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class=\"wp-block-heading\">05.\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/h3>\n\n<p>\u96fb\u8a71\u3001\u30c1\u30e3\u30c3\u30c8\u3001E\u30e1\u30fc\u30eb\u306a\u3069\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306e\u3084\u308a\u53d6\u308a\u306f\u3001\u9867\u5ba2\u611f\u60c5\u3092\u76f4\u63a5\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u3084\u308a\u53d6\u308a\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u5171\u901a\u306e\u554f\u984c\u3084\u6539\u5584\u306e\u305f\u3081\u306e\u9818\u57df\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">06.\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09<\/h3>\n\n<p>\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08Net Promoter Score\uff09\u3068\u306f\u3001\u9867\u5ba2\u306b\u305d\u306e\u4f01\u696d\u3092\u4ed6\u306e\u4eba\u306b\u85a6\u3081\u308b\u53ef\u80fd\u6027\u3092\u5c0b\u306d\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6e2c\u308b\u30b7\u30f3\u30d7\u30eb\u3067\u5e83\u304f\u4f7f\u308f\u308c\u3066\u3044\u308b\u6307\u6a19\u3067\u3042\u308b\u3002\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u3001\u30d1\u30c3\u30b7\u30d6\u3001\u30c7\u30c8\u30e9\u30af\u30bf\u30fc\u306f\u3001\u305d\u306e\u56de\u7b54\u306b\u57fa\u3065\u3044\u3066\u5206\u985e\u3055\u308c\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">07.\u9867\u5ba2\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc<\/h3>\n\n<p>\u7dbf\u5bc6\u306a\u9867\u5ba2\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u5fc3\u60c5\u306b\u95a2\u3059\u308b\u5b9a\u6027\u7684\u306a\u6d1e\u5bdf\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002\u81ea\u7531\u5f62\u5f0f\u306e\u8cea\u554f\u306b\u3088\u308a\u3001\u9867\u5ba2\u306f\u81ea\u5206\u306e\u611f\u60c5\u3084\u7d4c\u9a13\u3092\u8a73\u7d30\u306b\u8868\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">\u9867\u5ba2\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u3092\u6539\u5584\u3059\u308b\u306b\u306f<\/h2>\n\n<p>\u9867\u5ba2\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u306f\u3001\u7a4d\u6975\u7684\u306b\u554f\u984c\u306b\u5bfe\u51e6\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u7a4d\u6975\u7684\u306a\u63aa\u7f6e\u3092\u8b1b\u3058\u308b\u3053\u3068\u3092\u542b\u3080\u7d99\u7d9a\u7684\u306a\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u9867\u5ba2\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u6226\u7565\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\uff1a <\/p>\n\n<ul>\n<li><h3>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u304f\u884c\u52d5<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3001\u30ec\u30d3\u30e5\u30fc\u306a\u3069\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u7a4d\u6975\u7684\u306b\u8033\u3092\u50be\u3051\u308b\u3002\u9867\u5ba2\u304c\u61f8\u5ff5\u3084\u63d0\u6848\u3092\u5171\u6709\u3057\u305f\u3089\u3001\u305d\u308c\u3092\u771f\u646f\u306b\u53d7\u3051\u6b62\u3081\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u5185\u5bb9\u3092\u6539\u5584\u306e\u57fa\u790e\u3068\u3059\u308b\u3002\u5426\u5b9a\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u306f\u3001\u8fc5\u901f\u304b\u3064\u89aa\u8eab\u306b\u5bfe\u5fdc\u3059\u308b\u3002  <\/p>\n\n<ul>\n<li><h3>\u30d1\u30fc\u30bd\u30ca\u30eb\u5316<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u53ef\u80fd\u306a\u9650\u308a\u3001\u9867\u5ba2\u306e\u597d\u307f\u306b\u5408\u308f\u305b\u3066\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u307e\u3057\u3087\u3046\u3002\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306f\u5927\u5207\u306b\u3055\u308c\u3001\u611f\u8b1d\u3055\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u3001\u597d\u610f\u7684\u306a\u611f\u60c5\u3092\u62b1\u304f\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n<ul>\n<li><h3>\u4e00\u8cab\u3057\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u6700\u65b0\u60c5\u5831\u306b\u3064\u3044\u3066\u9867\u5ba2\u306b\u5e38\u306b\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u307e\u3057\u3087\u3046\u3002\u4e00\u8cab\u6027\u306e\u3042\u308b\u660e\u78ba\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u671f\u5f85\u3092\u7ba1\u7406\u3057\u3001\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u9a5a\u304d\u3092\u6e1b\u3089\u3059\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 <\/p>\n\n<ul>\n<li><h3>\u54c1\u8cea\u4fdd\u8a3c<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u304c\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u3001\u3042\u308b\u3044\u306f\u305d\u308c\u3092\u4e0a\u56de\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3002\u4e00\u8cab\u3057\u305f\u54c1\u8cea\u306e\u63d0\u4f9b\u306f\u3001\u4fe1\u983c\u3068\u6e80\u8db3\u3092\u7bc9\u304d\u307e\u3059\u3002 <\/p>\n\n<ul>\n<li><h3>\u793e\u54e1\u6559\u80b2<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u3001\u5f93\u696d\u54e1\u3092\u8a13\u7df4\u3057\u307e\u3057\u3087\u3046\u3002\u3088\u304f\u8a13\u7df4\u3055\u308c\u305f\u30b9\u30bf\u30c3\u30d5\u306f\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u52b9\u679c\u7684\u306b\u51e6\u7406\u3057\u3001\u554f\u984c\u3092\u89e3\u6c7a\u3057\u3001\u597d\u5370\u8c61\u3092\u6b8b\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<ul>\n<li><h3>\u9769\u65b0\u3068\u9032\u5316<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6d3b\u7528\u3057\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u88fd\u54c1\u6539\u5584\u3092\u63a8\u9032\u3059\u308b\u3002\u5909\u5316\u3092\u53d7\u3051\u5165\u308c\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3084\u55dc\u597d\u3092\u6e80\u305f\u3059\u305f\u3081\u306b\u7d76\u3048\u305a\u9069\u5fdc\u3059\u308b\u3002 <\/p>\n\n<ul>\n<li><h3>\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u53c2\u52a0<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3084\u305d\u306e\u4ed6\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u9867\u5ba2\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u3068\u95a2\u308f\u308b\u3002\u30b3\u30e1\u30f3\u30c8\u3078\u306e\u8fd4\u4fe1\u3001\u8cea\u554f\u3078\u306e\u56de\u7b54\u3001\u30c7\u30a3\u30b9\u30ab\u30c3\u30b7\u30e7\u30f3\u3078\u306e\u7a4d\u6975\u7684\u306a\u53c2\u52a0\u306a\u3069\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u306e\u7a4d\u6975\u7684\u306a\u5b58\u5728\u611f\u3092\u7bc9\u304d\u307e\u3057\u3087\u3046\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">\u9867\u5ba2\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u306e\u5229\u70b9<\/h2>\n\n<p>\u9867\u5ba2\u306e\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u3092\u6e2c\u5b9a\u30fb\u5206\u6790\u3059\u308b\u3053\u3068\u306f\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u3044\u304f\u3064\u304b\u306e\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308b\uff1a<\/p>\n\n<ol>\n<li><strong>\u9867\u5ba2\u7dad\u6301\uff1a<\/strong>\u9867\u5ba2\u7dad\u6301\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3001\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u306e\u7dad\u6301\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u9867\u5ba2\u306f\u30d6\u30e9\u30f3\u30c9\u306b\u7559\u307e\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u3001\u89e3\u7d04\u7387\u3092\u4e0b\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 <\/li>\n\n\n\n<li><strong>\u88fd\u54c1\u958b\u767a\uff1a <\/strong>\u88fd\u54c1\u5f37\u5316\u306e\u305f\u3081\u306e\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u306e\u55dc\u597d\u3084\u30cb\u30fc\u30ba\u306b\u5408\u3063\u305f\u88fd\u54c1\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30ec\u30d4\u30e5\u30c6\u30fc\u30b7\u30e7\u30f3\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8 <\/strong>\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u611f\u60c5\u306b\u8fc5\u901f\u306b\u5bfe\u51e6\u3059\u308b\u3053\u3068\u3067\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u30d6\u30e9\u30f3\u30c9\u30a4\u30e1\u30fc\u30b8\u3092\u7dad\u6301\u3057\u3001\u30ec\u30d4\u30e5\u30c6\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u6f5c\u5728\u7684\u306a\u30c0\u30e1\u30fc\u30b8\u3092\u8efd\u6e1b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u7af6\u4e89\u4e0a\u306e\u512a\u4f4d\u6027<\/strong>\u9867\u5ba2\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u7af6\u5408\u4ed6\u793e\u306e\u4f55\u3092\u8a55\u4fa1\u3057\u3066\u3044\u308b\u304b\u3092\u7406\u89e3\u3057\u3001\u305d\u308c\u306b\u5fdc\u3058\u3066\u30d3\u30b8\u30cd\u30b9\u3092\u5dee\u5225\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u7af6\u4e89\u512a\u4f4d\u6027\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ol>\n\n<h2 class=\"wp-block-heading\">QuestionPro CX\u306f\u9867\u5ba2\u611f\u60c5\u306e\u6e2c\u5b9a\u306b\u3069\u306e\u3088\u3046\u306b\u5f79\u7acb\u3064\u304b<\/h2>\n\n<p>QuestionPro CX\u306f\u3001\u5805\u7262\u306a\u9867\u5ba2\u7d4c\u9a13\u7ba1\u7406\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308a\u3001\u4f01\u696d\u304c\u3044\u304f\u3064\u304b\u306e\u65b9\u6cd5\u3067\u9867\u5ba2\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u3092\u52b9\u679c\u7684\u306b\u6e2c\u5b9a\u304a\u3088\u3073\u8ffd\u8de1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\uff1a<\/p>\n\n<ul>\n<li><h3>\u30a2\u30f3\u30b1\u30fc\u30c8\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30c4\u30fc\u30eb<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>QuestionPro CX\u3067\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30d5\u30a9\u30fc\u30e0\u3092\u8a2d\u8a08\u3057\u3001\u914d\u5e03\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30c4\u30fc\u30eb\u306f\u9ad8\u5ea6\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u3067\u3001\u7279\u5b9a\u306e\u9867\u5ba2\u611f\u60c5\u6307\u6a19\u3092\u6355\u6349\u3059\u308b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002   <\/p>\n\n<p>\u30ea\u30c3\u30ab\u30fc\u30c8\u5c3a\u5ea6\u3001\u81ea\u7531\u5f62\u5f0f\u306e\u8cea\u554f\u3001NPS\uff08\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff09\u306e\u8cea\u554f\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u8cea\u554f\u30bf\u30a4\u30d7\u3092\u4f7f\u7528\u3057\u3066\u3001\u9867\u5ba2\u306e\u610f\u898b\u3084\u611f\u60c5\u306b\u95a2\u3059\u308b\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<ul>\n<li><h3>\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u3001\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u9023\u3059\u308b\u8a00\u53ca\u3001\u30b3\u30e1\u30f3\u30c8\u3001\u30ec\u30d3\u30e5\u30fc\u306b\u3064\u3044\u3066\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u76e3\u8996\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u3067\u9867\u5ba2\u304c\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3064\u3044\u3066\u3069\u306e\u3088\u3046\u306a\u767a\u8a00\u3092\u3057\u3066\u3044\u308b\u304b\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u3092\u6e2c\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 <\/p>\n\n<ul>\n<li><h3>\u30aa\u30f3\u30e9\u30a4\u30f3\u30fb\u30ec\u30d3\u30e5\u30fc\u3068\u8a55\u4fa1<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>QuestionPro CX\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001Yelp\u3001TripAdvisor\u3001Google\u30ec\u30d3\u30e5\u30fc\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304b\u3089\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u30ec\u30d3\u30e5\u30fc\u3068\u8a55\u4fa1\u3092\u8ffd\u8de1\u304a\u3088\u3073\u5206\u6790\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f\u3001\u3053\u308c\u3089\u306e\u30bd\u30fc\u30b9\u304b\u3089\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u96c6\u7d04\u3057\u3066\u5206\u6790\u3057\u3001\u9867\u5ba2\u304c\u8868\u660e\u3057\u305f\u611f\u60c5\u306b\u95a2\u3059\u308b\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 <\/p>\n\n<ul>\n<li><h3>\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u30c4\u30fc\u30eb<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\uff08NLP\uff09\u3068\u6a5f\u68b0\u5b66\u7fd2\u6280\u8853\u3092\u63a1\u7528\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30ec\u30d3\u30e5\u30fc\u3084\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306e\u30b3\u30e1\u30f3\u30c8\u306a\u3069\u306e\u30c6\u30ad\u30b9\u30c8\u30c7\u30fc\u30bf\u306b\u5bfe\u3057\u3066\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u3092\u884c\u3046\u3002  <\/p>\n\n<p>\u3053\u306e\u81ea\u52d5\u5206\u6790\u306f\u3001\u80af\u5b9a\u7684\u3001\u5426\u5b9a\u7684\u3001\u307e\u305f\u306f\u4e2d\u7acb\u7684\u306a\u30c6\u30ad\u30b9\u30c8\u306e\u80cc\u5f8c\u306b\u3042\u308b\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u3092\u5224\u65ad\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u624b\u4f5c\u696d\u306b\u3088\u308b\u5206\u6790\u306b\u6bd4\u3079\u3001\u6642\u9593\u3068\u30ea\u30bd\u30fc\u30b9\u3092\u7bc0\u7d04\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<ul>\n<li><h3>\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u6e2c\u5b9a<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>QuestionPro CX\u306b\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u8a55\u4fa1\u3059\u308b\u6307\u6a19\u3068\u3057\u3066\u5e83\u304f\u4f7f\u7528\u3055\u308c\u3066\u3044\u308bNet Promoter Score\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002  <\/p>\n\n<p>\u9867\u5ba2\u306b\u3042\u306a\u305f\u306e\u4f1a\u793e\u3092\u4ed6\u306e\u4eba\u306b\u85a6\u3081\u308b\u53ef\u80fd\u6027\u3092\u5c0b\u306d\u308b\u3053\u3068\u3067\u3001\u63a8\u9032\u6d3e\u3001\u6d88\u6975\u6d3e\u3001\u5426\u5b9a\u6d3e\u306b\u5206\u985e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306eNPS\u30c7\u30fc\u30bf\u306f\u3001\u5168\u4f53\u7684\u306a\u9867\u5ba2\u611f\u60c5\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 <\/p>\n\n<ul>\n<li><h3>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30dd\u30fc\u30c8\u30fb\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u5206\u6790<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u306f\u3001\u96fb\u8a71\u3001\u30c1\u30e3\u30c3\u30c8\u3067\u306e\u4f1a\u8a71\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u306e\u3084\u308a\u53d6\u308a\u306a\u3069\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u3084\u308a\u53d6\u308a\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u3084\u308a\u53d6\u308a\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u306b\u95a2\u3059\u308b\u76f4\u63a5\u7684\u306a\u6d1e\u5bdf\u3092\u5f97\u305f\u308a\u3001\u5171\u901a\u306e\u554f\u984c\u3092\u7279\u5b9a\u3057\u305f\u308a\u3001\u6539\u5584\u3059\u3079\u304d\u70b9\u3092\u7a81\u304d\u6b62\u3081\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<ul>\n<li><h3>\u9867\u5ba2\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc<\/h3><h3><\/h3><\/li>\n<\/ul>\n\n<p>QuestionPro CX\u306f\u3001\u81ea\u7531\u5f62\u5f0f\u306e\u8cea\u554f\u306b\u3088\u308b\u8a73\u7d30\u306a\u9867\u5ba2\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u3053\u306e\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3067\u306f\u3001\u9867\u5ba2\u306f\u81ea\u5206\u306e\u611f\u60c5\u3084\u7d4c\u9a13\u306b\u3064\u3044\u3066\u3088\u308a\u6df1\u304f\u8a71\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u9867\u5ba2\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u30b9\u30b3\u30a2\u3092\u3088\u308a\u5b9a\u6027\u7684\u306b\u898b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u5b9a\u6027\u30c7\u30fc\u30bf\u306f\u3001\u4ed6\u306e\u30bd\u30fc\u30b9\u304b\u3089\u306e\u5b9a\u91cf\u30c7\u30fc\u30bf\u3092\u88dc\u5b8c\u3057\u307e\u3059\u3002  <\/p>\n\n<h2 class=\"wp-block-heading\">\u7d50\u8ad6<\/h2>\n\n<p>\u9867\u5ba2\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3001\u4eca\u65e5\u306e\u7af6\u4e89\u74b0\u5883\u3067\u6210\u529f\u3092\u53ce\u3081\u305f\u3044\u4f01\u696d\u306b\u3068\u3063\u3066\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u9867\u5ba2\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u3092\u6e2c\u5b9a\u3001\u5206\u6790\u3001\u8ffd\u8de1\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3001\u3088\u308a\u826f\u3044\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u958b\u767a\u3057\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u30d6\u30e9\u30f3\u30c9\u30a4\u30e1\u30fc\u30b8\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002   <\/p>\n\n<p>\u8abf\u67fb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30ea\u30b9\u30cb\u30f3\u30b0\u3001\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u30c4\u30fc\u30eb\u306a\u3069\u69d8\u3005\u306a\u624b\u6cd5\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u3092\u5305\u62ec\u7684\u306b\u7406\u89e3\u3057\u3001\u305d\u306e\u77e5\u8b58\u3092\u7d99\u7d9a\u7684\u306a\u6539\u5584\u3068\u6210\u529f\u306b\u5f79\u7acb\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/p>\n\n<blockquote class=\"wp-block-quote\">\n<p><a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%81%a8%e3%81%af%ef%bc%9f%e3%81%9d%e3%81%ae%e6%a6%82%e8%a6%81%e3%81%a8%e4%ba%8b%e4%be%8b-free-template\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092<\/a>\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30d7\u30ed\u30b0\u30e9\u30e0\u304c\u3088\u308a\u826f\u3044\u3082\u306e\u306b\u5909\u308f\u308b\u7406\u7531\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002  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