{"id":730377,"date":"2017-04-25T06:00:20","date_gmt":"2017-04-25T13:00:20","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%e8%89%af%e3%81%84%e3%83%8d%e3%83%83%e3%83%88%e3%83%97%e3%83%ad%e3%83%a2%e3%83%bc%e3%82%bf%e3%83%bc%e3%82%b9%e3%82%b3%e3%82%a2%ef%bc%88nps%ef%bc%89%e3%80%82%e3%81%9d%e3%82%8c%e3%81%af%e4%bd%95\/"},"modified":"2017-04-25T06:00:20","modified_gmt":"2017-04-25T06:00:20","slug":"%e8%89%af%e3%81%84%e3%83%8d%e3%83%83%e3%83%88%e3%83%97%e3%83%ad%e3%83%a2%e3%83%bc%e3%82%bf%e3%83%bc%e3%82%b9%e3%82%b3%e3%82%a2%ef%bc%88nps%ef%bc%89%e3%80%82%e3%81%9d%e3%82%8c%e3%81%af%e4%bd%95","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ja\/%e8%89%af%e3%81%84%e3%83%8d%e3%83%83%e3%83%88%e3%83%97%e3%83%ad%e3%83%a2%e3%83%bc%e3%82%bf%e3%83%bc%e3%82%b9%e3%82%b3%e3%82%a2%ef%bc%88nps%ef%bc%89%e3%80%82%e3%81%9d%e3%82%8c%e3%81%af%e4%bd%95\/","title":{"rendered":"\u826f\u3044\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09\u3002\u305d\u308c\u306f\u4f55\u3067\u3059\u304b\uff1f"},"content":{"rendered":"<h2>\u826f\u3044\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h2>\n<p><span style=\"font-weight: 400;\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u306f\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u6226\u7565\u3001\u7279\u306b\u9867\u5ba2\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3001\u5f93\u696d\u54e1\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3068\u71b1\u610f\u3092\u9ad8\u3081\u308b\u3053\u3068\u306b\u3069\u308c\u3060\u3051\u6210\u529f\u3057\u305f\u304b\u306b\u3064\u3044\u3066\u3001\u591a\u304f\u306e\u3053\u3068\u3092\u6559\u3048\u3066\u304f\u308c\u308b\u3067\u3057\u3087\u3046\u3002 \u30d3\u30b8\u30cd\u30b9\u306e\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3092\u8003\u3048\u308b\u3068\u304d\u3001\u3042\u306a\u305f\u306f\u805e\u304b\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3002<\/span> <span style=\"font-weight: 400;\">\u826f\u3044\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u3068\u306f<\/span><a href=\"https:\/\/www.questionpro.com\/net-promoter-score\/\"> <span style=\"font-weight: 400;\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2(NPS)<\/span><\/a><span style=\"font-weight: 400;\">? <\/span> <\/p>\n<p><span style=\"font-weight: 400;\">\u7c21\u5358\u306b\u8a00\u3046\u3068\u3001NPS\u304c\u826f\u3044\u3068\u3044\u3046\u3053\u3068\u306f\u3001\u3042\u306a\u305f\u306e\u4f1a\u793e\u3084\u30d6\u30e9\u30f3\u30c9\u306f\u3001\u5fe0\u5b9f\u306a\u9867\u5ba2\/\u63a8\u9032\u8005\u304c\u3001\u843d\u80c6\u3057\u305f\u9867\u5ba2\/\u96e2\u53cd\u8005\u3088\u308a\u3082\u591a\u3044\u3068\u3044\u3046\u3053\u3068\u3092\u8868\u3057\u3066\u3044\u307e\u3059\u3002 \u3092\u30ab\u30d0\u30fc\u3057\u307e\u3059\u3002  <\/span><span style=\"font-weight: 400;\">NPS\u30b9\u30b3\u30a2\u306e\u7bc4\u56f2<\/span><span style=\"font-weight: 400;\"> \u3092\u3001\u666e\u904d\u7684\u306b\u5f37\u3044\u3001\u4e2d\u7acb\u3001\u5f31\u3044\u3068\u5224\u65ad\u3059\u308b\u65b9\u6cd5\u3068\u3001\u305d\u306e\u696d\u754c\u306b\u3068\u3063\u3066\u3046\u307e\u304f\u3044\u3063\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u5224\u65ad\u3059\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002 \u3057\u304b\u3057\u3001\u305d\u306e\u524d\u306b\u3001NPS\u3068\u306f\u4f55\u304b\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002<\/span> <span style=\"font-weight: 400;\">\u30b9\u30b3\u30a2<\/span><span style=\"font-weight: 400;\">\u3068\u3001\u30de\u30b8\u30c3\u30af\u30ca\u30f3\u30d0\u30fc\u306e\u898b\u3064\u3051\u65b9\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u305d\u306e\u771f\u610f\u306f <\/span><span style=\"font-weight: 400;\">\u3092\u5358\u4f53\u3067\u898b\u308b\u3068\u3001NPS\u306e\u6570\u5024\u306f <\/span> <span style=\"font-weight: 400;\">\u306f\u610f\u5473\u304c\u306a\u3044\u3002 \u3057\u304b\u3057  <\/span><span style=\"font-weight: 400;\">NPS<\/span><span style=\"font-weight: 400;\"> \u3072\u3087\u3046\u3066\u3093<\/span><span style=\"font-weight: 400;\"> \u58f2\u308a\u7269<\/span><span style=\"font-weight: 400;\"> \u81ea\u793e\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6e2c\u5b9a\u3057\u3001\u7af6\u4e89\u74b0\u5883\u306e\u4e2d\u3067\u6bd4\u8f03\u3059\u308b\u305f\u3081\u306e\u3055\u307e\u3056\u307e\u306a\u65b9\u6cd5\u3002  <\/span><span style=\"font-weight: 400;\">An<\/span> <span style=\"font-weight: 400;\">NPS\u30b9\u30b3\u30a2<\/span><span style=\"font-weight: 400;\"> \u306f\u3001\u305d\u306e\u4e00\u3064\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\"> \u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u3001\u6226\u7565\u5bb6\u304c\u4f7f\u7528\u3067\u304d\u308b\u6700\u3082\u52b9\u679c\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30e1\u30c8\u30ea\u30af\u30b9\u3002  <\/span><span style=\"font-weight: 400;\">NPS\u3092\u30da\u30a2\u30ea\u30f3\u30b0\u3059\u308b\u5834\u5408<\/span><span style=\"font-weight: 400;\"> \u3072\u3087\u3046\u3066\u3093<\/span><span style=\"font-weight: 400;\"> \u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002<\/span><a href=\"https:\/\/www.questionpro.com\/customer-effort-score.html\"> <span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30d5\u30a9\u30fc\u30c8\u30b9\u30b3\u30a2<\/span><\/a><span style=\"font-weight: 400;\">,  <\/span><span style=\"font-weight: 400;\">\u304a\u305f\u304c\u3044\u3055\u307e<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3>\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09\u5c3a\u5ea6<\/h3>\n<p><span style=\"font-weight: 400;\">A<\/span> <span style=\"font-weight: 400;\">n<\/span><span style=\"font-weight: 400;\">NPS\uff08et promoter score\uff09\u306f\u3001\u81ea\u793e\u3068\u9867\u5ba2\u306e\u9593\u306b\u5b58\u5728\u3059\u308b\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u6e2c\u5b9a\u3059\u308b\u3082\u306e\u3067\u3059\u3002 NPS\u304c-100\u306b\u3082\u306a\u308c\u3070\u3001+100\u306b\u3082\u306a\u308b\u3053\u3068\u306f\u3001\u3082\u3046\u3054\u5b58\u77e5\u3067\u3057\u3087\u3046\u3002  <\/span><span style=\"font-weight: 400;\">\u9867\u5ba2\u3084\u5f93\u696d\u54e1\u304c\u3042\u306a\u305f\u306e\u4f1a\u793e\u306b\u597d\u610f\u7684\u306a\u8a55\u4fa1\u3092\u3057\u3066\u3044\u308b\u3002 <\/span><span style=\"font-weight: 400;\">NPS\u8a55\u4fa1<\/span><span style=\"font-weight: 400;\"> \u306f\u3001\u80af\u5b9a\u7684\u306a\u30ec\u30d3\u30e5\u30fc\u3092\u5171\u6709\u3057\u305f\u308a\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30b5\u30fc\u30af\u30eb\u306e\u4eba\u3005\u306b\u3042\u306a\u305f\u3092\u63a8\u85a6\u3059\u308b\u53ef\u80fd\u6027\u304c\u6700\u3082\u9ad8\u3044\u305f\u3081\u3001\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u3067\u3059\u3002 \u30de\u30a4\u30ca\u30b9\u8a55\u4fa1\u3092\u3057\u3066\u3044\u308b\u56de\u7b54\u8005  <\/span><span style=\"font-weight: 400;\">NPS\u30b9\u30b3\u30a2<\/span><span style=\"font-weight: 400;\">\u306f\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u7d42\u4e86\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u305f\u3081\u3001\u30c7\u30c8\u30e9\u30af\u30bf\u30fc\u3068\u307f\u306a\u3055\u308c\u307e\u3059\u3002 <\/span><i><br \/>\n  <span style=\"font-weight: 400;\">\u3068 <\/span><br \/>\n<\/i><span style=\"font-weight: 400;\">\u3092\u7d42\u4e86\u3055\u305b\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u3001\u65b0\u898f\u53c2\u5165\u8005\u306e\u610f\u6b32\u3092\u524a\u3044\u3067\u3057\u307e\u3046\u304b\u3089\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u8a08\u7b97\u65b9\u6cd5 <\/span><span style=\"font-weight: 400;\">NPS\u30b9\u30b3\u30a2<\/span><span style=\"font-weight: 400;\">\u306e\u5834\u5408\u3001\u63a8\u9032\u6d3e\u3068\u8003\u3048\u308b\u56de\u7b54\u8005\u306e\u5272\u5408\u304b\u3089\u958b\u59cb\u3057\u3001\u53cd\u5bfe\u6d3e\u3068\u8003\u3048\u308b\u56de\u7b54\u8005\u306e\u5272\u5408\u3092\u5dee\u3057\u5f15\u304d\u307e\u3059\u3002 \u6b21\u306b\u3001\u305d\u306e\u6570\u5b57\u306b100\u3092\u304b\u3051\u307e\u3059\u3002 \u305d\u306e\u7d50\u679c\u5f97\u3089\u308c\u308b\u6570\u5024\u304c\u3001\u3042\u306a\u305f\u306eNPS\u3067\u3059\u3002 \u6642\u9593\u3092\u304b\u3051\u3066\u3057\u3063\u304b\u308a\u3068\u3057\u305f<a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\">NPS\u8abf\u67fb\u3092<\/a>\u884c\u3048\u3070\u3001\u305d\u306e\u6570\u5b57\u3092\u898b\u3064\u3051\u308b\u306e\u306f\u3055\u3089\u306b\u7c21\u5358\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4efb\u610f\u306e\u30dd\u30b8\u30c6\u30a3\u30d6 <\/span><span style=\"font-weight: 400;\">NPS\u8a55\u4fa1<\/span><span style=\"font-weight: 400;\">\u306f\u3001\u3042\u306a\u305f\u3092\u63a8\u85a6\u3057\u3066\u304f\u308c\u308b\u652f\u6301\u8005\uff08\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\uff09\u304c\u6279\u5224\u8005\uff08\u30c7\u30c8\u30e9\u30af\u30bf\u30fc\uff09\u3088\u308a\u591a\u3044\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002 <\/span><span style=\"font-weight: 400;\">\u30b9\u30b3\u30a2\u306f <\/span> <span style=\"font-weight: 400;\">-100\u306f\u3001\u9867\u5ba2\u306e\u4e00\u4eba\u4e00\u4eba\u304c\u96e2\u53cd\u8005\u3067\u3042\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002 \u4e00\u65b9\u3001\uff0b100\u306f\u3001\u8ab0\u3082\u304c\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u3067\u3042\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002  <\/span><span style=\"font-weight: 400;\">\u826f\u597d <\/span><span style=\"font-weight: 400;\">NPS\u30b9\u30b3\u30a2\u306e\u7bc4\u56f2<\/span><span style=\"font-weight: 400;\">\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u8981\u56e0\u306b\u4f9d\u5b58\u3057\u307e\u3059\u3002 <\/span> <\/p>\n<p><span style=\"font-weight: 400;\">\u6b21\u306b\u3001NPS\u304c\u5f37\u3044\u304b\u3001\u6539\u5584\u304c\u5fc5\u8981\u304b\u3092\u5224\u65ad\u3059\u308b\u69d8\u3005\u306a\u65b9\u6cd5\u3092\u8aac\u660e\u3057\u307e\u3059\u3002<\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/survey-templates\/net-promoter-score-nps-survey\/\">NPS\u8abf\u67fb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\uff08\u7121\u6599<\/a><\/p>\n<h3>\u3067\u306f\u3001\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u826f\u3044NPS\u3068\u3055\u308c\u3066\u3044\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/h3>\n<p><span style=\"font-weight: 400;\">NPS\u3092\u6e2c\u5b9a\u3059\u308b\u65b9\u6cd5\u306f\u3044\u304f\u3064\u304b\u3042\u308a\u307e\u3059\u3002 <\/span><span style=\"font-weight: 400;\">\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\">a<\/span><span style=\"font-weight: 400;\">n<\/span><span style=\"font-weight: 400;\">NPS\u306e\u76ee\u6a19\u304c\u4f55\u3067\u3042\u308b\u3079\u304d\u304b\u3092\u7406\u89e3\u3059\u308b\u305f\u3081\u306e\u65b9\u6cd5\u304c\u3044\u304f\u3064\u304b\u3042\u308a\u307e\u3059\u3002 <\/span><span style=\"font-weight: 400;\">\u4e00\u822c\u7684\u306a<a href=\"https:\/\/www.questionpro.com\/blog\/nps-benchmarks\/\">NPS\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af<\/a>\u3001\u696d\u754c\u306e\u7af6\u4e89\u72b6\u6cc1\u3001\u3053\u308c\u30892\u3064\u306e\u8981\u56e0\u306e\u6bd4\u8f03\u3001\u305d\u3057\u3066\u6700\u5f8c\u306b\u7d99\u7d9a\u7684\u306a\u81ea\u5df1\u8a55\u4fa1\u306a\u3069\u3067\u3059\u3002<\/span><\/p>\n<h4>\u4e00\u822c\u7684\u306aNPS\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af<\/h4>\n<p><span style=\"font-weight: 400;\">\u3092\u8003\u3048\u308b\u3068 <\/span><span style=\"font-weight: 400;\">NPS\u306e\u7bc4\u56f2<\/span><span style=\"font-weight: 400;\">NPS\u304c-100\u304b\u3089+100\u306e\u5834\u5408\u30010\u4ee5\u4e0a\u306e\u30b9\u30b3\u30a2\u307e\u305f\u306fNPS\u306f\u300c\u826f\u3044\u300d\u3068\u307f\u306a\u3055\u308c\u3001+50\u306f\u300c\u826f\u3044\u300d\u3068\u307f\u306a\u3055\u308c\u307e\u3059\u3002 <\/span><span style=\"font-weight: 400;\">\u3068\u307f\u306a\u3059<\/span><span style=\"font-weight: 400;\"> &#8220;\u30a8\u30af\u30bb\u30ec\u30f3\u30c8&#8221;\u300170\u70b9\u4ee5\u4e0a\u306f &#8220;\u30ef\u30fc\u30eb\u30c9\u30af\u30e9\u30b9 &#8220;\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u30b0\u30ed\u30fc\u30d0\u30eb\u306aNPS\u306e\u57fa\u6e96\u3067\u306f\u30010\u70b9\u4ee5\u4e0a\u306f &#8220;\u826f\u3044 &#8220;\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002 \u3064\u307e\u308a\u3001\u9867\u5ba2\u5c64\u306e\u5927\u534a\u306f\u3088\u308a\u5fe0\u5b9f\u3067\u3042\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002  <\/span><span style=\"font-weight: 400;\">\u3053\u308c\u3089\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3092\u5ff5\u982d\u306b\u7f6e\u304d\u306a\u304c\u3089\u3001\u6210\u679c\u3092\u8a55\u4fa1\u3057\u3066\u304f\u3060\u3055\u3044\u3002 \u306a\u304a\u3001\u3053\u3053\u3067\u306f\u9867\u5ba2\u306b\u3064\u3044\u3066\u8ff0\u3079\u3066\u3044\u307e\u3059\u304c\u3001\u540c\u3058  <\/span><span style=\"font-weight: 400;\">NPS\u30b9\u30b3\u30a2\u306e\u7bc4\u56f2<\/span><span style=\"font-weight: 400;\">\u306f\u3001\u5f93\u696d\u54e1NPS\uff08eNPS\uff09\u306b\u9069\u7528\u3055\u308c\u307e\u3059\u3002<\/span><\/p>\n<p><img decoding=\"async\" class=\"wp-image-41086 aligncenter\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2017\/04\/NPS-Global-Standard-What-is-a-good-NPS.png\" alt=\"NPS\u30b0\u30ed\u30fc\u30d0\u30eb\u30b9\u30bf\u30f3\u30c0\u30fc\u30c9 - \u826f\u3044NPS\u3068\u306f\uff1f\" width=\"507\" height=\"180\"><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">\u4e00\u822c\u7684\u306b\u3001\u3082\u3057 <\/span><span style=\"font-weight: 400;\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2<\/span><span style=\"font-weight: 400;\">\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09\u304c0\u3092\u4e0b\u56de\u3063\u3066\u3044\u308b\u5834\u5408\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u628a\u63e1\u3068\u6539\u5584\u306b\u7740\u624b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3053\u3068\u3092\u793a\u3059\u6307\u6a19\u3067\u3059\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">NPS\u304c50\u3092\u8d85\u3048\u308c\u3070\u4e0a\u51fa\u6765\u3067\u3059\u3002 \u5fa1\u793e\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u91cd\u8981\u8996\u3057\u3066\u304a\u308a\u3001\u4e0d\u6e80\u306e\u3042\u308b\u9867\u5ba2\u3088\u308a\u3082\u6e80\u8db3\u3057\u3066\u3044\u308b\u9867\u5ba2\u306e\u65b9\u304c\u591a\u3044\u3002<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">An <\/span><span style=\"font-weight: 400;\">NPS <\/span><span style=\"font-weight: 400;\">\u8a55\u4fa1<\/span><span style=\"font-weight: 400;\"> \u304c 70 \u4ee5\u4e0a\u3067\u3042\u308c\u3070\u3001\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306e\u30c8\u30c3\u30d7\u4f01\u696d\u306e\u30ea\u30b9\u30c8\u306b\u5165\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u3053\u306e\u3053\u3068\u306f\u3001\u3042\u306a\u305f\u306e\u4f1a\u793e\u304c\u9867\u5ba2\u304b\u3089\u611b\u3055\u308c\u3001\u591a\u304f\u306e\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u30af\u30c1\u30b3\u30df\u3092\u751f\u3093\u3067\u3044\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u3066\u3044\u308b\u306e\u3067\u3057\u3087\u3046\u3002<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u3088\u308a\u5f37\u3044 <\/span><span style=\"font-weight: 400;\">NPS\u30b9\u30b3\u30a2<\/span> <span style=\"font-weight: 400;\">\u3067\u3042\u308c\u3070\u3042\u308b\u307b\u3069\u3001\u4f01\u696d\u306f\u6709\u6a5f\u7684\u306b\u6210\u9577\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u306a\u305c\u306a\u3089\u3001\u304a\u5ba2\u69d8\u306e\u7d39\u4ecb\u304c\u65b0\u305f\u306a\u30ea\u30fc\u30c9\u306b\u3064\u306a\u304c\u308a\u3001\u4f01\u696d\u306e\u53ce\u76ca\u30a2\u30c3\u30d7\u306b\u3064\u306a\u304c\u308b\u304b\u3089\u3067\u3059\u3002  <\/span><span style=\"font-weight: 400;\">\u3057\u304b\u3057\u3001\u6b21\u306e\u30bb\u30af\u30b7\u30e7\u30f3\u3067\u8aac\u660e\u3059\u308b\u3088\u3046\u306b\u3001\u3053\u306e\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u30ec\u30fc\u30c8\u306f\u3001\u7af6\u5408\u306e\u72b6\u6cc1\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<p>2020\u5e743\u6708\u306bForrester\u304c\u884c\u3063\u305f\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u4f01\u696d\u306eNPS\u306f-35\uff5e59\u306e\u7bc4\u56f2\u3067\u3001COVID-19\u306e\u524d\u5f8c\u306e\u6d88\u8cbb\u8005\u5fc3\u7406\u3092\u53cd\u6620\u3057\u3066\u3044\u308b\u3068\u306e\u3053\u3068\u3067\u3059\u3002 \u30ca\u30b7\u30e7\u30ca\u30eb\u30fb\u30d1\u30fc\u30af\u30fb\u30b5\u30fc\u30d3\u30b9\u3001USAA\u3001\u30c8\u30ec\u30fc\u30c0\u30fc\u30fb\u30b8\u30e7\u30fc\u30ba\u3001\u30cd\u30a4\u30d3\u30fc\u30fb\u30d5\u30a7\u30c7\u30e9\u30eb\u306f\u3001\u305d\u308c\u305e\u308c\u306e\u696d\u754c\u3067\u30e9\u30f3\u30ad\u30f3\u30b0\u306e\u4e0a\u4f4d\u3092\u5360\u3081\u3066\u3044\u307e\u3059\u3002 \u5e73\u5747NPS\u30b9\u30b3\u30a2\u306f50\u70b9\u53f0\u5f8c\u534a\u3067\u3001\u9867\u5ba2\u4e2d\u5fc3\u4e3b\u7fa9\u306b\u6295\u8cc7\u3059\u308b\u7d44\u7e54\u304c\u9ad8\u3044\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6301\u3064\u3053\u3068\u3092\u8a3c\u660e\u3057\u3066\u3044\u307e\u3059\u3002 \u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9\u4f1a\u793e\u3067\u306fNavy Federal\u3068Apple Card\u304c\u65b0\u898f\u53c2\u5165\u3057\u3001\u30de\u30b9\u30de\u30fc\u30b1\u30c3\u30c8\u88fd\u9020\u696d\u3067\u306fTesla\u304c\u5bfe\u5fdc\u3059\u308bCX Index\u306e\u30b9\u30b3\u30a2\u3092\u5927\u304d\u304f\u4e0a\u56de\u3063\u305f\u3002<\/p>\n<ul>\n<li>\u30c7\u30b8\u30bf\u30eb\u5c0f\u58f2\u696d\u3001\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u5c0f\u58f2\u696d\u3001\u9ad8\u7d1a\u81ea\u52d5\u8eca\u30e1\u30fc\u30ab\u30fc\u306e\u696d\u754c\u5e73\u5747\u306f30\u53f0\u524d\u534a\u304b\u3089\u4e2d\u76e4\u3067\u3059\u3002<\/li>\n<li>\u5927\u8846\u5411\u3051\u81ea\u52d5\u8eca\u30e1\u30fc\u30ab\u30fc\u3001\u81ea\u52d5\u8eca\u30fb\u4f4f\u5b85\u4fdd\u967a\u4f1a\u793e\u3001\u30db\u30c6\u30eb\u3001\u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9\u767a\u884c\u4f1a\u793e\u3001\u30c0\u30a4\u30ec\u30af\u30c8\u30d0\u30f3\u30af\u306e\u5e73\u5747NPS\u30b9\u30b3\u30a2\u306f20\u53f0\u3067\u3059\u3002<\/li>\n<li>\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u306e\u9280\u884c\u3001\u822a\u7a7a\u4f1a\u793e\u3001\u6295\u8cc7\u4f1a\u793e\u306e\u696d\u754c\u5e73\u5747\u30b9\u30b3\u30a2\u306f10-20\u306e\u7bc4\u56f2\u306b\u3042\u308b\u3002<\/li>\n<li>\u533b\u7642\u4fdd\u967a\u4f1a\u793e\u3068\u516c\u5171\u4e8b\u696d\u304cNPS\u3092\u30d7\u30e9\u30b9\u306b\u3057\u3066\u3044\u308b\u3002<\/li>\n<li>\u9023\u90a6\u653f\u5e9c\u306e\u30b9\u30b3\u30a2\u306f\u30bc\u30ed\u4ee5\u4e0b\u3067\u3042\u308a\u3001\u7d50\u679c\u306e\u3070\u3089\u3064\u304d\u304c\u6700\u3082\u5927\u304d\u3044\u3002<\/li>\n<\/ul>\n<h4>\u7af6\u5408\u306e\u72b6\u6cc1\u3092NPS\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3068\u3057\u3066\u5229\u7528\u3059\u308b<\/h4>\n<p><span style=\"font-weight: 400;\">\u3088\u308a\u696d\u754c\u306b\u7279\u5316\u3057\u305f\u6226\u7565\u306e\u5834\u5408\u3001\u7af6\u5408\u72b6\u6cc1\u3092\u628a\u63e1\u3057\u3001\u81ea\u793e\u306eNPS\u8a55\u4fa1\u3092\u6bd4\u8f03\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 <\/span><span style=\"font-weight: 400;\">NPS\u8a55\u4fa1<\/span><span style=\"font-weight: 400;\"> \u3092\u3001\u7af6\u5408\u4ed6\u793e\u306e\u3082\u306e\u3068\u6bd4\u8f03\u3057\u307e\u3059\u3002 \u3092\u63d0\u4f9b\u3059\u308b\u3082\u306e\u3067\u3059\u3002<\/span> <span style=\"font-weight: 400;\">\u3088\u308a\u826f\u3044 <\/span><span style=\"font-weight: 400;\">\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3068\u3057\u3066<\/span><span style=\"font-weight: 400;\">NPS\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306e <\/span><span style=\"font-weight: 400;\">\u6210\u529f<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u3092\u691c\u8a0e\u3059\u308b<\/span><span style=\"font-weight: 400;\"> \u30c6\u30ec\u30d3\u3068\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u306e\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3092\u30d9\u30fc\u30b9\u306b\u3057\u305f\u30ec\u30dd\u30fc\u30c8\u3067\u3059\u3002 \u3053\u306e\u5206\u91ce\u306eCX\u30ea\u30fc\u30c0\u30fc\u306f\u3001\u7d048\u500d\u306e\u53ce\u76ca\u3092\u4e0a\u3052\u3066\u3044\u308b\u3053\u3068\u304c\u304a\u308f\u304b\u308a\u3044\u305f\u3060\u3051\u308b\u3068\u601d\u3044\u307e\u3059\u3002  <\/span><span style=\"font-weight: 400;\">\u3068\u3057\u3066<\/span> <span style=\"font-weight: 400;\">\u9045\u308c\u3066\u3044\u308b\u3082\u306e\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">NPS\u306e\u6e2c\u5b9a\u306b\u306f\u3001\u3053\u306e\u65b9\u6cd5\u304c\u3088\u308a\u9069\u3057\u3066\u3044\u307e\u3059\u3002 <\/span><span style=\"font-weight: 400;\">\u3068\u3044\u3046\u306e\u3082\u3001\u3053\u306e\u65b9\u6cd5\u306f\u696d\u754c\u3054\u3068\u306e\u3070\u3089\u3064\u304d\u3092\u8003\u616e\u3059\u308b\u305f\u3081\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\"> \u4f8b\u3048\u3070\u3001\u9280\u884c\u3088\u308a\u3082\u822a\u7a7a\u4f1a\u793e\u306e\u65b9\u304c\u3001\u304a\u5ba2\u3055\u307e\u306b\u5e78\u305b\u3092\u3082\u305f\u3089\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u305d\u306e\u305f\u3081\u3001NPS\u304c\u9ad8\u304f\u306a\u308b\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002 \u305d\u306e\u3088\u3046\u306a\u6027\u8cea\u4e0a\u3001\u6bd4\u8f03\u3059\u308b\u3053\u3068\u306f\u6709\u76ca\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u3002  <\/span><span style=\"font-weight: 400;\">\u30e6\u30a2\u30d0\u30f3\u30af\u30a2\u30f3\u30b1\u30fc\u30c8\u7d50\u679c<\/span><span style=\"font-weight: 400;\">\u822a\u7a7a\u4f1a\u793e\u306a\u3069 <\/span><span style=\"font-weight: 400;\">\u822a\u7a7a\u4f1a\u793e\u306a\u3069\u3001\u4ed6\u306e\u696d\u7a2e\u306b<\/span><span style=\"font-weight: 400;\"> <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4ee5\u4e0b\u306f\u3001\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u306e\u7bc4\u56f2\u3067\u3059\u3002 <\/span><span style=\"font-weight: 400;\">\u3044\u304f\u3064\u304b\u306e<\/span><span style=\"font-weight: 400;\">\u306e\u7bc4\u56f2\u3067\u3059\u3002<\/span><\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-41071 aligncenter\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2017\/04\/Good-Net-Promoter-Score-Industry-Ranges.png\" alt=\"Good Net Promoter Score \u306e\u696d\u754c\u7bc4\u56f2\" width=\"346\" height=\"488\"><\/p>\n<p><span style=\"font-weight: 400;\">\u3054\u89a7\u306e\u3088\u3046\u306b <\/span><span style=\"font-weight: 400;\">\u512a\u308c\u305f\u3082\u306e\u3001\u826f\u3044\u3082\u306e\u3001\u60aa\u3044\u3082\u306e <\/span><span style=\"font-weight: 400;\">NPS\u306e\u7bc4\u56f2<\/span> <span style=\"font-weight: 400;\">\u306e\u7bc4\u56f2\u3068\u3001\u5e73\u5747\u7684\u306aNPS\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u822a\u7a7a\u696d\u754c\u3067\u306f\u3001\u4e00\u822c\u7684\u306aNPS\u306e\u7bc4\u56f2\u306f-4 <\/span><span style=\"font-weight: 400;\">\u3068<\/span><span style=\"font-weight: 400;\">  +57. \u30e6\u30ca\u30a4\u30c6\u30c3\u30c9\u822a\u7a7a\u306eNPS\u306f10  <\/span><span style=\"font-weight: 400;\">&#8211;<\/span> <span style=\"font-weight: 400;\">\u822a\u7a7a\u696d\u754c\u3067\u6700\u3082\u4f4e\u3044\u5f97\u70b9\u306e\u4f1a\u793e\u306e\u4e00\u3064<\/span><span style=\"font-weight: 400;\">. \u4e00\u65b9\u3001\u30d9\u30e9\u30a4\u30be\u30f3\u306eNPS\u306f7\u3067\u3001\u3053\u308c\u306f\u6700\u9ad8\u306e\u90e8\u985e\u306b\u5165\u308b\u3068\u8a00\u308f\u308c\u3066\u3044\u307e\u3059\u3002  <\/span><span style=\"font-weight: 400;\">\u30e2\u30d0\u30a4\u30eb\u30b5\u30fc\u30d3\u30b9<\/span><span style=\"font-weight: 400;\">\u306e\u696d\u754c\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5e02\u5834\u304c\u3088\u308a\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u306b\u306a\u308a\u3001\u9867\u5ba2\u304c\u7af6\u5408\u4ed6\u793e\u306b\u4e57\u308a\u63db\u3048\u308b\u81ea\u7531\u5ea6\u304c\u9ad8\u304f\u306a\u3063\u305f\u696d\u754c\u3067\u306f\u3001\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u304c\u6210\u9577\u3092\u6e2c\u308b\u91cd\u8981\u306a\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p class=\"text-center\">NPS\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3002<a class=\"btn blogcta\" href=\"\/a\/showEntry.do\">\u4eca\u3059\u3050\u7121\u6599\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u53d6\u5f97\u3059\u308b<\/a><\/p>\n<h4>NPS\u30b0\u30ed\u30fc\u30d0\u30eb\u30b9\u30bf\u30f3\u30c0\u30fc\u30c9\u3068\u7af6\u5408\u4ed6\u793e\u30d9\u30f3\u30c1\u30de\u30fc\u30ad\u30f3\u30b0\u3068\u306e\u6bd4\u8f03<\/h4>\n<p><span style=\"font-weight: 400;\">\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u57fa\u6e96\u3067NPS\u3092\u6bd4\u8f03\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u304c\u3001\u91cd\u8981\u306a\u306e\u306f\u3001\u4ee5\u4e0b\u306e\u70b9\u3067\u3059\u3002 <\/span><span style=\"font-weight: 400;\">NPS<\/span><span style=\"font-weight: 400;\">\u306e\u30b9\u30b3\u30a2<\/span><span style=\"font-weight: 400;\"> \u306f\u5730\u7406\u7684\u306a\u5e02\u5834\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002 \u6b27\u7c73\u306eNPS\u3092\u6bd4\u8f03\u3057\u305f\u3053\u3068\u304c\u3042\u308b\u65b9\u306a\u3089\u3001\u4f01\u696d\u306e\u696d\u7e3e\u3092\u8a55\u4fa1\u3059\u308b\u969b\u306e\u6587\u5316\u7684\u30fb\u4eba\u53e3\u7684\u306a\u9055\u3044\u3092\u3054\u5b58\u3058\u304b\u3068\u601d\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4f8b\u3048\u3070\u3001\u30e8\u30fc\u30ed\u30c3\u30d1\u306e\u9867\u5ba2\u306f\u4f01\u696d\u306e\u696d\u7e3e\u8a55\u4fa1\u306b\u5bfe\u3057\u3066\u4fdd\u5b88\u7684\u3067\u3042\u308b\u305f\u3081\u30019\u70b9\u308410\u70b9\u306e\u8a55\u4fa1\u3092\u3059\u308b\u53ef\u80fd\u6027\u306f\u4f4e\u304f\u306a\u308a\u307e\u3059\u3002 \u307e\u305f\u3001\u4ed6\u306e\u5730\u57df\u3067\u306f\u3001\u4e0b\u9650\u3068\u4e0a\u9650\u3092\u4f7f\u3044\u5206\u3051\u306a\u304c\u3089\u3001\u305d\u306e\u9593\u3092\u30b9\u30ad\u30c3\u30d7\u3057\u3066\u3044\u308b\u304a\u5ba2\u69d8\u3082\u3044\u3089\u3063\u3057\u3083\u308b\u3067\u3057\u3087\u3046\u3002 \u3053\u306e\u3088\u3046\u306a\u9055\u3044\u304c\u3042\u308b\u304b\u3089\u3067\u3059\u3002  <\/span><span style=\"font-weight: 400;\">\u3082<\/span><span style=\"font-weight: 400;\">\u7d76\u5bfe\u7684\u306a <\/span><span style=\"font-weight: 400;\">NPS\u8a55\u4fa1<\/span><span style=\"font-weight: 400;\">\u3067\u306e <\/span><span style=\"font-weight: 400;\">\u540c\u3058<\/span><span style=\"font-weight: 400;\"> \u696d\u7a2e\u306b\u3088\u3063\u3066\u5927\u304d\u304f\u7570\u306a\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002 \u3053\u308c\u3082\u307e\u305f\u3001\u826f\u3044  <\/span><span style=\"font-weight: 400;\">NPS<\/span><span style=\"font-weight: 400;\">\u306f\u4e3b\u89b3\u7684\u306a\u3082\u306e\u3067\u3059\u3002<\/span><\/p>\n<h4>\u81ea\u793e\u306eNPS\u3068\u6bd4\u8f03\u3059\u308b<\/h4>\n<p><span style=\"font-weight: 400;\">NPS\u306f  <\/span><span style=\"font-weight: 400;\">\u3060\u3051<\/span><span style=\"font-weight: 400;\"> \u756a\u53f7  <\/span><span style=\"font-weight: 400;\">\u6587\u8108\u306e\u4e2d\u3067\u3069\u3046\u89e3\u91c8\u3059\u308c\u3070\u3044\u3044\u306e\u304b\u308f\u304b\u3089\u306a\u3044\u5834\u5408<\/span><span style=\"font-weight: 400;\">\u3068\u3044\u3046\u3088\u3046\u306b\u3001\u4e00\u3064\u306e\u6570\u5b57\u3067\u8868\u3059\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002<\/span><span style=\"font-weight: 400;\">\u30a4\u30f3\u30ae\u30f3\u30b0<\/span><span style=\"font-weight: 400;\"> \u7279\u306b\u3001\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u304c\u826f\u3044\u5834\u5408\u3002  <\/span><span style=\"font-weight: 400;\">\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7<\/span><span style=\"font-weight: 400;\">.  <\/span><span style=\"font-weight: 400;\">\u3053\u306e\u696d\u754c\u306b\u5165\u3063\u305f\u3070\u304b\u308a\u306e\u4eba\u3082\u3001\u9577\u671f\u7684\u306a\u30c8\u30ec\u30f3\u30c9\u306e\u6539\u5584\u3092\u671b\u3093\u3067\u3044\u308b\u4eba\u3082\u3002<\/span><span style=\"font-weight: 400;\"> \u4e0a\u7b49  <\/span><span style=\"font-weight: 400;\">NPS\u756a\u53f7<\/span><span style=\"font-weight: 400;\"> \u306f\u3001\u904e\u53bb\u306e\u81ea\u5206\u306e\u30b9\u30b3\u30a2\u3088\u308a\u3082\u826f\u3044\u3082\u306e\u3067\u3059  <\/span><span style=\"font-weight: 400;\">&#8211;<\/span> <span style=\"font-weight: 400;\">\u5fa1\u524d\u69d8<\/span><span style=\"font-weight: 400;\"> \u6700\u3082\u91cd\u8981\u306a\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9032\u6357\u3092\u6e2c\u5b9a\u3059\u308b\u6700\u826f\u306e\u65b9\u6cd5\u306f\u3001\u3042\u306a\u305f\u306e <\/span><span style=\"font-weight: 400;\">NPS <\/span><span style=\"font-weight: 400;\">\u30b9\u30b3\u30a2<\/span><span style=\"font-weight: 400;\">\u3068\u6bd4\u8f03\u3059\u308b\u3053\u3068\u3067\u3059\u3002 <\/span><span style=\"font-weight: 400;\">\u306e\u7d50\u679c\u3068\u6bd4\u8f03\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/span><span style=\"font-weight: 400;\"> \u3053\u30534\u30016\u30f6\u6708\u306e\u9593\u306b 10\uff05\u4ee5\u4e0a\u306e\u4e0a\u6607\u3092\u5b9f\u611f\u3057\u3066\u3044\u308b\u5834\u5408  <\/span><span style=\"font-weight: 400;\">\u30d1\u30fc\u30bb\u30f3\u30c8<\/span><span style=\"font-weight: 400;\">\u305d\u3057\u3066\u3001\u6709\u6a5f\u7684\u306a\u6210\u9577\u306b\u3088\u308b\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u306b\u5411\u3051\u3001\u6b63\u3057\u3044\u65b9\u5411\u306b\u9032\u3093\u3067\u3044\u308b\u306e\u3067\u3059\u3002 \u9006\u306b\u3001\u5927\u5e45\u306b\u6e1b\u5c11\u3057\u3066\u3044\u308b\u3053\u3068\u306b\u6c17\u3065\u3044\u305f\u3089  <\/span><span style=\"font-weight: 400;\">NPS <\/span><span style=\"font-weight: 400;\">\u306e\u8a55\u4fa1<\/span><span style=\"font-weight: 400;\">\u306f\u3001\u6539\u5584\u306e\u4f59\u5730\u304c\u3042\u308a\u307e\u3059\u3002 <\/span><span style=\"font-weight: 400;\">\u6539\u5584\u3059\u308b\u4f59\u5730\u304c\u3042\u308b\u305f\u3081\u3001\u539f\u56e0\u3092\u7279\u5b9a\u3057\u3001\u9069\u5207\u306a\u5bfe\u7b56\u3092\u8b1b\u3058\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\">\u539f\u56e0\u3092\u7279\u5b9a\u3057\u3001\u9069\u5207\u306a\u5bfe\u7b56\u3092\u8b1b\u3058\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 <\/span><span style=\"font-weight: 400;\">\u3092\u660e\u78ba\u306b\u3057\u3001\u9069\u5207\u306a\u5bfe\u7b56\u3092\u8b1b\u3058\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h4>NPS\u306e\u52b9\u679c\u7684\u306a\u6d3b\u7528\u65b9\u6cd5<\/h4>\n<p>NPS\u306f\u3001\u9867\u5ba2\u304c\u81ea\u793e\u30d6\u30e9\u30f3\u30c9\u3092\u3069\u306e\u3088\u3046\u306b\u8a8d\u8b58\u3057\u3066\u3044\u308b\u304b\u3092\u628a\u63e1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 \u305d\u3082\u305d\u3082NPS\u306f\u3001\u696d\u754c\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3068\u6bd4\u8f03\u3057\u3066\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u307e\u305f\u3001NPS\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u69cb\u7bc9\u3057\u3066\u9867\u5ba2\u306b\u9001\u4fe1\u3057\u3001\u7d50\u679c\u3092\u5f97\u3066\u3001\u3055\u3089\u306a\u308b\u6539\u5584\u306e\u305f\u3081\u306e\u57fa\u6e96\u5024\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002 \u3088\u308a\u591a\u304f\u306e\u56de\u7b54\u304c\u3042\u308c\u3070\u3001\u3088\u308a\u591a\u304f\u306e\u30c7\u30fc\u30bf\u30dd\u30a4\u30f3\u30c8\u304c\u5f97\u3089\u308c\u3001<a href=\"https:\/\/www.questionpro.com\/cx\/\">\u9867\u5ba2\u4f53\u9a13\uff08CX<\/a>\uff09\u3092\u3088\u308a\u3088\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<ol>\n<li>NPS\u306e\u6d3b\u7528\u3092\u4eca\u65e5\u304b\u3089\u59cb\u3081\u308b\u305f\u3081\u306e\u30dd\u30a4\u30f3\u30c8\u30923\u3064\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<br \/>\nNPS\u3092\u9867\u5ba2\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u306b\u30de\u30c3\u30d4\u30f3\u30b0\u3059\u308b\u3053\u3068\u3067\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u304c\u9867\u5ba2\u3084\u305d\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u7406\u89e3\u3057\u3001\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/li>\n<li>\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c8\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3059\u308b\u305f\u3081\u306b\u3001NPS\u8a55\u4fa1\u3067\u30ec\u30dd\u30fc\u30c8\u3092\u30d5\u30a3\u30eb\u30bf\u30ea\u30f3\u30b0\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<li>\u652f\u51fa\u5206\u6790\u3092\u884c\u3044\u3001\u4fa1\u5024\u306e\u9ad8\u3044\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u3092\u628a\u63e1\u3059\u308b\u3002<\/li>\n<\/ol>\n<p>\u30d6\u30e9\u30f3\u30c9\u306f\u3053\u306e\u3053\u3068\u3092\u5fd8\u308c\u3066\u306f\u306a\u3089\u306a\u3044\u3002 NPS\u3067\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3082\u91cd\u8981\u3067\u3059\u304c\u3001\u3088\u308a\u91cd\u8981\u306a\u306e\u306f\u3001<a href=\"https:\/\/www.questionpro.com\/cx\/closed-loop\/case-management.html\">\u30af\u30ed\u30fc\u30ba\u30c9\u30eb\u30fc\u30d7\u306e\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/a>\u30b7\u30b9\u30c6\u30e0\u3092\u6301\u3064\u3053\u3068\u3067\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u3068\u63a5\u3059\u308b\u5f93\u696d\u54e1\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u53cd\u6620\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002 \u52b9\u7387\u7684\u306a\u30af\u30ed\u30fc\u30ba\u30c9\u30eb\u30fc\u30d7\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u4e0d\u6e80\u306e\u3042\u308b\u9867\u5ba2\u3092\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3057\u3001\u5fc5\u8981\u306a\u63aa\u7f6e\u3092\u3068\u3063\u3066\u300c\u30eb\u30fc\u30d7\u3092\u9589\u3058\u308b\u300d\u305f\u3081\u306b\u5fc5\u8981\u306a\u3059\u3079\u3066\u306e\u30c4\u30fc\u30eb\u3092\u5099\u3048\u3066\u3044\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p><a href=\"https:\/\/www.questionpro.com\/nps-plus\/\">NPS+\u306f<\/a>\u3001\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u80cc\u5f8c\u306b\u3042\u308b\u6839\u672c\u7684\u306a\u539f\u56e0\u3092\u7279\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 NPS\u306e\u8cea\u554f\u306b\u304a\u7b54\u3048\u3044\u305f\u3060\u3044\u305f\u5f8c\u3001\u304a\u5ba2\u69d8\u306b\u306f\u81ea\u7531\u8a18\u8ff0\u5f0f\u306e\u8cea\u554f\u3092\u63d0\u793a\u3057\u3001\u3054\u610f\u898b\u3092\u304a\u4f3a\u3044\u3057\u307e\u3059\u3002 \u307e\u305f\u3001NPS+\u306e\u8cea\u554f\u30bf\u30a4\u30d7\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3067\u3042\u3089\u304b\u3058\u3081\u30aa\u30d7\u30b7\u30e7\u30f3\u304c\u8a18\u5165\u3055\u308c\u305f\u3082\u306e\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u4f8b\u3048\u3070\u3001\u304a\u5ba2\u69d8\u304c10\u70b9\u6e80\u70b9\u4e2d7\u70b9\u3092\u3064\u3051\u305f\u5834\u5408\u3001\u306a\u305c\u305d\u306e\u70b9\u6570\u3092\u3064\u3051\u305f\u306e\u304b\u3001\u305d\u306e\u7406\u7531\u3092\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002 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400;\">NPS\u3092\u751f\u307f\u51fa\u3059\u8981\u56e0<\/span><\/a><span style=\"font-weight: 400;\">\u9577\u671f\u7684\u306a\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u65b9\u6cd5 <\/span><span style=\"font-weight: 400;\">\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5411\u4e0a\u3055\u305b\u308b\u65b9\u6cd5\u306b\u7126\u70b9\u3092\u5f53\u3066\u307e\u3059\u3002<\/span><span style=\"font-weight: 400;\">. \u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\u306f\u3001\u305d\u308c\u81ea\u4f53\u3067\u306f\u5b9a\u91cf\u7684\u306a\u6307\u6a19\u306b\u306f\u306a\u3089\u306a\u3044\u3053\u3068\u3092\u899a\u3048\u3066\u304a\u3044\u3066\u304f\u3060\u3055\u3044\u3002  <\/span><span style=\"font-weight: 400;\">\u304a\u3060\u3044\u3058\u306b<\/span><span style=\"font-weight: 400;\"> \u3092\u80b2\u3066\u307e\u3059\u3002 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