":\"https:\/\/www.questionpro.com\/blog\/ja\/category\/%e3%82%ab%e3%83%86%e3%82%b4%e3%83%aa%e3%83%bc%e3%81%aa%e3%81%97\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3068\u306f\u4f55\u304b\uff1f\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#website\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/\",\"name\":\"QuestionPro\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.questionpro.com\/blog\/ja\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"ja\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#organization\",\"name\":\"QuestionPro\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"contentUrl\":\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg\",\"caption\":\"QuestionPro\"},\"image\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/questionpro\",\"https:\/\/twitter.com\/questionpro\",\"https:\/\/www.linkedin.com\/company\/questionpro\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/7aa2dda02c16e540da9fb962ee929652\",\"name\":\"QuestionPro Collaborators\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/7c5e4f557ac4d597814687054d6305bc?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/7c5e4f557ac4d597814687054d6305bc?s=96&d=mm&r=g\",\"caption\":\"QuestionPro Collaborators\"},\"description\":\"Worldwide team of Content Creation specialists focusing on Research, CX, Workforce, Audience and Education.\",\"url\":\"https:\/\/www.questionpro.com\/blog\/ja\/author\/aldro\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3068\u306f\u4f55\u304b\uff1f","description":"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5bfe\u8a71\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u901a\u3058\u3066\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3002 \u8a73\u3057\u304f\u306f\u3053\u3061\u3089","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%ef%bc%9a%e3%82%ab\/","og_locale":"ja_JP","og_type":"article","og_title":"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3068\u306f\u4f55\u304b\uff1f","og_description":"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5bfe\u8a71\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u901a\u3058\u3066\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3002 \u8a73\u3057\u304f\u306f\u3053\u3061\u3089","og_url":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%ef%bc%9a%e3%82%ab\/","og_site_name":"QuestionPro","article_publisher":"https:\/\/www.facebook.com\/questionpro","article_published_time":"2024-01-12T18:00:00+00:00","article_modified_time":"2025-02-13T07:01:14+00:00","author":"QuestionPro Collaborators","twitter_card":"summary_large_image","twitter_creator":"@questionpro","twitter_site":"@questionpro","twitter_misc":{"\u57f7\u7b46\u8005":"QuestionPro Collaborators"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%ef%bc%9a%e3%82%ab\/#article","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%ef%bc%9a%e3%82%ab\/"},"author":{"name":"QuestionPro Collaborators","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/7aa2dda02c16e540da9fb962ee929652"},"headline":"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3068\u306f\u4f55\u304b\uff1f","datePublished":"2024-01-12T18:00:00+00:00","dateModified":"2025-02-13T07:01:14+00:00","mainEntityOfPage":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%ef%bc%9a%e3%82%ab\/"},"wordCount":58,"publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/#organization"},"articleSection":["CX"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%ef%bc%9a%e3%82%ab\/","url":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%ef%bc%9a%e3%82%ab\/","name":"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3068\u306f\u4f55\u304b\uff1f","isPartOf":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/#website"},"datePublished":"2024-01-12T18:00:00+00:00","dateModified":"2025-02-13T07:01:14+00:00","description":"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u306f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5bfe\u8a71\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u901a\u3058\u3066\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3002 \u8a73\u3057\u304f\u306f\u3053\u3061\u3089","breadcrumb":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%ef%bc%9a%e3%82%ab\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%ef%bc%9a%e3%82%ab\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9%e3%83%bb%e3%83%97%e3%83%ad%e3%82%b0%e3%83%a9%e3%83%a0%ef%bc%9a%e3%82%ab\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u30db\u30fc\u30e0","item":"https:\/\/www.questionpro.com\/blog\/ja\/"},{"@type":"ListItem","position":2,"name":"\u30ab\u30c6\u30b4\u30ea\u30fc\u306a\u3057","item":"https:\/\/www.questionpro.com\/blog\/ja\/category\/%e3%82%ab%e3%83%86%e3%82%b4%e3%83%aa%e3%83%bc%e3%81%aa%e3%81%97\/"},{"@type":"ListItem","position":3,"name":"\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d7\u30ed\u30b0\u30e9\u30e0\u3068\u306f\u4f55\u304b\uff1f"}]},{"@type":"WebSite","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#website","url":"https:\/\/www.questionpro.com\/blog\/ja\/","name":"QuestionPro","description":"","publisher":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.questionpro.com\/blog\/ja\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#organization","name":"QuestionPro","url":"https:\/\/www.questionpro.com\/blog\/ja\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/","url":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","contentUrl":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2022\/10\/questionpro-logo.svg","caption":"QuestionPro"},"image":{"@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/questionpro","https:\/\/twitter.com\/questionpro","https:\/\/www.linkedin.com\/company\/questionpro\/"]},{"@type":"Person","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/7aa2dda02c16e540da9fb962ee929652","name":"QuestionPro Collaborators","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.questionpro.com\/blog\/ja\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/7c5e4f557ac4d597814687054d6305bc?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/7c5e4f557ac4d597814687054d6305bc?s=96&d=mm&r=g","caption":"QuestionPro Collaborators"},"description":"Worldwide team of Content Creation specialists focusing on Research, CX, Workforce, Audience and Education.","url":"https:\/\/www.questionpro.com\/blog\/ja\/author\/aldro\/"}]}},"featured_image_src":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/01\/customer-experience-program.jpg","featured_image_src_square":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/01\/customer-experience-program.jpg","author_info":{"display_name":"QuestionPro Collaborators","author_link":"https:\/\/www.questionpro.com\/blog\/ja\/author\/aldro\/"},"_links":{"self":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/1007243"}],"collection":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/users\/80"}],"replies":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/comments?post=1007243"}],"version-history":[{"count":1,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/1007243\/revisions"}],"predecessor-version":[{"id":1007255,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/1007243\/revisions\/1007255"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/media\/826787"}],"wp:attachment":[{"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/media?parent=1007243"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/categories?post=1007243"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/tags?post=1007243"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}