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class=\"wp-block-heading\">\u9069\u5fdc\u6027\u3068\u62e1\u5f35\u6027\uff1a<\/h3>\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u5909\u5316\u3059\u308b\u9867\u5ba2\u30cb\u30fc\u30ba\u3084\u30d3\u30b8\u30cd\u30b9\u8981\u4ef6\u306b\u9069\u5fdc\u3059\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u5b63\u7bc0\u7684\u306a\u30d4\u30fc\u30af\u6642\u306e\u901a\u8a71\u91cf\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u898f\u6a21\u3092\u62e1\u5927\u3059\u308b\u5834\u5408\u3067\u3082\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3084\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30a2\u30d7\u30ea\u306a\u3069\u306e\u65b0\u3057\u3044\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u3092\u7d71\u5408\u3059\u308b\u5834\u5408\u3067\u3082\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u9032\u5316\u3059\u308b\u9700\u8981\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u67d4\u8edf\u6027\u3068\u62e1\u5f35\u6027\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3068\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3<\/h3>\n\n<p>\u30c7\u30fc\u30bf\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3068\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306b\u95a2\u3059\u308b\u898f\u5236\u304c\u5f37\u5316\u3055\u308c\u308b\u4e2d\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u696d\u754c\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3078\u306e\u6e96\u62e0\u3092\u78ba\u4fdd\u3057\u3001\u6a5f\u5bc6\u6027\u306e\u9ad8\u3044\u9867\u5ba2\u60c5\u5831\u3092\u4fdd\u8b77\u3059\u308b\u4e0a\u3067\u6975\u3081\u3066\u91cd\u8981\u3067\u3059\u3002\u6697\u53f7\u5316\u3001\u30a2\u30af\u30bb\u30b9\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u30c4\u30fc\u30eb\u306a\u3069\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u6a5f\u80fd\u306f\u3001\u4f01\u696d\u304c\u30c7\u30fc\u30bf\u3092\u4fdd\u8b77\u3057\u3001\u30ea\u30b9\u30af\u3092\u8efd\u6e1b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 <\/p>\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u5bfe\u8a71\u3092\u6700\u9069\u5316\u3057\u3001\u696d\u52d9\u3092\u5408\u7406\u5316\u3057\u3001\u307e\u3059\u307e\u3059\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306b\u306a\u308b\u5e02\u5834\u3067\u512a\u4f4d\u306b\u7acb\u3061\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u6226\u7565\u7684\u306a\u8cc7\u7523\u3067\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">21 \u30d9\u30b9\u30c8\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u4f53\u9a13\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/h2>\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u69d8\u3005\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30fb\u30c1\u30e3\u30cd\u30eb\u306b\u304a\u3051\u308b\u4f01\u696d\u3068\u9867\u5ba2\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u3084\u308a\u53d6\u308a\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u5408\u7406\u5316\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u52b9\u7387\u3092\u9ad8\u3081\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u8a2d\u8a08\u3055\u308c\u305f\u591a\u304f\u306e\u4e3b\u8981\u6a5f\u80fd\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">1.\u30af\u30a8\u30b9\u30c1\u30e7\u30f3\u30d7\u30ed<\/h3>\n\n<p>QuestionPro\u306f\u3001\u5305\u62ec\u7684\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u63d0\u4f9b\u3057\u3001\u4f01\u696d\u304c\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u308f\u305f\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u52b9\u7387\u7684\u306b\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30b5\u30dd\u30fc\u30c8\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u3001\u304a\u3088\u3073\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306e\u9ad8\u5ea6\u306a\u8abf\u67fb\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u9867\u5ba2\u3068\u3064\u306a\u304c\u308b\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30fb\u30b5\u30dd\u30fc\u30c8\u3002<\/li>\n\n\n\n<li>\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u306e\u305f\u3081\u306e\u5206\u6790\u304a\u3088\u3073\u30ec\u30dd\u30fc\u30c8\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>\u3055\u307e\u3056\u307e\u306a\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3002<\/li>\n\n\n\n<li>CRM\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u30aa\u30d7\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u696d\u52d9\u3092\u5408\u7406\u5316\u3002<\/li>\n\n\n\n<li>\u81ea\u52d5\u5316\u6a5f\u80fd\u306b\u3088\u308a\u3001\u52b9\u7387\u3092\u6539\u5584\u3057\u3001\u624b\u4f5c\u696d\u3092\u524a\u6e1b\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3092\u52b9\u679c\u7684\u306b\u4f7f\u7528\u3059\u308b\u306b\u306f\u3001\u3088\u308a\u591a\u304f\u306e\u52b4\u529b\u3068\u30ea\u30bd\u30fc\u30b9\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30d0\u30b0\u3084\u4e0d\u5177\u5408\u304c\u767a\u751f\u3059\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a<\/strong>\u6700\u3082\u4e00\u822c\u7684\u306a\u30d7\u30e9\u30f3\u306f\u6708\u984d99\u30c9\u30eb\u304b\u3089\u3067\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u5bfe\u5fdc\u3057\u305f\u4fa1\u683c\u5e2f\u304c\u7528\u610f\u3055\u308c\u3066\u3044\u308b\u3002 \u7279\u5b9a\u306e\u30cb\u30fc\u30ba\u3092\u304a\u6301\u3061\u306e\u4f01\u696d\u69d8\u306b\u306f\u3001\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u30aa\u30d7\u30b7\u30e7\u30f3\u3082\u3054\u7528\u610f\u3057\u3066\u304a\u308a\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">2.\u30bc\u30f3\u30c7\u30b9\u30af<\/h3>\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u6709\u540d\u306aZendesk\u306f\u3001\u5805\u7262\u306a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u81ea\u793e\u88fd\u54c1\u306b\u7d71\u5408\u3057\u3066\u3044\u307e\u3059\u3002\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30b5\u30dd\u30fc\u30c8\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u3001\u767a\u5238\u30b7\u30b9\u30c6\u30e0\u3001\u69d8\u3005\u306a\u30d3\u30b8\u30cd\u30b9\u30c4\u30fc\u30eb\u3068\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u306b\u307e\u305f\u304c\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u7ba1\u7406\u3059\u308b\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30b5\u30dd\u30fc\u30c8\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u6574\u7406\u3057\u3001\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u308b\u305f\u3081\u306e\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u3002<\/li>\n\n\n\n<li>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306e\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3002<\/li>\n\n\n\n<li>\u30c1\u30fc\u30e0\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u554f\u984c\u89e3\u6c7a\u306e\u305f\u3081\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u8ffd\u8de1\u306e\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3068\u30ec\u30dd\u30fc\u30c8\u3002<\/li>\n\n\n\n<li>\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306e\u7d71\u5408\u6a5f\u80fd\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3092\u8a2d\u5b9a\u3059\u308b\u7ba1\u7406\u8005\u306e\u5b66\u7fd2\u66f2\u7dda\u304c\u6025\u3067\u3042\u308b\u3053\u3068\u3002<\/li>\n\n\n\n<li>SMS\u3084\u97f3\u58f0\u901a\u8a71\u306e\u3088\u3046\u306a\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u306f\u9650\u3089\u308c\u3066\u3044\u308b\u3002<\/li>\n\n\n\n<li>\u7279\u5b9a\u306eCRM\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u8907\u96d1\u306a\u7d71\u5408\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u4fa1\u683c\u306f\u3001Support Suite\u306e\u5834\u5408\u30011\u30e6\u30fc\u30b6\u30fc\u3042\u305f\u308a\u6708\u984d\u7d045\u30c9\u30eb\u304b\u308919\u30c9\u30eb\u3067\u3001Chat\u3001Talk\u3001Explore\u306a\u3069\u306e\u4ed6\u306e\u6a5f\u80fd\u306b\u306f\u8ffd\u52a0\u6599\u91d1\u304c\u304b\u304b\u308a\u307e\u3059\u3002\u5927\u4f01\u696d\u5411\u3051\u306b\u306f\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u3082\u7528\u610f\u3055\u308c\u3066\u3044\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">3.\u30b8\u30a7\u30cd\u30b7\u30b9<\/h3>\n\n<p>\u30b8\u30a7\u30cd\u30b7\u30b9\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30c8\u30c3\u30d7\u30fb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30d7\u30ed\u30d0\u30a4\u30c0\u306e1\u3064\u3067\u3042\u308b\u3002\u540c\u793e\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u9ad8\u5ea6\u306a\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u6a5f\u80fd\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\u30c4\u30fc\u30eb\u3001AI\u4e3b\u5c0e\u306e\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>AI\u3092\u6d3b\u7528\u3057\u305f\u81ea\u52d5\u5316\u306b\u3088\u308a\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u30b5\u30dd\u30fc\u30c8\u3092\u5411\u4e0a\u3002<\/li>\n\n\n\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u306b\u3088\u308a\u3001\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3002<\/li>\n\n\n\n<li>\u30c7\u30fc\u30bf\u4e3b\u5c0e\u306e\u610f\u601d\u6c7a\u5b9a\u306e\u305f\u3081\u306e\u5305\u62ec\u7684\u306a\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8\u3002<\/li>\n\n\n\n<li>\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306e\u5897\u5927\u306b\u5bfe\u5fdc\u3059\u308b\u62e1\u5f35\u6027\u3002<\/li>\n\n\n\n<li>\u97f3\u58f0\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3092\u542b\u3080\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30fb\u30b5\u30dd\u30fc\u30c8\u3002<\/li>\n\n\n\n<li>CRM\u30b7\u30b9\u30c6\u30e0\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30c4\u30fc\u30eb\u3068\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u7d71\u4e00\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u9ad8\u3044\u521d\u671f\u8a2d\u5b9a\u8cbb\u7528\u3068\u7d99\u7d9a\u7684\u306a\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u8cbb\u7528\u3002<\/li>\n\n\n\n<li>\u9ad8\u5ea6\u306a\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30b9\u30c8\u30e9\u30c6\u30b8\u30fc\u306e\u7ba1\u7406\u3068\u8a2d\u5b9a\u304c\u8907\u96d1\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30fb\u30aa\u30d7\u30b7\u30e7\u30f3\u306f\u3001\u5c02\u7528\u306eIT\u30ea\u30bd\u30fc\u30b9\u3092\u5fc5\u8981\u3068\u3059\u308b\u5834\u5408\u304c\u3042\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a <\/strong>\u5404\u7d44\u7e54\u306e\u5177\u4f53\u7684\u306a\u30cb\u30fc\u30ba\u3068\u898f\u6a21\u306b\u5fdc\u3058\u305f\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u3092\u63d0\u4f9b\u3002 \u4fa1\u683c\u306f\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">4.Salesforce Service Cloud\uff1a<\/h3>\n\n<p>Salesforce Service Cloud \u306f CRM \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u4e00\u90e8\u3067\u3042\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306f\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u96fb\u8a71\u30b5\u30dd\u30fc\u30c8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306a\u3069\u3001\u591a\u69d8\u306a\u30c1\u30e3\u30cd\u30eb\u3067\u9867\u5ba2\u306b\u5408\u308f\u305b\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u3088\u308a\u826f\u3044\u6d1e\u5bdf\u306e\u305f\u3081\u306e\u5bfe\u8a71\u3068\u30c7\u30fc\u30bf\u306e\u7d71\u4e00\u3055\u308c\u305f\u30d3\u30e5\u30fc\u3002<\/li>\n\n\n\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u306e\u305f\u3081\u306eAI\u4e3b\u5c0e\u306e\u30b5\u30fc\u30d3\u30b9\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u52b9\u7387\u7684\u306a\u554f\u984c\u89e3\u6c7a\u306e\u305f\u3081\u306e\u30b1\u30fc\u30b9\u7ba1\u7406\u30c4\u30fc\u30eb<\/li>\n\n\n\n<li>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30fb\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306e<a href=\"https:\/\/www.questionpro.com\/blog\/knowledge-management-software\/\">\u30ca\u30ec\u30c3\u30b8\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/a>\u3002<\/li>\n\n\n\n<li>\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30c7\u30fc\u30bf\u30d5\u30ed\u30fc\u306e\u305f\u3081\u306eSalesforce CRM\u3068\u306e\u7d71\u5408\u3002<\/li>\n\n\n\n<li>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5916\u51fa\u5148\u3067\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u30e2\u30d0\u30a4\u30eb\u30a2\u30af\u30bb\u30b7\u30d3\u30ea\u30c6\u30a3\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u4e2d\u5c0f\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u30b3\u30b9\u30c8\u9ad8\u3002<\/li>\n\n\n\n<li>Salesforce\u4ee5\u5916\u306eCRM\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u306e\u8ab2\u984c\u3002<\/li>\n\n\n\n<li>\u9ad8\u5ea6\u306a\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u5bfe\u5fdc\u306f\u9650\u5b9a\u7684\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a <\/strong>\u5404\u7d44\u7e54\u306e\u5177\u4f53\u7684\u306a\u30cb\u30fc\u30ba\u3068\u898f\u6a21\u306b\u5fdc\u3058\u305f\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u3092\u63d0\u4f9b\u3002 \u4fa1\u683c\u306f\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">5.\u30c8\u30fc\u30af\u30c7\u30b9\u30af<\/h3>\n\n<p>Talkdesk\u306f\u3001\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u3092\u5f37\u5316\u3059\u308b\u305f\u3081\u306b\u4f5c\u3089\u308c\u305f\u30af\u30e9\u30a6\u30c9\u30cd\u30a4\u30c6\u30a3\u30d6\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3001CRM\u3068\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u52b9\u7387\u5316\u3057\u3001\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u67d4\u8edf\u6027\u3068\u62e1\u5f35\u6027\u3092\u5099\u3048\u305f\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3002<\/li>\n\n\n\n<li>\u52b9\u7387\u7684\u306a\u30b3\u30fc\u30eb\u30cf\u30f3\u30c9\u30ea\u30f3\u30b0\u306e\u305f\u3081\u306e\u9ad8\u5ea6\u306a\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u76e3\u8996\u306e\u305f\u3081\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8<\/li>\n\n\n\n<li>AI\u306b\u3088\u308b\u81ea\u52d5\u5316\u3067\u52b9\u7387\u3068\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3002<\/li>\n\n\n\n<li>CRM\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30c4\u30fc\u30eb\u3068\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u7d71\u4e00\u3055\u308c\u305f\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3092\u5b9f\u73fe\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3068IVR\u30aa\u30d7\u30b7\u30e7\u30f3\u3067\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u7279\u5b9a\u306e\u30ec\u30ac\u30b7\u30fc\u30b7\u30b9\u30c6\u30e0\u3084\u30cb\u30c3\u30c1\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u306e\u7d71\u5408\u5236\u9650\u3002<\/li>\n\n\n\n<li>\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3092\u5229\u7528\u3059\u308b\u306b\u306f\u3001\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u306e\u968e\u5c64\u3092\u8ffd\u52a0\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u3001\u30b3\u30b9\u30c8\u304c\u5897\u52a0\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u30a2\u30c3\u30d7\u30bf\u30a4\u30e0\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u7d99\u7d9a\u6027\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u4fe1\u983c\u6027\u306e\u554f\u984c\u304c\u767a\u751f\u3059\u308b\u3053\u3068\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>\u8907\u96d1\u306a\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u30fb\u30b7\u30ca\u30ea\u30aa\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30fb\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u5236\u9650\u3055\u308c\u308b\u3053\u3068\u304c\u3042\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u6599\u91d1\u306f\u30d9\u30fc\u30b7\u30c3\u30af\u30d7\u30e9\u30f3\u30671\u30e6\u30fc\u30b6\u30fc\u3042\u305f\u308a\u6708\u984d\u7d0485\u30c9\u30eb\u304b\u3089\u3067\u3001\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3084\u5927\u898f\u6a21\u306a\u30c1\u30fc\u30e0\u5411\u3051\u306b\u4e0a\u4f4d\u30d7\u30e9\u30f3\u304c\u7528\u610f\u3055\u308c\u3066\u3044\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">6.Five9\uff1a<\/h3>\n\n<p>Five9\u306f\u3001IVR\u3001\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30c0\u30a4\u30e4\u30ea\u30f3\u30b0\u3001CRM\u7d71\u5408\u306a\u3069\u306e\u5f37\u529b\u306a\u6a5f\u80fd\u3067\u77e5\u3089\u308c\u308b\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3067\u3059\u3002Five9\u306f\u3001\u4f01\u696d\u304c\u3055\u307e\u3056\u307e\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u67d4\u8edf\u6027\u3068\u62e1\u5f35\u6027\u3092\u5099\u3048\u305f\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3002<\/li>\n\n\n\n<li>\u97f3\u58f0\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3092\u542b\u3080\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30b5\u30dd\u30fc\u30c8\u3002<\/li>\n\n\n\n<li>\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3068\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u305f\u3081\u306e\u30d7\u30ec\u30c7\u30a3\u30af\u30c6\u30a3\u30d6\u30c0\u30a4\u30e4\u30e9\u30fc\u3002<\/li>\n\n\n\n<li>\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u306e\u305f\u3081\u306e\u5805\u7262\u306a\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8\u3002<\/li>\n\n\n\n<li>CRM\u30b7\u30b9\u30c6\u30e0\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u7d71\u5408\u3002<\/li>\n\n\n\n<li>PCI DSS\u3084GDPR\u306a\u3069\u306e\u898f\u5236\u8981\u4ef6\u306b\u5bfe\u5fdc\u3057\u305f\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u30c4\u30fc\u30eb\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>CRM\u3084\u305d\u306e\u4ed6\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u306e\u8a2d\u5b9a\u3084\u7ba1\u7406\u304c\u8907\u96d1\u3002<\/li>\n\n\n\n<li>\u9ad8\u5ea6\u306a\u52b4\u50cd\u529b\u7ba1\u7406\u6a5f\u80fd\u306e\u30b5\u30dd\u30fc\u30c8\u306f\u9650\u5b9a\u7684\u3002<\/li>\n\n\n\n<li>\u7e41\u5fd9\u671f\u306e\u30d4\u30fc\u30af\u30b3\u30fc\u30eb\u91cf\u3078\u306e\u5bfe\u5fdc\u306b\u304a\u3051\u308b\u8ab2\u984c\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u4fa1\u683c\u306f\u30d9\u30fc\u30b7\u30c3\u30af\u30d7\u30e9\u30f3\u30671\u30e6\u30fc\u30b6\u30fc\u3042\u305f\u308a\u6708\u984d\u7d04149\u30c9\u30eb\u304b\u3089\u3067\u3001\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3084\u5927\u898f\u6a21\u306a\u30c1\u30fc\u30e0\u5411\u3051\u306b\u4e0a\u4f4d\u30d7\u30e9\u30f3\u304c\u7528\u610f\u3055\u308c\u3066\u3044\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">7.Avaya\uff1a<\/h3>\n\n<p>Avaya\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u3002\u540c\u793e\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u306f\u3001\u97f3\u58f0\u3001E\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u7d71\u5408\u3001\u9ad8\u5ea6\u306a\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u306a\u3069\u306e\u6a5f\u80fd\u304c\u542b\u307e\u308c\u3066\u3044\u308b\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4ea4\u6d41\u3092\u5b9f\u73fe\u3059\u308b\u30e6\u30cb\u30d5\u30a1\u30a4\u30c9\u30fb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u3088\u308a\u3001\u52b9\u7387\u7684\u306a\u30b3\u30fc\u30eb\u5206\u914d\u3068\u89e3\u6c7a\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u5909\u5316\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3059\u308b\u62e1\u5f35\u6027\u306e\u9ad8\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3002<\/li>\n\n\n\n<li>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u8ffd\u8de1\u3068\u6700\u9069\u5316\u306e\u305f\u3081\u306e\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8\u3002<\/li>\n\n\n\n<li>CRM\u30b7\u30b9\u30c6\u30e0\u3084\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u7d71\u5408\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u97f3\u58f0\u5206\u6790\u3084\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\u306a\u3069\u306e\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30fb\u30aa\u30d7\u30b7\u30e7\u30f3\u306b\u306f\u3001Avaya\u306e\u958b\u767a\u306b\u95a2\u3059\u308b\u5c02\u9580\u77e5\u8b58\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u7279\u5b9a\u306e\u30aa\u30da\u30ec\u30fc\u30c6\u30a3\u30f3\u30b0\u30b7\u30b9\u30c6\u30e0\u3084\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u69cb\u6210\u3068\u306e\u4e92\u63db\u6027\u306e\u554f\u984c\u3002<\/li>\n\n\n\n<li>\u6025\u6210\u9577\u3059\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u62e1\u5f35\u6027\u306b\u9650\u754c\u304c\u3042\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u6599\u91d1\u306f\u30d9\u30fc\u30b7\u30c3\u30af\u30d7\u30e9\u30f3\u30671\u30e6\u30fc\u30b6\u30fc\u3042\u305f\u308a\u6708\u984d\u7d0435\u30c9\u30eb\u304b\u3089\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">8.\u30a8\u30a2\u30b3\u30fc\u30eb<\/h3>\n\n<p>Aircall\u306f\u6700\u65b0\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u306b\u958b\u767a\u3055\u308c\u305f\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u96fb\u8a71\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u5206\u6790\u3001CRM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306e\u7d71\u5408\u306a\u3069\u306e\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3001\u52b9\u7387\u3068\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u96fb\u8a71\u30b7\u30b9\u30c6\u30e0\u3067\u52b9\u7387\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3002<\/li>\n\n\n\n<li>\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u304c\u7c21\u5358\u3067\u3001\u65e2\u5b58\u306e\u30c4\u30fc\u30eb\u3084\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3068\u7d71\u5408\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u901a\u8a71\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3084\u8ee2\u9001\u306a\u3069\u306e\u901a\u8a71\u7ba1\u7406\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u30b3\u30fc\u30eb\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u3092\u76e3\u8996\u3059\u308b\u305f\u3081\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u3002<\/li>\n\n\n\n<li>\u30c1\u30fc\u30e0\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u554f\u984c\u89e3\u6c7a\u306e\u305f\u3081\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>\u30ea\u30e2\u30fc\u30c8\u30ef\u30fc\u30af\u3084\u5916\u51fa\u5148\u304b\u3089\u306e\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306e\u30e2\u30d0\u30a4\u30eb\u30a2\u30af\u30bb\u30b7\u30d3\u30ea\u30c6\u30a3\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u9ad8\u5ea6\u306aIVR\uff08\u53cc\u65b9\u5411\u97f3\u58f0\u5fdc\u7b54\uff09\u8a2d\u5b9a\u306e\u30b5\u30dd\u30fc\u30c8\u306f\u9650\u5b9a\u7684\u3067\u3059\u3002<\/li>\n\n\n\n<li>\u7279\u306b\u30c7\u30ea\u30b1\u30fc\u30c8\u306a\u696d\u754c\u3067\u306f\u3001\u30c7\u30fc\u30bf\u30fb\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u306e\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306b\u5bfe\u3059\u308b\u61f8\u5ff5\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>\u4fe1\u983c\u6027\u306e\u554f\u984c\u306f\u3001\u4f7f\u7528\u91cf\u306e\u30d4\u30fc\u30af\u6642\u3084\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u306e\u6df7\u96d1\u6642\u306b\u5831\u544a\u3055\u308c\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u6599\u91d1\u306f\u30d9\u30fc\u30b7\u30c3\u30af\u30d7\u30e9\u30f3\u30671\u30e6\u30fc\u30b6\u30fc\u3042\u305f\u308a\u6708\u984d\u7d0430\u30c9\u30eb\u304b\u3089\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">9.\u30ea\u30f3\u30b0\u30bb\u30f3\u30c8\u30e9\u30eb<\/h3>\n\n<p>RingCentral\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u6a5f\u80fd\u3092\u542b\u3080\u5305\u62ec\u7684\u306a\u30af\u30e9\u30a6\u30c9\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30b5\u30dd\u30fc\u30c8\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\u30c4\u30fc\u30eb\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u5bfe\u8a71\u306e\u305f\u3081\u306e\u30d3\u30b8\u30cd\u30b9\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u7d71\u5408\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u97f3\u58f0\u3001\u30d3\u30c7\u30aa\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306e\u30e6\u30cb\u30d5\u30a1\u30a4\u30c9\u30fb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3002<\/li>\n\n\n\n<li>\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u9069\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u901a\u8a71\u8ee2\u9001\u3084\u30dc\u30a4\u30b9\u30e1\u30fc\u30eb\u8ee2\u9001\u306a\u3069\u306e\u901a\u8a71\u7ba1\u7406\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>CRM\u3084\u751f\u7523\u6027\u30c4\u30fc\u30eb\u306a\u3069\u306e\u30d3\u30b8\u30cd\u30b9\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u7d71\u5408\u3002<\/li>\n\n\n\n<li>\u901a\u8a71\u54c1\u8cea\u3068\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u76e3\u8996\u3059\u308b\u305f\u3081\u306b\u3001\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8\u304c\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u30c1\u30fc\u30e0\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u7ba1\u7406\u306e\u305f\u3081\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u8907\u96d1\u306a\u30b3\u30fc\u30eb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3084IVR\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306b\u306f\u5236\u9650\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u7279\u5b9a\u306eCRM\u304a\u3088\u3073\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u306e\u7d71\u5408\u306e\u8ab2\u984c\u3002<\/li>\n\n\n\n<li>\u6642\u6298\u767a\u751f\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u4e2d\u65ad\u306f\u3001\u901a\u8a71\u306e\u54c1\u8cea\u3068\u4fe1\u983c\u6027\u306b\u5f71\u97ff\u3092\u53ca\u307c\u3057\u3066\u3044\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u6599\u91d1\u306f\u30d9\u30fc\u30b7\u30c3\u30af\u30d7\u30e9\u30f3\u30671\u30e6\u30fc\u30b6\u30fc\u3042\u305f\u308a\u6708\u984d\u7d0420\u30c9\u30eb\u304c\u4e2d\u5fc3\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">10.NICE CXone\uff1a<\/h3>\n\n<p>NICE CXone\u306f\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\u6a5f\u80fd\u3092\u7d71\u5408\u3057\u305f\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u696d\u52d9\u52b9\u7387\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5bfe\u5fdc\u306e\u7dcf\u5408\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30b9\u30a4\u30fc\u30c8\u3002<\/li>\n\n\n\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5bfe\u8a71\u306e\u305f\u3081\u306eAI\u4e3b\u5c0e\u306e\u81ea\u52d5\u5316\u3002<\/li>\n\n\n\n<li>\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u3068\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u8ffd\u8de1\u306e\u305f\u3081\u306e\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8\u3002<\/li>\n\n\n\n<li>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u76e3\u8996\u3057\u3001\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u54c1\u8cea\u7ba1\u7406\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>CRM\u30b7\u30b9\u30c6\u30e0\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u7d71\u5408\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306e\u62e1\u5927\u306b\u5bfe\u5fdc\u3059\u308b\u62e1\u5f35\u6027\u306e\u9ad8\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u8c4a\u5bcc\u306a\u6a5f\u80fd\u30bb\u30c3\u30c8\u306e\u64cd\u4f5c\u3084\u8a2d\u5b9a\u304c\u8907\u96d1\u3002<\/li>\n\n\n\n<li>\u975e\u6a19\u6e96\u307e\u305f\u306f\u30ab\u30b9\u30bf\u30e0CRM\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u306e\u8ab2\u984c\u3002<\/li>\n\n\n\n<li>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u72ec\u81ea\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u9069\u5fdc\u3059\u308b\u305f\u3081\u306e\u67d4\u8edf\u6027\u306b\u9650\u754c\u304c\u3042\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u6599\u91d1\u306f\u30d9\u30fc\u30b7\u30c3\u30af\u30d7\u30e9\u30f3\u30671\u30e6\u30fc\u30b6\u30fc\u3042\u305f\u308a\u6708\u984d\u7d0471\u30c9\u30eb\u304b\u3089\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">11.Twilio Flex\uff1a<\/h3>\n\n<p>Twilio Flex\u306f\u30d7\u30ed\u30b0\u30e9\u30de\u30d6\u30eb\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3001\u4f01\u696d\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u67d4\u8edf\u6027\u3001\u62e1\u5f35\u6027\u3001AI\u3092\u642d\u8f09\u3057\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306a\u3069\u306e\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3092\u63d0\u4f9b\u3059\u308b\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3068\u67d4\u8edf\u6027\u306e\u305f\u3081\u306e\u30d7\u30ed\u30b0\u30e9\u30de\u30d6\u30eb\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3002<\/li>\n\n\n\n<li>\u97f3\u58f0\u3001SMS\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3092\u542b\u3080\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30b5\u30dd\u30fc\u30c8\u3002<\/li>\n\n\n\n<li>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u76e3\u8996\u3059\u308b\u305f\u3081\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30ec\u30dd\u30fc\u30c8\u3068\u5206\u6790\u3002<\/li>\n\n\n\n<li>API\u3092\u901a\u3058\u3066CRM\u30b7\u30b9\u30c6\u30e0\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30c4\u30fc\u30eb\u3068\u7d71\u5408\u3002<\/li>\n\n\n\n<li>\u7279\u5b9a\u306e\u30d3\u30b8\u30cd\u30b9\u8981\u4ef6\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306aUI\u3068\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3002<\/li>\n\n\n\n<li>\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u9069\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u57fa\u672c\u8a2d\u5b9a\u4ee5\u4e0a\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306f\u958b\u767a\u8005\u306e\u30ea\u30bd\u30fc\u30b9\u306b\u4f9d\u5b58\u3059\u308b\u3002<\/li>\n\n\n\n<li>\u7279\u5b9a\u306eCRM\u3084\u767a\u5238\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u8907\u96d1\u306a\u7d71\u5408\u3002<\/li>\n\n\n\n<li>\u65e2\u5b58\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u6bd4\u3079\u3001\u3059\u3050\u306b\u4f7f\u3048\u308b\u6a5f\u80fd\u304c\u591a\u3044\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u6599\u91d1\u306f\u30d9\u30fc\u30b7\u30c3\u30af\u30d7\u30e9\u30f3\u30671\u30e6\u30fc\u30b6\u30fc1\u6642\u9593\u3042\u305f\u308a\u7d041\u30c9\u30eb\u304b\u3089\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">12.\u30e9\u30a4\u30d6\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/h3>\n\n<p>LiveAgent \u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u6a5f\u80fd\u3092\u5099\u3048\u305f\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u304a\u3088\u3073\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3059\u3002\u52b9\u7387\u7684\u306a\u30ab\u30b9\u30bf\u30de \u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306b\u3001\u767a\u5238\u30b7\u30b9\u30c6\u30e0\u3001\u30e9\u30a4\u30d6 \u30c1\u30e3\u30c3\u30c8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u7d71\u5408\u3001\u304a\u3088\u3073\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u7ba1\u7406\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u52b9\u7387\u7684\u306a\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe\u3059\u308b\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30fb\u30b5\u30dd\u30fc\u30c8<\/li>\n\n\n\n<li>\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u6574\u7406\u3057\u3001\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u308b\u305f\u3081\u306e\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u3002<\/li>\n\n\n\n<li>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306e\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3002<\/li>\n\n\n\n<li>\u591a\u8a00\u8a9e\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30c1\u30e3\u30c3\u30c8\u7ffb\u8a33\u3002<\/li>\n\n\n\n<li>\u53cd\u5fa9\u4f5c\u696d\u3092\u52b9\u7387\u5316\u3059\u308b\u81ea\u52d5\u5316\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>CRM\u30b7\u30b9\u30c6\u30e0\u3084e\u30b3\u30de\u30fc\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306e\u7d71\u5408\u6a5f\u80fd\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u30b3\u30fc\u30eb\u91cf\u304c\u5897\u52a0\u3057\u3001\u6025\u6210\u9577\u3059\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u62e1\u5f35\u6027\u306b\u9650\u754c\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>\u7279\u5b9a\u306eCRM\u304a\u3088\u3073\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306e\u7d71\u5408\u306e\u8ab2\u984c\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u306b\u306f\u3001\u6280\u8853\u7684\u306a\u5c02\u9580\u77e5\u8b58\u3068\u8ffd\u52a0\u306e\u958b\u767a\u30ea\u30bd\u30fc\u30b9\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u6599\u91d1\u306f\u30d9\u30fc\u30b7\u30c3\u30af\u30d7\u30e9\u30f3\u30671\u30e6\u30fc\u30b6\u30fc\u3042\u305f\u308a\u6708\u984d\u7d049\u30c9\u30eb\u304b\u3089\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">13.\u30b7\u30b9\u30b3\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc<\/h3>\n\n<p>\u30b7\u30b9\u30b3\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u898f\u6a21\u3084\u696d\u7a2e\u306e\u4f01\u696d\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u3001\u591a\u69d8\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u3002\u305d\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u306f\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30b3\u30fc\u30eb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u306e\u6700\u9069\u5316\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u5411\u4e0a\u306e\u305f\u3081\u306eCRM\u7d71\u5408\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u52b9\u7387\u7684\u306a\u30b3\u30fc\u30eb\u30cf\u30f3\u30c9\u30ea\u30f3\u30b0\u306e\u305f\u3081\u306e\u9ad8\u5ea6\u306a\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u97f3\u58f0\u3001E\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3092\u542b\u3080\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30fb\u30b5\u30dd\u30fc\u30c8\u3002<\/li>\n\n\n\n<li>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u76e3\u8996\u306e\u305f\u3081\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8<\/li>\n\n\n\n<li>\u30b7\u30b9\u30b3\u30fb\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30c4\u30fc\u30eb\u3068\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3002<\/li>\n\n\n\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3068\u30b9\u30af\u30ea\u30d7\u30c8\u3002<\/li>\n\n\n\n<li>\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u9069\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u5c02\u9580\u7684\u306aIT\u77e5\u8b58\u3092\u5fc5\u8981\u3068\u3059\u308b\u8907\u96d1\u306a\u69cb\u6210\u8981\u4ef6\u3002<\/li>\n\n\n\n<li>\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3084SMS\u306e\u3088\u3046\u306a\u7279\u5b9a\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30fb\u30c1\u30e3\u30cd\u30eb\u306e\u30b5\u30dd\u30fc\u30c8\u306f\u9650\u3089\u308c\u3066\u3044\u308b\u3002<\/li>\n\n\n\n<li>\u30b7\u30b9\u30b3\u4ee5\u5916\u306e\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u3068\u306e\u7d71\u5408\u306b\u304a\u3051\u308b\u8ab2\u984c\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a\uff1a <\/strong>\u30b7\u30b9\u30b3\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u4fa1\u683c\u306f\u3001\u5c0e\u5165\u30aa\u30d7\u30b7\u30e7\u30f3\uff08\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u307e\u305f\u306f\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\uff09\u3001\u30e9\u30a4\u30bb\u30f3\u30b9\u30e2\u30c7\u30eb\u3001\u7279\u5b9a\u306e\u6a5f\u80fd\u8981\u4ef6\u306a\u3069\u306e\u8981\u56e0\u306b\u3088\u3063\u3066\u5927\u304d\u304f\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">14.Freshdesk \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc<\/h3>\n\n<p>Freshdesk Contact Center\u306f\u3001Freshdesk\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30b9\u30a4\u30fc\u30c8\u306e\u4e00\u90e8\u3067\u3059\u3002\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30b5\u30dd\u30fc\u30c8\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u3001\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u5408\u7406\u5316\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u69d8\u3005\u306a\u30c1\u30e3\u30cd\u30eb\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5bfe\u5fdc\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u6574\u7406\u3057\u3001\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u308b\u305f\u3081\u306e\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u3002<\/li>\n\n\n\n<li>\u30c1\u30fc\u30e0\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u554f\u984c\u89e3\u6c7a\u306e\u305f\u3081\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>AI\u3092\u6d3b\u7528\u3057\u305f\u81ea\u52d5\u5316\u306b\u3088\u308a\u3001\u52b9\u7387\u6027\u3068\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3002<\/li>\n\n\n\n<li>CRM\u30b7\u30b9\u30c6\u30e0\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30c4\u30fc\u30eb\u3068\u306e\u7d71\u5408\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u8ffd\u8de1\u306e\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3068\u30ec\u30dd\u30fc\u30c8\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u8907\u96d1\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30cb\u30fc\u30ba\u3092\u6301\u3064\u5927\u4f01\u696d\u5411\u3051\u306e\u62e1\u5f35\u6027\u306b\u9650\u754c\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>Freshworks\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u4ee5\u5916\u306e\u7279\u5b9a\u306eCRM\u304a\u3088\u3073\u767a\u5238\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u306e\u8ab2\u984c\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u306f\u3001\u3088\u308a\u67d4\u8edf\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u6bd4\u3079\u3066\u5236\u7d04\u304c\u3042\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a <\/strong>Freshdesk\u306f\u901a\u5e38\u3001\u30e6\u30fc\u30b6\u30fc\u6570\u3068\u5fc5\u8981\u306a\u6a5f\u80fd\u306b\u5fdc\u3058\u3066\u7570\u306a\u308b\u30c6\u30a3\u30a2\u306e\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30d9\u30fc\u30b9\u306e\u6599\u91d1\u30d7\u30e9\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u9ad8\u5ea6\u306a\u6a5f\u80fd\u306e\u30a2\u30c9\u30aa\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u5834\u5408\u3082\u3042\u308a\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">15.\u660e\u308b\u3044\u30d1\u30bf\u30fc\u30f3\uff1a<\/h3>\n\n<p>\u30d6\u30e9\u30a4\u30c8\u30d1\u30bf\u30fc\u30f3\u306f\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3001AI\u4e3b\u5c0e\u306e\u5206\u6790\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306a\u3069\u306e\u6a5f\u80fd\u3092\u5099\u3048\u305f\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u4f01\u696d\u304c\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u67d4\u8edf\u6027\u3068\u62e1\u5f35\u6027\u3092\u5099\u3048\u305f\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3002<\/li>\n\n\n\n<li>\u97f3\u58f0\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3092\u542b\u3080\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30b5\u30dd\u30fc\u30c8\u3002<\/li>\n\n\n\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u306e\u305f\u3081\u306eAI\u4e3b\u5c0e\u306e\u81ea\u52d5\u5316\u3002<\/li>\n\n\n\n<li>\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u3068\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u8ffd\u8de1\u306e\u305f\u3081\u306e\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8\u3002<\/li>\n\n\n\n<li>CRM\u30b7\u30b9\u30c6\u30e0\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u7d71\u5408\u3002<\/li>\n\n\n\n<li>PCI DSS\u3084GDPR\u306a\u3069\u306e\u898f\u5236\u8981\u4ef6\u306b\u5bfe\u5fdc\u3057\u305f\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u30c4\u30fc\u30eb\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u7279\u5b9a\u306eCRM\u3084\u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u306e\u8ab2\u984c\u3002<\/li>\n\n\n\n<li>\u898f\u5236\u7523\u696d\u306b\u304a\u3051\u308b\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u57fa\u6e96\u306e\u30b5\u30dd\u30fc\u30c8\u306f\u9650\u5b9a\u7684\u3002<\/li>\n\n\n\n<li>\u4f7f\u7528\u91cf\u306e\u30d4\u30fc\u30af\u6642\u3084\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u66f4\u65b0\u6642\u306b\u3001\u4fe1\u983c\u6027\u306e\u554f\u984c\u304c\u767a\u751f\u3059\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a <\/strong>Bright Pattern\u306f\u901a\u5e38\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30fb\u30d9\u30fc\u30b9\u306e\u4fa1\u683c\u8a2d\u5b9a\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u4fa1\u683c\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u6570\u3001\u5e0c\u671b\u3059\u308b\u6a5f\u80fd\u3001\u30b5\u30dd\u30fc\u30c8\u306e\u30ec\u30d9\u30eb\u306a\u3069\u306e\u8981\u56e0\u306b\u3088\u3063\u3066\u7570\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">16.8&#215;8 \u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc<\/h3>\n\n<p>8&#215;8\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306fIVR\u3001\u901a\u8a71\u9332\u97f3\u3001\u54c1\u8cea\u7ba1\u7406\u30c4\u30fc\u30eb\u306a\u3069\u306e\u6a5f\u80fd\u3092\u63d0\u4f9b\u3059\u308b\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u4f01\u696d\u304c\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u52b9\u7387\u7684\u306b\u7ba1\u7406\u3057\u3001\u512a\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u97f3\u58f0\u3001\u30d3\u30c7\u30aa\u3001\u30c1\u30e3\u30c3\u30c8\u306e\u305f\u3081\u306e\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3002<\/li>\n\n\n\n<li>\u9ad8\u5ea6\u306a\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3068\u30ad\u30e5\u30fc\u30a4\u30f3\u30b0\u306b\u3088\u308b\u52b9\u7387\u7684\u306a\u30b3\u30fc\u30eb\u30cf\u30f3\u30c9\u30ea\u30f3\u30b0\u3002<\/li>\n\n\n\n<li>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u76e3\u8996\u306e\u305f\u3081\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8<\/li>\n\n\n\n<li>CRM\u30b7\u30b9\u30c6\u30e0\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u7d71\u5408\u3002<\/li>\n\n\n\n<li>\u30c1\u30fc\u30e0\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u554f\u984c\u89e3\u6c7a\u306e\u305f\u3081\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u9069\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u7279\u5b9a\u306eCRM\u304a\u3088\u3073\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306e\u7d71\u5408\u306e\u8ab2\u984c\u3002<\/li>\n\n\n\n<li>\u9ad8\u5ea6\u306aIVR\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3084\u30b3\u30fc\u30eb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u306e\u30b5\u30dd\u30fc\u30c8\u306f\u9650\u5b9a\u7684\u3002<\/li>\n\n\n\n<li>\u8ffd\u52a0\u30a2\u30c9\u30aa\u30f3\u3084\u30d7\u30ec\u30df\u30a2\u30e0\u6a5f\u80fd\u306b\u306f\u3001\u3088\u308a\u9ad8\u3044\u8cbb\u7528\u304c\u304b\u304b\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a <\/strong>8&#215;8\u306f\u901a\u5e38\u3001\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30d9\u30fc\u30b9\u306e\u6599\u91d1\u30d7\u30e9\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u304a\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u6570\u3084\u5e0c\u671b\u3059\u308b\u6a5f\u80fd\u306b\u3088\u3063\u3066\u30d0\u30ea\u30a8\u30fc\u30b7\u30e7\u30f3\u304c\u3042\u308b\u3002\u307e\u305f\u3001\u30e6\u30cb\u30d5\u30a1\u30a4\u30c9\u30fb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306a\u3069\u306e\u8ffd\u52a0\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u5834\u5408\u3082\u3042\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">17.\u30aa\u30e9\u30af\u30eb\u30fb\u30bb\u30fc\u30eb\u30b9\u30fb\u30af\u30e9\u30a6\u30c9<\/h3>\n\n<p>Oracle Sales Cloud\u306eCRM\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30b9\u30a4\u30fc\u30c8\u306b\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u6a5f\u80fd\u304c\u542b\u307e\u308c\u3066\u3044\u308b\u3002\u30ea\u30fc\u30c9\u7ba1\u7406\u3001\u8ca9\u58f2\u81ea\u52d5\u5316\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30fb\u30c4\u30fc\u30eb\u306a\u3069\u306e\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3001\u8ca9\u58f2\u3092\u4fc3\u9032\u3057\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u6a5f\u80fd\u3092\u5099\u3048\u305f\u7dcf\u5408CRM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3068\u30c7\u30fc\u30bf\u3092\u4e00\u5143\u7684\u306b\u628a\u63e1\u3057\u3001\u3088\u308a\u826f\u3044\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5f97\u308b\u3002<\/li>\n\n\n\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u306e\u305f\u3081\u306eAI\u4e3b\u5c0e\u306e\u30b5\u30fc\u30d3\u30b9\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u30aa\u30e9\u30af\u30eb\u306e\u30d3\u30b8\u30cd\u30b9\u30fb\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u30fb\u30b9\u30a4\u30fc\u30c8\u3068\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u904b\u7528\u3092\u5b9f\u73fe\u3002<\/li>\n\n\n\n<li>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5916\u51fa\u5148\u3067\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u30e2\u30d0\u30a4\u30eb\u30a2\u30af\u30bb\u30b7\u30d3\u30ea\u30c6\u30a3\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3068\u81ea\u52d5\u5316\u306b\u3088\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u52b9\u7387\u3092\u5411\u4e0a\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u30aa\u30e9\u30af\u30eb\u4ee5\u5916\u306eCRM\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u304c\u8907\u96d1\u3002<\/li>\n\n\n\n<li>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u969b\u306e\u67d4\u8edf\u6027\u306b\u9650\u754c\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>\u30aa\u30e9\u30af\u30eb\u306e\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30b0\u30ec\u30fc\u30c9\u306e\u6a5f\u80fd\u3068\u30b5\u30dd\u30fc\u30c8\u306b\u95a2\u9023\u3059\u308b\u30b3\u30b9\u30c8\u306e\u4e0a\u6607\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c <\/strong>\u4fa1\u683c\u306f\u7279\u5b9a\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u5fc5\u8981\u306a\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u3001\u3054\u8981\u671b\u306b\u5fdc\u3058\u3066\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u3082\u627f\u308a\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">18.Zoho\u30c7\u30b9\u30af<\/h3>\n\n<p>Zoho Desk\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u6a5f\u80fd\u3092\u5099\u3048\u305f\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3059\u3002\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3001\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30d7\u30ed\u30bb\u30b9\u3092\u5408\u7406\u5316\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u52b9\u7387\u7684\u306a\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe\u3059\u308b\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30fb\u30b5\u30dd\u30fc\u30c8<\/li>\n\n\n\n<li>\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u6574\u7406\u3057\u3001\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u308b\u305f\u3081\u306e\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u3002<\/li>\n\n\n\n<li>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30aa\u30d7\u30b7\u30e7\u30f3\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306e\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3002<\/li>\n\n\n\n<li>\u53cd\u5fa9\u4f5c\u696d\u3092\u52b9\u7387\u5316\u3059\u308b\u81ea\u52d5\u5316\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>CRM\u30b7\u30b9\u30c6\u30e0\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u7d71\u5408\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u8ffd\u8de1\u306e\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3068\u30ec\u30dd\u30fc\u30c8\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306a\u3069\u306e\u9ad8\u5ea6\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u6a5f\u80fd\u306e\u30b5\u30dd\u30fc\u30c8\u304c\u9650\u5b9a\u7684\u3002<\/li>\n\n\n\n<li>Zoho\u4ee5\u5916\u306eCRM\u3084\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u7d71\u5408\u306e\u8ab2\u984c\u3002<\/li>\n\n\n\n<li>\u5c02\u7528\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u6bd4\u8f03\u3059\u308b\u3068\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30fb\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u5236\u9650\u3055\u308c\u308b\u5834\u5408\u304c\u3042\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a <\/strong>\u6599\u91d1\u306f\u30d9\u30fc\u30b7\u30c3\u30af\u30d7\u30e9\u30f3\u30671\u30e6\u30fc\u30b6\u30fc\u3042\u305f\u308a\u6708\u984d\u7d0414\u30c9\u30eb\u304b\u3089\u3067\u3001\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3084\u5927\u898f\u6a21\u306a\u30c1\u30fc\u30e0\u5411\u3051\u306b\u4e0a\u4f4d\u30d7\u30e9\u30f3\u304c\u7528\u610f\u3055\u308c\u3066\u3044\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">19.UJET\uff1a<\/h3>\n\n<p>UJET\u306f\u3001\u6700\u65b0\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306e\u305f\u3081\u306b\u8a2d\u8a08\u3055\u308c\u305f\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u30fb\u30a2\u30a6\u30c8\u30ea\u30fc\u30c1\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30fb\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u3092\u6700\u9069\u5316\u3057\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u97f3\u58f0\u3001\u30c1\u30e3\u30c3\u30c8\u3001E\u30e1\u30fc\u30eb\u3001SMS\u3092\u542b\u3080\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30b5\u30dd\u30fc\u30c8\u3002<\/li>\n\n\n\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u5bfe\u5fdc\u306e\u305f\u3081\u306eAI\u3092\u6d3b\u7528\u3057\u305f\u81ea\u52d5\u5316\u3002<\/li>\n\n\n\n<li>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u76e3\u8996\u306e\u305f\u3081\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8<\/li>\n\n\n\n<li>CRM\u30b7\u30b9\u30c6\u30e0\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u7d71\u5408\u3002<\/li>\n\n\n\n<li>\u30e2\u30d0\u30a4\u30ebSDK\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u306b\u76f4\u63a5\u7d44\u307f\u8fbc\u3080\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u9069\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u7279\u5b9a\u306eCRM\u3084\u767a\u5238\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u8907\u96d1\u306a\u7d71\u5408\u3002<\/li>\n\n\n\n<li>\u9ad8\u5ea6\u306a\u52b4\u50cd\u529b\u7ba1\u7406\u6a5f\u80fd\u306e\u30b5\u30dd\u30fc\u30c8\u306f\u9650\u5b9a\u7684\u3002<\/li>\n\n\n\n<li>\u6642\u6298\u767a\u751f\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u4e2d\u65ad\u306f\u3001\u901a\u8a71\u306e\u54c1\u8cea\u3068\u4fe1\u983c\u6027\u306b\u5f71\u97ff\u3092\u53ca\u307c\u3057\u3066\u3044\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a <\/strong>UJET\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30fb\u30d9\u30fc\u30b9\u306e\u6599\u91d1\u30d7\u30e9\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u591a\u304f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u6570\u3084\u5e0c\u671b\u3059\u308b\u6a5f\u80fd\u306b\u3088\u3063\u3066\u30d0\u30ea\u30a8\u30fc\u30b7\u30e7\u30f3\u304c\u3042\u308b\u3002\u307e\u305f\u3001\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3084\u7d71\u5408\u306e\u305f\u3081\u306e\u30a2\u30c9\u30aa\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3082\u3042\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">20.Webex\uff1a<\/h3>\n\n<p>Webex\u306f\u3001\u30d3\u30c7\u30aa\u4f1a\u8b70\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3001\u30d5\u30a1\u30a4\u30eb\u5171\u6709\u306a\u3069\u306e\u6a5f\u80fd\u3092\u5099\u3048\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30d3\u30b8\u30cd\u30b9\u30fb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u69d8\u3005\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30e6\u30cb\u30d5\u30a1\u30a4\u30c9\u30fb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304a\u3088\u3073\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3002<\/li>\n\n\n\n<li>\u9060\u9694\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306e\u30d3\u30c7\u30aa\u4f1a\u8b70\u3068\u753b\u9762\u5171\u6709\u3002<\/li>\n\n\n\n<li>\u52b9\u7387\u7684\u306a\u901a\u8a71\u51e6\u7406\u306e\u305f\u3081\u306e\u901a\u8a71\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u304a\u3088\u3073\u7ba1\u7406\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>CRM\u30b7\u30b9\u30c6\u30e0\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u7d71\u5408\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u30c7\u30fc\u30bf\u3068\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u3092\u4fdd\u8b77\u3059\u308b\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u6a5f\u80fd\u3002<\/li>\n\n\n\n<li>\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u9069\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u8907\u96d1\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30cb\u30fc\u30ba\u3092\u6301\u3064\u5927\u4f01\u696d\u5411\u3051\u306e\u62e1\u5f35\u6027\u306b\u9650\u754c\u304c\u3042\u308b\u3002<\/li>\n\n\n\n<li>\u7279\u5b9a\u306eCRM\u3084\u767a\u5238\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408\u306e\u8ab2\u984c\u3002<\/li>\n\n\n\n<li>\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3084\u30b5\u30dd\u30fc\u30c8\u3092\u30b7\u30b9\u30b3\u306e\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306b\u4f9d\u5b58\u3059\u308b\u3053\u3068\u306f\u3001\u30d9\u30f3\u30c0\u30fc\u30ed\u30c3\u30af\u30a4\u30f3\u306e\u61f8\u5ff5\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\uff1a 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class=\"wp-block-heading\">21.\u30a2\u30b9\u30da\u30af\u30c8<\/h3>\n\n<p>\u30a2\u30b9\u30da\u30af\u30c8\u306f\u3001IVR\u3001\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30c0\u30a4\u30e4\u30eb\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\u306a\u3069\u306e\u6a5f\u80fd\u3092\u5099\u3048\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3001\u4f01\u696d\u304c\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3067\u52b9\u7387\u7684\u304b\u3064\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n\n<p><strong>\u7279\u5fb4<\/strong><\/p>\n\n<ul>\n<li>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5bfe\u5fdc\u306e\u7dcf\u5408\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30b9\u30a4\u30fc\u30c8\u3002<\/li>\n\n\n\n<li>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u306e\u305f\u3081\u306eAI\u4e3b\u5c0e\u306e\u81ea\u52d5\u5316\u3002<\/li>\n\n\n\n<li>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u76e3\u8996\u306e\u305f\u3081\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u3068\u30ec\u30dd\u30fc\u30c8<\/li>\n\n\n\n<li>CRM\u30b7\u30b9\u30c6\u30e0\u3084\u305d\u306e\u4ed6\u306e\u30d3\u30b8\u30cd\u30b9\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u7d71\u5408\u3002<\/li>\n\n\n\n<li>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u76e3\u8996\u3057\u3001\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u54c1\u8cea\u7ba1\u7406\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li>\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306e\u62e1\u5927\u306b\u5bfe\u5fdc\u3059\u308b\u62e1\u5f35\u6027\u306e\u9ad8\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3002<\/li>\n<\/ul>\n\n<p><strong>\u5236\u9650\uff1a<\/strong><\/p>\n\n<ul>\n<li>\u9ad8\u5ea6\u306a\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3068\u81ea\u52d5\u5316\u6a5f\u80fd\u306e\u7ba1\u7406\u3068\u8a2d\u5b9a\u304c\u8907\u96d1\u3002<\/li>\n\n\n\n<li>\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3084SMS\u306e\u3088\u3046\u306a\u7279\u5b9a\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30fb\u30c1\u30e3\u30cd\u30eb\u306e\u30b5\u30dd\u30fc\u30c8\u306f\u9650\u3089\u308c\u3066\u3044\u308b\u3002<\/li>\n\n\n\n<li>Aspect\u4ee5\u5916\u306e\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u3068\u306e\u7d71\u5408\u306e\u8ab2\u984c\u3002<\/li>\n<\/ul>\n\n<p><strong>\u4fa1\u683c\u8a2d\u5b9a <\/strong>\u30a2\u30b9\u30da\u30af\u30c8\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u901a\u5e38\u3001\u30e6\u30fc\u30b6\u30fc\u6570\u3084\u5e0c\u671b\u3059\u308b\u6a5f\u80fd\u306b\u5fdc\u3058\u3066\u3001\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30fb\u30d9\u30fc\u30b9\u306e\u6599\u91d1\u30d7\u30e9\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u3002\u307e\u305f\u3001\u9ad8\u5ea6\u306a\u6a5f\u80fd\u306e\u30a2\u30c9\u30aa\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u5834\u5408\u3082\u3042\u308b\u3002 <\/p>\n\n<p>\u3053\u308c\u3089\u306e\u6700\u9ad8\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u306e\u591a\u69d8\u306a\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3057\u3001\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u696d\u52d9\u52b9\u7387\u3092\u63a8\u9032\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u4f01\u696d\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<blockquote>\n<p>\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u3092\u51e6\u7406\u3059\u308b\u624b\u9593\u306e\u304b\u304b\u3089\u306a\u3044\u65b9\u6cd5\u3092\u304a\u63a2\u3057\u3067\u3057\u305f\u3089\u3001\u8ab2\u91d1\u30d7\u30ed\u30bb\u30b9\u3092\u3088\u308a\u30b9\u30e0\u30fc\u30ba\u306b\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u5168\u4f53\u306e\u6210\u9577\u306b\u8ca2\u732e\u3067\u304d\u308b\u3001\u30c8\u30c3\u30d7\u30af\u30e9\u30b9\u306e<a href=\"https:\/\/www.questionpro.com\/blog\/subscription-management-software\/\">\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u7ba1\u7406\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/a>\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u3054\u691c\u8a0e\u304f\u3060\u3055\u3044\u3002<\/p>\n<\/blockquote>\n\n<h2 class=\"wp-block-heading\">QuestionPro\u304c\u6700\u826f\u306e\u9078\u629e\u3067\u3042\u308b\u7406\u7531<\/h2>\n\n<p>QuestionPro\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u7406\u7531\u3067\u6700\u9ad8\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u4f53\u9a13\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u8003\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\uff1a<\/p>\n\n<h3 class=\"wp-block-heading\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\uff1a<\/h3>\n\n<p>QuestionPro\u306f\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001SMS\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306a\u3069\u3001\u8907\u6570\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3057\u307e\u3059\u3002\u4f01\u696d\u306f\u3001\u9867\u5ba2\u304c\u3069\u3053\u306b\u3044\u3066\u3082\u3001\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u4e00\u8cab\u3057\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u3068\u95a2\u308f\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">\u9ad8\u5ea6\u306a\u5206\u6790\uff1a<\/h3>\n\n<p>QuestionPro\u306f\u3001\u5805\u7262\u306a\u5206\u6790\u6a5f\u80fd\u306b\u3088\u308a\u3001\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3001\u304a\u3088\u3073\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u5168\u4f53\u306b\u95a2\u3059\u308b\u6df1\u3044\u6d1e\u5bdf\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4f01\u696d\u306f\u3001\u30c7\u30fc\u30bf\u4e3b\u5c0e\u306e\u6d1e\u5bdf\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u5411\u4e0a\u3055\u305b\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u6700\u9069\u5316\u3059\u308b\u305f\u3081\u306b\u3001\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\uff1a<\/h3>\n\n<p>QuestionPro\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u3068\u55dc\u597d\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u5bfe\u5fdc\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u52d5\u7684\u306a\u30b9\u30af\u30ea\u30d7\u30c8\u3068AI\u4e3b\u5c0e\u306e\u30ec\u30b3\u30e1\u30f3\u30c7\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">\u52b9\u7387\u7684\u306a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u7ba1\u7406\uff1a<\/h3>\n\n<p>QuestionPro\u306f\u3001\u81ea\u52d5\u30b3\u30fc\u30eb\u5206\u914d\uff08ACD\uff09\u3001\u5bfe\u8a71\u578b\u97f3\u58f0\u5fdc\u7b54\uff08IVR\uff09\u3001\u304a\u3088\u3073\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u7ba1\u7406\u30c4\u30fc\u30eb\u306a\u3069\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u5408\u7406\u5316\u3057\u307e\u3059\u3002\u52b9\u7387\u7684\u306a\u30b3\u30fc\u30eb\u51e6\u7406\u3092\u5b9f\u73fe\u3057\u3001\u5f85\u3061\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u3092\u6700\u5927\u5316\u3057\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">\u62e1\u5f35\u6027\u3068\u67d4\u8edf\u6027\uff1a<\/h3>\n\n<p>QuestionPro\u306e\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3068\u67d4\u8edf\u306a\u5c0e\u5165\u30aa\u30d7\u30b7\u30e7\u30f3\u306f\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u3084\u696d\u7a2e\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u9069\u3057\u3066\u3044\u307e\u3059\u3002\u5c0f\u898f\u6a21\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u304b\u3089\u5927\u898f\u6a21\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u307e\u3067\u3001QuestionPro\u306f\u9032\u5316\u3059\u308b\u30cb\u30fc\u30ba\u3068\u6210\u9577\u8981\u4ef6\u306b\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">\u7d71\u5408\u306e\u3057\u3084\u3059\u3055\uff1a<\/h3>\n\n<p>QuestionPro\u306f\u3001\u65e2\u5b58\u306eCRM\u30b7\u30b9\u30c6\u30e0\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3001\u304a\u3088\u3073\u305d\u306e\u4ed6\u306e\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u7d71\u5408\u3057\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u30c7\u30fc\u30bf\u30d5\u30ed\u30fc\u3068\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u81ea\u52d5\u5316\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002\u4f01\u696d\u306f\u3001\u65e2\u5b58\u306e\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u3092\u6d3b\u7528\u3057\u306a\u304c\u3089\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u6a5f\u80fd\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 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