{"id":1010553,"date":"2023-10-02T14:00:00","date_gmt":"2023-10-02T21:00:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%83%8d%e3%83%83%e3%83%88%e3%83%bb%e3%83%97%e3%83%ad%e3%83%a2%e3%83%bc%e3%82%bf%e3%83%bc%e3%83%bb%e3%82%b9%e3%82%b3%e3%82%a2%e3%81%ae10%e3%81%ae%e5%88%a9%e7%82%b9%e3%81%a8%e6%9c%80%e5%a4%a7%e6%b4%bb\/"},"modified":"2025-02-17T00:09:37","modified_gmt":"2025-02-17T07:09:37","slug":"%e3%83%8d%e3%83%83%e3%83%88%e3%83%bb%e3%83%97%e3%83%ad%e3%83%a2%e3%83%bc%e3%82%bf%e3%83%bc%e3%83%bb%e3%82%b9%e3%82%b3%e3%82%a2%e3%81%ae10%e3%81%ae%e5%88%a9%e7%82%b9%e3%81%a8%e6%9c%80%e5%a4%a7%e6%b4%bb","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%8d%e3%83%83%e3%83%88%e3%83%bb%e3%83%97%e3%83%ad%e3%83%a2%e3%83%bc%e3%82%bf%e3%83%bc%e3%83%bb%e3%82%b9%e3%82%b3%e3%82%a2%e3%81%ae10%e3%81%ae%e5%88%a9%e7%82%b9%e3%81%a8%e6%9c%80%e5%a4%a7%e6%b4%bb\/","title":{"rendered":"\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u306e10\u306e\u5229\u70b9\u3068\u6700\u5927\u6d3b\u7528\u6cd5"},"content":{"rendered":"\n<p>\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2(NPS)\u306f\u3001\u4f1a\u793e\u306e\u696d\u7e3e\u3092\u6e2c\u308b\u65b9\u6cd5\u306e\u3072\u3068\u3064\u306b\u904e\u304e\u307e\u305b\u3093\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff08CSAT\uff09\u3084\u9867\u5ba2\u52aa\u529b\u30b9\u30b3\u30a2\uff08CES\uff09\u306b\u3064\u3044\u3066\u805e\u3044\u305f\u3053\u3068\u304c\u3042\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u3057\u304b\u3057\u3001NPS\u306e\u4f55\u304c\u305d\u3093\u306a\u306b\u7279\u5225\u306a\u306e\u304b\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u306e\u5229\u70b9\u306f\u4f55\u306a\u306e\u304b\uff1f\u306a\u305c\u3001\u9867\u5ba2\u3092\u5e78\u305b\u306b\u3059\u308b\u3053\u3068\u304c\u305d\u3093\u306a\u306b\u91cd\u8981\u306a\u306e\u3067\u3057\u3087\u3046\u304b\uff1f 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href=\"https:\/\/www.questionpro.com\/blog\/net-promoter-score-tools\/\">\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u8abf\u67fb\u3092\u901a\u3058\u3066<\/a>\u9867\u5ba2\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6c42\u3081\u3001NPS\u30b9\u30b3\u30a2\u3092\u5f97\u308b\u3002\u30b9\u30b3\u30a2\u306f-100\u304b\u3089100\u307e\u3067\u3042\u308a\u3001\u30d7\u30e9\u30b9\u5074\u306e\u6570\u5024\u304c\u9ad8\u3044\u307b\u3069\u826f\u3044\u3068\u3044\u3046\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002\u3064\u307e\u308a\u3001\u3088\u308a\u591a\u304f\u306e\u4eba\u304c\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u3092\u4ed6\u306e\u4eba\u306b\u4f1d\u3048\u305f\u3044\u3068\u601d\u3063\u3066\u3044\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002   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class=\"wp-block-heading\">NPS\u306e\u5c3a\u5ea6\u3092\u7406\u89e3\u3059\u308b<\/h2>\n\n<p>\u901a\u5e38\u306eNPS\u8abf\u67fb\u3067\u306f\u3001\u6b21\u306e\u3088\u3046\u306a\u8cea\u554f\u304c\u3042\u308b\uff1a<\/p>\n\n<p><em>\u300c\u5f53\u793e\u3067\u306e\u5b8c\u5168\u306a\u7d4c\u9a13\u3092\u8003\u616e\u3057\u305f\u5834\u5408\u3001\u53cb\u4eba\u3084\u540c\u50da\u306b\u5f53\u793e\u3092\u63a8\u85a6\u3059\u308b\u53ef\u80fd\u6027\u306f\u3069\u306e\u7a0b\u5ea6\u3067\u3059\u304b\uff1f<\/em><\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/uLvjf6RSlIP3BNThykTdSpkfjklkRuoQdjFn7N0irH1gwsmbqkD-jyU24zzyjyeJRpsnO8d2Er0cgCXvpFWnGe2Esn6Q27PaYcoE__UGphk2l23LBDlu18BRZkZXEIkHVE0r7VACtx66LhbeiGKS8_E\" alt=\"\"\/><\/figure>\n\n<p>0\u304b\u308910\u307e\u3067\u306e\u6570\u5b57\u3092\u9078\u3093\u3067\u7b54\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n<p>NPS\u30b9\u30b3\u30a2\u306b\u57fa\u3065\u3044\u3066\u3001\u9867\u5ba2\u306f3\u3064\u306e\u30ab\u30c6\u30b4\u30ea\u30fc\u306b\u5206\u985e\u3055\u308c\u307e\u3059\uff1a<\/p>\n\n<ul>\n<li><strong>\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\uff1a 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<\/li>\n<\/ul>\n\n<p>\u3053\u306e3\u3064\u306e\u30b0\u30eb\u30fc\u30d7\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u3042\u306a\u305f\u306e\u4f1a\u793e\u306b\u5bfe\u3057\u3066\u3069\u306e\u3088\u3046\u306b\u611f\u3058\u3066\u3044\u308b\u304b\u3092\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u9867\u5ba2\u3092\u6e80\u8db3\u3055\u305b\u3001\u5fe0\u8aa0\u5fc3\u3092\u4fdd\u3064\u305f\u3081\u306e\u6539\u5584\u3092\u884c\u3046\u6307\u91dd\u3068\u306a\u308b\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">NPS\u306f\u3069\u306e\u3088\u3046\u306b\u8a08\u7b97\u3055\u308c\u308b\u306e\u304b\uff1f<\/h2>\n\n<p>NPS\u306f\u3001\u9867\u5ba2\u304c\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3064\u3044\u3066\u3069\u306e\u3088\u3046\u306b\u611f\u3058\u3066\u3044\u308b\u304b\u3092\u7406\u89e3\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u30c4\u30fc\u30eb\u3067\u3059\u3002NPS\u306f\u3001\u9867\u5ba2\u304c\u3042\u306a\u305f\u306e\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u4f1a\u793e\u306b\u3064\u3044\u3066\u53cb\u4eba\u306b\u8a71\u3059\u53ef\u80fd\u6027\u3092\u793a\u3059\u3082\u306e\u3067\u3059\u3002\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u306e\u5229\u70b9\u3092\u77e5\u308b\u306b\u306f\u3001\u6b21\u306e\u5f0f\u3092\u4f7f\u3044\u307e\u3059\uff1a  <\/p>\n\n<p><strong>\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2(NPS)\uff1d\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u306e\u5272\u5408-\u30c7\u30c8\u30e9\u30af\u30bf\u30fc\u306e\u5272\u5408<\/strong><\/p>\n\n<p>\u3042\u306a\u305f\u304c\u30b3\u30fc\u30d2\u30fc\u30cf\u30a6\u30b9\u3092\u7d4c\u55b6\u3057\u3066\u3044\u3066\u3001NPS\u30b9\u30b3\u30a2\u3092\u628a\u63e1\u3057\u305f\u3044\u3068\u3057\u307e\u3059\u30021,000\u4eba\u306e\u9867\u5ba2\u306bNPS\u306e\u8cea\u554f\u3092\u3057\u3001\u5f7c\u3089\u304c\u3042\u306a\u305f\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u3069\u3046\u8a55\u4fa1\u3057\u305f\u304b\u3092\u898b\u3066\u307f\u307e\u3057\u3087\u3046\uff1a500\u4eba\u304c9\u70b9\u3001200\u4eba\u304c10\u70b9\u3001150\u4eba\u304c7\u70b9\u300150\u4eba\u304c8\u70b9\u3001100\u4eba\u304c6\u70b9\u4ee5\u4e0b\u3067\u3057\u305f\u3002 <\/p>\n\n<p>\u3067\u306f\u3001\u305d\u308c\u3092\u5206\u89e3\u3057\u3066\u307f\u3088\u3046\uff1a<\/p>\n\n<ul>\n<li><strong>\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\uff1a<\/strong>\u3042\u306a\u305f\u306e\u55ab\u8336\u5e97\u30929\u70b9\u307e\u305f\u306f10\u70b9\u3068\u8a55\u4fa1\u3057\u305f\u9867\u5ba2\u3067\u3059\u3002\u5408\u8a08700\u4eba\uff089\u70b9\u8a55\u4fa1500\u4eba\u300110\u70b9\u8a55\u4fa1200\u4eba\uff09\u3002 <\/li>\n\n\n\n<li><strong>\u53d7\u52d5\u7684\uff1a <\/strong>\u3042\u306a\u305f\u306e\u30b3\u30fc\u30d2\u30fc\u30cf\u30a6\u30b9\u30927\u70b9\u307e\u305f\u306f8\u70b9\u3068\u8a55\u4fa1\u3057\u305f\u9867\u5ba2\u304c\u3053\u306e\u30ab\u30c6\u30b4\u30ea\u30fc\u306b\u5165\u308b\u3002\u305d\u306e\u6570\u306f200\u4eba\uff087\u70b9\u8a55\u4fa1150\u4eba\u30018\u70b9\u8a55\u4fa150\u4eba\uff09\u3002 <\/li>\n\n\n\n<li><strong>\u6e1b\u70b9\u8005\uff1a <\/strong>\u3042\u306a\u305f\u306e\u30b3\u30fc\u30d2\u30fc\u30cf\u30a6\u30b9\u306e\u8a55\u4fa1\u304c6\u70b9\u4ee5\u4e0b\u306e\u9867\u5ba2\u3067\u3001100\u4eba\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<p>\u3067\u306f\u3001NPS\u3092\u8a08\u7b97\u3057\u3066\u307f\u3088\u3046\uff1a<\/p>\n\n<ul>\n<li><strong>\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30d1\u30fc\u30bb\u30f3\u30c6\u30fc\u30b8\u307e\u305f\u306f\u30d7\u30ed\u30e2\u30fc\u30bf\u30fcNPS\uff1a<\/strong>\uff081000\u4eba\u4e2d700\u4eba\uff09*100\u3067\u300170\uff05\u306b\u76f8\u5f53\u3002<\/li>\n\n\n\n<li><strong>\u96e2\u8131\u8005\u7387\u307e\u305f\u306f\u96e2\u8131\u8005NPS\uff1a<\/strong>\uff081000\u4eba\u4e2d100\u4eba\uff09*100\u3067\u300110\uff05\u306b\u76f8\u5f53\u3059\u308b\u3002<\/li>\n<\/ul>\n\n<p>\u81ea\u793e\u306e\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u3092\u6c42\u3081\u308b\u306b\u306f\u3001\u30d7\u30ed\u30e2\u30fc\u30bf\u30fcNPS\u304b\u3089\u30c7\u30a3\u30c8\u30e9\u30af\u30bf\u30fcNPS\u3092\u5f15\u304f\uff1a<\/p>\n\n<p><strong>\u4f1a\u793e\u306eNPS\uff1d70-10\u3067\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u306f60\u306b\u76f8\u5f53\u3059\u308b\u3002<\/strong><\/p>\n\n<p>\u3064\u307e\u308a\u3001\u3042\u306a\u305f\u306e\u30b3\u30fc\u30d2\u30fc\u30cf\u30a6\u30b9\u306eNPS\u306f60\u3067\u3042\u308a\u3001\u3053\u308c\u306f\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u6e80\u8db3\u5ea6\u3092\u793a\u3059\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u6307\u6a19\u3067\u3042\u308b\u3002<\/p>\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"What is Net Promoter Score (NPS)?: Measure your customer satisfaction | QuestionPro\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/aCzyvkCmM9s?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n<h2 class=\"wp-block-heading\">\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u306e10\u5927\u30e1\u30ea\u30c3\u30c8<\/h2>\n\n<p>\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u304c\u512a\u308c\u3066\u3044\u308b\u4e3b\u306a\u7406\u7531\u306f\u3001\u9867\u5ba2\u306e\u5fe0\u8aa0\u5ea6\u3092\u793a\u3059\u304b\u3089\u3060\u3002\u9867\u5ba2\u304c\u623b\u3063\u3066\u304f\u308b\u304b\u3001\u96e2\u308c\u3066\u3044\u304f\u304b\u3092\u6559\u3048\u3066\u304f\u308c\u307e\u3059\u3002\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u306f\u3001\u8ab0\u304c\u3042\u306a\u305f\u306e\u4e00\u756a\u306e\u30d5\u30a1\u30f3\u306b\u306a\u3063\u3066\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u3092\u4ed6\u306e\u4eba\u306b\u6559\u3048\u3066\u304f\u308c\u308b\u304b\u3092\u77e5\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002  <\/p>\n\n<p>\u3057\u304b\u3057\u3001\u5177\u4f53\u7684\u306b\u3069\u306e\u3088\u3046\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308b\u306e\u3060\u308d\u3046\u304b\uff1f\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306bNPS\u3092\u4f7f\u3046\u3053\u3068\u3067\u4f55\u304c\u5f97\u3089\u308c\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u304c\u3082\u305f\u3089\u305910\u306e\u91cd\u8981\u306a\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">01.\u30b7\u30f3\u30d7\u30eb\u3067\u4f7f\u3044\u3084\u3059\u3044\u3002<\/h3>\n\n<p>NPS\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u3001\u8d85\u30b7\u30f3\u30d7\u30eb\u3067\u77ed\u6642\u9593\u3067\u56de\u7b54\u3067\u304d\u308b\u3002\u3088\u308a\u591a\u304f\u306e\u4eba\u306b\u56de\u7b54\u3057\u3066\u3082\u3089\u3046\u305f\u3081\u306b\u3001\u3053\u306e\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u3053\u308c\u3089\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u4e2d\u3044\u3064\u3067\u3082\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<p>NPS\u306e\u8cea\u554f\u306f\u3001\u5e02\u5834\u8abf\u67fb\u54e1\u306b\u3068\u3063\u3066\u3082\u7c21\u5358\u3067\u3059\u3002QuestionPro\u30a2\u30f3\u30b1\u30fc\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u5834\u5408\u3001\u8cea\u554f\u30bf\u30a4\u30d7\u3092\u30c9\u30e9\u30c3\u30b0\u30a2\u30f3\u30c9\u30c9\u30ed\u30c3\u30d7\u3059\u308b\u3060\u3051\u3067\u3001NPS\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u56de\u7b54\u8005\u306f\u3001\u56de\u7b54\u306e\u9078\u629e\u80a2\u306e\u3044\u305a\u308c\u304b\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5171\u6709\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u5171\u6709\u306b\u306f\u307b\u3068\u3093\u3069\u6642\u9593\u304c\u304b\u304b\u308a\u307e\u305b\u3093\u3002   <\/p>\n\n<h3 class=\"wp-block-heading\">02.NPS\u8abf\u67fb\u306f\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6e2c\u5b9a\u3059\u308b\u3002<\/h3>\n\n<p>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306f\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u304c\u3088\u308a\u5229\u76ca\u3092\u4e0a\u3052\u308b\u305f\u3081\u306b\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002NPS\u30b7\u30b9\u30c6\u30e0\u306f\u6709\u7528\u306a\u30c4\u30fc\u30eb\u3067\u3059\u3002\u9867\u5ba2\u304c\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3060\u3051\u3067\u306a\u304f\u3001\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u306b\u5fe0\u5b9f\u304b\u3069\u3046\u304b\u3082\u6559\u3048\u3066\u304f\u308c\u308b\u3002\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u306f\u3001\u9867\u5ba2\u304c\u81ea\u793e\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u3064\u3044\u3066\u3069\u306e\u3088\u3046\u306b\u611f\u3058\u3066\u3044\u308b\u304b\u3092\u77e5\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u306bNPS\u30b5\u30fc\u30d9\u30a4\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002    <\/p>\n\n<p>\u57fa\u672c\u7684\u306aNPS\u306e\u8cea\u554f\u3092\u4f7f\u3063\u3066\u3001\u5f7c\u3089\u304c\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u3092\u4ed6\u306e\u4eba\u306b\u85a6\u3081\u308b\u53ef\u80fd\u6027\u304c\u3069\u306e\u7a0b\u5ea6\u3042\u308b\u304b\u3092\u5224\u65ad\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u56de\u7b54\u306b\u5fdc\u3058\u3066\u3001\u3055\u3089\u306b\u8cea\u554f\u3092\u3057\u3066\u5b9f\u969b\u306e\u6c17\u6301\u3061\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">03.\u9867\u5ba2\u3068\u306e\u4f1a\u8a71\u306b\u304a\u3051\u308b\u5171\u901a\u8a00\u8a9e\u3067\u3042\u308b\u3002<\/h3>\n\n<p>NPS\u306f\u3001\u7d44\u7e54\u306e\u8ab0\u3082\u304c\u5bb9\u6613\u306b\u7406\u89e3\u3067\u304d\u308b\u666e\u904d\u7684\u306a\u6307\u6a19\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u306e\u5171\u901a\u8a00\u8a9e\u306f\u3001\u7570\u306a\u308b\u90e8\u9580\u3092\u307e\u305f\u3044\u3060\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306b\u95a2\u3059\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002NPS\u3092\u5171\u6709\u8a00\u8a9e\u3068\u3059\u308b\u3053\u3068\u3067\u3001\u30c1\u30fc\u30e0\u306f\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u306e\u305f\u3081\u306b\u3001\u3088\u308a\u52b9\u679c\u7684\u306b\u5354\u529b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<p>\u9867\u5ba2\u3068\u306e\u4f1a\u8a71\u306b\u5171\u901a\u8a00\u8a9e\u304c\u3042\u308c\u3070\u3001\u554f\u984c\u3092\u8fc5\u901f\u306b\u7279\u5b9a\u3057\u3001\u5bfe\u51e6\u3059\u308b\u3053\u3068\u304c\u5bb9\u6613\u306b\u306a\u308a\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u304c\u6700\u8fd1\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u56de\u7b54\u306b\u3064\u3044\u3066\u8b70\u8ad6\u3059\u308b\u5834\u5408\u3067\u3082\u3001\u30d7\u30ed\u30c0\u30af\u30c8\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u304cNPS\u306e\u50be\u5411\u3092\u5206\u6790\u3059\u308b\u5834\u5408\u3067\u3082\u3001\u8ab0\u3082\u304c\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u91cd\u8981\u6027\u3068\u30d3\u30b8\u30cd\u30b9\u6226\u7565\u3092\u5f62\u6210\u3059\u308b\u4e0a\u3067\u306e\u5f79\u5272\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">04.NPS\u8abf\u67fb\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u8ffd\u8de1\u3068\u6e2c\u5b9a\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/h3>\n\n<p>NPS\u8abf\u67fb\u306b\u3088\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u7d4c\u5e74\u5909\u5316\u3092\u4f53\u7cfb\u7684\u306b\u8ffd\u8de1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002NPS\u30c7\u30fc\u30bf\u3092\u5b9a\u671f\u7684\u306b\u53ce\u96c6\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u611f\u60c5\u306e\u80af\u5b9a\u7684\u306a\u50be\u5411\u3068\u5426\u5b9a\u7684\u306a\u50be\u5411\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3057\u3066\u3044\u308b\u304b\u4f4e\u4e0b\u3057\u3066\u3044\u308b\u304b\u306b\u304b\u304b\u308f\u3089\u305a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u306e\u6709\u52b9\u6027\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 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<\/p>\n\n<p>\u3053\u306e\u3088\u3046\u306a\u5e78\u305b\u306a\u9867\u5ba2\u306f\u3001\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u306e\u652f\u6301\u8005\u3068\u306a\u308a\u3001\u3042\u306a\u305f\u306e\u4f1a\u793e\u306b\u3064\u3044\u3066\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u8a71\u984c\u3092\u5e83\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3042\u306a\u305f\u306e\u88fd\u54c1\u306b\u8208\u5473\u3092\u6301\u3061\u305d\u3046\u306a\u4eba\u306b\u3064\u3044\u3066\u3001\u5f7c\u3089\u306b\u63d0\u6848\u3092\u6c42\u3081\u308b\u3053\u3068\u3082\u3067\u304d\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">06.NPS\u30b9\u30b3\u30a2\u3067\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8d77\u3053\u305d\u3046<\/h3>\n\n<p>NPS\u306f\u9867\u5ba2\u611f\u60c5\u3092\u6e2c\u5b9a\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u884c\u52d5\u3092\u4fc3\u3059\u3002\u96e2\u53cd\u8005\u3084\u30b9\u30b3\u30a2\u306e\u4f4e\u3044\u9867\u5ba2\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u306f\u3001\u4f55\u304b\u304c\u5f7c\u3089\u306e\u671f\u5f85\u306b\u5fdc\u3048\u3066\u3044\u306a\u3044\u3068\u3044\u3046\u30b7\u30b0\u30ca\u30eb\u3068\u306a\u308b\u3002\u3053\u308c\u306f\u3001\u3053\u308c\u3089\u306e\u9867\u5ba2\u306b\u63a5\u89e6\u3057\u3001\u5f7c\u3089\u306e\u61f8\u5ff5\u306b\u5bfe\u51e6\u3059\u308b\u8cb4\u91cd\u306a\u6a5f\u4f1a\u3067\u3042\u308b\u3002  <\/p>\n\n<p>\u4e0d\u6e80\u8db3\u306a\u9867\u5ba2\u3068\u7a4d\u6975\u7684\u306b\u95a2\u308f\u308b\u3053\u3068\u3067\u3001\u554f\u984c\u3092\u89e3\u6c7a\u3057\u3001\u5f7c\u3089\u306e\u4f53\u9a13\u3092\u6539\u5584\u3057\u3001\u3055\u3089\u306b\u306f\u5f7c\u3089\u3092\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u306b\u5909\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002NPS\u306b\u3088\u3063\u3066\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306b\u7ba1\u7406\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u3078\u306e\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u3092\u793a\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">07.\u81ea\u5206\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3002<\/h3>\n\n<p>NPS\u306f\u3001\u696d\u754c\u6a19\u6e96\u3084\u7af6\u5408\u4ed6\u793e\u306b\u5bfe\u3059\u308b\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u3053\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30ad\u30f3\u30b0\u30fb\u30d7\u30ed\u30bb\u30b9\u306f\u3001\u8cb4\u793e\u304c\u540c\u696d\u4ed6\u793e\u3068\u6bd4\u3079\u3066\u3069\u306e\u3088\u3046\u306a\u9055\u3044\u304c\u3042\u308b\u304b\u306b\u3064\u3044\u3066\u306e\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u5f97\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 <\/p>\n\n<p>\u5e02\u5834\u306e\u4e2d\u3067\u306e\u81ea\u793e\u306e\u7acb\u3061\u4f4d\u7f6e\u3092\u77e5\u308b\u3053\u3068\u3067\u3001\u73fe\u5b9f\u7684\u306a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3057\u3001\u6539\u5584\u70b9\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002NPS\u306b\u3088\u308b\u30d9\u30f3\u30c1\u30de\u30fc\u30ad\u30f3\u30b0\u306f\u3001\u81ea\u793e\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u3064\u3044\u3066\u5e45\u5e83\u3044\u8996\u70b9\u3092\u63d0\u4f9b\u3057\u3001\u6226\u7565\u7684\u610f\u601d\u6c7a\u5b9a\u306e\u6307\u91dd\u3068\u306a\u308a\u3001\u958b\u767a\u53ef\u80fd\u306a\u9818\u57df\u3092\u6d6e\u304d\u5f6b\u308a\u306b\u3057\u307e\u3059\u3002 <\/p>\n\n<h3 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<\/p>\n\n<p>\u3053\u306e\u3088\u3046\u306a\u30b3\u30e1\u30f3\u30c8\u3092\u8aad\u3081\u3070\u3001\u3069\u3053\u3092\u6539\u5584\u3059\u308c\u3070\u3044\u3044\u306e\u304b\u304c\u3088\u304f\u308f\u304b\u308b\u3002\u3053\u306e\u3088\u3046\u306a\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306f\u3001\u3042\u306a\u305f\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u9867\u5ba2\u304c\u671b\u3080\u3082\u306e\u306b\u3055\u3089\u306b\u8fd1\u3065\u3051\u308b\u305f\u3081\u306b\u975e\u5e38\u306b\u8cb4\u91cd\u306a\u3082\u306e\u3067\u3059\u3002\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u3001\u6539\u5584\u3057\u7d9a\u3051\u308b\u305f\u3081\u306e\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3092\u6301\u3064\u3088\u3046\u306a\u3082\u306e\u3060\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">09.\u8cbb\u7528\u5bfe\u52b9\u679c\u304c\u9ad8\u3044\u3002<\/h3>\n\n<p>\u9867\u5ba2\u8abf\u67fb\u306e\u305f\u3081\u306b\u4f01\u696d\u306b\u4f9d\u983c\u3059\u308b\u3068\u3001\u30b3\u30b9\u30c8\u304c\u304b\u304b\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u4e00\u65b9\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u30c4\u30fc\u30eb\u306f\u3001\u5927\u304d\u306a\u4fa1\u5024\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u3001\u4e88\u7b97\u306b\u512a\u3057\u3044\u3002\u9867\u5ba2\u8abf\u67fb\u3092\u5358\u72ec\u3067\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u3001\u8907\u6570\u306e\u30c1\u30fc\u30e0\u306b\u6709\u76ca\u306a\u6a5f\u80fd\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002  <\/p>\n\n<p>\u6700\u3082\u826f\u3044\u70b9\u306f\u3001\u3053\u308c\u3089\u306e\u30c4\u30fc\u30eb\u3092\u4f7f\u3046\u3053\u3068\u3067\u81ea\u7acb\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u7d4c\u8cbb\u306b\u5927\u304d\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3053\u3068\u3060\u3002NPS\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u306b\u3088\u308c\u3070\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9a\u671f\u7684\u306b\u5b9f\u65bd\u3057\u3001\u305d\u308c\u3068\u4e26\u884c\u3057\u3066\u4ed6\u306e\u8abf\u67fb\u65b9\u6cd5\u3082\u5229\u7528\u3059\u3079\u304d\u3067\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u8abf\u67fb\u3092\u3059\u3079\u3066\u793e\u5185\u3067\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u308c\u3070\u3001\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">10.\u9867\u5ba2\u306e\u7dad\u6301\u3068\u6210\u9577\u3092\u4fc3\u9032\u3059\u308b\u3002<\/h3>\n\n<p>NPS\u3092\u6d3b\u7528\u3057\u3066\u9867\u5ba2\u3092\u6e80\u8db3\u3055\u305b\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u306b\u6ce8\u529b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u30ea\u30d4\u30fc\u30bf\u30fc\u3092\u5897\u3084\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3002\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u9867\u5ba2\u306f\u8cb4\u793e\u306b\u5b9a\u7740\u3059\u308b\u50be\u5411\u304c\u3042\u308a\u3001\u96e2\u53cd\u3059\u308b\u9867\u5ba2\u306f\u5c11\u306a\u304f\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u3092\u5b89\u5b9a\u3055\u305b\u3001\u5b89\u5b9a\u3057\u305f\u53ce\u5165\u3092\u3082\u305f\u3089\u3059\u3053\u3068\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u3053\u3046\u3057\u3066\u6e80\u8db3\u3057\u3001\u5fe0\u8aa0\u3092\u8a93\u3063\u305f\u9867\u5ba2\u306f\u3001\u518d\u3073\u8cb4\u793e\u304b\u3089\u5546\u54c1\u3092\u8cfc\u5165\u3057\u305f\u308a\u3001\u53cb\u4eba\u306b\u8cb4\u793e\u306e\u30d3\u30b8\u30cd\u30b9\u3092\u4f1d\u3048\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u591a\u3044\u306e\u3067\u3059\u3002   <\/p>\n\n<p>\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001NPS\u30b9\u30b3\u30a2\u304c\u9ad8\u3044\u4f01\u696d\u306f\u3057\u3070\u3057\u3070\u6210\u9577\u3092\u9042\u3052\u308b\u304c\u3001\u4f4e\u3044\u4f01\u696d\u306f\u82e6\u6226\u3092\u5f37\u3044\u3089\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002\u5fe0\u8aa0\u5fc3\u306e\u9ad8\u3044\u9867\u5ba2\u306f\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u3092\u9078\u3073\u7d9a\u3051\u3001\u63a8\u85a6\u3092\u901a\u3058\u3066\u65b0\u898f\u9867\u5ba2\u3092\u3082\u305f\u3089\u3059\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u304b\u3089\u3060\u3002NPS\u3092\u6d3b\u7528\u3057\u3066\u9867\u5ba2\u3092\u6e80\u8db3\u3055\u305b\u3001\u5fe0\u8aa0\u5fc3\u3092\u9ad8\u3081\u308b\u3053\u3068\u3067\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u3078\u306e\u9053\u3092\u5207\u308a\u958b\u304f\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3060\u3002  <\/p>\n\n\t<div class=\"banner-section wf-section\" lang=\"\" >\n\t\t<div class=\"right-column-container\">\n\t\t\t<div class=\"bannerbg white\">\n\t\t\t\t<span class=\"h1-2\">\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30c7\u30fc\u30bf\u3001\u6d1e\u5bdf\u3001\u9ad8\u5ea6\u306a\u5206\u6790\u306b\u57fa\u3065\u3044\u3066\u601d\u3044\u51fa\u306b\u6b8b\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/span>\n\t\t\t\t<a href=\"#userliteForm\" data-toggle=\"modal\" class=\"button w-button\">\u304a\u554f\u3044\u5408\u308f\u305b<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"userlite-modal modal fade\" id=\"userliteForm\" tabindex=\"-1\" role=\"dialog\" style=\"display: none;\">\n\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t<div class=\"modal-content\" role=\"document\">\n\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t<div class=\"modal-header\">\n\t\t\t\t\t\t<button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n\t\t\t\t\t\t\t<i class=\"material-icons\">close<\/i>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"contact-us-form-wrapper contact-box\">\n\t\t\t\t\t\t<div class=\"userlite-form-wrapper\">\n\t\t\t\t\t\t\t<iframe src=\"https:\/\/www.questionpro.com\/userlite-form-blog-japanese.html?product=CX&amp;referralurl=https:\/\/www.questionpro.com\/blog\/ja\/wp-json\/wp\/v2\/posts\/1010553\/&amp;lang=ja&amp;cat=cx-ja-2\" style=\"display: block;\" ><\/iframe>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"demo-form-wrapper success-message-div\" style=\"display:none\">\n\t\t\t\t\t\t\t<p class=\"success-message-para\"><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n<h2 class=\"wp-block-heading\">NPS\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u6700\u5927\u9650\u306b\u6d3b\u304b\u3059<\/h2>\n\n<p>\u3042\u306a\u305f\u306e\u7d44\u7e54\u3067\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u6700\u5927\u5316\u3059\u308b\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u7279\u5b9a\u306e\u5206\u91ce\u306b\u7126\u70b9\u3092\u5f53\u3066\u307e\u3057\u3087\u3046\uff1a<\/p>\n\n<h3 class=\"wp-block-heading\">01.NPS\u306e\u52b9\u679c\u7684\u306a\u5c0e\u5165<\/h3>\n\n<p>NPS\u3092\u7d44\u7e54\u5185\u3067\u52b9\u679c\u7684\u306b\u5b9f\u65bd\u3059\u308b\u3053\u3068\u304b\u3089\u59cb\u3081\u307e\u3057\u3087\u3046\u3002\u660e\u78ba\u3067\u7c21\u6f54\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u8a2d\u8a08\u3057\u3001\u9069\u5207\u306a\u9001\u4fe1\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u9078\u629e\u3057\u3001NPS\u306e\u65b9\u6cd5\u8ad6\u306b\u3064\u3044\u3066\u30c1\u30fc\u30e0\u306b\u5341\u5206\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u53d7\u3051\u3055\u305b\u308b\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">02.\u30c7\u30fc\u30bf\u53ce\u96c6\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/h3>\n\n<p>NPS\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u969b\u306b\u306f\u3001\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3092\u63a1\u7528\u3057\u307e\u3057\u3087\u3046\u3002\u7279\u5b9a\u306e\u9867\u5ba2\u3092\u30bf\u30fc\u30b2\u30c3\u30c8\u3068\u3057\u3001E\u30e1\u30fc\u30eb\u3001\u30a6\u30a7\u30d6\u3001\u30e2\u30d0\u30a4\u30eb\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u3067\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u3001\u30c7\u30fc\u30bf\u306e\u8cea\u3068\u6b63\u78ba\u6027\u3092\u78ba\u4fdd\u3059\u308b\u3002\u9069\u5207\u306a\u30c7\u30fc\u30bf\u53ce\u96c6\u306f\u3001\u3042\u306a\u305f\u304c\u53d7\u3051\u53d6\u308b\u60c5\u5831\u304c\u4ee3\u8868\u7684\u3067\u4fe1\u983c\u3067\u304d\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">03.NPS\u7d50\u679c\u306e\u5206\u6790\u3068\u89e3\u91c8<\/h3>\n\n<p>NPS\u30b9\u30b3\u30a2\u3092\u53ce\u96c6\u3057\u305f\u3089\u3001\u5206\u6790\u3068\u89e3\u91c8\u306e\u6bb5\u968e\u306b\u5165\u308b\u3002\u9867\u5ba2\u304b\u3089\u306e\u30b3\u30e1\u30f3\u30c8\u3084\u30c6\u30ad\u30b9\u30c8\u306b\u3088\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u306f\u7279\u306b\u6ce8\u610f\u3092\u6255\u3046\u3053\u3068\u3002\u30b9\u30b3\u30a2\u306e\u80cc\u5f8c\u306b\u3042\u308b\u300c\u7406\u7531\u300d\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u5224\u65ad\u3092\u4e0b\u3057\u3001\u6539\u5584\u70b9\u3092\u7d5e\u308a\u8fbc\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">04.\u30a2\u30af\u30b7\u30e7\u30f3\u30d7\u30e9\u30f3\u306e\u4f5c\u6210<\/h3>\n\n<p>\u884c\u52d5\u306fNPS\u306e\u4e00\u90e8\u3067\u3042\u308a\u3001\u5358\u306a\u308b\u6e2c\u5b9a\u3067\u306f\u306a\u3044\u3002NPS\u8abf\u67fb\u306e\u7d50\u679c\u306b\u57fa\u3065\u304d\u3001\u8a73\u7d30\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u30d7\u30e9\u30f3\u3092\u4f5c\u6210\u3059\u308b\u3002\u9867\u5ba2\u306e\u5e78\u798f\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306b\u6700\u3082\u5927\u304d\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u5909\u5316\u306b\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u308b\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">05.\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30fb\u30eb\u30fc\u30d7\u3068\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7<\/h3>\n\n<p>\u9867\u5ba2\u3068\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u3092\u9589\u3058\u308b\u3053\u3068\u306f\u3001NPS\u306e\u91cd\u8981\u306a\u90e8\u5206\u3067\u3042\u308b\u3002\u5426\u5b9a\u7684\u306a\u9867\u5ba2\u3084\u53d7\u52d5\u7684\u306a\u9867\u5ba2\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u308a\u3001\u5f7c\u3089\u306e\u554f\u984c\u3092\u7406\u89e3\u3057\u3001\u305d\u306e\u89e3\u6c7a\u306b\u52aa\u3081\u307e\u3057\u3087\u3046\u3002\u4e00\u8cab\u3057\u305f\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u3078\u306e\u732e\u8eab\u3092\u793a\u3057\u3001\u6700\u7d42\u7684\u306bNPS\u30b9\u30b3\u30a2\u306e\u4e0a\u6607\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">06.\u5f93\u696d\u54e1\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/h3>\n\n<p>\u5f93\u696d\u54e1\u306bNPS\u306e\u91cd\u8981\u6027\u3068\u3001\u512a\u308c\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u4e0a\u3067\u306e\u5f79\u5272\u3092\u7406\u89e3\u3055\u305b\u307e\u3057\u3087\u3046\u3002\u5f93\u696d\u54e1\u3092\u8a13\u7df4\u3057\u3001NPS\u306e\u30d7\u30ed\u30bb\u30b9\u306b\u53c2\u52a0\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u7a4d\u6975\u7684\u306a\u9867\u5ba2\u5bfe\u5fdc\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">07.\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068\u6210\u9577\u306e\u305f\u3081\u306eNPS\u306e\u6d3b\u7528<\/h3>\n\n<p>\u9ad8\u3044NPS\u30b9\u30b3\u30a2\u3068\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u9867\u5ba2\u306e\u58f0\u3092\u3001\u5f37\u529b\u306a\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30c4\u30fc\u30eb\u3068\u3057\u3066\u6d3b\u7528\u3057\u307e\u3057\u3087\u3046\u3002\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u8cc7\u6599\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3067\u7d39\u4ecb\u3057\u307e\u3057\u3087\u3046\u3002\u9ad8\u3044NPS\u30b9\u30b3\u30a2\u306f\u8aac\u5f97\u529b\u306e\u3042\u308b\u30bb\u30fc\u30eb\u30b9\u30dd\u30a4\u30f3\u30c8\u306b\u306a\u308a\u307e\u3059\u3002\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u3092\u4fe1\u983c\u3059\u308b\u53ef\u80fd\u6027\u306e\u9ad8\u3044\u65b0\u898f\u9867\u5ba2\u3092\u60f9\u304d\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002   <\/p>\n\n<h2 class=\"wp-block-heading\">\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u306e\u30d3\u30b8\u30cd\u30b9\u3078\u306e\u5c0e\u5165<\/h2>\n\n<p>\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u3092\u30d3\u30b8\u30cd\u30b9\u306b\u5c0e\u5165\u3059\u308b\u3053\u3068\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u5927\u304d\u306a\u5229\u76ca\u3092\u3082\u305f\u3089\u3059\u6226\u7565\u7684\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u958b\u59cb\u3059\u308b\u305f\u3081\u306e\u91cd\u8981\u306a\u30b9\u30c6\u30c3\u30d7\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\uff1a <\/p>\n\n<h3 class=\"wp-block-heading\">\u30b9\u30c6\u30c3\u30d71\uff1a\u6b63\u3057\u3044\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u9078\u3076<\/h3>\n\n<p>\u30d3\u30b8\u30cd\u30b9\u306e\u30cb\u30fc\u30ba\u3068\u4e88\u7b97\u306b\u5408\u3063\u305fNPS\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3084\u30c4\u30fc\u30eb\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u304b\u3089\u59cb\u3081\u307e\u3057\u3087\u3046\u3002QuestionPro CX\u304c\u6700\u9069\u3067\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u7c21\u5358\u306b\u4f5c\u6210\u3057\u3001\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n<h3 class=\"wp-block-heading\">\u30b9\u30c6\u30c3\u30d72\uff1a\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u8a2d\u5b9a<\/h3>\n\n<p>\u7c21\u6f54\u3067\u308f\u304b\u308a\u3084\u3059\u3044\u8cea\u554f\u3067NPS\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3057\u3087\u3046\u3002\u3042\u3089\u304b\u3058\u3081\u7528\u610f\u3055\u308c\u3066\u3044\u308bNPS\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u3088\u308a\u5229\u7528\u3057\u3084\u3059\u304f\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u3089\u306eNPS\u8cea\u554f\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u8abf\u67fb\u7814\u7a76\u3067\u4f7f\u7528\u3059\u308b\u305f\u3081\u306b\u3059\u3067\u306b\u6e96\u5099\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u3053\u306e\u30b5\u30f3\u30d7\u30eb\u306eNPS\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u7279\u5b9a\u306e\u8981\u4ef6\u306b\u5fdc\u3058\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002   <\/p>\n\n<h3 class=\"wp-block-heading\">\u30b9\u30c6\u30c3\u30d73\uff1a\u7d50\u679c\u306e\u5206\u6790<\/h3>\n\n<p>NPS\u8abf\u67fb\u306e\u56de\u7b54\u3092\u53d7\u3051\u53d6\u308a\u59cb\u3081\u305f\u3089\u3001\u30c7\u30fc\u30bf\u3092\u96c6\u8a08\u3057\u3001NPS\u30b9\u30b3\u30a2\u3092\u8a08\u7b97\u3057\u307e\u3059\u3002\u30c7\u30fc\u30bf\u306b\u96a0\u3055\u308c\u305f\u50be\u5411\u3068\u30d1\u30bf\u30fc\u30f3\u3092\u63a2\u308a\u307e\u3059\u3002\u9867\u5ba2\u611f\u60c5\u3092\u8abf\u67fb\u3057\u3001\u6539\u5584\u53ef\u80fd\u306a\u5206\u91ce\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002\u3053\u306e\u5206\u6790\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6226\u7565\u306e\u5f37\u5316\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002   <\/p>\n\n<p>QuestionPro\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u5206\u6790\u30d7\u30ed\u30bb\u30b9\u3092\u52b9\u7387\u5316\u3057\u3001\u3088\u308a\u6df1\u3044\u6d1e\u5bdf\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002QuestionPro\u306eNPS\u8abf\u67fb\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306f\u3001\u8a73\u7d30\u306aNPS\u5024\u306e\u30b0\u30e9\u30d5\u3068\u30c1\u30e3\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u5730\u57df\u3001\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u306b\u57fa\u3065\u304f\u6bd4\u8f03\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u3068\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3092\u8868\u793a\u3057\u307e\u3059\u3002  <\/p>\n\n<p>QuestionPro Net Promoter Score Meter\u306f\u3001\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u3001\u30d1\u30c3\u30b7\u30d6\u3001\u30c7\u30c8\u30e9\u30af\u30bf\u30fc\u306e\u6570\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u8996\u899a\u7684\u306b\u8868\u3057\u307e\u3059\u3002 \u307e\u305f\u3001\u7d50\u679c\u3092.xls\u5f62\u5f0f\u3067\u30a8\u30af\u30b9\u30dd\u30fc\u30c8\u3057\u305f\u308a\u3001\u30c7\u30fc\u30bf\u30d5\u30a3\u30eb\u30bf\u30fc\u3092\u9069\u7528\u3057\u305f\u308a\u3001NPS\u30ec\u30dd\u30fc\u30c8\u3092\u5171\u6709\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002 <\/p>\n\n<h3 class=\"wp-block-heading\">\u30b9\u30c6\u30c3\u30d74\uff1a\u884c\u52d5\u3092\u8d77\u3053\u3059<\/h3>\n\n<p>NPS\u5206\u6790\u304b\u3089\u53ce\u96c6\u3057\u305f\u6d1e\u5bdf\u3084\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6d3b\u7528\u3057\u3066\u3001\u72ec\u81ea\u306e\u660e\u78ba\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u30d7\u30e9\u30f3\u3092\u7b56\u5b9a\u3057\u307e\u3057\u3087\u3046\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u4e0a\u3067\u3001\u6700\u3082\u5927\u304d\u306a\u9055\u3044\u3092\u751f\u3080\u5206\u91ce\u306e\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u306b\u6ce8\u529b\u3057\u307e\u3057\u3087\u3046\u3002\u30c1\u30fc\u30e0\u30e1\u30f3\u30d0\u30fc\u306b\u5177\u4f53\u7684\u306a\u8cac\u4efb\u3092\u5272\u308a\u5f53\u3066\u3001\u6539\u5584\u3084\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u3092\u5b9f\u65bd\u3059\u308b\u305f\u3081\u306e\u660e\u78ba\u306a\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u8a2d\u5b9a\u3057\u307e\u3057\u3087\u3046\u3002  <\/p>\n\n<h2 class=\"wp-block-heading\">\u7d50\u8ad6<\/h2>\n\n<p>\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u306e\u30e1\u30ea\u30c3\u30c8\u306f\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u3092\u5927\u304d\u304f\u5f8c\u62bc\u3057\u3057\u307e\u3059\u3002NPS\u306f\u3001\u9867\u5ba2\u304c\u3069\u308c\u3060\u3051\u88fd\u54c1\u3092\u6c17\u306b\u5165\u3063\u3066\u3044\u308b\u304b\u3001\u3069\u308c\u3060\u3051\u5fe0\u5b9f\u304b\u3092\u5224\u65ad\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u4fbf\u5229\u306a\u30c4\u30fc\u30eb\u3067\u3059\u3002NPS\u3092\u6b63\u3057\u304f\u4f7f\u3048\u3070\u3001\u9867\u5ba2\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u3092\u6210\u9577\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002  <\/p>\n\n<p>NPS\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3059\u308b\u306b\u306f\u3001\u305d\u308c\u3092\u52b9\u679c\u7684\u306b\u4f7f\u3046\u5fc5\u8981\u304c\u3042\u308b\u3002\u9867\u5ba2\u306bNPS\u306e\u8cea\u554f\u3092\u3057\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6ce8\u610f\u6df1\u304f\u96c6\u3081\u307e\u3057\u3087\u3046\u3002\u305d\u3057\u3066\u3001\u5b66\u3093\u3060\u3053\u3068\u3092\u4f7f\u3063\u3066\u30d3\u30b8\u30cd\u30b9\u3092\u6539\u5584\u3057\u3001\u9867\u5ba2\u3092\u6e80\u8db3\u3055\u305b\u307e\u3057\u3087\u3046\u3002\u305d\u308c\u306f\u3001\u9867\u5ba2\u91cd\u8996\u306e\u4f01\u696d\u6587\u5316\u3092\u69cb\u7bc9\u3057\u3001\u4eba\u3005\u306e\u6e80\u8db3\u3068\u5fe0\u8aa0\u5fc3\u3092\u7dad\u6301\u3059\u308b\u3088\u3046\u306a\u3082\u306e\u3060\u3002   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