{"id":323083,"date":"2020-07-17T03:23:26","date_gmt":"2020-07-17T10:23:26","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e3%83%88%e3%83%83%e3%83%9710%e3%81%ae%e3%83%a1%e3%83%aa%e3%83%83%e3%83%88%e3%81%a8%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e3%81%ae%e9%87%8d%e8%a6%81%e6%80%a7\/"},"modified":"2020-07-17T03:23:26","modified_gmt":"2020-07-17T10:23:26","slug":"%e3%83%88%e3%83%83%e3%83%9710%e3%81%ae%e3%83%a1%e3%83%aa%e3%83%83%e3%83%88%e3%81%a8%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e3%81%ae%e9%87%8d%e8%a6%81%e6%80%a7","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e3%83%88%e3%83%83%e3%83%9710%e3%81%ae%e3%83%a1%e3%83%aa%e3%83%83%e3%83%88%e3%81%a8%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e3%81%ae%e9%87%8d%e8%a6%81%e6%80%a7\/","title":{"rendered":"\u30c8\u30c3\u30d710\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u9867\u5ba2\u6e80\u8db3\u306e\u91cd\u8981\u6027"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u73fe\u5728\u306e\u9867\u5ba2\u3092\u7dad\u6301\u3057\u3001\u65b0\u3057\u3044\u9867\u5ba2\u3092\u7dad\u6301\u3059\u308b\u306b\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002 \u4e0d\u6e80\u306e\u3042\u308b\u9867\u5ba2\u306f\u4fdd\u6301\u30ea\u30b9\u30af\u3067\u3042\u308a\u3001\u305d\u308c\u3089\u3092\u5931\u3046\u3053\u3068\u306f\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u3092\u50b7\u3064\u3051\u307e\u3059\u3002 \u30d6\u30e9\u30f3\u30c9\u304c\u6210\u529f\u3059\u308b\u305f\u3081\u306b\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09\u304c\u975e\u5e38\u306b\u91cd\u8981\u3067\u3042\u308b\u7406\u7531\u3092\u898b\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u304c\u91cd\u8981\u3067\u3042\u308b\u4e0a\u4f4d5\u3064\u306e\u7406\u7531<\/span><\/h2>\n<p><a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\"><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3<\/span><\/a><span style=\"font-weight: 400;\">\u306e\u91cd\u8981\u6027\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059<\/span><span style=\"font-weight: 400;\">. \u9867\u5ba2\u6e80\u8db3\u3092\u91cd\u8981\u8996\u3059\u308b5\u3064\u306e\u91cd\u8981\u306a\u8981\u7d20\u3092\u898b\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1.\u30ea\u30d4\u30fc\u30bf\u30fc<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u6e80\u8db3\u3057\u3066\u3044\u308b\u9867\u5ba2\u306f\u3001\u3042\u306a\u305f\u304b\u3089\u518d\u3073\u8cfc\u5165\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002 \u3053\u308c\u3092\u77e5\u308b\u7c21\u5358\u306a\u65b9\u6cd5\u306e1\u3064\u306f\u3001 <\/span><a href=\"https:\/\/www.questionpro.com\/survey-templates\/customer-satisfaction-surveys\/\"><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb<\/span><\/a><span style=\"font-weight: 400;\">. \u6e80\u8db3\u5ea6\u30921\u304b\u308910\u306e\u30b9\u30b1\u30fc\u30eb\u3067\u8a55\u4fa1\u3057\u3001\u5c06\u6765\u8ab0\u304c\u559c\u3093\u3067\u8cfc\u5165\u3059\u308b\u304b\u3092\u78ba\u8a8d\u3059\u308b\u3088\u3046\u306b\u4f9d\u983c\u3057\u307e\u3059\u3002 \u3042\u306a\u305f\u30927\u4ee5\u4e0a\u3068\u8a55\u4fa1\u3057\u305f\u9867\u5ba2\u306f\u6e80\u8db3\u3057\u3066\u304a\u308a\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u518d\u3073\u5f93\u4e8b\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002 6\u4ee5\u4e0b\u306e\u30b9\u30b3\u30a2\u306f\u61f8\u5ff5\u306e\u539f\u56e0\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u9867\u5ba2\u306f\u3042\u306a\u305f\u306b\u4e0d\u6e80\u3092\u6301\u3063\u3066\u304a\u308a\u3001\u5927\u304d\u306a\u640d\u8017\u306e\u30ea\u30b9\u30af\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">9\u307e\u305f\u306f10\u3068\u8a55\u4fa1\u3055\u308c\u305f\u9867\u5ba2\u306f\u3001\u6700\u5927\u306e\u652f\u6301\u8005\u3067\u3042\u308a\u3001\u6700\u3082\u5fe0\u5b9f\u306a\u9867\u5ba2\u3067\u3059\u3002 \u3042\u306a\u305f\u306f\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u3092\u5ba3\u4f1d\u3057\u3001\u3042\u306a\u305f\u306e <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/what-is-customer-satisfaction-score\/\"><span style=\"font-weight: 400;\">CSAT\u30b9\u30b3\u30a2<\/span><\/a><span style=\"font-weight: 400;\">\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2.\u7af6\u4e89\u306e\u5dee\u5225\u5316\u8981\u56e0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u3092\u4f5c\u308b\u307e\u305f\u306f\u58ca\u3059\u305f\u3081\u306e\u9375\u3067\u3059\u3002 \u81a8\u5927\u306a\u6570\u306e\u30d6\u30e9\u30f3\u30c9\u304c\u5b58\u5728\u3059\u308b\u3053\u306e\u7af6\u4e89\u306e\u6fc0\u3057\u3044\u4e16\u754c\u3067\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9867\u5ba2\u6226\u7565\u306b\u96c6\u4e2d\u3055\u305b\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u9867\u5ba2\u304c\u6e80\u8db3\u3057\u3066\u3044\u306a\u3044\u5834\u5408\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3084\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u306e\u91cf\u306f\u5f79\u306b\u7acb\u3061\u307e\u305b\u3093\u3002 \u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u3044\u30d6\u30e9\u30f3\u30c9\u306f\u3001\u5c06\u6765\u7684\u306b\u6d88\u6ec5\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002 \u652f\u6301\u8005\u304c\u3044\u308b\u30d6\u30e9\u30f3\u30c9\u306f\u3001\u652f\u6301\u8005\u304c\u3044\u306a\u3044\u30d6\u30e9\u30f3\u30c9\u3088\u308a\u3082\u3046\u307e\u304f\u3044\u304f\u53ef\u80fd\u6027\u304c\u306f\u308b\u304b\u306b\u9ad8\u3044\u3067\u3059\u3002 \u3042\u306a\u305f\u304c\u9867\u5ba2\u3092\u6e80\u8db3\u3055\u305b\u305f\u3068\u304d\u3001\u3042\u306a\u305f\u306f\u30d6\u30e9\u30f3\u30c9\u652f\u6301\u8005\u3092\u6301\u3064\u3067\u3057\u3087\u3046\u3002 \u3054\u89a7\u306e\u3068\u304a\u308a\u3001\u3059\u3079\u3066\u306f\u9867\u5ba2\u6e80\u8db3\u3067\u59cb\u307e\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u3067\u7d42\u308f\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-319594 size-full\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/07\/Blog-New-24-1.jpg\" alt=\"importance-customer-satisfaction\" width=\"992\" height=\"594\"><\/p>\n<h3><span style=\"font-weight: 400;\">3.\u9867\u5ba2\u96e2\u308c\u3092\u6e1b\u3089\u3059<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u4e00\u822c\u306b\u4fe1\u3058\u3089\u308c\u3066\u3044\u308b\u3053\u3068\u3068\u306f\u53cd\u5bfe\u306b\u3001\u4fa1\u683c\u8a2d\u5b9a\u306f\u9867\u5ba2\u96e2\u308c\u306e\u4e3b\u306a\u7406\u7531\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u3046\u3093\u3001\u3042\u306a\u305f\u306f\u305d\u308c\u3092\u6b63\u3057\u304f\u63a8\u6e2c\u3057\u305f\u3002\u305d\u308c\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u3002 \u79c1\u305f\u3061\u306f\u3001\u9ad8\u4fa1\u683c\u306b\u3082\u304b\u304b\u308f\u3089\u305a\u5de8\u5927\u306a\u9867\u5ba2\u57fa\u76e4\u3092\u6301\u3063\u3066\u3044\u308b\u3044\u304f\u3064\u304b\u306e\u30d6\u30e9\u30f3\u30c9\u3092\u77e5\u3063\u3066\u3044\u307e\u3059\u3002 \u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u3068CSAT\u8abf\u67fb\u304b\u3089\u306e\u5165\u529b\u3092\u4f7f\u7528\u3057\u3066\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30bb\u30b9\u3092\u6539\u5584\u3067\u304d\u307e\u3059\u3002 \u8ca7\u5f31\u306a\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u306f\u3042\u306a\u305f\u3092\u50b7\u3064\u3051\u3001\u9577\u671f\u7684\u306b\u3042\u306a\u305f\u306e\u9867\u5ba2\u3092\u72a0\u7272\u306b\u3057\u307e\u3059\u3002 \u7d99\u7d9a\u7684\u306a\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6c42\u3081\u3066\u9032\u6357\u72b6\u6cc1\u3092\u8ffd\u8de1\u3057\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3068\u5b9a\u671f\u7684\u306b\u5171\u6709\u3057\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4.\u5426\u5b9a\u7684\u306a\u53e3\u30b3\u30df\u3092\u6e1b\u3089\u3059<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30de\u30c3\u30ad\u30f3\u30bc\u30fc\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u4e0d\u5e78\u306a\u9867\u5ba2\u306f9\u301c15\u4eba\u306e\u3069\u3053\u306b\u3067\u3082\u81ea\u5206\u306e\u7d4c\u9a13\u306b\u3064\u3044\u3066\u8a71\u3059\u3067\u3057\u3087\u3046\u3002 \u3042\u306a\u305f\u304c\u6301\u3063\u3066\u3044\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u4e0d\u6e80\u306e\u3042\u308b\u9867\u5ba2\u306e\u6570\u3092\u8003\u3048\u308b\u3068\u3001\u305d\u308c\u306f\u591a\u304f\u306e\u5426\u5b9a\u7684\u306a\u5831\u9053\u3067\u3059\u3002 \u3053\u308c\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u53ce\u76ca\u3068\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u5224\u306b\u76f4\u63a5\u5f71\u97ff\u3057\u307e\u3059\u3002 \u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u57fa\u3065\u3044\u3066\u30d3\u30b8\u30cd\u30b9\u3092\u7e70\u308a\u8fd4\u3059\u3068\u3001\u4e0d\u5e78\u306a\u9867\u5ba2\u306f\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u60aa\u5f71\u97ff\u3092\u53ca\u307c\u3057\u307e\u3059\u3002 \u9867\u5ba2\u96e2\u308c\u306f\u5e38\u306b\u3042\u308a\u307e\u3059\u304c\u3001\u60aa\u3044\u53e3\u30b3\u30df\u306b\u57fa\u3065\u3044\u3066\u9867\u5ba2\u3092\u5931\u3044\u305f\u304f\u306f\u3042\u308a\u307e\u305b\u3093\u3002 \u5b9a\u671f\u7684\u306aCSAT\u8abf\u67fb\u3092\u5b9f\u65bd\u3059\u308b\u3068\u3001 <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/how-to-measure-customer-satisfaction\/\"><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a<\/span><\/a><span style=\"font-weight: 400;\">\u3057\u3001CSAT\u30b9\u30b3\u30a2\u3092\u59a8\u3052\u308b\u53ef\u80fd\u6027\u306e\u3042\u308b\u8981\u56e0\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5.\u9867\u5ba2\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u306f\u8cbb\u7528\u52b9\u679c\u304c\u9ad8\u3044\u3067\u3059<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u65b0\u898f\u9867\u5ba2\u3092\u7372\u5f97\u3059\u308b\u305f\u3081\u306e\u30b3\u30b9\u30c8\u306f\u3001\u73fe\u5728\u306e\u9867\u5ba2\u3092\u7dad\u6301\u3059\u308b\u3088\u308a\u30826\u301c7\u500d\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u3044\u304b\u306b\u91cd\u8981\u3067\u3042\u308b\u304b\u304c\u308f\u304b\u308a\u307e\u3059\u3002 \u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u306b\u591a\u984d\u306e\u8cbb\u7528\u3092\u8cbb\u3084\u3059\u306e\u3067\u306f\u306a\u304f\u3001\u305d\u306e\u4e00\u90e8\u3092\u65e2\u5b58\u306e\u30d7\u30ed\u30bb\u30b9\u3068\u30b7\u30b9\u30c6\u30e0\u306e\u6539\u5584\u306b\u8cbb\u3084\u3057\u3066\u9867\u5ba2\u3092\u7dad\u6301\u3057\u307e\u3059\u3002 \u3053\u308c\u306f\u3001\u30b3\u30b9\u30c8\u3092\u7bc0\u7d04\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u53ce\u76ca\u3092\u5897\u3084\u3059\u306e\u306b\u5927\u3044\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 <\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u306e\u4e0a\u4f4d5\u3064\u306e\u4e3b\u306a\u5229\u70b9<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u30d6\u30e9\u30f3\u30c9\u306f\u3001CSAT\u30b9\u30b3\u30a2\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u30d7\u30ed\u30bb\u30b9\u3068\u30b7\u30b9\u30c6\u30e0\u306b\u52b4\u529b\u3068\u30ea\u30bd\u30fc\u30b9\u3092\u6295\u8cc7\u3059\u308b\u524d\u306b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u7406\u89e3\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 \u3053\u3053\u306b\u3001\u3059\u3079\u3066\u306e\u30d6\u30e9\u30f3\u30c9\u304c\u8003\u616e\u306b\u5165\u308c\u308b\u5fc5\u8981\u304c\u3042\u308b\u9867\u5ba2\u6e80\u8db3\u306e\u3044\u304f\u3064\u304b\u306e\u91cd\u8981\u306a\u5229\u70b9\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1.\u9867\u5ba2\u306e\u5fe0\u8aa0\u5fc3<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u3042\u306a\u305f\u306e\u9867\u5ba2\u304c\u6e80\u8db3\u3059\u308b\u3068\u304d\u3001\u5f7c\u3089\u306f\u30d6\u30e9\u30f3\u30c9\u3092\u4fe1\u3058\u3066\u3001\u5fe0\u5b9f\u306b\u306a\u308a\u307e\u3059\u3002 \u3053\u308c\u3089\u306e\u5fe0\u5b9f\u306a\u9867\u5ba2\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u306b\u30ea\u30d4\u30fc\u30c8\u30d3\u30b8\u30cd\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u53ce\u76ca\u306e\u5927\u90e8\u5206\u3092\u5f62\u6210\u3057\u307e\u3059\u3002 \u9867\u5ba2\u3092\u5931\u3046\u3053\u3068\u306f\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u53ce\u5165\u3068\u9867\u5ba2\u89e3\u7d04\u6570\u306b\u83ab\u5927\u306a\u72a0\u7272\u3092\u6255\u3046\u3002 \u30a2\u30c9\u30d3\u306e\u30ec\u30dd\u30fc\u30c8\u306b\u3088\u308b\u3068\u3001\u5fe0\u5b9f\u306a\u9867\u5ba2\u306f\u3001\u30ea\u30d4\u30fc\u30c8\u6ce8\u6587\u3084\u30a2\u30c3\u30d7\u30bb\u30eb\u306a\u3069\u3092\u901a\u3058\u3066\u3001\u65b0\u898f\u9867\u5ba2\u3088\u308a\u308267\uff05\u591a\u304f\u652f\u51fa\u3057\u307e\u3057\u305f\u3002 \u3053\u308c\u306b\u3042\u306a\u305f\u306e\u5fe0\u5b9f\u306a\u9867\u5ba2\u304b\u3089\u306e\u53cb\u4eba\u3084\u5bb6\u65cf\u3078\u306e\u524d\u5411\u304d\u306a\u53e3\u30b3\u30df\u3092\u52a0\u3048\u3066\u304f\u3060\u3055\u3044\u3001\u305d\u3057\u3066\u305d\u308c\u306f\u672c\u5f53\u306b\u5897\u3048\u59cb\u3081\u307e\u3059\u3002 \u6e80\u8db3\u3057\u3066\u3044\u308b\u65e2\u5b58\u306e\u9867\u5ba2\u306f\u3001\u5f7c\u3089\u304c\u7d4c\u9a13\u3057\u305f\u7d20\u6674\u3089\u3057\u3044\u7d4c\u9a13\u306e\u305f\u3081\u306b\u5f7c\u3089\u304c\u5f7c\u3089\u306e\u611b\u3059\u308b\u4eba\u306b\u30d6\u30e9\u30f3\u30c9\u3092\u5ba3\u4f1d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3068\u611f\u3058\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2.\u652f\u67f1\u3092\u652f\u3048\u308b<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u6e80\u8db3\u3057\u3066\u3044\u308b\u9867\u5ba2\u306f\u3001\u5371\u6a5f\u306e\u3068\u304d\u306b\u5f85\u6a5f\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002\u5f7c\u3089\u306f\u30d6\u30e9\u30f3\u30c9\u3092\u6c17\u9063\u3044\u3001\u305d\u308c\u304c\u7e41\u6804\u3059\u308b\u306e\u3092\u898b\u305f\u3044\u3068\u601d\u3063\u3066\u3044\u307e\u3059\u3002 \u3053\u308c\u306f\u3001\u30de\u30af\u30c9\u30ca\u30eb\u30c9\u306a\u3069\u306e\u5927\u624b\u30d6\u30e9\u30f3\u30c9\u306e\u98df\u54c1\u306b\u6bdb\u866b\u306e\u5642\u304c\u3042\u308b\u3068\u304d\u306b\u591a\u304f\u306e\u5834\u5408\u306b\u89b3\u5bdf\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u5f7c\u3089\u306f\u30d6\u30e9\u30f3\u30c9\u3092\u4fe1\u983c\u3057\u3001\u5f7c\u3089\u306b\u964d\u308a\u304b\u304b\u308b\u53ef\u80fd\u6027\u306e\u3042\u308b\u6b20\u70b9\u3084\u5371\u6a5f\u3092\u7406\u89e3\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3.\u58f2\u4e0a\u9ad8<\/span><\/h3>\n<p><a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\"><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3<\/span><\/a><span style=\"font-weight: 400;\">\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u30d6\u30e9\u30f3\u30c9<\/span><span style=\"font-weight: 400;\"> \u7a4d\u6975\u7684\u306b\u5065\u5168\u306a\u58f2\u4e0a\u9ad8\u3092\u4e0a\u3052\u3066\u3044\u307e\u3059\u3002 \u5f7c\u3089\u306f\u53e4\u3044\u9867\u5ba2\u3092\u5931\u3046\u3053\u3068\u306f\u306a\u304f\u3001\u30ea\u30d4\u30fc\u30c8\u30d3\u30b8\u30cd\u30b9\u304b\u3089\u306e\u5b89\u5b9a\u3057\u305f\u53ce\u5165\u6e90\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002 \u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u53ce\u76ca\u306e\u5897\u52a0\u306f\u76f4\u63a5\u76f8\u95a2\u3057\u3066\u3044\u307e\u3059\u3002 \u6e80\u8db3\u3057\u3066\u3044\u308b\u9867\u5ba2\u306f\u3001\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u306b\u5fe0\u5b9f\u3067\u3042\u308a\u7d9a\u3051\u3001\u30d6\u30e9\u30f3\u30c9\u3068\u5bfe\u8a71\u3057\u3001\u983b\u7e41\u306b\u8cfc\u5165\u3057\u3001\u540c\u50da\u3001\u53cb\u4eba\u3001\u5bb6\u65cf\u306b\u63a8\u5968\u3092\u884c\u3044\u307e\u3059\u3002 \u30aa\u30f3\u30e9\u30a4\u30f3\u306e\u9867\u5ba2\u8abf\u67fb\u3092\u5b9f\u884c\u3057\u3066\u3001\u3069\u306e\u9818\u57df\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u60aa\u5f71\u97ff\u3092\u53ca\u307c\u3057\u3066\u304a\u308a\u3001\u6539\u5584\u304c\u5fc5\u8981\u304b\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3057\u3001\u9867\u5ba2\u96e2\u308c\u304c\u6e1b\u5c11\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-319593 size-full\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2020\/07\/Blog-New-25-1.jpg\" alt=\"benefits-customer-satisfaction\" width=\"992\" height=\"594\"><\/p>\n<h3><span style=\"font-weight: 400;\">4.\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u5224\u3068\u4eba\u6c17\u3092\u9ad8\u3081\u308b<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u5224\u3068\u4eba\u6c17\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u3002 \u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u898b\u3066\u3001\u3069\u306e\u9818\u57df\u3092\u6539\u5584\u3057\u3001\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u304b\u3092\u7406\u89e3\u3057\u307e\u3059\u3002 \u305d\u308c\u306f\u30a2\u30ab\u30a6\u30f3\u30c8\u3067\u3059\u304b\u3001\u305d\u308c\u3068\u3082\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u304b\uff1f \u3042\u306a\u305f\u306e\u9867\u5ba2\u306b\u5c0b\u306d\u308b\u3053\u3068\u3092\u6050\u308c\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\u6b63\u76f4\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306f\u3001\u671f\u5f85\u3092\u7ba1\u7406\u3057\u3001\u305d\u308c\u306b\u5fdc\u3058\u3066\u884c\u52d5\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u6709\u540d\u306a\u30d6\u30e9\u30f3\u30c9\u306b\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u5c02\u7528\u306e\u30c1\u30fc\u30e0\u3068\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u304c\u3042\u308a\u3001\u9ad8\u3044\u58f2\u4e0a\u9ad8\u3092\u9054\u6210\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5.\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u8cbb\u7528\u3092\u524a\u6e1b\u3057\u307e\u3059<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u6e80\u8db3\u3057\u3066\u3044\u308b\u9867\u5ba2\u306f\u3042\u306a\u305f\u306e\u6700\u5927\u306e\u652f\u6301\u8005\u3067\u3059\u3002 \u5f7c\u3089\u306e\u524d\u5411\u304d\u306a\u53e3\u30b3\u30df\u306f\u3042\u306a\u305f\u306e\u30d6\u30e9\u30f3\u30c9\u306e\u4fe1\u983c\u6027\u3068\u4eba\u6c17\u3092\u9ad8\u3081\u3001\u65b0\u3057\u3044\u9867\u5ba2\u3092\u7372\u5f97\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u30d6\u30e9\u30f3\u30c9\u306f\u3001\u65b0\u3057\u3044\u9867\u5ba2\u3092\u7372\u5f97\u3059\u308b\u305f\u3081\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3084\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306b\u8cbb\u3084\u3059\u3067\u3042\u308d\u3046\u591a\u304f\u306e\u304a\u91d1\u3092\u7bc0\u7d04\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u65b9\u6cd5<\/span><\/h4>\n<p>\u30d6\u30e9\u30f3\u30c9\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u4f7f\u7528\u3067\u304d\u308b\u3044\u304f\u3064\u304b\u306e\u65b9\u6cd5\u3092\u6b21\u306b\u793a\u3057\u307e\u3059\u3002<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">NPS\u8abf\u67fb<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\"><span style=\"font-weight: 400;\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u8abf\u67fb<\/span><\/a><span style=\"font-weight: 400;\"> \u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5206\u6790\u306b\u5f79\u7acb\u3061\u3001CSAT\u8abf\u67fb\u3067\u5b9a\u671f\u7684\u306b\u4f7f\u7528\u3055\u308c\u307e\u3059\u3002 \u3053\u306e\u30d6\u30ed\u30b0\u3067\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u304c\u3069\u306e\u3088\u3046\u306b <\/span><a href=\"https:\/\/www.questionpro.com\/blog\/nps-considered-good-net-promoter-score\/\"><span style=\"font-weight: 400;\">\u826f\u3044NPS\u30b9\u30b3\u30a2<\/span><\/a><span style=\"font-weight: 400;\">\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Web\u30a4\u30f3\u30bf\u30fc\u30bb\u30d7\u30c8\u8abf\u67fb<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Web\u30a4\u30f3\u30bf\u30fc\u30bb\u30d7\u30c8\u8abf\u67fb\u3067\u306f\u3001\u4e00\u5b9a\u91cf\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u8a2a\u554f\u8005\u304c\u30aa\u30f3\u30e9\u30a4\u30f3\u9867\u5ba2\u8abf\u67fb\u306b\u56de\u7b54\u3067\u304d\u307e\u3059\u3002 Web\u30b5\u30a4\u30c8\u306e\u8a2a\u554f\u8005\u306b\u306f\u3001\u9867\u5ba2\u8abf\u67fb\u306b\u95a2\u3059\u308b\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u8868\u793a\u3055\u308c\u3001\u8abf\u67fb\u306b\u53c2\u52a0\u3059\u308b\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002 \u305d\u308c\u3089\u306f\u90aa\u9b54\u306b\u306a\u3089\u306a\u3044\u306e\u3067\u591a\u304f\u306e\u30d6\u30e9\u30f3\u30c9\u306b\u597d\u307e\u308c\u3066\u304a\u308a\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u8a2a\u554f\u8005\u3092\u5931\u3046\u3053\u3068\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 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