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class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u3068\u306f\u4f55\u304b\uff1f<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\uff08CXA\uff09\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3051\u308b\u30bf\u30b9\u30af\u3092\u3001\u4eba\u624b\u3092\u4ecb\u3055\u305a\u306b\u81ea\u52d5\u30d7\u30ed\u30bb\u30b9\u3084\u30c4\u30fc\u30eb\u3092\u4f7f\u3063\u3066\u5408\u7406\u5316\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30c1\u30fc\u30e0\u306f\u512a\u5148\u5ea6\u306e\u9ad8\u3044\u8ab2\u984c\u306b\u96c6\u4e2d\u3067\u304d\u308b\u4e00\u65b9\u3001\u5fc5\u8981\u306a\u5834\u5408\u306f\u4eba\u306e\u624b\u3092\u52a0\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u3001<a href=\"https:\/\/www.questionpro.com\/cx\/why\/5-pillars.html\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e<\/a>\u91cd\u8981\u306a\u90e8\u5206\u3092\u8fc5\u901f\u5316\u3057\u3001\u5f37\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p>CX\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u306f\u3001AI\u3092\u642d\u8f09\u3057\u305f\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3057\u3066\u3001\u4f01\u696d\u3068\u9867\u5ba2\u306e\u9593\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u6539\u5584\u3059\u308b\u3002\u30d5\u30a1\u30fc\u30b9\u30c8\u30b3\u30f3\u30bf\u30af\u30c8\u304b\u3089\u554f\u984c\u89e3\u6c7a\u306b\u81f3\u308b\u307e\u3067\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u5bb9\u6613\u306b\u3057\u3001\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u9032\u5316<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u30d7\u30ed\u30bb\u30b9\u306f\u3001\u6642\u4ee3\u3068\u3068\u3082\u306b\u5927\u304d\u304f\u5909\u5316\u3057\u3066\u304d\u305f\u3002\u3053\u306e\u5909\u5316\u306f\u3001\u65b0\u3057\u3044\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3001\u9867\u5ba2\u306e\u884c\u52d5\u3001\u5e02\u5834\u306e\u30c0\u30a4\u30ca\u30df\u30af\u30b9\u306b\u3088\u308b\u3082\u306e\u3067\u3059\u3002\u3053\u306e\u9032\u5316\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3001\u4eca\u65e5\u306e\u7af6\u4e89\u74b0\u5883\u306b\u9069\u5fdc\u3057\u3001\u6210\u529f\u3092\u53ce\u3081\u3088\u3046\u3068\u3059\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u91cd\u8981\u3067\u3042\u308b\u3002  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<\/a>\u30c7\u30fc\u30bf\u5206\u6790\u304c\u7d4c\u9a13\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3059\u308b\u305f\u3081\u306b\u52a0\u308f\u308b\u306b\u3064\u308c\u3066\u3001\u9032\u5316\u306f\u7d9a\u3044\u3066\u3044\u308b\u3002\u3053\u306e\u7d76\u3048\u9593\u306a\u3044\u5909\u5316\u306f\u3001\u523b\u3005\u3068\u5909\u5316\u3059\u308b\u9867\u5ba2\u306e\u671f\u5f85\u3084\u55dc\u597d\u3092\u53cd\u6620\u3057\u3066\u304a\u308a\u3001\u4f01\u696d\u306f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3084\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u9069\u5fdc\u3057\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u8d77\u3053\u3059\u5fc5\u8981\u304c\u3042\u308b\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">CX\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u3068CRM\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u306e\u9055\u3044<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\uff08CX\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\uff09\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u30b7\u30c3\u30d7\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\uff08CRM\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\uff09\u306f\u3001\u3069\u3061\u3089\u3082\u5f37\u56fa\u306a\u9867\u5ba2\u95a2\u4fc2\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u306a\u30c4\u30fc\u30eb\u3060\u304c\u3001\u305d\u306e\u76ee\u7684\u306f\u7570\u306a\u308b\u3002<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/11\/difference-between-cx-automation-and-crm-automation.jpg\" alt=\"\"\/><\/figure>\n\n<h3 class=\"wp-block-heading\">01.\u30d5\u30a9\u30fc\u30ab\u30b9<\/h3>\n\n<ul>\n<li>CX\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u81ea\u52d5\u5316\u3057\u3001\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u5168\u4f53\u3067\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u5f37\u5316\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>CRM\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u3001\u8ca9\u58f2\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u7ba1\u7406\u30fb\u8ffd\u8de1\u3057\u3001\u95a2\u4fc2\u69cb\u7bc9\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u3092\u4e2d\u5fc3\u306b\u636e\u3048\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">02.\u4e3b\u306a\u76ee\u7684<\/h3>\n\n<ul>\n<li>CX\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u9867\u5ba2\u306e\u884c\u52d5\u3084\u55dc\u597d\u306b\u81ea\u52d5\u7684\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u3067\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u308b\u3002<\/li>\n\n\n\n<li>CRM\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u9867\u5ba2\u60c5\u5831\u3092\u4fdd\u5b58\u3057\u3001\u30ea\u30fc\u30c9\u3092\u7ba1\u7406\u3057\u3001\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u5c65\u6b74\u3092\u8ffd\u8de1\u3057\u3066\u3001\u8ca9\u58f2\u3068\u30b5\u30fc\u30d3\u30b9\u306e\u52b9\u7387\u5316\u3092\u56f3\u308b\u305f\u3081\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">03.\u30c7\u30fc\u30bf\u5229\u7528<\/h3>\n\n<ul>\n<li>CX\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3068\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u7406\u89e3\u3057\u3001\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/li>\n\n\n\n<li>CRM\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u30b7\u30c3\u30d7\u7ba1\u7406\u306e\u305f\u3081\u306e\u30c7\u30fc\u30bf\u3092\u7ba1\u7406\u3057\u3001\u591a\u304f\u306e\u5834\u5408\u3001\u8ca9\u58f2\u30d7\u30ed\u30bb\u30b9\u3001\u30ea\u30fc\u30c9\u30b8\u30a7\u30cd\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">04.\u4f7f\u7528\u4f8b<\/h3>\n\n<ul>\n<li><strong>CX\u306e\u81ea\u52d5\u5316\uff1a <\/strong>\u8cfc\u5165\u5f8c\u306e\u81ea\u52d5\u8abf\u67fb\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u63a8\u5968\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u304f\u7a4d\u6975\u7684\u306a\u554f\u984c\u89e3\u6c7a\u3002<\/li>\n\n\n\n<li><strong>CRM\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\uff1a<\/strong>\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u8a18\u9332\u3057\u3001\u8ca9\u58f2\u6bb5\u968e\u3092\u8ffd\u8de1\u3057\u3001\u9023\u7d61\u5148\u60c5\u5831\u3068\u30a2\u30ab\u30a6\u30f3\u30c8\u5c65\u6b74\u3092\u7ba1\u7406\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">05.\u6210\u679c<\/h3>\n\n<ul>\n<li>CX\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5168\u4f53\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/li>\n\n\n\n<li>CRM\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u9867\u5ba2\u95a2\u4fc2\u3084\u8ca9\u58f2\u30d7\u30ed\u30bb\u30b9\u306e\u7ba1\u7406\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">CX\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u3068\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u306e\u9055\u3044<\/h2>\n\n<p>CX\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u3068\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30fb\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u30fb\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5f37\u5316\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u306a2\u3064\u306e\u6226\u7565\u3060\u304c\u3001\u305d\u306e\u76ee\u7684\u306f\u7570\u306a\u308b\u3002<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/11\/difference-between-cx-automation-and-marketing-automation.jpg\" alt=\"\"\/><\/figure>\n\n<h3 class=\"wp-block-heading\">\u30d5\u30a9\u30fc\u30ab\u30b9<\/h3>\n\n<ul>\n<li>\u4e3b\u306b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3001\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u30b7\u30c3\u30d7\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306b\u7126\u70b9\u3092\u5f53\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u901a\u3058\u3066\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3092\u76ee\u6307\u3059\u3002<\/li>\n\n\n\n<li>\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30fb\u30bf\u30b9\u30af\u3068\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u52b9\u7387\u5316\u306b\u6ce8\u529b\u3057\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u7d5e\u3063\u305f\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3092\u901a\u3058\u3066\u3001\u30ea\u30fc\u30c9\u306e\u5275\u51fa\u3001\u80b2\u6210\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306b\u6ce8\u529b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">\u95a2\u4e0e\u3059\u308b\u30d7\u30ed\u30bb\u30b9<\/h3>\n\n<ul>\n<li>:\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6\u3068\u5206\u6790\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306e\u7ba1\u7406\u3001\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3068\u30b5\u30fc\u30d3\u30b9\u306e\u3084\u308a\u3068\u308a\u306e\u81ea\u52d5\u5316\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u914d\u4fe1\u3059\u308b\u305f\u3081\u306b\u3001E\u30e1\u30fc\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u7ba1\u7406\u3001\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\u3001\u30aa\u30fc\u30c7\u30a3\u30a8\u30f3\u30b9\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">\u30c4\u30fc\u30eb\u3068\u30c6\u30af\u30ce\u30ed\u30b8\u30fc<\/h3>\n\n<ul>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30c3\u30d4\u30f3\u30b0\u30fb\u30c4\u30fc\u30eb\u3001\u30b5\u30fc\u30d3\u30b9\u30fb\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u6d3b\u7528\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u6700\u9069\u5316\u3059\u308b\u3002<\/li>\n\n\n\n<li>E\u30e1\u30fc\u30eb\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3001CRM\u7d71\u5408\u3001\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u7528\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63a1\u7528\u3057\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6d3b\u52d5\u306e\u7ba1\u7406\u3068\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u8ffd\u8de1\u3092\u884c\u3046\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">\u76ee\u7684<\/h3>\n\n<ul>\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u52b9\u679c\u7684\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u3092\u76ee\u6307\u3059\u3002<\/li>\n\n\n\n<li>\u52b9\u7387\u7684\u306a\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u306b\u3088\u308a\u3001\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\u306e\u5411\u4e0a\u3001\u58f2\u4e0a\u4fc3\u9032\u3001\u30d6\u30e9\u30f3\u30c9\u8a8d\u77e5\u5ea6\u5411\u4e0a\u306b\u6ce8\u529b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">\u6210\u529f\u306e\u6e2c\u5b9a<\/h3>\n\n<ul>\n<li>\u6210\u529f\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u3001\u9867\u5ba2\u7dad\u6301\u7387\u306b\u3088\u3063\u3066\u6e2c\u5b9a\u3055\u308c\u308b\u3002<\/li>\n\n\n\n<li>\u30ea\u30fc\u30c9\u306e\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\u3001\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306eROI\u3001\u9867\u5ba2\u7372\u5f97\u30b3\u30b9\u30c8\u3067\u6210\u529f\u3092\u6e2c\u308b\u3002<\/li>\n<\/ul>\n\n<p>\u307e\u3068\u3081\u308b\u3068\u3001CX\u3068\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u306f\u30d3\u30b8\u30cd\u30b9\u6226\u7565\u306b\u304a\u3044\u3066\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3059\u304c\u3001\u4e21\u8005\u304c\u5bfe\u8c61\u3068\u3059\u308b\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5074\u9762\u306f\u7570\u306a\u308b\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u81ea\u52d5\u5316\u306e\u4e3b\u8981\u8981\u7d20<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u3068\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u3057\u3001\u6e80\u8db3\u5ea6\u3068\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u3001\u3055\u307e\u3056\u307e\u306a\u90e8\u54c1\u3092\u4f7f\u7528\u3059\u308b\u3002\u4ee5\u4e0b\u306f\u305d\u306e\u4e3b\u306a\u69cb\u6210\u8981\u7d20\u3067\u3042\u308b\uff1a <\/p>\n\n<h3 class=\"wp-block-heading\">1.\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8<\/h3>\n\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306f\u3001\u4eba\u5de5\u77e5\u80fd\u3068\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u3092\u4f7f\u3063\u3066\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5373\u5ea7\u306b\u5bfe\u5fdc\u3059\u308b\u3002\u307e\u305f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u63d0\u6848\u3092\u63d0\u4f9b\u3057\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3002 <\/p>\n\n<p>\u3053\u308c\u3089\u306e\u81ea\u52d5\u5316\u3055\u308c\u305f\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u4e00\u822c\u7684\u306a\u8cea\u554f\u306b\u7b54\u3048\u305f\u308a\u3001\u56f0\u96e3\u306a\u30bf\u30b9\u30af\u306b\u3064\u3044\u3066\u30e6\u30fc\u30b6\u30fc\u3092\u652f\u63f4\u3057\u305f\u308a\u3059\u308b\u306a\u3069\u3001\u591a\u304f\u306e\u30bf\u30b9\u30af\u3092\u51e6\u7406\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u30d7\u30ed\u30bb\u30b9\u304c\u30b9\u30d4\u30fc\u30c9\u30a2\u30c3\u30d7\u3057\u3001\u5168\u4f53\u7684\u306a\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3059\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">2.\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30fb\u30dd\u30fc\u30bf\u30eb<\/h3>\n\n<p>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30fb\u30dd\u30fc\u30bf\u30eb\u306b\u3088\u3063\u3066\u3001\u9867\u5ba2\u306f\u4ee5\u4e0b\u306e\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308b\uff1a<\/p>\n\n<ul>\n<li>\u5f7c\u3089\u306e\u8cea\u554f\u306b\u5bfe\u3059\u308b\u7b54\u3048\u3092\u898b\u3064\u3051\u308b\u3002<\/li>\n\n\n\n<li>\u53e3\u5ea7\u306e\u8a73\u7d30\u3092\u78ba\u8a8d\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u4eba\u306e\u624b\u3092\u501f\u308a\u305a\u306b\u4ed5\u4e8b\u3092\u3053\u306a\u3059\u3002<\/li>\n<\/ul>\n\n<p>\u30aa\u30f3\u30e9\u30a4\u30f3\u307e\u305f\u306f\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u3067\u5229\u7528\u3067\u304d\u308b\u3053\u308c\u3089\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u4ee5\u4e0b\u3092\u63d0\u4f9b\u3059\u308b\uff1a<\/p>\n\n<ul>\n<li>\u4fbf\u5229\u3060\u3002<\/li>\n\n\n\n<li>\u4f01\u696d\u3068\u306e\u52b9\u7387\u7684\u306a\u9867\u5ba2\u5bfe\u5fdc\u3002<\/li>\n\n\n\n<li>\u554f\u984c\u89e3\u6c7a\u3068\u30a2\u30ab\u30a6\u30f3\u30c8\u7ba1\u7406\u306b\u304a\u3051\u308b\u72ec\u7acb\u6027\u3002<\/li>\n<\/ul>\n\n<p>\u3053\u308c\u306f\u3001\u89e3\u6c7a\u6642\u9593\u306e\u77ed\u7e2e\u3068\u30b5\u30dd\u30fc\u30c8\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u306b\u3064\u306a\u304c\u308b\u3002\u4f01\u696d\u306f\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30fb\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u81ea\u5f8b\u6027\u3068\u5229\u4fbf\u6027\u306b\u5bfe\u3059\u308b\u6d88\u8cbb\u8005\u306e\u8981\u6c42\u306e\u9ad8\u307e\u308a\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">3.\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u30fb\u30a8\u30f3\u30b8\u30f3<\/h3>\n\n<p>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u30fb\u30a8\u30f3\u30b8\u30f3\u306f\u3001AI\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u3092\u4f7f\u3063\u3066\u9867\u5ba2\u30c7\u30fc\u30bf\u3068\u884c\u52d5\u3092\u5206\u6790\u3059\u308b\u3002<\/p>\n\n<p><strong>\u30e1\u30ea\u30c3\u30c8<\/strong><\/p>\n\n<ul>\n<li>\u3053\u308c\u306f\u3001\u4f01\u696d\u304c\u30aa\u30fc\u30c0\u30fc\u30e1\u30a4\u30c9\u306e\u4f53\u9a13\u3084\u63d0\u6848\u3092\u63d0\u4f9b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3002<\/li>\n\n\n\n<li>\u500b\u4eba\u306e\u55dc\u597d\u306b\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u3069\u306e\u3088\u3046\u306b\u6a5f\u80fd\u3059\u308b\u306e\u304b\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u55dc\u597d\u3001\u8cfc\u8cb7\u5c65\u6b74\u3001\u95b2\u89a7\u30d1\u30bf\u30fc\u30f3\u306a\u3069\u306e\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u30b3\u30f3\u30c6\u30f3\u30c4\u3001\u5546\u54c1\u3001\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u3092\u9867\u5ba2\u3054\u3068\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3002<\/li>\n<\/ul>\n\n<p>\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u306f\u3088\u308a\u7a4d\u6975\u7684\u306b\u53c2\u52a0\u3059\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u5546\u54c1\u3092\u8cfc\u5165\u3059\u308b\u6a5f\u4f1a\u304c\u5897\u3048\u308b\u3002\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u306f\u9867\u5ba2\u3092\u5e78\u305b\u306b\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u9577\u671f\u306b\u308f\u305f\u3063\u3066\u30d6\u30e9\u30f3\u30c9\u3078\u306e\u5fe0\u8aa0\u5fc3\u3092\u9ad8\u3081\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">4.\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b8%e3%83%a3%e3%83%bc%e3%83%8b%e3%83%bc%e3%83%9e%e3%83%83%e3%83%94%e3%83%b3%e3%82%b0%e3%81%ae%e5%ae%8c%e5%85%a8%e3%82%ac%e3%82%a4%e3%83%89%ef%bc%8b\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306f<\/a>\u3001\u9867\u5ba2\u306e\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u5168\u4f53\u3092\u901a\u3057\u3066\u3001\u9867\u5ba2\u3068\u4f01\u696d\u3068\u306e\u69d8\u3005\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3084\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u53ef\u8996\u5316\u3057\u3001\u5206\u6790\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e7%97%9b%e7%82%b9\/\">\u30da\u30a4\u30f3\u30dd\u30a4\u30f3\u30c8<\/a>\u3001\u6539\u5584\u306e\u6a5f\u4f1a\u3001\u81ea\u52d5\u5316\u306b\u3088\u3063\u3066\u5168\u4f53\u7684\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3067\u304d\u308b\u9818\u57df\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p>\u9867\u5ba2\u304c\u3069\u306e\u3088\u3046\u306b\u65c5\u3092\u3059\u308b\u306e\u304b\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u3059\u3079\u3066\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u9867\u5ba2\u6e80\u8db3\u3092\u5f97\u308b\u305f\u3081\u306e\u884c\u52d5\u3084\u30c4\u30fc\u30eb\u3092\u3088\u308a\u3088\u304f\u7d44\u7e54\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">5.\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u81ea\u52d5\u5316<\/h3>\n\n<p>\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u81ea\u52d5\u5316\u306f\u3001\u53cd\u5fa9\u7684\u306a\u30bf\u30b9\u30af\u3084\u30d7\u30ed\u30bb\u30b9\u3092\u81ea\u52d5\u5316\u3057\u3001\u7269\u4e8b\u3092\u3088\u308a\u30b9\u30e0\u30fc\u30ba\u304b\u3064\u8fc5\u901f\u306b\u5b9f\u884c\u3057\u307e\u3059\u3002\u624b\u4f5c\u696d\u3092\u306a\u304f\u3057\u3001\u4eba\u7684\u30df\u30b9\u3092\u6e1b\u3089\u3059\u3053\u3068\u3067\u3001\u30ec\u30b9\u30dd\u30f3\u30b9\u30bf\u30a4\u30e0\u3092\u65e9\u3081\u3001\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3057\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e5%93%81%e8%b3%aa%ef%bc%9a%e3%82%b5%e3%83%bc%e3%83%93%e3%82%b9%e5%93%81%e8%b3%aa%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%ef%bc%8b%e3%83%88%e3%83%83%e3%83%975%e3%81%ae\/\">\u30b5\u30fc\u30d3\u30b9\u5168\u4f53\u306e\u8cea\u3092<\/a>\u9ad8\u3081\u307e\u3059\u3002 <\/p>\n\n<p>\u81ea\u52d5\u5316\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u4e00\u8cab\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u78ba\u4fdd\u3057\u306a\u304c\u3089\u3001\u3088\u308a\u6226\u7565\u7684\u306a\u6d3b\u52d5\u306b\u96c6\u4e2d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">6.\u30c7\u30fc\u30bf\u5206\u6790<\/h3>\n\n<p>\u30c7\u30fc\u30bf\u5206\u6790\u3067\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e9%a1%a7%e5%ae%a2%e3%83%87%e3%83%bc%e3%82%bf%ef%bc%9a%e3%83%87%e3%83%bc%e3%82%bf%e3%81%a8%e3%81%af%e4%bd%95%e3%81%8b%e3%80%81%e3%81%9d%e3%81%ae%e7%a8%ae%e9%a1%9e%e3%81%a8%e5%8f%8e%e9%9b%86%e6%96%b9\/\">\u9867\u5ba2\u30c7\u30fc\u30bf\u3092<\/a>\u53ce\u96c6\u3001\u5206\u6790\u3001\u89e3\u91c8\u3057\u3001\u9867\u5ba2\u306b\u3064\u3044\u3066\u5b66\u3076\u3001<\/p>\n\n<ul>\n<li><strong>\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u884c\u3046\u3002<\/strong><\/li>\n\n\n\n<li><strong>\u304c\u597d\u304d\u3060\u3002<\/strong><\/li>\n\n\n\n<li><strong>\u306e\u50be\u5411\u304c\u3042\u308b\u3002<\/strong><\/li>\n<\/ul>\n\n<p>\u4f01\u696d\u306f\u3053\u306e\u30c7\u30fc\u30bf\u3092\u4f7f\u3063\u3066\u3001\u5341\u5206\u306a\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3044\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u6700\u9069\u5316\u3057\u3001\u9867\u5ba2\u30cb\u30fc\u30ba\u306b\u3088\u308a\u3088\u304f\u5fdc\u3048\u308b\u305f\u3081\u306b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/p>\n\n<p>\u4e88\u6e2c\u30e2\u30c7\u30ea\u30f3\u30b0\u3084<a href=\"https:\/\/www.questionpro.com\/features\/sentiment-analysis.html\">\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u306a\u3069\u306e<\/a>\u9ad8\u5ea6\u306a\u5206\u6790\u624b\u6cd5\u306f\u3001\u7d44\u7e54\u304c\u9867\u5ba2\u304c\u4f55\u3092\u6c42\u3081\u3066\u3044\u308b\u304b\u3092\u4e88\u6e2c\u3057\u3001\u6539\u5584\u65b9\u6cd5\u3092\u898b\u3064\u3051\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u81ea\u52d5\u5316\u3059\u308b\u65b9\u6cd5\u3092\u9769\u65b0\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">7.\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%aa%e3%83%a0%e3%83%8b%e3%83%81%e3%83%a3%e3%83%8d%e3%83%ab%e3%83%bb%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%82%a8%e3%82%af%e3%82%b9%e3%83%9a%e3%83%aa%e3%82%a8%e3%83%b3%e3%82%b9\/\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306f 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<\/p>\n\n<p>\u3053\u306e\u3088\u3046\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u65b9\u6cd5\u306f\u3001\u9867\u5ba2\u304c\u3069\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u9078\u3093\u3067\u3082\u3001\u7d44\u7e54\u304c\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u8fc5\u901f\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u81ea\u52d5\u5316\u306e\u30e1\u30ea\u30c3\u30c8<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u81ea\u52d5\u5316\u306f\u3001\u4f01\u696d\u306b\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u3082\u305f\u3089\u3059\u3002\u9867\u5ba2\u7dad\u6301\u3001\u696d\u52d9\u306e\u69d8\u3005\u306a\u5074\u9762\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u5f37\u5316\u3059\u308b\uff1a <\/p>\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1410\" height=\"1182\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/07\/benefits-of-customer-experience-automation.jpg\" alt=\"&#x30AB;&#x30B9;&#x30BF;&#x30DE;&#x30FC;&#x30FB;&#x30A8;&#x30AF;&#x30B9;&#x30DA;&#x30EA;&#x30A8;&#x30F3;&#x30B9;&#x30FB;&#x30AA;&#x30FC;&#x30C8;&#x30E1;&#x30FC;&#x30B7;&#x30E7;&#x30F3;&#x306E;&#x30E1;&#x30EA;&#x30C3;&#x30C8;-&#x30AB;&#x30B9;&#x30BF;&#x30DE;&#x30FC;&#x30FB;&#x30A8;&#x30AF;&#x30B9;&#x30DA;&#x30EA;&#x30A8;&#x30F3;&#x30B9;&#x30FB;&#x30AA;&#x30FC;&#x30C8;&#x30E1;&#x30FC;&#x30B7;&#x30E7;&#x30F3;\" class=\"wp-image-969555\"\/><\/figure>\n\n<h3 class=\"wp-block-heading\">01.\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/h3>\n\n<ul>\n<li>\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u5408\u3063\u305f\u8fc5\u901f\u306a\u30d8\u30eb\u30d7\u3068\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u78ba\u5b9f\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306f\u7269\u4e8b\u3092\u5bb9\u6613\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u554f\u984c\u306b\u5bfe\u3059\u308b\u30ec\u30b9\u30dd\u30f3\u30b9\u30bf\u30a4\u30e0\u3092\u6539\u5584\u3057\u3001\u89e3\u6c7a\u6642\u9593\u3092\u77ed\u7e2e\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>24\u6642\u9593365\u65e5\u4f53\u5236\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u3044\u3064\u3067\u3082\u30b5\u30dd\u30fc\u30c8\u304c\u53d7\u3051\u3089\u308c\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u304c\u72ec\u81ea\u306b\u89e3\u6c7a\u7b56\u3092\u898b\u3064\u3051\u3089\u308c\u308b\u3088\u3046\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30fb\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">02.\u52b9\u7387\u3068\u751f\u7523\u6027\u306e\u5411\u4e0a<\/h3>\n\n<ul>\n<li>\u30c7\u30fc\u30bf\u5165\u529b\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3001\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u30fb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306a\u3069\u306e\u53cd\u5fa9\u4f5c\u696d\u3092\u81ea\u52d5\u5316\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3068\u30d7\u30ed\u30bb\u30b9\u3092\u5408\u7406\u5316\u3057\u3001\u624b\u4f5c\u696d\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u3001\u30a8\u30e9\u30fc\u3092\u6e1b\u3089\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u65e2\u5b58\u306e\u30b7\u30b9\u30c6\u30e0\u3084\u30c4\u30fc\u30eb\u3068\u7d71\u5408\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u4e00\u5143\u5316\u3057\u3066\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5f37\u5316\u3002<\/li>\n\n\n\n<li>\u30dc\u30c8\u30eb\u30cd\u30c3\u30af\u3092\u7279\u5b9a\u3057\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u6700\u9069\u5316\u3059\u308b\u305f\u3081\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u6d1e\u5bdf\u3068\u5206\u6790\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">03.\u30b3\u30b9\u30c8\u524a\u6e1b\u3068\u30ea\u30bd\u30fc\u30b9\u306e\u6700\u9069\u5316<\/h3>\n\n<ul>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u306b\u304a\u3051\u308b\u624b\u4f5c\u696d\u306e\u5fc5\u8981\u6027\u3092\u6e1b\u3089\u3059\u3053\u3068\u3067\u3001\u4eba\u4ef6\u8cbb\u3092\u524a\u6e1b\u3002<\/li>\n\n\n\n<li>\u4eba\u7684\u8cc7\u6e90\u3092\u3088\u308a\u4fa1\u5024\u306e\u9ad8\u3044\u30bf\u30b9\u30af\u306b\u518d\u914d\u5206\u3059\u308b\u3053\u3068\u3067\u3001\u8cc7\u6e90\u914d\u5206\u3092\u6700\u9069\u5316\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u5927\u898f\u6a21\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306e\u7dad\u6301\u306b\u4f34\u3046\u30aa\u30fc\u30d0\u30fc\u30d8\u30c3\u30c9\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3002<\/li>\n\n\n\n<li>\u5408\u7406\u5316\u3055\u308c\u305f\u30d7\u30ed\u30bb\u30b9\u3068\u81ea\u52d5\u5316\u306e\u52b9\u7387\u5316\u306b\u3088\u308a\u3001\u904b\u7528\u30b3\u30b9\u30c8\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u6295\u8cc7\u52b9\u679c\u3092\u6700\u5927\u5316\u3057\u3001\u7121\u99c4\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u308b\u3053\u3068\u3067\u3001ROI\u3092\u6539\u5584\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">04.\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u62e1\u5927<\/h3>\n\n<ul>\n<li>\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3001\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u5275\u9020\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u88fd\u54c1\u306e\u63a8\u5968\u3001\u60c5\u5831\u3001\u30aa\u30d5\u30a1\u30fc\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u597d\u307f\u3084\u884c\u52d5\u306b\u57fa\u3065\u3044\u3066\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306e\u3088\u3046\u306a\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u306a\u6a5f\u80fd\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5f37\u5316\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3084\u55dc\u597d\u3092\u719f\u77e5\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u652f\u6301\u3092\u9ad8\u3081\u308b\u3002<\/li>\n\n\n\n<li>\u9069\u5207\u304b\u3064\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u30ea\u30d4\u30fc\u30c8\u8cfc\u5165\u3068\u9577\u671f\u7684\u306a\u95a2\u4fc2\u3092\u4fc3\u9032\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">05.\u7af6\u4e89\u512a\u4f4d\u6027\u3068\u5dee\u5225\u5316<\/h3>\n\n<ul>\n<li>\u4f01\u696d\u3092\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3068\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u4f4d\u7f6e\u3065\u3051\u308b\u3002<\/li>\n\n\n\n<li>\u7af6\u5408\u4ed6\u793e\u3068\u6bd4\u8f03\u3057\u3066\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u30d6\u30e9\u30f3\u30c9\u3092\u5dee\u5225\u5316\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u4e00\u8cab\u3057\u305f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u901a\u3058\u3066\u3001\u30d6\u30e9\u30f3\u30c9\u30fb\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u4fe1\u983c\u3092\u7bc9\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u7a4d\u6975\u7684\u306a\u53e3\u30b3\u30df\u3084\u7d39\u4ecb\u306b\u3088\u3063\u3066\u65b0\u898f\u9867\u5ba2\u3092\u7372\u5f97\u3057\u3001\u65e2\u5b58\u9867\u5ba2\u3092\u7dad\u6301\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u81ea\u52d5\u5316\u30c4\u30fc\u30eb<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u30fb\u30c4\u30fc\u30eb\u306f\u3001\u4eba\u5de5\u77e5\u80fd\u3084\u81ea\u52d5\u5316\u306a\u3069\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u4f7f\u7528\u3057\u3066\u3001\u4f01\u696d\u3068\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u3092\u6539\u5584\u3059\u308b\u3002\u305d\u306e\u76ee\u7684\u306f\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u7269\u4e8b\u3092\u3088\u308a\u30b9\u30e0\u30fc\u30ba\u306b\u3057\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u3088\u308a\u3088\u304f\u7406\u89e3\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3060\u3002 <\/p>\n\n<p>\u3053\u308c\u3089\u306e\u30c4\u30fc\u30eb\u306f\u3001\u4f01\u696d\u304c\u53cd\u5fa9\u7684\u306a\u30bf\u30b9\u30af\u3092\u81ea\u52d5\u5316\u3057\u3001\u8cb4\u91cd\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u304c\u3088\u308a\u5186\u6ed1\u306b\u904b\u55b6\u3055\u308c\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002   <\/p>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u652f\u63f4\u3057\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u3088\u308a\u8fc5\u901f\u304b\u3064\u52b9\u7387\u7684\u306b\u3059\u308b\u305f\u3081\u306b\u3001\u69d8\u3005\u306aCX\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u304c\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u691c\u8a0e\u3059\u3079\u304d\u91cd\u8981\u306a\u30c4\u30fc\u30eb\u3092\u3044\u304f\u3064\u304b\u7d39\u4ecb\u3059\u308b\uff1a <\/p>\n\n<h3 class=\"wp-block-heading\">1.\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u81ea\u52d5\u5316<\/h3>\n\n<p>\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u306f\u3001\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6\u3068\u5206\u6790\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u7c21\u7d20\u5316\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30c4\u30fc\u30eb\u306f\u3001\u8cb4\u91cd\u306a\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3057\u3001\u30c7\u30fc\u30bf\u99c6\u52d5\u578b\u306e\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3044\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 <\/p>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u306b\u304a\u3044\u3066\u3001\u3053\u308c\u3089\u306e\u30c4\u30fc\u30eb\u304c\u3069\u306e\u3088\u3046\u306b\u6a5f\u80fd\u3059\u308b\u306e\u304b\u3092\u7d39\u4ecb\u3057\u3088\u3046\uff1a<\/p>\n\n<ul>\n<li>\u69d8\u3005\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3057\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u4fc3\u3059\u3002<\/li>\n\n\n\n<li>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30c7\u30fc\u30bf\u3092\u96c6\u8a08\u3057\u3001\u6539\u5584\u306e\u305f\u3081\u306e\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u3092\u751f\u307f\u51fa\u3059\u3002<\/li>\n\n\n\n<li>\u7d99\u7d9a\u7684\u306a\u6700\u9069\u5316\u306e\u305f\u3081\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u3092\u7d44\u307f\u8fbc\u3080\u3002<\/li>\n<\/ul>\n\n<p>\u3042\u308b\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u4f1a\u793e\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u30a2\u30d7\u30ea\u5185\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u30e1\u30fc\u30eb\u3067\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u901a\u3058\u3066\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u50be\u5411\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u540c\u793e\u306f\u88fd\u54c1\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u4f55\u304c\u3067\u304d\u308b\u304b\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002\u305d\u3057\u3066\u3001\u9867\u5ba2\u3092\u3088\u308a\u6e80\u8db3\u3055\u305b\u308b\u305f\u3081\u306e\u6539\u5584\u306b\u96c6\u4e2d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002  <\/p>\n\n<p>QuestionPro\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u81ea\u52d5\u4f5c\u6210\u30fb\u914d\u5e03\u3057\u3001\u56de\u7b54\u3092\u53ce\u96c6\u3057\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5206\u6790\u3067\u304d\u308b\u3001\u4eba\u6c17\u306e\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u3067\u3059\u3002QuestionPro\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u8cb4\u91cd\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53ce\u96c6\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">2.\u901a\u77e5\u306e\u81ea\u52d5\u5316<\/h3>\n\n<p>\u901a\u77e5\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u306f\u3001\u9867\u5ba2\u96e2\u308c\u306b\u5bfe\u51e6\u3059\u308b\u4e0a\u3067\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30c4\u30fc\u30eb\u3092\u4f7f\u3048\u3070\u3001\u96e2\u8131\u3057\u305d\u3046\u306a\u9867\u5ba2\u306b\u81ea\u52d5\u7684\u306b\u901a\u77e5\u3092\u9001\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u9867\u5ba2\u3092\u547c\u3073\u623b\u3057\u3001\u89e3\u7d04\u7387\u3092\u4e0b\u3052\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 <\/p>\n\n<p>\u3053\u3053\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u306b\u304a\u3051\u308b\u901a\u77e5\u81ea\u52d5\u5316\u306e\u4ed5\u7d44\u307f\u306b\u3064\u3044\u3066\u8aac\u660e\u3059\u308b\uff1a<\/p>\n\n<ul>\n<li>\u30c7\u30fc\u30bf\u5206\u6790\u3084\u4e88\u6e2c\u30c4\u30fc\u30eb\u3092\u4f7f\u3063\u3066\u3001\u3088\u308a\u7a4d\u6975\u7684\u306b\u95a2\u4e0e\u3059\u308b\u5fc5\u8981\u306e\u3042\u308b\u65e2\u5b58\u9867\u5ba2\u3092\u898b\u3064\u3051\u308b\u3002<\/li>\n\n\n\n<li>\u624b\u4f5c\u696d\u306a\u3057\u3067\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30c6\u30ad\u30b9\u30c8\u30e1\u30c3\u30bb\u30fc\u30b8\u3001\u307e\u305f\u306f\u30a2\u30d7\u30ea\u306e\u901a\u77e5\u3092\u901a\u3058\u3066\u3001\u3053\u308c\u3089\u306e\u9867\u5ba2\u306b\u30a2\u30e9\u30fc\u30c8\u3092\u9001\u4fe1\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u79c1\u305f\u3061\u306f\u3001\u304a\u5ba2\u69d8\u304c\u4ee5\u524d\u3069\u306e\u3088\u3046\u306b\u884c\u52d5\u3057\u305f\u304b\u3001\u4f55\u304c\u597d\u304d\u304b\u3001\u3069\u306e\u3088\u3046\u306b\u3084\u308a\u53d6\u308a\u3057\u305f\u304b\u306b\u3088\u3063\u3066\u30a2\u30e9\u30fc\u30c8\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3001\u3088\u308a\u6709\u7528\u306a\u30a2\u30e9\u30fc\u30c8\u306b\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p>\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30fb\u30d9\u30fc\u30b9\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u4f1a\u793e\u306f\u3001\u901a\u77e5\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u3092\u4f7f\u3063\u3066\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305fE\u30e1\u30fc\u30eb\u3092\u9867\u5ba2\u306b\u81ea\u52d5\u9001\u4fe1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002\u3053\u308c\u3089\u306e\u30e1\u30fc\u30eb\u306f\u3001\u65b0\u6a5f\u80fd\u3092\u7d39\u4ecb\u3057\u305f\u308a\u3001\u5272\u5f15\u3092\u63d0\u4f9b\u3057\u305f\u308a\u3001\u9867\u5ba2\u304c\u3088\u308a\u95a2\u4e0e\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u7406\u7531\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6c42\u3081\u305f\u308a\u3059\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">3.\u96fb\u5b50\u30e1\u30fc\u30eb\u306e\u81ea\u52d5\u5316<\/h3>\n\n<p>E\u30e1\u30fc\u30eb\u306e\u81ea\u52d5\u5316\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u9375\u3067\u3059\u3002\u624b\u4f5c\u696d\u306a\u3057\u3067\u9867\u5ba2\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u9001\u4fe1\u3057\u3001\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3057\u3001\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u3092\u5171\u6709\u3057\u3001\u4fa1\u5024\u3042\u308b\u60c5\u5831\u3092\u52b9\u7387\u7684\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002   <\/p>\n\n<p>\u3053\u3053\u3067\u306f\u3001E\u30e1\u30fc\u30eb\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u306e\u4ed5\u7d44\u307f\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\uff1a<\/p>\n\n<ul>\n<li>\u30e1\u30fc\u30eb\u306e\u958b\u5c01\u7387\u3084\u30af\u30ea\u30c3\u30af\u7387\u3092\u8ffd\u8de1\u3057\u3001\u30e1\u30fc\u30eb\u306e\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u6e2c\u5b9a\u3002<\/li>\n\n\n\n<li>\u30e1\u30fc\u30eb\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u6700\u9069\u5316\u3057\u3001\u52b9\u679c\u3092\u9ad8\u3081\u308b\u305f\u3081\u306eA\/B\u30c6\u30b9\u30c8\u306e\u5b9f\u65bd\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u884c\u52d5\u3084\u30c8\u30ea\u30ac\u30fc\u306b\u57fa\u3065\u3044\u305f\u81ea\u52d5\u30e1\u30fc\u30eb\u30d5\u30ed\u30fc\u306e\u5c0e\u5165\u3002<\/li>\n<\/ul>\n\n<p>\u30aa\u30f3\u30e9\u30a4\u30f3\u30b7\u30e7\u30c3\u30d7\u3067\u4f1a\u54e1\u767b\u9332\u3092\u3059\u308b\u3068\u3001\u521d\u56de\u8cfc\u5165\u6642\u306b\u7279\u5225\u5272\u5f15\u30b3\u30fc\u30c9\u3092\u8a18\u8f09\u3057\u305f\u30a6\u30a7\u30eb\u30ab\u30e0\u30e1\u30fc\u30eb\u3092\u53d7\u3051\u53d6\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3082\u3057\u3001\u8cfc\u5165\u305b\u305a\u306b\u30ab\u30fc\u30c8\u3092\u653e\u68c4\u3057\u305f\u5834\u5408\u306f\u3001\u30e1\u30fc\u30eb\u81ea\u52d5\u9001\u4fe1\u30c4\u30fc\u30eb\u304b\u3089\u518d\u5ea6\u30e1\u30fc\u30eb\u3092\u9001\u4fe1\u3057\u307e\u3059\u3002 <\/p>\n\n<p>\u3053\u306e\u30e1\u30fc\u30eb\u3067\u306f\u3001\u30ab\u30fc\u30c8\u306b\u5165\u308c\u305f\u307e\u307e\u306b\u306a\u3063\u3066\u3044\u308b\u5546\u54c1\u3092\u601d\u3044\u51fa\u3055\u305b\u3001\u8cfc\u5165\u624b\u7d9a\u304d\u3092\u6e08\u307e\u305b\u308b\u3088\u3046\u624b\u52a9\u3051\u3092\u3057\u305f\u308a\u3001\u5272\u5f15\u3092\u63d0\u6848\u3057\u305f\u308a\u3057\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">4.\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/h3>\n\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5373\u5ea7\u306b\u89aa\u5207\u306a\u56de\u7b54\u3092\u63d0\u4f9b\u3057\u3001\u521d\u671f\u30ea\u30af\u30a8\u30b9\u30c8\u3084\u7c21\u5358\u306a\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u81ea\u52d5\u5316\u3059\u308b\u305f\u3081\u3001\u73fe\u4ee3\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3044\u3066\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002\u305d\u306e\u4ed5\u7d44\u307f\u306f\u6b21\u306e\u3068\u304a\u308a\u3067\u3059\uff1a <\/p>\n\n<ul>\n<li>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u5373\u5ea7\u306b\u9867\u5ba2\u652f\u63f4\u3092\u63d0\u4f9b\u3057\u3001\u5f85\u3061\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3066\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u4eba\u9593\u306e\u4f1a\u8a71\u3092\u30b7\u30df\u30e5\u30ec\u30fc\u30c8\u3057\u3001\u3088\u308a\u9b45\u529b\u7684\u3067\u81ea\u7136\u306a\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u95b2\u89a7\u5c65\u6b74\u306b\u57fa\u3065\u3044\u3066\u3001\u95a2\u9023\u3059\u308b\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3001\u30ea\u30bd\u30fc\u30b9\u3092\u63d0\u6848\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">5.\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u81ea\u52d5\u5316<\/h3>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u3092\u5186\u6ed1\u306b\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u52b9\u7387\u3092\u9ad8\u3081\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002AI\u6280\u8853\u3092\u4f7f\u7528\u3057\u305f\u3053\u308c\u3089\u306e\u30c4\u30fc\u30eb\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u6539\u5584\u3057\u3001\u8cea\u554f\u3084\u554f\u984c\u3092\u8fc5\u901f\u306b\u89e3\u6c7a\u3057\u307e\u3059\u3002 <\/p>\n\n<p>\u5f7c\u3089\u304c\u3069\u306e\u3088\u3046\u306b\u3057\u3066\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u751f\u307f\u51fa\u3059\u306e\u304b\u3092\u898b\u3066\u307f\u3088\u3046\uff1a<\/p>\n\n<ul>\n<li>\u9867\u5ba2\u5c65\u6b74\u3068\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306b\u57fa\u3065\u3044\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u63d0\u6848\u3092\u63d0\u4f9b\u3002<\/li>\n\n\n\n<li>AI\u3092\u642d\u8f09\u3057\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u30d0\u30fc\u30c1\u30e3\u30eb\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3092\u901a\u3058\u3066\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u5206\u6790\u3057\u3001\u30d1\u30bf\u30fc\u30f3\u3084\u50be\u5411\u3092\u7279\u5b9a\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u3088\u304f\u3042\u308b\u8cea\u554f\u3092\u6301\u3064\u9867\u5ba2\u5411\u3051\u306b\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30fb\u30aa\u30d7\u30b7\u30e7\u30f3\u3068\u30ca\u30ec\u30c3\u30b8\u30fb\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3092\u63d0\u4f9b\u3002<\/li>\n<\/ul>\n\n<p>\u96fb\u6c17\u901a\u4fe1\u4e8b\u696d\u8005\u306f\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u30fb\u30c4\u30fc\u30eb\u3092\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u5206\u6790\u3057\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306b\u95a2\u9023\u3059\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u81ea\u52d5\u5316\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u6848\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30b3\u30fc\u30eb\u89e3\u6c7a\u6642\u9593\u304c\u77ed\u7e2e\u3055\u308c\u3001\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u5168\u4f53\u304c\u5411\u4e0a\u3059\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">6.\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3068\u30d7\u30ed\u30d5\u30a1\u30a4\u30ea\u30f3\u30b0\u306e\u81ea\u52d5\u5316<\/h3>\n\n<p>\u81ea\u52d5\u5316\u3055\u308c\u305f\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3068\u30d7\u30ed\u30d5\u30a1\u30a4\u30ea\u30f3\u30b0\u30fb\u30c4\u30fc\u30eb\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u3092\u5206\u985e\u3057\u3001\u5404\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u5408\u3063\u305f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u751f\u307f\u51fa\u3059\u306e\u306b\u5f79\u7acb\u3064\u3002\u3053\u308c\u3089\u306e\u30c4\u30fc\u30eb\u306f\u3001\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3001\u8ce2\u3044\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u4f7f\u7528\u3057\u3066\u3001\u9867\u5ba2\u306e\u5171\u901a\u70b9\u3092\u767a\u898b\u3057\u307e\u3059\u3002 <\/p>\n\n<p>\u3053\u3053\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u3088\u308a\u826f\u3044\u3082\u306e\u306b\u3059\u308b\u305f\u3081\u306e\u65b9\u6cd5\u3092\u7d39\u4ecb\u3059\u308b\uff1a<\/p>\n\n<ul>\n<li>\u5e74\u9f62\u3001\u884c\u52d5\u3001\u8208\u5473\u306b\u57fa\u3065\u3044\u3066\u9867\u5ba2\u3092\u81ea\u52d5\u7684\u306b\u30b0\u30eb\u30fc\u30d7\u306b\u5206\u3051\u308b\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u30b0\u30eb\u30fc\u30d7\u3054\u3068\u306b\u8a73\u7d30\u306a\u30d7\u30ed\u30d5\u30a3\u30fc\u30eb\u3084\u30da\u30eb\u30bd\u30ca\u3092\u4f5c\u6210\u3057\u3001\u5f7c\u3089\u306e\u597d\u304d\u5acc\u3044\u3092\u3088\u308a\u3088\u304f\u7406\u89e3\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u5404\u30b0\u30eb\u30fc\u30d7\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30e1\u30c3\u30bb\u30fc\u30b8\u3084\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u9001\u4fe1\u3057\u3001\u7279\u5b9a\u306e\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<p>\u5c0f\u58f2\u30c1\u30a7\u30fc\u30f3\u306f\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3092\u5229\u7528\u3057\u3066\u3001\u8cfc\u8cb7\u5c65\u6b74\u3084\u55dc\u597d\u306b\u57fa\u3065\u3044\u3066\u8cb7\u3044\u7269\u5ba2\u3092\u5206\u985e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u3084\u30ec\u30b3\u30e1\u30f3\u30c7\u30fc\u30b7\u30e7\u30f3\u3067\u7279\u5b9a\u306e\u30bb\u30b0\u30e1\u30f3\u30c8\u3092\u30bf\u30fc\u30b2\u30c3\u30c8\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">\u306a\u305cQuestionPro CX\u3092CX\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u306b\u4f7f\u7528\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u306e\u3067\u3059\u304b\uff1f<\/h2>\n\n<p>QuestionPro CX\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u3092\u81ea\u52d5\u5316\u30fb\u5f37\u5316\u3059\u308b\u5f37\u529b\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u9ad8\u5ea6\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u3001AI\u4e3b\u5c0e\u306e\u5206\u6790\u3001\u81ea\u52d5\u5fdc\u7b54\u30c4\u30fc\u30eb\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u53ce\u96c6\u3001\u7406\u89e3\u3001\u884c\u52d5\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306aCRM\u7d71\u5408\u3001\u62e1\u5f35\u53ef\u80fd\u306a\u8a2d\u8a08\u306a\u3069\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001QuestionPro CX\u306f\u3001\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5404\u30b9\u30c6\u30fc\u30b8\u3092\u52b9\u7387\u7684\u304b\u3064\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306b\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/QuestionPro-CX-4.jpg\" alt=\"\"\/><\/figure>\n\n<ul>\n<li><strong>\u5305\u62ec\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6<\/strong>\uff1a\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\uff08\u30a2\u30f3\u30b1\u30fc\u30c8\u3001\u30a6\u30a7\u30d6\u3001\u30e2\u30d0\u30a4\u30eb\uff09\u3067\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3067\u304d\u308b\u305f\u3081\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5bb9\u6613\u306b\u628a\u63e1\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>AI\u3092\u6d3b\u7528\u3057\u305f\u5206\u6790<\/strong>\uff1aAI\u3092\u4f7f\u7528\u3057\u3066\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5206\u6790\u3057\u3001\u30c8\u30ec\u30f3\u30c9\u3001\u611f\u60c5\u3001\u91cd\u8981\u306a\u554f\u984c\u3092\u691c\u51fa\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u81ea\u52d5\u30a2\u30e9\u30fc\u30c8\u3068\u30a2\u30af\u30b7\u30e7\u30f3<\/strong>\uff1a\u5426\u5b9a\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u5bfe\u3057\u3066\u81ea\u52d5\u7684\u306b\u30a2\u30e9\u30fc\u30c8\u3092\u9001\u4fe1\u3057\u3001\u8fc5\u901f\u306a\u5bfe\u5fdc\u3092\u53ef\u80fd\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u7a4d\u6975\u7684\u306a\u554f\u984c\u89e3\u6c7a\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9<\/strong>\uff1a\u610f\u601d\u6c7a\u5b9a\u306b\u5fc5\u8981\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6307\u6a19\u3068\u50be\u5411\u3092\u8868\u793a\u3059\u308b\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u64cd\u4f5c\u3057\u3084\u3059\u3044\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30c3\u30d4\u30f3\u30b0\u306e\u5f37\u5316<\/strong>\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u30c7\u30fc\u30bf\u3067\u30de\u30c3\u30d4\u30f3\u30b0\u3057\u3001\u5404\u30b9\u30c6\u30fc\u30b8\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3057\u6700\u9069\u5316\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p>QuestionPro CX\u306f\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6\u3001\u5206\u6790\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u3088\u308a\u8fc5\u901f\u304b\u3064\u6d1e\u5bdf\u7684\u306a\u3082\u306e\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u81ea\u52d5\u5316\u3068\u5411\u4e0a\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u7d50\u8ad6<\/h2>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\uff08CXA\uff09\u306f\u3001\u4eca\u65e5\u306e\u30d3\u30b8\u30cd\u30b9\u306e\u3042\u308a\u65b9\u3092\u5927\u304d\u304f\u5909\u3048\u307e\u3059\u3002CXA\u3092\u5229\u7528\u3059\u308b\u4f01\u696d\u306f\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u6539\u5584\u3057\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u3057\u3001\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 <\/p>\n\n<p>CX\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u9867\u5ba2\u306b\u5408\u308f\u305b\u305f\u30b9\u30e0\u30fc\u30ba\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3001\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u95a2\u4fc2\u3092\u3088\u308a\u5f37\u56fa\u306a\u3082\u306e\u306b\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u308b\u3002\u30d3\u30b8\u30cd\u30b9\u304c\u30c7\u30b8\u30bf\u30eb\u5316\u3055\u308c\u308b\u306b\u3064\u308c\u3001CXA\u3092\u6700\u512a\u5148\u4e8b\u9805\u3068\u3059\u308b\u3053\u3068\u306f\u3001\u4eca\u65e5\u306e\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u305f\u3081\u306b\u6975\u3081\u3066\u91cd\u8981\u3067\u3059\u3002 <\/p>\n\n<p>QuestionPro\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002QuestionPro\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30ea\u30b9\u30cb\u30f3\u30b0\u306a\u3069\u306e\u30bf\u30b9\u30af\u3092\u81ea\u52d5\u5316\u3057\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u52b9\u7387\u7684\u306b\u6574\u7406\u3067\u304d\u307e\u3059\u3002\u3064\u307e\u308a\u3001\u8cb4\u91cd\u306a\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u6539\u5584\u3057\u3001\u9867\u5ba2\u96e2\u308c\u3092\u6e1b\u3089\u3059\u305f\u3081\u306e\u6d1e\u5bdf\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u3068\u306e\u3064\u306a\u304c\u308a\u3092\u81ea\u52d5\u5316\u3057\u305f\u3044\u306a\u3089\u3001QuestionPro\u304b\u3089\u59cb\u3081\u307e\u3057\u3087\u3046\u3002   <\/p>\n\n<p><\/p><p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"> <button>\u3082\u3063\u3068\u8a73\u3057\u304f<\/button> <\/a> <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=blog\" target=\"_blank\" rel=\"noopener\"> <button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button> <\/a><\/p>\n\n<h2 class=\"wp-block-heading has-text-align-center\">\u3088\u304f\u3042\u308b\u8cea\u554f (FAQ)<\/h2>\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1730437152856\"><strong class=\"schema-faq-question\">Q1: \u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u304a\u3051\u308b\u81ea\u52d5\u5316\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/strong> <p class=\"schema-faq-answer\">\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u304a\u3051\u308b\u81ea\u52d5\u5316\u3068\u306f\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u5229\u7528\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u901a\u3058\u3066\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5408\u7406\u5316\u30fb\u5f37\u5316\u3057\u3001\u52b9\u7387\u6027\u3068\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3067\u3042\u308b\u3002<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1730437170285\"><strong class=\"schema-faq-question\">Q2: \u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u306e\u81ea\u52d5\u5316\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/strong> <p class=\"schema-faq-answer\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b1\u30a2\u306e\u81ea\u52d5\u5316\u306f\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u30c4\u30fc\u30eb\u3084\u30b7\u30b9\u30c6\u30e0\u3092\u4f7f\u7528\u3057\u3066\u3001\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u5bfe\u5fdc\u3084\u554f\u984c\u306e\u89e3\u6c7a\u306a\u3069\u3001\u624b\u4f5c\u696d\u306b\u3088\u308b\u4ecb\u5165\u306a\u3057\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u30bf\u30b9\u30af\u3092\u51e6\u7406\u3059\u308b\u3002<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1730437206933\"><strong class=\"schema-faq-question\">Q3: CX\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/strong> <p class=\"schema-faq-answer\">CX\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u30d7\u30ed\u30bb\u30b9\u3068AI\u4e3b\u5c0e\u306e\u30c4\u30fc\u30eb\u306b\u3088\u3063\u3066\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3084\u4f53\u9a13\u3092\u7ba1\u7406\u30fb\u6700\u9069\u5316\u3059\u308b\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3042\u308b\u3002<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1730437220453\"><strong class=\"schema-faq-question\">Q4: \u9867\u5ba2\u81ea\u52d5\u5316\u30eb\u30fc\u30eb\u306e3\u3064\u306e\u4e3b\u8981\u90e8\u5206\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/strong> <p class=\"schema-faq-answer\">\u9867\u5ba2\u81ea\u52d5\u5316\u30eb\u30fc\u30eb\u306e3\u3064\u306e\u4e3b\u8981\u90e8\u5206\u306f\u3001\u81ea\u52d5\u5fdc\u7b54\uff08\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306a\u3069\uff09\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\uff08\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306a\u3069\uff09\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u81ea\u52d5\u5316\uff08\u30bf\u30b9\u30af\u7ba1\u7406\u306a\u3069\uff09\u3067\u3042\u308b\u3002<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u81ea\u52d5\u5316\u306f\u3001 [&hellip;]<\/p>\n","protected":false},"author":171,"featured_media":859996,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1194],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u81ea\u52d5\u5316\uff1a\u5b9a\u7fa9\u3001\u8981\u7d20\u3001\u30c4\u30fc\u30eb<\/title>\n<meta name=\"description\" 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