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class=\"wp-block-heading\">10.\u7d99\u7d9a\u7684\u6539\u5584<\/h3>\n\n<ul>\n<li><strong>\u5229\u70b9\uff1a<\/strong>\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306f\u53cd\u5fa9\u30d7\u30ed\u30bb\u30b9\u3067\u3042\u308a\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u304c\u53ef\u80fd\u3067\u3042\u308b\u3002<\/li>\n\n\n\n<li><strong>\u30a4\u30f3\u30d1\u30af\u30c8<\/strong>\u5909\u5316\u3059\u308b\u5e02\u5834\u529b\u5b66\u306b\u9069\u5fdc\u3057\u3001\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3059\u308b\u6587\u5316\u3092\u5275\u9020\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u6bb5\u968e\uff1f<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u901a\u5e38\u3001\u3044\u304f\u3064\u304b\u306e\u30b9\u30c6\u30fc\u30b8\u304b\u3089\u69cb\u6210\u3055\u308c\u3001\u305d\u308c\u305e\u308c\u304c\u30e6\u30cb\u30fc\u30af\u306a\u7279\u5fb4\u3092\u6301\u3064\u3002\u6b63\u78ba\u306a\u30b9\u30c6\u30fc\u30b8\u306f\u696d\u754c\u3084\u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb\u306b\u3088\u3063\u3066\u7570\u306a\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u304c\u3001\u4e00\u822c\u7684\u306a\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306b\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308a\u307e\u3059\uff1a <\/p>\n\n<ol>\n<li><strong>\u8a8d\u77e5\uff1a<\/strong>\u9867\u5ba2\u306f\u30d6\u30e9\u30f3\u30c9\u3001\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u8a8d\u77e5\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>\u691c\u8a0e\uff1a<\/strong>\u9867\u5ba2\u306f\u63d0\u4f9b\u3055\u308c\u308b\u5546\u54c1\u3092\u7a4d\u6975\u7684\u306b\u8a55\u4fa1\u3057\u3001\u4ee3\u66ff\u54c1\u3068\u6bd4\u8f03\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>\u8cfc\u5165\uff1a <\/strong>\u9867\u5ba2\u304c\u8cfc\u5165\u3092\u6c7a\u5b9a\u3057\u3001\u53d6\u5f15\u3092\u5b8c\u4e86\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>\u8cfc\u5165\u5f8c\uff1a <\/strong>\u9867\u5ba2\u306f\u8cfc\u5165\u5f8c\u306e\u7d4c\u9a13\u3068\u7d99\u7d9a\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u8a55\u4fa1\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>\u652f\u6301\uff1a <\/strong>\u6e80\u8db3\u3057\u305f\u9867\u5ba2\u306f\u652f\u6301\u8005\u3068\u306a\u308a\u3001\u305d\u306e\u30d6\u30e9\u30f3\u30c9\u3092\u4ed6\u306e\u4eba\u306b\u52e7\u3081\u308b\u3002<\/li>\n<\/ol>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306f\u3001\u4f01\u696d\u304c\u69d8\u3005\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u304a\u3051\u308b\u9867\u5ba2\u4f53\u9a13\u3092\u7406\u89e3\u3057\u3001\u6700\u9069\u5316\u3057\u3001\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u63a1\u7528\u3059\u308b\u69cb\u9020\u5316\u3055\u308c\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u3042\u308b\u3002  <\/p>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306f\u3001\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u8a18\u61b6\u306b\u6b8b\u308b\u3082\u306e\u306b\u3057\u3001\u5168\u4f53\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u6226\u7565\u306b\u6cbf\u3063\u305f\u3082\u306e\u306b\u3059\u308b\u305f\u3081\u306e\u3001\u4e00\u9023\u306e\u76f8\u4e92\u63a5\u7d9a\u3055\u308c\u305f\u30d7\u30ed\u30bb\u30b9\u3092\u542b\u307f\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u4e3b\u306a\u69cb\u6210\u8981\u7d20\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\uff1a <\/p>\n\n<h3 class=\"wp-block-heading\">1.\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0<\/h3>\n\n<p>\u8cfc\u5165\u3001\u30b5\u30dd\u30fc\u30c8\u3001\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u95a2\u308f\u308a\u306a\u3069\u3001\u9867\u5ba2\u304c\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u53d6\u308b\u30b9\u30c6\u30c3\u30d7\u3092\u7406\u8ad6\u7684\u306b\u8868\u73fe\u3059\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">\u30d7\u30ed\u30bb\u30b9<\/h3>\n\n<ul>\n<li><strong>\u30aa\u30fc\u30c7\u30a3\u30a8\u30f3\u30b9\u30fb\u30da\u30eb\u30bd\u30ca\u3092\u5b9a\u7fa9\u3059\u308b\uff1a<\/strong>\u30bf\u30fc\u30b2\u30c3\u30c8\u30aa\u30fc\u30c7\u30a3\u30a8\u30f3\u30b9\u306e\u7279\u5fb4\u3001\u55dc\u597d\u3001\u884c\u52d5\u3092\u7406\u89e3\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6982\u8981<\/strong>\u9867\u5ba2\u306e\u4f53\u9a13\u3092\u7279\u5b9a\u3057\u3001\u305d\u306e\u30b9\u30c6\u30c3\u30d7\u3068\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">2.\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3<\/h3>\n\n<p>\u69d8\u3005\u306a\u90e8\u9580\u3092\u6a2a\u65ad\u3057\u3066\u3001\u4e00\u8cab\u6027\u306e\u3042\u308b\u9b45\u529b\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u6a19\u6e96\u5316\u3055\u308c\u305f\u30d7\u30ed\u30bb\u30b9\u3068\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u8a2d\u8a08\u3059\u308b\u3002<\/p>\n\n<h4 class=\"wp-block-heading\">\u91cd\u8981\u306a\u8981\u7d20\uff1a<\/h4>\n\n<ul>\n<li><strong>\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30c1\u30fc\u30e0\uff1a 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class=\"wp-block-heading\">3.\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u6700\u9069\u5316\uff1a<\/h3>\n\n<p>\u30c7\u30fc\u30bf\u3001\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u304d\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u7d99\u7d9a\u7684\u306b\u8a55\u4fa1\u3057\u3001\u6539\u5584\u3059\u308b\u3002<\/p>\n\n<h4 class=\"wp-block-heading\">\u5faa\u74b0\u30d7\u30ed\u30bb\u30b9\uff1a<\/h4>\n\n<ul>\n<li><strong>\u75db\u70b9\u3092\u7279\u5b9a\u3059\u308b\uff1a<\/strong>\u30c7\u30fc\u30bf\u3068\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6d3b\u7528\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3044\u3066\u6539\u5584\u304c\u5fc5\u8981\u306a\u90e8\u5206\u3092\u7279\u5b9a\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>\u5909\u66f4\u3092\u5b9f\u884c\u3059\u308b\uff1a <\/strong>\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3092\u6700\u9069\u5316\u3057\u3001\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u306b\u5bfe\u51e6\u3059\u308b\u305f\u3081\u306e\u7a4d\u6975\u7684\u306a\u624b\u6bb5\u3092\u8b1b\u3058\u308b\u3002<\/li>\n\n\n\n<li><strong>\u6210\u529f\u3092\u76e3\u8996\u3059\u308b\uff1a <\/strong>\u6700\u9069\u5316\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u306e\u6210\u529f\u3092\u5b9a\u671f\u7684\u306b\u8a55\u4fa1\u3057\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u3055\u3089\u306a\u308b\u6539\u5584\u3092\u884c\u3046\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">4.\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5206\u6790<\/h3>\n\n<p>\u30c7\u30fc\u30bf\u4e3b\u5c0e\u306e\u6d1e\u5bdf\u3092\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u306e\u884c\u52d5\u3092\u7406\u89e3\u3057\u3001\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u3092\u8ffd\u8de1\u3057\u3001\u6539\u5584\u70b9\u3092\u7279\u5b9a\u3059\u308b\u3002<\/p>\n\n<h4 class=\"wp-block-heading\">\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9<\/h4>\n\n<ul>\n<li><strong>\u9867\u5ba2\u884c\u52d5\u306e\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\uff1a <\/strong>\u69d8\u3005\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3084\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u304a\u3051\u308b\u9867\u5ba2\u884c\u52d5\u3092\u8ffd\u8de1\u30fb\u5206\u6790\u3059\u308b\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>AI\u3068NLP\uff1a <\/strong>\u4eba\u5de5\u77e5\u80fd\u3068\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u3092\u5c0e\u5165\u3057\u3001\u9867\u5ba2\u306e\u611f\u60c5\u3001\u610f\u56f3\u3001\u52aa\u529b\u3092\u7406\u89e3\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30ac\u30d0\u30ca\u30f3\u30b9\u3068\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3068\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u9055\u3044\uff1f<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30ac\u30d0\u30ca\u30f3\u30b9\u3001\u7ba1\u7406\u3001\u304a\u3088\u3073\u904b\u7528\u306f\u3001\u7d44\u7e54\u5185\u3067\u5168\u4f53\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u51e6\u7406\u3059\u308b\u305f\u3081\u306e\u7570\u306a\u308b\u5074\u9762\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u7528\u8a9e\u306e\u9055\u3044\u3092\u8aac\u660e\u3057\u3088\u3046\uff1a <\/p>\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u30c8\u30d4\u30c3\u30af<\/td><td>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30ac\u30d0\u30ca\u30f3\u30b9<\/td><td>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8<\/td><td>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/td><\/tr><tr><td>\u30d5\u30a9\u30fc\u30ab\u30b9<\/td><td>\u6226\u7565\u7684\u306a\u76e3\u7763\u3068\u4e8b\u696d\u6210\u679c\u304a\u3088\u3073\u76ee\u6a19\u3068\u306e\u6574\u5408\u3002<\/td><td>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u6539\u5584\u306e\u6226\u8853\u7684\u8a08\u753b\u3068\u5b9f\u884c\u3002<\/td><td>\u7279\u5b9a\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306e\u65e5\u5e38\u7684\u306a\u5b9f\u65bd\u3068\u8abf\u6574\u3002<\/td><\/tr><tr><td>\u30b9\u30b3\u30fc\u30d7<\/td><td>\u5e45\u5e83\u3044\u7d44\u7e54\u6226\u7565\u3068\u653f\u7b56\u7acb\u6848<\/td><td>\u5177\u4f53\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u53d6\u308a\u7d44\u307f\u3068\u6700\u9069\u5316<\/td><td>\u4e8b\u524d\u306b\u5b9a\u7fa9\u3055\u308c\u305f\u30d7\u30ed\u30bb\u30b9\u3068\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u5b9f\u884c\u3002<\/td><\/tr><tr><td>\u8cac\u4efb<\/td><td>\u53d6\u7de0\u5f79\u4f1a\u30ec\u30d9\u30eb\u3001\u7d4c\u55b6\u5e79\u90e8\u3001\u4e0a\u7d1a\u7ba1\u7406\u8077\u3002<\/td><td>\u3055\u307e\u3056\u307e\u306a\u90e8\u9580\u304c\u53c2\u52a0\u3059\u308b\u30af\u30ed\u30b9\u30d5\u30a1\u30f3\u30af\u30b7\u30e7\u30ca\u30eb\u30fb\u30c1\u30fc\u30e0\u3002<\/td><td>\u904b\u55b6\u30c1\u30fc\u30e0\u3068\u73fe\u5834\u30b9\u30bf\u30c3\u30d5<\/td><\/tr><tr><td>\u30bf\u30a4\u30e0\u30db\u30e9\u30a4\u30ba\u30f3<\/td><td>\u9577\u671f\u7684\u3067\u3001\u6301\u7d9a\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u306e\u6539\u5584\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3002<\/td><td>\u4e2d\u671f\u7684\u306b\u306f\u3001\u5177\u4f53\u7684\u306a\u65c5\u7a0b\u306e\u5f37\u5316\u306b\u53d6\u308a\u7d44\u3080\u3002<\/td><td>\u77ed\u671f\u7684\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u696d\u52d9\u3078\u306e\u5bfe\u5fdc\u3002<\/td><\/tr><tr><td>\u6c7a\u5b9a\u6a29<\/td><td>\u6226\u7565\u7684\u5f71\u97ff\u529b\u3092\u6301\u3064\u9ad8\u3044\u610f\u601d\u6c7a\u5b9a\u6a29\u9650<\/td><td>\u9069\u5ea6\u306a\u610f\u601d\u6c7a\u5b9a\u6a29\u3092\u6301\u3061\u3001\u591a\u304f\u306e\u5834\u5408\u30c7\u30fc\u30bf\u4e3b\u5c0e\u578b\u3067\u3042\u308b\u3002<\/td><td>\u65e5\u3005\u306e\u6d3b\u52d5\u306b\u5bfe\u3059\u308b\u696d\u52d9\u4e0a\u306e\u610f\u601d\u6c7a\u5b9a\u3002<\/td><\/tr><tr><td>\u4e3b\u306a\u6d3b\u52d5<\/td><td>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u95a2\u3059\u308b\u5305\u62ec\u7684\u306a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3002<\/td><td>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3001\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u6700\u9069\u5316\u3001KPI\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3002<\/td><td>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u7ba1\u7406\u3059\u308b\u3002\u4e8b\u524d\u306b\u5b9a\u7fa9\u3055\u308c\u305f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u5b9f\u88c5\u3059\u308b\u3002<\/td><\/tr><tr><td>\u4e3b\u8981\u6307\u6a19<\/td><td>\u7dcf\u5408\u7684\u306a\u9867\u5ba2\u6e80\u8db3\u5ea6\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u30d6\u30e9\u30f3\u30c9\u8a8d\u77e5\u3002<\/td><td>\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u3001\u9867\u5ba2\u7dad\u6301\u7387\u3001\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\u3002<\/td><td>\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u306e\u5fdc\u7b54\u6642\u9593\u3001\u30d5\u30a1\u30fc\u30b9\u30c8\u30b3\u30f3\u30bf\u30af\u30c8\u89e3\u6c7a\u7387\u3001\u696d\u52d9\u52b9\u7387\u6307\u6a19\u3002<\/td><\/tr><tr><td>\u4e8b\u4f8b\u7d39\u4ecb<\/td><td>\u5168\u793e\u7684\u306aCX\u6226\u7565\u306e\u7b56\u5b9a\u3002\u9867\u5ba2\u4e2d\u5fc3\u306e\u65b9\u91dd\u306e\u78ba\u7acb\u3002<\/td><td>\u5177\u4f53\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u4f5c\u6210\u3068\u6700\u9069\u5316\u3002\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u4ed5\u7d44\u307f\u306e\u5c0e\u5165\u3002<\/td><td>\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u306e\u7ba1\u7406\u3002\u30bf\u30fc\u30b2\u30c3\u30c8\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30fb\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u5b9f\u65bd\u3002<\/td><\/tr><\/tbody><\/table><\/figure>\n\n<h2 class=\"wp-block-heading\">QuestionPro CX\u306f\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306b\u3069\u306e\u3088\u3046\u306b\u5f79\u7acb\u3064\u304b<\/h2>\n\n<p>QuestionPro CX\u306f\u3001\u52b9\u679c\u7684\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306b\u304a\u3044\u3066\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u5145\u5b9f\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u8ca2\u732e\u3059\u308b\u30c4\u30fc\u30eb\u3068\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001QuestionPro CX\u304c\u3069\u306e\u3088\u3046\u306b\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3092\u652f\u63f4\u3067\u304d\u308b\u304b\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\uff1a   <\/p>\n\n<h3 class=\"wp-block-heading\">1.\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30c7\u30b6\u30a4\u30f3<\/h3>\n\n<ul>\n<li>\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u304a\u3044\u3066\u3001\u30e6\u30cb\u30fc\u30af\u3067\u9b45\u529b\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u5275\u9020\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u9032\u5316\u3059\u308b\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u305f\u3081\u306b\u6226\u7565\u3092\u8abf\u6574\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">2.\u30af\u30ed\u30fc\u30ba\u30c9\u30eb\u30fc\u30d7\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/h3>\n\n<ul>\n<li>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30eb\u30fc\u30d7\u3092\u9589\u3058\u308b\u305f\u3081\u306b\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u3092\u6d3b\u7528\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u89e3\u7d04\u7387\u3092\u4e0b\u3052\u3001\u96e2\u53cd\u8005\u3092\u4fc3\u9032\u8005\u306b\u5909\u3048\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">3.\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0<\/h3>\n\n<ul>\n<li>QuestionPro\u306eSuiteCX\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u3067\u5b89\u5168\u306a\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u5305\u62ec\u7684\u306a\u7406\u89e3\u306e\u305f\u3081\u306b\u3001\u8abf\u67fb\u30c7\u30fc\u30bf\u3001\u30da\u30eb\u30bd\u30ca\u958b\u767a\u3001\u6539\u5584\u8a08\u753b\u3092\u7d71\u5408\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">4.NPS+ \u30a2\u30f3\u30b1\u30fc\u30c8\u8cea\u554f<\/h3>\n\n<ul>\n<li>NPS\u3001\u6839\u672c\u539f\u56e0\u3001\u30b3\u30e1\u30f3\u30c8\u30bf\u30a4\u30d7\u3092\u7d44\u307f\u5408\u308f\u305b\u305fNPS+\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u8cea\u554f\u3067\u3001\u9867\u5ba2\u306b\u529b\u3092\u4e0e\u3048\u308b\u3002<\/li>\n\n\n\n<li>\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u306b\u3068\u3063\u3066\u4f55\u304c\u6709\u52b9\u304b\u3092\u898b\u6975\u3081\u3001\u554f\u984c\u306b\u8fc5\u901f\u306b\u5bfe\u51e6\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">5.\u67d4\u8edf\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3068\u30ec\u30dd\u30fc\u30c8<\/h3>\n\n<ul>\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3067\u3001\u30c7\u30fc\u30bf\u3092\u7d44\u7e54\u5168\u4f53\u306b\u7c21\u5358\u306b\u914d\u5e03\u3002<\/li>\n\n\n\n<li>NPS\u8ffd\u8de1\u3001\u89e3\u7d04\u30ea\u30b9\u30af\u5206\u6790\u3001\u9867\u5ba2\u9769\u65b0\u30a2\u30a4\u30c7\u30a2\u30ec\u30dd\u30fc\u30c8\u7528\u306e\u5f37\u529b\u306a\u30ec\u30dd\u30fc\u30c8\u4f5c\u6210\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u3092\u3054\u6d3b\u7528\u304f\u3060\u3055\u3044\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">6.\u30af\u30ed\u30fc\u30ba\u30c9\u30eb\u30fc\u30d7\u306e\u5b9f\u88c5<\/h3>\n\n<ul>\n<li>\u69d8\u3005\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u628a\u63e1\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u7528\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5168\u4f53\u3092\u5411\u4e0a\u3055\u305b\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">7.\u5e83\u7bc4\u306a\u30c4\u30fc\u30eb\u30d9\u30eb\u30c8\u3068\u7d71\u5408<\/h3>\n\n<ul>\n<li>\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u3001\u9ad8\u5ea6\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u8a2d\u5b9a\u3001\u51e6\u5206\u6307\u6a19\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30c4\u30fc\u30eb\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li>Salesforce\u3001Zapier\u3001Microsoft Dynamics\u3001Twitter\u3001Tableau\u3001PowerBI\u3001Domo\u306a\u3069\u306e\u4eba\u6c17\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">8.\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a2\u30c9\u30dc\u30ab\u30b7\u30fc<\/h3>\n\n<ul>\n<li>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068\u6539\u5584\u3078\u306e\u5168\u4f53\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u3092\u652f\u6301\u8005\u306b\u5909\u3048\u308b\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3001\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u3001\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u30b7\u30c3\u30d7\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3092\u5f37\u5316\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<h2 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CX\u306f\u3001\u5305\u62ec\u7684\u3067\u9769\u65b0\u7684\u306a\u30c4\u30fc\u30eb\u30bb\u30c3\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u3092\u652f\u6301\u8005\u306b\u5909\u3048\u308b\u65c5\u3092\u4fc3\u9032\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u9867\u5ba2\u4f53\u9a13\u5168\u4f53\u3092\u901a\u3058\u3066\u30c7\u30fc\u30bf\u4e3b\u5c0e\u578b\u306e\u9867\u5ba2\u4e2d\u5fc3\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002<\/p>\n\n<p><\/p><p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"> <button>\u3082\u3063\u3068\u8a73\u3057\u304f<\/button> <\/a> <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=blog\" target=\"_blank\" rel=\"noopener\"> <button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button> <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u4f01\u696d\u304c\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8cfc\u5165\u3059\u308b\u969b\u3001\u3069\u306e\u3088 [&hellip;]<\/p>\n","protected":false},"author":80,"featured_media":825309,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ 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