{"id":1011255,"date":"2023-11-01T14:00:00","date_gmt":"2023-11-01T21:00:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%83%8d%e3%83%83%e3%83%88%e3%83%bb%e3%83%97%e3%83%ad%e3%83%a2%e3%83%bc%e3%82%bf%e3%83%bc%e3%83%bb%e3%82%b9%e3%82%b3%e3%82%a2%e3%81%ae%e5%88%a9%e7%82%b9%e3%81%a8%e6%ac%a0%e7%82%b9\/"},"modified":"2025-02-17T01:53:42","modified_gmt":"2025-02-17T08:53:42","slug":"%e3%83%8d%e3%83%83%e3%83%88%e3%83%bb%e3%83%97%e3%83%ad%e3%83%a2%e3%83%bc%e3%82%bf%e3%83%bc%e3%83%bb%e3%82%b9%e3%82%b3%e3%82%a2%e3%81%ae%e5%88%a9%e7%82%b9%e3%81%a8%e6%ac%a0%e7%82%b9","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%8d%e3%83%83%e3%83%88%e3%83%bb%e3%83%97%e3%83%ad%e3%83%a2%e3%83%bc%e3%82%bf%e3%83%bc%e3%83%bb%e3%82%b9%e3%82%b3%e3%82%a2%e3%81%ae%e5%88%a9%e7%82%b9%e3%81%a8%e6%ac%a0%e7%82%b9\/","title":{"rendered":"\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u306e\u5229\u70b9\u3068\u6b20\u70b9"},"content":{"rendered":"\n<p>\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u306f\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6e2c\u5b9a\u3057\u3001\u5168\u4f53\u7684\u306a\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u308b\u305f\u3081\u306e\u6307\u6a19\u3068\u3057\u3066\u5e83\u304f\u4f7f\u308f\u308c\u3066\u3044\u308b\u3002\u4ed6\u306e\u6e2c\u5b9a\u30c4\u30fc\u30eb\u3068\u540c\u69d8\u306b\u3001NPS\u306b\u3082\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u306e\u9577\u6240\u3068\u77ed\u6240\u304c\u3042\u308a\u307e\u3059\u3002 <\/p>\n\n<p>NPS\u306f2003\u5e74\u3001\u30d5\u30ec\u30c3\u30c9\u30fb\u30e9\u30a4\u30d2\u30d8\u30eb\u30c9\u3001\u30d9\u30a4\u30f3\u30fb\u30a2\u30f3\u30c9\u30fb\u30ab\u30f3\u30d1\u30cb\u30fc\u3001\u30b5\u30c8\u30e1\u30c8\u30ea\u30c3\u30af\u30b9\u306b\u3088\u3063\u3066\u958b\u767a\u3055\u308c\u305f\u3002\u30d3\u30b8\u30cd\u30b9\u754c\u3067\u306f\u5b9a\u756a\u3068\u306a\u3063\u3066\u304a\u308a\u3001\u591a\u304f\u306e\u7d44\u7e54\u304c\u696d\u7e3e\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306b\u6d3b\u7528\u3057\u3066\u3044\u308b\u3002 <\/p>\n\n<p>\u3053\u306e\u30d6\u30ed\u30b0\u3067\u306f\u3001NPS\u304c\u4f01\u696d\u3084\u9867\u5ba2\u306b\u4e0e\u3048\u308b\u5f71\u97ff\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u3001NPS\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u306e\u672c\u5f53\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u6398\u308a\u4e0b\u3052\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n<h2 class=\"wp-block-heading\">\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u3068\u306f\u4f55\u304b\uff1f<\/h2>\n\n<p>\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u6307\u6a19\u3067\u3001\u9867\u5ba2\u304c\u4f01\u696d\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u4ed6\u306e\u4eba\u306b\u85a6\u3081\u308b\u53ef\u80fd\u6027\u3092\u6e2c\u5b9a\u3059\u308b\u3002  <\/p>\n\n<p>\u3053\u308c\u306f\u3072\u3068\u3064\u306e\u8cea\u554f\u306b\u57fa\u3065\u3044\u3066\u3044\u308b\uff1a&#8221;\u53cb\u4eba\u3084\u540c\u50da\u306b\u5f53\u793e\u3092\u85a6\u3081\u308b\u53ef\u80fd\u6027\u306f0\uff5e10\u306e\u3046\u3061\u3069\u308c\u3050\u3089\u3044\u3067\u3059\u304b\uff1f&#8221; \u3068\u3044\u3046\u8cea\u554f\u3067\u3042\u308b\u3002\u9867\u5ba2\u306e\u56de\u7b54\u306f\u3001\u5f7c\u3089\u3092\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\uff089\uff5e10\uff09\u3001\u30d1\u30c3\u30b7\u30d6\uff087\uff5e8\uff09\u3001\u30c7\u30c8\u30e9\u30af\u30bf\u30fc\uff080\uff5e6\uff09\u306b\u5206\u985e\u3059\u308b\u3002   <\/p>\n\n<p>NPS\u306f\u3001\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u306e\u5272\u5408\u304b\u3089\u30c7\u30c8\u30e9\u30af\u30bf\u30fc\u306e\u5272\u5408\u3092\u5f15\u304f\u3053\u3068\u3067\u7b97\u51fa\u3055\u308c\u3001-100\u304b\u3089+100\u307e\u3067\u306e\u30b9\u30b3\u30a2\u304c\u5f97\u3089\u308c\u307e\u3059\u3002\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6e2c\u5b9a\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6539\u5584\u70b9\u3092\u7279\u5b9a\u3059\u308b\u305f\u3081\u306b\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u306e\u5229\u70b9<\/h2>\n\n<p><a href=\"https:\/\/www.questionpro.com\/blog\/net-promoter-score-tools\/\">\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2<\/a>\uff08NPS\uff09\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/blog\/ja\/%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%83%bb%e3%83%ad%e3%82%a4%e3%83%a4%e3%83%ab%e3%83%86%e3%82%a3%e9%a1%a7%e5%ae%a2%e3%83%ad%e3%82%a4%e3%83%a4%e3%83%ab%e3%83%86%e3%82%a3%e3%81%a8%e3%81%af\/\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068<\/a> <a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\">\u9867\u5ba2\u6e80\u8db3<\/a>\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u5e83\u304f\u4f7f\u308f\u308c\u3066\u3044\u308b\u6307\u6a19\u3067\u3042\u308a\u3001\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u624b\u6cd5\u3067\u3042\u308b\u3002\u30b7\u30f3\u30d7\u30eb\u3067\u3042\u308a\u306a\u304c\u3089\u5f37\u529b\u306a\u30c4\u30fc\u30eb\u3067\u3042\u308a\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u3044\u304f\u3064\u304b\u306e\u5229\u70b9\u304c\u3042\u308b\uff1a <\/p>\n\n<ul>\n<li><h3>\u30b7\u30f3\u30d7\u30eb\u3055<\/h3><\/li>\n<\/ul>\n\n<p>NPS\u306e\u4e3b\u306a\u5229\u70b9\u306e\u4e00\u3064\u306f\u3001\u305d\u306e\u30b7\u30f3\u30d7\u30eb\u3055\u3067\u3042\u308b\u3002\u6838\u3068\u306a\u308b\u8cea\u554f\u306f\u5358\u7d14\u3067\u3042\u308b\uff1a&#8221;\u53cb\u4eba\u3084\u540c\u50da\u306b\u5f53\u793e\u306e\u4f1a\u793e\uff0f\u88fd\u54c1\uff0f\u30b5\u30fc\u30d3\u30b9\u3092\u85a6\u3081\u308b\u53ef\u80fd\u6027\u306f0\uff5e10\u6bb5\u968e\u3067\u3069\u306e\u304f\u3089\u3044\u3042\u308a\u307e\u3059\u304b\uff1f&#8221;\u3053\u306e\u30b7\u30f3\u30d7\u30eb\u3055\u304c\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u306f\u7406\u89e3\u3057\u3084\u3059\u304f\u3001\u56de\u7b54\u3057\u3084\u3059\u304f\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u306f\u30c7\u30fc\u30bf\u3092\u96c6\u3081\u3084\u3059\u3044\u3002  <\/p>\n\n<ul>\n<li><h3>\u6a19\u6e96\u5316<\/h3><\/li>\n<\/ul>\n\n<p>NPS\u306f\u6a19\u6e96\u5316\u3055\u308c\u305f\u6307\u6a19\u3067\u3042\u308a\u3001\u4f01\u696d\u306f\u7af6\u5408\u4ed6\u793e\u3068\u3001\u3042\u308b\u3044\u306f\u81ea\u793e\u306e\u30d3\u30b8\u30cd\u30b9\u306e\u7570\u306a\u308b\u30bb\u30b0\u30e1\u30f3\u30c8\u5185\u3067\u3001\u81ea\u793e\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6bd4\u8f03\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002\u3053\u306e\u6a19\u6e96\u5316\u306f\u3001\u696d\u754c\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u306b\u3064\u3044\u3066\u4f01\u696d\u306e\u7acb\u3061\u4f4d\u7f6e\u3092\u7406\u89e3\u3059\u308b\u4e0a\u3067\u975e\u5e38\u306b\u6709\u76ca\u3067\u3042\u308b\u3002 <\/p>\n\n<ul>\n<li><h3>\u30af\u30a4\u30c3\u30af\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/h3><\/li>\n<\/ul>\n\n<p>NPS\u306f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u3001\u4f01\u696d\u304c\u8fc5\u901f\u306b\u554f\u984c\u3092\u7279\u5b9a\u3057\u3001\u5bfe\u51e6\u3059\u308b\u305f\u3081\u306e\u8cb4\u91cd\u306a\u30c4\u30fc\u30eb\u3068\u306a\u308b\u3002\u5373\u5ea7\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u662f\u6b63\u63aa\u7f6e\u3092\u8b1b\u3058\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3057\u3001\u6700\u7d42\u7684\u306b\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002 <\/p>\n\n<ul>\n<li><h3>\u4e88\u6e2c\u529b<\/h3><\/li>\n<\/ul>\n\n<p>\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001NPS\u306f\u5c06\u6765\u306e\u9867\u5ba2\u884c\u52d5\u3092\u4e88\u6e2c\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002NPS\u30b9\u30b3\u30a2\u304c\u9ad8\u3044\u9867\u5ba2\u306f\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u3084\u30ea\u30d4\u30fc\u30bf\u30fc\u306b\u306a\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u3001\u9006\u306b\u30b9\u30b3\u30a2\u304c\u4f4e\u3044\u9867\u5ba2\u306f\u89e3\u7d04\u306e\u30ea\u30b9\u30af\u304c\u3042\u308b\u3002\u3053\u306e\u4e88\u6e2c\u529b\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u3092\u7dad\u6301\u3057\u3001\u9867\u5ba2\u30d9\u30fc\u30b9\u3092\u62e1\u5927\u3059\u308b\u305f\u3081\u306e\u6226\u7565\u3092\u8abf\u6574\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3002  <\/p>\n\n<ul>\n<li><h3>\u30d9\u30f3\u30c1\u30de\u30fc\u30ad\u30f3\u30b0\u306e\u5bb9\u6613\u6027<\/h3><\/li>\n<\/ul>\n\n<p>NPS\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u306f\u696d\u754c\u30ea\u30fc\u30c0\u30fc\u3084\u7af6\u5408\u4ed6\u793e\u3068\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u3001\u6539\u5584\u70b9\u3092\u7279\u5b9a\u3057\u3001\u6210\u9577\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u30c7\u30e1\u30ea\u30c3\u30c8\u306e\u88cf\u5074\u3092\u898b\u3066\u307f\u307e\u3057\u3087\u3046\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u306e\u30c7\u30e1\u30ea\u30c3\u30c8<\/h2>\n\n<p>\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u306b\u306f\u3044\u304f\u3064\u304b\u306e\u5229\u70b9\u304c\u3042\u308b\u4e00\u65b9\u3067\u3001\u4f01\u696d\u304c\u5c0e\u5165\u3059\u308b\u969b\u306b\u8003\u616e\u3059\u3079\u304d\u6b20\u70b9\u3084\u9650\u754c\u3082\u3042\u308b\uff1a<\/p>\n\n<ul>\n<li><h3>\u5358\u7d14\u5316\u3057\u3059\u304e<\/h3><\/li>\n<\/ul>\n\n<p>NPS\u306e\u30b7\u30f3\u30d7\u30eb\u3055\u306f\u9577\u6240\u3067\u3082\u3042\u308b\u304c\u3001\u77ed\u6240\u306b\u3082\u306a\u308a\u5f97\u308b\u3002\u8907\u96d1\u306a\u9867\u5ba2\u5fc3\u7406\u3092\u6b63\u78ba\u306b\u6349\u3048\u308b\u305f\u3081\u306b\u306f\u30011\u3064\u306e\u8cea\u554f\u3060\u3051\u3067\u306f\u4e0d\u5341\u5206\u3060\u3068\u3044\u3046\u610f\u898b\u3082\u3042\u308b\u3002\u4fa1\u683c\u3001\u88fd\u54c1\u54c1\u8cea\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306a\u3069\u306e\u8981\u56e0\u304c\u9867\u5ba2\u306e\u63a8\u5968\u610f\u6b32\u306b\u5bc4\u4e0e\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u3001NPS\u306f\u3053\u308c\u3089\u306e\u30cb\u30e5\u30a2\u30f3\u30b9\u3092\u5358\u7d14\u5316\u3057\u3059\u304e\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002  <\/p>\n\n<ul>\n<li><h3>\u6587\u8108\u306e\u6b20\u5982<\/h3><\/li>\n<\/ul>\n\n<p>NPS\u306f\u4e0e\u3048\u3089\u308c\u305f\u30b9\u30b3\u30a2\u306e\u80cc\u666f\u3092\u63d0\u4f9b\u3057\u306a\u3044\u3002\u6e1b\u70b9\u8005\uff080\uff5e6\u70b9\uff09\u306b\u306f\u4f4e\u5f97\u70b9\u306e\u69d8\u3005\u306a\u7406\u7531\u304c\u3042\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u3001\u8ffd\u52a0\u60c5\u5831\u304c\u3042\u308c\u3070\u3001\u4f01\u696d\u306f\u4e0d\u6e80\u306e\u539f\u56e0\u3068\u306a\u3063\u3066\u3044\u308b\u5177\u4f53\u7684\u306a\u554f\u984c\u306b\u5bfe\u51e6\u3057\u3084\u3059\u304f\u306a\u308b\u3002 <\/p>\n\n<ul>\n<li><h3>\u6587\u5316\u3084\u696d\u754c\u306b\u3088\u308b\u9055\u3044<\/h3><\/li>\n<\/ul>\n\n<p>\u6587\u5316\u3084\u696d\u754c\u306e\u9055\u3044\u306f\u3001NPS\u30b9\u30b3\u30a2\u306e\u89e3\u91c8\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002\u3042\u308b\u696d\u754c\u3067\u306f\u826f\u3044\u30b9\u30b3\u30a2\u3068\u3055\u308c\u308b\u3082\u306e\u304c\u3001\u5225\u306e\u696d\u754c\u3067\u306f\u7570\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u3001\u6587\u5316\u7684\u8981\u56e0\u306f\u3001\u9867\u5ba2\u304cNPS\u306e\u8cea\u554f\u3092\u3069\u306e\u3088\u3046\u306b\u53d7\u3051\u6b62\u3081\u3001\u3069\u306e\u3088\u3046\u306b\u56de\u7b54\u3059\u308b\u304b\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002 <\/p>\n\n<ul>\n<li><h3>\u53cd\u5fdc\u306e\u504f\u308a<\/h3><\/li>\n<\/ul>\n\n<p>NPS\u306f\u56de\u7b54\u30d0\u30a4\u30a2\u30b9\u306e\u5f71\u97ff\u3092\u53d7\u3051\u3084\u3059\u304f\u3001\u6975\u7aef\u306a\u30b9\u30b3\u30a2\uff08\u975e\u5e38\u306b\u9ad8\u3044\u3001\u307e\u305f\u306f\u975e\u5e38\u306b\u4f4e\u3044\uff09\u3092\u3064\u3051\u305f\u304c\u308b\u9867\u5ba2\u3082\u3044\u308c\u3070\u3001\u4e2d\u7a0b\u5ea6\u306e\u30b9\u30b3\u30a2\u3057\u304b\u3064\u3051\u306a\u3044\u9867\u5ba2\u3082\u3044\u308b\u304b\u3089\u3060\u3002\u3053\u306e\u30d0\u30a4\u30a2\u30b9\u306f\u7d50\u679c\u3092\u6b6a\u3081\u3001\u6b63\u78ba\u306a\u7d50\u8ad6\u3092\u5c0e\u304d\u51fa\u3059\u3053\u3068\u3092\u96e3\u3057\u304f\u3059\u308b\u3002 <\/p>\n\n<ul>\n<li><h3>\u9650\u5b9a\u7684\u306a\u5b9f\u884c\u53ef\u80fd\u6027<\/h3><\/li>\n<\/ul>\n\n<p>NPS\u306f\u6539\u5584\u306e\u305f\u3081\u306e\u660e\u78ba\u306a\u9053\u7b4b\u3092\u793a\u3059\u5fc5\u8981\u304c\u3042\u308b\u3002\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u52b9\u679c\u7684\u306b\u5bfe\u51e6\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u4f01\u696d\u306fNPS\u3092\u3055\u3089\u306b\u8abf\u67fb\u3084\u5206\u6790\u3067\u88dc\u5b8c\u3057\u3001\u6839\u672c\u7684\u306a\u554f\u984c\u3092\u7406\u89e3\u3057\u3066\u610f\u5473\u306e\u3042\u308b\u884c\u52d5\u3092\u53d6\u308b\u5fc5\u8981\u304c\u3042\u308b\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">NPS\u3092\u52b9\u679c\u7684\u306b\u4f7f\u3046\u306b\u306f\uff1f<\/h2>\n\n<p>\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u3092\u52b9\u679c\u7684\u306b\u4f7f\u3046\u306b\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u91cd\u8981\u306a\u6226\u7565\u3068\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u304c\u3042\u308a\u307e\u3059\u3002\u4ee5\u4e0b\u306f\u3001\u63d0\u4f9b\u3055\u308c\u305f\u9078\u629e\u80a2\u3068\u305d\u308c\u305e\u308c\u306e\u8aac\u660e\u3067\u3059\uff1a <\/p>\n\n<h3 class=\"wp-block-heading\">01.NPS\u3092\u4ed6\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u624b\u6cd5\u3068\u7d44\u307f\u5408\u308f\u305b\u308b<\/h3>\n\n<p>NPS\u306f\u8cb4\u91cd\u306a\u30c4\u30fc\u30eb\u3067\u3042\u308b\u304c\u3001\u305d\u308c\u3060\u3051\u3067\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u308b\u3079\u304d\u3067\u306f\u306a\u3044\u3002NPS\u3092\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3001\u9867\u5ba2\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30ec\u30d3\u30e5\u30fc\u306a\u3069\u4ed6\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u624b\u6cd5\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u611f\u60c5\u3092\u3088\u308a\u5305\u62ec\u7684\u306b\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002   <\/p>\n\n<p>\u3053\u306e\u591a\u9762\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001\u5b9a\u91cf\u7684\u30fb\u5b9a\u6027\u7684\u306a\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u3001\u9867\u5ba2\u306e\u7d4c\u9a13\u3084\u6539\u5584\u70b9\u3092\u7dcf\u5408\u7684\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">02.\u696d\u754c\u306e\u6587\u8108\u3067NPS\u3092\u89e3\u91c8\u3059\u308b<\/h3>\n\n<p>NPS\u30b9\u30b3\u30a2\u306f\u3001\u7279\u5b9a\u306e\u696d\u754c\u306e\u6587\u8108\u3067\u89e3\u91c8\u3055\u308c\u308b\u3079\u304d\u3067\u3042\u308b\u3002\u3042\u308b\u696d\u754c\u3067\u306f\u826f\u3044NPS\u30b9\u30b3\u30a2\u3067\u3042\u3063\u3066\u3082\u3001\u5225\u306e\u696d\u754c\u3067\u306f\u5e73\u5747\u4ee5\u4e0b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6b63\u78ba\u306b\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u306f\u3001NPS\u3092\u696d\u754c\u6a19\u6e96\u306b\u7167\u3089\u3057\u3066\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3059\u308b\u3053\u3068\u304c\u6975\u3081\u3066\u91cd\u8981\u3067\u3059\u3002    <\/p>\n\n<p>\u696d\u754c\u7279\u6709\u306e\u8981\u56e0\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3084\u671f\u5f85\u306b\u3088\u308a\u7684\u78ba\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002<\/p>\n\n<h3 class=\"wp-block-heading\">03.\u7d99\u7d9a\u7684\u6539\u5584\u306e\u305f\u3081\u306eNPS\u30a4\u30f3\u30b5\u30a4\u30c8\u306e\u6d3b\u7528<\/h3>\n\n<p>NPS\u3068\u306f\u3001\u5358\u306b\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u3067\u306f\u306a\u304f\u3001\u305d\u306e\u30c7\u30fc\u30bf\u3092\u4f7f\u3063\u3066\u6539\u5584\u3092\u63a8\u9032\u3059\u308b\u3053\u3068\u3067\u3042\u308b\u3002Promoters\u3001Detractors\u3001Passives\u304b\u3089\u63d0\u4f9b\u3055\u308c\u305f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u3044\u3066\u884c\u52d5\u3059\u308b\u3002   <\/p>\n\n<p>\u30c8\u30ec\u30f3\u30c9\u3068\u30d1\u30bf\u30fc\u30f3\u3092\u7279\u5b9a\u3057\u3001\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002NPS\u30b9\u30b3\u30a2\u3092\u9577\u671f\u306b\u308f\u305f\u3063\u3066\u7d99\u7d9a\u7684\u306b\u8ffd\u8de1\u3059\u308b\u3053\u3068\u3067\u3001\u6539\u5584\u306e\u52b9\u679c\u3092\u6e2c\u5b9a\u3057\u3001\u307e\u3060\u6ce8\u610f\u304c\u5fc5\u8981\u306a\u5206\u91ce\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002   <\/p>\n\n<h3 class=\"wp-block-heading\">04.\u53cd\u5bfe\u6d3e\u3068\u53d7\u52d5\u6d3e\u306b\u5bfe\u51e6\u3059\u308b\u305f\u3081\u306e\u6226\u7565<\/h3>\n\n<p>\u5426\u5b9a\u6d3e\u3068\u6d88\u6975\u6d3e\u306f\u3001\u63a8\u9032\u6d3e\u3068\u540c\u3058\u304b\u305d\u308c\u4ee5\u4e0a\u306b\u91cd\u8981\u3067\u3042\u308b\u3002\u5f7c\u3089\u306e\u61f8\u5ff5\u306b\u5bfe\u51e6\u3059\u308b\u5177\u4f53\u7684\u306a\u6226\u7565\u3092\u7acb\u3066\u3001\u5f7c\u3089\u3092\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u306b\u5909\u3048\u307e\u3057\u3087\u3046\u3002Detractors\u306f\u4e0d\u6e80\u306a\u70b9\u3092\u6307\u6458\u3059\u308b\u3053\u3068\u304c\u591a\u304f\u3001\u5f7c\u3089\u306e\u554f\u984c\u306b\u5bfe\u51e6\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002    <\/p>\n\n<p>\u53d7\u52d5\u7684\u306a\u9867\u5ba2\u306f\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u3092\u7a4d\u6975\u7684\u306b\u4fc3\u9032\u3059\u308b\u308f\u3051\u3067\u306f\u306a\u3044\u304c\u3001\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u306e\u53ef\u80fd\u6027\u3092\u79d8\u3081\u3066\u3044\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u3002\u5f7c\u3089\u3068\u95a2\u308f\u308a\u3001\u5f7c\u3089\u306e\u30cb\u30fc\u30ba\u3092\u7406\u89e3\u3057\u3001\u5f7c\u3089\u3092\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u306b\u5909\u3048\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3057\u3087\u3046\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">QuestionPro\u3067NPS\u3092\u4f7f\u7528\u3059\u308b<\/h2>\n\n<p>QuestionPro\u306f\u3001Net Promoter Score (NPS)\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u30fb\u914d\u4fe1\u3067\u304d\u308b\u4eba\u6c17\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u30fb\u30ea\u30b5\u30fc\u30c1\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3059\u3002\u3053\u3053\u3067\u306f\u3001QuestionPro\u3067NPS\u3092\u8a2d\u5b9a\u3057\u3001\u4f7f\u7528\u3059\u308b\u65b9\u6cd5\u3092\u8aac\u660e\u3057\u307e\u3059\uff1a <\/p>\n\n<ul>\n<li><strong>\u65b0\u3057\u3044\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\uff1a <\/strong>\u30ed\u30b0\u30a4\u30f3\u5f8c\u3001QuestionPro \u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u300c\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u4f5c\u6210\u300d\u307e\u305f\u306f\u540c\u69d8\u306e\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3057\u3066\u3001\u65b0\u3057\u3044\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>NPS \u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u9078\u629e\u3059\u308b\u304b\u3001\u72ec\u81ea\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3059\uff1a<\/strong>QuestionPro\u3067\u306f\u3001NPS\u9867\u5ba2\u8abf\u67fb\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304b\u30891\u3064\u3092\u9078\u629e\u3059\u308b\u304b\u3001\u72ec\u81ea\u306eNPS\u8cea\u554f\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002NPS\u306e\u8cea\u554f\u3067\u306f\u901a\u5e38\u3001\u300c\u5f53\u793e\u306e\u88fd\u54c1\/\u30b5\u30fc\u30d3\u30b9\u3092\u53cb\u4eba\u3084\u540c\u50da\u306b\u85a6\u3081\u308b\u53ef\u80fd\u6027\u306f0\uff5e10\u306e\u9593\u3067\u3069\u306e\u7a0b\u5ea6\u3067\u3059\u304b\u300d\u3068\u5c0b\u306d\u307e\u3059\u3002  <\/li>\n\n\n\n<li><strong>NPS\u306e\u8cea\u554f\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\uff1a <\/strong>\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u4f01\u696d\u540d\u3084\u8a73\u7d30\u3092\u8ffd\u52a0\u3057\u3001NPS\u306e\u8cea\u554f\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3002\u307e\u305f\u3001\u3088\u308a\u591a\u304f\u306e\u6587\u8108\u3092\u5f97\u308b\u305f\u3081\u306b\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u306e\u8cea\u554f\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u304c\u3001\u4e2d\u6838\u3068\u306a\u308bNPS\u306e\u8cea\u554f\u306f\u5e38\u306b\u5b58\u5728\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 <\/li>\n\n\n\n<li><strong>NPS\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u914d\u5e03\u3059\u308b\uff1a <\/strong>NPS \u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u6e96\u5099\u304c\u3067\u304d\u305f\u3089\u3001\u5bfe\u8c61\u8005\u306b\u914d\u5e03\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002QuestionPro\u3067\u306f\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30a6\u30a7\u30d6\u30ea\u30f3\u30af\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u914d\u4fe1\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u30cb\u30fc\u30ba\u306b\u5408\u3063\u305f\u914d\u4fe1\u65b9\u6cd5\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/li>\n\n\n\n<li><strong>\u56de\u7b54\u3092\u53ce\u96c6\u3057\u307e\u3059\uff1a <\/strong>\u56de\u7b54\u8005\u304cNPS\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u56de\u7b54\u3057\u59cb\u3081\u308b\u3068\u3001QuestionPro\u306f\u5206\u6790\u306e\u305f\u3081\u306b\u56de\u7b54\u3092\u53ce\u96c6\u3057\u3001\u6574\u7406\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>NPS\u306e\u8a08\u7b97\uff1a <\/strong>QuestionPro\u3067\u306f\u3001NPS\u30b9\u30b3\u30a2\u3092\u81ea\u52d5\u7684\u306b\u8a08\u7b97\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u56de\u7b54\u8005\u3092\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\uff08\u30b9\u30b3\u30a29\uff5e10\uff09\u3001\u30d1\u30c3\u30b7\u30d6\uff08\u30b9\u30b3\u30a27\uff5e8\uff09\u3001\u30c7\u30c8\u30e9\u30af\u30bf\u30fc\uff08\u30b9\u30b3\u30a20\uff5e6\uff09\u306b\u5206\u985e\u3057\u3001\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u306e\u5272\u5408\u304b\u3089\u30c7\u30c8\u30e9\u30af\u30bf\u30fc\u306e\u5272\u5408\u3092\u5dee\u3057\u5f15\u3044\u3066NPS\u3092\u8a08\u7b97\u3057\u307e\u3059\u3002 <\/li>\n\n\n\n<li><strong>NPS \u30c7\u30fc\u30bf\u306e\u5206\u6790\u3068\u89e3\u91c8\uff1a<\/strong>QuestionPro\u306f\u3001NPS\u30c7\u30fc\u30bf\u306e\u89e3\u91c8\u306b\u5f79\u7acb\u3064\u5206\u6790\u304a\u3088\u3073\u30ec\u30dd\u30fc\u30c8\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002NPS \u30b9\u30b3\u30a2\u306e\u7d4c\u6642\u7684\u306a\u5909\u5316\u3092\u8ffd\u8de1\u3057\u3001\u6539\u5584\u3059\u3079\u304d\u9818\u57df\u3092\u7279\u5b9a\u3067\u304d\u307e\u3059\u3002 <\/li>\n\n\n\n<li><strong>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u304f\u884c\u52d5\uff1a<\/strong>NPS\u8abf\u67fb\u304b\u3089\u5f97\u3089\u308c\u305f\u77e5\u898b\u3092\u6d3b\u7528\u3057\u3066\u884c\u52d5\u3092\u8d77\u3053\u3057\u307e\u3057\u3087\u3046\u3002Detractors\u306e\u61f8\u5ff5\u306b\u5bfe\u51e6\u3057\u3001Passives\u306b\u95a2\u4e0e\u3057\u3001\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u306e\u305f\u3081\u306b\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u6a5f\u4f1a\u3092\u898b\u3064\u3051\u307e\u3057\u3087\u3046\u3002 <\/li>\n\n\n\n<li><strong>\u9032\u6357\u3092\u30e2\u30cb\u30bf\u30fc\u3059\u308b\uff1a<\/strong>\u7d99\u7d9a\u7684\u306bQuestionPro\u3092\u4f7f\u7528\u3057\u3066NPS\u30b9\u30b3\u30a2\u3092\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3057\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u30d7\u30ed\u30bb\u30b9\u3092\u7e70\u308a\u8fd4\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u7d50\u8ad6<\/h2>\n\n<p>\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u7dcf\u5408\u7684\u306a\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306e\u8cb4\u91cd\u306a\u30c4\u30fc\u30eb\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u77e5\u308b\u3053\u3068\u306f\u4e0d\u53ef\u6b20\u3067\u3059\u3002 <\/p>\n\n<p>\u5358\u7d14\u5316\u3057\u3059\u304e\u3001\u6587\u8108\u306e\u6b20\u5982\u3001\u88dc\u8db3\u30c7\u30fc\u30bf\u306e\u5fc5\u8981\u6027\u306a\u3069\u3001\u305d\u306e\u9650\u754c\u3092\u8a8d\u8b58\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3042\u308b\u3002\u305d\u306e\u30b7\u30f3\u30d7\u30eb\u3055\u3001\u6a19\u6e96\u5316\u3001\u4e88\u6e2c\u529b\u306b\u3088\u308a\u3001\u591a\u304f\u306e\u7d44\u7e54\u3067\u4eba\u6c17\u306e\u3042\u308b\u9078\u629e\u80a2\u3068\u306a\u3063\u3066\u3044\u308b\u3002   <\/p>\n\n<p>NPS\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u4f01\u696d\u306fNPS\u3092\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30d1\u30ba\u30eb\u306e1\u30d4\u30fc\u30b9\u3068\u6349\u3048\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3084\u55dc\u597d\u3092\u3088\u308a\u5305\u62ec\u7684\u306b\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u88dc\u5b8c\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3002  <\/p>\n\n<p>\u4ed6\u306e\u8abf\u67fb\u624b\u6cd5\u3068\u4f75\u7528\u3059\u308b\u3053\u3068\u3067\u3001NPS\u306f\u9867\u5ba2\u306e\u52aa\u529b\u30b9\u30b3\u30a2\u3068\u7d4c\u9a13\u3092\u6539\u5584\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u3092\u4fc3\u9032\u3059\u308b\u305f\u3081\u306e\u5f37\u529b\u306a\u30c4\u30fc\u30eb\u3068\u306a\u308b\u3002<\/p>\n\n<p>QuestionPro\u306f\u3001\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09\u8abf\u67fb\u306e\u8a2d\u5b9a\u30d7\u30ed\u30bb\u30b9\u3092\u7c21\u7d20\u5316\u3057\u3001\u30c7\u30fc\u30bf\u3092\u52b9\u679c\u7684\u306b\u5206\u6790\u3059\u308b\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u304a\u5ba2\u69d8\u56fa\u6709\u306e\u30cb\u30fc\u30ba\u3068\u76ee\u7684\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3001\u5f97\u3089\u308c\u305f\u6d1e\u5bdf\u3092\u6d3b\u7528\u3057\u3066\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u3066\u304f\u3060\u3055\u3044\u3002 <\/p>\n\n<p><\/p><p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"> <button>\u3082\u3063\u3068\u8a73\u3057\u304f<\/button> <\/a> <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=blog\" target=\"_blank\" rel=\"noopener\"> <button>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/button> <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff08NPS\uff09\u306f 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