{"id":1007723,"date":"2023-12-27T14:00:00","date_gmt":"2023-12-27T21:00:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/360%e5%ba%a6%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%83%93%e3%83%a5%e3%83%bc%ef%bc%9a%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%83%93%e3%83%a5%e3%83%bc%e3%81%a8\/"},"modified":"2025-02-13T00:21:30","modified_gmt":"2025-02-13T07:21:30","slug":"360%e5%ba%a6%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%83%93%e3%83%a5%e3%83%bc%ef%bc%9a%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%83%93%e3%83%a5%e3%83%bc%e3%81%a8","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/360%e5%ba%a6%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%83%93%e3%83%a5%e3%83%bc%ef%bc%9a%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%83%93%e3%83%a5%e3%83%bc%e3%81%a8\/","title":{"rendered":"360\u5ea6\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d3\u30e5\u30fc\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d3\u30e5\u30fc\u3068\u306f\u4f55\u304b\u3001\u305d\u306e\u91cd\u8981\u6027\u3068\u4f5c\u308a\u65b9"},"content":{"rendered":"\n<p>\u30d3\u30b8\u30cd\u30b9\u3067\u6210\u529f\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u9867\u5ba2\u306e\u8996\u70b9\u304b\u3089\u7269\u4e8b\u3092\u898b\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u9867\u5ba2\u306e\u884c\u52d5\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u611f\u60c5\u3001\u9078\u629e\u306e\u7406\u7531\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3001\u3059\u3079\u3066\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3068\u52d5\u6a5f\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306b\u5e30\u7d50\u3059\u308b\u3002\u3067\u306f\u3001\u9867\u5ba2\u304c\u672c\u5f53\u306b\u6c42\u3081\u3066\u3044\u308b\u3082\u306e\u3092\u628a\u63e1\u3059\u308b\u306b\u306f\u3069\u3046\u3059\u308c\u3070\u3044\u3044\u306e\u3067\u3057\u3087\u3046\u304b\uff1f\u305d\u306e\u9375\u306f\u3001360\u5ea6\u306e\u9867\u5ba2\u8996\u70b9\u3092\u6301\u3064\u3053\u3068\u306b\u3042\u308a\u307e\u3059\u3002 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href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e6%8e%a5%e5%ae%a2%e3%81%ae%e3%81%93%e3%81%a8%ef%bc%9a%e6%8e%a5%e5%ae%a2%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%e3%80%81%e3%82%b9%e3%82%ad%e3%83%ab%ef%bc%8b%e6%94%b9%e5%96%84%e3%81%ae%e3%83%92%e3%83%b3\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306e<\/a>\u3084\u308a\u3068\u308a\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u8a2a\u554f\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3078\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30bd\u30fc\u30b9\u304b\u3089\u306e<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e3%83%87%e3%83%bc%e3%82%bf%ef%bc%9a%e3%83%87%e3%83%bc%e3%82%bf%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%e3%80%81%e3%81%9d%e3%81%ae%e7%a8%ae%e9%a1%9e%e3%81%a8%e5%8f%8e%e9%9b%86%e6%96%b9\/\">\u9867\u5ba2\u30c7\u30fc\u30bf\u3092<\/a>\u7d71\u5408\u30fb\u5206\u6790\u3057\u3001\u5305\u62ec\u7684\u306a\u30d7\u30ed\u30d5\u30a3\u30fc\u30eb\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002 <\/p>\n\n<p>\u3053\u306e\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u306e\u30d3\u30e5\u30fc\u306f\u3001\u4f01\u696d\u306b\u9867\u5ba2\u306e\u55dc\u597d\u3001\u884c\u52d5\u3001\u5c65\u6b74\u306e\u5305\u62ec\u7684\u306a\u7406\u89e3\u3092\u63d0\u4f9b\u3059\u308b\u3002<\/p>\n\n<ul>\n<li>\u9867\u5ba2\u3068\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u53ef\u80fd\u306b\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u3088\u308a\u52b9\u679c\u7684\u306a\u610f\u601d\u6c7a\u5b9a\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u76ee\u6a19\u306f\u3001\u5404\u9867\u5ba2\u306e360\u5ea6\u306e\u5168\u4f53\u50cf\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3042\u308b\u3002<\/li>\n\n\n\n<li>\u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f<a href=\"https:\/\/www.questionpro.com\/cx\/why\/5-pillars.html\">\u9867\u5ba2\u4f53\u9a13\u3092<\/a>\u5411\u4e0a\u3055\u305b\u308b\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u3068\u4f01\u696d\u3068\u306e\u95a2\u4fc2\u5168\u822c\u3092\u5f37\u5316\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">360\u5ea6\u9867\u5ba2\u30d3\u30e5\u30fc\u306e\u91cd\u8981\u6027<\/h2>\n\n<p>\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u79d8\u5bc6\u306e\u8d85\u80fd\u529b\u3092\u6301\u3064\u3088\u3046\u306a\u3082\u306e\u3060\u3002\u5fc3\u3092\u8aad\u3080\u3053\u3068\u3067\u306f\u306a\u3044\u304c\u3001\u305d\u308c\u306b\u8fd1\u3044\uff01\u305d\u308c\u306f\u3001360\u5ea6\u306e\u9867\u5ba2\u30d3\u30e5\u30fc\u3092\u6301\u3064\u3053\u3068\u3067\u3059\u3002\u306a\u305c\u3053\u306e\u6982\u5ff5\u304c\u30d3\u30b8\u30cd\u30b9\u30fb\u30d7\u30ed\u30bb\u30b9\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u306e\u304b\u3001\u305d\u3057\u3066\u306a\u305c\u6c17\u306b\u304b\u3051\u308b\u5fc5\u8981\u304c\u3042\u308b\u306e\u304b\u3092\u8aac\u660e\u3057\u3088\u3046\u3002   <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/07\/importance-of-360-customer-view.jpg\" alt=\"\"\/><\/figure>\n\n<h3 class=\"wp-block-heading\">1.\u58f2\u4e0a\u30a2\u30c3\u30d7<\/h3>\n\n<p>360\u5ea6\u306e\u9867\u5ba2\u30d3\u30e5\u30fc\u306f\u3001\u4f55\u304c\u9867\u5ba2\u306e\u539f\u52d5\u529b\u3068\u306a\u3063\u3066\u3044\u308b\u306e\u304b\u3001\u307e\u305f\u904e\u53bb\u306e\u884c\u52d5\u3092\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u3053\u306e\u77e5\u8b58\u3092\u5229\u7528\u3057\u3066\u3001\u30a2\u30c3\u30d7\u30bb\u30eb\u3084\u30af\u30ed\u30b9\u30bb\u30eb\u306e\u6a5f\u4f1a\u3092\u898b\u3064\u3051\u3088\u3046\u3002\u9867\u5ba2\u306e\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8\u3092\u4e88\u6e2c\u3057\u3001\u305f\u3081\u3089\u3044\u306b\u5bfe\u51e6\u3057\u3001\u8cfc\u5165\u3092\u691c\u8a0e\u3059\u308b\u6bb5\u968e\u304b\u3089\u8cfc\u5165\u3059\u308b\u6bb5\u968e\u3078\u3068\u5c0e\u304d\u307e\u3059\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">2.\u30b3\u30b9\u30c8\u524a\u6e1b<\/h3>\n\n<p>360\u5ea6\u306e\u9867\u5ba2\u30d3\u30e5\u30fc\u3067\u3001\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306b\u3002\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30fb\u30ea\u30bd\u30fc\u30b9\u3092\u3088\u308a\u52b9\u7387\u7684\u306b\u4f7f\u3046\u3053\u3068\u3067\u3001\u6642\u9593\u3092\u7bc0\u7d04\u3057\u3001\u3088\u308a\u826f\u3044\u7d50\u679c\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3088\u308a\u8ce2\u660e\u306a\u5e83\u544a\u8cbb\u3067\u3001\u3088\u308a\u9ad8\u3044\u4fa1\u5024\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">3.\u3064\u306a\u304c\u308a\u3092\u5f37\u304f\u3059\u308b<\/h3>\n\n<p>360\u306e\u9867\u5ba2\u30d3\u30e5\u30fc\u304c\u5f79\u7acb\u3064\uff1a<\/p>\n\n<ul>\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u305f\u3081\u306b\u9867\u5ba2\u3092\u5b8c\u5168\u306b\u7406\u89e3\u3059\u308b\u3002<\/li>\n\n\n\n<li><a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%81%a8%e3%81%af%ef%bc%9f%e3%81%9d%e3%81%ae%e6%a6%82%e8%a6%81%e3%81%a8%e4%ba%8b%e4%be%8b-free-template\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3051\u308b<\/a>\u30dd\u30b8\u30b7\u30e7\u30f3\u3092\u8ffd\u8de1\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u306b\u5bfe\u3059\u308b\u5f7c\u3089\u306e\u611f\u60c5\u3092\u6e2c\u308b\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u9867\u5ba2\u7dad\u6301\u3092\u5f37\u5316\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u6e80\u8db3\u3068\u5e78\u798f\u3092\u78ba\u4fdd\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">4.\u3088\u308a\u8ce2\u3044\u4e88\u6e2c<\/h3>\n\n<p>\u3088\u308a\u591a\u304f\u306e\u30c7\u30fc\u30bf\u306f\u3001\u3088\u308a\u512a\u308c\u305f\u4e88\u6e2c\u306b\u5339\u6575\u3057\u307e\u3059\u3002360\u5ea6\u306e\u9867\u5ba2\u30d3\u30e5\u30fc\u3092\u4f7f\u7528\u3057\u3066\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e6%b6%88%e8%b2%bb%e8%80%85%e8%a1%8c%e5%8b%95\/\">\u9867\u5ba2<\/a>\u884c\u52d5\u306e\u6b63\u78ba\u306a\u30e2\u30c7\u30eb\u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002\u9867\u5ba2\u306e\u8cfc\u8cb7\u30d1\u30bf\u30fc\u30f3\u3084\u4f01\u696d\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3057\u307e\u3059\u3002  <\/p>\n\n<p>360\u5ea6\u306e\u9867\u5ba2\u30d3\u30e5\u30fc\u306f\u3001\u5358\u306a\u308b\u30c7\u30fc\u30bf\u3067\u306f\u306a\u304f\u3001\u30d3\u30b8\u30cd\u30b9\u3092\u3088\u308a\u30b7\u30e3\u30fc\u30d7\u306b\u3057\u3001\u9867\u5ba2\u3092\u3088\u308a\u5e78\u305b\u306b\u3057\u3001\u52aa\u529b\u3092\u3088\u308a\u52b9\u679c\u7684\u306b\u3059\u308b\u305f\u3081\u306e\u3082\u306e\u3060\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">360\u5ea6\u9867\u5ba2\u30d3\u30e5\u30fc\u3092\u4f5c\u308b\u306b\u306f\uff1f<\/h2>\n\n<p>\u7d44\u7e54\u306b\u3068\u3063\u3066\u9867\u5ba2\u3092360\u5ea6\u898b\u6e21\u3059\u3053\u3068\u306e\u91cd\u8981\u6027\u3092\u3054\u7406\u89e3\u3044\u305f\u3060\u3051\u305f\u3068\u601d\u3044\u307e\u3059\u3002\u4ee5\u4e0b\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u8e0f\u3093\u3067\u3001\u9867\u5ba2\u30d3\u30e5\u30fc\u3092\u5b8c\u5168\u306b\u7406\u89e3\u3057\u307e\u3057\u3087\u3046\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">01.\u4e00\u5143\u5316\u3055\u308c\u305f\u30c7\u30fc\u30bf\u30cf\u30d6\u306e\u78ba\u7acb<\/h3>\n\n<p>\u6b63\u78ba\u306a\u30c7\u30fc\u30bf\u53ce\u96c6\u306b\u53d6\u308a\u639b\u304b\u308b\u524d\u306b\u3001\u60c5\u5831\u3092\u52b9\u679c\u7684\u306b\u6d3b\u7528\u3059\u308b\u305f\u3081\u306e\u4fdd\u7ba1\u5834\u6240\u3092\u6c7a\u5b9a\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u5805\u7262\u306a\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u30fc\u304c\u306a\u3051\u308c\u3070\u3001\u91cd\u8981\u306a\u8a73\u7d30\u304c\u629c\u3051\u843d\u3061\u305f\u308a\u3001\u5225\u3005\u306e\u30c7\u30fc\u30bf\u30b5\u30a4\u30ed\u306b\u9694\u96e2\u3055\u308c\u305f\u308a\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002 <\/p>\n\n<p>\u7d44\u7e54\u5168\u4f53\u3067\u9867\u5ba2\u60c5\u5831\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u53ce\u96c6\u3001\u4fdd\u5b58\u3001\u5171\u6709\u3092\u4fc3\u9032\u3059\u308b\u7d71\u4e00\u3055\u308c\u305f\u9867\u5ba2\u30c7\u30fc\u30bf\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002\u4e00\u822c\u7684\u306a\u9078\u629e\u80a2\u306f\u3001\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff08CRM\uff09\u307e\u305f\u306fQuestionPro\u306e\u3088\u3046\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002 <\/p>\n\n<p>\u4fdd\u7ba1\u5834\u6240\u306b\u95a2\u4fc2\u306a\u304f\u3001\u7d44\u7e54\u5168\u4f53\u306e\u30c1\u30fc\u30e0\u304c\u7c21\u5358\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u9867\u5ba2\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u306b\u8ca2\u732e\u3057\u3001\u5f37\u5316\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">02.\u95a2\u9023\u3059\u308b\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u7279\u5b9a\u3059\u308b<\/h3>\n\n<p>\u9b45\u529b\u7684\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u751f\u307f\u51fa\u3059\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u306a\u9867\u5ba2\u60c5\u5831\u306e\u7a2e\u985e\u3092\u5b9a\u7fa9\u3059\u308b\u3053\u3068\u3067\u3001\u7121\u95a2\u4fc2\u306a\u8a73\u7d30\u306b\u6642\u9593\u3092\u8cbb\u3084\u3059\u3053\u3068\u3092\u9632\u304e\u307e\u3059\u3002\u55b6\u696d\u30c1\u30fc\u30e0\u3068\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30c1\u30fc\u30e0\u306f\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u4f55\u304c\u5fc5\u8981\u304b\u3092\u4e00\u8cab\u3057\u3066\u5224\u65ad\u3067\u304d\u308b\u6700\u9069\u306a\u7acb\u5834\u306b\u3042\u308a\u307e\u3059\u3002 <\/p>\n\n<p>\u4f8b\u3048\u3070\u3001\u5c0f\u58f2\u30d6\u30e9\u30f3\u30c9\u3067\u3042\u308c\u3070\u3001\u8cfc\u5165\u5c65\u6b74\u3084\u5546\u54c1\u306e\u55dc\u597d\u3092\u8ffd\u8de1\u3059\u308b\u3053\u3068\u306f\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002\u5bfe\u7167\u7684\u306b\u3001\u5e74\u9593\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30e2\u30c7\u30eb\u306e\u30a2\u30d7\u30ea\u3092\u6301\u3064SaaS\u4f01\u696d\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u30a2\u30d7\u30ea\u958b\u59cb\u65e5\u3084\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u306e\u6709\u52b9\u671f\u9650\u306a\u3069\u306e\u8a73\u7d30\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002 <\/p>\n\n<p>\u4f55\u304b\u3089\u59cb\u3081\u305f\u3089\u3044\u3044\u306e\u304b\u308f\u304b\u3089\u306a\u3044\u5834\u5408\u306f\u3001\u53ce\u96c6\u3059\u308b\u3053\u3068\u304b\u3089\u59cb\u3081\u307e\u3057\u3087\u3046\uff1a<\/p>\n\n<ul>\n<li>\u4e00\u822c\u7684\u306a\u30d7\u30ed\u30d5\u30a3\u30fc\u30eb\u30c7\u30fc\u30bf\uff08\u6c0f\u540d\u3084\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u306a\u3069\uff09<\/li>\n\n\n\n<li>\u9023\u7d61\u5148\uff08\u96fb\u8a71\u756a\u53f7\u3001\u4f4f\u6240\u306a\u3069\uff09<\/li>\n\n\n\n<li>\u4eba\u53e3\u7d71\u8a08\u30c7\u30fc\u30bf\uff08\u5e74\u9f62\u3001\u6027\u5225\u3001\u5b66\u6b74\uff09<\/li>\n\n\n\n<li>\u5730\u7406\u7684\u8b58\u5225\u5b50\uff08\u56fd\u3001\u5dde\u3001\u90f5\u4fbf\u756a\u53f7\uff09<\/li>\n\n\n\n<li>\u53d6\u5f15\u5c65\u6b74\uff08\u904e\u53bb\u306e\u8cfc\u5165\u5c65\u6b74\u3001\u5229\u7528\u91d1\u984d\uff09<\/li>\n\n\n\n<li>\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3084\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3067\u306e\u4ea4\u6d41<\/li>\n\n\n\n<li>\u76f4\u63a5\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u5c65\u6b74\uff08\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30c1\u30b1\u30c3\u30c8\u3001\u30b5\u30dd\u30fc\u30c8\u3068\u306e\u3084\u308a\u3068\u308a\u3001\u8ca9\u58f2\u5f8c\u306e\u96fb\u5b50\u30e1\u30fc\u30eb\uff09<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">03.\u65e2\u5b58\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u5145\u5b9f\u3055\u305b\u308b<\/h3>\n\n<p>\u3059\u3067\u306b\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u4fdd\u6709\u3057\u3066\u3044\u305f\u3068\u3057\u3066\u3082\u3001\u305d\u306e\u4e2d\u306b\u306f\u53e4\u3044\u3082\u306e\u3001\u7121\u95a2\u4fc2\u306a\u3082\u306e\u3001\u4e0d\u5b8c\u5168\u306a\u3082\u306e\u304c\u3042\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u30ea\u30fc\u30c9\u30d5\u30a9\u30fc\u30e0\u306b\u306f\u4f4f\u6240\u304c\u6b20\u3051\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u30c7\u30fc\u30bf\u3092\u88dc\u5b8c\u3059\u308b\u305f\u3081\u306b\u3001\u4ee5\u4e0b\u3092\u691c\u8a0e\u3057\u3066\u304f\u3060\u3055\u3044\uff1a  <\/p>\n\n<ul>\n<li><strong>\u30bd\u30fc\u30b7\u30e3\u30eb\u30ea\u30b9\u30cb\u30f3\u30b0\uff1a<\/strong>\u30d6\u30e9\u30f3\u30c9\u306e\u8a00\u53ca\u3001\u30ec\u30d3\u30e5\u30fc\u3001\u610f\u898b\u3092\u30bd\u30fc\u30b7\u30e3\u30eb\u30c1\u30e3\u30f3\u30cd\u30eb\u3067\u76e3\u8996\u3057\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u7406\u89e3\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>\u7b2c\u4e09\u8005\u30c7\u30fc\u30bf\uff1a <\/strong>\u5e02\u5834\u8abf\u67fb\u30ec\u30dd\u30fc\u30c8\u3084\u653f\u5e9c\u7d71\u8a08\u306a\u3069\u3001\u5916\u90e8\u30bd\u30fc\u30b9\u304b\u3089\u306e\u60c5\u5831\u3092\u53d6\u308a\u5165\u308c\u3066\u30ae\u30e3\u30c3\u30d7\u3092\u57cb\u3081\u3001\u9867\u5ba2\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3092\u5f37\u5316\u3059\u308b\u3002<\/li>\n\n\n\n<li><strong>\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\uff1a<\/strong>\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u6295\u7968\u3001\u4f1a\u8a71\u306a\u3069\u3092\u901a\u3058\u3066\u9867\u5ba2\u3068\u76f4\u63a5\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u308b\u3002\u9867\u5ba2\u306e\u8a8d\u8b58\u3001\u30cb\u30fc\u30ba\u3001\u8ab2\u984c\u3092\u628a\u63e1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3002 <\/li>\n<\/ul>\n\n<p>\u30b9\u30c6\u30c3\u30d7\u3092\u5fb9\u5e95\u7684\u306b\u63a2\u7a76\u3057\u3001\u9867\u5ba2\u306b\u3064\u3044\u3066\u5305\u62ec\u7684\u306b\u7406\u89e3\u3059\u308b\u3002\u77e5\u8b58\u304c\u5305\u62ec\u7684\u3067\u3042\u308c\u3070\u3042\u308b\u307b\u3069\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u3088\u308a\u6d17\u7df4\u3055\u308c\u305f\u3082\u306e\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">360\u5ea6\u9867\u5ba2\u30d3\u30e5\u30fc\u306e\u4f8b<\/h2>\n\n<p>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3084\u30bb\u30fc\u30eb\u30b9\u306b\u304a\u3044\u3066\u3001360\u5ea6\u306e\u9867\u5ba2\u30d3\u30e5\u30fc\u3092\u6301\u3064\u3053\u3068\u306f\u3001\u9867\u5ba2\u3092\u3088\u308a\u8a73\u7d30\u306b\u898b\u308b\u305f\u3081\u306e\u7279\u5225\u306a\u30e1\u30ac\u30cd\u3092\u304b\u3051\u308b\u3088\u3046\u306a\u3082\u306e\u3067\u3059\u3002\u3053\u306e\u3053\u3068\u3092\u3088\u308a\u3088\u304f\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u3001\u4f8b\u3092\u898b\u3066\u307f\u3088\u3046\uff1a <\/p>\n\n<h3 class=\"wp-block-heading\">\u4f8b<\/h3>\n\n<p>\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3092\u8a2a\u554f\u3057\u305f\u4eba\u306f\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306b\u53c2\u52a0\u3057\u305f\u308a\u3001\u30d5\u30a9\u30fc\u30e0\u306b\u5165\u529b\u3057\u305f\u308a\u3001\u88fd\u54c1\u30da\u30fc\u30b8\u3092\u30af\u30ea\u30c3\u30af\u3057\u305f\u308a\u3068\u3044\u3063\u305f\u884c\u52d5\u3092\u901a\u3058\u3066\u3001\u30c7\u30b8\u30bf\u30eb\u306e\u8db3\u8de1\u3092\u6b8b\u3057\u59cb\u3081\u307e\u3059\u3002\u9867\u5ba2\u30c7\u30fc\u30bf\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u3042\u308c\u3070\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u4e0a\u306e\u672a\u77e5\u306e\u8a2a\u554f\u8005\u3067\u3042\u3063\u3066\u3082\u3001\u5f7c\u3089\u304c\u69d8\u3005\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3068\u76f8\u4e92\u4f5c\u7528\u3059\u308b\u524d\u306b\u8ffd\u52a0\u60c5\u5831\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u3067\u3001\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p>\u305d\u306e\u5f8c\u3001\u30c7\u30fc\u30bf\u30a8\u30f3\u30ea\u30c3\u30c1\u30e1\u30f3\u30c8\u304c\u9069\u7528\u3055\u308c\u3001\u3059\u3079\u3066\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u306b\u4eba\u53e3\u7d71\u8a08\u3084\u5730\u7406\u7684\u60c5\u5831\u306a\u3069\u306e\u8a73\u7d30\u60c5\u5831\u304c\u8ffd\u52a0\u3055\u308c\u3001\u751f\u30c7\u30fc\u30bf\u304c\u3088\u308a\u6709\u7528\u3067\u6d1e\u5bdf\u306b\u5bcc\u3093\u3060\u3082\u306e\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">\u306a\u305c\u91cd\u8981\u306a\u306e\u304b<\/h3>\n\n<ul>\n<li>\u30a8\u30f3\u30ea\u30c3\u30c1\u3055\u308c\u305f\u30c7\u30fc\u30bf\u306f\u3001\u6700\u521d\u306e\u9867\u5ba2\u3068\u306e\u3084\u308a\u3068\u308a\u3068\u7d44\u307f\u5408\u308f\u3055\u308c\u3001\u5b8c\u5168\u306a360\u5ea6\u306e\u9867\u5ba2\u30d3\u30e5\u30fc\u3092\u5f62\u6210\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u3053\u306e\u5305\u62ec\u7684\u306a\u30c7\u30fc\u30bf\u306f\u3001\u7570\u306a\u308b\u90e8\u9580\u9593\u3067\u30a2\u30af\u30bb\u30b9\u3001\u5909\u66f4\u3001\u5171\u6709\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u7d71\u4e00\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u5404\u9867\u5ba2\u306b\u5408\u308f\u305b\u305f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u914d\u4fe1\u3067\u304d\u308b\u305f\u3081\u3001\u898b\u8fbc\u307f\u5ba2\u3092\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u306b\u5909\u3048\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u307e\u308a\u3001\u53ce\u76ca\u304c\u5411\u4e0a\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<p>\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u9867\u5ba2\u3092\u3088\u308a\u3088\u304f\u7406\u89e3\u3057\u3001\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u3092\u6210\u529f\u306b\u5c0e\u304f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">QuestionPro\u306f\u3001360\u5ea6\u9867\u5ba2\u30d3\u30e5\u30fc\u306e\u4f5c\u6210\u306b\u3069\u306e\u3088\u3046\u306b\u5f79\u7acb\u3061\u307e\u3059\u304b\uff1f<\/h2>\n\n<p><a href=\"https:\/\/questionpro.com\/cx\/\">QuestionPro CX \u306e<\/a>\u3088\u3046\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u6d3b\u7528\u3057\u3066 360 \u5ea6\u9867\u5ba2\u30d3\u30e5\u30fc\u3092\u4f5c\u6210\u3059\u308b\u306b\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u304b\u3089\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u3001\u7d71\u5408\u3059\u308b\u6226\u7565\u7684\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u5fc5\u8981\u3067\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u3053\u306e\u76ee\u7684\u306e\u305f\u3081\u306bQuestionPro CX\u3092\u3069\u306e\u3088\u3046\u306b\u6d3b\u7528\u3059\u308b\u304b\u306b\u3064\u3044\u3066\u306e\u4e00\u822c\u7684\u306a\u30ac\u30a4\u30c9\u3092\u793a\u3057\u307e\u3059\uff1a <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/QuestionPro-CX-4.jpg\" alt=\"360&#x306E;&#x9867;&#x5BA2;&#x30D3;&#x30E5;&#x30FC;\"\/><\/figure>\n\n<h3 class=\"wp-block-heading\">1.\u76ee\u7684\u3068\u4e3b\u8981\u8a55\u4fa1\u6307\u6a19\u3092\u5b9a\u7fa9\u3059\u308b<\/h3>\n\n<p>\u5305\u62ec\u7684\u306a\u9867\u5ba2\u30d3\u30e5\u30fc\u3092\u4f5c\u6210\u3059\u308b\u76ee\u7684\u3092\u660e\u78ba\u306b\u5b9a\u7fa9\u3059\u308b\u3002\u4ee5\u4e0b\u3092\u542b\u3080\u3001\u53ce\u96c6\u3059\u3079\u304d\u4e3b\u8981\u306a\u6307\u6a19\u3068\u60c5\u5831\u3092\u7279\u5b9a\u3059\u308b\uff1a <\/p>\n\n<ul>\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3067\u3059\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u597d\u307f\u3002<\/li>\n\n\n\n<li>\u4eba\u53e3\u7d71\u8a08\u3002<\/li>\n\n\n\n<li>\u3055\u307e\u3056\u307e\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3002<\/li>\n<\/ul>\n\n<p>QuestionPro\u3092\u6d3b\u7528\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3055\u307e\u3056\u307e\u306a\u5074\u9762\u306b\u5408\u308f\u305b\u305f\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3057\u3087\u3046\u3002\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u308b\u305f\u3081\u306e\u8cea\u554f\u3092\u8a2d\u8a08\u3057\u307e\u3059\uff1a <\/p>\n\n<ul>\n<li>\u8cfc\u5165\u524d\u306e\u7d4c\u9a13\u3002<\/li>\n\n\n\n<li>\u7d4c\u9a13\u3092\u8cfc\u5165\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u8cfc\u5165\u5f8c\u306e\u7d4c\u9a13\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">2.\u30de\u30eb\u30c1\u30c1\u30e3\u30f3\u30cd\u30eb\u8abf\u67fb\u306e\u5b9f\u65bd<\/h3>\n\n<p>E\u30e1\u30fc\u30eb\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3001\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306a\u3069\u3001\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3059\u308b\u3002\u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001\u3055\u307e\u3056\u307e\u306a<a href=\"https:\/\/www.questionpro.com\/blog\/customer-interactions\/\">\u9867\u5ba2\u63a5\u70b9\u304b\u3089\u306e<\/a>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u78ba\u5b9f\u306b\u6349\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u3088\u308a\u5b8c\u5168\u306a\u5168\u4f53\u50cf\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">3.\u8abf\u67fb\u30c7\u30fc\u30bf\u3092\u65e2\u5b58\u306e\u30b7\u30b9\u30c6\u30e0\u306b\u7d71\u5408\u3059\u308b<\/h3>\n\n<p>QuestionPro\u306f\u3001CRM\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u306a\u3069\u306e\u65e2\u5b58\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u30b7\u30b9\u30c6\u30e0\u3068\u30a2\u30f3\u30b1\u30fc\u30c8\u30c7\u30fc\u30bf\u3092\u30ea\u30f3\u30af\u3059\u308b\u305f\u3081\u306e\u7d71\u5408\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u56de\u7b54\u3092\u7279\u5b9a\u306e\u9867\u5ba2\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u306b\u95a2\u9023\u4ed8\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u3088\u308a\u8a73\u7d30\u306a\u5206\u6790\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">4.\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3068\u30bf\u30fc\u30b2\u30c3\u30c8\u8abf\u67fb<\/h3>\n\n<p>QuestionPro\u306e\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3057\u3066\u3001\u30c7\u30e2\u30b0\u30e9\u30d5\u30a3\u30c3\u30af\u3001\u884c\u52d5\u3001\u307e\u305f\u306f\u8cfc\u5165\u5c65\u6b74\u306b\u57fa\u3065\u3044\u3066\u9867\u5ba2\u3092\u5206\u985e\u3057\u307e\u3059\u3002\u3053\u306e\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u7d5e\u3063\u305f\u8abf\u67fb\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u7570\u306a\u308b\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c8\u304b\u3089\u7279\u5b9a\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u78ba\u5b9f\u306b\u53ce\u96c6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">5.\u30c7\u30fc\u30bf\u306e\u5206\u6790\u3068\u53ef\u8996\u5316<\/h3>\n\n<p>QuestionPro\u306e\u5206\u6790\u6a5f\u80fd\u3068\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3066\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u307e\u3057\u3087\u3046\u3002\u30c7\u30fc\u30bf\u306e\u50be\u5411\u3001\u30d1\u30bf\u30fc\u30f3\u3001\u76f8\u95a2\u95a2\u4fc2\u3092\u8abf\u3079\u307e\u3059\u3002\u53ef\u8996\u5316\u30c4\u30fc\u30eb\u306f\u3001\u3088\u308a\u6d88\u5316\u3057\u3084\u3059\u3044\u5f62\u5f0f\u3067\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u793a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">6.\u30d9\u30f3\u30c1\u30de\u30fc\u30ad\u30f3\u30b0\u3068\u6bd4\u8f03\u5206\u6790<\/h3>\n\n<p>QuestionPro\u306f\u3001\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u307e\u305f\u306f\u6bd4\u8f03\u5206\u6790\u6a5f\u80fd\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u3092\u4f7f\u7528\u3057\u3066\u3001\u696d\u754c\u6a19\u6e96\u3084\u7af6\u5408\u4ed6\u793e\u3068\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6bd4\u8f03\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u3053\u306e\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u60c5\u5831\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u7406\u89e3\u306b\u6df1\u307f\u3092\u4e0e\u3048\u307e\u3059\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">7.\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30eb\u30fc\u30d7\u306e\u5b9f\u65bd<\/h3>\n\n<p>QuestionPro\u3092\u4f7f\u3046\u3053\u3068\u3067<\/p>\n\n<ul>\n<li>\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30eb\u30fc\u30d7\u3092\u78ba\u7acb\u3057\u3001\u7d99\u7d9a\u7684\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u5b9a\u671f\u7684\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u8a55\u4fa1\u3057\u3001\u9867\u5ba2\u306e\u884c\u52d5\u306b\u95a2\u3059\u308b\u65b0\u305f\u306a\u6d1e\u5bdf\u3092\u5f97\u308b\u3002<\/li>\n\n\n\n<li>\u6700\u65b0\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068\u5909\u5316\u3059\u308b\u9867\u5ba2\u306e\u884c\u52d5\u306b\u57fa\u3065\u3044\u3066\u3001\u9867\u5ba2\u30d3\u30e5\u30fc\u3092\u66f4\u65b0\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">8.\u90e8\u9580\u3092\u8d85\u3048\u305f\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3<\/h3>\n\n<p>QuestionPro\u304b\u3089\u5f97\u3089\u308c\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u7d44\u7e54\u5185\u306e\u3055\u307e\u3056\u307e\u306a\u90e8\u7f72\u3067\u5171\u6709\u3057\u307e\u3057\u3087\u3046\u3002360\u5ea6\u306e\u9867\u5ba2\u8996\u70b9\u306f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u55b6\u696d\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3001\u5546\u54c1\u958b\u767a\u306a\u3069\u306e\u610f\u601d\u6c7a\u5b9a\u306b\u53cd\u6620\u3055\u305b\u308b\u3053\u3068\u304c\u6700\u3082\u52b9\u679c\u7684\u3067\u3059\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">\u7d50\u8ad6<\/h2>\n\n<p>360\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d3\u30e5\u30fc\u3068\u306f\u3001\u5358\u306a\u308b\u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u3067\u306f\u306a\u304f\u3001\u3088\u308a\u6df1\u3044\u30ec\u30d9\u30eb\u3067\u9867\u5ba2\u3092\u7406\u89e3\u3057\u3001\u9867\u5ba2\u3068\u95a2\u308f\u308b\u305f\u3081\u306e\u6226\u7565\u7684\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u3042\u308b\u3002  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href=\"https:\/\/www.questionpro.com\/\">\u8abf\u67fb\u3092<\/a>\u5b9f\u65bd\u3057\u3001\u30c7\u30fc\u30bf\u3092\u7d71\u5408\u3057\u3001\u90e8\u9580\u3092\u8d8a\u3048\u3066\u5354\u529b\u3059\u308b\u3053\u3068\u3067\u3001\u5168\u4f53\u7684\u306a\u9867\u5ba2\u30d3\u30e5\u30fc\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305d\u308c\u304c\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u3001\u6210\u529f\u3092\u5c0e\u304f\u306e\u3067\u3059\u3002 <\/p>\n\n<p>QuestionPro\u3067\u3042\u3089\u3086\u308b\u89d2\u5ea6\u304b\u3089\u9867\u5ba2\u3092\u7406\u89e3\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u3092\u524d\u9032\u3055\u305b\u307e\u3057\u3087\u3046\uff01<\/p>\n\n<p><\/p><p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"> <button>\u3082\u3063\u3068\u8a73\u3057\u304f<\/button> <\/a> <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=blog\" target=\"_blank\" rel=\"noopener\"> <button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button> <\/a><\/p>\n\n<h2 class=\"wp-block-heading\">\u3088\u304f\u3042\u308b\u8cea\u554f\uff08FAQ\uff09<\/h2>\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1720695512830\"><strong class=\"schema-faq-question\">01.360\u5ea6\u30d3\u30e5\u30fc\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/strong> <p class=\"schema-faq-answer\">360\u5ea6\u30d3\u30e5\u30fc\u3068\u306f\u3001\u69d8\u3005\u306a\u30bd\u30fc\u30b9\u304b\u3089\u306e\u30c7\u30fc\u30bf\u3092\u7d71\u5408\u3057\u3001\u5168\u4f53\u50cf\u3092\u63d0\u4f9b\u3059\u308b\u5b8c\u5168\u3067\u5168\u4f53\u7684\u306a\u8996\u70b9\u3067\u3042\u308b\u3002<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1720695692831\"><strong class=\"schema-faq-question\">02.\u30ab\u30b9\u30bf\u30de\u30fc360\u306fCRM\u3067\u3059\u304b\uff1f<\/strong> <p class=\"schema-faq-answer\">\u3084\u3063\u305f\uff01<br>\u30ab\u30b9\u30bf\u30de\u30fc360\u306fCRM\uff08\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff09\u30b7\u30b9\u30c6\u30e0\u306e\u4e00\u7a2e\u3067\u3042\u308a\u3001\u8907\u6570\u306e\u30bd\u30fc\u30b9\u304b\u3089\u306e\u30c7\u30fc\u30bf\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u9867\u5ba2\u306e\u5168\u4f53\u50cf\u3092\u628a\u63e1\u3057\u3001\u9867\u5ba2\u7406\u89e3\u3068\u95a2\u4fc2\u7ba1\u7406\u3092\u5f37\u5316\u3059\u308b\u3002<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1720696043307\"><strong class=\"schema-faq-question\">03.\u9867\u5ba2\u3092360\u5ea6\u898b\u6e21\u3059\u306b\u306f\uff1f<\/strong> <p 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<\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u30d3\u30b8\u30cd\u30b9\u3067\u6210\u529f\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u9867\u5ba2\u306e\u8996\u70b9\u304b [&hellip;]<\/p>\n","protected":false},"author":171,"featured_media":825744,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>360\u5ea6\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d3\u30e5\u30fc\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d3\u30e5\u30fc\u3068\u306f\u4f55\u304b\u3001\u305d\u306e\u91cd\u8981\u6027\u3068\u4f5c\u308a\u65b9<\/title>\n<meta name=\"description\" content=\"360\u5ea6\u9867\u5ba2\u30d3\u30e5\u30fc\u306f\u30d3\u30b8\u30cd\u30b9\u306e\u5e38\u8b58\u3092\u5909\u3048\u308b\u3002\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u4f5c\u6210\u3059\u308b\u305f\u3081\u306e\u30b9\u30c6\u30c3\u30d7\u30d0\u30a4\u30b9\u30c6\u30c3\u30d7\u306e\u30ac\u30a4\u30c9\u304b\u3089\u3001\u30a4\u30f3\u30b5\u30a4\u30c8\u306e\u529b\u3092\u63a2\u3063\u3066\u307f\u3088\u3046\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/ja\/360%e5%ba%a6%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%83%93%e3%83%a5%e3%83%bc%ef%bc%9a%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%83%93%e3%83%a5%e3%83%bc%e3%81%a8\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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Is customer 360 a CRM?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes!<br\/>Customer 360 is a type of CRM (Customer Relationship Management) system that provides a complete view of the customer by integrating data from multiple sources to enhance customer understanding and relationship management.","inLanguage":"ja"},"inLanguage":"ja"},{"@type":"Question","@id":"https:\/\/www.questionpro.com\/blog\/ja\/360%e5%ba%a6%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%83%93%e3%83%a5%e3%83%bc%ef%bc%9a%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%83%93%e3%83%a5%e3%83%bc%e3%81%a8\/#faq-question-1720696043307","position":3,"url":"https:\/\/www.questionpro.com\/blog\/ja\/360%e5%ba%a6%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%83%93%e3%83%a5%e3%83%bc%ef%bc%9a%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%83%93%e3%83%a5%e3%83%bc%e3%81%a8\/#faq-question-1720696043307","name":"03. How do you create a 360 view of customers?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"<strong>To create a 360-degree view of customers:<\/strong><br\/><br\/>1. Establish a centralized data hub like a CRM or Customer Experience Management platform.<br\/>2. Identify and collect relevant customer data such as profile details, transaction history, and interaction data.<br\/>3. 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